What our families say

Barchester Shelburne Lodge Care Home Recommended on carehome.co.uk
We score 9.4/10

29 Reviews

Barchester Shelburne Lodge Care Home Recommended on carehome.co.uk
Requires improvement

21 June 2017

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"My mother was cared for at Shelburne after she was admitted into hospital with depression and malnutrition after the death of my father. I cannot fault the care she received at Shelburne which was compassionate and caring. She was treated with the utmost dignity at all times. We are grateful for the care she received."

L S
carehome.co.uk rating: 4.92 out of 5

"Great staff, lovely garden and the food looks good."

Carl D
carehome.co.uk rating: 5 out of 5

"Our 92-year-old relative can be demanding at times and needs much attention. We found that the staff of the home are always very friendly, patient and caring at all times."

Sheila J
carehome.co.uk rating: 5 out of 5

"On a visit, my daughter remarked 'it's like a hotel and she would love to end up here'. My resident mother, widowed since 1985, is the happiest I have ever seen her. The company of others has raised her spirits enormously. I can't recommend Shelburne Lodge enough."

Robert D
carehome.co.uk rating: 5 out of 5

"I have not found a sad person working here, all staff say hello and it is kept very clean and tidy. I have not eaten here but it looks good, always drink and cakes for guests. All rooms look like they have a view onto gardens. If I was taken ill, I would like to be there."

David S
carehome.co.uk rating: 4.42 out of 5

"Not the level of service or care one should expect from a care home very disappointed. Glossy exterior is all it has."

Fay S
carehome.co.uk rating: 2.25 out of 5

"My mother in law moved to the home in December 2017. The service she received when she arrived was lovely. The staff are friendly and go out of there way to help you if you are not sure about something. The manager helped us very much in the run up to her moving in. Showing us the home and her room which was very clean and decorated beautifully. Mother in law can be very stubborn at times but the staff are very understanding. Well done all."

Lynda B
carehome.co.uk rating: 5 out of 5

"My mother has not looked this well cared for in ages, very clean and even nail varnish on. At home, she had a carer visiting but not much time spent so very basic."

Hazel Mary B
carehome.co.uk rating: 4.92 out of 5

"Us as a family have been very impressed with the care that our family member has received since moving in. All members of staff are friendly and approachable. Nothing has every been any trouble for them regarding care or advice/support for us or our family member. Thank you all very much. Keep up the good work."

Deborah B
carehome.co.uk rating: 5 out of 5

"Disappointing care provided, mums need's not addressed. Communication by management and staff is poor."

Fay S
carehome.co.uk rating: 2.92 out of 5

"Generally good care, my one main criticism is people being left in bed when they want to get out, one excuse being the battery on the hoist is dead. This is unacceptable if it was needed in an emergency i.e. A fire."

S D
carehome.co.uk rating: 3.75 out of 5

"My father has only been a resident for 4 weeks but so far his experience has been very good."

David P
carehome.co.uk rating: 4.64 out of 5

"Very good, nice staff. Place very clean, very welcoming to all. Would tell friends and family about this home."

Roslyn P
carehome.co.uk rating: 4.5 out of 5

"On the whole we are pleased and satisfied with the care our mum receives. Sometimes she is left in bed until mid-morning before getting washed. However, we appreciate there are many residents and emergencies can crop up."

P D
carehome.co.uk rating: 4.42 out of 5

"Found it very difficult to understand some of the staff's accents. (I do wear a hearing aid.) Sometimes I did have to wait a while after pressing the call button."

Alfred T
carehome.co.uk rating: 3.33 out of 5

"We have been very fortunate to have been able to get Mum into Shelburne Lodge. The staff are very pleasant and welcoming. Mum has received wonderful care and personal attention. Food is excellent and nothing is too much trouble."

A P
carehome.co.uk rating: 5 out of 5

"All staff, nurses, etc in the day are most caring and helpful to my husband who is unable to get out of bed and do anything for himself. They are always there to help him and for our family. There have been just a couple of times when night staff have not been found and he did ask them to be more gentle with him, but I cannot fault the day staff at all."

Margaret G
carehome.co.uk rating: 4.55 out of 5

"I like it because it's friendly and I get on with everybody - I'm making good friends with residents and staff. The food is good and varied and you can always have something else if you don't want what's on the menu. The care I get is very good - my wife was in another home in Wycombe and it was awful, but Shelburn Lodge is very good and I am very happy to call it my home now."

D P
carehome.co.uk rating: 4.45 out of 5

"Everything is good and I am happy about the care my husband receives. It is very welcoming and all staff are nice. I can't fault anything."

Jean H
carehome.co.uk rating: 4.67 out of 5

"Overall very good service provided."

Craig D
carehome.co.uk rating: 3.92 out of 5

"Lovely place to go into. Nice rooms. Very clean. Food very good. Had an afternoon with singers coming in. Cakes and coffee very good indeed. Overall very pleased with this place."

V C
carehome.co.uk rating: 4.1 out of 5

"My mother has only been at Shelburne Lodge for a couple of months - she is now more settled and has made a good friend. My experience is that most of the staff seem very friendly and caring. The food seems of good quality and there seems to be a good standard of cleanliness. There also are some good activities which she joins in with."

Tina C
carehome.co.uk rating: 4 out of 5

"Mum enjoys the company of other residents and the entertainment. All staff are excellent and make a fuss of mum. All our family feel very welcome when visiting."

Barry G
carehome.co.uk rating: 4.08 out of 5

"Mum has been here for a couple of months and I have found everything to be great so far. Clean, tidy and helpful staff. The only concern is that the front door never seems to be locked so anyone can walk in."

Lisa B
carehome.co.uk rating: 3.8 out of 5

"My father is a resident here, and we as a family are thrilled with the level of care and support that he is receiving. He is cared for with dignity and respect and nothing is too much trouble for the staff. The rooms are homely and the food is excellent. Overall I wouldn't want my father to be anywhere else during the last few weeks/months."

Joy L
carehome.co.uk rating: 4.75 out of 5

"My Mum is very happy there and well looked after."

Anne T
carehome.co.uk rating: 4.92 out of 5

"Mum is very happy, enjoys the activities and the home's cat and Manger's dogs."

Mrs F
carehome.co.uk rating: 4.5 out of 5

"No complaints at all. Staff are very pleasant and happy and helpful. I would be very happy to live here myself!"

JoG
carehome.co.uk rating: 4.92 out of 5

"My husband has been here for seven years and nine months. He is very well cared for, carers take great care with him and pay him plenty of attention. He is well fed and enjoying all meals."

Natalie T
carehome.co.uk rating: 4.08 out of 5

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