What our families say
07 April 2018View the report
"My father and stepmother were resident in Red Oaks for over 18 months. They received very professional, thoughtful and loving care as their health declined. As the son who lives some distance away, I was treated very kindly and openly from all levels of staff who constantly found the time to update me. Words cannot adequately sum up how delighted I was with the care provided."
Howard Bcarehome.co.uk rating: 4.58 out of 5
"Although expensive, Red Oaks provides a high-quality caring environment particularly for those with dementia. The management team are visible, engaging with residents. There is a good range of activities for residents to get involved with. The environment is excellent, beautiful grounds and very comfortable public area in which to meet up with the residents. If I could suggest one area for improvement it would be to engage relatives slightly more in decisions over nursing and interventions. Otherwise very satisfied. Thank you."
C Dcarehome.co.uk rating: 4.75 out of 5
"Very friendly and attentive staff. Lovely surroundings."
A M carehome.co.uk rating: 4.25 out of 5
"I have been visiting Red Oaks as a volunteer for over four years subsequent to visiting my mother as a resident. Those residents who are less mobile and who remain in their rooms welcome companionship and befriending which the lovely carers provide, but not to the length of time that some residents would welcome. Barchester recognises the value of volunteers prepared to help bridge this gap. It's a rewarding voluntary occupation and often great fun!"
Rebecca Hcarehome.co.uk rating: 4.5 out of 5
"My parents were at Redoaks for respite care. They had a mixture of needs, my father dementia, my mother nursing but both were treated very kindly and with respect. The staff are very friendly and the home itself and the gardens are lovely."
Stuart Pcarehome.co.uk rating: 4.92 out of 5
"I could not fault the staff. They were all very caring to my mother and all the family. Nothing was too much trouble for anyone."
Sue Ccarehome.co.uk rating: 5 out of 5
"My mother has been at Red Oaks for just over one year and considers this home, with many friends around. The staff are always helpful and caring and go the extra mile every time to assure Mum's wellbeing and happiness. The meals are healthy and satisfying and served in a delightful setting. The activities are frequent and fun. When my time comes I want to be in such a place to enjoy my 'old age'!"
J Gcarehome.co.uk rating: 5 out of 5
"My mother has been in the Red Oaks Care Home, Henfield for just over a year now. I can only speak most highly of the overall care that all the staff show to my mother. I looked around at many homes before deciding on Red Oaks, and this home is by far the best that I had seen."
C Pcarehome.co.uk rating: 5 out of 5
"My 92-year-old aunt spent 20 months in Red Oaks receiving full nursing care and I am so pleased we chose Red Oaks. It is a very caring, efficient, happy home, with many daily activities and organised outings and wonderful facilities. I visited most days during the 20 months at very random times and every single time saw first-hand the care and gentle handling of the residents by all the staff. It had a friendly, welcoming atmosphere both for residents and visitors. Plenty of space both indoor and outdoor and regularly involved in village activities which benefitted the residents. Highly recommend Red Oaks, if only all care homes could be as good as this one."
Gill Fcarehome.co.uk rating: 4.92 out of 5
"My father was looked after by Red Oaks Care Home for almost six years. He already had advanced Alzheimer's when he first came but the compassion, kindness and care of everyone at Red Oaks made us feel he could not have been better looked after anywhere. He was always treated with dignity and respect and we felt the staff knew him and what he was still able to enjoy and built up a strong relationship with him. Red Oaks helped him to have the best possible last years providing great comfort and confidence in his care for me and my sisters."
Nicola Ccarehome.co.uk rating: 4.92 out of 5
"First class service in all areas."
P Hcarehome.co.uk rating: 4.92 out of 5
"Due to the progression of my mother's dementia, she required full-time care. With her condition, it was a worry as to how I would manage and how she would cope with the transition. The staff at Red Oaks were very supportive and their expertise enabled her to settle in quickly to what she is happy to regard as her new home."
Alastair Mcarehome.co.uk rating: 4.83 out of 5
"Wonderful experience! Have been most impressed by everything at Red Oaks. The physical property and contents are excellent but the biggest asset is the amazing staff. They all really care for the residents and we can leave knowing that our special "mom" is being taken great care of! Thank you."
S Gcarehome.co.uk rating: 5 out of 5
"My mother has had excellent care here at Red Oaks. While she is considerably confused at times, the care staff have managed to distract her and bring her back to her happy place quickly. I give Red Oaks top rating form the point of kindness, personal care and hygiene, cleanliness and nutrition. The care and attention to my mother's wellbeing are obviously outstanding. The activities and entertainment have been enjoyed by my mother and myself Well done Red Oaks."
J Gcarehome.co.uk rating: 4.92 out of 5
"I cannot express my gratitude to Red Oaks enough. The care is exemplary - all the staff are so kind. The atmosphere is charming and jolly. If ever I am upset, the support I have had has been lovely."
Beatrice Acarehome.co.uk rating: 5 out of 5
"Warm, welcoming home."
J Tcarehome.co.uk rating: 4.5 out of 5
"My mother is so much healthier and safer than before coming to Red Oaks. Mum now has people to talk to and do activities with. As I live in Cyprus it is comforting to know that Mum is well taken care of."
Christine Jcarehome.co.uk rating: 5 out of 5
"Delighted with the staff at Red Oaks and the overall level of care. Activities for the residents are great."
Terry Bcarehome.co.uk rating: 4.92 out of 5
"Great team. A clean and fun environment for residents."
Charlotte Mcarehome.co.uk rating: 5 out of 5
"Continually providing excellent care. Outstanding at everything."
M Mcarehome.co.uk rating: 5 out of 5
"I came to stay at Red Oaks for respite after a total hip replacement and I had such a restful two weeks. Such wonderful caring and professional staff made my stay lovely. I will definitely come again. Thank you so much."
P Rcarehome.co.uk rating: 5 out of 5
"Fantastic. Great care with a smile and service ability that makes you sure your mother is safe."
David Rcarehome.co.uk rating: 4.92 out of 5
"All the staff at Red Oaks are caring, compassionate and dedicated to the well-being and comfort of all the residents. It is a beautiful, calm and friendly environment for residents and visitors alike. Even family pets are welcomed to visit. The meals are freshly cooked and delicious and the catering team go the extra mile for special occasions such as birthdays and anniversaries. Every member of staff shows love and respect to each and every one of the people in their care."
Diane Gcarehome.co.uk rating: 4.42 out of 5
"Extremely friendly and helpful staff. Beautiful setting, lovely garden. Excellent food and great variety. Clean. Fun activities. Accommodating to all residents needs."
Christopher Gcarehome.co.uk rating: 5 out of 5
"The staff are very caring and considerate. I feel very lucky to have such a lovely room and beautiful view. Staff have got to know me as a person. Amenities close to Red Oaks are very good and it is nice to be able to walk to use these."
J Dcarehome.co.uk rating: 4.42 out of 5
"Please see below for comments on overall excellent service. My experience was greatly enhanced by the kindness of all the staff. The one distressing experience came in the form of an unannounced caller with a dog (I am allergic to dogs). Having asked the caller to remove the dog from my room she questioned me whether I was allergic to dogs or disliked dogs."
Margaret Scarehome.co.uk rating: 5 out of 5
"We have just had a lovely evening at a Christmas cheese and wine evening for the residents. The evening was wonderful with the staff looking after the residents who thoroughly enjoyed the food, wine and music."
J Gcarehome.co.uk rating: 4.92 out of 5
"Red Oaks provides astonishingly good care for Nannie, and I am delighted with how they make her feel. Absolutely nothing is too much trouble and the staff are honestly phenomenal. The venue welcomes my family as if we were their own and make us feel very much at home. I'm delighted that Nannie has this support and facility and couldn't recommend Red Oaks enough."
Nick Ocarehome.co.uk rating: 4.67 out of 5
"From the moment you walk into reception at Red Oaks, you are always greeted with a warm welcome. Everyone is treated with respect and dignity. All the Residents are encouraged to join in with a wide variety of activities and equally given the time and space to relax and do what they are comfortable with. Care is professional and respectful of individual needs. Mealtimes are very special. The food is excellent and beautifully served in the elegant dining room. All the staff smile a lot and call everyone by their first name creating a warm and safe environment. There is a real 'home from home' feeling where families are made to feel part of the life there. My Mother has been at Red Oaks for 4 months now and has settled in wonderfully well. The Staff have handled the adjustment for my Mother and all our family with care and understanding and given reassurance when necessary. It is now a joy for us to visit her there and hear her say 'It is very nice here. The people are lovely.'"
Lesley Gcarehome.co.uk rating: 5 out of 5
"Thanks to the staff at Red Oaks yesterday, my husband and I had a wedding celebration for our close family and my grandmother who is currently a resident at Red Oaks. We had a local vicar visit and held it in the conservatory overlooking the beautiful gardens. The staff were so supportive and helpful to accommodate our rather unusual request. As our grandmother was unable to make the wedding in London, we decided to bring the wedding to her. Staff had set up the room brilliantly with flowers and prepared everything we needed. They were so helpful throughout the day taking photos etc, but most of all with Nannie being on hand when she needed support. Staff had spent the whole morning supporting Nannie to look extra special, curling her hair and putting on her wedding outfit and she looked fabulous! We cannot thank the staff team enough for accommodating us and allowing us to create such special memories we will treasure forever!"
Clare Gcarehome.co.uk rating: 5 out of 5
"Comfortable accommodation, beautiful grounds excellent facilities, caring staff and a good range of food and activities."
A Ccarehome.co.uk rating: 5 out of 5
"First class care with friendly staff beautifully kept property with well maintained garden."
Michael Ccarehome.co.uk rating: 5 out of 5
"Great, caring staff. My mother appreciates the quality and choice of food. Everywhere inside and out is kept in good order and there is never a hint of 'care home odour'."
S Kcarehome.co.uk rating: 4.83 out of 5
"The setting at Red Oaks is beautiful, in the heart of a lovely village. The layout inside is well designed with a welcoming and sunny reception. The dining room and lounges are cosy and comfortable and my nannie's bedroom spacious. They seem to have thought of everything with a hair salon, secure garden/courtyard and a conservatory where you can have birthday gatherings and things like that. Above all else though, it's the staff that make it the most wonderful place. They care so much and in the weeks my nannie has been there, I can tell they've formed a bond with her. They take a pride in how she looks each day and are always there to help with anything we need. It only took a short while for my nannie to settle. We had expected it to take a lot longer and I believe it's the caring nature of the staff and their genuine interest in finding out what my nannie liked and didn't like, that enabled this to happen, especially when my nannie had lived alone and been independent beforehand."
Emma Ocarehome.co.uk rating: 4.92 out of 5
"Red Oaks Care Home is a welcoming and friendly place. The grounds are beautifully kept and the rooms and communal areas are clean, tastefully decorated and fit for purpose. The staff are always cheerful and treat everyone with dignity and respect. The new communal areas and coffee and tea facilities are a great addition. I can highly recommend Red Oaks Care Home to everyone."
C Wcarehome.co.uk rating: 5 out of 5
"We visit the home regularly and have only found kindness and concern from the staff whenever we have been."
J Bcarehome.co.uk rating: 5 out of 5
"My sister has been a resident for over two years. We visit at least twice a week and we have never had cause for concern over the care she receives, the friendliness of the staff or the general cleanliness of the home. A beautiful home in wonderful grounds."
Brian Bcarehome.co.uk rating: 4.42 out of 5
"My mother loves it here and very content. I feel she is in safe hands and very well cared for - gives me peace of mind. All staff are friendly and capable."
Ken Gcarehome.co.uk rating: 5 out of 5
"Red Oaks is a warm and friendly, comfortable environment for the residents. Staff try to ensure public spaces are homely and relaxing, with items of interest dotted about and music played in the background. The garden is a lovely space used in the summer for activities that also include the local community (concert, theatre production). The more able and lucid residents would like more regular outings to places of interest, shopping or pub for lunch/tea and some have commented they would like more activities to choose from. The less able to get about enjoy quality one to one social chats with me and others."
Becky Hcarehome.co.uk rating: 4.25 out of 5
"I have been a volunteer here for 22 years. I come regularly on Wednesdays to help with their weekly church service. I also come on Sundays to have lunch and take one or two people for a walk with my cocker spaniel - we go to see and feed the ducks at a nearby pond. I think I am fairly observant and I am most impressed by the patience and loving kindness the staff show to the residents, even with people who are difficult. I enjoy coming here to Red Oaks and am always warmly welcomed (or is it my dog they love?!)"
Suzanne Ncarehome.co.uk rating: 5 out of 5
"I can't think that there's anything wrong, any queries are quickly put right."
Julie Ccarehome.co.uk rating: 4.75 out of 5
"My mother was in the care of Red Oaks for two years and was treated with great care, kindness and compassion during that time. We were so grateful to all the staff for the way they looked after her in her declining years. There is an ethos in the home of not only practical and safe care but sympathetic nurture of the residents. I would also like to pay tribute to not only the lovely way they helped my mother but how kind they were to myself. I can strongly recommend the home as a place of care and kindness."
Caroline Bcarehome.co.uk rating: 4.58 out of 5
"I come here approximately 5 times a year. Staff are very good and food is very good too. Very comfortable here."
B Hcarehome.co.uk rating: 5 out of 5
"The nurses and care staff were extremely kind and attentive to my father and treated hm with respect and where possible dignity. We would have loved to take him into the beautiful gardens but he was too disabled. However, for the more able I am sure the gardens would be a great comfort. We are enormously grateful for the care and support received from all the care staff in my father's final weeks."
L Mcarehome.co.uk rating: 3.91 out of 5
"My sister in law is disabled. Red Oaks look after her with great dignity. She has been at Red Oaks since February 2009 and is extremely happy there. They have a full range of activities every day to keep her busy."
Joan Jcarehome.co.uk rating: 5 out of 5
"My aunt really enjoys living at Red Oaks. She is wheelchair bound but enjoys a wide range of activities. The carers go out of their way to look after her very well. I am so happy she is there."
D Jcarehome.co.uk rating: 5 out of 5
"An excellent (if expensive) care home. The staff are all very kind, caring and helpful."
R Ecarehome.co.uk rating: 3.92 out of 5
"When visiting, a good welcome and helpfulness by staff. Having had the experience of visiting two people on a regular basis (at any time), having seen and witnessed how staff help them and the way they react to each person concerned. I have been impressed."
M Bcarehome.co.uk rating: 4.92 out of 5
"Lovely home with excellent staff. I am very happy for mum to stay here being well cared for."
Kathryn Hcarehome.co.uk rating: 4.83 out of 5
"Over a period of 3/4 years, we have had a brother and sister-in-law as residents. They were certainly capable of criticising if or when in their opinion it was necessary, but I am unable to recall an instance. Have visited at various times of the day and I can only compliment the staff on efficiency. I can only comment on my opinion formed during my occasional visits."
Eric Bcarehome.co.uk rating: 4.5 out of 5
"My grandfather loved living here, right up to when he passed away. Day to day care was wonderful and saw the staff as extended family. They truly came into their own as his time to part came giving our family the chance to come and say goodbye and looking after my relatives after he died. The visitors flat was wonderful to be able to use when we visited from devon."
Helen Ecarehome.co.uk rating: 4.83 out of 5
"My elderly aunt (suffering from dementia) was a resident of Red Oaks for 2.5years until her death in February 2017. The house is bright and cheerful looking, spotlessly clean, beautifully furnished and set in lovely gardens, in the centre of a busy, friendly and small country town. The cooking is a speciality (as is the lunchtime sherry) the chef takes great trouble to produce varied and tempting menus. This is a care home with professional nursing and my aunt was looked after with care, patience and affection by the carers and nursing staff. Especially during the last days of her life, when everything possible was done to make her comfortable, give her privacy and dignity. I strongly recommend it."
J Wcarehome.co.uk rating: 4.75 out of 5
"Barchester Redoaks Care Home's care of my aunt is second to none. The carers are very caring and do lots of extras for the residents. I am completely happy that my aunt is there. I have visited many care homes in the last 10 years and there are many I would not put a dog in but Redoaks is excellent."
J Jcarehome.co.uk rating: 4.75 out of 5
"My aunt is very well looked after in this excellent home. All the carers are wonderful."
J Jcarehome.co.uk rating: 5 out of 5
"My mother has been in Barchester Red Oaks Care Home for a month, moving there when her previous nursing home no longer felt able to cope with her increasing level of dementia. Her family dreaded the possible upset and confusion the move could cause her but I can honestly say there have been no problems at all. Every member of staff from my initial visit to view, the manager, the admin staff, nursing and care staff and since Mum moved in has been pleasant, helpful and professional."
M Tcarehome.co.uk rating: 4.92 out of 5
"My mother received excellent care, been well looked after. The food is fabulous. I would happily recommend."
A Hcarehome.co.uk rating: 5 out of 5
"Continuous excellent care from supportive and compassionate staff. They treat the individual and not the disease. Excellent facilities and setting with a beautiful accessible garden."
David Ocarehome.co.uk rating: 5 out of 5
"Both my parents had to go to Red Oaks, after a car crash in April 2016. The standard of care is very good, the cleanliness is of a good standard and the food varied and healthy. All the staff are extremely helpful, friendly and kind. I have recommended Red Oaks to others."
Sally Mcarehome.co.uk rating: 4.17 out of 5
"Red Oaks Care Home provides first class care in beautiful surroundings. The staff interact with residents as individuals and are unfailingly kind and available to them. My father has been extremely well looked after for almost four years after arriving in a very distressed and poorly state. Although he is now immobile and unable to communicate the staff know him well and treat him with great kindness and respect and his physical care is excellent. Any queries or requests I have are immediately attended to and I feel Red Oaks provides the best possible care."
N Ccarehome.co.uk rating: 4.92 out of 5
"My lovely mum and dad have been residents at the Red Oaks since April 2016. Throughout their time, the staff have always been polite and helpful. The standard of care is excellent especially in Lavender Ward where my dad is staying. Whenever my sister and I visit, (which is weekly at least) everyone is very welcoming, I sometimes bring my little dog too! I would like to thank all the staff for looking after my mum and dad so compassionately."
CLR Rcarehome.co.uk rating: 4.42 out of 5
"My mother in law moved into Red Oaks Care Home towards the end of 2016 and I am very happy with the way she has been made welcome and cared for. In particular, I have been impressed with the atmosphere at Red Oaks and the caring attitude of the staff."
P Tcarehome.co.uk rating: 4.92 out of 5
"Mum has been here since June 2016 and we have seen such a fantastic change in her in every way. She is happy, bright, clean and so well looked after. We feel like we have our mum back and she will probably love forever under the superb care of Red Oaks and their caring staff."
T Ccarehome.co.uk rating: 5 out of 5
"My mother is 97 - has dementia and cancer and is still mobile but declining rapidly. She is fond of all her carers and is treated with dignity and respect. The care she receives is excellent and consistent. Above all, despite her illness, she is happy and pain-free and knows she is well looked after."
C Dcarehome.co.uk rating: 4.92 out of 5
"My husband, who has Parkinson's Disease with Lewy Bodies, went to live in Red Oaks in June 2016. It was the most traumatic time of our lives but all the staff at Red Oaks helped us in every way to adjust to our new circumstances. It is a welcoming, friendly and caring place to live and visit. The house is set in beautiful grounds and during the summer months, they often have outdoor events for all the residents and families to enjoy. The food is delicious and appetising and freshly cooked. Fresh fruit in the morning, a small sherry before lunch and tea and homemade cakes in the afternoon make it feel like home from home. Every member of staff from the management and carers to the housekeeping and catering staff know each individual resident's name and treat them with kindness, respect, patience and dignity."
Diane Gcarehome.co.uk rating: 5 out of 5
"I am extremely pleased and satisfied with the care and attention my mother receives. The staff are fantastic. The is very clean. Food is excellent."
Colin Ccarehome.co.uk rating: 4.45 out of 5
"I am very satisfied with the care and attention my mother in law is getting. She is warm and well cared for. The home is very clean and no smells at all. When my Mother in Law does not eat she is given vitamin milk drink which she loves."
Yvonne Ccarehome.co.uk rating: 4.45 out of 5
"Staff are very pleasant couldn't be nicer. Rooms are nicely appointed. I would enjoy life here more if there were more people like myself easy on a conversation."
Nancy Mcarehome.co.uk rating: 3.5 out of 5
"I have submitted a comprehensive review to the manager of Red Oaks (DCA). I am assisting with their pilot induction literature 'Getting To Know You' from a relatives standpoint. The experience is positive overall and I would recommend it: Strengths: Warmth of staff and quality of environment. Areas for improvement: Working with relatives and more transport methods."
Andrew Ncarehome.co.uk rating: 3.83 out of 5
"I visit my wife on a daily basis. Choice of meals. Cleanliness of home. Staff are excellent. I am able to visit anytime. Management is available."
P Hcarehome.co.uk rating: 5 out of 5
"Excellent home - very clean (no smell at all). Treated you as a guest rather than a patient. All staff caring and attentive. Very impressive lounges and dining room. Fantastic service in dining room and visitors made welcome. I have experience of past nursing homes with my parents and elderly relatives and this is way above normal."
Jill Dcarehome.co.uk rating: 4.83 out of 5
"Red Oaks is a country house in a superb location of landscaped grounds close to the attractive village of Henfield. Superbly refurbished, the interior offers a warm welcome with friendly professional staff at every level. Patients/residents are treated with utmost respect, dignity and care, with lovely county views from light, airy, en-suite bedrooms. Residents are provided with a huge variety of activities, talks and encouragement to socialise. The ambience conveys the ideal relaxed extremely comfortable well organised care home."
Diana Wcarehome.co.uk rating: 5 out of 5
"- A friendly, helpful atmosphere; clean environment. - Key workers could support service users more in purchasing their personal items. - Wonderful gardens used for different outdoor activities. - Happy service users generally not withstanding their medical situations restricting certain activities. - Good person-centred care provided."
Becky Hcarehome.co.uk rating: 4.67 out of 5
"I am a volunteer at Red Oaks, I have been for 21 years. I visit on Sundays and have lunch with the residents (and I really enjoy the food!) On Wednesdays I come from 12.30-4.30. Originally I came to help with a weekly church service, but now (on Sundays) I visit people who would benefit a visit from me. Perhaps a lonely person or someone who hasn't been here for a while. I also sit with those who are very ill and perhaps give some comfort to the relatives, I love visiting Red Oaks and always feel very welcome."
Suzanne Ncarehome.co.uk rating: 5 out of 5
"I visit regularly and have only ever seen the residents treated with the utmost kindness and respect by all the staff. My sister-in-law said today that she thought the home was excellent and she really appreciates her surroundings - tasteful furnishings and beautiful grounds."
Janet Bcarehome.co.uk rating: 5 out of 5
"Staff - very helpful and we are very well treated. Home very comfortable. Lovely garden and grounds. Staff recognise that we like our independence but we do not take advantage of. Good choice of food - no complaints. Good range of activities. Very settled and comfortable."
Julie Ccarehome.co.uk rating: 5 out of 5
"My sister has been a resident in Red Oaks for just over a year. She has been very happy and settled here. We visit at least two a week and have never noticed anything which would give us cause for concern. All the staff, even administrative staff are very caring, even with the most troubled resident. I am very happy that she is so well settled and cared for."
Brian Bcarehome.co.uk rating: 4.5 out of 5
"My mother has been a resident at Red Oaks for three and a half years and soon settled in the homely and welcoming environment. I feel she is safe, secure, content and more importantly, so does she. A good level of caring staff, ensure my mother is not neglected and she has plenty of activities in which to participate. Also the option to enjoy the privacy of her room with its balcony and views across the gardens and countryside. It couldn't be better!"
Kem Gcarehome.co.uk rating: 4.75 out of 5
"(2wks respite) From pre-assessment to pick up my dad had a wonderful time, the staff were all incredibly helpful and considerate. I could not fault any part of the Red Oaks team, my dad came home full of tales after being slightly reluctant, we are in process for booking up another 2wks stay in September- 5 stars."
Mike Ccarehome.co.uk rating: 5 out of 5
"From pre-assessment to the day of leaving to go home, everything was excellent, beautiful property and grounds (that were immaculately kept) friendly professional staff. Nothing was too much trouble, food and drink plentiful. My father in law hasn't stopped talking about his stay since he has been home. He is hoping to return for respite care (subject to a room being available) in September when we go on holiday. We are also in the process of arranging for him to go one day a week as he enjoyed it so much."
William Ccarehome.co.uk rating: 5 out of 5
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