Reviews for Ross Court Care Home

We score 9.8/10

50 Reviews


30 September 2023

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What our families say on

"My mother continues to enjoy being a resident here. Very happy! The home was happy to accommodate a family get-together, for eight people, to celebrate my mother's 98th birthday. We had a wonderful lunch and the table setting surpassed all our expectations. It was wonderful, certainly a wow factor! Also to share our celebrations with Mum's wider family, the other residents and the amazing carers."

Susan H rating: 5.00 out of 5

"A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to anyone."

S A rating: 5.00 out of 5

"My mother's 98th birthday at Barchester Ross Court Care Home, an outstanding celebration, such thought and care went into the afternoon. The staff are always wonderful and since the new manager has been in place, everything has been under continuous review to see if it can be even better. Mum is very happy and extremely well cared for. I am confident that she is safe and well-stimulated too. The care she receives is second to none."

M A rating: 5.00 out of 5

"Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great."

M G rating: 5.00 out of 5

"Instantly, on entering Barchester Ross Court Care Home, the atmosphere was so peaceful and relaxing. Staff and management are very kind and welcoming. They treat the residents like treasured guests in a five-star hotel and very much retain the personal touch. I am very happy with my 93-year-old friend being looked after in Ross Court. To visit her here is very pleasant and she feels like she is at home. I have visited other care homes in the area and feel Ross Court has the best facilities and care."

Elizabeth B rating: 4.92 out of 5

"Dad enjoyed his stay at Barchester Ross Court Care Home, he was unsettled to begin with but soon found his way around and made friends. He especially enjoyed the activities and food. IN hindsight, his first stay for respite should have been a fortnight to give him more time to adjust but that was our decision and nothing to do with Ross Court."

D B rating: 5.00 out of 5

"This is a wonderful, well-cared-for home. Spotless with friendly and helpful staff. A beautiful room for our dear friend."

Diana D rating: 5.00 out of 5

"Ross Court Care Home is beyond excellent! My mother has been at Ross Court for around 3 years now. Her dementia is now quite severe. I live in the USA and it gives me such comfort to know she is being well cared for. Absolutely all of the staff are fantastic. I am able to do video calls with my mum anytime which is the next best thing to being there. I would highly recommend this care home in a heartbeat."

Paul W rating: 5.00 out of 5

"Ross Court - the staff are incredibly compassionate and are always available to help and support Mum. As a family we feel that our mum is exceptionally well cared for, they always have time for a chat if we have questions. Nothing is too much. Huge thanks to the staff."

Frankie P rating: 5.00 out of 5

"Ross Court: since the refurbishment the home is like a top hotel, staff are always friendly and eager to help when needed. The bedroom is very spacious and well-appointed; food is excellent-restaurant quality! All in all an excellent home for MIL."

James P rating: 4.83 out of 5

"Home visited over the last 18 months, I have found the staff helpful and cheerful. My friend is happy and well cared for. The care facility is always clean and staff is on hand to assist. They provided a lovely birthday tea for my friend and her family just last week and had a very enjoyable time."

Joan L rating: 4.67 out of 5

"My mum has been in Ross Court Care Home for 18 months. Living as I do, 450 miles away from the care home, I've always felt secure with the level of care and support that all the staff at Ross Court provide. The food is first-rate and almost at hotel standards. I visit Ross Court every 8 weeks and the level of care and support has never changed."

Julian P rating: 5.00 out of 5

"I am very pleased with the care both physically and emotionally that Mum receives at Ross Court. She is treated as an individual. The care staff are really good at communicating with us, the family. Thank you to the manager and all the staff."

M T rating: 5.00 out of 5

"My mother was a resident at Ross Court from January 2023 to December 2024. Who cannot thank the staff enough for their love, care and compassion during this time. Also, the dignity with which she was treated as her health began to fail. Thank you Ross Court."

S H rating: 5.00 out of 5

"I was so impressed by the level of commitment to the care of residents by all staff. They couldn't do enough for my parents and us when we visited. The food was appropriate to the needs of the individuals, that is they cared for their preferences and portioned according to their appetite. They made my parent's last few weeks as comfortable as they could. Can't thank them enough."

T R rating: 4.67 out of 5

"Excellent in all respects. All staff are friendly and helpful. Food lovely. "Entertainment" is fun and great birthday cake."

Brian D rating: 5.00 out of 5

"My husband was extremely happy at Barchester Ross Court Care Home, he even stayed an extra week! He loved the food and thought the staff were wonderful. They all made time to talk to him and made a great fuss on his birthday which he loved. When I need a rest, he will be quite happy to go back which says it all!"

Carole D rating: 5.00 out of 5

"Since the completion of the refurbishment, the home now gives you a hug on arrival. This combined with the general manager's leadership means we now have a confident feeling about the care and attention Dad is receiving. The home has a feel it was previously missing and that is represented in all the staff members I encounter and interact with."

R P rating: 4.83 out of 5

"Barchester Ross Court Care Home was beautifully appointed and clean throughout. All the staff were professional and caring and took an interest in their clients. The preparation of the food was very good and there was plenty of choice on the varied menu. Communication was excellent, especially with the manager who responded promptly with all queries. I was delighted and confident with the level of care that my mother received."

C W rating: 4.83 out of 5

"I recently visited my godfather at Barchester Ross Court Care Home and was impressed by the friendly and helpful staff. The surroundings and rooms are well-kept, up to date and have been recently refurbished. I have visited many homes and this is the best I have come across. I believe my godfather is well cared for and treated with dignity."

Ben H rating: 5.00 out of 5

"An inviting all family, friendly environment with lots to do and lovely new decor."

Chloe D rating: 4.33 out of 5

"Since 2015, my mother has been at Ross Court. She has been kept safe through covid, cared for and attended to when ill, been entertained, and her needs and desires have been catered for. She now has a 5-star service in a 5-star model environment delivered by top quality staff, who not only look after her welfare but mine too by keeping me informed and advised accordingly."

V L rating: 5.00 out of 5

"I approve of the refurbishment of Ross Court; however, I wonder if there are any plans to redecorate the bedrooms. My mother's room will benefit from decorating and new curtains, which I understand will be done in the new year."

G R rating: 4.50 out of 5

"Would just like to say how wonderful everyone is. So caring, thoughtful and understanding. When Mum first came to the home, we thought we were going to lose her, but a year and a half later, she is still here. Due to the great care she gets here, and she loves everyone. But sorry, girls, she does forget your names."

Kiri B rating: 5.00 out of 5

"All staff have been welcoming when admitting my mum to Ross Court. The newly refurbished areas add to the ambience of the premises and the new furniture enhances the overall standard of accommodation. The manager and staff are always helpful when we have any questions concerning my mother's well-being. On occasions we have visited when activities are taking place, my mother enjoys the stimulation for her mental health."

S A rating: 4.67 out of 5

"This is my father's fifth trip to Barchester Ross Court Care Home for respite. Wonderful care home, brilliant staff, always has a great time here. Absolute Peace of Mind leaving him here. Recently been refurbished to an excellent standard."

C H rating: 5.00 out of 5

"Mum joined Ross Cour in June 2022. She settled well - a few ups and downs, with health issues. Since a new manager started, things have improved, and now renovations are completed. It is a place for Mum to live. All the staff are always very kind and lovely to Mum."

Sarah G rating: 5.00 out of 5

"The heart of Ross Court Care Home is the residents and staff. My 97-year-old mother feels very safe and cared for, especially during the recent upheaval due to the refurbishment of the home. She is contented and happy and enjoys joining in with the variety of activities provided. The new management team is proactive and listens to any concerns and will, if possible, act upon them, e.g. laundry system and installation of drinking water facilities as discussed at recent open meetings. Reinstatement of the minibus would be wonderful under new management and provide an improvement in residents' mental health and well-being."

Susan H rating: 4.25 out of 5

"I have visited family members in several care homes across the country, and this is the best, most friendly and welcoming I have been in. Lovely surroundings."

C H rating: 5.00 out of 5

"The new decorations have been done to a very high standard, and the type and quality of the furnishings are excellent. All staff are extremely caring, and nothing is too much trouble. Mum loves it here, and we feel confident that all her needs are being met."

Martin D rating: 4.67 out of 5

"The overall standard of care at Ross Court Care Hom is outstanding. The staff are extremely caring and ensure that families are kept up to date. The latest refurbishments make the property resemble a 5* total and this coupled with a regular and lively entertainment programme ensures the atmosphere is happy."

R L rating: 4.75 out of 5

"I have been most impressed by the care given to my mother over the past nine months. The carers are brilliant, sympathetic, kind, very professional and always available to talk with the residents. The manager and her management team are highly diligent and have gone to great lengths to keep the home running during a period of upheaval and renovation. I am confident that my mother is in a very good, safe place."

Phil A rating: 4.36 out of 5

"The staff were wonderful as my mum was in for respite care. The room was very comfortable and the bathroom was very modern."

S E rating: 4.75 out of 5

"Mum has now been at Ross Court for over 7 years and is well-settled and cared for by all the staff, which is much appreciated. She enjoys the food, particularly the homemade cakes. She also enjoys the activities and we appreciate the role of the activities coordinator and hope as the home expands more support in this area including for 1-1 time is allocated and the points raised at the residents and relative meeting re: audio-visual support, are acted upon. We appreciate the new management support and look forward to the building refurbishment and completion."

Alyson L rating: 3.92 out of 5

"I am a daughter and have found everyone helpful in trying to make things right for my mother."

Sally H rating: 4.55 out of 5

"Our mum has been in Ross Court for over 7 months. She has taken time to settle. All of the staff are very helpful and curious. I feel that the current manager has been at Ross Court he's improved. Especially in communication with loved ones and ensuring the care plans are in place."

M T rating: 4.17 out of 5

"My mum has been here since June 2022. She is extremely well looked after by all of the staff, from cleaners to management. We are always kept fully informed with regard to her health and well-being. Nothing is too much for anyone. I can visit whenever I want and am always made welcome, as are other family and friends. Tea and cake are always offered. Mum feels safe and happy here which puts our minds, as a family, at rest. It is good that the facilities are all being updated."

M B rating: 4.92 out of 5

"Particularly impressed with how staff are coping and helping residents are being supported during a time of massive upheaval during on going renovation works. Mum says she is happy and loves all her carers and although she can't remember what she eats she says the food is good. Staff are always cheerful and happy to answer any of our queries and the activities provided are amazing."

J A rating: 5.00 out of 5

"I have only spent time coming to visit my friend over a period of three years, staff always helpful and friendly and impressed at the cleanliness of the home."

Lindsay R rating: 3.67 out of 5

"Ross Court suffers from being part of the Barchester Healthcare empire of more than 250 care homes that has an impersonal corporate culture with multiple layers of management. Barchester acquired it from a previous owner. Before the change of ownership, it was a friendly and happy place but the atmosphere quickly deteriorated when Barchester arrived. The Manager resigned after 23 years’ service and since then there has been a procession of five different Managers. The turnover of care staff rapidly increased with the consequent deterioration in the quality of care. My mother was a resident for over four years. For more than three years she had a landline phone in her room but Barchester decreed that they would no longer provide residents with phones and her phone was disconnected without warning. It was left to each resident to enter into a contract with a phone company of their choice to provide a phone. When my mother passed away nobody represented Ross Court at her funeral."

I G rating: 2.75 out of 5

"I wanted to praise the wonderful ‘nighttime carers’ (2 of whom were holding Mum’s hand when she slipped away) and all the ‘Ross Court Team’ for the care and compassion shown towards Mom especially during her last few days at Ross Court. Mom was treated with the utmost compassion, dignity and kindness. Mom had lived at Ross Court for 12 months and really enjoyed interacting with Barchester colleagues including the House Keeping Team. One staff member made her laugh, and she had a real soft spot for two others. Although she didn’t eat very much, she always looked forward to the lovely meals at Ross Court which I sampled with her on a few occasions. Although Mom’s funeral service was miles away it meant a lot to see staff at her Requiem Mass. Mom would have really liked that. I was also touched to receive the letter and card from a staff member. We just wanted to say ‘thank you’ for everything."

Fiona M rating: 4.83 out of 5

"Care home staff had made such an effort to make my aunt's 100th birthday a special occasion for her (and us), despite all the building work going on which meant that we had to use the main dining room instead of a private room for our tea party. A table has been laid for us in a corner of the room and there were lovely decorations including balloons displaying '100'. A lovely cake had also been made. Nothing seemed too much trouble for the staff to help us have such a memorable afternoon. It was also lovely to see that the staff managed to involve other residents in the celebration by helping to share cake and drinks around."

Caroline L rating: 4.82 out of 5

"We have been lucky enough to celebrate my mother's 100th birthday today. We cannot thank the staff enough for helping us make it the day she would like and be able to enjoy. The entertainment staff put everything together and were there for anything we needed, including photo taking. After worrying about how my mother would cope she rose to the occasion as you can tell by the photos taken. Thank you all for making her feel special."

Sally H rating: 4.82 out of 5

"I was welcomed into the care home by very friendly staff and soon settled in my room which has a view of trees from the window. All the staff are kind and caring, understanding and helpful. I enjoyed all the activities which I joined and was able to meet other residents. The meals were delicious and varied and I enjoyed them. Thank you for a lovely stay and break - for myself and my daughter who looks after me at home."

Julia H rating: 5.00 out of 5

"Ross Court has been so welcoming from the moment my father 'checked in'. It has a light airy feel when you arrive in the building and the cleanliness of the rooms and all communal areas are faultless. The staff are absolutely wonderful and are at hand to help whenever needed. Everyone is so friendly! My father feels comfortable and looked after which provides me with peace of mind that is invaluable. I have been told on many occasions that the food is fab here and I can confirm that this is 100% true! Thank you!"

V D rating: 5.00 out of 5

"Pre-admission, very kind, organised and professional. On admission, the care assistant who opened the door was not aware of admission and the family had to wait to be shown to the resident's room, as a new resident this increased their anxiety. Lack of space, television could be mounted on the wall in room so personal items visible. The TV in the communal room is very small for residents with eye defects. Staff generally very friendly and food and drinks super."

A L rating: 4.08 out of 5

"Ross Court Care Home is an excellent care home, with wonderful caring staff. They go above and beyond and nothing is too much trouble. Including arranging lunch for mum with dad on her birthday. Lots of activities and fantastic events like their Hawaii tropical day."

K S rating: 4.75 out of 5

"Visiting Ross Court Care Home to see my mother is always a pleasure. She is very happy and settled there and likes her room very much. The staff are helpful and friendly and have a good rapport with the residents."

S A rating: 4.83 out of 5

"I have visited a friend frequently at Ross Court since she became a resident there. I have always found the staff friendly, cheerful and helpful. The home is spotless and kept in excellent order. There seems to be a happy, homely atmosphere."

Nesta H rating: 5.00 out of 5

"Barchester Ross Court Care Home is a warm, welcoming building with an instantly friendly atmosphere. My mother has a 'garden' room which has been upgraded in the last few weeks and she and our family are very happy with it. The staff seem caring and attentive and my mother is very fond of them. Hospital, chiropody and optician appointments have been arranged for Mum. Overall, we are very happy with Ross Court."

Jean A rating: 4.92 out of 5

"All of the staff at Ross Court are very friendly and kind. The food is of a very high standard and Mum's 'garden room' is comfortable and cosy with a nice view. The entertainment organiser works very hard to provide interesting activities which Mum enjoys taking part in, within her capabilities."

Susan H rating: 4.50 out of 5

"I am very happy here."

Audrey C rating: 5.00 out of 5

"Nothing too much for any of the staff here, not only to my mum but to family and friends as well. Unfortunately, Mum passed out on Wednesday at lunch while I was here, and everyone was amazing looking after Mum. It was a scary experience, but made so much easier with the care and empathy they showed both Mum and I. Myself and my sister feel comforted that Mum is being looked after so well."

Melanie B rating: 4.83 out of 5

"Staff excellent when I fainted at lunch one day when my daughter was lunching with me. Staff looked after my best interests."

Pauline G rating: 4.75 out of 5

"I love them all; they do anything to help you. I highly recommend them."

Stella D rating: 5.00 out of 5

"My first visit, but all the staff were most welcoming, and tea was offered on arrival. I cannot give comments on all questions because only viewed for one hour, but overall, excellent."

Caroline P rating: 5.00 out of 5

"Cannot comment on everything, but found the staff very helpful and friendly. Expected the room to be slightly larger but very pleasant otherwise."

Anne T rating: 4.58 out of 5

"After viewing numerous care homes, myslef and my siblings instantly took a liking to Ross Court. The detail that was given to us by one lady was fantastic. Mum is cared for 24/7, which is required (even if she doesn't think so), which gives all of us peace of mind. Being able to visit at will is absolutely first-class service. Very pleased."

Neil M rating: 4.33 out of 5

"Dad has been with Ross Court for four months. His general health and physical ability have improved greatly since arriving. He is, in particular, enjoying the quality and variety of food, which has improved his weight and capabilities greatly. He is extremely happy and well cared for, and all staff are friendly, helpful and caring, in particular, to Mum when she visits."

Kim S rating: 4.5 out of 5

"Knowing a lot of the residents as fellow Rossians - I regularly attend events at Ross Court - as well as being a supporter and volunteer at as many events as possible throughout the year, I also go along to give talks, chat to residents and take part when I can. During this month of review, I was invited to one of their open days where various activities were taking place - including Belly Dancing and another volunteer with his Vintage MG. The residents were having a wonderful time on these activities and I could see the joy and enthusiasm on their faces no matter their age or abilities. They had been doing craft activities earlier and the way the volunteers and staff interact with the residents is always wonderful to see. It is always a great pleasure to visit, take part and interact - whenever my time allows - the staff are so caring, helpful and friendly which makes the residents home (which is what Ross Court is) a joy for them - a true home from home. Nothing is too much trouble."

Mary S rating: 5 out of 5

"Very lovely staff and rooms and always cheerful and residents are happy."

J B rating: 4.42 out of 5

"I am very thankful to all the lovely staff who are looking after my stepfather. The staff and management are quick to address issues and are very caring. The staff are attentive and responsive when needed."

C B rating: 4.18 out of 5

"Extremely comfortable and accomodating."

A L rating: 4.17 out of 5

"Mum was originally placed here for respite care when her mental condition was very poor due to early stages of dementia and confusion as a result of a urine infection. The staff were wonderful to her and got her medication changed and monitored. He condition improved greatly, and she is now a permanent resident. She adores all the staff, and they are wonderful to her. Her room is lovely. The food is excellent, and her health is monitored. Activities are arranged almost daily, and Mum is now partaking and thoroughly enjoying herself."

M D rating: 4.83 out of 5

"Admission p[rocedure simple and detailed. Good communication with clients. Cosy atmosphere and very clean. Sound range of daily activities. Good nutritional meals. Well organised medical needs. Friendly staff and helpful feedback. Stimulation for clients each day."

S A rating: 4.67 out of 5

"My father has been at Ross Court Care Home for nearly 4 weeks now and I have found that the staff are very caring about his safety and needs. I have been made welcome every time I visit him by all the staff there. I feel confident that he is in a safe and pleasant environment where all his needs are met as nothing seems to be too much trouble."

Wendy P rating: 4 out of 5

"First impressions were friendly, welcoming staff and a very homely feel to the place which is immaculately clean. The Standard of care is excellent and the food is superb with plenty of choice. It is comforting to know that my Mother-in-law is being looked after so well with the attentive and caring staff. All of them are friendly, caring and professional. I would have no hesitation in recommending Ross Court."

Barbara M rating: 5 out of 5

"My 95yr old Mother has been a resident for nearly a year now and she and I have always found the management and all staff and carers very approachable, respectful, caring and nothing is too much trouble. There is a real family atmosphere and my mother's wellbeing is paramount to them both physically and mentally. For example, from entering during Lockdown due to Covid-19 with a fractured pelvis and was catheterised she now walks with a frame and after 6 months of persistence by the carers and district nurse is catheter free. A lovely home and beautiful gardens and lots of stimulating fun activities are on offer which my Mother readily participates in. 5 stars from us!"

Susan H rating: 5 out of 5

"After visiting my aunt for quite sometime at Barchester Ross Court Care Home I have found the changes that are being done in the home to be all centered around the residents, they have a fantastic activity coordinator who is doing marvellous things with residents and they have catered activities to everyone’s needs. I am very impressed as my aunt says she wouldn’t want to be any where else, keep up the good work."

Julie T rating: 4.92 out of 5

"Today I visited a friend who is a resident at Ross Court. Tomorrow is her birthday, so I asked a member of staff do they get a cake, his reply was yes, he said at Ross Court the residents Birthday is made extra special, said they have cards, presents, balloons and birthday cake, and all the staff gather round and sing happy birthday. I asked my friend if she was happy at Ross Court and she said yes, made me feel very welcome. She said the care she receives is outstanding. We spent time in the pod, then when I left she was walking around the beautiful gardens at Ross Court. I have no problem recommending the home. It's in a lovely location close to town, and only a short distance from the beautiful River Wye."

Pearl rating: 4.92 out of 5

"I am the niece of a resident in Barchester Ross Court and I have found the staff very caring and go out of their way to make my aunt feel at home. The activities are fun and she enjoys fun times with everyone else. The food is excellent and I would highly recommend Ross court. The manager puts you at ease and understands our concerns and deals with them with kindness and respect."

Julie T rating: 4.83 out of 5

"I'm so glad that we are allowed to go into the home again, I went to visit a close friend. She used to live near us. I haven't seen her for over a year, she looked so well. I asked if she was happy, she said yes couldn't be happier and said that the care was outstanding and she wouldn't want to go anywhere else. I was very impressed with how clean the home was, the staff all looked smart. It felt like a family home."

Pearl M rating: 4.83 out of 5

"It was so nice to visit a friend recently, I haven't been able to see her for a while as I been shielding. It was so nice to be able to see her face to face in the pod. She looked very well. she said she wouldn't want to be anywhere else than Ross Court. I asked if all her caring needs were being met, she said everyone was so helpful and caring. She told me that they have a new activities lady she doesn't always go to activities herself but has been going a lot lately, her words were I really enjoy getting involved now as they make it fun. She particularly enjoyed helping to decorate the wooden spoons. Its been a pleasure visiting her knowing she is being really cared for."

R M rating: 4.83 out of 5

"I am the son of one of the residents. The Manager and all of her staff are fantastic. I have been impressed by their friendliness, compassion and professionalism. Ross Court is a lovely Care Home."

Paul W rating: 4.17 out of 5

"As a volunteer for a local organisation, recently placed a friend in Ross Court for a period of respite for home improvement works. This home is an excellent local choice whom we have used several times in the past. The home is kept to a high standard of cleanliness and hygiene throughout the staff are all well presented pleasant at all times to both clients and relatives and visitors. They respond proactively to their clients' needs and also engage them in many social activities for recreational stimulus. They have an excellent selection of all dietary needs. Inquiries are well met and responses quickly acted upon. This home is an excellent choice."

Jane B rating: 5 out of 5

"My mother has been a resident at Ross Court for approx 4 months and we couldn’t be happier with the care and support she is receiving. All the staff are so nice and very caring and the home manager has done so much to make her feel safe, cared for and happy, often going above and beyond what is expected. The communication during these difficult times has been fantastic, we really couldn’t have asked for more, the visiting protocol, when allowed, has also been eco driven to none. Well done to all at Ross Court."

Tony P rating: 4.17 out of 5

"No complaints. Really happy with all the care and attention."

C T rating: 5 out of 5

"Most of the staff are helpful and friendly. Lovely grounds, comfortable rooms. Really enjoyed my stay at such a difficult time. Hope to see you again."

A R rating: 4.5 out of 5

"My mother-in-law has only been in Ross Court for two weeks; she was living in her own flat until recently her mobility became so bad, she was unable to care for herself. She had become very confused, and as much as we wanted to, we were unable to care for her ourselves. We are so happy with the care that she has received, although because of the circumstances, we are unable to visit her, we can phone her every day. She sounds so happy and well cared for, her confusion is less, and she seems more like her old self. The staff are friendly and helpful; there seems to be a real homely feel to Ross Court. Mother is enjoying the lovely food, the menu certainly looks impressive! We are looking forward to visiting her and sitting out in the beautiful grounds, which she has yet to explore."

Jenny P rating: 4.08 out of 5

"Ross Court helped our family at a very difficult time for us supplying first-class respite care for Mum who has Alzheimer’s. Whilst the transition from home to Ross Court was not a straight forward one due to the pandemic, the staff made mum very welcome and comfortable, quickly working out her quirks! Mum then had the stimulation she needed which would not have been available at home during this time and soon settled in. Thank you Ross Court for caring so well for mum during this time!"

Sally rating: 4.58 out of 5

"Mum was moved to Ross Court after being evacuated from the residential home where she had lived happily for 14 months. We were experiencing the worst floods we had seen in over 60 years. Mum has dementia and we worried about the effect the trauma would have on her mental health and the upheaval of change and leaving the stability of a routine and people she understood and trusted. The home went into lockdown mid-March but we needn't have worried. Luckily mum has a phone in her room, she laughs and chats happily with us and has empathy, something that we thought dementia had taken from her some time ago. My telephone conversations with her are reminiscent of a time when she was dementia-free. Any concerns have been dealt with sympathetically and reassuringly. I'm confident that mum is being looked after well and the level of care is of an exceptional standard. My confidence comes from the honest and openly caring attitude of the manager but more so the tone of my own mum's voice."

Amanda G rating: 4.33 out of 5

"After a previous visit to Ross Court, I felt compelled to leave a review. Ross Court is a beautiful property set in lovely ground which is well kept. It was clean and well presented inside. The home is welcoming and friendly all the staff are very enthusiastic and caring. The manager is very approachable. The visit was very enjoyable. Well done to all you are doing a brilliant job. We clap for you all every Thursday. Keep up the good work."

Gareth C rating: 4.58 out of 5

"All the staff is dedicated to the care and comfort of the residents. Also friendly and helpful to visitors. The manager is approachable and has the welfare of residents and staff at heart, first and foremost. Only downside:- the coffee given in the home is awful! Wouldnt even have known it was coffee!"

Jennifer B rating: 4.17 out of 5

"Excellent leadership from the top filters down through to excellent carers performing a difficult job with a smile. Good Christmas lunch too! Thank you."

Graham J rating: 4.42 out of 5

"I have the pleasure of providing a monthly activity for the residents at Ross Court. The home is friendly and welcoming, the residents are kind and enthusiastic, staff are very supportive and I always enjoy my visits. I have no hesitation in recommending Ross Court"

Alex D rating: 4.5 out of 5

"My father has been a resident at Ross Court for over 2 years, he is well cared for and has been able to join in a number of activities and outings. The home is very well managed, the staff an appropriate mix of professional and friendly, as his dementia has progressed they have treated him with dignity and respect. My father is comfortable and seems to enjoy the food. I hope that the new owners will invest in updating the fixtures and fittings - whilst they are all adequate they do appear dated and somewhat tired."

Linda S rating: 4.25 out of 5

"My mother was apprehensive about "going into a home" - however, within a few days she was settled, happy and warmly welcomed by all staff, from the manager to the laundry - she was made to feel at home and relaxed. There are many activities available every day, she particularly enjoys the art group and church services. The rooms are bright, clean and can be personalised to the resident's taste. Visitors are welcome at any time, we feel very relaxed about popping in for a coffee/tea with Mum, or even joining in some of the events."

Paul C rating: 4.67 out of 5

"Mum has been in Ross Court for 2 years now. She is very happy, stimulated and well cared for by attentive and cheerful staff. This month her Sky TV signal dropped and the home quickly arranged a rescue so she could continue to enjoy her tennis. It can be summed up in the phrase ' this care home smells like a hotel not a care home'."

Peter R rating: 5 out of 5

"After my initial thoughts to move to a care home, I soon settled into my new life, taking part as much as possible in the homes activities. Thoughts of losing my independence were soon forgotten. My favourite places are the lovely gardens. The staff are helpful, friendly and cheerful and I feel lucky to call Ross Court my home. This is also a sentiment, that a friend of mine who visits me often shares with me. All the staff go to great lengths to give me the support I need. The managers door is always open for talks and advice to residents and their family and friends alike. The atmosphere at Ross Court is one of peace, pleasantness and loving care, just as you would expect in a happy family. I have no hesitation to recommend Ross Court to anyone looking for a home from home."

Audrey M rating: 4.92 out of 5

"I think Ross Court Care Home is a very good home, it is more like a luxury hotel. The atmosphere is great, very friendly, a high standard, it is very well maintained and the staff are always smart. The activities they provide are also a very valuable asset, you are occupied in a way that is appropriate for the individual. They have regular events that involve family and friends. The cost I know would deter some people but for those who can afford it, I thoroughly recommend it."

Margaret H rating: 4.5 out of 5

"All members of staff at every level are professional, dedicated, friendly and place the care and well being of our Mom at the centre of all they do. There is no doubt in our mind that the high standards met by Ross Court Care Home is set by the leadership and direction given by Ross Court Care Home Manager on a daily basis."

Rob rating: 4.83 out of 5

"My wife has the best attention possible and I have access to all senior staff at all times, if necessary. The best in the area. It is a pity that a nursing service is not offered because the care and support is almost up to that standard"

AHS rating: 4 out of 5

"Although it is 2 years since my Nan stayed here for respite care I would like to talk about this home. The staff were wonderful at all times with Nan. She only stayed for 2 weeks but in that short time she felt settled and happy,which for her as an independent lady was a massive task. Her room was beautiful and she couldn't wish for better care. Special mention to the carer who Nan really developed a special bond with. Thank you for making a difficult time that bit easier."

Sarah D rating: 4.75 out of 5

"Friendly staff. Great service. Very happy with how our friend is looked after."

C B rating: 4.58 out of 5

"We were very impressed with the care home. Beautiful home and gardens and our cousin was very happy and at home there when we saw her last week."

J M B rating: 5 out of 5

"I have been a friend of one resident for 77 years, Godmother to her son and concerned and involved with her life for nearly all those years. I knew of her family and the decision to place her in care. I went to visit soon after her arrival at Ross Court and was instantly impressed and have continued to be so. The care and compassion for her is instantly apparent and as her condition (onset Alzheimer's) became evident, I continue to see outstanding levels of professionalism and an exceptional manager and staff of the highest standard."

Penelope K rating: 5 out of 5

"My mother is very content in Ross Court. She has a lovely room with views of countryside. She enjoys the meals and the activities. The staff all treat her with respect and friendship."

A M rating: 4.83 out of 5

"I have recently attended a care review at Ross Court Care Home which reaffirmed my faith in the care and consideration that is given to my mother, the staff are always friendly and cannot do enough to keep my mother happy."

M S rating: 4.18 out of 5

"Following surgery, my Mother has spent one month convalescing in the care of the home manager and her wonderful team at Ross Court. As a family we cannot speak highly enough of the care she has received, it has been absolutely outstanding. The manager and her team made my Mother incredibly welcome from the first moment we walked through the door. The time has flown by with Ross Court providing a full schedule of activities, encouraging all the residents to join in, which my Mother has really enjoyed. We would heartily recommend Ross Court to anyone looking for a full variety of care requirements either short or long term. It has been a home from home for the four weeks my Mother has stayed there. A jolly big Thank You to every single member of the team."

Katie S rating: 5 out of 5

"Very clean and well organised. Staff very friendly. Only concern was another resident entered my mother's room when she was asleep. Apart from this incident, could not fault the care she received."

Steven D rating: 4.75 out of 5

"I was hugely impressed with the bustling atmosphere of this lovely care home - not to wait for the grim reaper, but somewhere to go and live each day to the full within each individual's capacity. It was busy and engaging and there was plenty of communication between residents and staff. It was also relaxed and informal. Everyone we saw was treated with dignity and respect and an understanding that even though their memories/faculties might be failing, they were still people who had led rich and fulfilling lives. I regretted that my husband opted for a care home nearer to friends and family - I am confident that he would have been very content at Ross Court."

Susie G rating: 5 out of 5

"My wife stayed at Ross Court for 11 days to give me respite. It is located on a beautiful site and easy to reach. The room she stayed in was airy, light, clean and comfortable with a nice view of the attractive garden. The staff were kind, friendly and thoughtful and unlike in some care homes, spoke often to my wife. All in all, her stay was very pleasant and we will try to come again."

Peter K rating: 4.58 out of 5

"My father is a resident of the home and during his time at Ross Court has been well cared for, general health and well being has improved and he has been stimulated to join in the various activities, outings, entertainment etc. The home is clearly well led and the staff attentive and caring"

LS rating: 4.58 out of 5

"I stayed 10 days in Ross Court as I needed respite care following a hip replacement. I found the home comfortable, with caring and pleasant staff. I did find the lighting in my room a bit of a challenge. The ceiling light making the room rather gloomy and making reading difficult, but a bulb was changed."

R D rating: 3.92 out of 5

"Ross Court is an extremely friendly, caring and well run residential home. Staff are well trained and efficient. The home is set in attractive grounds for residents to safely enjoy the fresh air. My father has been made most welcome and has been looked after beyond my expectations. Ross Court deserves its excellent reputation."

W D rating: 4.17 out of 5

"I have been treated very well and would recommend anyone to come here. I was most impressed how kind the staff were to me and within days I felt so much better."

Norma S rating: 5 out of 5

"My husband who is a wheelchair case has been a resident for 11 months. I visit almost daily and always receive a friendly welcome from all the staff. The nursing care he is receiving is of the highest standard. The staff are extremely caring, friendly and understanding of his case. His room is not of the best but perfectly adequate for his needs as it is on the ground floor and being in a wheelchair during the day makes his life interesting watching the world go by."

Ann M rating: 5 out of 5

"My mother was a resident at Ross Court for the final 6 years of her life, as she suffered from Alzheimer's. In these difficult circumstances, it has always been a great source of comfort and reassurance, as soon as it became clear that there could have been no better place for her to spend this time."

James M rating: 4.92 out of 5

"The care that my mother receives at Ross Court is exceptional. All of the staff are very kind, competent and caring and I know that my mother is very well looked after at all times. The building and grounds are kept in excellent condition, the food is very good and nicely served and any problems with mother's health are immediately reported to me."

David M rating: 5 out of 5

"Very friendly caring staff, lovely environment."

Jill B rating: 4.5 out of 5

"I have visited Ross Court on many occasions over the last year. Ross Court is a beautiful house set in charming gardens and I am always greeted warmly by the friendly staff and management team. All rooms are spacious and comfortably furnished, where residents can relax with friends and visitors, but what most impresses me are the events which are arranged for the enjoyment of residents but also to encourage a feeling of belonging with the local Community. These cater for a wide range of interests as well as charity fundraising coffee mornings, in the last year I have attended a murder mystery evening, enjoyed a picnic in the garden, watched a belly dancing demonstration to name just a few. I believe that many elderly people dread the thought of losing their independence due to needing care, but I believe that Ross Court do everything possible to make this home just that - Home!"

Valerie C rating: 4.5 out of 5

"I have visited Ross Court several times recently and been impressed with the care from all staff. Residents are treated with respect and dignity. Activities are many and varied with effort put into including all residents."

Wendy S rating: 4.42 out of 5

"My mother has been a resident at Ross Court for nearly two years and is very happy there. The staff are always happy and helpful and keep me advised of any medical needs or requirements. They send me the activities that are happening every month, so I know whats going on and also send me photos of days out or event, which is very helpful as my mother has dementia and doesn't always remember what she's done. I would thoroughly recommend Ross Court Care Home to anyone looking for a safe happy place for a relative."

Rohan M rating: 4.92 out of 5

"My Father has been in the care of Ross Court since the middle of the year and he was very apprehensive about being in a "care home". But the staff made him welcome and after several weeks, he started to settle in but stayed in his room a lot. Now they have coaxed him out he joins in with everything and is really happy. The only complaint he has, is about the food, he says it is "too good" and he really enjoys the varied menu and loves his Fish and Chips on Fridays."

J L rating: 5 out of 5

"My cousin has been in Ross Court for over 3 years and we are very pleased with how she is looked after. The staff are always helpful and polite. The food is always good and the drinks are plentiful. The activities are always going on when I call and the residents' are taken out a lot in the minibus."

Peter K rating: 5 out of 5

"We have an elderly relative (98) who has been extremely happy at Ross Court for three years. Right from her first day of arrival, we have found the manager and staff to be first-class in all aspects of providing for her, personal requirements, food, activities and wellbeing. We cannot praise all at Ross Court enough."

Clive M rating: 4.92 out of 5

"My stepmother is happy as a resident of this home. She has retained her independence while being cared for to a high standard."

J B rating: 4.75 out of 5

"Beautiful property, extremely well kept and well presented. Lovely private and public rooms. Very clean and pleasantly smelling. The staff are very friendly and helpful. Amazing kindness and support provided for us when step-mother passed away."

J P rating: 4.92 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Ross Court Care Home offer?

    Ross Court Care Home offers Residential care, Respite / Short stay.