What our families say: Spen Court Care Home
29 June 2019View the report
"Although this is a challenging time for new care home admissions, all the staff we have had contact with have been so helpful and reassuring, and any concerns dealt with immediately. Mum speaks fondly of the carers who chat with her about her grandchildren, which she loves. Mum loves the meals and snacks which she receives and is gaining weight steadily that she lost prior to admission. Mum has only been at Spen Court since January 2021 after a three-week hospital stay with Covid. She still asks to come home, but the staff are reassuring in settling her. Visiting in the pod and now room visits are first class. A massive thank you to all the staff for the extra work that is involved in facilitating the much-needed visit."
A Scarehome.co.uk rating: 5 out of 5
"Could not wish for a better care home. The staff are first class and very helpful. Please reserve a place for me when the time comes."
P Ocarehome.co.uk rating: 5 out of 5
"I would always describe Spen Court as my mum's home, not a home! It's the most welcoming, loving place. The staff love my mum and she loves them. I have been in a few homes and although clean, comfortable and warm, none came anywhere near the homely feel of Spen Court. The staff not only care for my mum, they also give care and special time to us, always thoughtful and kind. To my late dad, this made a very difficult time much easier. The problems we all face now, making visiting our loved ones almost impossible for most people, are very hard but Mum being at Spen Court is a real weight lifted. We know she is loved, happy and so well looked after. We are so lucky and grateful. Please can I say a big thank you to all at Spen Court!"
Sue Hcarehome.co.uk rating: 5 out of 5
"My auntie is an 83-year-old widow who lived alone for almost 30 years before moving into Spen Court. She is fiercely independent but dementia and deafness hampered her ability to look after herself. She rejected all attempts to help her stay at home so when Spen Court offered a room we accepted. It took her a while to settle in but thanks to the staff who were understanding, patient and kind she soon looked and clearly felt much better. She is not an easy person to deal with and can be difficult and abrupt at times but the staff have accepted her, she is allowed breathing space and they really go to know her. They treat her with sensitivity, respect and in a friendly manner. None of this is done in a formal way it is good-natured everyday care like being a part of a big family. My auntie likes her room at Spen Court and is safe, healthy and contented. She can be quiet or have company when she wants it. The staff take care of everything so she has no worried and nor do I. I know she is in safe hands."
T Ccarehome.co.uk rating: 5 out of 5
"My mum has now been a resident for nearly 4 years, during this time her care has been brilliant. She is happy, calm and accepting of her situation. I made the decision to move her from Birmingham to be near me and from the first evening that we arrived with her staff have been incredible. I would just like to thank everyone for making my decision that little bit easier and for making me feel that it was the right one."
J Ncarehome.co.uk rating: 4.75 out of 5
"The care and kindness shown by everyone is outstanding, both to residents and relatives. Nothing is too much trouble. Mum has been a resident for 19 months and is very settled and well looked after. The family would have no hesitation in recommending Spen Court."
S Scarehome.co.uk rating: 4.83 out of 5
"Excellent staff and care."
A Jcarehome.co.uk rating: 4.83 out of 5
"My mother has recently returned to Spen Court after a few weeks in the hospital. The hospital care was not ideal but since returning back to Spen Court her care has markedly improved. She is receiving specialist care for her own special needs and is much more comfortable. All staff members know her and she knows them which helps her to feel more comfortable. Over the two years that my mother has spent at Spen Court, she has been made welcome. The meals and daily coffee and snacks served to her room are excellent and she is kept tidy and clean."
Peter Scarehome.co.uk rating: 4.67 out of 5
"Mum only went into Spen Court in May 2020 when I could no longer meet mum's care needs. I have only seen her room twice, the day we both went to visit the home for the first time, the second when I took her in, since then I have seen her 4 times outside and so my contact with mum and the staff has been via telephone. When I have contacted anyone they have all been caring and understanding of mums needs. Mum herself is content and very happy with the care she receives and she enjoys the food."
Alison Scarehome.co.uk rating: 4.9 out of 5
"My mother-in-law has been at Spen Court for just over a year. It was a difficult decision for her to go into care. It has taken several months for her to settle but she does seem happy there now. The staff always call with updates such as a change of GP and any changes to her health and are always polite and friendly. The transition to Spen Court with Barchester seems to have gone smoothly."
Elizabeth Hcarehome.co.uk rating: 4.17 out of 5
"The home has excellent facilities, the management and staff are mostly excellent however one or two staff members need improvement when dealing with residents. Simple things like dressing correctly and checking hearing aids. They just shove then in and do not check to see if batteries are in them or that they are switched on, this is a regular occurrence with my dad. Not just a one off and its the same staff members."
Ernest Scarehome.co.uk rating: 4.42 out of 5
"I cannot speak more highly of the level of care and standards at Avery Mews - wonderful! We contacted Avery Mews whilst trying to find a home for my father as his ability to live alone rapidly declined. As I lived in Australia and my brother in London, we required somebody that we could trust and that was conscientious and the Manager and her staff did not disappoint. The Manager and the Brighterkind team showed real flexibility during a period that my father was admitted to hospital. We were not hassled or pressured through this period and my father eventually moved into a lovely room. Unfortunately, he only spent 3 days in Avery Mews before he passed away. The care team managed to administer CPR on my dad, restarting his heart and giving the family long enough to join him in the hospital to say goodbye before he passed away. I will always be eternally grateful to the genuine warmth the team showed my father, and the immediate actions they took with dad before he passed away."
Dean Kcarehome.co.uk rating: 5 out of 5
"Avery Mews is a very caring homely place, giving a very safe environment. My Mum in Law is very happy. She is well looked after by staff who are genuinely kind and caring. Nothing is too much trouble. The home is very much home from home. It is a well designed attractive home with good facilities. There are activities and outings. Lovely home cooked food and tasty cakes (mum's favourite bit). Avery was a stand out home when we were looking for the right place for Mum. It is not an easy thing to pass your loved ones into the care of others, but Avery was a very good choice. 1st Class!"
Steve Hcarehome.co.uk rating: 5 out of 5
"A lovely care home. Friendly and caring staff. Excellent conditions."
S Bcarehome.co.uk rating: 4.5 out of 5
"I have always found this home to be very clean, no unpleasant odours. Rooms always clean and tidy. Staff always very pleasant and caring."
A Bcarehome.co.uk rating: 4.75 out of 5
"Mother is a resident and has improved so much under the care of the very nice staff who she praises highly herself. The care has been second to none. Everyone of the staff are and have been brilliant. Many thanks."
P Wcarehome.co.uk rating: 5 out of 5
"My father has been a resident for almost 3 years until his death last week. He was a dementia sufferer and very vulnerable. Throughout his stay, the home provided a clean, odour free, pleasant environment. The accommodation was such as you would find in a good quality hotel or guest house. The food was food and plentiful. All these are the beginning . At Avery Mews the staff are its major asset. My dad was shown real love and affection which made his life there very pleasant. When dad was nearing the end of his life there very pleasant. When dad was nearing the end of his life my sons and I stayed with him continuously for 48 hours. The support we were given and the consideration we were shown were exemplary."
Melvyn Wcarehome.co.uk rating: 4.92 out of 5
"I have lived here for 17 months and been well cared for in that time. At first, I used to go to the lounge and take part in activities; also go to the dining room for meals. In the last five months, I have been unwell and confined to my room but all my needs have been really well looked after."
Mabel Scarehome.co.uk rating: 4 out of 5
"The overall standard of care is excellent. Can't fault any of the care given. Staff always helpful, kind and caring."
D Scarehome.co.uk rating: 5 out of 5
"Nothing to add, everything's fine."
M Kcarehome.co.uk rating: 4 out of 5
"Avery Mews is very friendly and my mother seems to be very happy there. The staff are attentive and friendly and the home appears to have a low turnover of staff, which I assume is important in giving the residents a feeling of security."
G Scarehome.co.uk rating: 4.25 out of 5
"Following the recent refurbishment of the room and common parts, the home looks really good. My father is settled there, the food is good, the morning and afternoon tea trolley (fruit and cakes) is much appreciated by him. The staff are very friendly and helpful and I understand his care is good."
Nigel Hcarehome.co.uk rating: 4.08 out of 5
"Our father has recently been put into care as his Altzheimer's had got markedly worse. The manager made this move a lot less stressful. Staff were so considerate and kind. Unfortunately our fathers needs were more than they could provide as he developed psychotic behaviour and more challenging behaviour then they could cope with. The manager and staff were incredibly kind and supportive as we went through the very stressful process of finding a home that would take him. Couldn't speak higher of the staff, care, quality of rooms, dining everything every where."
Allison Mcarehome.co.uk rating: 5 out of 5
"Auntie was unable to remain at home due to poor eyesight so my brother and I looked at several care homes in the area and this seemed the nest. This was based on the attractiveness of the lounge, dining area, individual rooms plus the very friendly staff and welcoming atmosphere. Auntie has now been here 17 months and first impressions have proved correct. In the last 4 months, auntie has been quite ill and confined to her room - usually in bed. The care given has been exceptional - Nothing is too much trouble."
Geoff Scarehome.co.uk rating: 4.33 out of 5
"The care received by my friend was very good especially in the first week after which she developed a water infection. This was no one's fault, however, my friend only had 1 shower during her 2-week stay. Personal hygiene did not seem a high priority. My friend then seemed confused and paranoid. The management were wonderful when explaining these side effects."
Ann Hcarehome.co.uk rating: 3.83 out of 5
"Everyone is very kind and supportive to my dad. He is, I think, starting to settle in now. We, as a family, are happy with everything so far."
Julie Kcarehome.co.uk rating: 4.75 out of 5
"I have always found the staff to be very hardworking, caring and sympathetic. Nothing is too much trouble and all residents are treated with dignity and fondness. My mother is content here and I have peace of mind that she is well cared for and listened to and treated with respect."
Susan Mcarehome.co.uk rating: 4.75 out of 5
"The staff are very caring to my father. The catering staff provide good quality food."
S Hcarehome.co.uk rating: 4.67 out of 5
"I cannot thank the staff and everyone at Avery House Care Home enough, their dedication and genuine kindness they showed my mam was truly humbling. They supported her through many difficult times especially at the end of her life, giving her the dignity and respect she deserved. She was happy at Avery Mews and that enabled myself and family to know that she was in safe hands. We would laugh and joke with her, and all the staff always made me feel welcome when visiting. The meals were all prepared to a high standard, the cleanliness and laundry facilities were always immaculate. I would highly recommend Avery House Care Home."
Ann Ccarehome.co.uk rating: 4.83 out of 5
"My dad is happy here he always says he is well looked after. I feel confident if there are any problems they will get in touch with me."
Christina Hcarehome.co.uk rating: 4 out of 5
"My dad has been here for 12 months and has received excellent care. Avery Mews is a happy, clean and extremely well run professional home. My dad was treated with the utmost dignity at all times and I would recommend Avery Mews to anyone."
Janet Bcarehome.co.uk rating: 5 out of 5
"After a previous bad experience with a care home, Avery Mews is such a refreshing lovely place. The care my Mum gets is fantastic. Nothing is too much trouble and you can approach any member of staff and they will help you with any query you have. I have peace of mind that my Mum is safe, happy and well taken care of."
Linda Wcarehome.co.uk rating: 4.33 out of 5
"Very caring and professional. Beautiful home, well kept. Staff friendly and helpful. Food very good. Would highly recommend."
Sally Bcarehome.co.uk rating: 4.27 out of 5
"In the 6 years that my father was in the care of the home, I can honestly say that neither my father or myself had any complaints at all. The home was kept extremely clean with very polite and helpful staff. My father was a very fussy eater but no complaints on that front either."
Margaret Pcarehome.co.uk rating: 4.75 out of 5
"A team of 3 carers per shift rather than 2 makes a significant difference to both staff and residents."
P Hcarehome.co.uk rating: 4.5 out of 5
"Warm, cosy atmosphere, plenty of staff around to supervise the residents. The staff have been very helpful and professional and have been a great comfort to us during my father's final days. Our family are very grateful for all the care given throughout my father's residency."
Stephanie Dcarehome.co.uk rating: 4.92 out of 5
"Carers going the extra mile. Management giving good advice. Mother in Law is very happy and well cared for. All staff polite and helpful. Appreciate coffee and cake!"
Lynne Bcarehome.co.uk rating: 4.25 out of 5
"As a registered general nurse with several years experience, I have found Avery Mews to provide excellent, caring, empathetic care. All staff are approachable, helpful. I have visited several homes in my line of work, Avery Mews is clean, inviting and caring. Nothing is too much trouble. I would like to congratulate the staff for all their hard work."
Diane Icarehome.co.uk rating: 5 out of 5
"My Mother who suffered from Alzheimer's went to Avery Mews late last year after being in 3 other care homes for respite recovery. This home is exceptional, there are no words to describe the care and affection she received by every member of staff. I never heard anything other than kindness and complete dedication to all the residents, and the standard of cleanliness and hygiene couldn't be faulted. They looked after my Mother until her death earlier this month. Nothing was too much trouble and she died with dignity and peace."
Linda Pcarehome.co.uk rating: 5 out of 5
"Pleasant, clean surroundings, food is home cooked and staff from cleaners, cooks, carers and office staff are all welcoming. They know each resident and ensure their care and safety at all times. Mum has struggled with her transition into full-time care but the staff have been very supportive in making mum welcome and feel safe."
L Ecarehome.co.uk rating: 3.83 out of 5
"Always feel welcome, thanks to the staff."
Michael Hcarehome.co.uk rating: 5 out of 5
"My mother is extremely well cared for in every way."
Adrian Scarehome.co.uk rating: 4.5 out of 5
"I am so happy we've been able to get my mum into Avery Mews. We had no experience of care homes and all the team have been very helpful, professional and committed to making the whole process so easy and stress free."
Karl Scarehome.co.uk rating: 5 out of 5
"My mother was a resident at Avery Mews from July 2016 to March 2017. She had dementia and various illnesses but, whilst she was never sure where she was, she always said, "I like it here" when asked. As care homes go, Avery Mews is one of the best. The standard of accommodation is excellent and the staff are caring in the best sense of the word and treat (sometimes difficult) residents as people and not patients. I have visited Mam there lots of time and have nothing bad to say about it."
George Scarehome.co.uk rating: 4.75 out of 5
J Tcarehome.co.uk rating: 3.67 out of 5
"I am on the whole extremely satisfied with Avery Mews Care Home, Heckmondwike. The staff are very kind, caring, helpful and very supportive of me, my father (the resident), my mother and the other family members affected by my dad's dementia. The home and my dad's room is clean and well maintained, bright and cheerful. (It would be helpful to have more staff at times)."
Dawn Rcarehome.co.uk rating: 4.5 out of 5
"My Mother is very well cared for. She is comfortable and now calls her room home. She enjoys all of the meals and snacks that are served to her. All of the carers are caring and understanding of my Mother. The support and understanding cannot be understated."
Peter Scarehome.co.uk rating: 4.42 out of 5
"In my opinion living at Avery Mews makes me feel happy. I have freedom from responsibilities. I love everything about Avery Mews and I am glad to be here."
Eileen Bcarehome.co.uk rating: 5 out of 5
"Good home, supportive staff and care home manager. Staff listen to concerns and act upon them. The home is accommodating to individual needs and change routines to care for individuals within the home."
Claire Bcarehome.co.uk rating: 4 out of 5
"The care home is excellent. The staff are always very welcoming and cheerful, extremely good with my brother - have laughs, giggles and 'pull his leg' which he enjoys. They always appears to be some form of entertainment for the residents each week. Guests/visitors are always offered refreshments and served with a smile."
J Hcarehome.co.uk rating: 4.75 out of 5
"From my very first visit to Avery Mews, I found the staff very friendly and welcoming. I was apprehensive to see my mum who's a resident because I live in Australia and hadn't seen my mum since she had been admitted to Avery Mews and I was so reassured by the extremely caring staff who kindly look after my dearest mum. Also very kind in setting up online chat for me to be able to chat to and see mum every week which is my lifeline until I'm next home. I can't thank the staff enough."
Alison Hcarehome.co.uk rating: 5 out of 5
"Avery Mews is a wonderful, light and airy building with good furnishings and decoration. There is always a warm and friendly welcome for visitors and the staff are dedicated, reassuring, helpful, caring and supportive to their charges. The only real concern I have is about the security of the residents' own personal effects, as my friend had only been there a few months before her very expensive diamond ring went missing. I reported it to the staff but very little effort was made to try and establish where it had gone and it has never turned up, though I did a very thorough search of her room myself. She is not allowed out so she couldn't possibly have lost it outside. I know it is unreasonable to expect the staff to be responsible for such items, but I couldn't put it in safekeeping as my friend wouldn't part with it as it had been a present from her late husband. I do think they could have treated my request to find it more seriously and kept me up to date with any results. Nobody mentioned it again after I told them about it. I also have reservations about the menu provided. Although the food is good quality, I do wonder who is in charge of producing the menu as, the day I stayed for lunch, the choice of the main course was lasagne or chicken curry. Now, as all the residents are old, they complained that they were British and wanted at least one choice of something they knew and liked! I reckon the composer must have been young and has little knowledge of old people's habits. That said, apart from the expense of the place, I think it is a good place to be if you need it and can afford it."
Jackie Scarehome.co.uk rating: 3.67 out of 5
"Excellent care, lovely clean home. Carers first class. Excellent food. This is a first class home."
Joan Wcarehome.co.uk rating: 5 out of 5
"Since Mum's admission in November 2016, it has been clear that an ethos of compassion and respecting individual needs pervade all aspects of care in what has become Mum's home. All staff clearly strive to understand and meet the specific needs of each individual resident and there is a real sense that everyone is cared for, not just physically but also psychologically and emotionally in an effort to enable their transition to this new life that, many like my mum did not find easy. More recently the excellent care given to Mum since admission has been further extended to myself and the rest of her family as we strive to deliver the best possible end of life care for her. My mum has been a very important person in my life and that of my siblings and her grandchildren; we have never wanted anything but the best for her care and have felt really lucky to have found a team and home that have always gone the extra mile to ensure that this wish can and has become a reality."
Davidcarehome.co.uk rating: 5 out of 5
"My father in law lives here. Staff are fantastic with him. He needs a lot of help and attention. Staff do this great. They also manage to divert him when he gets agitated and tries to go out alone."
Jennifer Hcarehome.co.uk rating: 4.67 out of 5
"Staff are always very friendly. My friend seems to have settled here really well and seems happy."
S Wcarehome.co.uk rating: 4 out of 5
"Friendly staff, welcoming and caring. Residents seem to be well looked after. Activities seem to be depleted. Am told that there was more choice of food a couple of years ago."
C Scarehome.co.uk rating: 4.45 out of 5
"First impression was lovely. Clean home in pleasant surroundings. The staff are always welcoming and friendly, easy to talk to and cannot do enough to help. Well done girls. My aunt has settled in nicely and always remarks "it's lovely here isn't it". Especially when she can sit in the garden on a sunny day. Also no complaints about the food. It makes us all happy and at ease to know that my relation is happy too. Thanks to all."
Marion Scarehome.co.uk rating: 4.5 out of 5
"Everything about Avery Mews is a very high standard. The manager is extremely friendly and does an excellent job. All the staff seem to genuinely care for the residents and nothing is too much trouble. The building is more like a hotel and the food/restaurant is top quality. At last, we feel Mum is receiving excellent care and when we leave her we know we don't have to worry. Mum is very happy here and that means everything."
Sue Rcarehome.co.uk rating: 4.75 out of 5
"I just want to say how lovely it was to come back after a holiday away in South Africa. Not seeing mum for a whole month but knowing she was being well looked after by such caring loving girls made it possible to even go in the first place. But to walk back into Avery Mews and see mum all happy, smiling and comfy on a sofa in the lounge, enjoying a cuppa and some cake, with a cheeky look in her eye was so good. My mum has never been so happy in such a long time. Thank you."
Sue Hcarehome.co.uk rating: 5 out of 5
"Avery Mews is a 'home from home' where residents are cared for and respected and their family are welcomed and supported. Communication is excellent and nothing is too much trouble for the staff. Every member of staff; care, activities, admin, catering, cleaning and maintenance are friendly, helpful and most importantly a fantastic support network for the residents in their care."
Annette Ncarehome.co.uk rating: 4.92 out of 5
"Very welcoming, always available if there's a problem. Friendly, will make time for residents. Nothing's too much trouble. Mum's happy and that's my priority. Plenty of outings and activities that are made fun. The rooms are lovely and spacious, everywhere's kept clean. Always kept up to date with plan, etc. Very happy with Avery Mews we were lucky to find the home for mum and would recommend Avery Mews to anyone."
G Mcarehome.co.uk rating: 4.42 out of 5
"Everything here at Avery Mews is first class, The care from all the girls is wonderful. Nothing is too much trouble for them. The food (all meals) are very good. The cleanliness is always good."
Margaret Mcarehome.co.uk rating: 4.83 out of 5
"I had to take mother for respite care on the 30th April 2017. After assessment by the manager, she was accepted into Avery Mews Care Home where my mother was very well looked after and made perfectly at home there by the care staff. She was there til the 16th May 2017 when she passed away peacefully."
Cynthia Ccarehome.co.uk rating: 5 out of 5
"It was a very hard decision to have to put my mum into care. We looked at lots of places but as soon as I stepped into Avery Mews, it was like a hotel - beautiful. Amazing staff, so kind, nothing is too much trouble for them. Great food, lovely room. I feel so happy my mum is being looked after by the best. I could not ask for anything more. Thank you to you all so much."
A Bcarehome.co.uk rating: 5 out of 5
"My mum is 84. She suffers from Dementia and has resided in two care homes prior to Avery Mews in Heckmondwike. Previous care homes did not meet Mum's exact needs, she never seemed happy and was regularly tearful on my visits and I was never happy with myself through feeling guilty for her having to be in a care home. Avery Mews is no run of the mill care home, they go above and beyond all my expectations, the staff are here there and everywhere and the home just buzzes with activity focused on a very individual residents needs with both care and support. Every lovely resident has a character and the home deal with individual needs associated with this unforgiving illness."
Andrew Wcarehome.co.uk rating: 5 out of 5
"My father is well cared for with someone always on hand to help him. Care home staff are friendly and welcoming. Whenever we have had any problems and we have discussed them, the staff usually respond quickly. Because he is blind it is difficult to comment on the range of activities because he doesn't often take part. We feel happy because he is safe and secure and treated with dignity."
Janet Gcarehome.co.uk rating: 4.36 out of 5
"This home is second to none. The care, empathy and concern showed by the Manager and her team were exemplary. Food and facilities are of a very high standard. Unfortunately, my friend passed away in June but I couldn't have wished for him to have been cared for, tortured by dementia, in a better place. Thank you!"
Pam Lcarehome.co.uk rating: 5 out of 5
"My dad became concerned for his care in his previous home and saw Avery Mews in the paper and asked me to get him a visit and moved. The manager was so helpful and organised a visit and dad liked the place so much. When a room came available the manager arranged the transfer as I live so far away. The move went smoothly and he was soon settled in his new room. The care he received immediately made him more settled and he always had nice things to say about the staff! Although he didn't eat much, the food was 100% better. The whole environment was so much better and as I say he felt safe. Unfortunately, for my dad aged 96, his stay was shortlived due to his various ailments which suddenly took a turn for the worse. He was soon to pass away, but the staff took care of him so well in his final hours. My sister and I have been made to feel so welcome back at the home and I don't live near but my sister does and knows she will always be welcome. Dad missed out."
Steve Hcarehome.co.uk rating: 5 out of 5
"Avery Mews has provided care for my mum for over four years now. The staff are caring and compassionate. It has a homely atmosphere and a genuine family feel to it. Staff have been supportive through difficult times. It is a very friendly environment and there is a good selection of activities for residents to participate in. Staff recently made it possible for my mum to attend a family Christmas party at my house. We are so grateful for the care my mum received on the day. Being able to have my mum at home again was such an amazing feeling. It meant that relatives visiting could see her in a more familiar setting and at Christmas, this was really special."
Julie Hcarehome.co.uk rating: 4 out of 5
"From the outset, I liked the homely and welcoming atmosphere at this care home. The majority of carers seem genuinely attached to the residents under their care and want to do the best for them. They proactively look out for any health issues, calling relatives, doctors or ambulances as required. The food is excellent, although could be hotter at times. I feel that my relative is safe here, although the staff quite often seem 'run off their feet' dealing with basic care needs and rushing from call to call, rather than having time to spend interacting with residents. We had a few teething problems where some staff seemed unaware of the agreed care plan/my relative's preferences, and we were forgetting to plug in her call alarm - and this had to be escalated several times after each occurrence. Building maintenance is also a bit slow."
H Scarehome.co.uk rating: 4 out of 5
"Having moved my dad from a previous care home, I can honestly say this place is fantastic. Lovely staff, very professional and friendly. The care he receives is second to none. Plenty of activities for all. I have no worries at all about him being here keep up the wonderful work."
Helen Hcarehome.co.uk rating: 5 out of 5
"The staff, residents and ancillary workers are all very pleasant. You are always welcome. The home is always bright and cheerful. Meals are excellent and those people who need help with eating are helped without fuss. Those who need help with toilets are given help as necessary. There are always sufficient staff to deal with all situations and equipment is first rate. It lives up to its name "Brighter Kind". It is no effort to visit and I would be happy there when I am old."
Trevor Bcarehome.co.uk rating: 5 out of 5
"As a family, we cannot praise the care and support afforded our mum highly enough. She was always treated with dignity, respect, sympathy and love. Throughout her time at Avery Mews, the staff were amazing and always made us welcome on every visit, creating a true "family" atmosphere. We would not have wished for a much better place to spend her final few years. Thank you to all the staff."
Bernard Kcarehome.co.uk rating: 4.58 out of 5
"This was the first respite care I had arranged for my mother who suffers from dementia. On a visit to the home, I was impressed by the high standard of cleanliness and decor in the home. There were plenty of carers and cleaning staff on duty. The residents and their clothing were also very clean. I was shown around the home and greeted warmly by the friendly and knowledgeable staff. When the manager came to our home to carry out her assessment for my mother's care plan, she was very friendly and professional. She assured me my mother would be well looked after. My mother has spent 10 happy days in respite. She has been extremely well cared for - kept scrupulously clean, laundry is done daily, assisted with all her care needs by warm and kind professionals. The staff were sorry to see my mum leave and she told me she had had a lovely time."
Patricia Wcarehome.co.uk rating: 4.58 out of 5
"A very good care home. The staff were very caring and supportive not only to my father but to the family. Overall a very well organised and caring home. Keep up the good work."
Diane Bcarehome.co.uk rating: 4.33 out of 5
"Very good service."
A Jcarehome.co.uk rating: 4.67 out of 5
"My mother-in-law is looked after by a great team, all the staff at Avery Mews are kind and caring and it is like home from home."
K Ycarehome.co.uk rating: 5 out of 5
"My father is a very private person and I feel most importantly his privacy has been well respected by all the staff with whom he comes into contact. They have all shown caring attitudes towards him and have never heard him make an adverse comment about any member of staff."
Margaret Pcarehome.co.uk rating: 4.5 out of 5
"My mum was at Avery Mews Care Home for 17 months. I have only praise for all the staff who looked after my mum until her death. Before her passing, they showed love, care and compassion towards her and has a family that is all we could wish for. When my mum was very ill, not only did they look after her, they looked after her family. Could not wish for better staff."
Brian Bcarehome.co.uk rating: 5 out of 5
"My wife has been in Avery Mews for just over 2 years and the care she gets is excellent. The games and things the staff help her to participate in is very good. The choir on Thursday is top rate including a lot of fun with the two carers who run the choir. My wife is helped to join in with all the activities going on. This helps to keep her happy which is very important to me. All in all a job well done by all the staff."
Brian Scarehome.co.uk rating: 4.5 out of 5
"Excellent 2 weeks respite for my mum. We visited most days and she was very happy in the environment. The staff were always helpful and dealt with all our requests."
Tony Fcarehome.co.uk rating: 5 out of 5
"Home is kept extremely clean. High staffing levels. Staff very attentive and pleasant. Nothing is too much trouble. Patients come first."
Simon Ccarehome.co.uk rating: 4.67 out of 5
"Mum has only been here a short while with a couple of hospital stays but during her time here we have found staff and management very caring, helpful and supportive to our mum and us as her family."
Toni Bcarehome.co.uk rating: 5 out of 5
"Excellent care regarding cleanliness, personal hygiene, quality of food and activities."
Margaret Bcarehome.co.uk rating: 3.92 out of 5
"Throughout the time I have been involved with Avery Mews circa 3 years, I have been very impressed with the staff who worked in the dementia unit. The dignity and respect that they afforded my mum and husband was exemplary. Their level of compassion and care was like nothing I had experienced before. True unsung heroes."
S Scarehome.co.uk rating: 4.42 out of 5
"I have always been very happy with my mother-in-law's care at Avery Mews. The staff are always welcoming and happy to help. My mother-in-law is treated as family and not a resident."
Richard Tcarehome.co.uk rating: 5 out of 5
"Very happy with mum's care here. Staff are amazing and very helpful. Mum is a lot more settled now and content."
Susan Scarehome.co.uk rating: 5 out of 5
"I am happy with the care my Mum gets. The staff are always pleasant to the visitors and families of the residents. On a personal note, the support we have received from the staff has been excellent."
Yvonne Scarehome.co.uk rating: 4.42 out of 5
"All the staff were very welcoming and friendly upon entry. The home is very clean and well kept. The staff are very caring and helpful."
Jessica Wcarehome.co.uk rating: 5 out of 5
"Mum has been a resident at Avery Mews for just over 6 months. As her family, we are very happy and reassured that she receives excellent, individualised care. I am always kept informed of any concerns or changes to her care plan. The home itself is spotlessly clean and nicely decorated. The food and menu are fabulous. Mum is certainly well fed! The tact and kindness shown by care staff, especially when encouraging personal hygiene and social presentation with residents is reassuring. Activities are arranged to suit the residents and entertainment is a regular feature. I know I can ring Avery Mews, or visit, at any time and be greeted by friendly, caring staff, who can always answer any questions I may have."
R Gcarehome.co.uk rating: 4.92 out of 5
"It was a difficult decision to put my mum in a care home. At 98 she was still physically able but was no longer able to cook for herself or shop and was often confused. She and I looked at 4 care homes and this was the only one she liked. From day 1 the staff have been very helpful, kind and respectful to mum. I live in Australia but was in England to put mum in the home. Staff were always welcoming and allowed her to have all the things in her room she needed including a glass of wine when she wanted one. Since I came home they helped her to Skype me on the tablet- which I could not have done in her home. I also send her a short newsletter with photos and the staff download it and print it out for her. I feel more in contact with her than when she was living in her own home. My brother lives nearby and visits regularly and both of us know my mother is safe, particularly as she is gradually losing more of her speech and understanding of language."
Hilarycarehome.co.uk rating: 4.42 out of 5
"I am so happy when I visit my sister to see she is happy and so well looked after. I feel Avery is the best place she could be now at nearly 90. She is now unable to look after herself and her husband of 62 years has sadly now passed away. As her dementia gets worse, it is sad to see her slipping away. But, with the love and care given at Avery she is able to smile. She is having a quality of life now, which we never expected. We feel the lovely staff at Avery have given her that. They bring out something in her we thought was lost - thank you!"
Beryl Dcarehome.co.uk rating: 5 out of 5
"I moved my mum from Birmingham to Avery Mews in December 2016. I knew as soon as I had my initial visit that it was the place for mum. Over the last two years, she has been exceptionally well looked after. The change in her is immense, living alone, she was depressed, bitter and very angry, now we have smiles all the time. Well done all the staff at Avery Mews and thank you."
Julie Ncarehome.co.uk rating: 5 out of 5
"As a family we are extremely satisfied with the care our Mum receives at Avery Mews. The staff treat her as if she was their own relative. They are always cheerful and they are always there for us all if we have any queries or concerns."
Elaine Bcarehome.co.uk rating: 5 out of 5
"My experience of visiting Avery Mews is very positive. The staff are always very friendly and helpful, they treat all residents with the care and respect they deserve. I would highly recommend this care home."
J Ecarehome.co.uk rating: 5 out of 5
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