Meet the Southerndown Care Home team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Lorraine Ball

General Manager

Hi, my name is Lorraine, and I am the Senior General Manager for the Cotswold region and General Manager here at Southerndown Care Home. Welcome to our website!

I have been privileged to work across the care sector with older people and adults with learning disabilities. I have worked in quality and compliance roles, as well as in management. I qualified as a nurse in 1998. My ultimate goal has always been, and always will be, to enhance and enrich the lives of those we have been trusted to care for and support.

I’m a nurse by background, and like most nurses, I started my journey in the NHS. I joined Barchester because I believe very much in; 'Celebrating Life'. I live this core value in every aspect of my life and work. I am dedicated to putting our residents at the heart of everything we do.

It is important help people live a life that is meaningful to them. I am excited to help our residents achieve this. My experience in quality and compliance work means I am always keen to achieve and improve the highest standards of care. I am a great believer in consulting our residents so that their experience with us can be the best.

Letty Marton

Head of Unit

Letty is our Head of Unit. She is a strong leader who supports her team to deliver the highest quality of care, with dignity and respect at all times, where resident choice is paramount. 

She loves her job and always does her best to ensure every day is a happy day, and that the staff are always smiling, singing and most of all caring!

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Julie Miles

Team Leader - Memory Lane

I have worked at Southerndown since 2000. As you can tell, I love my job. In my time at Southerndown, I have worked in all departments across the home.

As Team Leader on the Memory Lane Community, I have direct contact with our residents, their loved ones, family and friends.

I am very approachable, knowledgeable and friendly, so please feel free to ask me anything. I look forward to seeing you and getting to know you all.

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Allen Collao

Team Leader

I have worked at Southerndown since 2007. I began as a Senior Carer and have progressed to become a Team Leader. I love spending time with our residents. Myself and my team offer high standard of care and respect to those we support.

Wilma Estupa

Team Leader

I have worked here at Southerndown since 2011. I am currently in the position of Team Leader, which I really enjoy. I have a passion for my job, and I am dedicated to my work. Southerndown for me feels like an extended family. 

Amando Vergara

Head of Memory Lane

Amando has been managing the Memory Lane unit since 2007 and is a dedicated specialist in dementia care. Amando leads by example and ensures his team deliver high class quality care, with all the family or friends involved and supporting.

Memory Lane is where we learn all the special recollections of all our residents and use them to help make each day a good day and a happy day!

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Bridget Lane

Administrator

Here at Southerndown I am responsible for all the administration within the home, both for the residents and the staff, supported by my dedicated colleagues Eva and Ruth.

Relatives often pop in to see me and I enjoy listening to them learning more about the residents- which helps me develop a more special understanding of them personally.

It's never quiet here and there is always something happening and joining in with the fun is key to making the day go well for everyone.

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Graeme McFetridge

Care Practitioner

I enjoy the work I do, as both a Care Practitioner and a Dementia Champion in our purpose-designed dementia building.

As part of the Barchester 10-60-06 initiative, I am involved in making our residents feel at home and their lives at Southerndown memorable and meaningful.

Our residents' families are always welcome to come and have a chat with myself or my knowledgeable colleagues if they have any concerns or suggestions on how to improve life at our homes.

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Rosemary Horne

Care Practitioner

I Joined Southerndown in 2007. I began as a Care Assistant and, with support from the home, I progressed to Care Practitioner.

I love spending time with the residents, as all too often in this busy world we underestimate the power of a touch, a smile, a kind word, a listening ear or the smallest act of kindness, all of which can brighten someone's day. This is the ethos which I install in my team.

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Stacey Davies

Activities Coordinator

I have worked at Southerndown since 2013. I enjoy providing many various activities for our residents, such as gardening groups, trips out in the mini bus, quiz days and art therapy, amongst the many things we enjoy to do.

I also hold a bi- monthly Memory Café, named G.E.M.M.S, with my colleague, Graeme McFetridge, which all family and friends are welcome to attend.

I look forward to meeting you all. 

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Stephen Flowers

Head Chef

Stephen Flower has been a chef for 37 years, working in hotels, restaurants and in residential care. Stephen clearly loves cooking for residents, and ensures that high quality menus are available according to the needs of all individual residents.

Sue Busby

Head Housekeeper

I have been with Southerndown since 2001 and Head Housekeeper since 2007.

I love my job and enjoy seeing the residents happy, my team work well together and ensure attention to detail is paramount. It’s sometimes the little things we do that makes such a big difference to quality of comfort for the residents in our care.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events

Activities

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01608 433 042

All other calls

01608 644 129

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards

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