Reviews for Ritson Lodge Care Home

Barchester Ritson Lodge Recommended on
We score 9.7/10

28 Reviews

Barchester Ritson Lodge Recommended on

26 January 2023

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What our families say on

"My dad moved into Ritson Lodge in January after a short illness and a stay in hospital. The transfer was seamless and handled very speedily, which we were so grateful for. Dad has settled in so well. The environment is so clean and calming. The staff, from reception, management, cleaners and carers are all amazing and treat my dad with the utmost respect and kindness. I initially struggled so much making this decision to move my dad into care, but the staff put my mind at rest. I'm so glad I found Ritson Lodge and can't recommend it highly enough."

J R rating: 4.58 out of 5

"Helped me regain my confidence to walk after being in the hospital having 6 weeks of radiotherapy and a fractured spine with their encouragement and perseverance."

Wendy P rating: 4.18 out of 5

"My Mum stayed for respite post serious illness in hospital to enable us to take a break and the care my Mum received was exemplary. Mum's health has progressed beyond my expectations, gaining good levels of weight, regaining appetite and she has her smile back once again. We sincerely thank the dedicated staff at Ritson Lodge for their gold-standard level of care and the kindness they show everything."

Nikki L rating: 5.00 out of 5

"All the staff were very helpful and nothing was too much trouble. Totally excellent."

Clifford A rating: 5.00 out of 5

"Fantastic care home, with superb staff and managers. The food is awesome, superb chefs. Very clean to the highest standard. All in all a brilliant place to stay."

Chris H rating: 5.00 out of 5

"My aunt has been a resident at Ritson Lodge since last August and at every visit, I have found the home to be spotlessly clean and welcoming. The staff seem to go above and beyond for my aunt and show her genuine care. Family and friends are always welcome and yesterday we enjoyed joining everyone for their 10th birthday celebrations. Well done to two members of staff in particular, it was lovely to see everyone happy and joining in with a sing-a-long and a little dance!"

Emma D rating: 4.58 out of 5

"My mother was moved to Ritson Lodge for respite and recovery before returning to her home from the hospital. The home is second to none. Light, airy and modern with large well-furnished bedrooms and ensuites, it's very welcoming. The staff are all lovely, helpful and very respectable towards all the residents. Very good activities which all are encouraged to take part in. Very clean and hygienic and has great facilities."

Coral D rating: 4.91 out of 5

"My mum has been a resident here for six weeks. When Mum arrived at this superb home, things had been really tough, Mum and the family had been really struggling. From the very first day, Mum experienced levels of care and support that she had never received before. The care, support, humour, companionship and overall holistic well-being support have turned my mum's life around. In terms of the wider family, every single carer has been generous and heartfelt, genuinely caring for the support network around my mum, appreciating the journey we have been on and the guarantee of being there for all of whatever the future holds. The carers, chefs and managers are exceptional, going above and beyond every day to ensure that my mum receives the love and support she deserves. I have witnessed the care and attention to given to other residents during my visits and it is consistent and of an exceptional standard."

Georgina Y rating: 5.00 out of 5

"The premises are bright, modern and clean. The staff are friendly, helpful and welcoming. I was able to arrange a room at short notice and the management made it as simple as possible at what was a difficult time. I cannot fault the care my father received, the carers were kind, compassionate and loving. My father did not enjoy the food but I found it adequate."

S C rating: 4.17 out of 5

"My mum was so pleased to be here, excellent all around from reception to departure. Thank you all so much for your help, encouragement and support. 100% priceless. Thank you."

A R rating: 5.00 out of 5

"Ritson Lodge is fantastic in every way. The staff are excellent, very helpful and caring. Go out of their way to make residents feel at home. So many different activities they are encouraged to take part in. Looked after my brother very well until he passed away last year. The home is always spotless. The chef's homemade cakes and biscuits are so delicious!"

Christine D rating: 5.00 out of 5

"My daughter came to Ritson Lodge at end of November for respite care whilst a permanent placement could be found. Fortunately, she is still here, absolutely loving living here and cared for by a wonderful team of staff, whatever their job role they are friendly, caring and willing to ensure a high standard of care is delivered. Can't thank enough them all for the care they give. Clean, tidy and spacious room and communal areas. Meals are appetising and very much enjoyed by my daughter."

Gillian G rating: 4.58 out of 5

"The staff of Ritson Lodge are very friendly and dedicated. Whenever you go to visit or call they are very polite and helpful. The staff go above their job to make sure the residents are happy and have everything they require. When our uncle passed away, the staff made sure our aunt was told with people around her who sat with her until members of the family could get to her. Nothing seems to be any trouble. The whole place is immaculate."

Susan W rating: 4.92 out of 5

"This was the first time my husband had been for respite at Barchester Ritson Lodge Care Home and from the moment we arrived, he was treated with the utmost care and respect. I would not hesitate to recommend this care home."

Rita M rating: 4.58 out of 5

"We went to visit my husband's brother who is staying in Ritson Lodge for a short stay. We were extremely impressed with the cleanliness and how friendly and caring the staff were."

R B rating: 4.90 out of 5

"From the first enquiry until now the staff have been extremely accommodating to help us as a family to get my parent moved and settled in. I have been happy with all his personal care needs being met. The room being a lovely place for him to stay and the interactions with the staff. The knowledge and dedication really make it a happy home."

Z W rating: 5.00 out of 5

"After moving my dad from a previous care home in London to somewhere more local after relocating myself, I can only say that the family and I made the best choice with Ritson Lodge. We viewed a few care homes prior to choosing but can honestly say the warm welcome that we received on viewing has been extended to his stay and not just 'for show'. The staff are amazing, always very helpful, cheerful and encouraging. Pleased to say that dad is thriving in his new environment. Very happy."

Jan G rating: 5.00 out of 5

"My dad arrived in July 2022 after transferring from a care home in Kent. From the outset, the staff went over and above expectations and did everything they could to get my dad transferred as quickly and as easily as possible. Since being at Ritson Lodge, he has been so happy (yes he has the occasional grumpy days and tells them to leave home alone, but who doesn't). They respect his wishes but still manage his care. On the better days, my dad has the staff laughing with his humour and they react so well to him. He is not the most sociable person but they go with this. The room he is in is lovely and spacious, the food and canteen are great and we as a family are allowed to join him and he has even managed a few days in the pub. The latest was his birthday when the staff set up the pub, the chef made a cake, the activities coordinator played games with him and he was full of laughter and smiles. Thank you to all staff for keeping dad safe and happy and making us feel so welcome."

Z W rating: 5.00 out of 5

"Has been amazing from day one. My aunt is sometimes challenging, but nothing seems to phase them."

Rebecca E rating: 5.00 out of 5

"We have been to visit our friend every week since she has been in Ritson Lodge, she is always up and dressed and sitting with other residents, she is happy and cared for. I would recommend this residential home and we have no concerns."

J M rating: 5.00 out of 5

"Management friendly, efficient and good communicator. In the time my relative was there, COVID restrictions were well adhered to. One felt confident in the whole staff. 24/7 care is appreciated. Food is rated excellent. All nursing and medical needs are well met. Any incidents, such as a fall or any other worries, are reported promptly."

M D rating: 4.73 out of 5

"Very welcoming staff. I love how you can go and get yourself a cup of tea and a slice of cake. Visits are comfortable and relaxed."

Becky C rating: 4.00 out of 5

"Her care seems more than satisfactory, always down and presentable."

S S rating: 3.92 out of 5

"My aunt and uncle both came to Ritson Lodge when they could no longer manage at home with visiting carers. From first contact, the staff from the top down have shown themselves to be very professional, but also are the most caring team, doing a difficult job extremely well. An example of this is the way that an off-duty nurse came into work to see my uncle and how he was doing on two occasions. A lovely, hardworking team."

Mark G rating: 5.00 out of 5

"My opinion is still that this is a very good care home with excellent staff and cleanliness levels. My stepmother is very happy with the care provided."

B H rating: 4.70 out of 5

"My mother-in-law is very well looked after. Seems happy enough. Clean room."

Donna H rating: 4.58 out of 5

"The place is always spotless as usual, but I would like staff to find a solution to my wife's tearful times and less time in bed when she is not in the best of moods. I often find a photo album helps when I visit, and her mood is not very friendly. I'm also pleased the situation with her chair is sorted."

Ken E rating: 4.25 out of 5

"Riston Lodge is an excellent home, so clean and modern. Staff are busy, always on the move making sure patients and residents are catered for to the highest standard - what a wonderful place. Food is always hot. Floors are always clean and tidy. Some of the most skilled personnel are on hand day and night. Very light, modern premises. Everyone there, from janitors to nurses, speaks to residents and patients - they treat all visitors with total respect - nothing but praise."

Rikid rating: 5.00 out of 5

"My cousin has resided at Ritson Lodge since January 2019. The staff are very kind, and he feels safe and secure there. The chef is very hardworking and is a great chef, making nutritious meals. I particularly like the atmosphere in the evening time when one staff member is on. Staff are keen to preserve my cousin's dignity. Carers work really hard and are the unrecognised heroes of society. I like to witness the staff working well and smoothly together. The gardens are lovely, and my cousin likes the entertainment. Thank you."

Felicity L rating: 3.92 out of 5

"Ritson Lodge is a lovely place. My sister is in the dementia unit, it was a warm cosy feel with lots of memory jogging, posters and memorabilia on the walls. The staff are to a person warm, friendly and is borne out in how my sister has blossomed in their care and always smiling at the staff. She can be challenging at times and soon lets you know if she's not happy but this has never been the case at Ritson."

G G rating: 4 out of 5

"My Stepmother has been in Ritson Lodge for the last 2 years, she is very happy there in spite of fears she would not like it in any care home, she is looked after very well by the excellent staff. I have always been impressed by the very high hygiene standard of the home and the friendly staff. So no complaints from us hence top marks."

B H rating: 4.17 out of 5

"Facilities of a high standard. The staff are friendly and helpful. Excellent dining experience. Purpose-built accommodation light and airy. Good communication, always contacted if the need arises. Health and hygiene given high priority. Secure and safe environment. Good range of activities is available. Overall an impressive care facility."

M J rating: 4.67 out of 5

"My aunt and uncle after a turbulent year I managed to move them into Ritson Lodge they had been in separate care homes for a while and wanted to move closer to their family and be together. The staff have made them most welcome, they started in two separate rooms, but they asked if they could be together and they put them in one room and made their other room a lounge for them which they are very pleased with, they can't thank the staff enough and the food is great. They are slowly getting used to the change in lifestyle and lots of support from the staff. When Covid reduces and they can go out on trips and I can take them out I think this will help a lot. I would like to thank all the staff for their help and kindness, especially the lady who first showed me around and has taken care of my aunt and uncle and their needs and has kept me informed and advised me on their care."

N F rating: 4.92 out of 5

"My aunt and Uncle after a turbulent year I managed to move them into Ritson Lodge, they had been in separate care homes for a while and wanted to move closer to their family and to be together. The staff have made them most welcome, they started in two separate rooms, but they asked if they could be together, and they put them in one room and made their other room a lounge for them which they are very pleased with, they can't thank the staff enough, and the food is great, they are slowly getting used to the change in lifestyle with lots of support from the staff, and when the COVID reduces and they can go out on trips and I can take them out, I think this will help a lot. I would like to thank all the staff for their help and kindness, especially the lady who first showed me around and has taken care of my aunt and uncle and their needs and has kept me informed and advised me on their care."

Neil F rating: 4.92 out of 5

"Thank you to all staff and management. Nothing was too much trouble and everyone was very smiley! I enjoyed my week with you, it was a real treat. Thanks again."

C F rating: 5 out of 5

"My husband was looked after with kindness and help. A home from home. I was welcomed at all times."

M D rating: 5 out of 5

"All the Ritson Lodge staff provided excellent care for my mother who was a resident for four years and recently died at the home. The care staff provided very sensitive and attentive care during my mother's last couple of weeks. The administrative staff were flexible and sympathetic throughout."

P M rating: 4.92 out of 5

"My husband is physically much better since coming into the home. He is much calmer and responds with the carers."

Jackie B rating: 4.42 out of 5

"Good ambience, the home recommends itself. Clea, excellent food, staff are very attentive. Rates a 10/10. Really enjoyed my stay at Barchetser Ritson Lodge."

Ron A rating: 5 out of 5

"In general, I find care at Ritson Lodge very good, but as in all things, everything is not perfect. I would like to see my wife given an exercise to her left leg which I can see the muscle disappearing. Also, I enjoy the fact that I can visit 2 times a week and also feed her. By doing this I feel more involved with her care and I have more contact."

K E rating: 4.27 out of 5

"Happiness is what you get here. Obviously, there are bright, clean rooms as in a five-star hotel country-house hotel and very nice food. But the staff - always smiling and happy to do whatever needs. It's a sign of superior management when the staff are stable and motivated, and that's what the manager brings to Barchester Ritson Lodge. My husband is comfortable and we are both happy with his care."

Kate J rating: 4.75 out of 5

"Under these difficult times, it has been hard on all staff and residents and my view I believe is thanks to all the changes made to keep everyone safe. Keep up the good work."

A J rating: 3.75 out of 5

"I find Ritson Lodge a very pleasant place to be. From the staff to the decor, everything feels clean and bright. My family is very grateful for all the amazing care since Mum had to, unfortunately, come into care."

T L rating: 4 out of 5

"Mum was well cared for and had a very good quality of life in the last year, and we very much appreciate it."

Debra O rating: 5 out of 5

"Always made welcome and very friendly. I have any questions answered without any problem. Staff are kind and caring towards myself, as well as my wife."

Kenneth E rating: 5 out of 5

"I would like to express my thanks to all the amazing staff at Ritson Lodge for the care and kindness they have shown my dad. Their compassion and understanding of our families needs have been faultless. The team caring for Dad have been brilliant. I could not wish for him to be looked after by anyone else. Thank you."

Susan W rating: 5 out of 5

"My father came to Ritson Lodge from the hospital, suffering from advanced dementia in April 2020. He was part of the transfer of hospital patients into care homes following the outbreak of the Covid-19 pandemic. Initially, we were very worried about how he would cope with the change, especially as we were unable to visit due to Government restrictions. However, during the 10-months Dad was a Riston, I came to see that he was in very caring and safe hands. We had regular phone contact from the home, and during these conversations, I could tell that they had established a real relationship with him and completely understood his needs. For example, Dad always needed to be physically busy, and although this sometimes required a lot of attention from staff, they quickly realised that it was essential for his overall wellbeing. The biggest compliment I can pay is when we ere unable to be there for him, Riston Lodge's staff came to be Dad's surrogate family. There is a very strong, caring ethos, which clearly goes right through the management and staff at the home. From my experience, I would unhesitatingly recommend Ritson Lodge."

Dominic F rating: 5 out of 5

"The rooms are excellent very high standard. Have mentioned numerous concerns regarding eyesight and tests, these have not been addressed (pre-covid also). Also, no outdoor visits which were discussed when he moved in (pre covid)."

Marie E rating: 3.8 out of 5

"Safe and comfortable environment. Excellent friendly carers. Clean."

D S rating: 5 out of 5

"Excellent care for my wife. The staff are always helpful and courteous always prepared to answer any questions regarding care."

K E rating: 5 out of 5

"Has been well looked after and wanted to stay longer. Everyone was very helpful."

K S rating: 4.83 out of 5

"This is an excellent place for my partner. Carers, nurses, all staff are the best there is. Their relationship with myself and my partner is excellent, they have given us our lives back."

Riky L rating: 5 out of 5

"Really pleased with all the care I received. Nothing was too much trouble. The home was really clean and fresh. I would definitely be visiting again."

E G rating: 5 out of 5

"I visited my step-mum shortly before her passing. I found the home to be clean, staff pleasant and helpful."

T B rating: 4.56 out of 5

"Amazing care. My grandmothers quality of life has been improved tenfold and everyone is always pushing to improve it more each day. A magic place."

Steven O rating: 5 out of 5

"Dad appears to be in good health and is well looked after here."

B L rating: 5 out of 5

"Very professional. Extremely high level of care provided and genuine concern for the resident's welfare. Very happy with the service provided and the attention to the needs of the individual. Because of the Covid restrictions, I can't comment on all the items nor do I know the financial situation for 'value for money'."

K S rating: 4.88 out of 5

"I have to say I was very impressed with the level of care at Ritson Lodge. The staff were very helpful and accommodating at these difficult times. The food was also of a very high standard. My Mother received excellent end of life care that could not be faulted. A big thank you to everyone."

Nigel F rating: 5 out of 5

"My mum went to the home for two weeks of respite care but unfortunately, she passed away whilst there. The staff was excellent in trying to encourage her to eat and drink but to no avail."

J S rating: 4.7 out of 5

"Found this home to be very good and too high standards. Staff are extremely good and see to everything she needs. The safety and care are of a good standard and extremely clean to high standards. This one particular nurse is very good, always there to answer our questions and help in any way. We are so pleased she has settled in ok."

M J rating: 4.83 out of 5

"The family were very impressed with the facilities - a modern, light, airy building with excellent accommodation provided for my mother in her final days. We were also very pleased with the quality of care given - we met several members of staff, every one of whom was friendly, polite and genuinely caring. We have nothing but admiration and respect for people who can cope with such a difficult, emotionally draining job."

P A rating: 5 out of 5

"We are very grateful for the care mother-in-law received at Ritson Lodge - it was ideal for her to come there as a stop-gap between hospital and full-term residential care. Thank you very much for all your help and support at what was an uncertain time."

J C rating: 4.92 out of 5

"From the first day we took my Mother in Law to the home, felt totally at ease. Very friendly, caring, clean. We were absolutely thrilled that she settled in well on the very first day. Plenty for them to do during the day and she loves it. We will also like to say how nice the rooms are and the dining room is perfect. She can't wait to get there for her meals. We feel at ease and very safe to leave her."

M J rating: 4.83 out of 5

"My Mum has come in for 4 weeks. The staff are very friendly and has made my Mum very welcome. The home is lovely, clean and fresh."

W B rating: 5 out of 5

"My husband was happy and comfortable during his 6-night stay."

K J rating: 4.33 out of 5

"My mother has dementia and can be very difficult at times but the staff are patient and caring - seeing that her needs are met. On her 100th birthday, they organised a party with entertainment and she had a wonderful day. At the weekend, they provided a room and decorated it so family members who were unable to attend in the week could have a private party. The food provided on both occasions was lovely and the manager and entertainment manager both ensured that we have everything we wanted for the occasion."

K M rating: 4.25 out of 5

"My brother was a patient at Ritson Lodge. The excellent standard of care he received was also extended to my sister and I. From the management downwards the compassion and in equal measures "cheerfulness" and help was outstanding. A room was put at our disposal we we could stay within easy reach of our brother so very thoughtful. Altogether the cleanliness, food and hygiene was second to none. Our brother was happy at Ritson Lodge. Thank you and well done to all."

R S rating: 5 out of 5

"Since November 2018 my dad has been at Ritson Lodge. He is very well cared for in all aspects of daily life. He feels he has been welcomed and accepted into the care home life both by carers and management. My sister and I are happy that dad feels safe and well looked after."

Susan W rating: 4.83 out of 5

"I received hospital care treatment for one week following a severe attack of bronchial pneumonia. The attack left me feeling very weak an unable to look after myself. Prior to my illness, I was my wife's full-time carer because she suffered from multiple sclerosis and a degree of dementia. My wife was admitted into Barchester Ritson Lodge upon my admittance into hospital. I was admitted in The Lodge following my release from hospital. Without exception my wife was very well cared for upon her admission, admin was both friendly and efficient. Upon my admission into The Lodge, it was necessary for me to be undressed and put to bed. Thereafter I needed assistance with bathing and dressing on a daily basis for about two weeks. Since then my condition has improved and I am now able to look after myself. Throughout our stay at Ritson Lodge, my wife and I have consistently received friendly and efficient service of the highest order. Mentions should also be made of the excellent food which is both varied and well presented."

J C rating: 5 out of 5

"My 90-year-old mother has been very ill during the course of this month. Due, however, to the very good care that she is receiving she is making a recovery. The care home has dealt with the situation in a calm, efficient and caring manner."

P M rating: 4.91 out of 5

"My friend was admitted as an urgent respite 2-week stay this was arranged by an assessment and within three hours my friend was settled in his comfortable room. He is treated as an individual with ish choices being listened to and he has settled well. The staff are wonderful and the manager is so encouraging and compassionate about her job."

Lynda F rating: 4.92 out of 5

"The staff are willing to discuss what is best for the resident. Very quiet, residents feel safe. The care is person-centred including residents in decisions. Visitors made to feel very welcome and part of the family."

Chris F rating: 5 out of 5

"I have lived in Ritson Lodge for a year and I like living here. I feel safe here. The staff are caring. They know what they are doing."

Edna G rating: 4.67 out of 5

"A very caring and peaceful home that is well run and managed. The staff have time for the residents. The food is very good and the individual requirements are catered for. Lots of activities."

M D rating: 4.67 out of 5

"I came to Ritson Lodge to visit a friend of mine who's been staying here. I can only say that you feel very welcomed - smile and hello when you walk in. They are happy to show you where to go as well which is nice as the home is quite big. Fresh flowers in cafe and tasty cakes and coffee with my friend. My friend seems happy."

Jenny G rating: 4.67 out of 5

"My mum has been a resident here for two years and has been cared for very well and with dignity, as well as compassion. During this time the staff have always placed safety and wellbeing first. Every member of staff is a star. Yes we can find small fault but nothing and no-one is perfect. I visit my mother every other day so I know this is a caring home. I respect their work and commitment."

C W rating: 4.83 out of 5

"I visit this home to see my mother and I have no problem with the care given here. I see the activities that my Mum joins in with and I think that they are very good. She has a good time and is looked after well."

Nicola B rating: 4.75 out of 5

"The care here at Hopton is second to none. I came in for two week's respite and physio for a knee injury, referred by A & E. I was immobile but walked out with a stick - most remarkable. Although understaffed (two service carers also required to toilet residents) the day and night staff are marvellous, kind professional and able to anticipate one's needs. A five-star experience."

Kate J rating: 4.83 out of 5

"My Aunt was taken very good care of which was very comforting in her last weeks of life. A lovely environment and very dignified. The family were comforted to know she spent the last weeks being comforted in the lovely surroundings and being kept informed. Thank you."

Tina P rating: 4.6 out of 5

"Ritson Lodge accepted my husband immediately and were amazing with the care they provided to him day and especially night. Staff were always on hand to help and nothing was too much trouble, they were professional, respectful and efficient."

Eileen G rating: 4.83 out of 5

"My mother enjoyed her stay and had nothing but praise for everything. From my point of view, I saw that she became much more sociable and was eating and drinking much more. Thanks to everyone."

H W rating: 4.92 out of 5

"Our dad needed more help, decided he should go back "NORTH" sadly he became ill. Chest infection, influenza, and pneumonia. We looked locally at random and came across Ritson Lodge. Wow, a beautiful place, caring and considerate staff with real empathy to resident and relatives. Our family feel comfortable in the knowledge that dad is really cared for. Thank you all."

Ian B rating: 5 out of 5

"This was our very first visit to Barchester Ritson Lodge. We were made very welcome by both staff and residents. We enjoyed the Peppa Pig muddy puddle challenge too. Well done to all the staff for organising this great event."

K B rating: 5 out of 5

"I have spent three weeks in Ritson Lodge, Hopton-on-Sea in order to recover after an operation from hospital. Ritson Lodge provided the most comfortable and caring convalescence with cheerful, willing and capable staff, all in a happy atmosphere. Meals were always delicious and beautifully cooked. I consider that I have had very good care at Ritson Lodge, Hopton-on-Sea."

U C rating: 5 out of 5

"The friendly approach and warm welcome Ritson Lodge gives shows the level and care the home provides to the current and future residents of the home, including relatives and friends of the residents."

K S rating: 5 out of 5

"The Activities Coordinator is a very loving person and always willing to help. The home, in general, is very clean and tidy. The staff are very nice."

W B rating: 4.33 out of 5

"I think the care and all of the staff are absolutely wonderful. I would like to say thanks to your manager for the help and consideration that she has given me. As I said before, the staff and nurses are great. I will miss them but I have to look after my pocket."

Lennard C rating: 4.64 out of 5

"I am extremely happy to have had the opportunity to experience the kindness given to me during my stay. With such pleasant surroundings, delicious variety of food, coupled with the compassion, patience and love shown by all the staff concerned, this lodge fully deserves a 5-star rating. Very highly rated."

Eileen H rating: 4.67 out of 5

"I had to transfer my dad who had been living at home wife from hospital to Barchester Ritson Lodge. The staff are wonderful not only kind and understanding to the residents but help families also. The home is clean and homely and has a friendly atmosphere. Special thanks to the senior nurse, her kindness and caring ways are a credit to your home."

Julie B rating: 5 out of 5

"The senior nurse is a very cheerful person and gives us confidence that she is very capable of giving our mother the support and help that she needs. She makes us feel that our mother is in a good place and that we can rely on her to be looked after. The home is spacious and warm and is clean and very well run. The staff are very friendly and courteous and the facilities are first class. All in all, we cannot think of a better house to be in."

Nigel L rating: 5 out of 5

"Ritson Lodge offers a warm friendly welcome to resident and visitors. I cannot thank you enough for the care you have given my husband. I can leave him knowing he is being given the best care and being treated kindly."

Janice W rating: 5 out of 5

"We cannot thank the staff enough for the respect, empathy, kindness and friendliness they have demonstrated to my dad but also all our family. Our first care home experience was filled with sadness, frustration and anger with dads care. Moving to Ritson Lodge has given us peace of mind. We are now safe in the knowledge that dad is given the best possible care. Wonderful facilities, wonderful carers/nurses very grateful."

Karen S rating: 5 out of 5

"I appreciate all that the carers did for me, they got me up and about again and did all to help. The laundry ladies were wonderful (top class). All staff were professional to the tea boys and girls and nurses. Wasn't happy when someone walked past with a scowl on their face, it let the whole place down. Food not worth the money."

V C rating: 3.25 out of 5

"The overall ambience of the home is very good. Good décor and surroundings. Sometimes requests for care incur delays, which have meant my father wet himself (on 2 occasions). All staff are friendly, I feel that he is in a safe environment, when necessary they have sought medical attention."

Patricia M rating: 4 out of 5

"Ritson Lodge is a lovely place to live with super décor and furnishing. Most staff can't do enough to help the residents to make the home "their home". They do, however, seem understaffed at times, especially evenings where my aunt and uncle need help to go to bed. Also, if visiting at night we have difficulty getting in the front door and have had to wait as long as 15 mins to be let in! If these things were addressed we would describe the care as excellent."

Brenda O rating: 4.45 out of 5

"My mum came into Ritson Lodge in October 2016 initially for respite care. After 4 weeks she made the decision to become a permanent resident. We cannot fault any aspect of this care home. The carers especially deserve a mention for their kindness, patience, and compassion. Mum is very happy here."

L B rating: 4.5 out of 5

"Generally, very good all-around, staff are very good, so 4 stars, not 5. Some lapses in housekeeping, such as only the occasional hoover of rooms. Staff require prompts for clothes collection and cleaning, as residents don't know if clean or not. My mum requires help every day with showering/washing."

C H W rating: 3.8 out of 5

"My father moved into Ritson Lodge having relocated from Essex to be closer to the family - so far we have been impressed with how my father has been integrated into the home environment. Staff have been accessible, approachable and receptive to my father's needs."

K S rating: 4.25 out of 5

"It never ceases to amaze me the level of love, care, and attention that the staff put into looking after my mother and the other residents."

Allison H rating: 4.67 out of 5

"Generally satisfactory with a slow but noticeable improvement in the quality of food, caring staff are generally very good, the only issue is the shortage of caring staff at certain times."

Peter W rating: 3.83 out of 5

"All good at Ritson Lodge. The care, everything is good. The staff always good to family and friends. All seem happy to help, right down to the cleaning, washing clothes etc are lovely."

Rosalyn H rating: 4.08 out of 5

"My mum was admitted in April 2017 for respite. She is 97 and has dementia and nursing needs. She is in the nursing wing at our request. Management has always been available for discussion and to alleviate any concerns. Placing a loved one in a care home is a huge responsibility and we have found the management very understanding, reassuring and supportive. This can also be said for the nursing staff who have also adhered to our rights as 'LPOA's' for our mum. The carers are very attentive to both my mum and us when we visit. I love the fact that I can visit at my convenience, with this said, thank you all so much. Mum is now a permanent resident and is very happy here."

E B rating: 4.33 out of 5

"The atmosphere is calm and pleasant. On entering I feel that I am going into a hotel rather than a care home. The staff are always willing to help and very kind to the residents. The Lighthouse Café enable residents to feel that they are entertaining guests who visit them. The entertainment and activities provided for the residents is varied and keeps them occupied. I like the additional lounges where you can sit quietly and talk when you visit."

Janice C rating: 5 out of 5

"Generally, my overall impression of the are provided is of an acceptable standard. Staff are polite and seem to enjoy their work which reflects the care and attention that they give to the residents."

A S rating: 3.67 out of 5

"Upon my many visits to Ritson Lodge, I have always found a very friendly atmosphere. The place has always been clean, and the staff very helpful. It is always a pleasure to visit."

Malcolm C rating: 4.67 out of 5

"All helpful, and help as we need it. Kept clean which is one of the daily needs. We each have good meals, so it helps the body get better. Also, we can have lots of very good tea."

Diane G rating: 4.64 out of 5

"I visited my friend today and found this care home to be the best ever. I couldn't believe how clean and smell fee it was. Free tea and coffee, excellent atmosphere and friendly staff. My mother was in several care homes but none of them compared to this one. Well done!"

Teresa S rating: 4.82 out of 5

"The care home is very pleasant and spacious. Meals are provided regularly and are of good quality."

D S rating: 4.17 out of 5

"Extremely friendly and helpful staff. Very clean and modern to a high standard. Food is very good. My mother is extremely happy here. My only concern is that as she is still fairly mobile and would benefit from getting out more i.e walks etc: I work full time and do not always have the time."

Allison H rating: 4.67 out of 5

"Very comfortable home and friendly."

Joan P R rating: 4 out of 5

"From my first telephone contact, initial meeting with the manager and transfer of my father to Ritson Lodge all staff have been true professionals. Treating my father, mother and myself with the greatest respect at a most difficult time. The welcome and speedy assessment and treatment of my very ill father has been exemplary. Ritson Lodge is an outstanding care home and my mother and I will always feel indebted that my father received such excellent end of life care."

J B rating: 5 out of 5

"I spent considerable time and effort to ensure a suitable care home could be found for my friend. This involved visiting and inspecting several care homes and to date, Ritson Lodge is by far the best available in almost all categories. All care home costs are substantial - Ritson Lodge is no exception but provides a good service, taking all aspects into account."

Monte J rating: 4.17 out of 5

"Exceptional place, the staff, however, do not get paid enough for the amazing jobs they all do!"

K W rating: 5 out of 5

"My mother only has one night at Ritson Lodge for a TLC break but unfortunately the next morning she passed away. She was looking forward to a break while her bathroom was being converted to a wet room as her husband of 63 years has dementia, also he was in hospital after having a stroke. She was really pleased they let her stay although this was very brief, the staff, especially the manager, were outstanding and as a company should be very proud how this home is run."

Betty rating: 4.83 out of 5

"I was here for nursing care primarily and this was excellent. In addition the carers were always kind and helpful."

L C rating: 4 out of 5

"My brothers and I were very pleased with the care my mother received at Ritson Lodge - especially the individual care she received from many members of staff who were always helpful and friendly. It was reassuring for us for her to be in a friendly and safe environment."

Michael A rating: 3.92 out of 5

"In the four weeks my Aunt has been here, the change in her has been incredible. After being in hospital, the nursing home was an improvement. Her appetite is improving and mixing with staff and residents has been a blessing. If I heard it once I've heard it several times 'I (my Aunt) went out for lunch (with the other residents) we had fish and chips and then ice cream from McDonalds' Every extra day we have with her now is a blessing after the prognosis from the hospital."

R E rating: 4.42 out of 5

"Excellent but over my budget!"

Michael H rating: 4.82 out of 5

"I am very happy to be living at this lodge. It is very safe and homely and the staff are very caring."

Janet M rating: 5 out of 5

"I am extremely pleased with the way my mum is looked after. She is treated so well, part of a loving family. It is very reassuring for me to know that my mum is safe. happy and very well looked after, and most of all my mum is very happy here."

Allison H rating: 5 out of 5

"My stay at Ritson Lodge was wonderful in every way. I could not have asked for better care for the two weeks that I stayed there. It is clean, welcoming and a very happy atmosphere with friendly competent staff who tend to your every need. Visitors and family are welcomed with open arms and encouraged. I would highly recommend this wonderful care/nursing home."

Lilian S rating: 5 out of 5

"My sister has been a resident at Barchesters Ritson Lodge for 18 months with onset dementia, being cared for on the secure first floor. Her care has been excellent, the staff are very caring of her and her needs, giving me confidence as her only relative and living 370 miles away from Hopton-On-Sea. They (Ritson Lodge) keep me updated as to my sisters progress as we are only able to visit her 2/3 times a year."

Alan F rating: 4.67 out of 5

"My mum has had a wonderful time. The staff have all shown her a great amount of care. She has loved the food. I have been away with an easy mind knowing she was well looked after. I hope this wont be her last stay with you. I can only say a big thank you to you all."

Jill C rating: 5 out of 5

"Absolutely brilliant - made mum's last years as happy as possible."

Kevin M rating: 5 out of 5

"I cannot fault the carers assistance to my now deceased client, especially at the time when she was dying. They even came in to see and be with here when they were not on shift at the home."

Carol rating: 4.75 out of 5

"Fantastic care over above what is expected. My friend was end of life, carers stayed in her room with her 24/7, night staff slept some of the day to be with her. Off duty staff came in everyday on her last week of life to cuddle and soothe her. Ten of the staff attended the funeral service. In 25 years of nursing career I have never witnessed such compassion and caring!!"

Gillian H rating: 4.92 out of 5

"I was in Ritson Lodge for two weeks respite. I was well cared for and the staff were all very kind and friendly."

Rosaleen P rating: 4.5 out of 5

"My uncle spent the last two years of his life at Barchester Ritson Lodge and during my regular visits was always clean and tidy and well fed and looked after in a warm and very well kept environment, albeit a fairly new building. Staff were always on hand and very courteous and caring. I am delighted my uncle spent his last years in such comfortable surroundings."

Linsay G rating: 4.5 out of 5

"Mu mum entered Ritson Lodge in January 2015, and I can honestly say that she has the bst care she could have in the time she was there - mum passed away on the December 30. I love in Canada so was not able to visit mum while she resided there. I dropped in on January 22 2016, without an appointment. I was met by the general manager, who did not hesitate to show my daughter and myself around. All I can say is this is a wonderful, clean, professional, well looked after facility and staff are very caring. I would definitely recommend this facility to my friends and relatives."

Pearl C rating: 5 out of 5

"After arriving at Ritson Lodge in September for two weeks respite my mother in law decided to stay, she had been diagnosed with stage 4 lung cancer and at the age of 90 decided that she needed to be somewhere to be cared for with people around her when needed. In December she started to deteriorate and I can say that the care that she had was second to none. The staff were all very caring, treated her with total respect and dignity. The whole atmosphere of Ritson Lodge is warm, friendly, very clean which itself leads to happy residents. A lot of activities going on no one has to be bored. Unfortunately my mother in law passed away on December 29th, but again we cannot fault how things were dealt with at this time. We would highly recommend this residential home."

Keith B rating: 5 out of 5

"I spent 2 weeks respite care at the above facility. I cannot praise it enough as my every need was taken care of. The home, staff, meals, planned events, comfort and cleanliness were all first class. Everything was to my liking. There was no downside at all."

J W rating: 5 out of 5

"My close friend was a resident at the above care home for three years, until her demise in March. I cannot fault the care, attention and medical facilities available from this home. All the carers did their very best for my friend at all times and adhered to my/her requests when possible."

Pamela N rating: 4.83 out of 5

"I have stayed at Ritson Lodge for 7 weeks and it has been a nice experience. I wish I could stay longer but I cannot afford it, but I would recommend it."

J C rating: 4.25 out of 5

"My time in Ritson Lodge was very enjoyable. I enjoyed playing board games (and cheating), the barbecue, and the sing a longs. My care was excellent and very professional and the home was very clean and spotless and the food was lovely. Everybody was very pleased, especially the carers."

Susan H rating: 5 out of 5

"My Granny has last year stayed at Ritson Lodge and our experience was positive. From day one of stepping through the door, now, unfortunately, she needs full-time care so there is no better place for her to be than Ritson. Now is a full-time resident. It is satisfying as a family member knowing she is happy, content and in caring hands."

Ellen H rating: 4.67 out of 5

"Very pleased with the care home. The staff were excellent and the food was very adequate."

Robert T rating: 4.75 out of 5

"The staff have ensured that I have had a brilliant start. Looking forward to a return visit. Thank you."

Stanley G rating: 4.86 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Ritson Lodge Care Home offer?

    Ritson Lodge Care Home offers Residential care, Dementia care, Respite / Short stay.