Reviews for Rothsay Grange Care Home

I attended a business meeting at Rothsay Grange on 4th September 2024 with a senior member of staff, and I was given a guided tour by my host. I was extremely impressed by what I saw and heard.

Rothsay Grange boasts an impressive array of facilities for the residents. From what I saw and heard, I'm happy to agree that Rothsay Grange is staffed, furnished, cleaned, and maintained throughout to a very high standard.

The staff appeared to be very professional and content, and the residents I saw were relaxed and appeared to be content and well cared for.

Food and drink seemed to be plentiful and prepared and presented to a high standard, with residents able to enjoy their meals in restaurant style settings or in the comfort of their rooms if they prefer.

The ambience was not only friendly, it was also pleasantly relaxed. Other facilities I saw included a hair salon and a very pleasant lounge. Activities include sing alongs and a range of other entertainments.

I am happy to recommend Rothsay Grange to anyone looking for suitable accommodation for a potential resident.

This review is unsolicited, and I am happy to confirm that I have neither received nor anticipate receiving any form of monetary or other similar incentive in return for it.

"We are extremely grateful to all the staff from the carers, kitchen and housekeeping for making my mother's stay so comfortable. Mum was very happy here and we were all treated like family. We became on first-name terms with some of the carers and it was always a pleasure to see them. The meals were excellent and the room was left spotless. It was like living in a five-star hotel. We would be happy to recommend Rothsay Grange Care Home to anybody looking for either respite or long-term residential care."

L P
carehome.co.uk rating: 5.00 out of 5

"I have found the experience first class, because staff are all friendly and very helpful nothing is too much trouble for them to deal with. Knowing my mother is safe & comfortable and well cared for is peace of mind for me."

Marion A
carehome.co.uk rating: 5.00 out of 5

"My wife and I celebrated our diamond wedding anniversary, and the care home went to considerable lengths to make it a success. They laid a cake, flowers, and balloons and turned out to make it a communal welcome."

John P
carehome.co.uk rating: 5.00 out of 5

"Due to Covid I have not actually been inside the property but visiting the 'pod room' has been helpful. Staff are very supportive."

S O
carehome.co.uk rating: 3.71 out of 5

"My father-in-law has been a resident at Rothsay Grange for a few year's but unfortunately passed away recently. I would like to thank the staff at Rothsay Grange for their support during the years, especially during the last few months of Dad's life. A special thanks go to management and her team of nurses and carers who are dedicated to their job. They were always available to talk to nothing was ever a problem."

P H
carehome.co.uk rating: 4.17 out of 5

"Absolutely amazing staff, all staff are friendly and hardworking. Often showing love and consideration as well as practical care towards all residents."

Denny C
carehome.co.uk rating: 5.00 out of 5

"The girls looking after Mum-in-law are wonderful. They have a difficult job to do with lots of people to watch and look after. The management side is not so great. We've been asking for the main light in her room to be fixed every visit for the last 3-4 weeks, still not done. Don't expect to keep any of the clothes that are brought in for her as Mum-in-law rarely has anything on that we brought in for her. Apart from that, the food is very good, she is showered and cleaned regularly and she seems to be relatively happy and that's what you want from a dementia care home."

G P
carehome.co.uk rating: 4.17 out of 5

"Very happy with our experiences at Rothsay Grange Care Home."

Jackie M
carehome.co.uk rating: 4.17 out of 5

"The accommodation rooms, lounges and corridors are very good. The staff, food and care of residents are all very good. The laundry was not so good but has improved a lot over the past few months. My only concern and it's really about the home is the cost of care. The cost exceeds our income and our savings will soon be gone. Monthly income is £2,500 care costs £7,000+. The government needs to provide more financial help to those residents on end-of-life care."

Brian S
carehome.co.uk rating: 4.33 out of 5

"Our good friend has been at Rothsay for love a year now and since her living there we have always found the care and service she receives above and beyond what she would have had from a local facility. Even though she has dementia she enjoys the activities that are available and has settled in well. Friends can now come and go when they like and the staff are always available to chat if you have any concerns, either face to face or over the phone."

P D
carehome.co.uk rating: 4.83 out of 5

"My mother lived at Rothsay Grange for the last five years of her sweet life. In all that time, she was genuinely looked after well and cared for. The Care staff made friends with her and us, bothering to find out about her life and loves so that they could chat to her about things that were familiar to her. There hasn’t been a single incident over the last five years that have made any of the family question the care, nursing or any other arrangements, even at the height of the pandemic restrictions. There have been some great moments - arriving for a visit to find an alpaca in the lounge room was definitely one, and enjoying live music whilst Mum shouted for quiet will stay with me for years! The administrative staff have been a point of contact, information points, helpful and supportive in all aspects of managing Mum’s place and are very knowledgeable regarding the care system, payments and etc. We have no regrets about placing Mum in the care of Rothsay Grange."

Julia B
carehome.co.uk rating: 5.00 out of 5

"A well-run set-up. Plenty of staff."

J S
carehome.co.uk rating: 4.44 out of 5

"My brother has been here for about three and a half years and loves it. His room is delightful and all the staff are very kind and caring. THey seem to have coped so well during this Covid outbreak."

J H
carehome.co.uk rating: 4.25 out of 5

"My first experience of being a patient for respite in a care home. Rothsay Grange has superseded all that I had desired. I have spent eleven days here with the most uplifting staff. Very impressed with the continuity of cleanliness throughout each day. Owing to leg ulcers I've experienced a number of nurses during the past sixteen years, however, none has compared to the one treating me here, she has been exceptionally gentle. A variety of excellently cooked food. I shall leave here well and truly satisfied with the love and care shown to me and will not hesitate in coming back for further stays in the future. Money well spent!"

Sarah B
carehome.co.uk rating: 5.00 out of 5

"Rothsay Grange gave the impression of being an extremely well-run home. The staff were polite, caring and attentive. My friend looked well cared for and comfortable. Her hair looked tidy, and her fingernails were maintained. Her bed looked pristine. There was no smell of urine in the home."

V P
carehome.co.uk rating: 4.86 out of 5

"Find staff friendly and helpful."

Melvyn D
carehome.co.uk rating: 5.00 out of 5

"I find everyone quite helpful. Staff always doing a good job to the best of their ability. I'm quite happy here."

M N
carehome.co.uk rating: 5.00 out of 5

"Very nice care home. Everyone of the staff are very pleasant and always willing to help."

A C
carehome.co.uk rating: 5.00 out of 5

"Rothsay Grange has shown a very sensible approach to Covid and allows visits but with appropriate PE. My mother has settled in well and is enjoying herself and making friends. The staff are very helpful and friendly and you feel you can relax as your relative is in good hands. Thank you for everything."

M F
carehome.co.uk rating: 5.00 out of 5

"Dad became a resident at Rothsay Grange at the end of December for respite initially but is now staying on. All the staff have been so kind and friendly. The way they have all taken the time to get to know Dad to help him settle in has been wonderful. He thinks the nurses are all lovely. The staff nurse in charge each day has worked closely with both Dad and me to ensure his transition and care was right and Dads needs were met completely. They liaise with me when any changes are made to his medication, treatment etc. Rothsay is clean, bright, very friendly and has a lovely homely feel. Highly recommend."

Georgina
carehome.co.uk rating: 4.42 out of 5

"I had a recent Skype call with my husband and the carer was so proactive and would engage with myself and my husband all through the call. It was so rewarding to see my husband engaging with us both in his own way."

Rosemary W
carehome.co.uk rating: 4.00 out of 5

"Thank you so much Barchester Rothsay Grange Care Home! Mum was with you for six years and during her stay, she was so well cared for, especially when she moved upstairs to Memory Lane for five years. Some of your lovely staff were with Mum most of her time at Rothsay. So much care and friendship were shown to her over the years and also to us whenever we visited, particularly during Mum's last few months as her health failed. In her last days, it was so comforting to find staff in her room sitting by her bedside when she was able to do and say so little. Thank you for being there for my lovely mum. My apologies for taking so long to write this review - much overdue."

Jacqui G
carehome.co.uk rating: 4.42 out of 5

"The Barchester Rothsay Grange Care Home was very supportive when I needed care for my elderly mother at short notice. They reassured me that all my mother's needs were not a problem. My mother has settled in very well and pleased with the home. I enjoy visiting the Rothsay Grange as it is very welcoming. So pleased we found the home."

Jane H
carehome.co.uk rating: 5.00 out of 5

"What a lovely environment for residents. Beautifully furnished and decorated, creating a welcoming atmosphere. Staff so friendly, helpful and obviously very caring. A Care Home to which I would happily admit any relative should such become a necessity."

Roland T
carehome.co.uk rating: 4.58 out of 5

"My husband has only been in Barchester Rothsay Grange Care Home since August 12th 2024 so it's early days but I felt the manager and staff were very welcoming. They are very helpful and 'smiley' which helps me enjoy my visits because it can be a bit daunting for relatives. I know Rothsay Grange because my mother was a resident 10 or more years ago and that is why it was an easy choice."

Diana C
carehome.co.uk rating: 4.75 out of 5

"My experience of Rothsay Grange has always been positive. The staff are very helpful and informative. My daughter has been looked after extremely well."

Ann T
carehome.co.uk rating: 4.83 out of 5

"My uncle was admitted in July and was made to feel very welcome. We were all very impressed with the facilities and cleanliness of Rothsay Grange. Thank you so much for looking after him in his last days, it is very much appreciated, you have a great team."

S K
carehome.co.uk rating: 4.36 out of 5

"My nan has been a resident at Barchester Rothsay Grange Care Home for eighteen months now and the recent refurbishment of her home by Barchester is gorgeous, the décor is stylish, plush, practical and homely and has transformed Rothsay into a luxury home with a friendly and relaxed atmosphere. The staff are happy, attentive, friendly and truly know their residents. I feel so welcome and at home there, small things like homemade birthday cakes for everyone and how welcome pets and friends are made when they visit the staff is fab. I really feel like it is an extension of my nan's family now. I am very impressed with the manager of the home, there's an emphasis on care, homeliness and residents living their best lives together with happy staff, which I personally think is incredibly important. You need a happy, supported team to provide the best care and I can honestly say my nan is very happy and she has received excellent medical and dental care without the need for hospitalisation, organised internally."

LIsa C
carehome.co.uk rating: 5.00 out of 5

"I used to own a market research company doing fieldwork research specialising in mystery shopping customer satisfaction. I came to see our friend and everything is clean - no smell. Staff excellent. We are very pleased to see our friend being taken so carefully attended to in such lovely surroundings. I would recommend you to anyone requiring your care. It is also good for visitors to feel at ease under such difficult circumstances we find our friend in."

M S
carehome.co.uk rating: 4.80 out of 5

"My father stayed at the nursing home for twelve days at the end of his life. My mum and I found everyone at Barchester Rothsay Grange Care Home to be caring, respectful, skilled and responsive to our questions and thoughts. We were so impressed with the care they gave and dignity with my father. We couldn't have wished for a more peaceful and caring end. Special thanks to the deputy manager, all the nurses and the general manager, such lovely people in a stressful time."

C f
carehome.co.uk rating: 5.00 out of 5

"During the time my mother spent at Rothsay Grange, the whole experience was exceptional. The quality of care she received was second to none. The management and team could not have done more for my mother, or us as a family. Thank you so much Rothsay Grange."

Colin P
carehome.co.uk rating: 5.00 out of 5

"My grandma has been in the Barchester Rothsay Grange Care Home for sixteen months and the staff and manager are outstanding. They treat my grandma with so much love and support! I would highly recommend the Rothsay Grange."

J P
carehome.co.uk rating: 5.00 out of 5

"This was respite care for my husband whilst I was in hospital and recovery. My husband being disabled with mobility issues was unable to look after himself during this period. All the staff were very efficient and kind. The room was well equipt and very clean. The food was good but could have been warmer upon serving."

S S
carehome.co.uk rating: 4.82 out of 5

"The team at Barchester Rothsay Grange Care Home were fantastic in caring for Mum during the last stages of her illness. They were patient, kind, communicative and most importantly, genuinely caring. There was always a calm, kind atmosphere and nothing was too much trouble. Thank you."

V G
carehome.co.uk rating: 4.42 out of 5

"Mum was a resident at Rothsay Grange for almost four years. During all that time she was cared for by all members of staff in an exemplary manner. Part of visiting Mum was the warm reception we were given by everyone. We never had reason to complain and if we asked for anything it would be done somehow and most willingly. When the time comes, I intend to book myself in, knowing that my final days will be dignified, respected, comfortable and totally catered for in all respects. Thank you everyone at Rothsay Grange."

R B
carehome.co.uk rating: 4.83 out of 5

"I have such peace of mind now my husband is in Barchester Rothsay Grange Care Home. The management, staff and residents are wonderful and we are all one big family. We all interact together - just like a family at home - and actually enjoy the atmosphere and companionship. I cannot stress enough the importance of having a family atmosphere in a care home and Barchester Rothsay has it in abundance."

Christine R
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident at the Rothsay Grange for over a year now. The staff are absolutely amazing and so friendly and look after the residents very well. The facilities are excellent and the rooms are very nice and comfortable. The recent new change of management has made a noticeable difference as well and made it even better."

Lisa P
carehome.co.uk rating: 4.83 out of 5

"Following viewing six or so care homes for my mum, Barchester Rothsay Grange Care Home was, by far, the nicest, although a bit more per month. The staff, they only use their bank not agency, gave Mum consistency and enabled relationships to form and gave Mum confidence and security in a new environment. The home is very clean and from my experience, does not smell like a care home. The entertainment team would always encourage her to attend and put no pressure on her to participate. The open-door policy and approachability of all staff were great. Sadly, Mum passed away but I can honestly say that I could not think of a better home for her. Thank you."

Malcolm H
carehome.co.uk rating: 4.92 out of 5

"The staff on the memory floor are very caring, and patient and always acknowledge the residents. Their job is not the easiest, they are so caring to the residents. The new decorating of the home is beautiful, the residents seem to notice and enjoy all the new items. I do find it a little difficult in the dining area to move a wheelchair around due to more furniture. I enjoy the Rothsay social media page, a lovely way to keep in touch. Thank you to all the management, especially the staff, for caring for my family member."

J G
carehome.co.uk rating: 4.42 out of 5

"One on one care very good. My son and I stayed for dinner 18/12/17. The food was good and service excellent. For those who wish to take part, there was an event/entertainment each afternoon/evening."

Richard T
carehome.co.uk rating: 3.92 out of 5

"My husband spent nine nights at Rothsay Grange as a respite resident. I cannot speak too highly of all the staff. Before he went for his break we were visited at home and we were asked all about his likes and dislikes. When I took him he was obviously apprehensive but the staff were so warm and friendly. The food was excellent and if he wanted something outside of meal times he could ask. He has Parkinson’s and Lewy bodies dementia so doesn’t sleep much but the staff took it all in there stride. I wouldn’t hesitate to take him again. Obviously, it is a big decision choosing a Care home but Rothsay Grange from the moment you walk in makes you feel welcome, good food, no nasty smells, good activities, first class staff."

Sandra T
carehome.co.uk rating: 5.00 out of 5

"My mum was due to go in for a week of respite 22/04/2018, on the 20/04/208 mum had a fall in her bedroom, she was taken to hospital with a cut and bruising to the left side of her head, after an x-ray and loads of tests she was told she had a water infection and was dehydrated, mum was given antibiotics and said she would need looking after for the next 48 hours. I made a call late in the afternoon to Rothsay Grange to ask them if mum could come in that evening? (2 days earlier than the booked time). They called me back within a few minutes to yes to bring mum in. Mum was there for 9 days and had excellent care in all aspects of her stay and is now looking forward to her next stay of respite. Thank you, Rothsay Grange."

R H
carehome.co.uk rating: 4.08 out of 5

"Mum was admitted for palliative care for the last few days of her life. These last few days of her life she was cared for and treated with dignity and respect."

Keith H
carehome.co.uk rating: 5.00 out of 5

"I am very impressed with the clean and roomy living area on Memory Lane. The staff in all areas, whether carers, kitchen, cleaning or nursing, are kind and respectful. The atmosphere on Memory Lane is peaceful but happy and the carers make every effort to keep clients as comfortable and engaged as possible. Thank you."

Sally C
carehome.co.uk rating: 5.00 out of 5

"I was a resident of Rothsay Care Home for four weeks in January and February 2018. I thoroughly enjoyed my stay. The staff are well trained and take pleasure in looking after the residents. My wife and sons and other members of the family and friends who visited me on their numerous occasions could see I was enjoying being a resident at Rothsay Grange and well looked after."

John Philip B
carehome.co.uk rating: 4.83 out of 5

"An amazingly welcoming staff. So good to see my aunt happily ensconced in a cheerful private room where she is obviously being cared for by friendly professional staff. I was welcomed personally by reception staff and shown to my aunt's room, despite arriving at lunchtime (this didn't seem to be a problem) her lunch was appetising and delivered with care as were her drugs. A lovely environment."

Rosslyn T
carehome.co.uk rating: 5.00 out of 5