Reviews for Ross Court Care Home

Ross Court is a lovely home to work.
residents are well looked after.
I have worked at the home for over 8 years.
I love getting involved with activities, at Easter we decorated wooden spoons and put on display in local village. a couple of weeks ago we bought a griddle machine, the residents got involved making Welsh cakes and today we made pancakes with fresh fruit.
I concider myself to be a resident buddy, everyone feels like part of my family.
we recently bought a minibus, so hopefully soon we will be back out on weekly trips visiting garden centres, and picnics in parks can't wait.
They always look forward to getting out.
Because we haven't been allowed due to covid, I have been taking photos of the daffodils and all the pretty blossom and shown them to the residents.
The bluebells are just beginning to come out so our first trip will be hopefully to see them.

I've been a contractor here for 8 years and the receptionist is always very welcoming and always offers tea and coffee. The manager and staff are very beautiful always smiling. It's a very well maintained place. The maintenance is a lovely guy. And all the residents always look like they're having a good time. I would gladly retire here when I get older

"The staff are all amazing & the care they give is exemplary. When my time comes, this would be the care home I'd want to live in!"

Chris C
carehome.co.uk rating: 4.82 out of 5

"I was moving a resident into Ross Court and was impressed with how great your staff were with helping me and my colleague find the right room asked me if I would like a cup of coffee. Your staff are a credit to you and must I feel mention your maintenance man who was brilliant and kind enough to lend me a tool I needed. So once again great staff doing great job"

Martin H
carehome.co.uk rating: 4.17 out of 5

"I was made very welcome and looked after very well thank you."

Lynette A
carehome.co.uk rating: 5.00 out of 5

"Very pleasant visit always, lovely staff always ready to assist me and never too much trouble. All the residents appear happy such a lot going on or peaceful afternoons. Everyone very welcoming."

J P
carehome.co.uk rating: 5.00 out of 5

"The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas. The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to know them extremely well. It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others? I really appreciate the fact that management were always available if you needed them. Thank you."

Christine D
carehome.co.uk rating: 4.50 out of 5

"Care home staff had made such an effort to make my aunt's 100th birthday a special occasion for her (and us), despite all the building work going on which meant that we had to use the main dining room instead of a private room for our tea party. A table has been laid for us in a corner of the room and there were lovely decorations including balloons displaying '100'. A lovely cake had also been made. Nothing seemed too much trouble for the staff to help us have such a memorable afternoon. It was also lovely to see that the staff managed to involve other residents in the celebration by helping to share cake and drinks around."

Caroline L
carehome.co.uk rating: 4.82 out of 5

"I was welcomed into the care home by very friendly staff and soon settled in my room which has a view of trees from the window. All the staff are kind and caring, understanding and helpful. I enjoyed all the activities which I joined and was able to meet other residents. The meals were delicious and varied and I enjoyed them. Thank you for a lovely stay and break - for myself and my daughter who looks after me at home."

Julia H
carehome.co.uk rating: 5.00 out of 5

"I wanted to praise the wonderful ‘nighttime carers’ (2 of whom were holding Mum’s hand when she slipped away) and all the ‘Ross Court Team’ for the care and compassion shown towards Mom especially during her last few days at Ross Court. Mom was treated with the utmost compassion, dignity and kindness. Mom had lived at Ross Court for 12 months and really enjoyed interacting with Barchester colleagues including the House Keeping Team. One staff member made her laugh, and she had a real soft spot for two others. Although she didn’t eat very much, she always looked forward to the lovely meals at Ross Court which I sampled with her on a few occasions. Although Mom’s funeral service was miles away it meant a lot to see staff at her Requiem Mass. Mom would have really liked that. I was also touched to receive the letter and card from a staff member. We just wanted to say ‘thank you’ for everything."

Fiona M
carehome.co.uk rating: 4.83 out of 5

"I have only spent time coming to visit my friend over a period of three years, staff always helpful and friendly and impressed at the cleanliness of the home."

Lindsay R
carehome.co.uk rating: 3.67 out of 5

"Mum has now been at Ross Court for over 7 years and is well-settled and cared for by all the staff, which is much appreciated. She enjoys the food, particularly the homemade cakes. She also enjoys the activities and we appreciate the role of the activities coordinator and hope as the home expands more support in this area including for 1-1 time is allocated and the points raised at the residents and relative meeting re: audio-visual support, are acted upon. We appreciate the new management support and look forward to the building refurbishment and completion."

Alyson L
carehome.co.uk rating: 3.92 out of 5

"The staff were wonderful as my mum was in for respite care. The room was very comfortable and the bathroom was very modern."

S E
carehome.co.uk rating: 4.75 out of 5

"Mum joined Ross Cour in June 2022. She settled well - a few ups and downs, with health issues. Since a new manager started, things have improved, and now renovations are completed. It is a place for Mum to live. All the staff are always very kind and lovely to Mum."

Sarah G
carehome.co.uk rating: 5.00 out of 5

"I have visited family members in several care homes across the country, and this is the best, most friendly and welcoming I have been in. Lovely surroundings."

C H
carehome.co.uk rating: 5.00 out of 5

"The new decorations have been done to a very high standard, and the type and quality of the furnishings are excellent. All staff are extremely caring, and nothing is too much trouble. Mum loves it here, and we feel confident that all her needs are being met."

Martin D
carehome.co.uk rating: 4.67 out of 5

"This is my father's fifth trip to Barchester Ross Court Care Home for respite. Wonderful care home, brilliant staff, always has a great time here. Absolute Peace of Mind leaving him here. Recently been refurbished to an excellent standard."

C H
carehome.co.uk rating: 5.00 out of 5

"All staff have been welcoming when admitting my mum to Ross Court. The newly refurbished areas add to the ambience of the premises and the new furniture enhances the overall standard of accommodation. The manager and staff are always helpful when we have any questions concerning my mother's well-being. On occasions we have visited when activities are taking place, my mother enjoys the stimulation for her mental health."

S A
carehome.co.uk rating: 4.67 out of 5

"I approve of the refurbishment of Ross Court; however, I wonder if there are any plans to redecorate the bedrooms. My mother's room will benefit from decorating and new curtains, which I understand will be done in the new year."

G R
carehome.co.uk rating: 4.50 out of 5

"Would just like to say how wonderful everyone is. So caring, thoughtful and understanding. When Mum first came to the home, we thought we were going to lose her, but a year and a half later, she is still here. Due to the great care she gets here, and she loves everyone. But sorry, girls, she does forget your names."

Kiri B
carehome.co.uk rating: 5.00 out of 5

"Since 2015, my mother has been at Ross Court. She has been kept safe through covid, cared for and attended to when ill, been entertained, and her needs and desires have been catered for. She now has a 5-star service in a 5-star model environment delivered by top quality staff, who not only look after her welfare but mine too by keeping me informed and advised accordingly."

V L
carehome.co.uk rating: 5.00 out of 5

"An inviting all family, friendly environment with lots to do and lovely new decor."

Chloe D
carehome.co.uk rating: 4.33 out of 5

"I recently visited my godfather at Barchester Ross Court Care Home and was impressed by the friendly and helpful staff. The surroundings and rooms are well-kept, up to date and have been recently refurbished. I have visited many homes and this is the best I have come across. I believe my godfather is well cared for and treated with dignity."

Ben H
carehome.co.uk rating: 5.00 out of 5

"Barchester Ross Court Care Home was beautifully appointed and clean throughout. All the staff were professional and caring and took an interest in their clients. The preparation of the food was very good and there was plenty of choice on the varied menu. Communication was excellent, especially with the manager who responded promptly with all queries. I was delighted and confident with the level of care that my mother received."

C W
carehome.co.uk rating: 4.83 out of 5

"Excellent in all respects. All staff are friendly and helpful. Food lovely. "Entertainment" is fun and great birthday cake."

Brian D
carehome.co.uk rating: 5.00 out of 5

"My husband was extremely happy at Barchester Ross Court Care Home, he even stayed an extra week! He loved the food and thought the staff were wonderful. They all made time to talk to him and made a great fuss on his birthday which he loved. When I need a rest, he will be quite happy to go back which says it all!"

Carole D
carehome.co.uk rating: 5.00 out of 5

"My mother was a resident at Ross Court from January 2023 to December 2024. Who cannot thank the staff enough for their love, care and compassion during this time. Also, the dignity with which she was treated as her health began to fail. Thank you Ross Court."

S H
carehome.co.uk rating: 5.00 out of 5

"I was so impressed by the level of commitment to the care of residents by all staff. They couldn't do enough for my parents and us when we visited. The food was appropriate to the needs of the individuals, that is they cared for their preferences and portioned according to their appetite. They made my parent's last few weeks as comfortable as they could. Can't thank them enough."

T R
carehome.co.uk rating: 4.67 out of 5

"My mum has been in Ross Court Care Home for 18 months. Living as I do, 450 miles away from the care home, I've always felt secure with the level of care and support that all the staff at Ross Court provide. The food is first-rate and almost at hotel standards. I visit Ross Court every 8 weeks and the level of care and support has never changed."

Julian P
carehome.co.uk rating: 5.00 out of 5

"I am very pleased with the care both physically and emotionally that Mum receives at Ross Court. She is treated as an individual. The care staff are really good at communicating with us, the family. Thank you to the manager and all the staff."

M T
carehome.co.uk rating: 5.00 out of 5

"Ross Court - the staff are incredibly compassionate and are always available to help and support Mum. As a family we feel that our mum is exceptionally well cared for, they always have time for a chat if we have questions. Nothing is too much. Huge thanks to the staff."

Frankie P
carehome.co.uk rating: 5.00 out of 5

"Ross Court: since the refurbishment the home is like a top hotel, staff are always friendly and eager to help when needed. The bedroom is very spacious and well-appointed; food is excellent-restaurant quality! All in all an excellent home for MIL."

James P
carehome.co.uk rating: 4.83 out of 5

"It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful."

Donna E
carehome.co.uk rating: 5.00 out of 5

"Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents. My father has been a resident for two years and the level of care he has received has been above and beyond. I know he is both happy and well cared for and that ensures I have no concerns regarding his welfare. Keep up the good work!"

R L
carehome.co.uk rating: 4.55 out of 5

"My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors."

R B
carehome.co.uk rating: 3.75 out of 5

"I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home."

Ray P
carehome.co.uk rating: 5.00 out of 5

"I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court."

Elizabeth L
carehome.co.uk rating: 4.83 out of 5

"A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons."

Melanie B
carehome.co.uk rating: 5.00 out of 5

"Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well as other residents."

Stuart M
carehome.co.uk rating: 4.50 out of 5

"I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake."

Lily D
carehome.co.uk rating: 5.00 out of 5

"Every time we visit my grandmother, the staff are always so friendly and helpful. There are loads of activities to do every day and my grandmother loves it here."

Helen K
carehome.co.uk rating: 5.00 out of 5

"Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table. It was a lovely surprise and made Mum's and our day very special. Thank you to all concerned."

Jean A
carehome.co.uk rating: 5.00 out of 5

"Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning."

Roy B
carehome.co.uk rating: 3.08 out of 5

"The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families for their relatives."

Rosemary K
carehome.co.uk rating: 5.00 out of 5

"Dad enjoyed his stay at Barchester Ross Court Care Home, he was unsettled to begin with but soon found his way around and made friends. He especially enjoyed the activities and food. IN hindsight, his first stay for respite should have been a fortnight to give him more time to adjust but that was our decision and nothing to do with Ross Court."

D B
carehome.co.uk rating: 5.00 out of 5

"Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great."

M G
carehome.co.uk rating: 5.00 out of 5

"Instantly, on entering Barchester Ross Court Care Home, the atmosphere was so peaceful and relaxing. Staff and management are very kind and welcoming. They treat the residents like treasured guests in a five-star hotel and very much retain the personal touch. I am very happy with my 93-year-old friend being looked after in Ross Court. To visit her here is very pleasant and she feels like she is at home. I have visited other care homes in the area and feel Ross Court has the best facilities and care."

Elizabeth B
carehome.co.uk rating: 4.92 out of 5