Reviews for Queens Manor Care Home

In summary , this is a five star care home with 5 star quality of care . I can highly recommend this home for excellent facilities and the professional level of service provided by each member of staff .
It is a difficult decision to move to a care home either for the resident or the relatives . However , Queens Manor have made this transition as easy and comfortable as possible. The staff are always friendly , welcoming and patient with each resident .
My father was a pioneer in the field of palliative medicine and always aspired to have good quality of palliative care to be provided in any care setting . He recently died at Queens Manor and I can verify that each member of staff provided top quality palliative care .
I and my family are very grateful for all the care and love provided by this exceptional care home .

Having visited the home just yesterday I was beyond pleasantly surprised. Some residential homes are not purpose built and this can sometimes mean little to no room for family functions, a lack of accessible outdoor space and even a lack of real indoor amenities such as a bath without a hoist (which makes having a bath as an older person so much more manageable). In this care home there are floor to ceiling glass windows to allow residents to feel connected to outside, multiple dining-rooms, a large picturesque garden, secure entrance doors, coffee lounge stations, a cinema room, multiple lounges and many other areas that one might miss out on, if not living in a home that is purpose built.

The decor is as stylish as a showroom, soft, functional, trendy and comfortable. When you enter the building you are greeted by a lady on reception who has been with the company since the opening of queens manor, which I learned during conversation. It was refreshing to be greeted by someone who knows the environment and enjoys their workplace. As we were walking around the home, the receptionist knew the residents and would answer questions or just generally have a polite personal conversation with them until they finished the conversation. The reason that detail has been added in particular is because people living with dementia may otherwise feel unwelcome, confused, or unsure of their environment if those supporting them don’t seem interested in conversation or them as a person. So to see that not only the care staff but other staff naturally have the compassion and interest in those who live at queens manor was a relief and really appealed to me.

Also another positive I took from the walk around was the fact there is a health and well-being team of staff members who plan the weeks events based on what residents have asked for, should you look on their Facebook page you will see that the home and the health and well-being team are always doing things and planning ahead. With the use of the company minibus residents go on day trips to
Museums, garden centres and other local attractions. One home I visited did not have access to a minibus and taxis were the only option for travel, which again can’t be done in groups and if I think of someone like my own mother, she would want to be out in a group and not alone.

I was also introduced to other staff members from other departments who were often on the middle of their jobs but even from those small interactions I can say staff are at minimum well presented, polite and busy. Busy is good, as there is always lots to be done when taking care of older people.

I would feel confident knowing my mum was happy here, if she made that decision. Placing a loved one in a “care home” is never easy and never anyone’s first option but if you are in two minds then you want the home to feel like a home and have all the amenities your loved one would have wanted at home. Just because your loved one is in a home it doesn’t mean that the family dynamic needs to change as this home has lounges designed for family gatherings and the well-being team is there to support family connections and to remind relatives and friends that the home is designed with your loved one in mind and that means you can spend hours there in a lounge and taking light walks to the coffee bar. I have viewed 3 different homes in the area so far and this is the only one I felt deserved a review.

Having also read the last care inspectorate report I feel certain that what I seen from my walk around was a fabulous representation of the quality of care provided in such a beautiful and open care home.

We attended the Open Day in November and were made to feel very welcome,served tea and home made treats by the manager Margaret,who also kindly showed us around.
This spacious home,was fresh,clean and had a luxurious feel.
The residents were having a wee party to celebrate a birthday,some even getting their hair done first. We were invited to stay and join in the singing and the dancing but unfortunately had to decline but we may come and join in on one of the many events over the festive period.
We follow on social media and are impressed with the range of activities,visitors and visits that seems to include all.
Overall we were very impressed and wouldn't hesitate to place a loved one here.

"I was extremely well looked after, with great respect and dignity, this was more like a five star hotel for which I am eternally greatful. All the staff were super."

J L
carehome.co.uk rating: 5.00 out of 5

"My friend is in this care home and it is amazing. It fills all her needs, personal care, medication, helping her get dressed, she gets her nails done, her hair done, podiatrist, the food is like a 5 star hotel, there are activities every day, trips out to lovely gardens, coffee shops and place of interest. The staff are excellent, very keen to help with anything that is required. I would highly recommend Barchester Queens Manor Care Home."

Karen S
carehome.co.uk rating: 5.00 out of 5

"Staff are outstandingly kind and helpful - not just with my mother but all the family too. They were particularly helpful during a difficult transition period for my mother. During a recent visit from an overseas relative and new great grandson they put together a delicious tea so my mother could entertain the family in one of their private living rooms - my mother very happy to be able to host the family in this way. Would highly recommend."

J F
carehome.co.uk rating: 5.00 out of 5

"Queens manor is a beautiful home with 5 star facilities. The food is good with amazing attention to detail from the chef and his team to the provision of mum's special diet. The care, compassion and friendliness of the staff made mum's respite stay a positive experience"

Fiona P
carehome.co.uk rating: 4.83 out of 5

"The Queens Manor showed an exceptional level of empathy and dedication during my aunts stay. Everyone was kind, responsive and gentle. My aunts dignity was at the forefront. I wholeheartedly recommend this care home and would not have wanted to be anywhere else at this difficult time. Thank you for everything!"

N W
carehome.co.uk rating: 4.58 out of 5

"My dad moved into the care two weeks ago, the staff have been fantastic, making sure the transition from hospital to care home went smoothly. His room is lovely and very homely, he has lost a lot of weight whilst in hospital but the food at Queens Manor Care Home is excellent and he likes the choices on the menus. The staff have been very helpful too, even tagging all his clothes which was a great help to his family. Special thanks to the senior carer for sorting out his medication. Would definitely recommend the home in the future."

Ellyn G
carehome.co.uk rating: 5.00 out of 5

"In summary, this is a five-star care home with 5 star quality of care. I can highly recommend this home for its excellent facilities and the professional level of service provided by each member of staff. It is a difficult decision to move to a care home either for the resident or the relatives. However, Queens Manor has made this transition as easy and comfortable as possible. The staff are always friendly, welcoming and patient with each resident. My father was a pioneer in the field of palliative medicine and always aspired to have good quality of palliative care to be provided in any care setting. He recently died at Queens Manor and I can verify that each member of staff provided top-quality palliative care. My Father was given the most dignified end of life care. I and my family are very grateful for all the care and love provided by this exceptional care home."

Peter D
carehome.co.uk rating: 5.00 out of 5

"One of the best-managed healthcare facilities I have ever experienced. Kind, compassionate, skilled care consistently delivered."

Joe G
carehome.co.uk rating: 5.00 out of 5

"This is an exceptionally good care home. The staff are beyond equal and I would have no hesitation in recommending it to friends or family. The level of the home sets an excellent example and this is mirrored right down to the cleaners. The food is good but it is a struggle for staff to meet budgets at the current time."

Valerie C
carehome.co.uk rating: 4.75 out of 5

"Dad has now been at Queens Manor for three years. All the staff are lovely and Dad is very well cared for. It's very comforting to know that Dad is safe and happy. There is plenty of activities throughout the week to keep everyone entertained. My sister, brother and I are very happy we chose Queens Manor for Dad."

Susan B
carehome.co.uk rating: 4.92 out of 5

"This home has provided so much care and carers that give so much to us all. The entertainment is superb, with plenty of choice of things to do. The food is excellent with good choices. This place has helped me to find myself again and get my life back together. A big thank you."

Ellen F
carehome.co.uk rating: 4.83 out of 5

"Overall, I am happy here. There is a good atmosphere and the staff are helpful and happy despite being hard worked due to shortages, which may be why it has taken so long to get baths and hair washes at regular intervals. I have a good room with access to a spacious outside area and am able to indulge in gardening activities. I appreciate having my own desk and bookcase which allows me to continue with various projects via the internet."

Valerie D
carehome.co.uk rating: 4.67 out of 5

"There is always a selection of activities available daily and a huge effort is put in by activity coordinators and staff. The mini-bus belongs to Queen Manor and I had thought Mum would be out in it weekly but there are 60 residents so a rota system is in place. There is a lovely, secure sun trap of a garden and some rooms have access straight onto this. Lovely rooms with full-length windows and ensuite shower rooms. Sufficient space to manoeuvre a Zimmer frame or wheelchair around the bed to an armchair at the window (unlike some care homes). There is also a fancy spa bath along the corridor and my mum is delighted to have organised a twice-weekly slot for this. Staff are friendly, helpful, and approachable and good relationships have been built. My mum is settled, happy and safe and has lots of social stimulation – which she would not have got at home. She is part of a community and has made new friends and Friday drinks sound like the highlight of the week."

S D
carehome.co.uk rating: 5.00 out of 5

"From day one, the staff have always been very professional and kind, efficient and gentle, generally making Barchester Queens Manor Care Home a very happy and friendly "home from home". They have a good relationship with local GPs and district nurses."

D O
carehome.co.uk rating: 5.00 out of 5

"Comfortable home, the staff is very pleasant and helpful. Food is acceptable but not always for personal choice, however on off days something is always available for me."

R P
carehome.co.uk rating: 3.67 out of 5

"I stayed for 1 month, very tired on arrival after breaking my right wrist 2 weeks before. Gave me exactly the right support I needed and I appreciated three good meals a day which helped to build up my energy again. I needed a zimmer frame to practice my walking and was much more confident by the time I went home. I would come again if I needed respite care and recommend it to others. Small criticism- the change from a jug to bottles of water made it difficult for the staff to keep up the supply and they were impossible to open."

C S
carehome.co.uk rating: 4.50 out of 5

"My father became a resident at Queens Manor in September 2022 when he became unable to live safely at home due to severe mobility problems. My sister and I are so glad that we found Dad a place at Queens Manor as, from the initial admission process right through to Dad sadly passing away peacefully at the home at the end of November, the love and care provided by all the staff were absolutely exemplary - and a great comfort to Dad and to the family. It was always Dad's wish not to die in the hospital, and when the time came, the care team at Queens Manor kept him comfortable and administered palliative care so that he could remain at peace in his own room until the end. They sat with him day and night, and Dad said that the carers were like a family to him. We cannot speak highly enough of our experience with the management and care team at Queens Manor, who exceeded our expectations every single day."

Colin C
carehome.co.uk rating: 5.00 out of 5

"Queens Manor is a lovely-looking care home. I can say I was disappointed with a few things in the home which were not appropriate. I saw and learned a lot from visiting this care home. Some good some not so good. The look of the home gives a different impression of what it really is. A bit disappointed to say the least."

J F
carehome.co.uk rating: 3.25 out of 5

"My husband had to move from Queens Manor to a nursing home as his care needs increased. Queens Manor gave him excellent care and responded with expertise and sensitivity to his changing needs. The staff were great, always considerate and understanding. I think he enjoyed their good humour. They also gave me much kindness and support at a very difficult time. I miss them!"

J S
carehome.co.uk rating: 4.55 out of 5

"This is a wonderful care home for anyone considering becoming a resident. The facilities are quite unmatched making it a clear front-runner when looking into options in and around Edinburgh. What really stands out is the level of care and attention given by each department. They seem to be very inclusive when considering meal options, activities, and level of care. Would absolutely recommend going for a look around and speaking to the team if you are interested in this location."

Amy O
carehome.co.uk rating: 5.00 out of 5

"I see all the staff working together for the residents, whether it be the everyday get-together or in memory lane. Respect and dignity are very much a high priority for each and every resident. Commitment to quality of care, as there is a resident questionnaire and discussion group weekly. Compassion and improving lives, I personally agree and witness - lots of opportunities for events happening. With the care that is taken with our loved ones overspills to the family members, we feel overwhelmed with the fact that we are as one and kept informed frequently. This is a very high standard of care."

P S
carehome.co.uk rating: 5.00 out of 5

"My great-aunt has stayed in Queens Manor Care Home from June 2022 and loves it. She wasn't getting enough social interaction at home and Queens Manor is a hive of activity with something always going on. Their recent Fringe Event was great and offered something for everyone. The food has good variety and the care and compassion shown is second to none in the area. 100% recommend."

Rebecca H
carehome.co.uk rating: 5.00 out of 5

"Mum came into Barchester Queens Manor Care Home for four weeks respite and was so happy she stayed! The staff were very welcoming and the surroundings are very attractive, immaculately clean and comfortable. Mum settled immediately and enjoyed all the activities. The staff are extremely caring and friendly and welcome family and friends. A big thank you to them all for a job well done."

K R
carehome.co.uk rating: 4.67 out of 5

"What an incredible home! The manager and her team run a fantastic home. It’s warm, welcoming and very luxurious. The staff were professional and curious. I would highly recommend Barchester Queens Manor Care Home to anyone looking for a care setting."

Laura C
carehome.co.uk rating: 4.58 out of 5

"I had my lunch with Mum today. Excellent food and service served in a small private lounge with a lovely view of the garden adjoining the home and its car park. Highly recommend dining in to avoid the chilly weather outside. Lunch by the way was mushroom soup and chicken supreme."

Alastair H
carehome.co.uk rating: 5.00 out of 5

"Care home is a new build, well-designed, clean and tidy. More importantly, all the staff are friendly, polite and very caring. How they do the job I don't know!"

G S
carehome.co.uk rating: 4.67 out of 5

"I visited with my Grandmother on their open day in May. Staff were very welcoming and friendly along with great management. The home offers plenty of opportunities for the residents. The building was lovely and clean. Would highly recommend it to anyone."

Rosalie J
carehome.co.uk rating: 5.00 out of 5

"My mum enjoyed the recent Fringe event where a wonderful jazz singer performed songs from the past. The host was witty and welcoming and the singer was accompanied by 2 excellent musicians. The home had gone out of its way to organise an entertaining afternoon with drinks and homemade snacks. My mum is a fairly recent resident and, as a dementia patient, lives on the first floor. Initially, she took part in some activities and was included in 2 outings which she enjoyed very much. Unfortunately, she doesn't always realise what is on offer and relies on family or members of staff to encourage her to participate. Otherwise, we have been very happy with the care my mum is receiving and appreciate the hard-working staff and the care they give to the residents."

L C
carehome.co.uk rating: 4.92 out of 5

"I attended the Queens Manor Fringe festival with my family, what a great day for everyone! My gran loved everything that was going on from the street act, canapes, cocktail bar and Jazz band. It was all lovely and well organised. Staff always go above and beyond at Queens Manor and they are all amazing. If anyone is looking for a fun, caring and beautiful place to live, look no further than Queens Manor."

I C
carehome.co.uk rating: 5.00 out of 5

"My gran has been living at Barchester Queens Manor Care Home for two years now and it is nothing short of excellent. The attention to detail, commitment of staff and care given is second to none. We attended their event on Saturday and it was amazing. The event brought great memories back for my gran and allowed us time to spend at an event as a family. Who knows if this would have ever happened without Queens Manor. Thank you."

L O
carehome.co.uk rating: 5.00 out of 5

"My mum is a resident of Barchester Queens Manor in Edinburgh. She tried respite at other care homes and really, really didn't like them. Queens Manor is a qualitative step up from those other homes. The home is not too big, and there doesn't appear to be a high turnover of staff, so residents have the time to form meaningful relationships with individual members of staff. Time and care are given to residents' individual needs and wants. My mum has been encouraged to bring things from her family home to make her new room her own. When my mum had a tumble, appropriate care and due thought were given before contacting emergency services. Despite the mess she left behind, her room was spotless when she got back there the next day. Mum's been there for almost 6 months, and there's been no real issues at all during that time."

Luke H
carehome.co.uk rating: 4.75 out of 5

"Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back. The admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors."

Linda W
carehome.co.uk rating: 5.00 out of 5

"My father had a very good experience at Queens Manor Care Home. Each staff member showed him great care and attention during his 3-week stay. The whole place is so peaceful and decorated beautifully so residents can feel like they are in a hotel. Food was very nice and presented beautifully. Day trips were varied and enough day activities should residents wish to participate, we particularly enjoyed the therapet visits. More handrails in the bathroom would help."

Gillian L
carehome.co.uk rating: 5.00 out of 5

"The care home is very comfortable and beautifully arranged. The facilities the care home provides are either onsite or visits are arranged with a minibus for transport. The staff, which includes everyone, the cleaners, the care staff, the management of the home, are all helpful and cheerful and make me feel welcome. I have met people who have chosen to live here permanently and they are also happy and very positive about Queens Manor. It has been a very good experience all round."

C C
carehome.co.uk rating: 5.00 out of 5

"My mother was at Queens Manor for 3 week's respite stay. She has never stayed in a care home before, but she thoroughly enjoyed her 'holiday!'. The home is like a 5-star hotel but with 24/7 care facilities. It is beautifully decorated and clean with a nice and safe garden for my mum to wander about in. The best thing about the home is the staff, they are kind, respectful, friendly and cheerful, that really made the stay more enjoyable for my mother."

C D
carehome.co.uk rating: 5.00 out of 5

"My Dad received a very warm welcome from all the staff when he arrived at Queens Manor directly from hospital. He settled in quickly and it was so thoughtful of the team to give him the opportunity to go to the Scottish Air Show at East Fortune on only his second day in residence. Dad is really enjoying getting involved in the lifestyle programme, which I think is giving him the stimulation that he has been missing. Everyone at Queens Manor is dedicated and caring towards both patients and their families - it is very much a home from home. Residents are most certainly 'Celebrating Life', so thank you so much."

Fiona B
carehome.co.uk rating: 5.00 out of 5

"I have lived at Queens Manor for over six months and feel very "at home". The staff have been very friendly and spend time chatting with me. I get taken out for excursions which I enjoy. The food is very nice. Everyone helps me to enjoy my life here. Thank you."

K B
carehome.co.uk rating: 4.42 out of 5

"Excellent. My husband has had 2 weeks' respite care after a difficult time in hospital. I could not have asked for more - care has been exceptional. All staff are "stars"."

M D
carehome.co.uk rating: 4.90 out of 5

"Very comfortable, relaxed atmosphere. Staff are the best in the world - they all care that they make their residents feel no anxiety and have plenty of diversions. The environment is great but the staff make the place."

Leo H
carehome.co.uk rating: 5.00 out of 5

"The fact that I am here and I am understood by the people that are here. Praising the manner in which I am cared for cannot reach limits and that you all appreciate the thanks I can give as it is meaningful and genuine. My words might not seem a lot, but I am very grateful for the wonderful life you all helped me have here, and that means more than any thanks I can ever give."

Andrew M
carehome.co.uk rating: 4.92 out of 5

"Although not overly keen, my father was persuaded to take a week of respite care during my recent holiday abroad. From the minute he arrived in the Queens Manor, to the moment he left, he was welcomed and supported with a smile. Nothing is too hard for the staff and all try their very best to ensure those in the care home are treated with respect. His view was that it was 'like staying in a 5-star hotel' but even better, as people took time to sit and talk to him and ensure he had everything he needed. He made new friends during his stay too - from the staff to those staying there and he intends going back to visit. He has also been invited back to join a day out with some of the residents. I was really pleased that he had such a positive experience as it will open this up as a choice for another 'holiday' or even more permanent support if required in the future. Thanks to everyone who made his stay such a positive experience!"

Carol S
carehome.co.uk rating: 5.00 out of 5

"My friend came for respite for the first time. My husband and I came up from South Scotland to make sure she had settled in. No worries! Immediately we felt the warmth of the place and the staff proved thoughtful and kind - without appearing 'gushy'. They, apparently, gelled quickly with my friend as she appeared relaxed and responsive. We were cared for all the time we were there. My friend is back in July. We look forward to visiting again!"

Nancy P
carehome.co.uk rating: 5.00 out of 5

"Everyone very friendly, helpful and caring. Any problems are efficiently and promptly dealt with. Plenty of activities and outings, it is your choice. I really enjoy my life here, never lonely."

J T
carehome.co.uk rating: 4.75 out of 5

"Following my first visit to Queens Manor, my initial impression was very positive. I was impressed by the attentiveness and friendliness of all staff in all roles and their treatment of both residents and visitors. The variety and quantity of planned activities is inspiring. I was pleased to note the sheltered balcony area and newly landscaped garden grounds which are relatively generous in scale. Giving access to outdoor space."

A O
carehome.co.uk rating: 5.00 out of 5