Meet the team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members  below:

Natalie Norman

Acting General Manager

Hi, my name is Natalie and I am the acting general manager here at The Spires. Welcome to the website!

My aim is to maintain the high standard of care within the home. I have a wealth of experience to bring to the role and I will strive to continually improve the services here at The Spires, making it a true home away from home for those we support.

Helen Lunn

Helen Lunn

Deputy Manager

I started my career in care at the age of 17, I worked at the same care home for 25 years I started as a trainee and became Deputy Manager for 9 years.  I relocated to Lichfield and have worked in a local retirement living complex for nearly 6 years until I accepted the position of Deputy Manager at The Spires.  My goals are to ensure we deliver exceptional person centred care for our residents.  I will support Fran the General Manager in our aim to achieve outstanding in CQC ratings.  Dementia care is a passion of mine and I love our Memory Lane community.  My large family are very important part of my life.

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Carrie Jahn

Carrie Jahn

Home Services Advisor

My role involves supporting residents and their families during the initial process of moving into The Spires. I understand how difficult this transition can be, and I am always happy to meet people to tell them more about our care & services to help make it a little easier. I am proud to be a Dementia Champion for the Alzheimer’s Society and I also network with the local community to make contacts who will benefit residents and bring additional events and activities into our home.

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Joyce Thomas

Joyce Thomas

Resident Ambassador

Until moving to The Spires, I was living in central Lichfield. I have a lovely family and many friends. I enjoy a game of Scrabble and spend quite a few hours playing once I find someone else keen to play. I am happy to be Resident Ambassador and I will greet all new residents and visitors with a smile and a warm welcome.

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Madeleine Mansell

Madeleine Mansell

I have been a resident at the Spires for a while now, I am very happy here and have made lots of new friends. I enjoy my garden and potting plants and I also enjoy the different activities and playing scrabble with my friends. I am very much a family person and am very lucky that my family live close by and visit me often.  All of the staff are very kind and helpful and the food is excellent.

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Jennie McKean

Jennie McKean

Home Administrator

I have lived in Lichfield for over 30 years. I feel my knowledge and contacts locally offer me a great advantage when working at The Spires. I am involved in many local activities and have spent 15 years in administration and accounts. Before working at The Spires, I worked at a company that offered care to those with learning difficulties and mental health conditions. 

I am a people person; my role at The Spires is a lovely combination of admin and meeting people – both residents, their families and friends. I joined just prior to the home opening and look forward to being here for many years.

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Heather Fleming

Heather Fleming

Receptionist/Admin Assistant

I have lived locally most of my life and love Lichfield. My previous career has been in hotel and administration roles, followed by 18 years with the Civil Service. I thoroughly enjoy my role as Concierge/Receptionist at The Spires.

I like interacting with people; the reception desk is always busy and the role is varied. I love getting to know residents; they have amazing stories to tell and every day is different.

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Lucy Humphries & Jill Harris

Lucy Humphries & Jill Harris

Activities Coordinators

We are passionate about working with our residents and making their days fulfilled and happy.  Lucy was working as part of the care team at The Spires and was thrilled to join the activities team, Jill has worked with the elderly in previous roles.  We have so many ideas for  activities and events and enjoy every day we come to work, we love to hear singing, laughter and see the residents learning new skills and sharing their stories with us.

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Kerryann Derry

Kerryann Derry

Receptionist & Administrator

I have lived in Lichfield all my life. I have been in administration for 4 years, before changing my career to administration I was a care assistant for 6 years.  I really enjoy my role as admin assistant /Receptionist at The Spires.  I like interacting with people, the reception desk is always busy. I love getting to know residents and their families.

 

 

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Jayne Baker

Jayne Baker

Receptionist & Administrator

I worked front of house in leisure for 23 years which was thoroughly enjoyable. Working at The Spires on Reception is so rewarding meeting and chatting and helping such lovely residents and their families.  After looking after my Father with dementia it gave me an understanding of what families go through.

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Joy Reece

Joy Reece

Head of Housekeeping

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean.  Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work. 

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Kevin Hunt

Kevin Hunt

Head Chef

I began at The Spires in October 2018 as 2nd Chef and was promoted to Head Chef in March 2019.  I am a qualified pastry chef who has cooked for the Queen and another member of the Royal family. I love to get to know our residents, we have a herb garden in our rear courtyard, the herbs are in raised beds so the residents can help me care for them to use in our cooking. Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01543 330710

All other calls

01543 419740

Send us an email

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Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards

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