What our families say

"When my husband was due to move from hospital, I was so worried as I'd visited many places not too good. Shelburne Lodge was a joy to me. So friendly, so caring and his room is so cosy with his own bathroom. My husband is very happy there, loves the food and the residents love him. Such a help to me at this sad and worrying time."

Betty C
carehome.co.uk rating: 5 out of 5

"My husband spent the last week of his life receiving 24 hour nursing care at Shelburne Lodge. All staff were very caring, but two team members deserve a particular mention: the deputy manager was wonderful - going well above and beyond. She was so compassionate and caring and treated my husband with the utmost dignity and respect. Nothing was ever too much trouble. She cared for our family as well as my husband and we will always remember her kindness. In addition, the maintenance manager was great. He was called upon several times to facilitate a change of room and adjustments to my husband’s bed. We found him to be friendly, efficient and very supportive. I would not hesitate to recommend Shelburne Lodge."

Merryn K
carehome.co.uk rating: 3.75 out of 5

"Overall I find the home to be very well run by the management and staff. The carers are all very nice and I can speak to them with any issues I have, and things are normally sorted out fairly quickly."

T L
carehome.co.uk rating: 4.42 out of 5

"I have both nan's in 2 different care homes. This one is in a different league. My nan is very happy here and we are so pleased that we can see her care is 100%. The range of activities is amazing, keeping her busy and entertained. The choice of meals feels like she is at a hotel. Would recommend this care home to anybody."

Kerina N
carehome.co.uk rating: 5 out of 5

"My mother was cared for at Shelburne after she was admitted into hospital with depression and malnutrition after the death of my father. I cannot fault the care she received at Shelburne which was compassionate and caring. She was treated with the utmost dignity at all times. We are grateful for the care she received."

L S
carehome.co.uk rating: 4.92 out of 5

"Our 92-year-old relative can be demanding at times and needs much attention. We found that the staff of the home are always very friendly, patient and caring at all times."

Sheila J
carehome.co.uk rating: 5 out of 5

"I have not found a sad person working here, all staff say hello and it is kept very clean and tidy. I have not eaten here but it looks good, always drink and cakes for guests. All rooms look like they have a view onto gardens. If I was taken ill, I would like to be there."

David S
carehome.co.uk rating: 4.42 out of 5

"My mother has not looked this well cared for in ages, very clean and even nail varnish on. At home, she had a carer visiting but not much time spent so very basic."

Hazel Mary B
carehome.co.uk rating: 4.92 out of 5

"Generally good care, my one main criticism is people being left in bed when they want to get out, one excuse being the battery on the hoist is dead. This is unacceptable if it was needed in an emergency i.e. A fire."

S D
carehome.co.uk rating: 3.75 out of 5

"Very good, nice staff. Place very clean, very welcoming to all. Would tell friends and family about this home."

Roslyn P
carehome.co.uk rating: 4.5 out of 5

"Found it very difficult to understand some of the staff's accents. (I do wear a hearing aid.) Sometimes I did have to wait a while after pressing the call button."

Alfred T
carehome.co.uk rating: 3.33 out of 5

"All staff, nurses, etc in the day are most caring and helpful to my husband who is unable to get out of bed and do anything for himself. They are always there to help him and for our family. There have been just a couple of times when night staff have not been found and he did ask them to be more gentle with him, but I cannot fault the day staff at all."

Margaret G
carehome.co.uk rating: 4.55 out of 5

"Everything is good and I am happy about the care my husband receives. It is very welcoming and all staff are nice. I can't fault anything."

Jean H
carehome.co.uk rating: 4.67 out of 5

"Lovely place to go into. Nice rooms. Very clean. Food very good. Had an afternoon with singers coming in. Cakes and coffee very good indeed. Overall very pleased with this place."

V C
carehome.co.uk rating: 4.1 out of 5

"Mum enjoys the company of other residents and the entertainment. All staff are excellent and make a fuss of mum. All our family feel very welcome when visiting."

Barry G
carehome.co.uk rating: 4.08 out of 5

"My father is a resident here, and we as a family are thrilled with the level of care and support that he is receiving. He is cared for with dignity and respect and nothing is too much trouble for the staff. The rooms are homely and the food is excellent. Overall I wouldn't want my father to be anywhere else during the last few weeks/months."

Joy L
carehome.co.uk rating: 4.75 out of 5

"Mum is very happy, enjoys the activities and the home's cat and Manger's dogs."

Mrs F
carehome.co.uk rating: 4.5 out of 5