Reviews for Southerndown Care Home

"I feel it is a very comforting place, where everyone is extremely kind to make my husband so welcome. The amount of care and attention given to my husband has given me peace of mind with the decision I had to make."

M E
carehome.co.uk rating: 5.00 out of 5

"Care staff were very attentive as i visited looking after both myself as a visitor and my dad as a resident. They were very professional and friendly. My dad is being well looked after and treated as an individual with all his needs met."

S P
carehome.co.uk rating: 4.83 out of 5

"The manager of Barchester Southerndown Care Home goes above and beyond in her role. She shows such empathy to all the residents and the families. She has an amazing team and they are so kind and caring. They always have time for every resident there. Every member of staff there is a credit. My father had end-of-life care at the home, after being a resident there for a month last year. They handled his end-of-life care with such care and compassion, I am so very grateful that he did not have to spend his last week at a hospital. Thank you all."

Ruth C
carehome.co.uk rating: 5.00 out of 5

"Our family are delighted with the care you provide for our mother! Plus two members of staff in particular have been so helpful with our admin. We are very grateful. Plus just had a walk around the building and was impressed with the recent gardening. The path was all clear and easy to walk around. Enjoyed the beautiful spring flowers! They are wonderful."

R R
carehome.co.uk rating: 5.00 out of 5

"My husband came in for respite for two nights. He was very happy here. He said the food was very nice."

S C
carehome.co.uk rating: 4.73 out of 5

"My dad stayed here and the end-of-life care was second to none. All staff are so kind and caring. My mum has stayed here since July last year and I am so happy with the care received."

Ruth C
carehome.co.uk rating: 5.00 out of 5

"Wonderful staff - very caring and friendly. Always feel Mum is well looked after. Thank you."

Rachel L
carehome.co.uk rating: 4.83 out of 5

"Dad received excellent care at Barchester Southerndown. The patience and kindness he was shown were exemplary. He was happy and relaxed and we always felt he was in good hands. At the end of his life, he was treated with respect and dignity. As a family, we also felt very welcome and supported. The staff at Southerndown are an amazing team."

A H
carehome.co.uk rating: 5.00 out of 5

"Have visited a friend here at Southerndown and have been very impressed - wonderful staff!"

Charlotte F
carehome.co.uk rating: 4.73 out of 5

"My husband has been a resident for nearly three years. He has advanced Parkinson's. I have always been really impressed with the care he receives and the kindness and consideration of the staff. I'm very impressed with all the activities that are organised for the residents, even though he is rarely well enough to participate. I have recommended the home to five families."

Ruth H
carehome.co.uk rating: 4.75 out of 5

"Southerndown care home is a beautiful home for the elderly. Very calm and quiet place. The facilities within the home are brilliant. The staff are absolutely friendly and lovely; their administration is truly committed to making every resident's stay a comfortable experience. I highly recommend this care home if you are looking for a beautiful, safe and comfortable care home for your loved ones."

Sajan A
carehome.co.uk rating: 5.00 out of 5

"My friend has been in Southerndown for just over a year, and I have visited her pretty well every week (except when away). I consider her well looked after and believe she is contented. I haven't really seen any activities, and I am not paying the fees, so have left "activities and value for money" blank. Otherwise, I give everything good - staff excellent. Thank you for caring for my dear friend."

Heather L
carehome.co.uk rating: 4.20 out of 5

"Barchester Southerndown Care Home provided incredible, kind, selfless care to my mother throughout her time in the home, from November 2022 until October 2023. We, as a family, have nothing but praise for the staff there who kept Mum smiling and laughing despite everything her dementia was doing to her. We would not have had Mum anywhere else. Thank you from all of us and from the bottom of our hearts."

Ben C
carehome.co.uk rating: 5.00 out of 5

"Thank you for sports day, lots of fun had by all. Really nice to see other families and children taking part."

E S
carehome.co.uk rating: 3.83 out of 5

"Very impressed with the enrichment activities organised for the residents. The care given is excellent and there is always a friendly welcome to all visitors. My husband has always said (over two and a half years) that the food is excellent."

Ruth H
carehome.co.uk rating: 4.67 out of 5

"So far, I feel the home is providing excellent care. The staff are pleasant and considerate and treat the residents with sympathy and consideration. I know a number of people familiar with the care home sector who think this is the best they have encountered."

Richard C
carehome.co.uk rating: 4.58 out of 5

"We came today for the sports day event and had a brilliant time. The staff were amazing, well organised and fun for residents, families and children. Overall, had a great day and looking forward to more events like this."

J G
carehome.co.uk rating: 5.00 out of 5

"My experience is great! Everyone has been very helpful and patient with me. Explanation of procedures very clear. My husband has relaxed after his journey and is sleeping peacefully."

Diana S
carehome.co.uk rating: 4.82 out of 5

"I found my husband well dressed and having had his lunch, but still had room for a cake brought to him. He couldn't remember the house we lived in together, despite my showing photos of it - so sad. I tried to speak to a nurse who I had great difficulty understanding and was none the wiser about my husband's condition."

G H
carehome.co.uk rating: 3.73 out of 5

"More planned activity, make sure residents know day, date and where, movement of body and arms where possible lessening down doing nothing. Movement and activity."

D B
carehome.co.uk rating: 4.50 out of 5

"My husband with Frontotemporal dementia stayed for 1 week for respite care so I could have a break. He told me he liked it very much, staff are excellent and food lovely. He is trying to lose weight and the chef prepared him lovely light meals. He did some baking and Book Club and made some friends. He has said he would like to return in the future as he felt at home. The care team are so good and he felt cared for throughout his stay."

Margery K
carehome.co.uk rating: 4.67 out of 5

"All the care Dad has received since arriving at Southerndown Care Home has been excellent. All the staff are helpful and friendly. We cannot fault the care they provide."

Glynis M
carehome.co.uk rating: 5.00 out of 5

"My grandmother was a resident at Southerndown Care Home from September 2022 - May 2023, when she passed away aged 100. The care provided was fantastic. The care home was a pleasant place to visit and residents always appeared content. They provided the family with a lovely home when we could no longer cope with my grandmother at home. We would recommend Southerndown without reservation."

Bryony G
carehome.co.uk rating: 4.17 out of 5

"My late father and my 94-year-old mother have received excellent care from nurses, carers, cleaners and the manager. They have cooperated with my sister and me when we have raised issues. My only negative is that the lift hasn't been for approximately 2 months which has added to my mother's mental confusion. The best thing would be to buy a new one."

Kay T
carehome.co.uk rating: 5.00 out of 5

"Mum has been here now for 5 months and is as settled as can be. Southerndown is a warm and caring environment and I am much reassured by the thoughtfulness and friendliness of the staff towards my mum, they seem to be doing the very best they can to care for her. When I asked Mum how she'd describe this home, she responded 'friendly'."

Jools W
carehome.co.uk rating: 4.75 out of 5

"The level of care and compassion shown towards my mother at the home during her difficult last few months made me realise we had done the right thing. After a brief settling in period, it was obvious to the whole family that she was happier and more settled than she had been before. We were very grateful to the whole team for the care and support they gave"

Ian W
carehome.co.uk rating: 4.42 out of 5

"Although my sister was only a resident at Southerndown for a few months, she could not have found a better home. For the first time in 2-3 years after the initial week or two, I have not found her so contented. The staff are kind and caring and there is generally a lovely atmosphere in the home."

Penny B
carehome.co.uk rating: 4.92 out of 5

"Generally very positive. My father is treated with kindness and respect. He is unable to ask for things or mistakenly believes he cannot have them, so constant offering of drinks and snacks would be welcome. The room is not smart but is adequate."

D R
carehome.co.uk rating: 3.75 out of 5

"No complaints at all."

T W
carehome.co.uk rating: 5.00 out of 5

"My mother has been in the home for 3 months. She told me this week that it is a wonderful place and that they are all very caring. Praise indeed."

S T
carehome.co.uk rating: 4.50 out of 5

"My 90-year-old mum recently spent a few days at Southerndown Care home in order to be able to attend her granddaughter's wedding. She was a little nervous about coming but was soon put at ease by the caring and compassionate staff, who did everything to make sure that the stay went smoothly. Her medication was handled extremely efficiently and we were also impressed by the quality of the food. The whole stay went very smoothly and as well as attending the wedding, mum felt that she had had a little holiday. Thank you to the fantastic team at Southerndown for making this possible."

Gillian D
carehome.co.uk rating: 4.50 out of 5

"Dad recently moved to Barchester Southerndown Care Home and has settled well with the help of the caring staff and the warm, welcoming atmosphere in the home. We have also been made to feel very welcome and there is always someone available to answer any questions we might have, nothing seems too much trouble."

A H
carehome.co.uk rating: 5.00 out of 5

"Sadly Mum died on August 1st 2022, but before and during her death, the Southerndown family were truly amazing. They always had time and care for Mum with dignity, love and affection. Nothing was too much trouble. My brothers and myself will always be so grateful. Thank you."

Sue T
carehome.co.uk rating: 5.00 out of 5

"Pleased overall with our first experience of respite care for my father. Very friendly staff. Management very professional and happy to listen to our apprehensions re leaving our father in other care for the first time. They listened to our suggestions to enhance our father's care experience for future respite care."

S W
carehome.co.uk rating: 4.08 out of 5

"My mum was placed here as her dementia deteriorated very quickly after my brother's death and she could no longer be cared for by my father who was 90. I didn't know a lot about dementia before this point, as my mum was only diagnosed a few months before she moved here. However, the team and manager were so helpful, answering all of my questions and helping my mum settle in. I truly admire the staff and the job they do at Southerndown. They are always patient, happy, and engaging with people in their care. My mum seemed to know everyone in Memory Lane very quickly, and when I came to visit, they were always happy to chat, and I could just tell my mum was happy in what could have been a very stressful time (sadly, my dad passed away while she was here). The facilities are of high standard and Mum always speaks very positively about the food (especially the cake!). Huge thank you to everyone at Southerdown for supporting me and Mum during her stay."

Katrina P
carehome.co.uk rating: 4.42 out of 5

"My mother stayed at Southerndown for the last year of her life. I could not be more pleased with the service they provided. Her stay was well managed, with attentive, efficient and friendly staff. The nurses always kept the family well informed of her progress, but above all, throughout her stay my mother was happy, content and very comfortable, which was reassuring for our family. Thank you to the Southerndown team for all your care and support."

Steven W
carehome.co.uk rating: 4.58 out of 5

"My mum was very much cared for at Southerndown. Everybody showed so much kindness and mum felt safe and happy, also the whole family were made very welcome any time of the day we visited."

S W
carehome.co.uk rating: 4.92 out of 5

"My mother was taken into Southerndown as a 96-year-old palliative care patient. She was not eating and barely taking fluids. My mother was put in a pleasant room with a proper hospital (adjustable) bed. The staff were extremely kind and attentive during her short say and always thoughtful to the needs of the family. My mother passed away peacefully on the 21st of March 2022."

P N
carehome.co.uk rating: 5 out of 5

"When we found the urgent need to place our mother in a care home, I was pleased when I contacted Southerndown to be able to discuss everything with the manager, who was very informative, understanding and helpful. She was able to offer Mum a place a few days later. The nurses and carers on Memory Lane have been wonderfully caring and supportive, enabling Mum to settle in a short time. She is definitely having more of a social life and stimulation than when she was living in her own home with a live-in carer. We are satisfied that she is receiving the best possible care in her circumstances."

Ann F
carehome.co.uk rating: 4.33 out of 5

"I came to Southerndown for two weeks to be looked after following my hip operations at the hospital. I have been very well looked after; the food has been excellent, also the nursing care. The tablets I need have always been brought to me at the correct time. Should I require help in the future, I would not hesitate to return."

Valerie C
carehome.co.uk rating: 5 out of 5

"Southerndown staff cared for my mother from January 2019 until her death from old age in October 2021. She received care, kindness, compassion, superb medical care, company and respect. The staff are wonderful and have been brilliant over these difficult years. I would recommend Southerdown unreservedly."

Colin L
carehome.co.uk rating: 4.17 out of 5

"The home is taking excellent care of my dad. They are always really informative and helpful especially one member of staff in particular. He has been great. Although my dad doesn’t recognise us, he seems content. Visits can be difficult but the staff always ensure that he spends time with us and they always give up their time to talk to us."

Barbara K
carehome.co.uk rating: 4.5 out of 5

"The family thanks the staff for their professionalism and kindness in patient management. We were grateful for the way in which staff worked with NHS professionals to provide palliative care for the patient. The end of the patient's life was treated with the medical arrangements appropriate to the patient's condition, delivered with great kindness."

Ian M
carehome.co.uk rating: 4.25 out of 5

"The care in this home is exceptional. I am always kept up to date with any changes. The wishes of the resident are heard and the family. I have always found the staff to be kind, friendly and create a family atmosphere which reassures the family. Thank you."

Jo A
carehome.co.uk rating: 5 out of 5

"I couldn't ask for a better care home for my father, the staff are amazing and go above and beyond. I can't thank them enough for all their hard work because if it wasn't for them I don't think my father would of made it this far. Thank you so much xxx"

Kelly W
carehome.co.uk rating: 5 out of 5

"I have viewed many care homes for mum, but visiting Southerndown I instantly knew it was right. It is some distance from me and her home town but that is a small price to pay for the outstanding care she's receiving. The home is very professionally run, with staff friendly, efficient and attentive. Mum is settling in well in an incredibly short space of time and has informed me how she likes the staff and all aspects of the home. It is always difficult placing a loved one in another's care, especially with restricted visiting due to Covid, but I have full trust in the staff at Southerndown - they have removed a great burden of worry from my shoulders, and more importantly, supporting mum in her needs ensuring she's comfortable and happy. An excellent service for which I can understand their CQC Outstanding Rating for care."

Steven W
carehome.co.uk rating: 5 out of 5

"We, as a family, are very happy with the care and love my grandad receives at the home. He is managing well through the pandemic, and always happy when we get to visit him weekly in the pod. He has always praised the staff for the care and support he is given. We are eternally grateful, thank you!"

Gemma C
carehome.co.uk rating: 5 out of 5

"I was worried about choosing a nursing home for my mother as it is a huge responsibility and obviously I wanted to find one where I thought she would get well looked after, feel safe and be happy to accept as her home. Her medical needs had become so advanced that she needed to be somewhere that they could look after her well and that they would know her needs. The general manager and all the staff were so kind and helpful when I was trying to make the decision and I am so pleased she is there as she seems content and happy that this is her new home. I can see how much the staff care and look after her. I cannot thank the general manager and the staff enough as they have been brilliant and are always very welcoming and helpful."

Felicity C
carehome.co.uk rating: 4.58 out of 5

"My mum always looks well and looked after and cared for, she always seems happy. The home always looks lovely and clean and tidy. The staff are excellent, we can always call up and speak on the phone to enquire about mum, which is reassuring in the lockdown times when we can't visit mum. Mum's carer always has a lovely relationship with mum and is always very supportive of us which gives us peace of mind. Thank you so so much."

D C
carehome.co.uk rating: 5 out of 5

"My Uncle was admitted on 21st December. After being isolated for 10 days he was able to mix with other residents. When we were allowed to visit, he told all of the family that he was very happy there and that all the staff were lovely. He looks the best he has for a long time and enjoys the company and the activities. Looking forward to when the home can be fully open again."

Pat B
carehome.co.uk rating: 5 out of 5

"In a hard time, when uncertainty is in everyone's life Southerndown have been fantastic. The care provided is excellent, updates are regular and COVID safety has been incredibly thorough. I highly recommend to anyone looking for a supportive, welcoming and professional care home for a loved one."

Paul M
carehome.co.uk rating: 5 out of 5

"My mother was a resident of Southerndown Nursing Home for quite a few years, with a complex health condition. I always got the impression she was well cared for and treated with respect. The past year of lockdown made visits impossible and zoom was not a suitable medium for my mother but I always felt confident that the staff would be doing their absolute best for her and that she was safe. The home in general and her room were always clean and comfortable. Whenever I saw the dining room food it always looked appetising and plentiful. I can't comment on activities because latterly my mother was too unwell to participate."

Kathryn S
carehome.co.uk rating: 3.92 out of 5

"I took my friend for respite to Southerndown Care Home for a short period and hope to get him closer to my home which is about 25 minutes away. He was quite anxious when I took him there but he now likes the place so much that he doesn't want to leave. He found the staff to be amazing and very caring. He tells me all the time that the staff are very kind and lovely. I am not surprised at all because my experience with the manager and all the staff that I have met has been very pleasant. I absolutely agree with all my friend says about the care home such as good food, regular checks on the residents and staff are always there to reassure him when he gets anxious. Hence, I have decided that he stays there permanently because he is cared for very well. The hygiene level is very high and the place doesn't smell like a nursing home where he spent some time a while ago. I highly recommend this care home for people who need 24 hour care, especially those with dementia."

Tamba K
carehome.co.uk rating: 4.5 out of 5

"Everyone at Southerndown has gone above and beyond expectations during this year, all aspects of Mum's care and well-being has been incredible. We've been kept in the loop and up to date with all developments caused by Covid-19. Staff find the time to talk and listen to you even though they must be rushed off their feet. We cannot thank you enough."

Sue T
carehome.co.uk rating: 5 out of 5

"Following the emergency admission of my grandmother over the new year period to Southerndown we have been very impressed with the level of care and attention to detail they have shown. My grandmother is currently on respite care, and we hope she will remain with the home permanently. The food has been great, the medical care she has received to get her back to full health is second to none and she is assessed daily to ensure she is in the best environment for her needs, including moving her from the memory lane unit to the "elderly and frail" unit to allow her to socialise with other residents in similar situations to her. The way the home are handling and protecting the residents from COVID is impressive to say the least, the staff are tested weekly as well as all having been vaccinated along with all of the residents including my grandmother. We receive updates daily if not every other day on my grandmother's progress whilst she settles, and I cannot recommend this home enough!"

Emma M
carehome.co.uk rating: 5 out of 5

"We are totally blown away with the care, support, and professionalism the manager and her team have shown during the very distressing time of having to place Mum in care. We feel relaxed in the knowledge that she is being cared for in the best way she can be. Thank you all."

Julie M
carehome.co.uk rating: 5 out of 5

"My mother has been in the care of the manager and her wonderful colleagues at Southerndown since January 2020. The care my mother has and is receiving is exemplary. The manager and her colleagues have been incredibly supportive, which is remarkable in the current Covid-19 pandemic. I simply cannot thank them enough!"

Hugh D
carehome.co.uk rating: 5 out of 5

"My grandmother has been with the home for nearly 2 years, we can not thank the home enough for the continuous high-quality care and compassion towards families. The home has worked tirelessly this year through the pandemic not only with the residents but with the families also. We have been kept up to date, opportunities such as Skype, phone calls and window visits have been available. I was upmost excited and please when we visited my family member in the visiting pod they have provided, this gave us opportunities to visit in the warm and safe environment for both us as a family and for my grandchildren as well, the home is continuing to work hard to provide the best care for residents and families, but providing indoor visiting for memory lane. Our family were pleased to attend on Monday the 30th to support staff to erect a nativity scene at the entrance of the home this will bring joy to families, residents and passers-by. Our family would highly recommend this home."

Bonniemay S
carehome.co.uk rating: 4.75 out of 5

"My very elderly mother, suffering from early dementia, was persuaded to take a respite break at Southerndown. She went with reluctance and reservation but loved it and stayed. The care she receives is first class, friendly and professional and communication with us, her family, is excellent. All the staff seem genuinely caring - nothing is too much trouble and Covid security is beyond criticism. She has a lovely room, facilities are excellent and she has probably never eaten better meals. We and she have complete peace of mind."

Keith W
carehome.co.uk rating: 4.92 out of 5

"My mother came into Southerndown for respite care and did not want to leave. She has settled in really well and is relaxed and happy. She feels very well looked after and cared for, appreciates the kindness of all the staff and likes her room. The staff are always friendly and caring. Every time I call the home, I feel my call is welcome and that for them nothing is too much trouble. I especially appreciate the kindness of the general manager, who has been extremely kind, supporting the family as well as the new resident."

A W
carehome.co.uk rating: 4.58 out of 5

"I am very impressed with the level of care my father is receiving. The nursing staff are unfailingly professional, caring and compassionate. They are always willing to address any issues I may have or answer any questions that arise. All phone calls are answered promptly and if needed a return call is always made."

S F
carehome.co.uk rating: 5 out of 5

"During the pandemic, the care home has given constant updates which have been very reassuring. They have all done an amazing job in such difficult circumstances. In the last few weeks, I have been able to visit my mum in the garden where they have put up pagodas to shelter from the sun and rain. The staff have always been very obliging in organising these visits. I can't thank them enough for the care mum has received."

G D
carehome.co.uk rating: 4.5 out of 5

"As a family, we were hesitant to move grandad into a home but he was quite insistent that's what he wanted. We respected his wishes and started to look around for suitable placements. Sutherndown ticked a lot of boxes and for some reason just felt right for grandad from the very first visit. Grandad is happy and very well looked after by the team. It was a smooth and quick transition, which involved minimal stress. Thank you."

G C
carehome.co.uk rating: 4.42 out of 5

"Although my husband was only in Southerndown for three short months I always felt very comfortable in myself that I had chosen the best place for him. The home is spotlessly clean, very well furnished and the staff were so kind, caring and friendly. I felt I had known them for years. They would ring me if anything related to my husband had to be changed, so I always felt I was still part of his life. Up until he went into Southerndown I had cared for him myself for just over 8 years so I know what is involved in the care of dementia patients. The staff were quite simply the best."

G H
carehome.co.uk rating: 5 out of 5

"My wife loved Southerndown Care Home at Chipping Norton. The staff was very good to her and me when I came to visit her three or four times every week. Thank you all so much."

D O
carehome.co.uk rating: 3.75 out of 5

"In the time my mum spent in Southerndown, we always found the staff very kind and helpful. Mum always looked clean and tidy, her clothes always matched with buttons done up and underclothes neatly tucked in. She had a clean change of clothes every day. Her bedroom was kept spotless. On the occasions we were there at mealtimes, the food looked appetizing and well presented."

J N
carehome.co.uk rating: 4.92 out of 5

"The time our sister was in your care we only had positive cooperation and friendly connection because of the distance we had to travel our visits are few but when e did arrive the welcome was so friendly and warm. Our weekly calls by phone were always answered with a full rundown of our sister was and when the call was concluded we asked them to wish our sister all or love and we have no doubts that the message was passed on with the love we sent."

A M
carehome.co.uk rating: 4.08 out of 5

"My father had a short 3-month stay at Southerndown. From his first arrival until his final days, we met and spoke to many of the nurses, carers, housekeeping and office staff – each and every one of them were always warm, friendly, and caring. The staff comforted my father towards the end when the family were unable to visit due to the national lockdown – despite the restrictions the staff were working under they always managed to keep the family informed and facilitated several video calls, which helped the family immensely."

David B
carehome.co.uk rating: 5 out of 5

"My husband died in Southerndown on May 25th. Due to all the circumstances surrounding the lockdown and the fact for the last 8 weeks we were unable to see him due to the virus, I feel he was well looked after. The staff was excellent and each time he had a "blip" they phoned us - Nothing was too much trouble."

Patricia B
carehome.co.uk rating: 5 out of 5

"I find all the staff very caring and very friendly."

Clare A
carehome.co.uk rating: 4.25 out of 5

"The staff are marvellous - cheerful, professional, efficient, patient, kind and genuinely caring My Mum is happy here. The stimuli are invaluable, with activities and communication keeping her mind active. The environment, bedroom and lounge etc are sweet-smelling, fresh and very clean. My Mum is so lucky to be in such a high-quality home, where the standard is consistently high. Mum says she gets bored but I think that this is inevitable). Thanks to staff - the staff are the key."

E M
carehome.co.uk rating: 4.83 out of 5

"During the four weeks my husband has been in Southdown, he seems to have improved in mood. The carers seem excellent, friendly and competent. the food is more than satisfactory. I think he is extremely well looked after."

Diane W
carehome.co.uk rating: 5 out of 5

"I am extremely pleased with the way that I am looked after. You are a smashing lot, patient and kind. The home is clean and my room is lovely. The food is excellent. I especially love the soup. Everything he cooks is great. I joined in with a quiz in the lounge and I really enjoyed it. The lady who did it was good. This is an excellent place to be in."

J G
carehome.co.uk rating: 5 out of 5

"My partner is receiving excellent care at Southerndown. He feels happy and safe, which eases stress fo his family. The staff are friendly and helpful and his wishes are heard. The room is small but adequate."

Jo
carehome.co.uk rating: 4.67 out of 5

"The whole team looked after my husband so well - giving him individual care and respect. They were also very supportive of the family over the course of his stay in Memory Lane at Southerndown."

J W
carehome.co.uk rating: 5 out of 5

"I am so pleased with the care given to my Mum during her time at Southerndown. The staff are all very kind and always made the family feel welcome. My Mum really enjoyed taking part in the activities and always looked so happy and cared for. I would highly recommend this care home."

J M
carehome.co.uk rating: 4.83 out of 5

"There is a lovely atmosphere here. The staff are always welcoming and cheerful. Mum is always well-groomed and she is happy and contented. She is obviously well cared for and she enjoys the food which looks delicious. She enjoys the activities especially the singing."

G D
carehome.co.uk rating: 5 out of 5

"Seems a very happy place. All the staff seem helpful, caring and happy. Everyone is well looked after."

S P
carehome.co.uk rating: 4.83 out of 5

"Dad has been looked after well. Staff listen to any concerns and worries for example when he feels pain or poorly when he gets tired of being in the lounge."

C P
carehome.co.uk rating: 4.45 out of 5

"I found all the staff and some of the residents very friendly. Although Mum's time at the home was short, she was cared for very effectively."

C H
carehome.co.uk rating: 4.25 out of 5

"Wonderful team. Genuinely caring. Professional, knowledgeable, understanding and patient. Knowing my Dad was safe and cared for at all times. Every member of staff is able to advise what sort of day/night he was having."

J B
carehome.co.uk rating: 5 out of 5

"My father entered Southerndown in May 2019 with dementia, blindness, learning issues and pulmonary fibrosis - so quite a challenge as he could be quite aggressive too. He had been transferred from another care home who were struggling to cope with. They were not able to handle dementia patients. However, my father has settled in very well. My sister and I visit on a regular basis and I can honestly say the staff have been attentive, friendly and very caring. They keep us updated with any medical issues, falls etc. I have no hesitation in recommending Southerndown. It is comforting to know my father is in very safe hands."

Paul H
carehome.co.uk rating: 4.5 out of 5

"My dad was in the care of Southerndown for nearly five years before he passed away on the 29th December 2019. During his time here the care he was given was excellent. The staff treated him like family and his welfare was always paramount. The staff at the care home catered not only to dads needs but also our own in that we knew he was in safe hands whenever we left after visiting. The genuine support and compassion given to my family and I during his final hours was overwhelming and we shall always appreciate that."

Karen P
carehome.co.uk rating: 4.42 out of 5

"The care, attention and friendliness of all the staff, from the administrator to the cleaners has been exemplary. In my wife's last days, the counselling I and my daughter received was outstanding. We can't thank them enough."

R S
carehome.co.uk rating: 5 out of 5

"The care for my Mum, the resident, has been amazing. From the time she entered the home in late spring, to the day she sadly departed, Mum, Dad and ourselves have been shown nothing but kindness, care and compassion. End of Life care was compassionate and with dignity and preparation for her loved ones really helped. A huge thank you."

M G
carehome.co.uk rating: 4.75 out of 5

"I am very happy and privileged to be here. Thank you."

William J
carehome.co.uk rating: 5 out of 5

"In the five weeks that Mother has been here, she appears to be settled in very well. The staff in all areas are kind, friendly and attentive to Mother's needs."

M B
carehome.co.uk rating: 4.73 out of 5

"The staff are wonderful. Dad is always clean and tidy and well-fed. The family are fully aware that Dad needs 24-hour care and he is in the best place."

Claire L
carehome.co.uk rating: 5 out of 5

"My mother spent her last weeks in this lovely home. We are so pleased we chose Southerndown as the care my Mum received was amazing. Every single member of staff was focussed on giving her and her family the very best care and support, delivered with love and humanity. Thank you so much."

Alastair F
carehome.co.uk rating: 5 out of 5

"I wish you had put a box for "very good" as there is a big gap between "good" and "excellent". I have always found the nursing care staff very good. They know the residents well, their likes, dislikes, foibles etc., which means a lot. Rooms in Memory Lane are satisfactory, though windows in room 10 are in bad condition."

G H
carehome.co.uk rating: 3.67 out of 5

"My mum came here in July due to the closure of her previous home. She is 96 and has advanced Dementia. At first, she showed signs of giving up, not eating etc and we were quite concerned, but due to the care of the staff, she is now eating and asking for seconds! She is contented and happy in her environment. The carers and staff let me know how she is getting on when I visit. They tell me what she enjoy's, music in particular and I feel she is well cared for. She is always well-groomed. The atmosphere is welcoming and the activities are excellent. The residents are treated with respect and from what I have seen of the food it is delicious."

G D
carehome.co.uk rating: 4.55 out of 5

"My grandma is a resident at Southerndown, we as a family are extremely happy with the care provided. Her day to day needs are well met and she is always involved in any activity going on, in or out of the home. After having a bad experience at her previous home, it is so nice to see her happy and well cared for, which is all we can ask. I would highly recommend Southerndown, to anyone looking for care for their relative."

J M
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Southerndown from December 2018. The staff are well trained, caring. Southerndown is a person-centred. The food is outstanding. I know my mother is in good caring hands."

E H
carehome.co.uk rating: 5 out of 5

"Within the past month, the home has shown a lot of care and compassion towards my nan. My nan has been poorly and the staff don't hesitate to contact us on medical advice. Southerndown staff work tirelessly to provide outstanding care for all the residents this is shown in the home and when talking to residents."

Bonnie May S
carehome.co.uk rating: 4.83 out of 5

"From Dad's first days at the home, we as a family were made to feel as we were part of the home environment and were part of Dad's care package. The care and attention Dad received was excellent. He was always happy singing, whistling and we were always made welcome when we visited. The nursing care Dad received towards the end was excellent."

Keith D
carehome.co.uk rating: 4.17 out of 5

"First impressions when entering the home seeking a place for my mother were, this would be ideal, it's cleanliness, spacious and friendly staff sold it to me. Glad to say my mother was accepted. I have never had any regrets since."

Roy M
carehome.co.uk rating: 4.92 out of 5

"I cannot praise or thank the staff enough for the care they gave my Mum. Always caring, patient and understanding, not only for the residents but for the family as well. Sadly Mum was only in the home for a short while and I'm sure she would have quite enjoyed living there. Thank you Southerndown."

Marilyn B
carehome.co.uk rating: 4.75 out of 5

"During her final hours, I stayed with my mother overnight and I'm so grateful for the extra time with her. All through the night, a nurse or care worker called in on a regular basis to administer medication, if needed and check that she was stable and comfortable. My mother's needs were catered for and the care and attention she received were exemplary. I cannot thank the staff of Barchester Southerndown Care Home enough for their commitment and professional application. I never felt that had I not been with my mother, that she would have been left uncared for or alone."

D M
carehome.co.uk rating: 4.42 out of 5

"Over the past 6 months that my Mum has been in your care, we have felt continually supported and have only seen and heard positive care within the setting. Safeguarding, personal care and any other immediate problems have been handled promptly and all communication has been amazing."

Andrea S
carehome.co.uk rating: 5 out of 5

"The building is light and airy, it is clean and well kept. Staff are friendly and helpful, they dealt with residents in a kind and practical way."

R M
carehome.co.uk rating: 4.5 out of 5

"Southerdown care home provided excellent care for my father for three years. Unfortunately, Dad died this month but even in this sad time the care continued to the highest standard, both professionally and as friends to Dad and us, the family. Advice and guidance are always on hand. Throughout Dad's time here he was comfortable and happy and I am sure he wouldn't have reached over 90 years of age without Southerdown's care."

Neil H
carehome.co.uk rating: 5 out of 5

"Beautiful gardens and surroundings greet you, then you enter the home, which is more like a hotel, the decor light and bright, but homely and welcoming, staff cheerful, accommodating and very warm, the rooms are turned into the new tenants very own with pictures and some favourite pieces arranged in the room, all to make them comfortable, which my father appreciated. There was always a member of staff on hand 24/7 and always positive, professional and most of all cheerful, he was well looked after."

Amy H
carehome.co.uk rating: 5 out of 5

"Excellent facility. A good choice for my father's care. I am glad he is enjoying his last days here. Staff are very caring. No complaints."

I M
carehome.co.uk rating: 3.83 out of 5

"I am very happy with the care my father is receiving. He is well looked after."

Sandra M
carehome.co.uk rating: 4.42 out of 5

"Father in law has been a resident for two and a half years and my mother in law for a year. This home first had my father in law as a resident and when my mother in law needed residential care, we didn't hesitate to apply for her to be here. We also recommended it to my father in laws family so there are now two brothers and my mother in law here. Staff brilliant, caring for the family as well as the residents."

Patricia H
carehome.co.uk rating: 5 out of 5

"My mother has been staying at Barchester Southerndown Care Home for the last 8 months. She always appears happy and clean and smartly dressed when I visit. The staff are very friendly and caring. The bedroom is clean and tidy and always smells nice."

J M
carehome.co.uk rating: 5 out of 5

"Knowing dad is safe, fed, cared for and treated as an individual is a great comfort and removes everyday worries about him."

Johnathon H
carehome.co.uk rating: 4.08 out of 5

"Both mum and dad have now been in Barchester Southerndown Care Home for a long time and the care is always excellent."

Neil H
carehome.co.uk rating: 4.67 out of 5

"What can I say about Southerndown. I'm overwhelmed by this establishment. Not only are they caring for my mother, they are also caring for us relatives. With that in mind you know they are totally on top of everything. The staff are so caring and compassionate, they love my mum to bits and that's very obvious. I cannot find one fault or negative thing to say about Southerndown. You can rest assured that once you've gone home you know that your loved one is in good hands and well taken care of and that helps. Well done and a massive thank you to all the staff, I can't thank you enough."

Carole M
carehome.co.uk rating: 4.92 out of 5

"I have found Southerndown Care Home to be bright and welcoming decor. I must say the same of the staff always welcoming and cheerful. The food is good. I've only known my mum to eat a three-course meal here, she very rarely leaves anything."

Carolyn N
carehome.co.uk rating: 4 out of 5

"My father has been in Barchester Southerndown Care Home since March 2016. We (myself, wife, daughter) are always welcomed any day or time we arrive by every member of staff. I find the 'gems' meetings invaluable where again we are always welcomed or encouraged to comment on anything be it a concern or suggestion. When my mother developed Alzheimer's in November 2017, I had no hesitation in asking if she could become a resident. Dad is in memory lane and mum in frailty, they take mum to lunch with him which is a great comfort for mum and us. In the more than 2 years dad has been there staff are the same which say a lot about the great service provided."

Neil H
carehome.co.uk rating: 4.75 out of 5

"My mum has complicated Alzheimer's and I was surprised how quickly she settled into Southerndown Care Home after having several moves. The atmosphere is calm with plenty of space for mum to wander. It feels light and airy and has a lovely courtyard garden. Staff and management have been very supportive and I feel confident leaving mum knowing she is well cared for. I also feel I have been listened to especially regarding mum's medication."

S S
carehome.co.uk rating: 4.5 out of 5

"Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly. The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect. After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome."

Liz F
carehome.co.uk rating: 4.58 out of 5

"I like living here, never had a problem. Anything I want I ask and get it. I've got everything I need. Overall it's very good I've never had to complain."

M N
carehome.co.uk rating: 4.58 out of 5

"The home is always clean, and staff are open and friendly. If there are any queries to raise, staff are attentive to the needs of myself or Mum."

Amanda T
carehome.co.uk rating: 4.17 out of 5

"Always made welcome, home is always clean and tidy. My wife loves this home. I always look forward to coming to see my wife here in Southerndown."

Dick O
carehome.co.uk rating: 4.25 out of 5

"Happy with all the care my father receives. Staff excellent but it is a shame that activities are almost non-existent."

Marilyn C
carehome.co.uk rating: 4.08 out of 5

"Moving my dad from his home and then the hospital and then to Southerndown was made so much easier by the care and assistance of all the staff. It was a very traumatic time for us as a family but they helped us make the transition smoothly and really cared for my dad on his arrival."

Amanda W
carehome.co.uk rating: 4.83 out of 5

My brother and I would like to thank you all so much for the care you gave to our Father. At all times we felt assured that he was receiving the best care and support that his condition required. We have always been made welcome by all the staff, who were there for us at all times. Thank you once again.

My brother and I would like to thank you all so much for the care you gave to our Father. At all times we felt assured that he was receiving the best care and support that his condition required. We have always been made welcome by all the staff, who were there for us at all times. Thank you once again.

I shall be forever thankful for all the care and all of the love that everyone there showed to our Mum in the last years of her life, you were all like a big family to her and us. From the day she arrived until the day she slipped away from us, I always felt that not only was she safe and well looked after but I also felt that she was looked after by people that genuinely cared. A big thank you to all of you as well for all the kindness you showed me during these last few difficult weeks, you will never know how much I've appreciated all the kindness and understanding you showed me or how much I will also be missing you all.