Reviews for Queens Manor Care Home

"Mum's stay here has been a settled and happy one, with many laughs. Her personality, determined character, love of animals, singing, and her quick quips have been embraced by everyone. There are many stories of funny antics either mum or the staff team have got up to with her. There have been some demanding periods too as mum's dementia progressed. However, all the staff have managed these times and helped her through them with knowledge, professionalism, patience and understanding, giving her companionship and maintaining her sense of well-being and humour. This has kept us reassured, knowing that she was with people that we trusted and genuinely cared for her. Inside this beautiful home is a team of exceptional people with a deep sense of care, friendship and professionalism. They have all been so kind and supportive to mum and ourselves in their own special ways throughout her stay, particularly those work who work in memory lane who are incredible."

Staff are lovely and any time I have been in to provide staff wellbeing I can see the staff love their job and care about the residents. The home appears well maintained and it good decor, making it a lovely environment to be in.

"I was treated very well. The staff were so helpfull. I was in for respite and I will go back at a later date."

"What a relief knowing my aunt is well cared for and happy. A beautiful home with really lovely staff who clearly love their jobs. The food is delicious and the range of events is great. Highly recommend!!!"

"My mother became a full time resident in March 2025. Since then the staff have been extremely attentive and caring for her. They have also communicated regularly with me providing regular updates on her wellbeing - which is very helpful given I live some distance away. Overall Queens Manor - and the team there - have given me tremendous peace of mind when it comes to my mother's wellness."

"My mum moved to Queens Manor in May 24 after having a number of falls and realising she couldn't live by herself any longer. From the moment she moved in she was made to feel safe and cared for. She had a lovely bright room with a patio and was close to the dining room and cafe area. She entered into lots of the activities on offer and went on outings with the other residents - she especially loved her keep fit session every week. Her health deteriorated towards the end of 2025 - the staff continued to make sure she was very well looked after in her home surroundings. She had a massive stroke which sadly proved to be terminal - she was able to stay in her own bed until the end and be cared for by staff she knew, with support from the on call GP and Marie Curie Nurses, who provided end of life care with compassion and dignity, rather than being taken to hospital. I would highly recommend this care home"

"My mum moved into Queens Manor a year ago. The genuine care and professionalism of every single one the staff has been amazing. Mum has made genuine friendships, she's encouraged to participate in all sorts of activities but her privacy and wishes are respected at all times. Can't recommend highly enough."

Our father moved into the Queens Manor in the summer of 2020 and both he and the family were very happy with the loving, empathetic care and attention received from all at the Barchester.

All the staff from the various teams made Dad so welcome during his residency and it was a huge comfort to know he was being properly looked after just when he needed it the most.

Huge respect and thanks from all the family - we miss you all x

I am an entertainer and look forward to my visits at Queens Manor. From reception, activities, right through to the Manager, all the Staff take a great pride in their role and the well being of the residents. All residents are treated with dignity, respect and kindness and the home is always immaculately presented. It has crossed my mind going into my 60th year soon that I would be very fortunate to reside in such a place in my later years.

It is always a difficult decision to move a parent into a care home. We are very reassured by the kindness shown to mum, as well as the level of engagement she has with the staff and their wide and varied schedule of events.

My mum moved to Queens Manor nearly 3 years ago and it has been a successful move from her perspective and that of the family
Her room benefits from the modern full length windows and she has access from her room on to the patio and into the well situated and secure garden.
She is able to join in with the extensive social activities as she wishes.
We have gotten to know the staff who support mum and have full confidence in the care provided.
Margaret, the manager, is visible, approachable and has a "can do" attitude.

"My mum moved to Queens Manor nearly 3 years ago and it has been a successful move from her perspective and that of the family. Her room benefits from the modern full length windows and she has access from her room on to the patio and into the well situated and secure garden. She is able to join in with the extensive social activities as she wishes. We have gotten to know the staff who support mum and have full confidence in the care provided. Margaret, the manager, is visible, approachable and has a "can do" attitude."

"Our mum was one of Queens Manor's very first residents and she has always trusted and appreciated the care, humour and kindness of the staff who are very dedicated and knowledgeable. My sister and I have always been made to feel very welcome when visiting and the atmosphere is always cheerful and full of purpose. In particular there is a feeling of mum's care being very genuine and professional, with everything being attended to promptly and us kept in the loop at all times."

I was visiting for an event and received a warm welcome from the staff. Bright and airy events space and the staff were attentive to the needs of the residents. Public areas looks to be maintained to a high standard and comfortable. A varied events schedule. At first look - I'm impressed.
Best wishes in your continuing work.
DB

"Made welcome from day 1. All staff very friendly, professional and caring. Nice relaxed atmosphere and nothing is a problem to staff."