What our families say: South Chowdene Care Home
30 April 2020View the report
"I feel blessed to have found this amazing care home for my mum. During this difficult time the staff have gone above and beyond all expectations offering first-class care and so much more! My mum has been in captivity since March due to the pandemic. The staff have been so much more than carers, ensuring residents spirits remain high, engaged and above all, loved! Without the usual contact with family, this is essential and carers have constantly proved how well they recognize the needs of the residents on so many levels. My mum often tells me about the activities she has been involved with, displaying her interest and pleasure. Staff are also very reassuring when I have expressed concerns, they are professional but show great empathy. Nothing is too much trouble. My mum's happiness is paramount and knowing she is well cared for means the world. I am so grateful, thank you so much."
Lesley Mcarehome.co.uk rating: 4.92 out of 5
"I would highly recommend this care home, my mother went into South Chowdene for end of life care in 2019, she remained for 13 months, getting the best care. Everyone from nurses and carers to housekeeping and kitchen staff are top class! We as family are always made welcome and everyone becomes one big family! I can't recommend this place enough, top class care!"
Susan Kcarehome.co.uk rating: 4.92 out of 5
"The reason I chose South Chowdene was not because of the beautiful surroundings, it was the brilliant staff. They have a brilliant team of fantastic people of all job titles who showed fantastic professionalism, compassion, love and genuine care to ensure all residents have as good a quality of life as they could wish for. Over the two years plus, that I visited mam, I have seen excellent care being provided, and I have built up admiration for all staff. I would strongly recommend South Chowdene for any loved ones requiring good quality, safe, care. I work in health and social care myself, and understand why CQC gave South Chowdene an outstanding rating! As I kept telling the staff..." you don't get outstanding for nothing"."
Alistair Lcarehome.co.uk rating: 4.58 out of 5
"My mum spent two weeks in respite care following a hospital stay and hospitalisation of myself. She was reluctant to give up on her independence but accepted that she needed some support. We (the family) plus mum could not fault anything about the care, professionalism and friendliness of the whole staff at South Chowdene. After mum left, she told me and friends that she would have no hesitation to go back and stay at South Chowdene. Wonderful, caring staff."
Susan Ccarehome.co.uk rating: 4.58 out of 5
"Could not recommend this home enough, they gave my father a better quality of life to the last. I have two brothers and we all agree it is outstanding."
Jackie Gcarehome.co.uk rating: 5 out of 5
"What an incredible care home. The staff are all outstanding. Their care and compassion absolutely shine through. They not only support residents but ensure relatives and carers are supported. They have everything just as it should be. Friendly, professional and amazing. Thank you for making our loved ones last days so peaceful and precious."
Margaret Mcarehome.co.uk rating: 5 out of 5
"My mother-in-law is very well looked after at Chowdene. The place is beautiful; homely and very clean. The staff are lovely, very caring and can't do enough for the residents and families. I have recommended the home to many people due to the positive experiences my mother-in-law has had since moving in over a year ago. We can't ask for any more. Thank you to manager and the full team."
Kerry Lcarehome.co.uk rating: 4.83 out of 5
"The staff at South Chowdene were always cheerful and helpful despite challenges. I was always struck by their professionalism, kindness and compassion and felt reassured that my Mum was being well cared for. While this was true for the 4 years my Mum was in care, it was particularly noticeable in the period before she died and needed a different kind of nursing. I am so grateful that they made her last years so comfortable."
Beverley Mcarehome.co.uk rating: 4.42 out of 5
"South Chowdene Care Home has given me peace of mind, knowing my Mam is in very good hands, she is well taken care of and is treated with dignity and respect. The staff are excellent, friendly, approachable and professional. I would recommend this nursing home to anyone having to make the very hard decision of finding a nursing home for a loved one."
Dorothy Bcarehome.co.uk rating: 4.83 out of 5
"South Chowdene is a lovely building in a pleasant residential area. It has a beautiful, secluded garden, nicely furnished for the enjoyment of residents and visitors, overlooked by a pleasant conservatory. The interior was recently refurbished and is kept up to a good standard. Facilities are good; individual bedrooms, some en-suite for those who are able to manage. Lounge areas are clean and attractive; coordinating furnishings are placed strategically, making cosy areas. A nice coffee shop provides a "change of scene" for residents and their visitors. (Drinks and nibbles are provided with an honesty box for donations.) All procedures to keep residents safe are followed carefully and family are invited to visit and share openly. The staff present as tidy, clean, friendly and welcoming. From the top down, they are a very human bunch, who get along with each other in the face of a very demanding job. It's obvious that they work there because they care. Superb icing on a fine cake!"
Cath Mcarehome.co.uk rating: 4.17 out of 5
"The carer was very helpful and friendly with excellent handling skills. The whole place is very welcoming."
Julie Hcarehome.co.uk rating: 3.75 out of 5
"Our experience with the home has been 10/10, no complaints from mum, very friendly staff. Mum never complains about the food or the staff or anything. Just one big happy family as we call it when we visit mum as they make you so welcome and make you feel at home basically."
John Rcarehome.co.uk rating: 3.92 out of 5
"The care home provides a welcoming and warming atmosphere. Staff are very friendly and approachable, they are always on hand for any help required. The home is always clean and tidy. Would highly recommend."
Liam Hcarehome.co.uk rating: 4.58 out of 5
"I have nothing but positive comments about this care provider, from the manager to the staff. Each and every one of them are professional whilst caring at the same time. My mother has settled in amazingly well and is treated with care and dignity which has been a welcomed relief to me and my family who have all been made very welcome."
Elaine Scarehome.co.uk rating: 4.92 out of 5
"From the day my mam went into South Chowdene care home herself and her family have been made to feel part of the family at this home. The staff are all amazing to residents and their families, they are so caring, helpful, kind and friendly. A beautiful care home."
D Hcarehome.co.uk rating: 5 out of 5
"I have been very happy with the care my mum has received since she entered the home in April of this year. The staff are all friendly and helpful and I feel my mum is well looked after and is in a safe environment. I would definitely recommend the home to friends and family."
Allan Mcarehome.co.uk rating: 5 out of 5
"I have worked in Health and Social Care for over 12 years in a management capacity and have worked in many care settings. Over that time, I have never worked nor seen a care setting that is as good as South Chowdene. The staff are so friendly and caring and provide excellent person-centred care and the management team set a great example and get involved in spending time with service users and families. Overall 10/10"
Alistair Lcarehome.co.uk rating: 4.91 out of 5
"I found all of the management, nurses and carers provided a compassionate, respectful level of care to my late grandma at all times retaining her dignity and keeping her very comfortable, especially in her final days. The home is very clean and the staff never stop caring for the residents. Was very thankful that the deputy manager and carer attended her funeral service. Thank you so much."
Dawn Mcarehome.co.uk rating: 4.08 out of 5
"Barchester South Chowdene Care Home has a warm friendly atmosphere which is so noticeable when you walk throughout the home. The home is very family orientated and it actually feels as though you are coming from home to home. The staff are amazing, friendly, kind, compassionate and most caring towards to the residents. The staff seem to be really dedicated to their jobs and care deeply for the residents. As this was noticed on many occasions when I visited my late father who passed away August 2017. My father seemed so content and seemed to settle in the home very quickly. My sister and I would ask him how happy he was and he said he was content. The hoe reminded me and my sister of a lovely country home as the gardens were beautifully kept and pristine, full of shrubs, trees and wonderfully designed. I think my father thought he was in his own back garden. We even saw two squirrels scurry across the lawns."
R Rcarehome.co.uk rating: 4.5 out of 5
"From day one they couldn't do enough for my dad. We were glad he went in when he did, sitting with him when he told one of the girls he was scared and didn't want to die but he was 92 and died in there. The care was second to none in and out of his room all the time. Sometimes he was grumpy but they didn't mind at all. He was lucky and so were we. Anybody's family member would be lucky to be in there."
Joan Acarehome.co.uk rating: 5 out of 5
"My father was in South Chowdene after leaving hospital. He took ill while in there and unfortunately passed away but my sisters and myself were very very happy with his level of care before he passed away. Also, since he passed, we have been back and they were very welcoming to us."
Brenda Gcarehome.co.uk rating: 5 out of 5
"We couldn't have wished for a better place for our mother to be in the last days of her life. She was treated with respect and dignity. Would definitely recommend this home."
Brian Lcarehome.co.uk rating: 5 out of 5
"When we first viewed South Cowdene in May 29017 we were met by a lovely carer straight away and offered a tea, coffee. No waiting time to meet the Manager who took her time to show us around, which we greatly appreciated. Since my Mam moving here all staff are very very easy to approach on any matter. They can't do enough for you whatever you ask. If they can't help you with your enquiry they will find someone who can, even though they have the residents to look after. Nothing is too much trouble. All the staff here are very pleasant, helpful, lovely. I would definitely recommend South Chowdene Care Home. 1st Class. Thank you everyone."
Christina Ncarehome.co.uk rating: 5 out of 5
"I find Chowdene nicely situated and a well cared for garden to sit in. Always nice and warm and spotlessly clean. Staff are very pleasant to residents and visitors."
M Pcarehome.co.uk rating: 3.67 out of 5
"The staff are very friendly and always pass the time of day to anyone they come into contact with. The atmosphere is very welcoming. All residents are treated as individuals and the staff make themselves aware of each individual's needs both emotional and physically. The home now has a very enthusiastic events officer who is actively engaging residents to drive this forward. I know my mother feels very safe and secure and is made to feel part of the "family" which the home tries to engender."
Ian Gcarehome.co.uk rating: 4.92 out of 5
"My sister has been in South Chowdene since June 2017. She has settled into a routine which meets all our expectation and we are delighted that she has found a haven of calm, comfort and safe living. The management and staff have provided her with caring support, without any fuss. They do everything you could wish for with good humour and thoughtfulness."
Denis Bcarehome.co.uk rating: 4.67 out of 5
"I'm very happy with the home, the staff and management are excellent. My mam is treated with dignity and respect. Since my mam moved here, I have peace of mind and I know she is well taken care of. I would have no reservation in recommending this home."
D Bcarehome.co.uk rating: 4.5 out of 5
"Would like more outside trips for my mother."
Brian Wcarehome.co.uk rating: 3.92 out of 5
"I find the staff extremely caring, always friendly and helpful. They seem to know my mother in law very well and take notice of her wishes. They are prepared to put themselves to a lot of trouble to be helpful."
M Ecarehome.co.uk rating: 5 out of 5
"I really love this care home. I am very happy with the love and care in which my mother-in-law receives. The staff are brilliant, nothing is a problem to them, from the bedrooms, dining room, lounges, gardens, kitchen, toilets and bathrooms and kept clean to a very high standard. The food is beautiful, the residents are very well cared for I would definitely recommend this care home. The staff have time to listen to you, they are all very friendly."
Jane Mcarehome.co.uk rating: 5 out of 5
"I am absolutely very happy with all the love and care in which my mother-in-law is receiving at this wonderful care home. The staff are all very professional and caring in everything that they do. The cleanliness is 100% plus, the meals are very good. The home caters for all kinds of diets, you feel at home when you walk in. The staff are very friendly my mother-in-law is always very presentable and clean when I go to see her she has her hair done every week, which she looks lovely. They have lots of drinks and snacks, this care home deserves five stars. I am over the moon with everything that the management and staff do for her."
J Mcarehome.co.uk rating: 5 out of 5
"I can't speak more highly about the staff at Barchester South Chowdene Home. Very caring and compassionate staff, who regularly go above and beyond with the care of my father."
I Rcarehome.co.uk rating: 4.5 out of 5
"My mum has been a resident at South Chowdene Care Home for the last two years and has significant care needs. In all that time I have always found the staff to be cheerful, patient and caring. Visitors are made welcome and I can go and see my mum whenever I want. It is a relief to know she is being properly cared for at all times."
Beverley Mcarehome.co.uk rating: 4.67 out of 5
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