Reviews for Scarborough Hall Care Home

"Staff very helpful. And you can have a joke with them too . You ask a question and do their best to answer or go and find it out. And all the staff love it when I bring my dog in. And even other residents live to see him"

"Always excellent. Upkeep, all staff etc. No faults or suggestions for change to put forward. Hope all staff receive an excellent recognition of their input they deserve."

"Staff friendly and provide the peaceful atmosphere. Residents have their own room which is a good size, with en-suite shower. Outside there is a walk around garden leading from the conservatory and places to sit and chat. The dining area was clean and there was a good selection on the menu's"

"My Dad has been a resident at Scarborough Hall for just over 3 years now. He settled well and has been very happy. Staff are friendly, efficient and caring. The home has a very good activities team and Dad has been involved in many events and outings. The home have also kindly invited family to join Dad for special occasions including meals and a party for his 100th birthday. Facilities are good and the home is well appointed. Families of residents are kept well informed with regular emails and updates in addition to an annual review of the residents care. Weekly activities programme is also sent to families with open invites to join loved ones for events."

"My husband had a good stay at Scarborough Hall. Although he was only on respite for a few days, the staff were very kind, friendly and caring. The food was lovely and the room was very pleasant and clean. The facilities in the room were accessible with help due to his lack of mobility the carers were happy to help."

Greetings, we have an elderly friend who is a resident, staff always friendly and hpfyl, ensuite rooms pleasant, particularly those overlooking the gardens which are extensive and pleasant, communal sitting rooms and dinning rooms. As good a residential home as we have been in, much better than most.

"As always, when visiting my aunt, the staff are helpful and welcoming, the home, in general, is clean and comfortable and my aunt's room is always very tidy and welcoming. If I ever have a question it is answered straight away. My aunt is very happy which is my main concern."

My Mum (aged 98) moved to Scarborough Hall in February with significant care needs. The staff have been excellent at meeting those needs in a kind, caring and positive way. They are also very responsive and welcoming to friends and family. The individual rooms and communal areas are bright and cheerful and the place is kept very clean and tidy. The quality of the food is amazing and help is on hand for those that need assistance with eating it. Across the board the staff at Scarborough Hall do a great job - including the reception desk, the clinical team, the care team, the cleaners and the kitchen staff. It looks like a really challenging job to me and they do it with good grace and patience. Thank you.

"Friendly, kind staff, take great care of all residents and always welcome visitors with coffee and cake. We really appreciate all the wonderful things you do. Thank you."

Our family member who is a resident has a very comfortable nicely furnished ensuite room looking out over the garden. She is well looked after by friendly, caring staff. The meals are varied and nutritious and a spacious dining room. Visitors are made very welcome and a self service coffee lounge is always available for their use. The place is very clean and very nicely decorated. There are a variety of activities for residents and sometimes visiting family members can join in. Overall we are very satisfied with our experience.

"Had a very good welcome and the help from the staff was superb. I was delighted to see how well the home upgrades have been carried out. Everything looks comfortable and the home is kept clean and warm. Gives me great comfort to know that my sister is getting so well looked after."

"Never thought I'd like it but I'm content and I'm stress-free, I've not felt like this in ages. I'm happy."

"My mum has lived at Barchester Scarborough Hall Care Home for six months, she has settled well. Mum is well cared for, nothing is too much trouble for the staff. They go above and beyond. The home is warm, cosy and clean. Thank you for everything you do. You are stars in sometimes difficult circumstances."

"A lovely, quiet place. Lovely and friendly. Staff are really friendly and caring."

"Scarborough Hall is my dad’s first choice in respite care. Since January he has been in and out a few times. He’s due to go back in again soon and it’s a huge weight lifted knowing he’s safe. He’s always so happy when he returns. The Managers are always visible around the home, they are always up on the dementia floors helping out. Which is lovely to see. You don’t get that in many homes. My dad is looking forward to his return. Thank you all at Scarborough Hall."

"My husband has been a resident for 12 months, his dementia has accelerated in this time. 1. Residents spend most days sitting in the dining room dozing - no stimulation provided. 2. There are some excellent staff and some poor ones. Often they are very short of staff. 3. The manager is not there every day and no deputy, both usually in the office when present, not visible to staff and residents so unaware of what's happening. 4. Laundry/loss of clothes/damage to clothes. Careless mayhem. Disaster."

"Everytime I go the staff are very friendly and clean they cannot do enough for everybody. The meals are good as well. It is also clean and tidy as well. Look after the people who need help drinks are also in the telly room. Thank you."