Reviews for The Spires Care Home

Lovely staff always really welcoming

I came in to visit my grandmother and I just want to say how welcome the staff members are especially the Admin staff they where extremely helpful and the over all atmosphere is brilliant.

Attended for a meeting
Such a beautiful home, being well run by Eva and Bev
Residents look happy in such comfortable surroundings

"My mother went to the Spires Lichfield early in 2026, initially for respite care. She settled in very quickly and we realised that she was happy there, so much so that we made the decision to make her a permanent resident. She has not looked back and neither have my sister and I. Mum is well cared for by all the staff who have been accommodating and compassionate from the moment she walked in the doors. The food is excellent and portions suit her needs. The atmosphere is always calm and peaceful and it is a joy to visit Mum and see her looking so well. We are very grateful to have found such an ideal place for my Mum to spend her days and are thankful for all who work tirelessly to make the residents so comfortable and cared for."

I came here today to sing for Residents. I visit a lot of homes and retirement villages and this one is lovely. The staff and residents both seemed very happy and the place itself is gorgeous.

"The care at The Spires is exemplary. Very caring/loving staff for whom any request was no trouble. Food excellent portions/variety spot on. Bathrooms need more grabrails on same wall as shower head. Shelf also would be useful to put shampoo/gel etc on. Separate towel rail outside of wet area would be better."

Okay, this is the cleanest, calmest, most warm and innovative care home we've been to in ages. As full time care home performers, we understand that residents should come first and they absolutely do at The Spires. Also gorgeous building with lots of natural light. They went above and beyond to make residents feel comfortable with their Easter bunny visitor after our show and made sure no one was too overwhelmed with the days festivities. Residents also told me personally that the staff takes really good care of them. The AC Harriet even offered to move their van so ours could fit in the parking lot upon arrival. Class act! Absolutely love this home.

"The Spires is a lovely Care Home with a lovely atmosphere. The staff a caring, friendly and professional, the facilities are brilliant and the residents are all happy and engaging. Mom is well cared for, has made friends and is well looked after. Everyone is very welcoming and we are know that Mom is being well cared for."

"Our dear friend has been a resident at the Spires for 2 years and we couldn't be happier with his situation. The environment is uplifting and welcoming. All members of staff friendly and supportive. Medical and physical help always given if/when needed. Socially - excellent."

"My mom moved in as a permanant resident 2 weeks ago, she has settled straight in and this is down to the staff who have created a very welcoming atmosphere where nothing is to much trouble and she is enjoying taking part in the regular scheduled activities."

"I appreciate all the support & help the team at the Spires give to my Mum & Dad. They really appreciate all the help you provide them in a safe, comfortable environment. I also appreciate the good communications I have when they have some issues and thank all the staff for their help."

Hi, I work in the ambulance sector, a lot of our work is taking patients back out of hospital back home. I've visited this home quite a few times, their kindness and hospitality never goes unnoticed. We're always greeted at the door by reception staff that are turned out lovely and well spoken.

We never leave this home empty handed, always offered hot drinks cakes and refreshments, and today we arrived at dinner time and were offered a lovely hot dinner, which we were very grateful for as a lot of the time we eat on the go or when we can.

Lots of residents in the lounge socialising with their friends, all residents are turned out impeccably, clean and tidy, from head to toe.

The home in general is always clean, bedrooms, toilets everywhere is spotless, all staff are lovely and include all the residents no matter the ability, we actually went in the summer last year and the home had organised the animal man to come in, all the residents were in the garden which was really nice to see.

Ellie - ERS Medical.

"All staff seem to be very caring and happy. The care my mother recieves is refreshing. Big Thanks To all the staff."

I attended the spires with a family members friend and the Spires was hosting a fete that day.
The staff were really friendly and attentive to the elderly who were there, a welcoming atmosphere and also very clean, I met with one of the activity coordinators who told me all the activities they host for the residents and was really impressed!

Not sure what happened with David (or if he’s working for a competitor) but I visited a few days ago and I found the place and people to be lovely. I saw the CQC report and was apprehensive but didn’t need to be. Haven’t decide which care home to go with yet, but The Spires is definitely at the top of my list.

"Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day admitted, further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!"

"I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello. My impressions are that it is a happy place. Events that take place, I feel are important and appreciated."