What our families say: Reigate Beaumont Care Home
26 June 2019View the report
P Pcarehome.co.uk rating: 4.83 out of 5
"We have been delighted with our choice of Barchester Reigate Beaumont Care Home. Dad was discharged from hospital in the midst of the Covid pandemic, which added complexity to what is already a stressful time. The whole team at Reigate Beaumont have been fantastic, from the initial administration to the care itself, medical support and the activities provided. Communication with us, as a family, has been exceptional. It is evident that staff want to provide the best experience for residents."
Sarah Lcarehome.co.uk rating: 4.92 out of 5
"My mother is a resident of the Reigate Beaumont and is very happy there. The staff have shown, particularly in the last year, just how brilliant they are with their continued dedication, support and love they show those they are looking after. My mother continues to thrive in their loving care. The many challenges faced by the Reigate Beaumont, in particular with visiting and entertaining residents, to name only two, have been met speedily and imaginatively with, as always, the residents' best interests at the core of any decisions made."
Janet Ccarehome.co.uk rating: 4.83 out of 5
"I was extremely impressed at how the staff are managing and looking after everybody during the pandemic. Staff are always friendly, the visiting pod is very clean and all staff wear PPE to protect the residents. It is a very difficult time for everybody but the staff are so reassuring and kind to the residents and do their utmost to ensure they have comfort and contact as much as possible. Thank you all for everything you are doing."
Claire Jcarehome.co.uk rating: 5 out of 5
"My brother has been at Reigate Beaumont for about 3 years. In that time, we have found the staff very caring and efficient, especially in the last year when times have been very difficult for all. The reception desk has operated as usual and is always very helpful in answering any queries or requests. I feel unhappy that the residents have been confined to their rooms for such a long time, which has hampered any exercise and been quite depressing for them. I do understand that this may have been necessary, and the ruling came from Barchester, but nevertheless, I did notice that my brother was quite withdrawn when we were eventually allowed to visit him. I do give much praise for the organising of firstly, the marquee, and then the pod which is beautifully kitted out and lovely and warm! Half an hour goes just too quickly! My brother says that he enjoys the food and the catering staff did their bit during the summer, making the most of having special teas out in the garden."
Julia Hcarehome.co.uk rating: 3.92 out of 5
"At Reigate Beaumont my dad feels as if he lives in a country hotel. He enjoys the dining room, lounges and coffee area, which are all maintained to a high standard. The programme of activities has been excellent recently, with great ideas and with growing regard for residents’ personal interests. There is lots of fun: singing, music, quizzes and inspired activity days. He feels that he is safe, happy, respected and well cared for. He always speaks highly of the staff and how he is treated, from reception to dining room staff, nurses to care assistants. Staff are polite and caring and the whole family have noticed this when they visit. The management listens to all concerns and act on them swiftly. During the pandemic, the dedication of the staff has been remarkable. As my dad’s life challenges have grown - from using Reigate Beaumont for respite - to moving in and making it his new home, and through his own personal physical and mental challenges, Dad is very well looked after."
Diane Ccarehome.co.uk rating: 4.83 out of 5
"Extremely kind and helpful staff. This has been a very difficult time with restrictions for visiting but I have been less worried because of the amazing care my dad has received. Dad has two key workers who he has got to know well which makes a big difference to him."
Martin Lcarehome.co.uk rating: 5 out of 5
"I cannot recommend the Beaumont highly enough. My mother received truly excellent care, and I always felt she was being well looked after at all times. I was so grateful to individual carers and managers who went out of their way to make her happy and comfortable. The food was second to none. The reception staff were always friendly, helpful and efficient, and nothing was ever too much trouble. In these COVID times, visiting was always made as safe and easy as possible in the outside area."
Julia Mcarehome.co.uk rating: 5 out of 5
"My mother has been a resident for over six years and we are so thankful that we chose Reigate Beaumont with their professional and friendly staff, wonderful facilities and beautiful Surrey setting. Throughout lockdown, the staff has helped us keep in touch and thankfully over the last few weeks we have been able to visit in a safe outdoor environment."
Ian Gcarehome.co.uk rating: 5 out of 5
"If you are looking for a home from home for your loved one, I cannot praise the staff enough for their amazing empathetic kindness to my mother and stepfather whilst being here. Beautiful surroundings, modern and up to date home, comfortable, light and airy rooms, friendly faces, always someone to talk to if you have any queries. Nothing too much trouble. Excellent all round and would 100% recommend. Activities are available in a beautiful lounge, lovely dining facilities. Dignity and respect were given at all times."
Elizabeth Wcarehome.co.uk rating: 5 out of 5
"Mum moved into the Reigate Beaumont in June this year having suffered a heart attack. I can not recommend this home more. The care staff are so kind and thoughtful and despite my Mum saying she would never want to live in a care home she has said now that she does not want to go back to her house as she is much happier here. The nursing staff are diligent and knowledgable and keep a close eye on Mum. Mum loves her food and she says that the food at Reigate is lovely which is a true testament. I know it is difficult times and visiting mum is difficult but the staff bent over backwards to make every garden visit a happy experience. Would like to say a huge thank you to everyone at the home."
Jayne Hcarehome.co.uk rating: 5 out of 5
"My mother is a long term resident at Beaumont and has benefitted greatly from the care, nursing and wonderful environment. We have been much relieved knowing that she has been in such good hands particularly during the present pandemic and are grateful to all the staff for keeping her safe."
Iancarehome.co.uk rating: 4.75 out of 5
"My 84-year-old mother had been in hospital for a month before going to Reigate Beaumont and I cannot praise them enough. She has obviously been sad at not being well enough to come home but the home has managed to get her settled and happy. We have not seen her in person for over two months but with the help of the care staff, we manage to talk through Skype. The receptionist is a lovely lady who will also try to find a solution to a problem. The nurses and care providers do a wonderful job in very difficult times and I am so grateful for their care of my mum. Thank you Barchester Reigate Beaumont."
Claire Bcarehome.co.uk rating: 4.33 out of 5
"I was always happy with the care that Mum was receiving at the Beaumont, but since the advent of Covid 19, it has been amazing. The staff are wonderful - always friendly and always there for her. She needs a soft food diet and the chef has gone out of his way to give her meals that she not only can eat, but actually looks forward to. He will ask her for feedback on her meals and has also ensured that she has a well balanced healthy diet. The grounds are beautiful and in the good weather, Mum enjoys being able to sit on the terrace. Mum initially went to the Beaumont for respite and decided to stay - I am so pleased. It gives me peace of mind to know she is safe and well looked after."
Karen Jacarehome.co.uk rating: 4.75 out of 5
"I was concerned about my mother finally entering a home, but I need not have worried! I am so glad we chose Reigate Beaumont. The staff give really excellent care and as a result, she settled in really quickly. The home has a really friendly feel to it, which you notice as soon as you enter. There is always an interesting and varied menu on offer, and cleanliness is second to none. The grounds are fantastic. The onset of coronavirus has of course been of huge concern, but has been lessened by being able to video call Mum as often as I wish. Regular up-dates being given in the form of newsletters from both the home/group as a whole. I wouldn't hesitate to thoroughly recommend it."
Julia Mcarehome.co.uk rating: 4.33 out of 5
"My father has been happy and content at Barchester Reigate. His room is ideal (with an excellent view), he loves the garden (which is beautifully maintained) and walking in the huge garden is one of his great pleasures in life. He says the food is first-class and always plentiful. Perhaps most importantly, the care and nursing service is generally excellent, putting our minds at rest that he is being well cared for in all respects."
Marc Kcarehome.co.uk rating: 4.75 out of 5
"This care home is amazing, my mum is looked after so well. The carers are lovely and extremely attentive to Mums wishes and needs. The care home manager runs it extremely well and is extremely approachable. She knows every resident's name and is always willing to help in any way she can if needed. Mum is very happy here, and the grounds are outstandingly beautiful. The nurses are always on top of things and will always contact a doctor, should it be needed, at the earliest opportunity - no time is wasted. The residents can treat this home like it is there own, and can do as they please, and as much or as little as they wish. I 100% recommend this care home for anyone looking for residential care for their loved ones."
Janice Tcarehome.co.uk rating: 5 out of 5
"From the moment you walk through the front door, there is always a welcoming feel. The nursing and caring staff are excellent. The kitchen and catering staff are extremely good. The food is beautifully presented, and there is always a wide variety on the menu each day. I couldn't ask for more in how everyone looks after my husband's care, and nothing seems to be to much trouble; they seem to go the extra mile to help."
Moira Rcarehome.co.uk rating: 4.58 out of 5
"My Mother has been a resident for just over two years and is very happy in the Reigate Beaumont. The management and staff are truly amazing, treating my Mother with dignity and loving care. Staff are quick to notice a change in her health and get her medication adjusted quickly. In the current Covid19 situation the home was very quick in closing to visitors and have all the PPEs they need. I receive regular updates from them on how they are tackling the situation as well as updates on life in the home. I have full confidence in the home and know that my Mother is being very well looked after during these difficult times. The gardens at the home are beautiful and a source of great pleasure to my Mother."
Janet Ccarehome.co.uk rating: 4.67 out of 5
"Beautifully maintained residence and gardens. Excellent care and attention to detail. I am continually impressed with all of the staff, both those I know directly and those who attend my Aunt. When my Aunt (95) took up residency, she was virtually immobile, thin, depressed, confused and did not bother too much about her personal care. Within weeks, she was moving about independently with a walking aid, enjoying her food, talking to other residents, having her hair washed and attended to and started to take an interest in what she wore. Months down the line, she has survived Covid-19 due entirely to the standard of care and the precautions set up and carried out in the home. Aunty is enjoying the gardens now and when weather permits she sits outside, keeping social distance, for a short while every day. She tells me ‘I am very content’, and I feel quite emotional that she is where she is at this time of her life and we have made the best decision for her."
Lin Gcarehome.co.uk rating: 4.92 out of 5
"The home has a lovely feel when you enter, it feels warm and homely and the lounge and dining areas are always well looked after and presented. The staff seem caring and compassionate. My father-in-law has no complaints and has been happy since living here starting in September last year. It has been a relief for the family to know he is being well looked after."
Laura Scarehome.co.uk rating: 4 out of 5
"Impressed, at present, I am a temporary resident but having fallen off a wall and broken my right arm I am seriously thinking of becoming permanent (I will be 100 in 3 months' time). The carers here (those I've met) are wonderful, they do anything for you, the other staff (again the few I've met) again, these remarks apply - especially to the head chef (I have to have a special lunch) - whose lunches I really look forward to."
Doreen Ccarehome.co.uk rating: 4.42 out of 5
"Our experience at the Beaumont since Dad arrived earlier this summer following a serious stroke has been entirely positive. The home, and its garden, in particular, is exceptional as are the levels of care and attention. We have been very happy with our choice."
Robin Lcarehome.co.uk rating: 4.58 out of 5
"My mother is a resident and turned 90 in September. The home kindly agreed to host a family function, including a very pleasant lunch, which was a great success. My wife and I travelled from Australia to attend and our eldest son made the journey from Canada with his daughter - my Mother's Great Grand Daughter. The staff were exceptional and provided a superb cake to mark the occasion. All of the family were extremely grateful for the personal touch that the staff provided on that special day, and indeed, consistently provide to the residents."
Steven Y carehome.co.uk rating: 5 out of 5
"I am absolutely delighted, this is the first time in three years, that I have had my legs without a bandage. I have only been here three weeks and this is fantastic. I am thankful for the nursing and care staff. I am a celiac and the chef gives me great options and the food is good."
Margaret Wcarehome.co.uk rating: 4.33 out of 5
"Highly recommend with very helpful staff - nothing is too much trouble. Everywhere is so clean. When entering Beaumont, the atmosphere is so welcoming. Also, beautiful gardens to walk in or just relax. Must not forget the chef, food excellent."
S Hcarehome.co.uk rating: 5 out of 5
"I am here because my family live in Reigate and I am lucky as they visit me quite often and do the shopping for me. I am very warm and comfortable here in my room. All the staff are basically very helpful. All needs are met fairly immediately."
Penelope Scarehome.co.uk rating: 3.83 out of 5
"I was very impressed with the care provided and the information available relating to care. As a professional deputy, this is very reassuring. The gentleman was very well and has been transformed since moving to Reigate Beaumont."
K Bcarehome.co.uk rating: 4.17 out of 5
"So pleased that my father is at Reigate Beaumont. We have seen a marked improvement in his health, happiness and overall well being since he has been a resident there. He is very happy and well looked after. The staff are friendly, caring and considerate. The range of activities is good and my father has thoroughly enjoyed taking part. Accommodation, food and surroundings are all lovely, especially the beautiful gardens. I have no hesitation in recommending them to others."
Beverley Bcarehome.co.uk rating: 5 out of 5
"Spent two short stays before becoming a resident and I was not disappointed when I moved in. The rooms are clean and well looked after. The staff are first class, friendly and helpful, so I settled in with no difficulty, especially as I enjoy the food."
D Scarehome.co.uk rating: 4.75 out of 5
"When we were looking for a place for our aunt, for respite care which we vaguely hoped would become a longer stay. Our first impressions were very good. Friendly staff, clean, range of activities, good menu, beautiful grounds. Our longer experience has not disappointed. To our surprise and pleasure our aunt, who had been reluctant to leave her home and neighbours, was very quickly saying that she had not a bad word to say about the home. This has become even more positive now, and she very readily, after a few weeks, agreed to make the stay permanent. She has made a number of friends and looks more relaxed than we have seen her in a long time."
David Ccarehome.co.uk rating: 4.67 out of 5
"My mother loved being at the Beaumont. We found the level of care outstanding. The staff were friendly and approachable. The rooms were bright, airy and comfortable. It gave us peace of mind knowing that my mother was happy and well cared for."
Gill Jcarehome.co.uk rating: 4.83 out of 5
"A very happy home."
Margaret Fcarehome.co.uk rating: 5 out of 5
"The atmosphere at Beaumont is very conducive, the staff are very professional and friendly. The care and sensitivity with which they treated my mother were exceptional."
Jonathan Ecarehome.co.uk rating: 5 out of 5
"Although I consider myself a little too young for a care home, I had to seek care due to being a full-time wheelchair user who had to undergo a shoulder operation. I was unable to use my shoulder for 12 weeks. After my NHS funded care package ran out I had to fund my own care and the Reigate Beaumont was recommended. I'm so glad I moved from the NHS funded home. I found it a very pleasant environment to be in. The staff were excellent, very courteous, helpful and attentive. The food was very very good and well presented. The place was clean and tidy always. The grounds were extensive and wonderful to look out on even in March. I enjoyed exploring the grounds in my electric chair. I stayed a total of six weeks until I was well enough to get back to using my manual wheelchair. The staff here made my time seem to go a lot quicker and I thank everyone at the Beaumont for aiding me with my recovery."
S Kcarehome.co.uk rating: 4.75 out of 5
"Very nice nursing home and the nursing side is excellent. Management easy to talk to discuss any concerns. Food OK but when served in the room, was cold! Maintenance seemed to be a problem and when needed was told no one could come - a light had gone in and ensuite is a H+S issue and should have been addressed and not left for 4 days!"
John Ccarehome.co.uk rating: 3.83 out of 5
"Mum had a respite stay at Reigate Beaumont over Christmas 2018. This was her first stay at a care home and despite initial reservations, she had a fabulous time. She enjoyed the food, said the staff were all very friendly and there were plenty of activities to keep her occupied. When I went to collect mum I found her well rested and happy. Mum has said she isn't quite ready to give up her bungalow just yet. But when she is, she wants to become a full-time resident at Reigate Beaumont. Thanks for taking good care of her."
K Tcarehome.co.uk rating: 4.5 out of 5
"I just wanted to send a message to say how thrilled I was when I went to visit my aunt last week, she seemed so content and happy. When I arrived, she was having her hair done and was laughing and joking with the lady that was doing her hair. The grounds were stunning even with the cold bad weather and the staff were attentive and lovely. I am so happy that she is there."
Emma Tcarehome.co.uk rating: 5 out of 5
"I have been so impressed with the Reigate Beaumont care home since Mum moved in. The Manageress is friendly, helpful, professional, super efficient and always has an open door, giving that extra reassurance. I am so grateful to her for accommodating Mum's needs and I feel that Mum's general wellbeing has greatly improved since she became a resident here. The staff are wonderful. They are friendly, efficient and nothing is too much trouble. The atmosphere is always relaxed and welcoming. I would have no hesitation in recommending Reigate Beaumont."
K Tcarehome.co.uk rating: 4.67 out of 5
"My week's stay was just what I needed after a back operation. I have a comfortable room and the staff were wonderfully kind. I was able to do everything for myself but it was a great comfort to know that the help was there. The food was excellent and just the right portion sizes, all delicious and a varied menu. My relaxing stay has helped tremendously with my ongoing recovery, for which I say, many thanks to all of you."
Helen Ecarehome.co.uk rating: 5 out of 5
"During my stay at the Beaumont, I have been extremely well looked after by extremely efficient and friendly staff. If ever I had to go into full-time care, the Beaumont would be my first choice. Thank you for everything."
Cynthia Bcarehome.co.uk rating: 5 out of 5
"My stepmother has been at the Reigate Beaumont for a year now. I chose this home because of its lovely staff, the general ambience inside, well-presented rooms and stunning terrace and grounds. I knew that we would need end of life care and this is offered by this home. I have been so pleased with all the wonderful care. The carers and the nurses are second to none. Today I was at the home and a nurse, who has been so very supportive to my stepmother, asked me (and not for the first time) how I felt in myself through this difficult time. I cannot thank her, and all the rest of the team, enough for their extreme kindness. There is so much to praise about the whole team, from the Activities Organiser, kitchen staff, receptionist to the manager, who are all doing their utmost best to help in every way they can. Most of all, the carers and nurses who are so thoughtful and kind at a very difficult time - offering professional, practical and heartwarming care."
Sandra Scarehome.co.uk rating: 4.75 out of 5
"The staff are always available to help me when I call for them, they are helpful. I don't feel I have one member of staff looking after me because they do shift work. The room is pleasant and I like the view and sitting by the window. The food is enjoyable and I like my glass of wine."
John Fcarehome.co.uk rating: 5 out of 5
"Reigate Beaumont is exceptional in many ways with a welcome reception. Carers are helpful when required and respond immediately due to first class training. Cleanliness in all aspects excellent. Presentation in the dining room is again first class with a selection of excellent food and the chef interacts with residents which is much appreciated. Activities are again outstanding with many things to take part in. All staff so friendly."
Shirley Hcarehome.co.uk rating: 5 out of 5
"My Mum stayed at Beaumont for 10 days respite while we went away on holiday. I was so concerned about leaving her but I should never have worried! The care she received was top class, the staff couldn't have been nicer! She was given food that she liked even though it wasn't always necessarily on the menu. She was encouraged to join in the activities and although she wouldn't always join in she was asked every time. My daughter and Brother visited while we were away and they were so pleased that she was happy and content each time they turned up. I want to say a massive thank you to all the staff - each and every 1 was so lovely and I imagine it isn't the easiest job in the world! Thank you!"
Wendy Lcarehome.co.uk rating: 4.83 out of 5
"This was my fourth stay. Carers staff and entertainers excellent as usual."
Doreen Gcarehome.co.uk rating: 5 out of 5
"This has been my second stay at the Beaumont and the care and attention you receive from staff and management are excellent. The very large and beautiful garden is a bonus especially when the sun shines. My stay has been very comfortable, relaxing and peaceful and I have been very well looked after."
Joan Wcarehome.co.uk rating: 4.83 out of 5
"I have been very happy here despite my pain and inability to walk. The carers have been very attentive. The kitchen staff are very friendly and the head cook the food is excellent. The physiotherapist is very good as well as the hairdresser. Made lots of friends and I will keep in contact with them."
Heather Mcarehome.co.uk rating: 5 out of 5
"Difficult to find fault. Such kind and caring staff. Very friendly and professional."
I Rcarehome.co.uk rating: 4.83 out of 5
"My mother moved to Reigate Beaumont due to her cancer. She has been well received and very well cared for. The staff have been so considerate and caring in what is a difficult stage for us all. The location and grounds of Reigate Beaumont are wonderful and an excellent home to be in through later life."
Geoff Mcarehome.co.uk rating: 4.83 out of 5
"Very happy with all the help and kindness given to my husband in his week of respite, also he says the food was very good."
Doreen Hcarehome.co.uk rating: 4.67 out of 5
"We cannot recommend the Reigate Beaumont highly enough. It is expertly run by a superb Manager who is not only charming, friendly and super efficient but from the very first visit, you can see that she is greatly respected and admired by all those making up her team at Beaumont, as well as the residents and their families. Residents are made to feel extremely welcome by every member of staff; from the care, nursing and catering teams, to entertainments etc, nothing was ever too much trouble. Indeed we were extraordinarily grateful to the manager for going to enormous lengths, to accommodate Mother's difficult dietary and other needs. The food was excellent, very high-quality ingredients, all very nicely presented in a beautiful dining room, making a friendly and enjoyable experience. On the morning our Mother passed away, again, this wonderful team at Beaumont made a horrible experience more bearable by their kindness, consideration and compassion. Our heartfelt thanks to you all."
Jane Bcarehome.co.uk rating: 4.17 out of 5
"Staff are always helpful. My Aunt seems happy there. I have recommended two other families as I am extremely happy with the care they provide."
Sarah Ccarehome.co.uk rating: 4.75 out of 5
"From the very first introductory meeting to my mother's last day of respite care the whole experiences was very impressive. The general manager runs a very caring and efficient home with an excellent eye for detail. It is welcoming, airy and clean which was reassuring for everyone in our family."
T Lcarehome.co.uk rating: 4.92 out of 5
"As a celiac I found the food to be poor, not much choice. Without the help of the staff, I would be in difficulty. There was no hot water in my bedroom, I had to keep asking for it to be brought in. This was not very good value for money."
Margaret Wcarehome.co.uk rating: 4 out of 5
"My dad is very happy with all his care, he is well looked after he enjoys the activities and loves the food. As a family, we are so happy he is in a great place."
Tina Tcarehome.co.uk rating: 4 out of 5
"My mother received excellent professional care at all times in the care home. The staff were very attentive and caring. I have no hesitation in recommending this care home."
J Bcarehome.co.uk rating: 5 out of 5
"This is the first time that I have spent days/nights in a hospital (about 10) or in a follow-on residence. The hospital was what I would have expected; the stay afterwards was first-class throughout and I congratulate all those concerned."
Jim Lcarehome.co.uk rating: 4.83 out of 5
"Beaumont is a gem of a care home, my wife is on a short respite break and often seems 'allergic' to such places, but she loves this one! Staff are good humoured, very kind and the home is beautifully maintained with breathtaking gardens. The family are delighted that mum has found a room here among such caring, professional people. All I can add is, when the day arrives for me to leave home, I can think of a nicer place to relax in. Quite brilliant."
Craig Bcarehome.co.uk rating: 4.83 out of 5
"Initially, I found it a little difficult to understand one or two members of staff but we soon got to understand each other. With the majority though, we got on together quickly and well. The comment below for 'Facilities' is because I had to go some distance to find a shower - however, there are worse things in life. The comment on 'Safety/Security' relates to leaving my wallet there while I was having a shower. Otherwise - top class."
Jim Lcarehome.co.uk rating: 4.83 out of 5
"I have been in this nursing home for 2 weeks and have received good treatment overall. The majority of the staff have a good sense of humour and are very caring. Excellent food, variety and quality. Room very good, clean, good view, ensuite toilet and wash basin. Quick response to my bell on most occasions. My visitors are made to feel welcome."
J Ccarehome.co.uk rating: 4.78 out of 5
"Very friendly and caring in every way."
Roy Ocarehome.co.uk rating: 4.75 out of 5
"Very pleasant room, bed comfortable. Excellent food, carers mostly kind, caring and experienced (not all)."
J Ccarehome.co.uk rating: 3.67 out of 5
"I would 100% recommend Reigate Beaumont. After three major operations, nine months, a multitude of complications and six returns to hospital, Dad was really struggling to get better. But, after three weeks in the Beaumont, he has definitely done just that. On August 2nd I took Dad in as a fragile, confused and struggling 85 year old (who looked and felt every year of his age). We were not sure where/how he was going to end up. On August 20th, I am now picking him up as a stronger, lucid and positive 85 year old (who looks 10 years younger). We are now ready for a return to his own flat... and then, back to 'normal life'. I cannot thank you enough. The medical care, the attentive staff, the quality of food, the daily entertainment, the cleanliness and the beautiful setting are first class. You have become a big part of mine and Dad's life in the past three weeks and we are going to miss you all. We will never, ever forget you. You have made Dad feel content, at ease, relaxed and safe. Thank you."
Michael Bcarehome.co.uk rating: 4.92 out of 5
"My mother-in-law has been a resident at Barchester Reigate Beaumont for 2 and a half years. Excellent care and service."
B Jcarehome.co.uk rating: 4.75 out of 5
"My mother is very well cared for - the staff are caring and hard working (particularly when my mother has greater needs, such as recently when she was temporarily deaf for a few weeks until ear syringing!). My mother is happy in her new room, with a wonderful view of the lovely gardens."
Kitty Hcarehome.co.uk rating: 4 out of 5
"The service and treatment I have received whilst staying here, has been excellent. I will certainly recommend it to my friends, should they need to be cared for by the very kind, gentle and helpful staff. I am really enjoying my stay in these lovely surroundings."
Joan Wcarehome.co.uk rating: 4.5 out of 5
"I had to come to this care home unexpectedly. I spent a week here for respite care whilst my niece was away. I was extremely pleased with my stay. My room overlooked the lovely gardens. The staff could not have been more caring. I have to be careful what I eat. The chef made sure I always had something I could manage."
D Gcarehome.co.uk rating: 5 out of 5
"I had to come to this care home unexpectedly. I spent a week here for respite care whilst my niece was away. I was extremely pleased with my stay. My room overlooked the lovely gardens and all the staff could not have been more caring."
Doreen Gcarehome.co.uk rating: 5 out of 5
"The facilities and setting are excellent but I felt the residents were kept in their rooms all day apart from lunch time. I provided my husbands "stay dry pants" for the weekday/night and he used hardly any at all. More frequent changes required."
W Kcarehome.co.uk rating: 3.67 out of 5
"I came in for a weeks respite care. I was unable to join in the activities programme due to severe back pain. I took my meals in my room and found the quality of the food to be good but it needed to be hotter The staff were caring, efficient and always ready to help."
I Gcarehome.co.uk rating: 4.6 out of 5
"I arrived at short notice via NHS Hospital. I was very tired and traumatised over the next few days. The staff went out of their way to make me feel welcome. I have settled down. Since I have Parkinson's disease the timing of daily routine is highly important. I am one of 55 residents here and sometimes the schedule falls apart. The staff are well trained and this training shines through in their contact with residents. This is absolutely a great home. Long may it prosper!"
Jonathan Mcarehome.co.uk rating: 4.67 out of 5
"I came to Reigate Beaumont for a period of rest and quietness following a prolonged stay in three consecutive hospitals since April 2017, following a car accident which resulted in a 'C2 Fracture' in my neck and all over bruises to the rest of my body. My neck has been encased in a collar/brace since, for 24 hours a day. As you can see from the completion of my ratings, my stay at Reigate Beaumont has been a great success."
B Hcarehome.co.uk rating: 4.92 out of 5
"My wife is in a lovely care home with beautiful gardens. Your management and staff are very helpful and kind. They will go out of their way to help you."
James Gcarehome.co.uk rating: 4.09 out of 5
"A clean well maintained care home in beautiful surroundings. The staff are kind and friendly and willing to help their residents in whatever way they can. The chef provides an interesting and varied menu of well presented and prepared food."
S Ccarehome.co.uk rating: 4.5 out of 5
"I came to Reigate Beaumont after a bad chest infection. It has been a wonderful place to recuperate. I have done nothing. I have been looked after, fed and watered and have my strength back again after a quick week. The staff been kind and caring, I have enjoyed my week but now feel ready to return home again."
F Pcarehome.co.uk rating: 4.88 out of 5
"A very caring and professionally run home. My mother is happy and content which is so very important to my family."
Terry Fcarehome.co.uk rating: 4.5 out of 5
"My Mother-in-law was treated with the utmost respect during her time at the Beaumont. The staff were professional, courteous, supportive, mindful regarding her safety and pro-active as to her changing needs. Her room was clean and welcoming and the activities were to a high standard. The food was varied, tasty and attractively presented. They have a very varied programme of activities and beautiful surroundings."
Hazel Hcarehome.co.uk rating: 4.83 out of 5
"I am very comfortable and warm in this home. Most of the staff are helpful and friendly which is much appreciated. Obviously, some more than others. All requests happily met."
Penelope Scarehome.co.uk rating: 3.75 out of 5
"I moved to this home in October 2016 and have been most satisfied with the treatment received from staff. The food is well cooked and appetising and the personal care is of a high standard. I am happy here and grateful for the attention given to every request I may make. I offer my thanks to the staff for the personal care and attention given to me."
E Bcarehome.co.uk rating: 4.42 out of 5
"I am very happy and comfortable here but some staff are off hand, I am fully aware that I am one of many but a smile and a kind word goes a long way. Need help at 8pm to go to bed sometimes find it a problem."
Penelope Scarehome.co.uk rating: 4.18 out of 5
"Extremely good from every aspect. My wife and I look forward to our next holiday with you at Barchester Reigate Beaumont. Perhaps the windows in both lounges could be draft proofed!"
Peter Mcarehome.co.uk rating: 4.92 out of 5
"I am pleased I came here after a week in hospital. I was weak from my viral infection and needed some care to get me back on my feet again. Reigate Beaumont have done very well and I am much better within six days and hope to progress further and with the help of the good staff here."
M Gcarehome.co.uk rating: 4.09 out of 5
"My mother has not been in Barchester Reigate Beaumont very long, but right from the initial contact via phone to my most recent to see her visit this week, everyone involved has been kind, informative and professional. I have not seen my mother eat so well or be so content for a while now."
A Wcarehome.co.uk rating: 4.75 out of 5
"Not enough staff to have the time to engage with dad. Food and cleanliness very good. Commode not emptied promptly. Not a lot of effort made to encourage residents to join in activities. Manager always available."
Carol Hcarehome.co.uk rating: 3.92 out of 5
"Some language difficulties on both sides- my deafness plus mutual language misunderstandings. Staff are mostly willing to write messages as clearly as they can do."
Catherinecarehome.co.uk rating: 4.08 out of 5
"The care provided by the home has been excellent. The senior nursing staff have provided very good and thorough briefings to the care staff who are all extremely kind and considerate. The home itself is very comfortable, with spectacular gardens. The food is good too. Management has been flexible and understanding. I am impressed with all aspects of the home."
Andrew Fcarehome.co.uk rating: 4.25 out of 5
"Having had a fall at my home and been taken to A&E my family thought a recovery period would be good. The Beaumont is near my house and proved ideal - very welcoming - staff and residents; a comfortable house with no need to join in activities if now wanting to, also choice of eating places. The team of carers and nurses are a wonderfully international group of people who and seem to get on well together. I like to think of them as "United Nationals" demonstrating how the world should be behaving! They are hard working, kind and caring and I am grateful to them."
A Acarehome.co.uk rating: 4.17 out of 5
"I was very welcome here and the environment is friendly. Sometimes response from the bells are slow. The staff are good."
Horace Scarehome.co.uk rating: 3.5 out of 5
"Very professional, helpful and efficient. Lovely management and staff with excellent facilities. Very responsive to all issues that have arisen. Very impressed."
Nigel Bcarehome.co.uk rating: 4.83 out of 5
"Excellent care. My father enjoyed his stay thoroughly."
Victoria Hcarehome.co.uk rating: 5 out of 5
"I would have complete peace of mind after Mum had a spell of respite to have Mum in the care of the staff here. Mum has thoroughly enjoyed her stay and loves being involved in the activities. All credit to the friendly home. Thank you."
Anna-Maria Tcarehome.co.uk rating: 5 out of 5
"After only three weeks of my mother being in this home I have noticed a number of great improvements to her condition. All the staff are professional, compassionate and very welcoming. The management, food and grounds are outstanding."
Mark Wcarehome.co.uk rating: 4.92 out of 5
"the staff, they gave me a good welcome."
Joanna Ecarehome.co.uk rating: 4.58 out of 5
"I would just like to say how pleased I am to have chosen Reigate Beaumont for my care home rest, everything has come up to my expectations and would certainly recommend it to all! Everybody made you feel so welcome and it was a pleasure to be there!"
M Hcarehome.co.uk rating: 5 out of 5
"The staff are very good in taking care of me and my late wife. The staff are very kind, polite and caring. The food is good! The chefs are very good they always give choices. The garden is very beautiful, I enjoy living here. It's a beautiful home. The management is brilliant."
C Rcarehome.co.uk rating: 5 out of 5
"The staff are lovely, the food is great, the ground and upkeep is beautiful and re-refurbishment is outstanding."
Val Bcarehome.co.uk rating: 4.67 out of 5
"The resident has only been with you for 3 weeks but has settled in very well, all the staff are kind and considerate and attentive to his needs. He particularly enjoys the meals and the activities. The home is lovely, well looked after and well maintained. It is clear that the manager, the nurses, carers, hospital team and domestic team all work well together. I think that all at Beaumont should be proud by what they have achieved. Well done."
M Acarehome.co.uk rating: 5 out of 5
"The home is beautifully decorated with attention to detail, it is as if you're in your own home. The staff are friendly, attentive and professional - always a smile and very helpful. One can praise all you like but the proof is looking at the other residents. They look cared for, happy, safe and are interacting with others when they meet up in the various lounges. Activities are put on with themes that are familiar, songs, recitals that bring comfort and re-assurance with the familiarity. I enjoyed them, but was delighted to see how much my mother did. And when the weather does shine a wheelchair makes the beautiful gardens accessible."
Caren Bcarehome.co.uk rating: 5 out of 5
"My mother has been a resident since February 2016. During that time she has settled in very well. Her room is clean and bright with a lovely view to the garden. She says the food is excellent and the staff are very friendly and helpful. There are activities that she can join in everyday, she finds these enjoyable, especially when the musicians visit."
Gwynneth Gcarehome.co.uk rating: 4.92 out of 5
"This is my second visit to see my friend. The staff are very pleasant and helpful and make me feel welcome."
Patrick Kcarehome.co.uk rating: 5 out of 5
"The family and I are so pleased that we found the Reigate Beaumont. All the staff have made us feel so welcome. All the carers and nurses treat my dearest friend with dignity and respect as she deserves. Her face lit up with joy when she won the raffle, saw birds of prey and listened to the jazz band. The manager, chef and nurses have exceeded our expectations. The family cannot thank you enough."
Faye Lcarehome.co.uk rating: 5 out of 5
"Friendly staff who are courteous and pleasant. Food is excellent as are drinks. Activities offered are varied, interesting and meet the needs of the residents well. Only concern is that the buzzer is not always answered quickly. I fully understand staff are busy but my relative can become over anxious and frightened when no one comes. Reassurance."
F Ccarehome.co.uk rating: 4.42 out of 5
"I have found the care home to be above average. However, communication between residents and staff is sometimes lacking. My relative mentioned that she does not see many staff members throughout the day."
M Gcarehome.co.uk rating: 4 out of 5
"I have found the total experience of placing my mother in the Barchester Reigate Beaumont so much easier because of the welcoming and friendly reception of all the staff. The manager and all the carers have created a wonderfully warm and homely atmosphere. Nothing is too much trouble and I can see how my mother has improved and developed a relationship with her carers. My mother is 94 years with vascular dementia and knowing she is in such an efficient and safe environment us a tremendous relief. Having visited a few homes there was no doubt in my mind where I would wish my mother to spend her last years."
Lynne Mcarehome.co.uk rating: 5 out of 5
"The home seems well run, clean and pleasant surroundings. Care is well documented and staff very friendly and attentive."
Gillian Scarehome.co.uk rating: 4.73 out of 5
"I consider the service to be complete and professional."
Vivian A Ncarehome.co.uk rating: 4.83 out of 5
"When I started having falls my family were anxious and wanted me to have care, I agreed to staying in a small care home at the end of my road. It was not altogether satisfactory as they had poor facilities for toilet arrangements, I had six years there but needed more care with the toilet etc. so I decided to move. The sensible thing was to move to another home, much larger, and my daughter had one above Reigate Beaumont. I have been here for 6 months now and I am amazed by the help given to me by all."
W Mcarehome.co.uk rating: 4.55 out of 5
"I have a lovely room, comfortable and well-appointed. The grounds are extensive and beautiful. Staff are very kind and nothing is too much trouble for them. Good care, food, physiotherapy, and meeting other residents - very pleasant communal room."
Jill Hcarehome.co.uk rating: 5 out of 5
"Excellent. Helped me to return to better health and return home. Lovely surroundings and friendly staff. Particularly good food and entertainment."
Elsie Scarehome.co.uk rating: 4.75 out of 5
Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.
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