Reviews for Shelburne Lodge Care Home

The home is beautifully decorated and the staff are very welcoming and attentive. The food is amazing, with a wide choice. Alex the Head Chef always prepares fabulous food which is well presented and is keen to make sure that it was enjoyable. The residents are always smiling and are usually found in the cafe enjoying the atmosphere. A lovely home and I always look forward to visiting.

I have visited Shelburne Lodge Care Home on numerous occasions and I have to say every time I have been very impressed. They have an amazing team, very supportive and good leaders that are always ready to help. They genuinely care about each resident’s well-being, creating a warm and welcoming atmosphere.
The home it's clean and looks lovely.
The food is another highlight. The meals are nutritious, delicious, and varied. The dining experience feels homely, with residents looking forward to mealtimes. The kitchen team goes the extra mile to ensure everyone is happy with their meals, and the presentation is always top-notch.

My mother lived in Shelburne Lodge for four and a half weeks. In the whole time she was there, she was cared for with kindness, dignity, professionalism and respect. The staff are friendly and with an upbeat and positive attitude right from the cleaner to the manager, they are all so kind and were so lovely to mum. Cleanliness is good as is the food and the activities bring joy and fun to the residents. In the final days of Mum’s life the staff not only took wonderful care of mum, they also cared for me and my sister as we stayed overnight to be with her. They were kind and caring and have left us with good memories of the end of her life. Thank you all at Shelburne Lodge I thoroughly recommend your care home to anyone needing your brilliant service.

"My family and I cannot speak highly enough of **Shelburne Lodge Nursing Home**. From the moment we first visited, it was clear that this facility prioritizes dignity, comfort, and personalized care for its residents. The carers, nurses, management team go above and beyond to ensure residents feel valued and safe. They take time to learn individual preferences and treat everyone like family. The home is impeccably maintained, with bright common areas, cozy rooms, and beautiful outdoor spaces. The activity coordinator work tirelessly to keep residents mentally and physically stimulated. From arts and crafts to music therapy and gardening, there's always something happening. The staff keeps families informed about residents' well-being through regular updates. A special shout-out to one of the Nurses, one of the Care Practitioners, whose dedication and kindness made a world of difference for my mum. They consistently went the extra mile to ensure she felt comfortable and engaged."

Sarah W
carehome.co.uk rating: 5.00 out of 5

"The staff are friendly and caring in such an underrated job. They deserve to be recognised for the challenging and hard work that they do. Helen the activities co-ordinater is an absolute asset providing entertainment, fun and genuine care for the residents well being."

Anne J
carehome.co.uk rating: 4.67 out of 5

"OUTSTANDING CARE AND EXCEPTIONAL STAFF. I cannot praise the Shelburne Lodge enough for the outstanding care they provide. From the moment my mum was placed, the warmth compassion and professionalism of the entire team have been evident. The staff truly go above and beyond, treated my mum as if she was their own family. The carers and nursing staff both day and night shifts were always attentive, kind and ensured my mums comfort at all times. The Housekeeping team maintain a spotless and welcoming environment. The Head Chef always prepared delicious high quality meals for the residents. The activities offered were engaging and of a very high standard, keeping the residents entertained and stimulated. Management was always available and supportive. Myself and my entire family were all extremely grateful and highly recommend The Shelburne Lodge to anyone seeking a compassionate and professional environment for their loved ones."

Marina Y
carehome.co.uk rating: 5.00 out of 5

"I cannot thank Shelburne enough for the incredible compassion and care they provided for my grandmother in her final weeks. From the moment she arrived, the staff treated her with the utmost dignity, kindness, and respect, making sure she was comfortable and well cared for at all times. The team went above and beyond-not only attending to her medical needs but also offering emotional support, companionship, and warmth that meant the world to both her and our family. They kept us informed, reassured us when we needed it, and created a truly loving environment that made an incredibly difficult time a little easier. We will forever be grateful for the kindness and professionalism of everyone at Shelburne. They are not just caregivers; they are angels who provided my grandmother with dignity, comfort, and love in her final days. My grandmother's angels. I highly recommend them to anyone looking for a place where their loved one will be treated like family."

E Y
carehome.co.uk rating: 5.00 out of 5

"Very clean, nice surroundings Lovely kind, warm welcome"

Sandra B
carehome.co.uk rating: 5.00 out of 5

"Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!"

Helen P
carehome.co.uk rating: 4.92 out of 5

"The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time."

J V
carehome.co.uk rating: 5.00 out of 5

"Dad has been in the home for just under a year, and the care he has received has been exceptional. All members of staff have been courteous and extremely supportive to all family."

Jo H
carehome.co.uk rating: 5.00 out of 5

"The garden visits here have been fantastic. Being able to still visit our father in these trying times has been a Godsend for us."

Christina G
carehome.co.uk rating: 4.67 out of 5

"Always very friendly, comfortable surroundings. Always warm in the room, also very clean. The staff is very friendly."

Gillian P
carehome.co.uk rating: 5.00 out of 5

"The staff was very helpful and caring."

Michelle O
carehome.co.uk rating: 3.92 out of 5

"All the staff is kind, helpful, and courteous."

Terry S
carehome.co.uk rating: 5.00 out of 5

"Very helpful staff."

Gillian S
carehome.co.uk rating: 5.00 out of 5

"My first impression was 'Oh no, here we go again'. But I was completely wrong. Everything was excellent as I said."

Geoffrey A
carehome.co.uk rating: 5.00 out of 5

""Lockdown" has restricted visiting but now bedside visits are allowed, I am very impressed by the arrangements made. The staff are wonderful at making me feel welcome and I am very happy with the way my wife has and is being cared for. I have every confidence in the management and staff."

Alan J
carehome.co.uk rating: 5.00 out of 5

"Such a caring home, wonderful care to our grandma."

Nicki C
carehome.co.uk rating: 4.83 out of 5

"I have always been happy with the care my mother-in-law has received here. She is always happy and extremely well cared for. All the staff are friendly and helpful and easy to talk to."

O F
carehome.co.uk rating: 4.00 out of 5

"I recently visited my great aunt who is living here. A recent change in management has created an entirely positive change in atmosphere. The new manager is a breath of fresh air and her care and compassion is clear. While visiting I witnessed a meal being served and I must say the quality of the food looked far beyond what I’m served at home. The staff were attentive to the needs of my great aunt and I noticed all residents being treated with the same respect and dignity. The lounge area was bright, clean and welcoming. I didn’t expect to feel as comfortable at the idea of having a relative in a care home however after seeing the quality of living provided I will not only be visiting more often but will consider this home for my parents as they grow older. Thank you to both the manager and the staff for providing such a positive first visit to my great aunt and being so kind and welcoming in their work."

Matt J
carehome.co.uk rating: 5.00 out of 5

"All staff and management are very caring and approachable, and the kindly and professional attention to my mum's needs is excellent. I am reassured that she is in a safe and comfortable environment. Communication of any issues, such as further healthcare needs that come up, is always very good."

I F
carehome.co.uk rating: 5.00 out of 5

"Kindness, compassion, and real caring are not things you can learn from a manual or be taught on a course - they are within you, and every member of the team who we have encountered so far has these attributes in abundance. However, they manage to balance this with absolute professionalism, within itself is remarkable. A good team is only as good as its leadership and the Manager is the best. Her hard work and commitment is an example to all and we can't praise her enough."

S C
carehome.co.uk rating: 4.75 out of 5

"From day one the home endeavoured to be nothing but accommodating. The Purple Team are amazing, the Green Team are caring and went the extra mile. The Dark Blue Team have redeemed themselves in the last fortnight. The front of house is amazing and the Manger runs a good ship."

L M
carehome.co.uk rating: 4.33 out of 5

"My mother was transferred here by the hospital for end of life care in May 2021. She was not expected to survive. Six months later she is still with us! Staff are extremely caring, got to know her very quickly in difficult circumstances. All staff from maintenance, housekeeping, catering, caregivers are always welcoming and friendly, really know residents and visitors. Had a dear friend at Shelburne for the last months of her life, she was ha[[y and so well cared for. Glad mum was able to come here. The manager is an exceptionally compassionate and caring leader."

A B
carehome.co.uk rating: 5.00 out of 5

"My wife was in hospital and then released to Shelburne Care Home. My family were delighted with the facilities at Shelburne and my wife has improved with the care she has received. Excellent care. I would recommend this care home to everyone who needs it."

I G
carehome.co.uk rating: 5.00 out of 5

"This is the most amazing care home! After a nightmare week of being in hospital, my mum was transferred to Shelburne Lodge for end of life care. It was a whole different experience. The staff were all extremely caring and supportive towards all of us and we felt that mum was being looked after compassionately and with dignity when we were not there. The manager is fantastic and runs a fabulous care home and team of staff. I cannot recommend this place enough!"

Nicky L
carehome.co.uk rating: 4.17 out of 5

"The manager and her team were so supportive and the care mum received was amazing for her end of life. It was great to be able to bring our dog Ebony to see mum, they treated her like royalty. I cannot praise the team highly enough, especially with the difficulties in keeping all staff, residents and visitors safe and free from COVID-19. Mum passed away peacefully with dignity and her family beside her, thank you so very much."

Keith G
carehome.co.uk rating: 5.00 out of 5

"Could not fault Shelburne. Everything about it is good, more than good. My husband was very happy and wants to return."

S W
carehome.co.uk rating: 5.00 out of 5

"Although we only used Shelburne Lodge for a few days for end of life care, we were very impressed with the kindness and compassion shown to all of us at this very difficult time. The resident was treated with dignity at all times, and all staff we met were very supportive. Thank you so much!"

Liz P
carehome.co.uk rating: 5.00 out of 5

"Staff are always so kind, friendly and accommodating when we visit. Our father is so well looked after and clearly very happy. We are very happy indeed with his care and feel such peace of mind knowing he is happy."

E P
carehome.co.uk rating: 5.00 out of 5

"My dad is so well cared for at Shelburne Lodge. Everything is clean and organised, and the staff are so kind. Visiting Dad is all the more pleasant because of how welcoming and accommodating the staff are."

A S
carehome.co.uk rating: 5.00 out of 5

"My mum arrived at Shelburne Lodge on 9th December 2023. Instantly she was treated with kindness and respect. Me and my family were made to feel like one of the Shelburne family. The whole time we were there the management and staff were so kind and helpful to us. Unfortunately, my mum passed on 2nd Jan 2024 and was treated with dignity and kindness and helped us through a difficult time. Thank you for everything."

Doug C
carehome.co.uk rating: 5.00 out of 5

"What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better. Thank you from the bottom of our hearts."

Manny H
carehome.co.uk rating: 5.00 out of 5

"Happy with the staff who are helpful and the room is very nice. I feel safe and the home is very clean."

E L
carehome.co.uk rating: 5.00 out of 5

"Mum was admitted to Barchester Shelburne Lodge Care Home directly from hospital. Shelburne Lodge has been fantastic in settling Mum, keeping us informed and supporting Mum's medical and physical needs. Their tolerance, patience and professionalism are of the highest standard. We are very grateful for their continuing support. Thank you!"

J H
carehome.co.uk rating: 5.00 out of 5

"I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb"

Anne S
carehome.co.uk rating: 5.00 out of 5

"I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it."

Olariu A
carehome.co.uk rating: 5.00 out of 5

"Mum moved into Barchester Shelburne Lodge Care Home in early June. Thank you to the manager and all the staff for welcoming Mum and us, as a family. Thank you for being so kind and supportive to us whilst we get used to Mum not being at home with us and for your patience in answering all our questions and concerns. Everyone is so friendly and understanding. The home is very nicely furnished and facilities are very good for the residents and family and friends are welcomed on a daily basis. Thank you."

Julie S
carehome.co.uk rating: 4.75 out of 5

"We are extremely happy with the standard of care my mother receives at Barchester Shelburne Lodge Care Home. All of the staff are incredibly warm and caring and go out of their way to help the residents settle into life in the home. Would highly recommend."

Katharine W
carehome.co.uk rating: 5.00 out of 5

"Very happy with the care my mother received for a respite period. The staff were friendly and professional and my mother was well cared for."

James F
carehome.co.uk rating: 5.00 out of 5

"I am very happy with the way my brother is treated in the care home. The staff are friendly, and the facilities are first class. The head of housekeeping is the most friendly person and is so helpful, she also looks after my brother and his partner. I look forward to seeing her when I come in."

Eleanor S
carehome.co.uk rating: 5.00 out of 5

"The care Mum received has been truly wonderful, the staff are very caring and have treated us like family. Nothing has been too much trouble, and anytime Mum needs respite care we will be back."

Debbie A
carehome.co.uk rating: 5.00 out of 5

"Shelburne Lodge Care Home is always warm and inviting and the staff couldn't be more welcoming. My father visits my mother every day and is always greeted by the staff with a smile. Mum is well cared for and happy. The team are well led by the manager who has been more than supportive of us as a family. This is an excellent nursing home and I would thoroughly recommend it."

Gillian C
carehome.co.uk rating: 4.83 out of 5

"The experience I had with the nursing home, my father-in-law was in there for 8 weeks and the care we got for him was brilliant. I will recommend you highly if I know anybody that needs nursing, I will show them the way. Thank you very much for the care and dedication we received."

M U
carehome.co.uk rating: 4.58 out of 5

"We were very happy with the care and attention given to my mother while she was at Shelburne Lodge Care Home for 7 weeks of convalescence after leaving the hospital. The staff were all kind and attentive and provided valuable physical and emotional support. All the facilities were maintained to a high standard and there were opportunities for recreation."

M F
carehome.co.uk rating: 5.00 out of 5

"The entertainment and activities available for residents and their guests is varied and age-appropriate. Mum particularly likes listening to live classical sets and singers. The donation of a piano to the home took place as Mum moved in. This timely event has enabled Mum to continue to play, something she has done all her life, an oasis of familiarity as she settled into the new daily routine and makes Shelburne Lodge her home!"

S L
carehome.co.uk rating: 4.25 out of 5