Reviews for Queens Manor Care Home

Our father moved into the Queens Manor in the summer of 2020 and both he and the family were very happy with the loving, empathetic care and attention received from all at the Barchester.

All the staff from the various teams made Dad so welcome during his residency and it was a huge comfort to know he was being properly looked after just when he needed it the most.

Huge respect and thanks from all the family - we miss you all x

I am an entertainer and look forward to my visits at Queens Manor. From reception, activities, right through to the Manager, all the Staff take a great pride in their role and the well being of the residents. All residents are treated with dignity, respect and kindness and the home is always immaculately presented. It has crossed my mind going into my 60th year soon that I would be very fortunate to reside in such a place in my later years.

"Our mother moved into Queens Manor last month - although its still early days, we have been very pleasantly surprised by the way she has settled. This is due to many factors - warm and friendly staff, a lovely bedroom with a view onto the garden, many different activities available, which she can choose to join or not (depending on her mood). The care team do their best to accommodate her needs, even when she doesn't tell them what they are! She feels safe and content, which is a big relief for us."

My mum moved to Queens Manor nearly 3 years ago and it has been a successful move from her perspective and that of the family
Her room benefits from the modern full length windows and she has access from her room on to the patio and into the well situated and secure garden.
She is able to join in with the extensive social activities as she wishes.
We have gotten to know the staff who support mum and have full confidence in the care provided.
Margaret, the manager, is visible, approachable and has a "can do" attitude.

"My mum moved to Queens Manor nearly 3 years ago and it has been a successful move from her perspective and that of the family. Her room benefits from the modern full length windows and she has access from her room on to the patio and into the well situated and secure garden. She is able to join in with the extensive social activities as she wishes. We have gotten to know the staff who support mum and have full confidence in the care provided. Margaret, the manager, is visible, approachable and has a "can do" attitude."

"Our mum was one of Queens Manor's very first residents and she has always trusted and appreciated the care, humour and kindness of the staff who are very dedicated and knowledgeable. My sister and I have always been made to feel very welcome when visiting and the atmosphere is always cheerful and full of purpose. In particular there is a feeling of mum's care being very genuine and professional, with everything being attended to promptly and us kept in the loop at all times."

I was visiting for an event and received a warm welcome from the staff. Bright and airy events space and the staff were attentive to the needs of the residents. Public areas looks to be maintained to a high standard and comfortable. A varied events schedule. At first look - I'm impressed.
Best wishes in your continuing work.
DB

"Made welcome from day 1. All staff very friendly, professional and caring. Nice relaxed atmosphere and nothing is a problem to staff."

"A lovely care home with a warm and welcoming atmosphere. All members of staff are extremely caring and approachable and my mum is treated with respect and dignity at all times. Her health has improved greatly in the time she has been there and she is happy and safe which is a comfort to our family."

I had the pleasure of visiting this care home and was delighted by the experience. The team were friendly, caring, and clearly committed to providing excellent support for residents. The atmosphere was warm and inviting, and the home itself was clean and well maintained.

"I am a retired OT with over 30yrs experience & have high expectations of care needs for our clients. My mother has been awaiting a POC for 4 months then had a fall requiring hospital admission then the assessment identified she required 24hr care. I have found this very difficult especially as mum has been unhappy with me & wants to be independent. I know that a POC & I cannot meet my mum's needs but the care home team can & provide a level of support, care & socialisation that is enabling mum to regain her confidence, sense of self & flourish. The team have been amazing with mum & her face lights up when she sees any of them, they have been so supportive of me & listened when I'm struggling."

"I was extremely well looked after, with great respect and dignity, this was more like a five star hotel for which I am eternally greatful. All the staff were super."

"My friend is in this care home and it is amazing. It fills all her needs, personal care, medication, helping her get dressed, she gets her nails done, her hair done, podiatrist, the food is like a 5 star hotel, there are activities every day, trips out to lovely gardens, coffee shops and place of interest. The staff are excellent, very keen to help with anything that is required. I would highly recommend Barchester Queens Manor Care Home."

"Staff are outstandingly kind and helpful - not just with my mother but all the family too. They were particularly helpful during a difficult transition period for my mother. During a recent visit from an overseas relative and new great grandson they put together a delicious tea so my mother could entertain the family in one of their private living rooms - my mother very happy to be able to host the family in this way. Would highly recommend."

"Queens manor is a beautiful home with 5 star facilities. The food is good with amazing attention to detail from the chef and his team to the provision of mum's special diet. The care, compassion and friendliness of the staff made mum's respite stay a positive experience"

"The Queens Manor showed an exceptional level of empathy and dedication during my aunts stay. Everyone was kind, responsive and gentle. My aunts dignity was at the forefront. I wholeheartedly recommend this care home and would not have wanted to be anywhere else at this difficult time. Thank you for everything!"

"Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back. The admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors."