What our families say

We score 9.7/10

48 Reviews

Latest Your Care Rating report
Good

21 August 2015

View the report

"Please see below for comments on overall excellent service. My experience was greatly enhanced by the kindness of all the staff. The one distressing experience came in the form of an unannounced caller with a dog (I am allergic to dogs). Having asked the caller to remove the dog from my room she questioned me whether I was allergic to dogs or disliked dogs."

Margaret S
carehome.co.uk rating: 5 out of 5

"We have just had a lovely evening at a Christmas cheese and wine evening for the residents. The evening was wonderful with the staff looking after the residents who thoroughly enjoyed the food, wine and music."

J G
carehome.co.uk rating: 4.92 out of 5

"Red Oaks provides astonishingly good care for Nannie, and I am delighted with how they make her feel. Absolutely nothing is too much trouble and the staff are honestly phenomenal. The venue welcomes my family as if we were their own and make us feel very much at home. I'm delighted that Nannie has this support and facility and couldn't recommend Red Oaks enough."

Nick O
carehome.co.uk rating: 4.67 out of 5

"From the moment you walk into reception at Red Oaks, you are always greeted with a warm welcome. Everyone is treated with respect and dignity. All the Residents are encouraged to join in with a wide variety of activities and equally given the time and space to relax and do what they are comfortable with. Care is professional and respectful of individual needs. Mealtimes are very special. The food is excellent and beautifully served in the elegant dining room. All the staff smile a lot and call everyone by their first name creating a warm and safe environment. There is a real 'home from home' feeling where families are made to feel part of the life there. My Mother has been at Red Oaks for 4 months now and has settled in wonderfully well. The Staff have handled the adjustment for my Mother and all our family with care and understanding and given reassurance when necessary. It is now a joy for us to visit her there and hear her say 'It is very nice here. The people are lovely.'"

Lesley G
carehome.co.uk rating: 5 out of 5

"Thanks to the staff at Red Oaks yesterday, my husband and I had a wedding celebration for our close family and my grandmother who is currently a resident at Red Oaks. We had a local vicar visit and held it in the conservatory overlooking the beautiful gardens. The staff were so supportive and helpful to accommodate our rather unusual request. As our grandmother was unable to make the wedding in London, we decided to bring the wedding to her. Staff had set up the room brilliantly with flowers and prepared everything we needed. They were so helpful throughout the day taking photos etc, but most of all with Nannie being on hand when she needed support. Staff had spent the whole morning supporting Nannie to look extra special, curling her hair and putting on her wedding outfit and she looked fabulous! We cannot thank the staff team enough for accommodating us and allowing us to create such special memories we will treasure forever!"

Clare G
carehome.co.uk rating: 5 out of 5

"Comfortable accommodation, beautiful grounds excellent facilities, caring staff and a good range of food and activities."

A C
carehome.co.uk rating: 5 out of 5

"First class care with friendly staff beautifully kept property with well maintained garden."

Michael C
carehome.co.uk rating: 5 out of 5

"Great, caring staff. My mother appreciates the quality and choice of food. Everywhere inside and out is kept in good order and there is never a hint of 'care home odour'."

S K
carehome.co.uk rating: 4.83 out of 5

"The setting at Red Oaks is beautiful, in the heart of a lovely village. The layout inside is well designed with a welcoming and sunny reception. The dining room and lounges are cosy and comfortable and my nannie's bedroom spacious. They seem to have thought of everything with a hair salon, secure garden/courtyard and a conservatory where you can have birthday gatherings and things like that. Above all else though, it's the staff that make it the most wonderful place. They care so much and in the weeks my nannie has been there, I can tell they've formed a bond with her. They take a pride in how she looks each day and are always there to help with anything we need. It only took a short while for my nannie to settle. We had expected it to take a lot longer and I believe it's the caring nature of the staff and their genuine interest in finding out what my nannie liked and didn't like, that enabled this to happen, especially when my nannie had lived alone and been independent beforehand."

Emma O
carehome.co.uk rating: 4.92 out of 5

"Red Oaks Care Home is a welcoming and friendly place. The grounds are beautifully kept and the rooms and communal areas are clean, tastefully decorated and fit for purpose. The staff are always cheerful and treat everyone with dignity and respect. The new communal areas and coffee and tea facilities are a great addition. I can highly recommend Red Oaks Care Home to everyone."

C W
carehome.co.uk rating: 5 out of 5

"My sister has been a resident for over two years. We visit at least twice a week and we have never had cause for concern over the care she receives, the friendliness of the staff or the general cleanliness of the home. A beautiful home in wonderful grounds."

Brian B
carehome.co.uk rating: 4.42 out of 5

"We visit the home regularly and have only found kindness and concern from the staff whenever we have been."

J B
carehome.co.uk rating: 5 out of 5

"My mother loves it here and very content. I feel she is in safe hands and very well cared for - gives me peace of mind. All staff are friendly and capable."

Ken G
carehome.co.uk rating: 5 out of 5

"Red Oaks is a warm and friendly, comfortable environment for the residents. Staff try to ensure public spaces are homely and relaxing, with items of interest dotted about and music played in the background. The garden is a lovely space used in the summer for activities that also include the local community (concert, theatre production). The more able and lucid residents would like more regular outings to places of interest, shopping or pub for lunch/tea and some have commented they would like more activities to choose from. The less able to get about enjoy quality one to one social chats with me and others."

Becky H
carehome.co.uk rating: 4.25 out of 5

"I have been a volunteer here for 22 years. I come regularly on Wednesdays to help with their weekly church service. I also come on Sundays to have lunch and take one or two people for a walk with my cocker spaniel - we go to see and feed the ducks at a nearby pond. I think I am fairly observant and I am most impressed by the patience and loving kindness the staff show to the residents, even with people who are difficult. I enjoy coming here to Red Oaks and am always warmly welcomed (or is it my dog they love?!)"

Suzanne N
carehome.co.uk rating: 5 out of 5

"I can't think that there's anything wrong, any queries are quickly put right."

Julie C
carehome.co.uk rating: 4.75 out of 5

"My mother was in the care of Red Oaks for two years and was treated with great care, kindness and compassion during that time. We were so grateful to all the staff for the way they looked after her in her declining years. There is an ethos in the home of not only practical and safe care but sympathetic nurture of the residents. I would also like to pay tribute to not only the lovely way they helped my mother but how kind they were to myself. I can strongly recommend the home as a place of care and kindness."

Caroline B
carehome.co.uk rating: 4.58 out of 5

"I come here approximately 5 times a year. Staff are very good and food is very good too. Very comfortable here."

B H
carehome.co.uk rating: 5 out of 5

"The nurses and care staff were extremely kind and attentive to my father and treated hm with respect and where possible dignity. We would have loved to take him into the beautiful gardens but he was too disabled. However, for the more able I am sure the gardens would be a great comfort. We are enormously grateful for the care and support received from all the care staff in my father's final weeks."

L M
carehome.co.uk rating: 3.91 out of 5

"My sister in law is disabled. Red Oaks look after her with great dignity. She has been at Red Oaks since February 2009 and is extremely happy there. They have a full range of activities every day to keep her busy."

Joan J
carehome.co.uk rating: 5 out of 5

"My aunt really enjoys living at Red Oaks. She is wheelchair bound but enjoys a wide range of activities. The carers go out of their way to look after her very well. I am so happy she is there."

D J
carehome.co.uk rating: 5 out of 5

"An excellent (if expensive) care home. The staff are all very kind, caring and helpful."

R E
carehome.co.uk rating: 3.92 out of 5

"When visiting, a good welcome and helpfulness by staff. Having had the experience of visiting two people on a regular basis (at any time), having seen and witnessed how staff help them and the way they react to each person concerned. I have been impressed."

M B
carehome.co.uk rating: 4.92 out of 5

"Lovely home with excellent staff. I am very happy for mum to stay here being well cared for."

Kathryn H
carehome.co.uk rating: 4.83 out of 5

"Over a period of 3/4 years, we have had a brother and sister-in-law as residents. They were certainly capable of criticising if or when in their opinion it was necessary, but I am unable to recall an instance. Have visited at various times of the day and I can only compliment the staff on efficiency. I can only comment on my opinion formed during my occasional visits."

Eric B
carehome.co.uk rating: 4.5 out of 5

"My grandfather loved living here, right up to when he passed away. Day to day care was wonderful and saw the staff as extended family. They truly came into their own as his time to part came giving our family the chance to come and say goodbye and looking after my relatives after he died. The visitors flat was wonderful to be able to use when we visited from devon."

Helen E
carehome.co.uk rating: 4.83 out of 5

"My elderly aunt (suffering from dementia) was a resident of Red Oaks for 2.5years until her death in February 2017. The house is bright and cheerful looking, spotlessly clean, beautifully furnished and set in lovely gardens, in the centre of a busy, friendly and small country town. The cooking is a speciality (as is the lunchtime sherry) the chef takes great trouble to produce varied and tempting menus. This is a care home with professional nursing and my aunt was looked after with care, patience and affection by the carers and nursing staff. Especially during the last days of her life, when everything possible was done to make her comfortable, give her privacy and dignity. I strongly recommend it."

J W
carehome.co.uk rating: 4.75 out of 5

"Barchester Redoaks Care Home's care of my aunt is second to none. The carers are very caring and do lots of extras for the residents. I am completely happy that my aunt is there. I have visited many care homes in the last 10 years and there are many I would not put a dog in but Redoaks is excellent."

J J
carehome.co.uk rating: 4.75 out of 5

"My aunt is very well looked after in this excellent home. All the carers are wonderful."

J J
carehome.co.uk rating: 5 out of 5

"My mother has been in Barchester Red Oaks Care Home for a month, moving there when her previous nursing home no longer felt able to cope with her increasing level of dementia. Her family dreaded the possible upset and confusion the move could cause her but I can honestly say there have been no problems at all. Every member of staff from my initial visit to view, the manager, the admin staff, nursing and care staff and since Mum moved in has been pleasant, helpful and professional."

M T
carehome.co.uk rating: 4.92 out of 5

"My mother received excellent care, been well looked after. The food is fabulous. I would happily recommend."

A H
carehome.co.uk rating: 5 out of 5

"Continuous excellent care from supportive and compassionate staff. They treat the individual and not the disease. Excellent facilities and setting with a beautiful accessible garden."

David O
carehome.co.uk rating: 5 out of 5

"Both my parents had to go to Red Oaks, after a car crash in April 2016. The standard of care is very good, the cleanliness is of a good standard and the food varied and healthy. All the staff are extremely helpful, friendly and kind. I have recommended Red Oaks to others."

Sally M
carehome.co.uk rating: 4.17 out of 5

"Red Oaks Care Home provides first class care in beautiful surroundings. The staff interact with residents as individuals and are unfailingly kind and available to them. My father has been extremely well looked after for almost four years after arriving in a very distressed and poorly state. Although he is now immobile and unable to communicate the staff know him well and treat him with great kindness and respect and his physical care is excellent. Any queries or requests I have are immediately attended to and I feel Red Oaks provides the best possible care."

N C
carehome.co.uk rating: 4.92 out of 5

"My lovely mum and dad have been residents at the Red Oaks since April 2016. Throughout their time, the staff have always been polite and helpful. The standard of care is excellent especially in Lavender Ward where my dad is staying. Whenever my sister and I visit, (which is weekly at least) everyone is very welcoming, I sometimes bring my little dog too! I would like to thank all the staff for looking after my mum and dad so compassionately."

CLR R
carehome.co.uk rating: 4.42 out of 5

"My mother in law moved into Red Oaks Care Home towards the end of 2016 and I am very happy with the way she has been made welcome and cared for. In particular, I have been impressed with the atmosphere at Red Oaks and the caring attitude of the staff."

P T
carehome.co.uk rating: 4.92 out of 5

"Mum has been here since June 2016 and we have seen such a fantastic change in her in every way. She is happy, bright, clean and so well looked after. We feel like we have our mum back and she will probably love forever under the superb care of Red Oaks and their caring staff."

T C
carehome.co.uk rating: 5 out of 5

"My mother is 97 - has dementia and cancer and is still mobile but declining rapidly. She is fond of all her carers and is treated with dignity and respect. The care she receives is excellent and consistent. Above all, despite her illness, she is happy and pain-free and knows she is well looked after."

C D
carehome.co.uk rating: 4.92 out of 5

"My husband, who has Parkinson's Disease with Lewy Bodies, went to live in Red Oaks in June 2016. It was the most traumatic time of our lives but all the staff at Red Oaks helped us in every way to adjust to our new circumstances. It is a welcoming, friendly and caring place to live and visit. The house is set in beautiful grounds and during the summer months, they often have outdoor events for all the residents and families to enjoy. The food is delicious and appetising and freshly cooked. Fresh fruit in the morning, a small sherry before lunch and tea and homemade cakes in the afternoon make it feel like home from home. Every member of staff from the management and carers to the housekeeping and catering staff know each individual resident's name and treat them with kindness, respect, patience and dignity."

Diane G
carehome.co.uk rating: 5 out of 5

"I am extremely pleased and satisfied with the care and attention my mother receives. The staff are fantastic. The is very clean. Food is excellent."

Colin C
carehome.co.uk rating: 4.45 out of 5

"I am very satisfied with the care and attention my mother in law is getting. She is warm and well cared for. The home is very clean and no smells at all. When my Mother in Law does not eat she is given vitamin milk drink which she loves."

Yvonne C
carehome.co.uk rating: 4.45 out of 5

"Staff are very pleasant couldn't be nicer. Rooms are nicely appointed. I would enjoy life here more if there were more people like myself easy on a conversation."

Nancy M
carehome.co.uk rating: 3.5 out of 5

"I have submitted a comprehensive review to the manager of Red Oaks (DCA). I am assisting with their pilot induction literature 'Getting To Know You' from a relatives standpoint. The experience is positive overall and I would recommend it: Strengths: Warmth of staff and quality of environment. Areas for improvement: Working with relatives and more transport methods."

Andrew N
carehome.co.uk rating: 3.83 out of 5

"Staff - very helpful and we are very well treated. Home very comfortable. Lovely garden and grounds. Staff recognise that we like our independence but we do not take advantage of. Good choice of food - no complaints. Good range of activities. Very settled and comfortable."

Julie C
carehome.co.uk rating: 5 out of 5

"My sister has been a resident in Red Oaks for just over a year. She has been very happy and settled here. We visit at least two a week and have never noticed anything which would give us cause for concern. All the staff, even administrative staff are very caring, even with the most troubled resident. I am very happy that she is so well settled and cared for."

Brian B
carehome.co.uk rating: 4.5 out of 5

"My mother has been a resident at Red Oaks for three and a half years and soon settled in the homely and welcoming environment. I feel she is safe, secure, content and more importantly, so does she. A good level of caring staff, ensure my mother is not neglected and she has plenty of activities in which to participate. Also the option to enjoy the privacy of her room with its balcony and views across the gardens and countryside. It couldn't be better!"

Kem G
carehome.co.uk rating: 4.75 out of 5

"(2wks respite) From pre-assessment to pick up my dad had a wonderful time, the staff were all incredibly helpful and considerate. I could not fault any part of the Red Oaks team, my dad came home full of tales after being slightly reluctant, we are in process for booking up another 2wks stay in September- 5 stars."

Mike C
carehome.co.uk rating: 5 out of 5

"I visit my wife on a daily basis. Choice of meals. Cleanliness of home. Staff are excellent. I am able to visit anytime. Management is available."

P H
carehome.co.uk rating: 5 out of 5

"Excellent home - very clean (no smell at all). Treated you as a guest rather than a patient. All staff caring and attentive. Very impressive lounges and dining room. Fantastic service in dining room and visitors made welcome. I have experience of past nursing homes with my parents and elderly relatives and this is way above normal."

Jill D
carehome.co.uk rating: 4.83 out of 5

"Red Oaks is a country house in a superb location of landscaped grounds close to the attractive village of Henfield. Superbly refurbished, the interior offers a warm welcome with friendly professional staff at every level. Patients/residents are treated with utmost respect, dignity and care, with lovely county views from light, airy, en-suite bedrooms. Residents are provided with a huge variety of activities, talks and encouragement to socialise. The ambience conveys the ideal relaxed extremely comfortable well organised care home."

Diana W
carehome.co.uk rating: 5 out of 5

"- A friendly, helpful atmosphere; clean environment. - Key workers could support service users more in purchasing their personal items. - Wonderful gardens used for different outdoor activities. - Happy service users generally not withstanding their medical situations restricting certain activities. - Good person-centred care provided."

Becky H
carehome.co.uk rating: 4.67 out of 5

"I am a volunteer at Red Oaks, I have been for 21 years. I visit on Sundays and have lunch with the residents (and I really enjoy the food!) On Wednesdays I come from 12.30-4.30. Originally I came to help with a weekly church service, but now (on Sundays) I visit people who would benefit a visit from me. Perhaps a lonely person or someone who hasn't been here for a while. I also sit with those who are very ill and perhaps give some comfort to the relatives, I love visiting Red Oaks and always feel very welcome."

Suzanne N
carehome.co.uk rating: 5 out of 5

"I visit regularly and have only ever seen the residents treated with the utmost kindness and respect by all the staff. My sister-in-law said today that she thought the home was excellent and she really appreciates her surroundings - tasteful furnishings and beautiful grounds."

Janet B
carehome.co.uk rating: 5 out of 5

"From pre-assessment to the day of leaving to go home, everything was excellent, beautiful property and grounds (that were immaculately kept) friendly professional staff. Nothing was too much trouble, food and drink plentiful. My father in law hasn't stopped talking about his stay since he has been home. He is hoping to return for respite care (subject to a room being available) in September when we go on holiday. We are also in the process of arranging for him to go one day a week as he enjoyed it so much."

William C
carehome.co.uk rating: 5 out of 5

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01273 769 425

New care enquiry phone lines are open 8am - 8pm

All other calls 01273 493 043

Email us

Fill in the form below to request more information or to request a viewing.

Your details
Your enquiry
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.

Find us

The Hooks Henfield BN5 9UY Get directions
175