Reviews for Red Oaks Care Home

Have spent the day here as a smallholder as part of Henfield Garden and Arts. A wonderful fete vibe with all the residents and their families enjoying the arts and music on display.

"I came to visit two lovely residents & to join in with the singing at 11am. Amazing atmosphere in the dining room decorated with Union Jack flags representing V.E.Day. Invited to stay for lunch which was beautifully served. At 3pm I am staying for the sing along. All the staff are dedicated & very caring. Red Oaks is a truly special place."

"My Dad is a resident of Red Oaks care home and I honestly can't thank the staff enough. They care for him with such kindness, patience and dignity every single day. The care he receives is amazing and most importantly he is genuinely happy there which means the world to me. The staff go above and beyond and nothing ever seems too much trouble. It gives me real peace of mind knowing he is safe, comfortable and surrounded by people who truly care. I am so grateful to every member of the team. Thank you all for everything you do."

"My father came for restbite as his primary carer had to spend some time in hospital. The initial assessment was kind & compassionate and even though it was for a short term stay, alot of time was spent getting to know his interests, hobbies family members etc. There was always engaging activities available. The food options were varied and of good quality. Family members were always made welcome, regardless of when visiting and were well supported through the processes of navigating what was a challenging time."

"Mum was an urgent placement and was admitted following a care crisis. From day one, communication has been open + transparent, building relationships with staff + residents has been supported and staff take time to listen and learn about mum. Cannot fault the kindness and approach of the staff involved in mums care, the benefits of the activities, meal and medication support has been key in her wellbeing and she has thrived in the home. The rooms, all staff from housekeeping, catering and care are all supportive. Thank you."

"Lucky to have such a good home on our doorstep. Great care, very good food and plenty for residents to do if they wish. A very happy atmosphere feel more like a good hotel. My husband has excellent care and his health is carefully monitored. The beautiful grounds are certainly a bonus. Lovely setting."

"My mum came into Red Oaks as emergency respite care and is now a permanent resident. I can not fault the lovely staff who have been wonderful with mum. The care at Red Oaks is fantastic. They have created a diet plan to feed mum up incorporating her dietary needs. Everyone is so welcoming and I feel so pleased that mum is safe and cared for. It is so lovely to see mum part of a new community/family."

"Mum was in home for 13 months. Very well geared for residents with dementia. Slightly harder for those without dementia to find like minded people to engage with., but soon made friends Activities geared mainly to those with dementia. But always trying to offer a variety of activities Staff excellent became friends. Was always treated with dignity. The food was not of the same quality as when first admitted, eg to much pepper used, making food not enjoyable. Rooms on the whole were clean but on a few occasions the en-suite toilet was not clean. Visitors were always very welcome."

"I am really pleased that Mum chose Redoaks. Whenever I visit I can see that she is very well looked after with kindness and dignity. It is so reassuring that she is very happy, safe and contented. She particularly likes the gardens / grounds and the activities each day . Food is tasty and nutritious."

"My Mum with Alzheimers has been living at Red Oaks since January this year. She absolutely loves it and regularly tells us how happy she is in this phase of her life. After a few tricky years living on her own at home she has now got her confidence back. She is cheerful, 'busy' with activities and has a great relationship with all the staff. She particularly enjoys the weekly community choir and any entertainment where she can dance - something she hasn't done for years! She's made good friends with residents and staff alike and is being very well looked after. She loves the food (and the chefs!) and has a beautiful, light room to relax in when she is tired. We've been nothing but impressed with Red Oaks and knowing she is now safe and happy is such a relief."

"What an incredible place Red Oaks is. The staff are so kind and caring. The are friendly to all residents and family when they visit. My father was made to feel very special and enjoyed his time at Red Oaks making new friends with the staff and residents."

"In a year of residence my husband has received excellent personal care and nursing. All staff at Red Oaks are kind and caring and do their utmost to ensure the well being, dignety and welfare of all residents. As a regular visitor I always feel welcome and am encouraged to liaise over all aspects of my husband's care. I cannot fault Red Oaks."

"When my father was discharged from the hospital I shortlisted a few nursing homes which had the best CQC ratings. I visited them all and Red Oaks was by far the best. It has impressive grounds, a lovely courtyard and lounge area, the rooms are well-equipped and maintained and comfortable and the food is really good. But the main difference is the team that they have. They really have invested in their people and without exception they are engaged and caring people who really looked after my father. His floor have a team of nurses, care practitioners and care assistants, all of whom are professional but also delightful, helpful and genuinely caring. The difference was when it came to the inevitable. I can't thank the team enough for all their care and affection and it is heartwarming to know he was made so comfortable in the final stages. A really top nursing home is all about 'the team' and they have created the right atmosphere for their staff to work and residents to live."

When my father was discharged from the PRH hospital we had to find a nursing home for him. Not having gone through this process before it was all very new, so I did a lot of research as I needed to guarantee my father would be happy and comfortable bearing in mind he really did not want to go into a ‘home’. I shortlisted a few which had the best CQC ratings. I visited them all and, to be honest, they were all good. But Red Oaks was by far the best. Yes, it has impressive grounds, a lovely courtyard and lounge area, the rooms are well-equipped and maintained and comfortable and the food is really good. But the main difference is the team that they have. They really have invested in their people and without exception they are engaged and caring people who really looked after my father. He was even encouraging me to move in, I’m not quite there yet! On his floor they have a team of nurses, Virginia, Karen and Connie, care practitioners and care assistants, I can’t name them all in case I miss one off by mistake, all of whom are professional but also delightful, helpful and genuinely caring. The social programme is created by a team of two, Chris and Sue who are always active and encouraging social interaction. The catering team that provide lovely meals, even Mark, who delivers the meals when they want to eat in their room is a character.

The difference was when it came to the inevitable. I can’t thank the team enough for all their care and affection and it is heartwarming to know he was made so comfortable in the final stages. A really top nursing home is all about ‘the team’ and they have created the right atmosphere for their staff to work and residents to live. I can’t rate Red Oaks team highly enough.

"Red Oaks is the best thing to happen to my father since he started to need care. He is thriving with all the care and attention he receives. The care staff and nurses are so caring. The entertainment that is laid on for the residents is amazing. I could not be happier with this care home. Everything about it is excellent."

"Mum thoroughly enjoyed her stay, she was very well looked after. The staff were very caring and kind. I wouldn't hesitate to recommend."

"My aunt was looked after with dignity and good humoured friendly by all Red Oaks staff. Her preferences and decisions were respected alongside staff's encouragement to accept help when necessary. She was able to live her last couple of years as independently as was possible, vital given her life and character. The end of life care was professional, loving and compassionate with all staff members popping in with a friendly word for her (and us!). Thank you Red Oaks."