What our families say: Southerndown Care Home

Barchester Southerndown Care Home Recommended on carehome.co.uk
We score 9.7/10

43 Reviews

Barchester Southerndown Care Home Recommended on carehome.co.uk

24 July 2019

View the report

"During the pandemic, the care home has given constant updates which have been very reassuring. They have all done an amazing job in such difficult circumstances. In the last few weeks, I have been able to visit my mum in the garden where they have put up pagodas to shelter from the sun and rain. The staff have always been very obliging in organising these visits. I can't thank them enough for the care mum has received."

G Dcarehome.co.uk rating: 4.5 out of 5

"As a family, we were hesitant to move grandad into a home but he was quite insistent that's what he wanted. We respected his wishes and started to look around for suitable placements. Sutherndown ticked a lot of boxes and for some reason just felt right for grandad from the very first visit. Grandad is happy and very well looked after by the team. It was a smooth and quick transition, which involved minimal stress. Thank you."

G Ccarehome.co.uk rating: 4.42 out of 5

"Although my husband was only in Southerndown for three short months I always felt very comfortable in myself that I had chosen the best place for him. The home is spotlessly clean, very well furnished and the staff were so kind, caring and friendly. I felt I had known them for years. They would ring me if anything related to my husband had to be changed, so I always felt I was still part of his life. Up until he went into Southerndown I had cared for him myself for just over 8 years so I know what is involved in the care of dementia patients. The staff were quite simply the best."

G Hcarehome.co.uk rating: 5 out of 5

"My wife loved Southerndown Care Home at Chipping Norton. The staff was very good to her and me when I came to visit her three or four times every week. Thank you all so much."

D Ocarehome.co.uk rating: 3.75 out of 5

"In the time my mum spent in Southerndown, we always found the staff very kind and helpful. Mum always looked clean and tidy, her clothes always matched with buttons done up and underclothes neatly tucked in. She had a clean change of clothes every day. Her bedroom was kept spotless. On the occasions we were there at mealtimes, the food looked appetizing and well presented."

J Ncarehome.co.uk rating: 4.92 out of 5

"The time our sister was in your care we only had positive cooperation and friendly connection because of the distance we had to travel our visits are few but when e did arrive the welcome was so friendly and warm. Our weekly calls by phone were always answered with a full rundown of our sister was and when the call was concluded we asked them to wish our sister all or love and we have no doubts that the message was passed on with the love we sent."

A Mcarehome.co.uk rating: 4.08 out of 5

"My father had a short 3-month stay at Southerndown. From his first arrival until his final days, we met and spoke to many of the nurses, carers, housekeeping and office staff – each and every one of them were always warm, friendly, and caring. The staff comforted my father towards the end when the family were unable to visit due to the national lockdown – despite the restrictions the staff were working under they always managed to keep the family informed and facilitated several video calls, which helped the family immensely."

David Bcarehome.co.uk rating: 5 out of 5

"My husband died in Southerndown on May 25th. Due to all the circumstances surrounding the lockdown and the fact for the last 8 weeks we were unable to see him due to the virus, I feel he was well looked after. The staff was excellent and each time he had a "blip" they phoned us - Nothing was too much trouble."

Patricia Bcarehome.co.uk rating: 5 out of 5

"I find all the staff very caring and very friendly."

Clare Acarehome.co.uk rating: 4.25 out of 5

"The staff are marvellous - cheerful, professional, efficient, patient, kind and genuinely caring My Mum is happy here. The stimuli are invaluable, with activities and communication keeping her mind active. The environment, bedroom and lounge etc are sweet-smelling, fresh and very clean. My Mum is so lucky to be in such a high-quality home, where the standard is consistently high. Mum says she gets bored but I think that this is inevitable). Thanks to staff - the staff are the key."

E Mcarehome.co.uk rating: 4.83 out of 5

"During the four weeks my husband has been in Southdown, he seems to have improved in mood. The carers seem excellent, friendly and competent. the food is more than satisfactory. I think he is extremely well looked after."

Diane Wcarehome.co.uk rating: 5 out of 5

"I am extremely pleased with the way that I am looked after. You are a smashing lot, patient and kind. The home is clean and my room is lovely. The food is excellent. I especially love the soup. Everything he cooks is great. I joined in with a quiz in the lounge and I really enjoyed it. The lady who did it was good. This is an excellent place to be in."

J Gcarehome.co.uk rating: 5 out of 5

"My partner is receiving excellent care at Southerndown. He feels happy and safe, which eases stress fo his family. The staff are friendly and helpful and his wishes are heard. The room is small but adequate."

Jocarehome.co.uk rating: 4.67 out of 5

"The whole team looked after my husband so well - giving him individual care and respect. They were also very supportive of the family over the course of his stay in Memory Lane at Southerndown."

J Wcarehome.co.uk rating: 5 out of 5

"I am so pleased with the care given to my Mum during her time at Southerndown. The staff are all very kind and always made the family feel welcome. My Mum really enjoyed taking part in the activities and always looked so happy and cared for. I would highly recommend this care home."

J Mcarehome.co.uk rating: 4.83 out of 5

"There is a lovely atmosphere here. The staff are always welcoming and cheerful. Mum is always well-groomed and she is happy and contented. She is obviously well cared for and she enjoys the food which looks delicious. She enjoys the activities especially the singing."

G Dcarehome.co.uk rating: 5 out of 5

"Seems a very happy place. All the staff seem helpful, caring and happy. Everyone is well looked after."

S Pcarehome.co.uk rating: 4.83 out of 5

"Dad has been looked after well. Staff listen to any concerns and worries for example when he feels pain or poorly when he gets tired of being in the lounge."

C Pcarehome.co.uk rating: 4.45 out of 5

"I found all the staff and some of the residents very friendly. Although Mum's time at the home was short, she was cared for very effectively."

C Hcarehome.co.uk rating: 4.25 out of 5

"Wonderful team. Genuinely caring. Professional, knowledgeable, understanding and patient. Knowing my Dad was safe and cared for at all times. Every member of staff is able to advise what sort of day/night he was having."

J Bcarehome.co.uk rating: 5 out of 5

"My father entered Southerndown in May 2019 with dementia, blindness, learning issues and pulmonary fibrosis - so quite a challenge as he could be quite aggressive too. He had been transferred from another care home who were struggling to cope with. They were not able to handle dementia patients. However, my father has settled in very well. My sister and I visit on a regular basis and I can honestly say the staff have been attentive, friendly and very caring. They keep us updated with any medical issues, falls etc. I have no hesitation in recommending Southerndown. It is comforting to know my father is in very safe hands."

Paul Hcarehome.co.uk rating: 4.5 out of 5

"My dad was in the care of Southerndown for nearly five years before he passed away on the 29th December 2019. During his time here the care he was given was excellent. The staff treated him like family and his welfare was always paramount. The staff at the care home catered not only to dads needs but also our own in that we knew he was in safe hands whenever we left after visiting. The genuine support and compassion given to my family and I during his final hours was overwhelming and we shall always appreciate that."

Karen Pcarehome.co.uk rating: 4.42 out of 5

"The care, attention and friendliness of all the staff, from the administrator to the cleaners has been exemplary. In my wife's last days, the counselling I and my daughter received was outstanding. We can't thank them enough."

R Scarehome.co.uk rating: 5 out of 5

"The care for my Mum, the resident, has been amazing. From the time she entered the home in late spring, to the day she sadly departed, Mum, Dad and ourselves have been shown nothing but kindness, care and compassion. End of Life care was compassionate and with dignity and preparation for her loved ones really helped. A huge thank you."

M Gcarehome.co.uk rating: 4.75 out of 5

"I am very happy and privileged to be here. Thank you."

William Jcarehome.co.uk rating: 5 out of 5

"In the five weeks that Mother has been here, she appears to be settled in very well. The staff in all areas are kind, friendly and attentive to Mother's needs."

M Bcarehome.co.uk rating: 4.73 out of 5

"The staff are wonderful. Dad is always clean and tidy and well-fed. The family are fully aware that Dad needs 24-hour care and he is in the best place."

Claire Lcarehome.co.uk rating: 5 out of 5

"My mother spent her last weeks in this lovely home. We are so pleased we chose Southerndown as the care my Mum received was amazing. Every single member of staff was focussed on giving her and her family the very best care and support, delivered with love and humanity. Thank you so much."

Alastair Fcarehome.co.uk rating: 5 out of 5

"I wish you had put a box for "very good" as there is a big gap between "good" and "excellent". I have always found the nursing care staff very good. They know the residents well, their likes, dislikes, foibles etc., which means a lot. Rooms in Memory Lane are satisfactory, though windows in room 10 are in bad condition."

G Hcarehome.co.uk rating: 3.67 out of 5

"My mum came here in July due to the closure of her previous home. She is 96 and has advanced Dementia. At first, she showed signs of giving up, not eating etc and we were quite concerned, but due to the care of the staff, she is now eating and asking for seconds! She is contented and happy in her environment. The carers and staff let me know how she is getting on when I visit. They tell me what she enjoy's, music in particular and I feel she is well cared for. She is always well-groomed. The atmosphere is welcoming and the activities are excellent. The residents are treated with respect and from what I have seen of the food it is delicious."

G D carehome.co.uk rating: 4.55 out of 5

"My grandma is a resident at Southerndown, we as a family are extremely happy with the care provided. Her day to day needs are well met and she is always involved in any activity going on, in or out of the home. After having a bad experience at her previous home, it is so nice to see her happy and well cared for, which is all we can ask. I would highly recommend Southerndown, to anyone looking for care for their relative."

J M carehome.co.uk rating: 5 out of 5

"I cannot praise or thank the staff enough for the care they gave my Mum. Always caring, patient and understanding, not only for the residents but for the family as well. Sadly Mum was only in the home for a short while and I'm sure she would have quite enjoyed living there. Thank you Southerndown."

Marilyn Bcarehome.co.uk rating: 4.75 out of 5

"During her final hours, I stayed with my mother overnight and I'm so grateful for the extra time with her. All through the night, a nurse or care worker called in on a regular basis to administer medication, if needed and check that she was stable and comfortable. My mother's needs were catered for and the care and attention she received were exemplary. I cannot thank the staff of Barchester Southerndown Care Home enough for their commitment and professional application. I never felt that had I not been with my mother, that she would have been left uncared for or alone."

D Mcarehome.co.uk rating: 4.42 out of 5

"My mother has been a resident at Southerndown from December 2018. The staff are well trained, caring. Southerndown is a person-centred. The food is outstanding. I know my mother is in good caring hands."

E Hcarehome.co.uk rating: 5 out of 5

"Within the past month, the home has shown a lot of care and compassion towards my nan. My nan has been poorly and the staff don't hesitate to contact us on medical advice. Southerndown staff work tirelessly to provide outstanding care for all the residents this is shown in the home and when talking to residents."

Bonnie May Scarehome.co.uk rating: 4.83 out of 5

"From Dad's first days at the home, we as a family were made to feel as we were part of the home environment and were part of Dad's care package. The care and attention Dad received was excellent. He was always happy singing, whistling and we were always made welcome when we visited. The nursing care Dad received towards the end was excellent."

Keith Dcarehome.co.uk rating: 4.17 out of 5

"First impressions when entering the home seeking a place for my mother were, this would be ideal, it's cleanliness, spacious and friendly staff sold it to me. Glad to say my mother was accepted. I have never had any regrets since."

Roy Mcarehome.co.uk rating: 4.92 out of 5

"Over the past 6 months that my Mum has been in your care, we have felt continually supported and have only seen and heard positive care within the setting. Safeguarding, personal care and any other immediate problems have been handled promptly and all communication has been amazing."

Andrea Scarehome.co.uk rating: 5 out of 5

"The building is light and airy, it is clean and well kept. Staff are friendly and helpful, they dealt with residents in a kind and practical way."

R Mcarehome.co.uk rating: 4.5 out of 5

"Southerdown care home provided excellent care for my father for three years. Unfortunately, Dad died this month but even in this sad time the care continued to the highest standard, both professionally and as friends to Dad and us, the family. Advice and guidance are always on hand. Throughout Dad's time here he was comfortable and happy and I am sure he wouldn't have reached over 90 years of age without Southerdown's care."

Neil Hcarehome.co.uk rating: 5 out of 5

"Beautiful gardens and surroundings greet you, then you enter the home, which is more like a hotel, the decor light and bright, but homely and welcoming, staff cheerful, accommodating and very warm, the rooms are turned into the new tenants very own with pictures and some favourite pieces arranged in the room, all to make them comfortable, which my father appreciated. There was always a member of staff on hand 24/7 and always positive, professional and most of all cheerful, he was well looked after."

Amy Hcarehome.co.uk rating: 5 out of 5

"Excellent facility. A good choice for my father's care. I am glad he is enjoying his last days here. Staff are very caring. No complaints."

I Mcarehome.co.uk rating: 3.83 out of 5

"I am very happy with the care my father is receiving. He is well looked after."

Sandra Mcarehome.co.uk rating: 4.42 out of 5

"Father in law has been a resident for two and a half years and my mother in law for a year. This home first had my father in law as a resident and when my mother in law needed residential care, we didn't hesitate to apply for her to be here. We also recommended it to my father in laws family so there are now two brothers and my mother in law here. Staff brilliant, caring for the family as well as the residents."

Patricia Hcarehome.co.uk rating: 5 out of 5

"Knowing dad is safe, fed, cared for and treated as an individual is a great comfort and removes everyday worries about him."

Johnathon Hcarehome.co.uk rating: 4.08 out of 5

"Both mum and dad have now been in Barchester Southerndown Care Home for a long time and the care is always excellent."

Neil Hcarehome.co.uk rating: 4.67 out of 5

"My mother has been staying at Barchester Southerndown Care Home for the last 8 months. She always appears happy and clean and smartly dressed when I visit. The staff are very friendly and caring. The bedroom is clean and tidy and always smells nice."

J Mcarehome.co.uk rating: 5 out of 5

"What can I say about Southerndown. I'm overwhelmed by this establishment. Not only are they caring for my mother, they are also caring for us relatives. With that in mind you know they are totally on top of everything. The staff are so caring and compassionate, they love my mum to bits and that's very obvious. I cannot find one fault or negative thing to say about Southerndown. You can rest assured that once you've gone home you know that your loved one is in good hands and well taken care of and that helps. Well done and a massive thank you to all the staff, I can't thank you enough."

Carole Mcarehome.co.uk rating: 4.92 out of 5

"I have found Southerndown Care Home to be bright and welcoming decor. I must say the same of the staff always welcoming and cheerful. The food is good. I've only known my mum to eat a three-course meal here, she very rarely leaves anything."

Carolyn Ncarehome.co.uk rating: 4 out of 5

"My father has been in Barchester Southerndown Care Home since March 2016. We (myself, wife, daughter) are always welcomed any day or time we arrive by every member of staff. I find the 'gems' meetings invaluable where again we are always welcomed or encouraged to comment on anything be it a concern or suggestion. When my mother developed Alzheimer's in November 2017, I had no hesitation in asking if she could become a resident. Dad is in memory lane and mum in frailty, they take mum to lunch with him which is a great comfort for mum and us. In the more than 2 years dad has been there staff are the same which say a lot about the great service provided."

Neil Hcarehome.co.uk rating: 4.75 out of 5

"My mum has complicated Alzheimer's and I was surprised how quickly she settled into Southerndown Care Home after having several moves. The atmosphere is calm with plenty of space for mum to wander. It feels light and airy and has a lovely courtyard garden. Staff and management have been very supportive and I feel confident leaving mum knowing she is well cared for. I also feel I have been listened to especially regarding mum's medication."

S Scarehome.co.uk rating: 4.5 out of 5

"Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly. The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect. After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome."

Liz Fcarehome.co.uk rating: 4.58 out of 5

"I like living here, never had a problem. Anything I want I ask and get it. I've got everything I need. Overall it's very good I've never had to complain."

M Ncarehome.co.uk rating: 4.58 out of 5

"The home is always clean, and staff are open and friendly. If there are any queries to raise, staff are attentive to the needs of myself or Mum."

Amanda Tcarehome.co.uk rating: 4.17 out of 5

"Always made welcome, home is always clean and tidy. My wife loves this home. I always look forward to coming to see my wife here in Southerndown."

Dick Ocarehome.co.uk rating: 4.25 out of 5

"Happy with all the care my father receives. Staff excellent but it is a shame that activities are almost non-existent."

Marilyn Ccarehome.co.uk rating: 4.08 out of 5

"Moving my dad from his home and then the hospital and then to Southerndown was made so much easier by the care and assistance of all the staff. It was a very traumatic time for us as a family but they helped us make the transition smoothly and really cared for my dad on his arrival."

Amanda Wcarehome.co.uk rating: 4.83 out of 5

My brother and I would like to thank you all so much for the care you gave to our Father. At all times we felt assured that he was receiving the best care and support that his condition required. We have always been made welcome by all the staff, who were there for us at all times. Thank you once again.

My brother and I would like to thank you all so much for the care you gave to our Father. At all times we felt assured that he was receiving the best care and support that his condition required. We have always been made welcome by all the staff, who were there for us at all times. Thank you once again.

I shall be forever thankful for all the care and all of the love that everyone there showed to our Mum in the last years of her life, you were all like a big family to her and us. From the day she arrived until the day she slipped away from us, I always felt that not only was she safe and well looked after but I also felt that she was looked after by people that genuinely cared. A big thank you to all of you as well for all the kindness you showed me during these last few difficult weeks, you will never know how much I've appreciated all the kindness and understanding you showed me or how much I will also be missing you all.

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01608 433 042

All other calls

01608 644 129

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards