Reviews for Shelburne Lodge Care Home

Shelburne Lodge is a truly welcoming and caring home. The staff go above and beyond every day to make sure residents feel safe, comfortable, and valued. The atmosphere is warm and friendly, with plenty of meaningful activities and lovely home-cooked meals.

The team are compassionate, professional, and always take time to get to know each resident as an individual. It’s clear how much care and dedication goes into everything they do.

A wonderful home that really feels like family – highly recommend! 💙

"A terminally ill friend entered Shelburne Lodge for end of life care and from the very beginning of his stay the staff took an interest in him as a person - treating him with respect and dignity and showed a high degree of compassion throughout his five weeks there until his death. The care they provided was always meeting his increasing needs and expert outside medical advice obtained when neccesary. The staff always answered my questions fully and openly and I found any concerns I had about my friends worsening condition were already being dealt with by the team of experienced nurses and carers. The atmosphere in the home was friendly and welcoming as were all the staff and I had no doubts that my friend was in the best place for him."

"Our friend seems to be settling in well, he looks clean and looked after. Very pleased with the home staff and service. The staff are friendly and very helpful towards us."

I cannot speak highly enough about Shelburne Lodge Care Home. From the moment we walked in, we felt welcomed and reassured. The staff are incredibly compassionate, attentive, and genuinely care about the residents’ well-being. They go above and beyond to ensure comfort, safety, and a warm, home-like environment.

The facilities are always clean, well-maintained, and thoughtfully designed for residents’ needs. Activities are engaging and tailored to keep everyone active and happy. Communication with families is excellent—we always feel informed and involved in our loved one’s care.

It’s clear that the entire team takes pride in what they do, and it gives us such peace of mind knowing our loved one is in such capable, caring hands. Truly a wonderful place!

Visited this beautiful home on their Summer BBQ event, the event was very well organised and everyone had a fantastic time. Well done to the amazing team at Shelburne. The residents looked happy and very well looked after.

"Shelburne Lodge is a caring, warm and supportive home. All the staff are kind, respectful and go above and beyond to support you and your loved ones. In the two and a half years that my mum was there, most of the staff still remain, with very few agency staff. The surroundings are beautifully kept, the garden is tranquil and a little haven. The visitor areas are clean and comfortable, with refreshments provided for free. The communication from staff was very good, and we were always kept up-to-date on mum's wellbeing. It was always a pleasure to visit mum at this lovely home and we are so blessed that mum was surrounded with these lovely, caring people in her last weeks and days, the staff not only made mum as comfortable as possible but supported us through this difficult time. I would not hesitate to recommend this nursing home anyone. Thank you for everything"

My mother lived in Shelburne Lodge for four and a half weeks. In the whole time she was there, she was cared for with kindness, dignity, professionalism and respect. The staff are friendly and with an upbeat and positive attitude right from the cleaner to the manager, they are all so kind and were so lovely to mum. Cleanliness is good as is the food and the activities bring joy and fun to the residents. In the final days of Mum’s life the staff not only took wonderful care of mum, they also cared for me and my sister as we stayed overnight to be with her. They were kind and caring and have left us with good memories of the end of her life. Thank you all at Shelburne Lodge I thoroughly recommend your care home to anyone needing your brilliant service.

"My family and I cannot speak highly enough of **Shelburne Lodge Nursing Home**. From the moment we first visited, it was clear that this facility prioritizes dignity, comfort, and personalized care for its residents. The carers, nurses, management team go above and beyond to ensure residents feel valued and safe. They take time to learn individual preferences and treat everyone like family. The home is impeccably maintained, with bright common areas, cozy rooms, and beautiful outdoor spaces. The activity coordinator work tirelessly to keep residents mentally and physically stimulated. From arts and crafts to music therapy and gardening, there's always something happening. The staff keeps families informed about residents' well-being through regular updates. A special shout-out to one of the Nurses, one of the Care Practitioners, whose dedication and kindness made a world of difference for my mum. They consistently went the extra mile to ensure she felt comfortable and engaged."

"The staff are friendly and caring in such an underrated job. They deserve to be recognised for the challenging and hard work that they do. Helen the activities co-ordinater is an absolute asset providing entertainment, fun and genuine care for the residents well being."

"OUTSTANDING CARE AND EXCEPTIONAL STAFF. I cannot praise the Shelburne Lodge enough for the outstanding care they provide. From the moment my mum was placed, the warmth compassion and professionalism of the entire team have been evident. The staff truly go above and beyond, treated my mum as if she was their own family. The carers and nursing staff both day and night shifts were always attentive, kind and ensured my mums comfort at all times. The Housekeeping team maintain a spotless and welcoming environment. The Head Chef always prepared delicious high quality meals for the residents. The activities offered were engaging and of a very high standard, keeping the residents entertained and stimulated. Management was always available and supportive. Myself and my entire family were all extremely grateful and highly recommend The Shelburne Lodge to anyone seeking a compassionate and professional environment for their loved ones."

"I cannot thank Shelburne enough for the incredible compassion and care they provided for my grandmother in her final weeks. From the moment she arrived, the staff treated her with the utmost dignity, kindness, and respect, making sure she was comfortable and well cared for at all times. The team went above and beyond-not only attending to her medical needs but also offering emotional support, companionship, and warmth that meant the world to both her and our family. They kept us informed, reassured us when we needed it, and created a truly loving environment that made an incredibly difficult time a little easier. We will forever be grateful for the kindness and professionalism of everyone at Shelburne. They are not just caregivers; they are angels who provided my grandmother with dignity, comfort, and love in her final days. My grandmother's angels. I highly recommend them to anyone looking for a place where their loved one will be treated like family."

"Very clean, nice surroundings Lovely kind, warm welcome"

"The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time."

"Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!"

"What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better. Thank you from the bottom of our hearts."

"I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb"

"I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it."