"Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly.
The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect.
After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome."
carehome.co.uk rating: 4.58 out of 5