Reviews for Queens Manor Care Home

I had the pleasure of visiting this care home and was delighted by the experience. The team were friendly, caring, and clearly committed to providing excellent support for residents. The atmosphere was warm and inviting, and the home itself was clean and well maintained.

"I am a retired OT with over 30yrs experience & have high expectations of care needs for our clients. My mother has been awaiting a POC for 4 months then had a fall requiring hospital admission then the assessment identified she required 24hr care. I have found this very difficult especially as mum has been unhappy with me & wants to be independent. I know that a POC & I cannot meet my mum's needs but the care home team can & provide a level of support, care & socialisation that is enabling mum to regain her confidence, sense of self & flourish. The team have been amazing with mum & her face lights up when she sees any of them, they have been so supportive of me & listened when I'm struggling."

"I was extremely well looked after, with great respect and dignity, this was more like a five star hotel for which I am eternally greatful. All the staff were super."

"My friend is in this care home and it is amazing. It fills all her needs, personal care, medication, helping her get dressed, she gets her nails done, her hair done, podiatrist, the food is like a 5 star hotel, there are activities every day, trips out to lovely gardens, coffee shops and place of interest. The staff are excellent, very keen to help with anything that is required. I would highly recommend Barchester Queens Manor Care Home."

"Queens manor is a beautiful home with 5 star facilities. The food is good with amazing attention to detail from the chef and his team to the provision of mum's special diet. The care, compassion and friendliness of the staff made mum's respite stay a positive experience"

"The Queens Manor showed an exceptional level of empathy and dedication during my aunts stay. Everyone was kind, responsive and gentle. My aunts dignity was at the forefront. I wholeheartedly recommend this care home and would not have wanted to be anywhere else at this difficult time. Thank you for everything!"

We attended the Open Day in November and were made to feel very welcome,served tea and home made treats by the manager Margaret,who also kindly showed us around.
This spacious home,was fresh,clean and had a luxurious feel.
The residents were having a wee party to celebrate a birthday,some even getting their hair done first. We were invited to stay and join in the singing and the dancing but unfortunately had to decline but we may come and join in on one of the many events over the festive period.
We follow on social media and are impressed with the range of activities,visitors and visits that seems to include all.
Overall we were very impressed and wouldn't hesitate to place a loved one here.

"Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back. The admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors."

"My mum is a resident of Barchester Queens Manor in Edinburgh. She tried respite at other care homes and really, really didn't like them. Queens Manor is a qualitative step up from those other homes. The home is not too big, and there doesn't appear to be a high turnover of staff, so residents have the time to form meaningful relationships with individual members of staff. Time and care are given to residents' individual needs and wants. My mum has been encouraged to bring things from her family home to make her new room her own. When my mum had a tumble, appropriate care and due thought were given before contacting emergency services. Despite the mess she left behind, her room was spotless when she got back there the next day. Mum's been there for almost 6 months, and there's been no real issues at all during that time."

"My gran has been living at Barchester Queens Manor Care Home for two years now and it is nothing short of excellent. The attention to detail, commitment of staff and care given is second to none. We attended their event on Saturday and it was amazing. The event brought great memories back for my gran and allowed us time to spend at an event as a family. Who knows if this would have ever happened without Queens Manor. Thank you."

"I attended the Queens Manor Fringe festival with my family, what a great day for everyone! My gran loved everything that was going on from the street act, canapes, cocktail bar and Jazz band. It was all lovely and well organised. Staff always go above and beyond at Queens Manor and they are all amazing. If anyone is looking for a fun, caring and beautiful place to live, look no further than Queens Manor."

"My mum enjoyed the recent Fringe event where a wonderful jazz singer performed songs from the past. The host was witty and welcoming and the singer was accompanied by 2 excellent musicians. The home had gone out of its way to organise an entertaining afternoon with drinks and homemade snacks. My mum is a fairly recent resident and, as a dementia patient, lives on the first floor. Initially, she took part in some activities and was included in 2 outings which she enjoyed very much. Unfortunately, she doesn't always realise what is on offer and relies on family or members of staff to encourage her to participate. Otherwise, we have been very happy with the care my mum is receiving and appreciate the hard-working staff and the care they give to the residents."

"I visited with my Grandmother on their open day in May. Staff were very welcoming and friendly along with great management. The home offers plenty of opportunities for the residents. The building was lovely and clean. Would highly recommend it to anyone."

"Care home is a new build, well-designed, clean and tidy. More importantly, all the staff are friendly, polite and very caring. How they do the job I don't know!"

"I had my lunch with Mum today. Excellent food and service served in a small private lounge with a lovely view of the garden adjoining the home and its car park. Highly recommend dining in to avoid the chilly weather outside. Lunch by the way was mushroom soup and chicken supreme."

"What an incredible home! The manager and her team run a fantastic home. It’s warm, welcoming and very luxurious. The staff were professional and curious. I would highly recommend Barchester Queens Manor Care Home to anyone looking for a care setting."

Having visited the home just yesterday I was beyond pleasantly surprised. Some residential homes are not purpose built and this can sometimes mean little to no room for family functions, a lack of accessible outdoor space and even a lack of real indoor amenities such as a bath without a hoist (which makes having a bath as an older person so much more manageable). In this care home there are floor to ceiling glass windows to allow residents to feel connected to outside, multiple dining-rooms, a large picturesque garden, secure entrance doors, coffee lounge stations, a cinema room, multiple lounges and many other areas that one might miss out on, if not living in a home that is purpose built.

The decor is as stylish as a showroom, soft, functional, trendy and comfortable. When you enter the building you are greeted by a lady on reception who has been with the company since the opening of queens manor, which I learned during conversation. It was refreshing to be greeted by someone who knows the environment and enjoys their workplace. As we were walking around the home, the receptionist knew the residents and would answer questions or just generally have a polite personal conversation with them until they finished the conversation. The reason that detail has been added in particular is because people living with dementia may otherwise feel unwelcome, confused, or unsure of their environment if those supporting them don’t seem interested in conversation or them as a person. So to see that not only the care staff but other staff naturally have the compassion and interest in those who live at queens manor was a relief and really appealed to me.

Also another positive I took from the walk around was the fact there is a health and well-being team of staff members who plan the weeks events based on what residents have asked for, should you look on their Facebook page you will see that the home and the health and well-being team are always doing things and planning ahead. With the use of the company minibus residents go on day trips to
Museums, garden centres and other local attractions. One home I visited did not have access to a minibus and taxis were the only option for travel, which again can’t be done in groups and if I think of someone like my own mother, she would want to be out in a group and not alone.

I was also introduced to other staff members from other departments who were often on the middle of their jobs but even from those small interactions I can say staff are at minimum well presented, polite and busy. Busy is good, as there is always lots to be done when taking care of older people.

I would feel confident knowing my mum was happy here, if she made that decision. Placing a loved one in a “care home” is never easy and never anyone’s first option but if you are in two minds then you want the home to feel like a home and have all the amenities your loved one would have wanted at home. Just because your loved one is in a home it doesn’t mean that the family dynamic needs to change as this home has lounges designed for family gatherings and the well-being team is there to support family connections and to remind relatives and friends that the home is designed with your loved one in mind and that means you can spend hours there in a lounge and taking light walks to the coffee bar. I have viewed 3 different homes in the area so far and this is the only one I felt deserved a review.

Having also read the last care inspectorate report I feel certain that what I seen from my walk around was a fabulous representation of the quality of care provided in such a beautiful and open care home.