Reviews for Snowdrop Place Care Home
carehome.co.uk Review Score for Snowdrop Place Care Home
52 reviews of the settings belonging to Barchester Healthcare Ltd

Snowdrop Place Care Home in Hampshire
CQC Overall Rating
Requires improvement
30 September 2023
See the reportWhat our families say

We are a community group and are very grateful to be given use of a beautiful lounge with complimentary refreshments. Delightful surroundings in such a positive welcoming home. Thank you 😊
Angelina Whitmarsh

Hello, my dearest auntie lives at Snowdrop since 3 years. I visited her sometimes but we, her family,live far away in Austria. I think she found a good place, very friendly staff and Gemma arranged Zoom calls,so we can see us and have a chat. They take good care of her and I am glad about IT.
Uschi Lukas

We delivered here, the staff were super friendly and helpful even gave us some cake and coffee. The sound in the cafe area from the happy residents was especially pleasing. A lovely clean and beautiful venue.
Michael Collins

Mum moved to Snowdrop in March this year. She has really settled in well. The accommodation is wonderful purpose built, light bright spotlessly clean and fully accessible. All the team are amazing from care team, office and reception staff all wanting the best for mum. Food is also very good... lots of choice and mum has put on half a stone since becoming a resident. As a family we couldn't be more pleased it's a pleasure to visit mum! To sit with her in one of the many sitting areas, garden or her private patio and the coffee and cake is always very welcome making it a very pleasurable visit for all whom visit mum. More seriously the care team have completely got on top on mums medication and for the first time in as long as I can remember mum is pain free. Mum's also had some other medical issues and it's been completely stress free from a family perspective as the care team communicate and manage these directly with the Dr surgery and with daily visits with the district nurse. Thank you to all the staff at Snowdrop Place for looking after mum/ nanny.
Clare Tilden

On behalf of Hsl we recently visited snowdrops to demonstrate our beautiful hand crafted chairs to the residents and staff. My first impressions were how welcoming everyone was and how beautiful it looked. Once inside there is a lovely cafe and the residents were all sitting around drinking coffee with cake and chatting. I met with Laura and she showed me around the home, It was like a 5 star hotel, the lovely dining rooms, the cinema room, the lounges they felt like a home away from home very stylish and welcoming. There was a beautiful hair salon and the rooms were exceptional. We met the residents and had a lovely time with them sitting in our chairs and sharing stories which everyone enjoyed. It was lovely to hear how happy the residents were and share the experience with such wonderful people. All the staff were lovely and couldn't have made me feel more welcome.
Thanks to Laura and the team for allowing us to share this experience.
Maria
Maria Tomkinson
3 July 2025
"My mother came for a 2 week respite stay. She has thoroughly enjoyed it and would be happy to come and stay again in the future. The whole experience for both her and myself has been very positive. The home is beautiful, spotless and very comfortable. It is like a hotel was my mother's review. All the staff are friendly and cheerful and always on hand to help. We could not fault our experience. Thank you."
M B
carehome.co.uk rating: 5.00 out of 5
28 March 2025
"Initially my mother in law was admitted for respite and rehabilitation following a period of extreme illness in hospital. However it has become apparent that she is much safer and happier staying in the beautiful caring environment of Snowdrop Place. When visiting you are always greeted with a warm happy face on reception, nothing is too much trouble. My mother in law has improved in leaps and bounds with the wonderful care provided. The food is excellent and she is encouraged to go to the dining room to eat. It is like a 5 star hotel, the decor is stunning. The staff are always warm and welcoming and are very attentive. I feel one of the greatest attributes (there are many) is the incredible activities offered, the residents are encouraged to participate, she has already had an outing to the local hotel for a drink and the promise of a trip to an Edwardian house and estate in the future which will bring her great joy as she was a volunteer there for many years. Any issues are addressed quickly."
Julie J
carehome.co.uk rating: 5.00 out of 5
11 March 2025
"The care, kindness, patience and consideration shown to my mother over the last three months has been amazing. She is treated with compassion and we are truly grateful the Snowdrop team demonstrate the very highest level of care each and every day. Thank you to every one of them."
Lesley P
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Excellent stay. Staff excellent. Been swimming twice. Food, top chef."
J B
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Absolutely excellent. The care is fantastic; it's such a friendly, caring community (family connections). My mother came for respite before her op, and she looks/feels 100% better. It's done her the world of good. If she needs 100% care, it will be here!"
Yvonne K
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"From the moment we entered Barchester Snowdrop Place Care Home, we felt the friendliness and warmth from the staff and home. We were welcomed with smiles and given all the care and attention we needed. Knowing my husband was being cared for in such a beautiful and caring home enabled me to recover from the much-needed rest I needed. During my husband's two-week stay, he was relaxed and enjoying the attention he was receiving. Thank you so much to all the staff at Snowdrops."
Melody H
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Both Mum and the family were overwhelmed by the care, thoughtfulness and planning which went into a recent trip organised by the activities team. A social media photo and a casual remark prompted them to organise a trip to make Mum's dream come true."
Lesley P
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Everyone has been very helpful with my mother-in-law. She was not very well and everyone rallied to help her."
T T
carehome.co.uk rating: 4.83 out of 5
18 February 2025
"My parents spent a week at Snowdrop Place and used it as a base for us to take them out for day trips to visit family and old haunts. The staff worked very hard to make my parents feel at home as quickly as possible and took on board their usual routines. They showed skill in helping my father with his transfers and were very patient. It was a very welcoming environment and my niece, sister and I felt comfortable staying late one evening to watch Sewing Bee with my Mum."
Liz W
carehome.co.uk rating: 4.17 out of 5
18 February 2025
"After a significant medical procedure, my Father enjoyed a brief period of respite at Snowdrop Place. Upon our first visit and tour, we were struck by the cleanliness and comfort of Snowdrop Place, resembling more of a luxurious 5-star hotel than a typical care home. The staff exhibited friendliness and professionalism in abundance. My Father's room had a lovely view of the garden, and he received excellent care and attention throughout his stay. During our visits, the inviting front reception provided a pleasant space to relax, with the added perk of self-serve coffee and the temptation of irresistibly delicious cake. Without hesitation, I would wholeheartedly recommend Snowdrop Place to others in search of a high-quality care home experience."
Deb G
carehome.co.uk rating: 4.08 out of 5
18 February 2025
"Mum has always loved dogs and I knew she enjoyed the regular visits from the PAT dog to the care home. Then recently I saw a photo of her with the dog and she is beaming. It means such a lot to know she has these moments of joy. As a family, we really appreciate all the carers and activity coordinators do to bring this joy into the lives of the residents."
Sarah C
carehome.co.uk rating: 4.58 out of 5
18 February 2025
"I cannot praise the staff or facilities at Snowdrop Place, near Hedge End in Hampshire, enough. They cared diligently for my elderly mother who arrived at Snowdrop at a very difficult time in her life. The staff at this care home were both compassionate and patient with my mother during her ten weeks of respite care, which enabled her to go back to her flat after fully recovering from a badly broken hip and a serious urinary infection."
Mark R
carehome.co.uk rating: 4.92 out of 5
18 February 2025
"My friend's mother didn't want to leave her home of 45 years; however, needed additional support prior to an operation. She immediately made some special friends. The staff are amazing; they made her feel special and very much loved. It's a beautiful, kind, caring environment which cannot be recommended more. Fabulous."
Caroline G
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Mum first came to Barchester Snowdrop Place Care Home for respite care in 2021 but after six weeks decided she wanted to stay. She has become more mobile and certainly enjoys listening to the entertainers/singers who come to the care home. The staff employed to organise activities work hard to encourage all residents to join in. Mum's favourite has to be the weekly bingo session (as long as she wins). The recent summer BBQ was a big success and as usual, the food provided from the kitchens was delicious. Visitors are made welcome and there are always coffee and biscuits available. To top it all, Mum was taken along with others to the cricket ground to watch a match in August. This was a pastime that she frequently enjoyed over the years."
L W
carehome.co.uk rating: 4.08 out of 5
18 February 2025
"Very friendly staff, welcoming and supportive. Accommodation is excellent, facilities and decor beautiful, clean and immaculate."
L T
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"This is a great care home. Great premises and gardens but most importantly, great staff. The care given to my father was second to none. Very clean and super facilities and rooms too. The food provided and dining experience in the lovely dining room was perfect - my father had two weeks at Barchester Snowdrop Place Care Home whilst I was on holiday and he loved it. I now have peace of mind of him going there during my next year's family holiday too."
K H
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Me and my family would like to thank Barchester Snowdrop Place Care Home for their kindness and professionalism with looking after my dad during his time with you. He enjoyed the activities especially the cricket match and the cinema. He was always talking about the food. The staff, all of them, were kind and considerate making him comfortable, sadly he passed away during his stay. The staff helped him and the family though this difficult time, thank you all."
S H
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Mum moved into Barchester Snowdrop Place Care Home at the end of September and I have been overwhelmed by both the home and staff. The carers are unbelievable and nothing phases them or is too much trouble. The room standard is fantastic and the food faultless. I would definitely recommend Snowdrop Place and feel that mum is with family even when I am not there."
Catherine M
carehome.co.uk rating: 4.17 out of 5
18 February 2025
"My mum and family love the home, it is more like a posh hotel. My mum has put on weight because of the excellent food and so are we because of the gorgeous cakes, we are always made to feel welcome by the lovely, friendly staff. Mum is encouraged to join in with activities which she does enjoy, I would give Barchester Snowdrop Place Care Home ten out of ten."
Mchael N
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Our mum had two weeks respite care at Barchester Snowdrop Place Care Home following a spell in hospital. All the staff were so friendly and caring and she made great progress, both physically and mentally, and was able to return home to live independently with the support of carers. She really enjoyed socialising with the other residents and attending all the excellent activities that were on offer. We were made very welcome every time we visited and nothing was ever too much trouble."
Sue B
carehome.co.uk rating: 4.92 out of 5
18 February 2025
"I am very happy with the overall care my mum has received at Barchester Snowdrop Place Care Home. The carers are very kind and helpful. The management is very proactive, arranging numerous events, particularly this Christmas. They are always willing to listen to any comments and we have a good relationship with them. Since Mum moved into Snowdrop, she seems happier and her health needs are catered for. She is well dressed, well fed, clean and loves having her hair done and regular bubble baths. An area for improvement is better telephone access for family. Family have tried to contact Mum on numerous occasions without success. Mum thrives on hearing from her family."
C P
carehome.co.uk rating: 4.58 out of 5
18 February 2025
"Barchester Snowdrop Place Care Home is a welcoming, friendly home, the staff are kind and caring and always ready to help. The rooms are warm and clean. All the residents seem very happy and content to live there."
Carolyn T
carehome.co.uk rating: 4.58 out of 5
18 February 2025
"My Mother stayed at Snowdrop Place for just over a month for respite. The initial welcome was warm and caring. On the whole, Mother seemed happy in the environment. Family were impressed when they visited. Mother appeared to be well looked after and the care team seemed well-trained and very approachable. The negative for me was the emphasis on finance. It's a shame as towards the end of Mum's stay, it felt more like the caring side was overshadowed by the money. I fully appreciate it is a business, but this felt more like an enterprise! As an outsider looking in, who visited a few times but at different times of the day, the upstairs seems a huge waste of space. Several smaller, more intimate lounge areas which you could use when visiting would make more sense to me."
J H
carehome.co.uk rating: 4.42 out of 5
18 February 2025
"My mother moved to Barchester Snowdrop Place Care Home in February 2024 and loved her new home and all her 'helpers'. As the year progressed, she became unwell and needed more support. As relatives, we never needed to worry, she was looked after in every way possible to make sure that her quality of life, dignity and care were never in question. Mum passed away at Snowdrop and the staff were just incredible and we truly don't know how we would have got through it without them."
Robert O
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"I stayed at Snowdrop Place for 2 weeks of respite care. My initial impressions were that the home was offering a five-star facility including a five-star menu to match. However, the food offered at mealtimes sometimes failed to match this. Although I was able to choose my room I was not informed that scaffolding was to be erected outside. I was not able to use the sink properly due to a faulty sink plug, not rectified during my stay. The staff who cared for me were very kind, caring and helpful but working under extreme pressure."
M W
carehome.co.uk rating: 3.42 out of 5
18 February 2025
"Mum has settled in very quickly and looks extremely relaxed already. The best surprise is that she is walking around and interacting with the other residents and staff. Mum has given us her stash of biscuits and snacks to take away as the food is so good and filling she does not need these to fill her up anymore."
Paul C
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"The idea of placing my mother into a care home was a particularly difficult one for us all. My Mum had a particular view of care homes and these fears were heightened by the circumstances surrounding the current pandemic. The Home Services Advisor was incredibly supportive of our family and was able to allay our fears. The 'fantastic' support of the carers and staff has meant my mother, who was quite frail, has been afforded a new lease of life. The change in her over such a short time is heartwarming. The environment is wonderful, the support and care shown by the whole staff there is inspirational and I have no qualms in recommending Snowdrop Place and its staff."
Chris B
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Mum has had an amazing time. She was a little unsettled the first day or two, but after that she was fine. The staff were very helpful and reassuring in any worries that she had. This was the first time mum had stayed in care so we were extremely pleased with how mum was looked after."
Christine G
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Mum moved into Snowdrop Place a month ago and has been given 5-star treatment. She has a lovely room on the first floor overlooking the beautiful garden and gets constant care and attention from all the staff. She is out of self-isolation and able to enjoy different areas of the home which has a community and luxury feel. She is clearly enjoying mixing with other residents and enjoys the cafe area downstairs and the hairdressing salon. There are regular activities such as themed bingo, breathing exercises, bottle decorating and board games and last weekend the residents had Pimms and Strawberries and cream for Wimbledon. The staff are amazing. It’s fantastic. I can’t recommend it enough based on our experience so far. Thank you very much Snowdrop Place."
Alison B
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"I can’t review Snowdrop highly enough. Making the decision to place a loved one in a care home is always difficult, but the staff at Snowdrop put our minds at ease immediately with their professionalism and empathy. I really believe my Nana is in the best care - the staff are exceptional (they truly care) and the facilities are amazing. I love going to visit my Nana as there is a real community feel at Snowdrop, everyone is so friendly and the home itself is beautiful. My Nana has a lovely room, raves about the food and is always up to different fun and stimulating activities. Nothing is ever too much for the staff at Snowdrop and I can’t thank them enough for everything they do."
Bethany R
carehome.co.uk rating: 4.58 out of 5
18 February 2025
"It was a very difficult and heartbreaking decision for all of us to put Mum into a home, especially as she really didn't want to go. Both Mum and I had perceived ideas about care homes, so it was an extremely difficult time. However, due to the exceptional care from an amazing team at Snowdrop, Mum's quality of life, mobility and wellbeing has improved so much. Her transformation is incredible, and I have my happy, funny beautiful Mum back. She has her hair done, nails and feet are done, enjoys great food and beautiful surroundings, but most of all, some amazing staff with the biggest hearts with her every step of the way."
Andrea A
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"A relatively stubborn but also anxious grandad was put quickly at ease through the skill and kindness of all the staff at the care home. Nothing had been too much trouble and they have quickly got to understand his routines and quirks so that they can help him feel relaxed and happy. I found them extremely helpful as we searched for a suitable care home to be able to answer all our questions comprehensively and clearly."
Steve S
carehome.co.uk rating: 4.83 out of 5
18 February 2025
"It had become obvious that I could no longer leave my husband at home alone when I go away and needed somewhere for respite care. Snowdrop Care Home was chosen and it was an excellent choice. He wasn't keen on the idea and was quite anxious but as soon as we arrived and he saw his room he was fine. The staff are lovely, nothing is too much trouble, we were made welcome with tea and cake. His medication which at home he tends to forget was given to him regularly night and day. The staff went out of their way to order more of his medication when it ran low. I have booked him in again for respite next month and he will be able to have the same room which is quite important for Parkinson's sufferers. I highly recommend Snowdrop Care Home."
Helen M
carehome.co.uk rating: 4.58 out of 5
18 February 2025
"My husband has Alzheimer's and my sons decided that I needed a break. I was worried at first and I wondered how he would react without me. He follows me about constantly and feels reassured when he knows I am there. He arrived unaware that he would be staying there without me (he doesn't remember when he is told things) so I just had to hope that he would settle once I had gone. He was looked after from the very start and I was able to leave feeling relieved although a little apprehensive. I needn't have worried, he was well cared for throughout his stay, he was happy and content and seemed to relish the opportunity to talk to other people. I wouldn't hesitate in recommending Snowdrop Place as a safe and caring place to leave a loved one."
Anne M
carehome.co.uk rating: 4.83 out of 5
18 February 2025
"My mum-in-law stayed at Snowdrop Place for about a month after a hospital stay until she was able to return home. The care she received was outstanding. All staff were friendly, caring and attentive; my mum in law has dementia and they were excellent at noticing her distress and agitation and helping to reassure her when needed. They were also helpful in liaising with my mum-in-laws care team at home so that the transition back home was easy. In addition, the home itself is beautifully decorated, the rooms are lovely, spacious and nicely furnished and the food looks amazing. My mum-in-law had a very comfortable stay I would highly recommend Snowdrop Place."
Sally B
carehome.co.uk rating: 4.83 out of 5
18 February 2025
"My Mother spent one week at Snowdrop for respite while my husband and I were on holiday. She had a very good time at the Care Home. The care she had was extremely good. It is like being in a first-class hotel. The staff were always very kind, helpful and attentive. Mum went in fearing care homes but is seriously considering moving to Snowdrop in the New Year. It is absolutely beautiful and the sort of place you could live very happily. My mother was also very impressed with the food."
Susan C
carehome.co.uk rating: 4.75 out of 5
18 February 2025
"After my dad had a fall and was hospitalised for a few months, the decision was made to put dad into a care home. We looked at a few homes in the area but once we found Snowdrop we knew it was the one. Snowdrop is always clean and the staff are cheerful and helpful, not only to residents but relatives as well. The staff have improved dads physical and mental health we can relax at home knowing dad is in very good hands. Communication whether by phone or email is great and staff are quick to advise and help."
L C
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"Mum came to live here after numerous falls at home. It's been a huge relief to the family to see mum getting the care and support she needs 24hours a day. The level and quality of the services she receives are excellent. We have no complaints and mum enjoys all her meals here. Her laundry is always promptly returned very neatly pressed and put away. Her carers have been lovely. Expensive, but we all have peace of mind."
C K
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"We would like to thank all of the wonderful staff at Barchester Snowdrop Place Care Home for being so kind, caring, thoughtful and welcoming to our special Mum who has been with you since the opening at the end of April 2021. The rooms are beautifully furnished, comfortable and above all feel ‘like home’. The facilities are also excellent including the elegant dining room and communal lounges. Mum’s first month with you has been very happy and she has made new friends already. Thank you all so much for treating her with such respect and care. We would highly recommend Snowdrop Place for your loved ones."
Jane W
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"First experience of life in a care home was positive. At all times I felt safe. The staff were welcoming and friendly. Nothing was too much trouble and although at times they seemed short staffed this did not alter the service provided. The food was varied, imaginative and well presented. My room was comfortable and spotlessly clean, no one entered without knocking the door. Activities have encouraged me to resume knitting and learning to crochet. You get what you pay for and award is five stars."
B K
carehome.co.uk rating: 4.33 out of 5
18 February 2025
"I have been pleased with the standard of care received by my mum since she's been a resident. Sure there were a few teething problems to be expected. Mum is content there and I have comfort in knowing shes warm, fed and looked after The staff are all very friendly when I go in and often stop for a little chat."
Valerie O
carehome.co.uk rating: 4.83 out of 5
18 February 2025
"My family and my father had a bad experience regarding previous time spent in another care home so we were all hesitant when having to explore options for my father whilst my mother had an operation. However, we need not have worried from the moment I visited this wonderful care home until the moment we left we, as a family, were treated with the utmost care and respect. We could rest knowing that our father was well cared for and that time was spent with him to ensure that all of his needs were met both physically and emotionally. The staff are all amazing and we could see how they cared and are passionate in their work. The manager met with my mother and me prior to dad coming in and recommend us sending some photos so that they could make a book to help support the transition from home to the setting. We did this and the impact that this had was amazing. We would not hesitate to recommend it and will be back for further support."
R C
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"From the moment I first entered Snowdrop Place, I was treated with respect, kindness and consideration. The food was always fresh, well-cooked, tasty and well-presented, one small comment would be not enough green veg broccoli, cabbage etc. I was happy and felt safe for the seven weeks I resided there. I have the greatest respect for all the staff and the work they do."
C L
carehome.co.uk rating: 4.08 out of 5
18 February 2025
"The staff genuinely care about the residents. The quality of care is excellent and the facilities are just what my mother needs. Thank You all for your high levels of professionalism and dedication to the residents."
G M
carehome.co.uk rating: 5.00 out of 5
18 February 2025
"All the staff at Barchester Snowdrops Place Care Home are always very helpful, cheerful and caring. Nothing is ever too much trouble for them and always a smile on their faces. Barchester Snowdrop is beautifully furnished and very clean."
Heather D
carehome.co.uk rating: 4.42 out of 5
Useful guides and information

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Care & Facilities
Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.
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Food & Nutrition
We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.
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Pavilion Road, Hedge End, Southampton, SO30 2ZS
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Frequently Asked Questions
Snowdrop Place Care Home offers Residential care, Dementia care, Respite / Short stay.