Reviews for Southerndown Care Home

Visited southerndown Carehome on sports day. It was really good to see how the staffs take care of the residents who stay with them. The hospitality of this Carehome should be given 5 star because all the staffs are very friendly. Each and every staffs including the Manager and the Deputy manager was part of the events conducted on the sports day. Many residents participated and it was good to see them happy and enjoying. Love to volunteer again if needed.

I recently sang for the residents at Southerndown on their open day and I had a fantastic time singing for everyone. The residents seemed very happy in their beautiful home and looked like they had a great time singing along. They were helped by the activities staff who were fabulous, encouraging the residents to sing and move to the music. The staff in general were really welcoming, friendly and helpful. Looking forward to singing for you all again in the future!

Lovely care home in a beautiful setting. Food is terrific and facilities are wonderful. All supported with an amazing team that run the care home to a high standard with respect and dignity.

I attended a professional lunch at Southerndown today. I was greeted by the general manager Shilpa and her team, i couldn’t fault them, all were very welcoming and professional.
The revamp of the rooms are completed to a high standard and the food was delicious, more importantly the residents were happy 😍I wish Shilpa and her team every success in the future.

A water feature would look lovely in memory lanes court yard.

"I found all the staff at Southerndown exceptionally caring, which is the most important aspect of a care home."

W R
carehome.co.uk rating: 4.75 out of 5

"The staff were excellent, friendly, caring and fun. The food varied when the main chef cooked it was good, when the second chef was on, not so good."

M W
carehome.co.uk rating: 4.33 out of 5

"Everyone who helped care for my mother at Southerndown treated her with dignity and compassion. More importantly, the genuine kindness shown from all the hardworking staff was exceptional."

Gwendoline B
carehome.co.uk rating: 4.92 out of 5

"The food is very good quality and tasty. The atmosphere and enviroment is so friendly and welcoming. All the staff are so kind and happy to help. The carehome has such a warm luxury feeling so hygienic and calm for all. Overall my grandad has felt so comfortable and happy for his week stay here. I would reccommended to anyone looking for a place for there loved ones. Thankyou for looking after my grandad so well."

Olivia S
carehome.co.uk rating: 5.00 out of 5

"Amazing staff so attentive caring and understanding manager is so helpful and cannot do enough for you or the residents. My friend is so happy here and so pleased we have found somewhere to care and stimulate him"

Aaron D
carehome.co.uk rating: 5.00 out of 5

"My dad was only in the home for 5 days before he passed away, but we felt he was in the best place. The home was calm & peaceful, and his room was bright and clean. The staff were lovely, caring both for my dad & the family who came to visit. They made his sad end as comfortable and peaceful as possible. We are all very grateful."

Catherine B
carehome.co.uk rating: 5.00 out of 5

"What a wonderful experience for my friend. He came from the hospital and now lives in and is cared for by Southerndown. They were so very caring and kind and my friend was made so very comfortable! Thank you so much. We were also made to feel very happy about everything."

Ann R
carehome.co.uk rating: 5.00 out of 5

"Our mother has lived in Southern Down since October 2023. We have been really happy with her care here. All of the staff are so caring and friendly. Our mother has been very happy and well cared for - the carers and nurses are all lovely, as are the reception staff and managers. The activity coordinators are fantastic and run a great personalised programme throughout the week - we are impressed how they involve residents with all sorts of needs (our mother has dementia among other things). They are also very good at communicating with us as a family. Would recommend!"

K W
carehome.co.uk rating: 4.83 out of 5

"All the staff have been very kind and thoughtful to my father-in-law. Each time he comes home from a respite stay with you my father-in-law sings your praises with tears in his eyes and says that if ever we need him to live in a care home he would be very comfortable to return to Sotherndown Care Home where all staff are so kind."

Caroline M
carehome.co.uk rating: 5.00 out of 5

"This home has a lovely atmosphere of loving care. There has evidently been much attention to detail in the decor inside and the growing vision for the patio garden. Nothing seemed to be too much trouble for the staff in their attitude to both residents and visitors. We came down from Scotland to see our friend and we're so glad we did. Great visit!"

C B
carehome.co.uk rating: 4.75 out of 5

"The staff are always kind and empathetic. The atmosphere is relaxed and welcoming. My friend is well cared for."

M A
carehome.co.uk rating: 5.00 out of 5

"Warm, extremely welcoming + friendly atmosphere throughout. All staff exceptionally caring, thoughtful, patients and kind. Affectionate as well. A wonderfully hospitable care home with delicious, nourishing food. Superb nursing care + expertise. A highly commendable, professional team with excellent management and admin and reception."

L W
carehome.co.uk rating: 4.92 out of 5

"I visited Southerndown Care Home yesterday for the first time. I was made exceptionally welcome by several different members of staff and was very impressed by the renovations that have been done over the past year. Each area is themed which I am sure helps the residents feel at home, nothing seemed too much for the staff to deal with. I was surprised at the standard of the rooms both the residents own rooms and the communal rooms. My, obviously outdated, thoughts on what a Care Home is like couldn't be more incorrect as far as Southerndown is concerned."

Peter A
carehome.co.uk rating: 4.17 out of 5

"My wife and I were most impressed by the facilities and care at Southerndown. The staff were experienced and kind. We were most impressed by the ability of the staff to reduce my sister's pain levels that she had endured for many months, if not years. Thank you for your service."

Michael T
carehome.co.uk rating: 4.67 out of 5

"Overall I have found the service very good."

Pamela H
carehome.co.uk rating: 4.18 out of 5

"Thank you for providing the care and support to my Grandfather that he needed. As a family we felt like Southerndown was his extended family. My Grandfather was always happy and well cared for. He never complained and was very greatful for all the staff at the care home. Thank you for your love and kindness over the years."

Zoe W
carehome.co.uk rating: 4.92 out of 5

"The caring & understanding shown by staff at all grades for my cousin's personal needs is exemplary. The welcome to share a meal with her was very helpful, in a private space. Thank you!"

Stephen R
carehome.co.uk rating: 5.00 out of 5

"My grandad arrived during Covid and settled in well. He formed strong bonds with the staff and felt well cared for. As a family we are grateful to everyone at Southern Down for looking after him so well and providing him with the nurture and love he required. Thank you."

Gemma C
carehome.co.uk rating: 5.00 out of 5

"Pleased overall with our first experience of respite care for my father. Very friendly staff. Management very professional and happy to listen to our apprehensions re leaving our father in other care for the first time. They listened to our suggestions to enhance our father's care experience for future respite care."

S W
carehome.co.uk rating: 4.08 out of 5

"My mum was placed here as her dementia deteriorated very quickly after my brother's death and she could no longer be cared for by my father who was 90. I didn't know a lot about dementia before this point, as my mum was only diagnosed a few months before she moved here. However, the team and manager were so helpful, answering all of my questions and helping my mum settle in. I truly admire the staff and the job they do at Southerndown. They are always patient, happy, and engaging with people in their care. My mum seemed to know everyone in Memory Lane very quickly, and when I came to visit, they were always happy to chat, and I could just tell my mum was happy in what could have been a very stressful time (sadly, my dad passed away while she was here). The facilities are of high standard and Mum always speaks very positively about the food (especially the cake!). Huge thank you to everyone at Southerdown for supporting me and Mum during her stay."

Katrina P
carehome.co.uk rating: 4.42 out of 5

"Sadly Mum died on August 1st 2022, but before and during her death, the Southerndown family were truly amazing. They always had time and care for Mum with dignity, love and affection. Nothing was too much trouble. My brothers and myself will always be so grateful. Thank you."

Sue T
carehome.co.uk rating: 5.00 out of 5

"My 90-year-old mum recently spent a few days at Southerndown Care home in order to be able to attend her granddaughter's wedding. She was a little nervous about coming but was soon put at ease by the caring and compassionate staff, who did everything to make sure that the stay went smoothly. Her medication was handled extremely efficiently and we were also impressed by the quality of the food. The whole stay went very smoothly and as well as attending the wedding, mum felt that she had had a little holiday. Thank you to the fantastic team at Southerndown for making this possible."

Gillian D
carehome.co.uk rating: 4.50 out of 5

"My mother has been in the home for 3 months. She told me this week that it is a wonderful place and that they are all very caring. Praise indeed."

S T
carehome.co.uk rating: 4.50 out of 5

"No complaints at all."

T W
carehome.co.uk rating: 5.00 out of 5

"Generally very positive. My father is treated with kindness and respect. He is unable to ask for things or mistakenly believes he cannot have them, so constant offering of drinks and snacks would be welcome. The room is not smart but is adequate."

D R
carehome.co.uk rating: 3.75 out of 5

"Although my sister was only a resident at Southerndown for a few months, she could not have found a better home. For the first time in 2-3 years after the initial week or two, I have not found her so contented. The staff are kind and caring and there is generally a lovely atmosphere in the home."

Penny B
carehome.co.uk rating: 4.92 out of 5

"The level of care and compassion shown towards my mother at the home during her difficult last few months made me realise we had done the right thing. After a brief settling in period, it was obvious to the whole family that she was happier and more settled than she had been before. We were very grateful to the whole team for the care and support they gave"

Ian W
carehome.co.uk rating: 4.42 out of 5

"Mum has been here now for 5 months and is as settled as can be. Southerndown is a warm and caring environment and I am much reassured by the thoughtfulness and friendliness of the staff towards my mum, they seem to be doing the very best they can to care for her. When I asked Mum how she'd describe this home, she responded 'friendly'."

Jools W
carehome.co.uk rating: 4.75 out of 5

"Some staff are not good on night duty! Lift out of action (2-3 weeks working) in one year! Help to make sure clothes are returned properly. Help when finished on the toilet/or dressing and undressing and making sure that clothing is down and comfortably tucked in! Curtains hanging off rails for 1 year in two places on landings! Why can the owner be in a nontaxable country and not worry?"

M S
carehome.co.uk rating: 3.00 out of 5

"My late father and my 94-year-old mother have received excellent care from nurses, carers, cleaners and the manager. They have cooperated with my sister and me when we have raised issues. My only negative is that the lift hasn't been for approximately 2 months which has added to my mother's mental confusion. The best thing would be to buy a new one."

Kay T
carehome.co.uk rating: 5.00 out of 5

"My grandmother was a resident at Southerndown Care Home from September 2022 - May 2023, when she passed away aged 100. The care provided was fantastic. The care home was a pleasant place to visit and residents always appeared content. They provided the family with a lovely home when we could no longer cope with my grandmother at home. We would recommend Southerndown without reservation."

Bryony G
carehome.co.uk rating: 4.17 out of 5

"All the care Dad has received since arriving at Southerndown Care Home has been excellent. All the staff are helpful and friendly. We cannot fault the care they provide."

Glynis M
carehome.co.uk rating: 5.00 out of 5

"My husband with Frontotemporal dementia stayed for 1 week for respite care so I could have a break. He told me he liked it very much, staff are excellent and food lovely. He is trying to lose weight and the chef prepared him lovely light meals. He did some baking and Book Club and made some friends. He has said he would like to return in the future as he felt at home. The care team are so good and he felt cared for throughout his stay."

Margery K
carehome.co.uk rating: 4.67 out of 5

"More planned activity, make sure residents know day, date and where, movement of body and arms where possible lessening down doing nothing. Movement and activity."

D B
carehome.co.uk rating: 4.50 out of 5

"I found my husband well dressed and having had his lunch, but still had room for a cake brought to him. He couldn't remember the house we lived in together, despite my showing photos of it - so sad. I tried to speak to a nurse who I had great difficulty understanding and was none the wiser about my husband's condition."

G H
carehome.co.uk rating: 3.73 out of 5

"My experience is great! Everyone has been very helpful and patient with me. Explanation of procedures very clear. My husband has relaxed after his journey and is sleeping peacefully."

Diana S
carehome.co.uk rating: 4.82 out of 5

"Thank you for sports day, lots of fun had by all. Really nice to see other families and children taking part."

E S
carehome.co.uk rating: 3.83 out of 5

"So far, I feel the home is providing excellent care. The staff are pleasant and considerate and treat the residents with sympathy and consideration. I know a number of people familiar with the care home sector who think this is the best they have encountered."

Richard C
carehome.co.uk rating: 4.58 out of 5

"Barchester Southerndown Care Home provided incredible, kind, selfless care to my mother throughout her time in the home, from November 2022 until October 2023. We, as a family, have nothing but praise for the staff there who kept Mum smiling and laughing despite everything her dementia was doing to her. We would not have had Mum anywhere else. Thank you from all of us and from the bottom of our hearts."

Ben C
carehome.co.uk rating: 5.00 out of 5

"My friend has been in Southerndown for just over a year, and I have visited her pretty well every week (except when away). I consider her well looked after and believe she is contented. I haven't really seen any activities, and I am not paying the fees, so have left "activities and value for money" blank. Otherwise, I give everything good - staff excellent. Thank you for caring for my dear friend."

Heather L
carehome.co.uk rating: 4.20 out of 5

"Southerndown care home is a beautiful home for the elderly. Very calm and quiet place. The facilities within the home are brilliant. The staff are absolutely friendly and lovely; their administration is truly committed to making every resident's stay a comfortable experience. I highly recommend this care home if you are looking for a beautiful, safe and comfortable care home for your loved ones."

Sajan A
carehome.co.uk rating: 5.00 out of 5

"Have visited a friend here at Southerndown and have been very impressed - wonderful staff!"

Charlotte F
carehome.co.uk rating: 4.73 out of 5

"Southerndown is a lovely home-from-home caring environment for our mother. There are plenty of activities offered to keep residents busy. The standard of care is very good, as is the food. Would not hesitate in recommending."

L R
carehome.co.uk rating: 4.08 out of 5