What our families say

Barchester Southerndown Care Home Recommended on carehome.co.uk
We score 8.7/10

9 Reviews

Barchester Southerndown Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Good

24 November 2016

View the report

"I have found Southerndown Care Home to be bright and welcoming decor. I must say the same of the staff always welcoming and cheerful. The food is good. I've only known my mum to eat a three-course meal here, she very rarely leaves anything."

Carolyn N
carehome.co.uk rating: 4 out of 5

"My father has been in Barchester Southerndown Care Home since March 2016. We (myself, wife, daughter) are always welcomed any day or time we arrive by every member of staff. I find the 'gems' meetings invaluable where again we are always welcomed or encouraged to comment on anything be it a concern or suggestion. When my mother developed Alzheimer's in November 2017, I had no hesitation in asking if she could become a resident. Dad is in memory lane and mum in frailty, they take mum to lunch with him which is a great comfort for mum and us. In the more than 2 years dad has been there staff are the same which say a lot about the great service provided."

Neil H
carehome.co.uk rating: 4.75 out of 5

"My mum has complicated Alzheimer's and I was surprised how quickly she settled into Southerndown Care Home after having several moves. The atmosphere is calm with plenty of space for mum to wander. It feels light and airy and has a lovely courtyard garden. Staff and management have been very supportive and I feel confident leaving mum knowing she is well cared for. I also feel I have been listened to especially regarding mum's medication."

S S
carehome.co.uk rating: 4.5 out of 5

"Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly. The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect. After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome."

Liz F
carehome.co.uk rating: 4.58 out of 5

"I like living here, never had a problem. Anything I want I ask and get it. I've got everything I need. Overall it's very good I've never had to complain."

M N
carehome.co.uk rating: 4.58 out of 5

"The home is always clean, and staff are open and friendly. If there are any queries to raise, staff are attentive to the needs of myself or Mum."

Amanda T
carehome.co.uk rating: 4.17 out of 5

"Always made welcome, home is always clean and tidy. My wife loves this home. I always look forward to coming to see my wife here in Southerndown."

Dick O
carehome.co.uk rating: 4.25 out of 5

"Happy with all the care my father receives. Staff excellent but it is a shame that activities are almost non-existent."

Marilyn C
carehome.co.uk rating: 4.08 out of 5

"Moving my dad from his home and then the hospital and then to Southerndown was made so much easier by the care and assistance of all the staff. It was a very traumatic time for us as a family but they helped us make the transition smoothly and really cared for my dad on his arrival."

Amanda W
carehome.co.uk rating: 4.83 out of 5

My brother and I would like to thank you all so much for the care you gave to our Father. At all times we felt assured that he was receiving the best care and support that his condition required. We have always been made welcome by all the staff, who were there for us at all times. Thank you once again.

My brother and I would like to thank you all so much for the care you gave to our Father. At all times we felt assured that he was receiving the best care and support that his condition required. We have always been made welcome by all the staff, who were there for us at all times. Thank you once again.

I shall be forever thankful for all the care and all of the love that everyone there showed to our Mum in the last years of her life, you were all like a big family to her and us. From the day she arrived until the day she slipped away from us, I always felt that not only was she safe and well looked after but I also felt that she was looked after by people that genuinely cared. A big thank you to all of you as well for all the kindness you showed me during these last few difficult weeks, you will never know how much I've appreciated all the kindness and understanding you showed me or how much I will also be missing you all.

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194