Meet the Queens Manor Care Home Team

Our wonderful team will comprise of nurses, carers, activities coordinators, chefs, housekeepers and more. These people will be here to ensure that residents enjoy their time at the home and are supported to live life to the fullest.

Donna Wood

Donna Wood

General Manager

Hi, my name is Donna, and I am General Manager here at Queens Manor. Welcome to our website!

Thank you for taking the time to look further into what Queens Manor has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I have been a Registered Nurse since 1999, having completed my Bachelor of Nursing at Dundee University before moving to Australia. Over the past two decades, I have worked in palliative care, surgery and liver transplantation, divisional and corporate management, and as both a care home manager and regional manager for a large UK care provider. In 2018, I was honoured to receive Scottish Care’s Manager/Leader of the Year award.

I love my role and am privileged to be supported by a fantastic team and have the opportunity to work in such a wonderful environment.

I look forward to welcoming you into our beautiful home.

Coral Wiltshire

Deputy Home Manager

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.

I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.

I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Team Leaders

Team Leaders

Hi, we are team leaders here at Queens Manor and offer a variety of skills and invaluable warmth and care for our residents. We bring a wealth of experience to our roles and continue to develop our expertise in order to provide the best possible care to our residents. We each bring a wealth of knowledge to the team and help and encourage others every day as well as thrive on their unique relationships with our residents.

Jennifer Rice

Team Leader

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17  years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.

One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.

I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.

Dawn Dickson

Team Leader

Hi, My name is  Dawn and I am the nightshift Team Leader here at Queens Manor. My role is to ensure that all residents receive a high standards of quality care and that everyone is treated with dignity and respect.

I started at queens manor back in 2019 before the home was opened to our residents.

I have worked in care since leaving school at 15 and always knew this was the type of job I wanted to do.

I previously worked as a Team Leader out in the community supporting adults with different additional needs.

One of my favourite things about working at Queens Manor is the residents, the stories I hear, the laughs they give and the love our residents show.

Hayley Eaton


Hi, my name is Hayley, and I am Administrator here at Queens Manor.

I have experience of working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and work together with the concierges to ensure the smooth running of the home.

I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home

Shannon Cullen

Senior Head of Lifestyle

Hi, my name is Shannon and I am Head of Lifestyle and Enrichment here at Queens Manor. I have come to Queens Manor with 6 years of experience in the planning, activities and events sector.

I ensure that myself and the team get to  know each resident's preferences so that we can deliver a person-centred programme of events and activities within the home -  Including activities that positively impact physical, emotional and mental wellbeing. I strongly believe that creating great moments and memories for our residents and embracing their individuality with tailor made activities is the way forward.

In an era of developing technologies, we are using new ways of reaching out to family and friends - though Zoom, Skype and Facebook Portal. We hope that our residents never feel alone or too far away from their loved ones this way.   Each day I like to ensure that our residents enjoy themselves in a calm, stimulating and fun environment, whilst creating bonds with each other and staff.

Raymond Thomson

Head Chef

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.

Here at Queens Manor we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.

When I was a child I spent a lot of time with my brother, who was a chef – This is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!

Having background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!

Ola Trojnar

Head of Maintenance

Hi there, my name is Ola and I am the Head of Maintenance here at Queens Manor.

My role is to ensure that the home is maintained to a high standard and well looked after – ensuring a safe & welcoming environment for residents, staff & visitors.

My favourite part of working at Queens Manor is spending time with the residents and their families, hearing all about their past and future aspirations.

Nicolette Mandra

Head of Housekeeping

Hi all, my name is Nicoletta and I am head of housekeeping at Queens Manor – my role here is to maintain the homes cleanliness & ensure that everyone has a clean, safe and welcoming place to live, work and visit.

I bring a wealth of experience to the team here – having worked in high end hotels & venues within the housekeeping roles, working my way to supervisor, assistant manager and finally housekeeping manager before I began my role here.  I have been part of the Queens Manor family for almost one year now and I love it – it was the best decision I have made. I really enjoy getting to spend time with the residents & staff, learning about new cultures and engaging with the activities and events we have on site.

Kathleen Wallace

Admin Assistant

Hi, my name is Kathleen, and I am the Admin Assistant here at Queens Manor.

I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.

The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community.

Annette Smeaton


Hello, My name is Annette and I  support our Business Administrator here at Queens Manor. I help our residents, their families and visitors and I enjoy meeting new people to show them around our home. I Love being part of the team here Queens Manor and feel our residents and my colleagues are like an extension of my own family.

Andy Coulter


Hello – my name is Andy and I am the gardener at Queens Manor. It is my responsibility to make sure that the gardens are looking spick and span… flowers are plated, vegetables are growing and the grass and furniture is well maintained. I also assist with events from time to time playing the pipes and joining in with the coffee mornings.

The part of the job I enjoy the most, is being able to assist residents with making their patio/gardens exactly how they want it, drafting up ideas and implementing them. I also enjoy when the school children visit – extra hands make for great outcomes!


Pet Therapy Dog

Hello, let me introduce you to me… I am Sal & I am the home pooch – I come in with Shannon (Senior Head of Lifestyle) from time to time – offering cuddles, claps and fun for all in the home. My favourite thing about being a part of the Queens Manor team is helping with the hoovering… I’m very good at picking up the scraps from the floor!