What our families say: Shelburne Lodge Care Home
01 August 2018View the report
"I recently visited my great aunt who is living here. A recent change in management has created an entirely positive change in atmosphere. The new manager is a breath of fresh air and her care and compassion is clear. While visiting I witnessed a meal being served and I must say the quality of the food looked far beyond what I’m served at home. The staff were attentive to the needs of my great aunt and I noticed all residents being treated with the same respect and dignity. The lounge area was bright, clean and welcoming. I didn’t expect to feel as comfortable at the idea of having a relative in a care home however after seeing the quality of living provided I will not only be visiting more often but will consider this home for my parents as they grow older. Thank you to both the manager and the staff for providing such a positive first visit to my great aunt and being so kind and welcoming in their work."
Matt Jcarehome.co.uk rating: 5 out of 5
"All staff and management are very caring and approachable, and the kindly and professional attention to my mum's needs is excellent. I am reassured that she is in a safe and comfortable environment. Communication of any issues, such as further healthcare needs that come up, is always very good."
I Fcarehome.co.uk rating: 5 out of 5
"I have always been happy with the care my mother-in-law has received here. She is always happy and extremely well cared for. All the staff are friendly and helpful and easy to talk to."
O Fcarehome.co.uk rating: 4 out of 5
"Such a caring home, wonderful care to our grandma."
Nicki Ccarehome.co.uk rating: 4.83 out of 5
""Lockdown" has restricted visiting but now bedside visits are allowed, I am very impressed by the arrangements made. The staff are wonderful at making me feel welcome and I am very happy with the way my wife has and is being cared for. I have every confidence in the management and staff."
Alan Jcarehome.co.uk rating: 5 out of 5
"My first impression was 'Oh no, here we go again'. But I was completely wrong. Everything was excellent as I said."
Geoffrey Acarehome.co.uk rating: 5 out of 5
"Very helpful staff."
Gillian Scarehome.co.uk rating: 5 out of 5
"All the staff is kind, helpful, and courteous."
Terry Scarehome.co.uk rating: 5 out of 5
"Dad has been in the home for just under a year, and the care he has received has been exceptional. All members of staff have been courteous and extremely supportive to all family."
Jo Hcarehome.co.uk rating: 5 out of 5
"The garden visits here have been fantastic. Being able to still visit our father in these trying times has been a Godsend for us."
Christina Gcarehome.co.uk rating: 4.67 out of 5
"Always very friendly, comfortable surroundings. Always warm in the room, also very clean. The staff is very friendly."
Gillian Pcarehome.co.uk rating: 5 out of 5
"The staff was very helpful and caring."
Michelle Ocarehome.co.uk rating: 3.92 out of 5
"My Dad became a resident in 2016 after a long hospital stay and unable to return to his home because of the difficulties he faced with his health. Shelburne Lodge looked after our Dad so well we couldn't have asked for anything more. He enjoyed the activities and the entertainment, we used to come and visit and he'd tell us all about it. His room was kept immaculate. He was always clean and tidy and comfortable. The food always looked good and if he didn't fancy the meal the staff would try and find him something that he did want. We really can't praise the staff enough. We sadly lost our Dad in February, we miss visiting him dreadfully. But we can honestly say we know our Dad's last few years he had new friends around him and was well looked after."
Kevin Pcarehome.co.uk rating: 5 out of 5
"My mother looks very well so you must be doing a good job."
Josephine Pcarehome.co.uk rating: 4.83 out of 5
"My mother has been at Shelburne for just over three years and enjoyed every day. The staff were amazing, always having smiles on their faces and time to talk. Would highly recommend Shelburne. Very clean and well decorated."
C Gcarehome.co.uk rating: 4.92 out of 5
"Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum care. Pleasant furnishings and garden. Would highly recommend the establishment."
D Scarehome.co.uk rating: 4.55 out of 5
"Food bland and uninteresting to taste."
H Wcarehome.co.uk rating: 4 out of 5
"Premises - excellent. Staff - excellent. Cannot fault either! My aunty is well cared for and much happier than when she first arrived."
J Hcarehome.co.uk rating: 4.42 out of 5
"Our sister spent three happy years before her death on 3rd November 2019. All the staff, from management, carers, cooks and cleaning staff looked after her very well. A big thank you to them all."
Alexander Jcarehome.co.uk rating: 5 out of 5
"My Aunty has spent three years in this home and if she would have taken part in all the activities it would have been lovely. I did manage to get her down a few times. The care my Aunty got was excellent and she was not that easy. The staff understood her difficult ways and sometimes she got cross because they did not come when she bussed. We told her she was not the only one in here. The last two weeks of the end of life care from all the staff was amazing. Thank you so much."
S Hcarehome.co.uk rating: 5 out of 5
"My husband is bedbound, he is seldom awake except at mealtimes and when his carers wash him etc. He cannot move himself at all but relies on the very kind, efficient, cheerful carers who take care of him."
E L carehome.co.uk rating: 4.7 out of 5
"My friend needed a nursing home urgently for respite, not coping at home after a fall. Phoned Friday at 2.30pm, visited at 3pm and friend was assessed at home that afternoon. Was collected by staff Monday lunchtime. Incredible service. All staff are so caring and had my friend's best interests at heart. Settled in very quickly after 2 days, asked to stay permanently. Very impressed with care and attention she has received. She is very happy here."
A Bcarehome.co.uk rating: 5 out of 5
"Visiting from overseas I was nervous as to what to expect for my first visit to Shelburne. I shouldn't have worried. From the moment I walked in, I was greeted by friendly staff who clearly care for the residents. Their compassion is reflected in a happy group of residents. I can now leave knowing that my mother is in excellent hands, which is very reassuring. Thank you."
Brian Dcarehome.co.uk rating: 4.91 out of 5
"Care is excellent, food is good and it is very good all round."
A Pcarehome.co.uk rating: 4 out of 5
"My mother was admitted at short notice less than 24 hours after her husband died and the reception was exceptional. She was welcomed with compassion and understanding. Almost immediately, we noticed an improvement in her general behaviour. She became responsive and more alert. She has eaten well and put on weight. We would recommend a Barchester home to others without hesitation and would like to thank the staff and management for what they have done for mum."
David Ccarehome.co.uk rating: 5 out of 5
"The reception is very good to visitors. Home kept in a clean and tidy appearance at all times. Very easy going (access available at all times)."
Jean Ccarehome.co.uk rating: 4.42 out of 5
"I have found coming to Shelburne Lodge a pleasure. The reception is always friendly and welcoming. The staff have always been helpful and cooperative. The atmosphere in the home is calm and supportive to residents and visitors. My relative is bedbound and is unable to take advantage of the whole range of facilities and activities but what is provided seem to be welcomed by residents who can enjoy the provision."
Christopher Jcarehome.co.uk rating: 4.27 out of 5
"My neighbour went into Shelbourne Lodge originally as a respite resident but things took a turn for the worse and it was apparent that she would not be returning home. The staff were absolutely fantastic. They took great care of my friend with tenderness and respect. They were also very kind and in the early days, allowed her to have her meetings in the home with her "Sparkles" group."
K Hcarehome.co.uk rating: 5 out of 5
"All staff very helpful and caring and nothing seems to be a problem."
Melvin Kcarehome.co.uk rating: 5 out of 5
"When walking up to the front entrance, I could see how well maintained the grounds and pathways were. I was greeted upon entering the main doors and made to feel very welcome with an offer of tea/coffee and some cake. Everywhere I looked was clean and well kept. I was shown all around and even saw some empty rooms. They have a wonderful menu and a lovely garden with plenty of wildlife to see. Everyone said good afternoon when I passed them, it is such a lovely, peaceful place, a real home from home."
T Wcarehome.co.uk rating: 5 out of 5
"- Facilities are well equipped, clean and tidy. - Staff are all very friendly and competent."
Phillip Pcarehome.co.uk rating: 4.91 out of 5
"Great care home, no unpleasant smells, staff are great, food reasonable."
Robert Ecarehome.co.uk rating: 4.42 out of 5
"Very welcoming, homely, comfortable and caring, making the stay and visiting very easy."
J Ccarehome.co.uk rating: 5 out of 5
"I find this home a very happy home to come to and my wife seems to have settled in well and seems very content and I really appreciate the care that is given to her."
Christopher Lcarehome.co.uk rating: 4.83 out of 5
"Never been anywhere else to compare it with but essentially, I have no complaints. Staff all very very pleasant."
Marian Gcarehome.co.uk rating: 4.83 out of 5
"Dedicated caring staff. Excellent food and variety. Entertainment most afternoons."
Terry Scarehome.co.uk rating: 5 out of 5
"Mum has been in Shelburne Lodge for a year now. I am delighted to see how settled and happy she is. I am also very pleased with the wonderful care she receives from the team, providing Mum with a happy and supportive environment."
Bill Dcarehome.co.uk rating: 4.58 out of 5
"When my husband was due to move from hospital, I was so worried as I'd visited many places not too good. Shelburne Lodge was a joy to me. So friendly, so caring and his room is so cosy with his own bathroom. My husband is very happy there, loves the food and the residents love him. Such a help to me at this sad and worrying time."
Betty Ccarehome.co.uk rating: 5 out of 5
"What started as a journey of fear has turned into a time of thanksgiving and deep gratitude for the wonderful gift to a very sick man and his wife. Peace and kindness from every person working at Shelburne Lodge Care Home."
Judith Pcarehome.co.uk rating: 5 out of 5
"My husband spent the last week of his life receiving 24 hour nursing care at Shelburne Lodge. All staff were very caring, but two team members deserve a particular mention: the deputy manager was wonderful - going well above and beyond. She was so compassionate and caring and treated my husband with the utmost dignity and respect. Nothing was ever too much trouble. She cared for our family as well as my husband and we will always remember her kindness. In addition, the maintenance manager was great. He was called upon several times to facilitate a change of room and adjustments to my husband’s bed. We found him to be friendly, efficient and very supportive. I would not hesitate to recommend Shelburne Lodge."
Merryn Kcarehome.co.uk rating: 3.75 out of 5
"The care given to my wife was in everyday words excellent. I feel that her last days were as comfortable a stay as the home could make it. I could not wish for better myself."
Frank Ccarehome.co.uk rating: 4.58 out of 5
"Overall I find the home to be very well run by the management and staff. The carers are all very nice and I can speak to them with any issues I have, and things are normally sorted out fairly quickly."
T Lcarehome.co.uk rating: 4.42 out of 5
"Couldn't wish for better care. Dedicated staff. Food still a problem."
Dorothy Acarehome.co.uk rating: 4.83 out of 5
"I have both nan's in 2 different care homes. This one is in a different league. My nan is very happy here and we are so pleased that we can see her care is 100%. The range of activities is amazing, keeping her busy and entertained. The choice of meals feels like she is at a hotel. Would recommend this care home to anybody."
Kerina Ncarehome.co.uk rating: 5 out of 5
"My father was admitted 11 months ago. We chose the Shelbourne Lodge following my mother-in-law's 18 month period here of which we were very satisfied and during which she was extremely happy. My father is well cared for and looked after. Although bedridden, he is very content and we, the family feel he is safe and well looked after."
David Pcarehome.co.uk rating: 4.83 out of 5
"My mother was cared for at Shelburne after she was admitted into hospital with depression and malnutrition after the death of my father. I cannot fault the care she received at Shelburne which was compassionate and caring. She was treated with the utmost dignity at all times. We are grateful for the care she received."
L Scarehome.co.uk rating: 4.92 out of 5
"Great staff, lovely garden and the food looks good."
Carl Dcarehome.co.uk rating: 5 out of 5
"Our 92-year-old relative can be demanding at times and needs much attention. We found that the staff of the home are always very friendly, patient and caring at all times."
Sheila Jcarehome.co.uk rating: 5 out of 5
"On a visit, my daughter remarked 'it's like a hotel and she would love to end up here'. My resident mother, widowed since 1985, is the happiest I have ever seen her. The company of others has raised her spirits enormously. I can't recommend Shelburne Lodge enough."
Robert Dcarehome.co.uk rating: 5 out of 5
"I have not found a sad person working here, all staff say hello and it is kept very clean and tidy. I have not eaten here but it looks good, always drink and cakes for guests. All rooms look like they have a view onto gardens. If I was taken ill, I would like to be there."
David Scarehome.co.uk rating: 4.42 out of 5
"My mother in law moved to the home in December 2017. The service she received when she arrived was lovely. The staff are friendly and go out of there way to help you if you are not sure about something. The manager helped us very much in the run up to her moving in. Showing us the home and her room which was very clean and decorated beautifully. Mother in law can be very stubborn at times but the staff are very understanding. Well done all."
Lynda Bcarehome.co.uk rating: 5 out of 5
"My mother has not looked this well cared for in ages, very clean and even nail varnish on. At home, she had a carer visiting but not much time spent so very basic."
Hazel Mary Bcarehome.co.uk rating: 4.92 out of 5
"Us as a family have been very impressed with the care that our family member has received since moving in. All members of staff are friendly and approachable. Nothing has every been any trouble for them regarding care or advice/support for us or our family member. Thank you all very much. Keep up the good work."
Deborah Bcarehome.co.uk rating: 5 out of 5
"Generally good care, my one main criticism is people being left in bed when they want to get out, one excuse being the battery on the hoist is dead. This is unacceptable if it was needed in an emergency i.e. A fire."
S Dcarehome.co.uk rating: 3.75 out of 5
"My father has only been a resident for 4 weeks but so far his experience has been very good."
David Pcarehome.co.uk rating: 4.64 out of 5
"Very good, nice staff. Place very clean, very welcoming to all. Would tell friends and family about this home."
Roslyn Pcarehome.co.uk rating: 4.5 out of 5
"On the whole we are pleased and satisfied with the care our mum receives. Sometimes she is left in bed until mid-morning before getting washed. However, we appreciate there are many residents and emergencies can crop up."
P Dcarehome.co.uk rating: 4.42 out of 5
"Found it very difficult to understand some of the staff's accents. (I do wear a hearing aid.) Sometimes I did have to wait a while after pressing the call button."
Alfred Tcarehome.co.uk rating: 3.33 out of 5
"We have been very fortunate to have been able to get Mum into Shelburne Lodge. The staff are very pleasant and welcoming. Mum has received wonderful care and personal attention. Food is excellent and nothing is too much trouble."
A Pcarehome.co.uk rating: 5 out of 5
"All staff, nurses, etc in the day are most caring and helpful to my husband who is unable to get out of bed and do anything for himself. They are always there to help him and for our family. There have been just a couple of times when night staff have not been found and he did ask them to be more gentle with him, but I cannot fault the day staff at all."
Margaret Gcarehome.co.uk rating: 4.55 out of 5
"I like it because it's friendly and I get on with everybody - I'm making good friends with residents and staff. The food is good and varied and you can always have something else if you don't want what's on the menu. The care I get is very good - my wife was in another home in Wycombe and it was awful, but Shelburn Lodge is very good and I am very happy to call it my home now."
D Pcarehome.co.uk rating: 4.45 out of 5
"Everything is good and I am happy about the care my husband receives. It is very welcoming and all staff are nice. I can't fault anything."
Jean Hcarehome.co.uk rating: 4.67 out of 5
"Overall very good service provided."
Craig Dcarehome.co.uk rating: 3.92 out of 5
"Lovely place to go into. Nice rooms. Very clean. Food very good. Had an afternoon with singers coming in. Cakes and coffee very good indeed. Overall very pleased with this place."
V Ccarehome.co.uk rating: 4.1 out of 5
"My mother has only been at Shelburne Lodge for a couple of months - she is now more settled and has made a good friend. My experience is that most of the staff seem very friendly and caring. The food seems of good quality and there seems to be a good standard of cleanliness. There also are some good activities which she joins in with."
Tina Ccarehome.co.uk rating: 4 out of 5
"Mum enjoys the company of other residents and the entertainment. All staff are excellent and make a fuss of mum. All our family feel very welcome when visiting."
Barry Gcarehome.co.uk rating: 4.08 out of 5
"Mum has been here for a couple of months and I have found everything to be great so far. Clean, tidy and helpful staff. The only concern is that the front door never seems to be locked so anyone can walk in."
Lisa Bcarehome.co.uk rating: 3.8 out of 5
"My father is a resident here, and we as a family are thrilled with the level of care and support that he is receiving. He is cared for with dignity and respect and nothing is too much trouble for the staff. The rooms are homely and the food is excellent. Overall I wouldn't want my father to be anywhere else during the last few weeks/months."
Joy Lcarehome.co.uk rating: 4.75 out of 5
"My Mum is very happy there and well looked after."
Anne Tcarehome.co.uk rating: 4.92 out of 5
"Mum is very happy, enjoys the activities and the home's cat and Manger's dogs."
Mrs Fcarehome.co.uk rating: 4.5 out of 5
"No complaints at all. Staff are very pleasant and happy and helpful. I would be very happy to live here myself!"
JoGcarehome.co.uk rating: 4.92 out of 5
"My husband has been here for seven years and nine months. He is very well cared for, carers take great care with him and pay him plenty of attention. He is well fed and enjoying all meals."
Natalie Tcarehome.co.uk rating: 4.08 out of 5
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