What our families say

We score 9.5/10

20 Reviews

Requires improvement

25 May 2017

View the reportView our response

"An amazingly welcoming staff. So good to see my aunt happily ensconced in a cheerful private room where she is obviously being cared for by friendly professional staff. I was welcomed personally by reception staff and shown to my aunt's room, despite arriving at lunchtime (this didn't seem to be a problem) her lunch was appetising and delivered with care as were her drugs. A lovely environment."

Rosslyn T
carehome.co.uk rating: 5 out of 5

"Every thing so far highly satisfactory."

Corinnen R
carehome.co.uk rating: 4.5 out of 5

"Good caring staff give me confidence that my mother is being looked after correctly. Food standard is disappointing. Cleanliness of cutlery and plates sometimes poor. I suppose the dishwasher is being overloaded."

Anthony T
carehome.co.uk rating: 4.08 out of 5

"I've always found the carers very kind and caring. Everyone is clean and tidy and no smells."

carehome.co.uk rating: 4 out of 5

"My father has vascular dementia and is now living at Rothsay Grange Care Home because my mother isn't strong enough to look after him 24 hours a day. He is receiving very good care and all the staff are very friendly and always telephone my mum id dad has been unwell or had to have a doctor visit. The facilities are very good and the rooms are clean and comfortable. I would recommend Rothsay Grange Care Home."

carehome.co.uk rating: 4.17 out of 5

"One on one care very good. My son and I stayed for dinner 18/12/17. The food was good and service excellent. For those who wish to take part, there was an event/entertainment each afternoon/evening."

Richard T
carehome.co.uk rating: 3.92 out of 5

"Very friendly atmosphere, spotless, efficient. Pleasant surroundings, gardens."

Henry R
carehome.co.uk rating: 5 out of 5

"A splendid service from wonderful, dedicated staff. This is the best place my mother could be. Thank you so much."

Paul E
carehome.co.uk rating: 5 out of 5

"My mother, who suffered from dementia, lived at Rothsay Grange Care Home for just over a year. It took her a while to get used to things and staffing early on was a bit unstable, but after a while, she settled in and under the expert, warm and sympathetic care she received - started to blossom! The stability of staffing steadily improved and this meant she was nearly always attended by carers and nurses who knew her well and were able to interpret the little signals she gave to convey her feelings and wishes. My sister and I were impressed by the culture of care. We also found that the food was good and the physical environment well cared for. There were activities, including Music Therapy, which my mother (even with her limited participation) was able to enjoy and she was always well-dressed and looked nice. She died peacefully at Rothsay Grange, having lived there for a year and two months, and the staff helped us as well as her through that final stage in a wonderful way. We are very grateful."

Kate H
carehome.co.uk rating: 4.58 out of 5

"We found that the people on reception and in the offices seemed a bit carefree about the people that were going to pay the respite bill. When we got to mum's room there was no T.V installed, (one was put in and working before we left) when we picked mum up at the end of her stay she said the T.V was inoperative for 2 days, she also said the food was not that good. We picked mum up on a Sunday and we noticed the carpets from the reception to the lifts were dirty (lots of bits on them)."

Robert H
carehome.co.uk rating: 3.42 out of 5

"All of the staff are very kind."

John M
carehome.co.uk rating: 4.83 out of 5

"Any concerns regarding mum going into permanent care have completely evaporated! It is wonderful to see how happy mum is and how well she is being cared for. Our gratitude goes to all the staff involved in taking care of her."

carehome.co.uk rating: 5 out of 5

"My mother is in this care home. I only visit every month as I live 500 miles away but I have always been made welcome. The home is clean the staff work extremely hard and genuinely care for the patients physically and mentally. I would like to personally thank every member of this home for their tireless work. I would like to say of you are unable to care for your old people, please do not criticise those who are prepared to give their lives to do so. Thank you all carers at Rothsay."

carehome.co.uk rating: 4.42 out of 5

"I have been a resident for just over a year. I am extremely pleased with the care I get. All the daytime staff are excellent. I was particularly appreciative of the way the care home facilitated my travel to my son's wedding."

Hilary O
carehome.co.uk rating: 4.92 out of 5

"All of the staff are very kind."

carehome.co.uk rating: 5 out of 5

Dear Anita and all the wonderful nurses and carers on the ground floor,

There really are no words that will thank you all so much for the kind and loving care you gave my mother in her last years.

She was very happy at Rothsay and enjoyed knowing you all. I know that she truly appreciated everything that you did for her - nursing, laundry, cleaning her room or just having a friendly chat - and so do all my family.

We will never be able to thank you enough. It is very hard when a family member has to give up their home, but that transition is made much easier when the care they receive is so good.

With love and thanks.

"My elderly godmother has resided at Rothsay Grange Care Home for two years. The care and support she has and continues to receive is excellent. I take great comfort in the knowledge that she is in a safe and comfortable environment and is surrounded by professional, competent, friendly and cheerful staff of all grades and ranks. Recently it has proved necessary to adapt my godmother's long term residency care plan to end of life care. The dedication and commitment of the nursing and care staff ensure they are consistently responsive to her end of life needs, enabling her to remaining time to be a positive experience. I am most grateful to all staff members encountered. Management, nurses, carers, catering and laundry staff."

Lesley B
carehome.co.uk rating: 4.92 out of 5

"The care home my father is a resident in is always clean. The staff are very pleasant, caring and polite. They deal with my father with dignity. The food always looks appetising and generous in helpings."

Gervase C
carehome.co.uk rating: 3.92 out of 5

"My wife is blind and has a brain tumour. After caring for her at home, a fall made it impossible for me to continue. Rothsay Grange staff are very caring and attending for all my wife's needs. They also liaise with our GP, McMillan and provide her with services as required. The place is welcoming, well maintained and the food is excellent. The home is also secure and after a problem with a CQC inspection, the admin have taken steps to rectify problems within the report."

Neil L
carehome.co.uk rating: 4.58 out of 5

"Great cheerful, polite caring staff. Wonderfully appointed surroundings. Good food served in dining rooms which are clean and airy. Whole building immaculate and well lit."

Sonia W
carehome.co.uk rating: 4.5 out of 5

"The Rothsay Grange is an excellent nursing home where my mother is very settled and happy. The care is very professional and the facilities clean, comfortable and modern. The atmosphere in the home is very friendly and caring and the attention given to the residents is outstanding. The staff are rightly proud of the home and make both residents and relatives feel that there needs are important to them. I have seen many nursing homes both professionally and as a relative and the Rothsay Grange is one of the very best."

Janice C
carehome.co.uk rating: 4.67 out of 5

"My mother is a fiercely independent woman and we were worried about how at 95 she would settle to care home life. Thanks to the amazing staff she is now settling well and feeling The Rothsay is her home. She is encouraged to still be as independent as possible whilst a close eye is kept on her health and welfare. We feel she is in a very safe caring environment."

Dee H
carehome.co.uk rating: 4.67 out of 5

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