What our families say

Barchester Reigate Beaumont Recommended on carehome.co.uk
We score 9.6/10

59 Reviews

Barchester Reigate Beaumont Recommended on carehome.co.ukLatest Your Care Rating report
Requires improvement

25 April 2018

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"I have been very happy here despite my pain and inability to walk. The carers have been very attentive. The kitchen staff are very friendly and the head cook the food is excellent. The physiotherapist is very good as well as the hairdresser. Made lots of friends and I will keep in contact with them."

Heather M
carehome.co.uk rating: 5 out of 5

"Difficult to find fault. Such kind and caring staff. Very friendly and professional."

I R
carehome.co.uk rating: 4.83 out of 5

"My mother moved to Reigate Beaumont due to her cancer. She has been well received and very well cared for. The staff have been so considerate and caring in what is a difficult stage for us all. The location and grounds of Reigate Beaumont are wonderful and an excellent home to be in through later life."

Geoff M
carehome.co.uk rating: 4.83 out of 5

"Very happy with all the help and kindness given to my husband in his week of respite, also he says the food was very good."

Doreen H
carehome.co.uk rating: 4.67 out of 5

"We cannot recommend the Reigate Beaumont highly enough. It is expertly run by a superb Manager who is not only charming, friendly and super efficient but from the very first visit, you can see that she is greatly respected and admired by all those making up her team at Beaumont, as well as the residents and their families. Residents are made to feel extremely welcome by every member of staff; from the care, nursing and catering teams, to entertainments etc, nothing was ever too much trouble. Indeed we were extraordinarily grateful to the manager for going to enormous lengths, to accommodate Mother's difficult dietary and other needs. The food was excellent, very high-quality ingredients, all very nicely presented in a beautiful dining room, making a friendly and enjoyable experience. On the morning our Mother passed away, again, this wonderful team at Beaumont made a horrible experience more bearable by their kindness, consideration and compassion. Our heartfelt thanks to you all."

Jane B
carehome.co.uk rating: 4.17 out of 5

"Staff are always helpful. My Aunt seems happy there. I have recommended two other families as I am extremely happy with the care they provide."

Sarah C
carehome.co.uk rating: 4.75 out of 5

"From the very first introductory meeting to my mother's last day of respite care the whole experiences was very impressive. The general manager runs a very caring and efficient home with an excellent eye for detail. It is welcoming, airy and clean which was reassuring for everyone in our family."

T L
carehome.co.uk rating: 4.92 out of 5

"As a celiac I found the food to be poor, not much choice. Without the help of the staff, I would be in difficulty. There was no hot water in my bedroom, I had to keep asking for it to be brought in. This was not very good value for money."

Margaret W
carehome.co.uk rating: 4 out of 5

"My dad is very happy with all his care, he is well looked after he enjoys the activities and loves the food. As a family, we are so happy he is in a great place."

Tina T
carehome.co.uk rating: 4 out of 5

"My mother received excellent professional care at all times in the care home. The staff were very attentive and caring. I have no hesitation in recommending this care home."

J B
carehome.co.uk rating: 5 out of 5

"This is the first time that I have spent days/nights in a hospital (about 10) or in a follow-on residence. The hospital was what I would have expected; the stay afterwards was first-class throughout and I congratulate all those concerned."

Jim L
carehome.co.uk rating: 4.83 out of 5

"Beaumont is a gem of a care home, my wife is on a short respite break and often seems 'allergic' to such places, but she loves this one! Staff are good humoured, very kind and the home is beautifully maintained with breathtaking gardens. The family are delighted that mum has found a room here among such caring, professional people. All I can add is, when the day arrives for me to leave home, I can think of a nicer place to relax in. Quite brilliant."

Craig B
carehome.co.uk rating: 4.83 out of 5

"Initially, I found it a little difficult to understand one or two members of staff but we soon got to understand each other. With the majority though, we got on together quickly and well. The comment below for 'Facilities' is because I had to go some distance to find a shower - however, there are worse things in life. The comment on 'Safety/Security' relates to leaving my wallet there while I was having a shower. Otherwise - top class."

Jim L
carehome.co.uk rating: 4.83 out of 5

"I have been in this nursing home for 2 weeks and have received good treatment overall. The majority of the staff have a good sense of humour and are very caring. Excellent food, variety and quality. Room very good, clean, good view, ensuite toilet and wash basin. Quick response to my bell on most occasions. My visitors are made to feel welcome."

J C
carehome.co.uk rating: 4.78 out of 5

"Very friendly and caring in every way."

Roy O
carehome.co.uk rating: 4.75 out of 5

"Very pleasant room, bed comfortable. Excellent food, carers mostly kind, caring and experienced (not all)."

J C
carehome.co.uk rating: 3.67 out of 5

"I would 100% recommend Reigate Beaumont. After three major operations, nine months, a multitude of complications and six returns to hospital, Dad was really struggling to get better. But, after three weeks in the Beaumont, he has definitely done just that. On August 2nd I took Dad in as a fragile, confused and struggling 85 year old (who looked and felt every year of his age). We were not sure where/how he was going to end up. On August 20th, I am now picking him up as a stronger, lucid and positive 85 year old (who looks 10 years younger). We are now ready for a return to his own flat... and then, back to 'normal life'. I cannot thank you enough. The medical care, the attentive staff, the quality of food, the daily entertainment, the cleanliness and the beautiful setting are first class. You have become a big part of mine and Dad's life in the past three weeks and we are going to miss you all. We will never, ever forget you. You have made Dad feel content, at ease, relaxed and safe. Thank you."

Michael B
carehome.co.uk rating: 4.92 out of 5

"My mother-in-law has been a resident at Barchester Reigate Beaumont for 2 and a half years. Excellent care and service."

B J
carehome.co.uk rating: 4.75 out of 5

"My mother is very well cared for - the staff are caring and hard working (particularly when my mother has greater needs, such as recently when she was temporarily deaf for a few weeks until ear syringing!). My mother is happy in her new room, with a wonderful view of the lovely gardens."

Kitty H
carehome.co.uk rating: 4 out of 5

"The service and treatment I have received whilst staying here, has been excellent. I will certainly recommend it to my friends, should they need to be cared for by the very kind, gentle and helpful staff. I am really enjoying my stay in these lovely surroundings."

Joan W
carehome.co.uk rating: 4.5 out of 5

"I had to come to this care home unexpectedly. I spent a week here for respite care whilst my niece was away. I was extremely pleased with my stay. My room overlooked the lovely gardens. The staff could not have been more caring. I have to be careful what I eat. The chef made sure I always had something I could manage."

D G
carehome.co.uk rating: 5 out of 5

"I had to come to this care home unexpectedly. I spent a week here for respite care whilst my niece was away. I was extremely pleased with my stay. My room overlooked the lovely gardens and all the staff could not have been more caring."

Doreen G
carehome.co.uk rating: 5 out of 5

"The facilities and setting are excellent but I felt the residents were kept in their rooms all day apart from lunch time. I provided my husbands "stay dry pants" for the weekday/night and he used hardly any at all. More frequent changes required."

W K
carehome.co.uk rating: 3.67 out of 5

"I came in for a weeks respite care. I was unable to join in the activities programme due to severe back pain. I took my meals in my room and found the quality of the food to be good but it needed to be hotter The staff were caring, efficient and always ready to help."

I G
carehome.co.uk rating: 4.6 out of 5

"I arrived at short notice via NHS Hospital. I was very tired and traumatised over the next few days. The staff went out of their way to make me feel welcome. I have settled down. Since I have Parkinson's disease the timing of daily routine is highly important. I am one of 55 residents here and sometimes the schedule falls apart. The staff are well trained and this training shines through in their contact with residents. This is absolutely a great home. Long may it prosper!"

Jonathan M
carehome.co.uk rating: 4.67 out of 5

"I came to Reigate Beaumont for a period of rest and quietness following a prolonged stay in three consecutive hospitals since April 2017, following a car accident which resulted in a 'C2 Fracture' in my neck and all over bruises to the rest of my body. My neck has been encased in a collar/brace since, for 24 hours a day. As you can see from the completion of my ratings, my stay at Reigate Beaumont has been a great success."

B H
carehome.co.uk rating: 4.92 out of 5

"My wife is in a lovely care home with beautiful gardens. Your management and staff are very helpful and kind. They will go out of their way to help you."

James G
carehome.co.uk rating: 4.09 out of 5

"A clean well maintained care home in beautiful surroundings. The staff are kind and friendly and willing to help their residents in whatever way they can. The chef provides an interesting and varied menu of well presented and prepared food."

S C
carehome.co.uk rating: 4.5 out of 5

"I came to Reigate Beaumont after a bad chest infection. It has been a wonderful place to recuperate. I have done nothing. I have been looked after, fed and watered and have my strength back again after a quick week. The staff been kind and caring, I have enjoyed my week but now feel ready to return home again."

F P
carehome.co.uk rating: 4.88 out of 5

"A very caring and professionally run home. My mother is happy and content which is so very important to my family."

Terry F
carehome.co.uk rating: 4.5 out of 5

"My Mother-in-law was treated with the utmost respect during her time at the Beaumont. The staff were professional, courteous, supportive, mindful regarding her safety and pro-active as to her changing needs. Her room was clean and welcoming and the activities were to a high standard. The food was varied, tasty and attractively presented. They have a very varied programme of activities and beautiful surroundings."

Hazel H
carehome.co.uk rating: 4.83 out of 5

"I am very comfortable and warm in this home. Most of the staff are helpful and friendly which is much appreciated. Obviously, some more than others. All requests happily met."

Penelope S
carehome.co.uk rating: 3.75 out of 5

"I moved to this home in October 2016 and have been most satisfied with the treatment received from staff. The food is well cooked and appetising and the personal care is of a high standard. I am happy here and grateful for the attention given to every request I may make. I offer my thanks to the staff for the personal care and attention given to me."

E B
carehome.co.uk rating: 4.42 out of 5

"I am very happy and comfortable here but some staff are off hand, I am fully aware that I am one of many but a smile and a kind word goes a long way. Need help at 8pm to go to bed sometimes find it a problem."

Penelope S
carehome.co.uk rating: 4.18 out of 5

"Extremely good from every aspect. My wife and I look forward to our next holiday with you at Barchester Reigate Beaumont. Perhaps the windows in both lounges could be draft proofed!"

Peter M
carehome.co.uk rating: 4.92 out of 5

"I am pleased I came here after a week in hospital. I was weak from my viral infection and needed some care to get me back on my feet again. Reigate Beaumont have done very well and I am much better within six days and hope to progress further and with the help of the good staff here."

M G
carehome.co.uk rating: 4.09 out of 5

"The care provided by the home has been excellent. The senior nursing staff have provided very good and thorough briefings to the care staff who are all extremely kind and considerate. The home itself is very comfortable, with spectacular gardens. The food is good too. Management has been flexible and understanding. I am impressed with all aspects of the home."

Andrew F
carehome.co.uk rating: 4.25 out of 5

"Having had a fall at my home and been taken to A&E my family thought a recovery period would be good. The Beaumont is near my house and proved ideal - very welcoming - staff and residents; a comfortable house with no need to join in activities if now wanting to, also choice of eating places. The team of carers and nurses are a wonderfully international group of people who and seem to get on well together. I like to think of them as "United Nationals" demonstrating how the world should be behaving! They are hard working, kind and caring and I am grateful to them."

A A
carehome.co.uk rating: 4.17 out of 5

"Not enough staff to have the time to engage with dad. Food and cleanliness very good. Commode not emptied promptly. Not a lot of effort made to encourage residents to join in activities. Manager always available."

Carol H
carehome.co.uk rating: 3.92 out of 5

"Some language difficulties on both sides- my deafness plus mutual language misunderstandings. Staff are mostly willing to write messages as clearly as they can do."

Catherine
carehome.co.uk rating: 4.08 out of 5

"I was very welcome here and the environment is friendly. Sometimes response from the bells are slow. The staff are good."

Horace S
carehome.co.uk rating: 3.5 out of 5

"My mother has not been in Barchester Reigate Beaumont very long, but right from the initial contact via phone to my most recent to see her visit this week, everyone involved has been kind, informative and professional. I have not seen my mother eat so well or be so content for a while now."

A W
carehome.co.uk rating: 4.75 out of 5

"Very professional, helpful and efficient. Lovely management and staff with excellent facilities. Very responsive to all issues that have arisen. Very impressed."

Nigel B
carehome.co.uk rating: 4.83 out of 5

"The resident has only been with you for 3 weeks but has settled in very well, all the staff are kind and considerate and attentive to his needs. He particularly enjoys the meals and the activities. The home is lovely, well looked after and well maintained. It is clear that the manager, the nurses, carers, hospital team and domestic team all work well together. I think that all at Beaumont should be proud by what they have achieved. Well done."

M A
carehome.co.uk rating: 5 out of 5

"The home is beautifully decorated with attention to detail, it is as if you're in your own home. The staff are friendly, attentive and professional - always a smile and very helpful. One can praise all you like but the proof is looking at the other residents. They look cared for, happy, safe and are interacting with others when they meet up in the various lounges. Activities are put on with themes that are familiar, songs, recitals that bring comfort and re-assurance with the familiarity. I enjoyed them, but was delighted to see how much my mother did. And when the weather does shine a wheelchair makes the beautiful gardens accessible."

Caren B
carehome.co.uk rating: 5 out of 5

"My mother has been a resident since February 2016. During that time she has settled in very well. Her room is clean and bright with a lovely view to the garden. She says the food is excellent and the staff are very friendly and helpful. There are activities that she can join in everyday, she finds these enjoyable, especially when the musicians visit."

Gwynneth G
carehome.co.uk rating: 4.92 out of 5

"The family and I are so pleased that we found the Reigate Beaumont. All the staff have made us feel so welcome. All the carers and nurses treat my dearest friend with dignity and respect as she deserves. Her face lit up with joy when she won the raffle, saw birds of prey and listened to the jazz band. The manager, chef and nurses have exceeded our expectations. The family cannot thank you enough."

Faye L
carehome.co.uk rating: 5 out of 5

"I have found the total experience of placing my mother in the Barchester Reigate Beaumont so much easier because of the welcoming and friendly reception of all the staff. The manager and all the carers have created a wonderfully warm and homely atmosphere. Nothing is too much trouble and I can see how my mother has improved and developed a relationship with her carers. My mother is 94 years with vascular dementia and knowing she is in such an efficient and safe environment us a tremendous relief. Having visited a few homes there was no doubt in my mind where I would wish my mother to spend her last years."

Lynne M
carehome.co.uk rating: 5 out of 5

"I consider the service to be complete and professional."

Vivian A N
carehome.co.uk rating: 4.83 out of 5

"This is my second visit to see my friend. The staff are very pleasant and helpful and make me feel welcome."

Patrick K
carehome.co.uk rating: 5 out of 5

"I have a lovely room, comfortable and well-appointed. The grounds are extensive and beautiful. Staff are very kind and nothing is too much trouble for them. Good care, food, physiotherapy, and meeting other residents - very pleasant communal room."

Jill H
carehome.co.uk rating: 5 out of 5

"Friendly staff who are courteous and pleasant. Food is excellent as are drinks. Activities offered are varied, interesting and meet the needs of the residents well. Only concern is that the buzzer is not always answered quickly. I fully understand staff are busy but my relative can become over anxious and frightened when no one comes. Reassurance."

F C
carehome.co.uk rating: 4.42 out of 5

"I would have complete peace of mind after Mum had a spell of respite to have Mum in the care of the staff here. Mum has thoroughly enjoyed her stay and loves being involved in the activities. All credit to the friendly home. Thank you."

Anna-Maria T
carehome.co.uk rating: 5 out of 5

"I have found the care home to be above average. However, communication between residents and staff is sometimes lacking. My relative mentioned that she does not see many staff members throughout the day."

M G
carehome.co.uk rating: 4 out of 5

"the staff, they gave me a good welcome."

Joanna E
carehome.co.uk rating: 4.58 out of 5

"The home seems well run, clean and pleasant surroundings. Care is well documented and staff very friendly and attentive."

Gillian S
carehome.co.uk rating: 4.73 out of 5

"When I started having falls my family were anxious and wanted me to have care, I agreed to staying in a small care home at the end of my road. It was not altogether satisfactory as they had poor facilities for toilet arrangements, I had six years there but needed more care with the toilet etc. so I decided to move. The sensible thing was to move to another home, much larger, and my daughter had one above Reigate Beaumont. I have been here for 6 months now and I am amazed by the help given to me by all."

W M
carehome.co.uk rating: 4.55 out of 5

"Excellent care. My father enjoyed his stay thoroughly."

Victoria H
carehome.co.uk rating: 5 out of 5

"After only three weeks of my mother being in this home I have noticed a number of great improvements to her condition. All the staff are professional, compassionate and very welcoming. The management, food and grounds are outstanding."

Mark W
carehome.co.uk rating: 4.92 out of 5

"I would just like to say how pleased I am to have chosen Reigate Beaumont for my care home rest, everything has come up to my expectations and would certainly recommend it to all! Everybody made you feel so welcome and it was a pleasure to be there!"

M H
carehome.co.uk rating: 5 out of 5

"The staff are very good in taking care of me and my late wife. The staff are very kind, polite and caring. The food is good! The chefs are very good they always give choices. The garden is very beautiful, I enjoy living here. It's a beautiful home. The management is brilliant."

C R
carehome.co.uk rating: 5 out of 5

"The staff are lovely, the food is great, the ground and upkeep is beautiful and re-refurbishment is outstanding."

Val B
carehome.co.uk rating: 4.67 out of 5

"Excellent. Helped me to return to better health and return home. Lovely surroundings and friendly staff. Particularly good food and entertainment."

Elsie S
carehome.co.uk rating: 4.75 out of 5

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