What our families say: Overslade House Care Home
25 July 2018View the report
"My aunt was a resident at Overslade for 7 months from December 2019 to July 2020. When admitted she was made to feel very welcome and immediately felt at home in her lovely room within the quieter nursing unit. At all times during her stay, she was treated with great care and kindness whilst allowing her to remain as independent as possible whilst her health (both physical and dementia) deteriorated. During this difficult time of the COVID-19 pandemic the staff and management continued to uphold the values and high standards of care. Many thanks to the nursing and care staff who provided loving, caring and professional end of life care."
Elizabeth Fcarehome.co.uk rating: 4.67 out of 5
"My mum recently took very ill, and we were allowed to see her. Along with the paramedics and nursing staff, we made the difficult decision for Mum to be end of life nursed at the home. I cannot thank the staff on duty that day enough - the kindness shown to the family, and most of all Mum, was incredible. The particular kindness from a member of staff as I left (due to C19 visiting quota), was incredible. She went above and beyond to comfort me and offer support, and I'll always be grateful. I left Mum in capable nursing hands, and went home to wait for the inevitable bad news. It didn't come - four weeks later Mum is still with us, and going from strength to strength. Turning her regularly through her deep unconsciousness, then gently encouraging her to drink, and then to eat, has allowed Mum to fight another day! Every effort is made for me to stay in touch with Mum - I speak to the home or the staff every day, and the updates are priceless. What a wonderful place, I am so grateful."
Joanne Bcarehome.co.uk rating: 4.17 out of 5
"It’s difficult for me to find words to sum up the strength and courage of the staff in Overslade Lane Barchester Care Home during these really challenging times. They have cared for and nursed my mum through the Coronavirus, who has been so poorly on top of already being very unwell with complex underlying health issues and dementia. They have done it with grit and determination and smiled through the toughest of times. Our family are just so grateful for the contact they have maintained with us during these heartbreaking weeks. Saying thank you doesn’t seem to be enough. You’re all amazing."
Elizabeth Kcarehome.co.uk rating: 5 out of 5
"After 60-years of marriage, it was a tribble blow when the NHS told me it was no longer considered safe to look after my beloved wife at home; adding the NHS was unable to fund any assistance for her to continue to live in our home. My wife was to be admitted into Barchester Overslade House Care Home. The attentiveness and care shown to my beloved by the management and all the staff was and remains beyond reproach. The Covid-19 arrived in the UK preventing visiting. Nevertheless, without fuss or clamour the management and staff of Barchester Home quietly rose to meet the enormous new challenges exhibiting a new commitment and pride. The staff helped residents with modern devices allowing relatives to see and hear their loved ones; thus demonstrating their total commitment to yesterday's heroes and heroines, and so becoming today's heroes and heroines. Covid-19 is an insidious and indiscriminate killer, and I am overwhelmed with gratitude to Barchester as my beloved has a caring home which is as safe as anywhere can be in these difficult times."
C Jcarehome.co.uk rating: 5 out of 5
"My 86 year old mother arrived at Barchester Overslade House last October. She was so fragile and frail, weighing only 6 stone, after spending 3 weeks in hospital, within days she started to pick up, joining other residents in the day room, she soon got her appetite back with such a great menu that is offered every day, there is always something she likes. My Mum needs 24-hour care, she has dementia and is totally incontinent, she is well looked after, the carers are lovely and genuinely care about the residents. She is happy and now weighs over 7 stone and joins in the activities that are planned daily."
A Pcarehome.co.uk rating: 4.58 out of 5
"My mother was taken into care 6 weeks after having an unforeseen and devastating stroke leaving her dependent on others for support. For the best part of 5 months, the staff and management of Overslade House did outstanding work to make her time there as comfortable and as pleasant as possible. At no time did she look unsettled or distressed and they gave her opportunities to join in with the more suitable activities. At the end of life, she was treated with respect and the staff and management offered sympathy and support throughout. Thank you Overslade for all you have done."
W Rcarehome.co.uk rating: 4.83 out of 5
"A feature of this home is the caring atmosphere of all the staff and their patience and cheerfulness under some very difficult and exacerbating circumstances. It is obvious that everyone has a dedication to ensure the wellbeing of their patients."
Anthony Hcarehome.co.uk rating: 4.92 out of 5
"My father was only a resident here for a short time, but myself and all the family were very pleased with the standard of care that he received. The care home was an inviting place, very clean, tidy and modern. The staff were always very pleasant and took their time when caring for my father. On behalf of myself and the family, we would like to thank you; very much for everything you did."
N Mcarehome.co.uk rating: 5 out of 5
"The care my mother received in the 10 months she was there was good, both medically and personally. The bedsores she had when she arrived there, improved greatly with their attention and care. The care and compassion we received as a family during the last weeks of my mother's life was something we will never forget, enabling us to be with my mother as a family during this time."
I Lcarehome.co.uk rating: 3.92 out of 5
"The care my mother received at Overslade was above and beyond my expectations. The staff were all wonderful. As a big family, they accommodated us all and could not do enough for my family at the sad time of my mother's passing. I would not hesitate to recommend this care home to anyone else."
C Mcarehome.co.uk rating: 5 out of 5
"I wanted to ensure that I posted a review of my recent experience of Overslade Care Home, Rugby, whilst my mum was a resident. My mum did not relish the thought of going into a care home for her palliative care, but agreed to do so on the basis that if she did not like it, she would then be transferred home. Within 3/4 days mum settled in very well and adjusted to the environment. The reason for this being that the home itself was lovely and very welcoming from meeting the Administrator on reception at the time, who stayed late to allow mum to be admitted. What can I say about the nursing care? Each and every one of the staff, whether it be the nursing or care staff were nothing short of amazing. They looked after my mum like one of their own and the way they spoke so gently to her, it was just so lovely. So gentle and reassuring that she was not a bother. In her final hours, they were so kind to all the family and most of all my amazing mum. Thank you isn't enough."
Lucia Mcarehome.co.uk rating: 5 out of 5
"My husband recently passed away at Overslade House. As a family, we couldn't have been treated with more kindness and care. Over and above expectations in all areas of care."
J M carehome.co.uk rating: 5 out of 5
"Generally very well cared for and treated with respect. Good management and activities. However, not all the staff are caring enough and food could be more interesting. All nursing staff are excellent."
B R carehome.co.uk rating: 4.17 out of 5
"Staff everyone is so kind. My husband loves all the ladies. Thank you so much for looking after him."
Marcuerite Ccarehome.co.uk rating: 5 out of 5
"We were treated with such respect and kindness during the five days we were there. The staff were superb. They kept us informed and treated us with great care."
Christine Jcarehome.co.uk rating: 5 out of 5
"The staff and everyone are excellent, so caring."
J Ncarehome.co.uk rating: 5 out of 5
"Very friendly place. Brilliant staff, always ready to help the resident or their family. Excellent facilities, the gardens are beautiful and very inviting. Overall an excellent place, everyone is very caring and you feel that you are part of a big family. A place where you can leave your dearest one without worries about his health and safety."
Irene Mcarehome.co.uk rating: 5 out of 5
"My brother's care could not have been any better. So pleased with how he has been taken care of."
Ann Hcarehome.co.uk rating: 5 out of 5
"My partner could not have better treatment than what he is getting here."
K Pcarehome.co.uk rating: 5 out of 5
"We would like to thank Overslade Care Home for the lovely care and support to our father and father in law during the last months of his life. He was very happy and related well to the staff that cared for him. Many thanks and best wishes to all."
K Ncarehome.co.uk rating: 4.55 out of 5
"My daughter and I are very satisfied with the care and treatment given to my wife. The staff and carers are very kind and considerate. The accommodation and food are very good. The administration is very well carried out. We are very thankful for the way my wife is being cared for she is very restful and happy in this environment. Very many thanks."
F Tcarehome.co.uk rating: 4.75 out of 5
"Just superb! Everyone is lovely and my uncle is thriving and happy. He is rejuvenated, outgoing and happy."
Sara Bcarehome.co.uk rating: 5 out of 5
"My husband and I have been extremely pleased with the warm and friendly welcome we and my mum received from everyone at Overslade house. I feel sorry that my mum did not spend more time at Overslade House. We feel this care home is an outstanding, friendly and caring place. Thank you."
Carol Fcarehome.co.uk rating: 5 out of 5
"My husband has been here for eight months. The home has become my second home. All of the staff I see know my husband, talk to him and care about him. The professionalism of the staff is fantastic, nothing is too much. If I needed to go into a home, this is where I want to be."
Jane Mcarehome.co.uk rating: 5 out of 5
"Service and care very good. Shortage of staff a problem at times. Good food."
J Bcarehome.co.uk rating: 3.91 out of 5
"My stay here has been very pleasant, made all the more so by the friendly, efficient and sympathetic staff. I could hardly have hoped for better. Thoroughly recommended."
Paul Scarehome.co.uk rating: 5 out of 5
"The love and friendship I have received has been outstanding. It has all been excellent."
Thomas Ccarehome.co.uk rating: 5 out of 5
"The warm welcome and full understanding my Brother and I received when we went to "check out" Overslade for our Dad who was being transferred directly from Hospital was a sign of things to come. The standards attained by Nurses, Carers, Chefs, Cleaners, Maintenance, the list goes on, can only be described as First Class led by a Management Team who obviously believe in leading by example. Despite the lovely menus, Dad doesn't have much of an appetite at the moment but Carers and Catering Staff do all they can to tempt him with offers to prepare "what do you fancy?" Mobility is a problem and whilst for the most part, he prefers his own company, now and again he fancies a change, especially to sit in the beautiful garden. Help is always on hand to enable his little trips. Our family cannot speak too highly of Overslade and its Staff. The expert, understanding, patient, kind and loving care given and shown to Dad enables us to sleep nights knowing he is safe and so very well cared for."
Angie Acarehome.co.uk rating: 4.17 out of 5
"Staff were brilliant, he was treated with dignity and respect and care. All relatives were also looked after extremely well."
Agnes J Pcarehome.co.uk rating: 5 out of 5
"Everything is excellent with the care, and the staff are looking after us all."
L Lcarehome.co.uk rating: 5 out of 5
"I like the style of the building, spacious and well ventilated. The temperature is well controlled and must keep the residents and staff comfortable. The cleaning staff do an excellent job of keeping the place looking pristine and a healthy environment. The food is well thought out - my brother is happy! From the manager and admin staff, to the engine house of the really dedicated carers and nursing section, one could not in honesty fault these stalwarts. Best of the human race."
James Bcarehome.co.uk rating: 4.67 out of 5
"I enjoy living at Overslade House because the staff are very friendly and the food is delicious (yummy). I have made a lot of friends and I am very happy."
Betty Tcarehome.co.uk rating: 4.75 out of 5
"We had to move Dad into Overslade House in an emergency when Mum was taken ill. I've got to say from the first day, everyone at the home took great care of Dad. All the staff and management are lovely, nothing is too much trouble for them. If you do have any issues with anything, you just have to speak to a member of staff and it gets resolved. All our family are pleased that Dad is happy and settled here. 'Keep up the good work.'"
Kevin Mcarehome.co.uk rating: 4.67 out of 5
"Happy to leave my disabled husband knowing he will be safe and well looked after. Would recommend to others."
P Bcarehome.co.uk rating: 4.82 out of 5
"Warmly welcomed by the manager of Overslade House; I was taken through the beautiful reception area to my comfortable and very tasteful room. I had to pinch myself! My on-going care here has been ‘top notch’. The nurses dispense kindness and understanding along with my medication; the reassuring and kind care assistants provide constant help and support in all situations; the staff who maintain high standards of cleanliness do so with a smile and a cheery word; the activity organisers are caring, kind and encouraging and the chef and her team prepare a wide variety of delicious meals from a very varied menu. The first class manager and her team are warm and caring, as they maintain Gold Standard care - yet they always have time for a word of encouragement or a humorous chat. I have been so blessed by the whole ethos of Overslade House and by the commitment of all the staff who provide such wonderful around the clock care."
Susan Ecarehome.co.uk rating: 5 out of 5
"The care my husband is getting is so good and all staff friendly and will do anything for him and a big support to me."
Amanda Pcarehome.co.uk rating: 5 out of 5
"I consider myself lucky to be here."
Joan Bcarehome.co.uk rating: 5 out of 5
"My dad was admitted to Overslade in December 2018, and the standard of care he's received over the last few months has been excellent. I can't find fault with a single thing but if one thing needs a mention: the staff are outstanding. They have all been kind and caring and have always been there for Dad (he said of one nurse "ever since I was admitted, she's been a real friend to me.") The management are always there to talk to us worried relatives in details about any questions we have. There's plenty of staff, and they never seem too hurried or overworked to take care of the residents; they take the time to make sure Dad has the best possible care. We've been very impressed all round, and from a relative's point of view, I can relax a little, knowing that my dad couldn't be better looked after than at Overslade."
Gareth Dcarehome.co.uk rating: 4.83 out of 5
"Superb care and service. Love this place."
Sara Bcarehome.co.uk rating: 5 out of 5
"A wonderful home to be in. Everyone makes you feel welcome."
K Fcarehome.co.uk rating: 5 out of 5
"I would like to say, everybody I came across in the two years of visiting my dad, all were very good and professional. Very friendly, nothing was too much and made us more than welcome. I would recommend anytime."
Malcolm Bcarehome.co.uk rating: 5 out of 5
"I'm very happy in Overslade House the staff are wonderful."
Robert Bcarehome.co.uk rating: 5 out of 5
"I have been to this care home quite a lot over the past 2 years. The place is clean and tidy and there is always a warm and friendly welcome and atmosphere. Staff are well organised and always happy to help. Would recommend to anyone."
Chris Jcarehome.co.uk rating: 4.5 out of 5
"From my first enquiry, all the staff could not have been more helpful. The care my mother received was truly wonderful and she greatly appreciated all the kindness and consideration plus the food!"
Elaine Bcarehome.co.uk rating: 4.58 out of 5
"My wife stayed at Overslade for one month. Words would not describe this home - a home of homes. I would recommend this home to anyone. It is the very best. I don't think they could do anything better - wonderful."
Richard H C Mcarehome.co.uk rating: 5 out of 5
"I transferred to Overslade from hospital following surgery. Welcomed by management and staff. The care home is managed and run to the highest standards. I stayed for 2 1/2 weeks - anxious to return to my own home as soon as possible (I live in a superb retirement village). I value my independence."
Margaret Gcarehome.co.uk rating: 4.83 out of 5
"Singalong meeting with the activity leader. Great meeting."
C N K S Lcarehome.co.uk rating: 4.67 out of 5
"My mum is enjoying her time at this home. She was somewhere else but didn't like it but she likes this one. Care is good and staff are very nice. We are very happy."
J Bcarehome.co.uk rating: 4.92 out of 5
"Although my brother's stay at Overslade House was only for three days, the care he received was exceptional. As his sister I was made very welcome - day and night. Their sympathy was heartfelt and I could not have asked for more."
Christine Gcarehome.co.uk rating: 5 out of 5
"I am delighted with the care and professionalism shown by all of the staff at Overslade House. In addition, the home itself is quite luxurious and is kept immaculately clean. The food is also very good. My mother could not be better cared for now that she requires nursing care."
M Rcarehome.co.uk rating: 4.92 out of 5
"Barchester Overslade has been an excellent home for our mum. She is very well cared for and most of the staff offer lots of care and attention. We viewed many homes before selecting Barchester Overslade for our mum and this was by far the most appropriate and professional. Nothing is too much trouble and my mum and our family are very well looked after."
Ann Wcarehome.co.uk rating: 4.92 out of 5
"Lovely staff. All of them so kind to my husband and me. Everywhere is so clean. Care and support so very good."
Lynnette Ccarehome.co.uk rating: 4.89 out of 5
"Words cannot describe the wonderful care received. After months of daily falls and hospital admissions my mother has moved in here and not one single fall in over a month. She is clean, calm, happy and superbly cared for. She has end-stage dementia and for her to be so well cared for is such a relief after the months of worry and stress. Thank you so very much."
Sara Bcarehome.co.uk rating: 5 out of 5
"I cannot fault the service we have been given for over 2 1/2 years."
Veronica Lcarehome.co.uk rating: 5 out of 5
"I have been very pleased with the care my husband has been having at Overslade House and would recommend it to anyone."
Jean Tcarehome.co.uk rating: 5 out of 5
"Everything I have observed has been very good. Staff are very understanding of dad's condition and support him with dignity."
Anthony Wcarehome.co.uk rating: 4.5 out of 5
"I am absolutely happy with everything that Overslade Nursing Home provides for my daughter. My daughter is very happy and I ask her every day if she is happy. I am very happy as well with everything."
Eileen Qcarehome.co.uk rating: 5 out of 5
"We are very pleased with the care and friendly welcome from everyone at the home. Any requests that we have made have been fulfilled. Our resident is very happy here, feels safe and well looked after."
E Ccarehome.co.uk rating: 4.25 out of 5
"In my position of Chaplain, I meet and visit many of the residents in the home. I also meet many family members and staff. Residents and families seem to be quite pleased with the care they receive and I personally find the staff very helpful."
P Gcarehome.co.uk rating: 4.29 out of 5
"All the staff, carers, administration, reception, cleaners, laundry, kitchen, manager, nurses they all have been most helpful in my recovery which is continuing. They make me feel at home."
D Fcarehome.co.uk rating: 5 out of 5
"I have found all the staff extremely kind and helpful. You can join in any activity as you wish. You feel very secure and safe and if you are on your own it would make a lovely care home to come to stay permanently. You are taken out on trips, the other day we went to Coombe Abby and took a picnic, provided by the home and we had such fun and the place is beautiful. I have never been before but you could imagine what it was like in its heyday."
Anne Fcarehome.co.uk rating: 4.55 out of 5
"Can not be in a better place, the staff are wonderful, especially the manager. Lovely food, beautiful surroundings, lovely welcomings, flower in the entry of the house and made to feel so welcome. Could not be in a better place."
Teresa Lcarehome.co.uk rating: 5 out of 5
"It is very important for all staff to be part of the care team and this includes everyone like cleaners, gardener, not only nurses/managers. At Overslade House the care team works well, efficiently to provide individual are for each resident as appropriate to each of them. Well done."
Bryan Ocarehome.co.uk rating: 4.82 out of 5
"I have been in Overslade House for 4 months and I enjoy my stay here. All the staff members are exceptional in everything that they do and they made me feel at home."
Robert Wcarehome.co.uk rating: 5 out of 5
"My aunt has been in Overslade Home for 2.5 years. She passed away this weekend. She went in with an expectation of only 6 weeks life, she survived 2.5 years which is testament to the wonderful care and compassion she was shown. I cannot speak highly enough of all of them, great nursing staff and compassionate carers."
J Kcarehome.co.uk rating: 4.5 out of 5
"I would highly recommend this care home to family and friends as they looked after my Nan really well up until she passed away. The care home is clean and tidy and all staff are very friendly."
Sarah Kcarehome.co.uk rating: 4.83 out of 5
"Fantastic home with very caring and hardworking staff. My grandmother was very happy here and spoke highly of the staff and care she received."
Donna Ccarehome.co.uk rating: 5 out of 5
"Outstanding care and consideration for both resident and relatives. Hospitality was outstanding. Staff and management could not do enough for us."
Darren Kcarehome.co.uk rating: 5 out of 5
"You all took very good care off my nan. I would highly recommend you, very friendly staff and very welcoming and amazing facilities."
Michelle Fcarehome.co.uk rating: 5 out of 5
"I was impressed by the genuine kindness of all staff, both to myself and to my partner. If I have any criticism it would be regarding the frequency of changing bed linen especially for someone confined to bed when there are food spills etc. However, this was far outweighed by the overall caring environment."
J Rcarehome.co.uk rating: 4.91 out of 5
"My father spent the last few weeks of his life at Overslade House. At the hospital we'd been given a poor outlook and realised that there were only days left for Dad, and were very apprehensive when it was suggested that we look at a Care Home for him to see his last days out, knowing that his own home would have been his preferred option, but there was no time to arrange that. But on first stepping into Overslade House to see where we might have to send him, we felt an instant relief, and knew by the welcome, the smiles from the staff, the smiles from the guests, the look and the overall feel of the place, that getting Dad a room there was the best thing for Dad and us his family. And we weren't disappointed. Dad's last days were as comfortable for him as it was for us. And we couldn't have wished for anything more. Thank you to everyone at Overslade House, including all the other guests in Dad's unit, for making that so."
Mark Scarehome.co.uk rating: 4.58 out of 5
"Amazing place. Mum moved into Overslade in the spring of 2016. She was end of life care with COPD. She passed in October 2017. A life longer than we expected and I’m sure that is down to Overslade's care. From day 1 not only was Mum welcomed but myself and my family were too. Everyone knew our names from carers/nurses to the manager and receptionists. They were all friendly and helpful. They even loved and welcomed my dog who went to stay with Mum most days. Mum loved all the staff and they honestly could not do enough for her. Mum spent a lot of time in and out of hospital with chest infections which were spotted early on by the nursing staff. After bad experiences with another residential place, the staff being so watchful and caring here was a big relief to me. Mum enjoyed the day trips out, you couldn’t stop her from putting her name down for an adventure, even though they wore her out. I can not thank them all enough for their care, concern and love they gave."
Sharron Bcarehome.co.uk rating: 5 out of 5
"I find the care is 100%. Staff are very helpful and friendly. The home is kept in very good order. Food is good."
Ronald Scarehome.co.uk rating: 5 out of 5
"The facilities and staff are excellent. They provided outstanding care to my mother until her death of old age and afterwards have been very supportive to myself and my sister."
Alan Bcarehome.co.uk rating: 4.5 out of 5
"My father was a resident for 5 years. Sadly he has now passed away but the level of care, love and attention he received from all the staff was fantastic. They not only quickly became his family but ours too. They helped us and him smile through such a cruel illness. They made our time with him so very special. The manager and all her staff should be very proud of what they achieve. They work so hard to deliver a five star service. Thank you to you all."
Sharon Fcarehome.co.uk rating: 5 out of 5
"Very impressed. Everyone was so patient and helpful. Nothing was too much trouble. Food first class."
Audrey Bcarehome.co.uk rating: 5 out of 5
"So pleased with how my late wife was cared for. The staff were superb. Thank you Overslade Care Home."
Leonard Tcarehome.co.uk rating: 5 out of 5
"My mother has been here since May 2016, the care and love for my mother has been exemplary. Although we live far away and there are many care homes between here and my home, I wouldn't even consider them as an alternative such has been my piece of mind= that my mother is being looked after well."
Balraj Jcarehome.co.uk rating: 5 out of 5
"Super care from the manager, carers, auxiliary workers and admin staff. Friendly, accommodating, understanding of dignity and diversity."
J Bcarehome.co.uk rating: 4.42 out of 5
"My mother has been in this nursing home since January and the staff and facilities are excellent. The staff and management are very attentive and responsive to my mother's needs. I am very pleased to have found this care home."
Alan Bcarehome.co.uk rating: 4.83 out of 5
"My mother has lived in Overslade House for nearly 8 years until her death last week. I have always been content with her care and life at Overslade House. Over the last few weeks as her health deteriorated the care for her and us has been exceptional from management, nurses, carers housekeeping and activities staff. The care and the help we were given went above and beyond expectation."
Jackie Scarehome.co.uk rating: 4.58 out of 5
"The staff at Overslade made the last three months of my mother's life as peaceful as possible. Thank you very much."
D Tcarehome.co.uk rating: 4.92 out of 5
"My husband came to Barchester Overslade House Care Home for 6 weeks continuing healthcare assessment. He has only been here for one week and I am very impressed with how well they have got to know him in such a short space of time. I cannot praise the whole team enough for the excellent care being given and their approachability, kindness, friendship, compassion and empathy. I feel really welcome when I visit and I am certain that my husband is settling well and is in a very safe and stable environment and treated with dignity. Well done Barchester Overslade House Care Home, you are all awesome!"
Sally Wcarehome.co.uk rating: 5 out of 5
"I cannot fault Barchester Overslade House. They score highly on all categories. The carers are genuinely caring and empathetic people, always friendly and open. The management are visible and open to talk. The environment is to a high standard with a lovely accessible garden and a visitors' lounge (with tea/coffee/water and cake!). Activities are regular and an effort is made duirng festivities such as Christmas. Thank you to all staff."
Mary Kcarehome.co.uk rating: 4.92 out of 5
"My Mother was in Overslade Care Home from May 2017 until December 2017 when she passed away peacefully in the care of the wonderful staff at Overslade. As a nurse, I had many fears about placing my mother (also an ex-nurse) in a care home, but it was clear that she needed full nursing care. It was very reassuring to observe the care that the staff gave, any queries I had were answered immediately and cheerfully. Sometimes when I arrived to visit, there were staff caring for Mum and I could overhear them talking to her so kindly. She was always clean, a jug of water always in reach, a call bell at her side. I know that Mum would have told me in no uncertain terms if the staff weren't caring, but she always smiled and said they were lovely. I visited several times a week and I only ever observed kindliness. Thank you!"
Joanne Rcarehome.co.uk rating: 4.58 out of 5
"Dad was in Barchester Homes Overslade Care Home. Everybody was really kind and considerate, nothing was too much trouble. They treated Dad so kindly and with respect. The place was always clean and tidy when we visited. They all really care about the residents."
Louise Mcarehome.co.uk rating: 4.67 out of 5
"Downstairs tea room very good, tea cottage juices and cakes."
Stuart Mcarehome.co.uk rating: 4 out of 5
"The care my brother in law receives from the Barchester Overslade House Care Home is good I cannot fault them. He is kept clean and always looks nice but they don't only care for him but they care for the families too. We feel like part of a family when we go to visit, nothing is too much trouble and we leave there with an easy mind. They all care about him so much and I think so much of all the staff. I would recommend Barchester Overslade House Care Home to anybody."
Susan Mcarehome.co.uk rating: 5 out of 5
"My father was admitted during May 2017. The care my father receives was the best he could have ever had. His quality of life was so improved. All of the staff became not only his best friends, but also friends to all of the family. Overslade is a happy home, providing function days for residents and their family. I have seen other care homes within my location, Overslade, in my opinion, is the best in the area. Now my father has sadly passed away, the family will miss visiting, it was such a nice home."
M Tcarehome.co.uk rating: 5 out of 5
"The home must be one of the best. My husband was losing blood in his catheter and went into the hospital for tests. The carer from the home who went with my husband could not have been better. He is now back at the home. His room overlooks a lovely garden with flowers and trees. The family could not be more pleased."
Christine Gcarehome.co.uk rating: 4.45 out of 5
"My mother was here for a 10-day respite stay. They were superb and she thoroughly enjoyed it. Very impressed."
J Wcarehome.co.uk rating: 4.25 out of 5
"I am very satisfied with the care my husband receives and would happily recommend to others. Staff have been very friendly and welcoming and getting to know other visitors has been a pleasure to me."
Maureen Tcarehome.co.uk rating: 4.09 out of 5
"My mother was admitted to Barchester Overslade House in June 2016 as a palliative care resident for possibly a few weeks or months. Her care and treatment by the nursing staff was excellent. The carers were always considerate and thoughtful and the support team made her time there as enjoyable as possible. Mum died in May 2017, exceeding the life expectancy originally diagnosed and I feel this was, on the whole, because she received such an excellent level of care and support. Mum died a few weeks ago but I feel that mum's last year was spent in comfortable surroundings, with dignity, constant care and she made many new friends. The support also extended to all her family - we were always made welcome."
Lynne Bcarehome.co.uk rating: 4.33 out of 5
"A close friend of long standing has been a resident of Barchester Overslade House Care Home for over a year and another close friend has just moved in. As an infrequent visitor, I have found the atmosphere to be warm and welcoming - together with professional and caring when dealing with the diverse needs of everyone. Having experienced many similar homes, I would have no hesitation in saying Barchester Overslade House Care Home is the best."
Mina Hcarehome.co.uk rating: 4.13 out of 5
"Myself and my sister in law visited over a dozen nursing homes looking for a place for my husband who had Alzheimer's. As soon as we walked into Overslade House we both knew this was the place. All the staff were friendly and welcoming, the home was spotlessly clean and beautiful and suitably decorated for people with dementia. The meals were delicious and cooked fresh on the premises and nothing was too much trouble. The care he received, in the three months he was there, was wonderful. They were so caring and supportive, not only to both him and myself but to the family and friends who were there constantly in his final days."
Carol Ccarehome.co.uk rating: 4.58 out of 5
"Overslade House was outstanding for the all to brief time our relative was staying there. Our experience could not have been any better. The care staff and nurses were all extremely kind, efficient, friendly, thoughtful and accommodating. Nothing was too much trouble for any of them. The manager and deputy manager's door was always open and they were extremely helpful and approachable, even before we had secured a room. The rooms, facilities, food and surroundings were all superb. First class in every aspect."
Sharon Pcarehome.co.uk rating: 5 out of 5
"Our mum stayed at the nursing home for several months and then was able to return to her bungalow. She was poorly and frightened on admission and soon settled in. The welcome she got was so warm. My sister, brother and I were always made to feel welcome too. We were all treated with respect and listened to if we had any questions. We were always greeted with smiles from staff. Mum was always treated with dignity. The home is a beautiful place with lovely furnishings. There is always a great variety of activities - the staff (from cleaners, cooks - to nurses and management) are fantastic."
Jackie Wcarehome.co.uk rating: 5 out of 5
"My mother has been a resident at Overslade House for 7 years. Recently, she celebrated her 90th birthday. Staff helped me to organise a tea party for her in the coffee lounge and the kitchen provided a buffet for the family attending. It was hassle free for me and everything worked like clockwork. The food was lovely. Recently, the manager asked if I would like my mother to move to a smaller more comfortable unit in the home. She thought it would suit my mother better. It has been a good move thanks to the care of the manager."
J Scarehome.co.uk rating: 4.08 out of 5
"The staff were all brilliant. Very caring, helpful and pleasant and mums last few months were made comfortable and nice."
Stephen Dcarehome.co.uk rating: 4.17 out of 5
"The home is predominately elderly. The staff support mum and her demands. She is happy and loves her new home."
A Scarehome.co.uk rating: 4.92 out of 5
"Everyone is very caring. Nothing is too much trouble for them. Thank you."
Christine Fcarehome.co.uk rating: 4.33 out of 5
"We were all anxious and apprehensive about dad moving to a nursing home and truly feared that he would not settle. We could not have been more wrong; he is very happy and the staff have gone out of their way to help him feel valued. There have been hiccups but all have been resolved promptly and with good humour."
Lellycarehome.co.uk rating: 4.5 out of 5
"Could not wish for any better place for my wife than this, if only it was 18 miles nearer to where I live. It would be even better ie South Leicester."
J Bcarehome.co.uk rating: 4.45 out of 5
"My friend has been in since July 2015, since his admittance he has gone from pain and misery to content and care free. The staff management, cleaners, carers and entertainers are amazing. Always make visitors comfortable as well the residents. I can talk to anyone about his care or any worries. 100% recommend this home for all they do for everyone. The cafe is a god send for us relatives to. Amazing quality. Thank you everyone. xx"
Julie Bcarehome.co.uk rating: 5 out of 5
"My mum and dad have been married 58 years and on their anniversary the staff at Overslade organised a surprise party including cake, flowers cards and food. What a wonderful caring loving care home. The staff and home are excellent, first rate. Dad is given lots of love, care and attention. Thank you so much."
Sharon Fcarehome.co.uk rating: 5 out of 5
"Overslade House and the staff who work there have always provided a good service of care to the residents. The management and staff are committed to the care they provide and are on hand to help and assist family members with any questions and support."
V Mcarehome.co.uk rating: 4 out of 5
"My wife was resident from April 2015 until June 2016. During this time I can only describe things as good in all respects. Also during this time I myself had 2 weeks respite care following an operation."
Tony Ccarehome.co.uk rating: 4.58 out of 5
"My mum was admitted the day before her 90th birthday in June this year, on palliative care, after spending nearly eight weeks in hospital. All the staff, without exception, were extremely caring and understanding, helping her to settle in as comfortably as possible. The chef even provided a beautiful birthday cake the next day for mum to share with her family and friends! Since then my mum has made such an improvement in herself and is able to be more independent again, with the genuine care and support of the staff at Overslade House. Above all, whatever upsets or concerns my mum has expressed the staff have dealt with them in a compassionate, respectful and thoughtful way - nothing seems to be too much trouble. They have a wonderful team at Overslade House and I feel very lucky to have my mum in such a caring environment at this time and I appreciate all the support my mum, myself and family all receive."
Lynne Bcarehome.co.uk rating: 5 out of 5
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