What our families say

Barchester Overslade House Care Home Recommended on carehome.co.uk
We score 9.8/10

41 Reviews

Barchester Overslade House Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Good

08 March 2018

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"It is very important for all staff to be part of the care team and this includes everyone like cleaners, gardener, not only nurses/managers. At Overslade House the care team works well, efficiently to provide individual are for each resident as appropriate to each of them. Well done."

Bryan O
carehome.co.uk rating: 4.82 out of 5

"I have been in Overslade House for 4 months and I enjoy my stay here. All the staff members are exceptional in everything that they do and they made me feel at home."

Robert W
carehome.co.uk rating: 5 out of 5

"My father was a resident for 5 years. Sadly he has now passed away but the level of care, love and attention he received from all the staff was fantastic. They not only quickly became his family but ours too. They helped us and him smile through such a cruel illness. They made our time with him so very special. The manager and all her staff should be very proud of what they achieve. They work so hard to deliver a five star service. Thank you to you all."

Sharon F
carehome.co.uk rating: 5 out of 5

"My aunt has been in Overslade Home for 2.5 years. She passed away this weekend. She went in with an expectation of only 6 weeks life, she survived 2.5 years which is testament to the wonderful care and compassion she was shown. I cannot speak highly enough of all of them, great nursing staff and compassionate carers."

J K
carehome.co.uk rating: 4.5 out of 5

"I would highly recommend this care home to family and friends as they looked after my Nan really well up until she passed away. The care home is clean and tidy and all staff are very friendly."

Sarah K
carehome.co.uk rating: 4.83 out of 5

"Fantastic home with very caring and hardworking staff. My grandmother was very happy here and spoke highly of the staff and care she received."

Donna C
carehome.co.uk rating: 5 out of 5

"Outstanding care and consideration for both resident and relatives. Hospitality was outstanding. Staff and management could not do enough for us."

Darren K
carehome.co.uk rating: 5 out of 5

"You all took very good care off my nan. I would highly recommend you, very friendly staff and very welcoming and amazing facilities."

Michelle F
carehome.co.uk rating: 5 out of 5

"I was impressed by the genuine kindness of all staff, both to myself and to my partner. If I have any criticism it would be regarding the frequency of changing bed linen especially for someone confined to bed when there are food spills etc. However, this was far outweighed by the overall caring environment."

J R
carehome.co.uk rating: 4.91 out of 5

"My father spent the last few weeks of his life at Overslade House. At the hospital we'd been given a poor outlook and realised that there were only days left for Dad, and were very apprehensive when it was suggested that we look at a Care Home for him to see his last days out, knowing that his own home would have been his preferred option, but there was no time to arrange that. But on first stepping into Overslade House to see where we might have to send him, we felt an instant relief, and knew by the welcome, the smiles from the staff, the smiles from the guests, the look and the overall feel of the place, that getting Dad a room there was the best thing for Dad and us his family. And we weren't disappointed. Dad's last days were as comfortable for him as it was for us. And we couldn't have wished for anything more. Thank you to everyone at Overslade House, including all the other guests in Dad's unit, for making that so."

Mark S
carehome.co.uk rating: 4.58 out of 5

"Amazing place. Mum moved into Overslade in the spring of 2016. She was end of life care with COPD. She passed in October 2017. A life longer than we expected and I’m sure that is down to Overslade's care. From day 1 not only was Mum welcomed but myself and my family were too. Everyone knew our names from carers/nurses to the manager and receptionists. They were all friendly and helpful. They even loved and welcomed my dog who went to stay with Mum most days. Mum loved all the staff and they honestly could not do enough for her. Mum spent a lot of time in and out of hospital with chest infections which were spotted early on by the nursing staff. After bad experiences with another residential place, the staff being so watchful and caring here was a big relief to me. Mum enjoyed the day trips out, you couldn’t stop her from putting her name down for an adventure, even though they wore her out. I can not thank them all enough for their care, concern and love they gave."

Sharron B
carehome.co.uk rating: 5 out of 5

"I find the care is 100%. Staff are very helpful and friendly. The home is kept in very good order. Food is good."

Ronald S
carehome.co.uk rating: 5 out of 5

"The facilities and staff are excellent. They provided outstanding care to my mother until her death of old age and afterwards have been very supportive to myself and my sister."

Alan B
carehome.co.uk rating: 4.5 out of 5

"Very impressed. Everyone was so patient and helpful. Nothing was too much trouble. Food first class."

Audrey B
carehome.co.uk rating: 5 out of 5

"So pleased with how my late wife was cared for. The staff were superb. Thank you Overslade Care Home."

Leonard T
carehome.co.uk rating: 5 out of 5

"My mother has been here since May 2016, the care and love for my mother has been exemplary. Although we live far away and there are many care homes between here and my home, I wouldn't even consider them as an alternative such has been my piece of mind= that my mother is being looked after well."

Balraj J
carehome.co.uk rating: 5 out of 5

"Super care from the manager, carers, auxiliary workers and admin staff. Friendly, accommodating, understanding of dignity and diversity."

J B
carehome.co.uk rating: 4.42 out of 5

"My mother has been in this nursing home since January and the staff and facilities are excellent. The staff and management are very attentive and responsive to my mother's needs. I am very pleased to have found this care home."

Alan B
carehome.co.uk rating: 4.83 out of 5

"My mother has lived in Overslade House for nearly 8 years until her death last week. I have always been content with her care and life at Overslade House. Over the last few weeks as her health deteriorated the care for her and us has been exceptional from management, nurses, carers housekeeping and activities staff. The care and the help we were given went above and beyond expectation."

Jackie S
carehome.co.uk rating: 4.58 out of 5

"The staff at Overslade made the last three months of my mother's life as peaceful as possible. Thank you very much."

D T
carehome.co.uk rating: 4.92 out of 5

"My husband came to Barchester Overslade House Care Home for 6 weeks continuing healthcare assessment. He has only been here for one week and I am very impressed with how well they have got to know him in such a short space of time. I cannot praise the whole team enough for the excellent care being given and their approachability, kindness, friendship, compassion and empathy. I feel really welcome when I visit and I am certain that my husband is settling well and is in a very safe and stable environment and treated with dignity. Well done Barchester Overslade House Care Home, you are all awesome!"

Sally W
carehome.co.uk rating: 5 out of 5

"I cannot fault Barchester Overslade House. They score highly on all categories. The carers are genuinely caring and empathetic people, always friendly and open. The management are visible and open to talk. The environment is to a high standard with a lovely accessible garden and a visitors' lounge (with tea/coffee/water and cake!). Activities are regular and an effort is made duirng festivities such as Christmas. Thank you to all staff."

Mary K
carehome.co.uk rating: 4.92 out of 5

"My Mother was in Overslade Care Home from May 2017 until December 2017 when she passed away peacefully in the care of the wonderful staff at Overslade. As a nurse, I had many fears about placing my mother (also an ex-nurse) in a care home, but it was clear that she needed full nursing care. It was very reassuring to observe the care that the staff gave, any queries I had were answered immediately and cheerfully. Sometimes when I arrived to visit, there were staff caring for Mum and I could overhear them talking to her so kindly. She was always clean, a jug of water always in reach, a call bell at her side. I know that Mum would have told me in no uncertain terms if the staff weren't caring, but she always smiled and said they were lovely. I visited several times a week and I only ever observed kindliness. Thank you!"

Joanne R
carehome.co.uk rating: 4.58 out of 5

"Dad was in Barchester Homes Overslade Care Home. Everybody was really kind and considerate, nothing was too much trouble. They treated Dad so kindly and with respect. The place was always clean and tidy when we visited. They all really care about the residents."

Louise M
carehome.co.uk rating: 4.67 out of 5

"Downstairs tea room very good, tea cottage juices and cakes."

Stuart M
carehome.co.uk rating: 4 out of 5

"The care my brother in law receives from the Barchester Overslade House Care Home is good I cannot fault them. He is kept clean and always looks nice but they don't only care for him but they care for the families too. We feel like part of a family when we go to visit, nothing is too much trouble and we leave there with an easy mind. They all care about him so much and I think so much of all the staff. I would recommend Barchester Overslade House Care Home to anybody."

Susan M
carehome.co.uk rating: 5 out of 5

"My father was admitted during May 2017. The care my father receives was the best he could have ever had. His quality of life was so improved. All of the staff became not only his best friends, but also friends to all of the family. Overslade is a happy home, providing function days for residents and their family. I have seen other care homes within my location, Overslade, in my opinion, is the best in the area. Now my father has sadly passed away, the family will miss visiting, it was such a nice home."

M T
carehome.co.uk rating: 5 out of 5

"The home must be one of the best. My husband was losing blood in his catheter and went into the hospital for tests. The carer from the home who went with my husband could not have been better. He is now back at the home. His room overlooks a lovely garden with flowers and trees. The family could not be more pleased."

Christine G
carehome.co.uk rating: 4.45 out of 5

"My mother was here for a 10-day respite stay. They were superb and she thoroughly enjoyed it. Very impressed."

J W
carehome.co.uk rating: 4.25 out of 5

"I am very satisfied with the care my husband receives and would happily recommend to others. Staff have been very friendly and welcoming and getting to know other visitors has been a pleasure to me."

Maureen T
carehome.co.uk rating: 4.09 out of 5

"My mother was admitted to Barchester Overslade House in June 2016 as a palliative care resident for possibly a few weeks or months. Her care and treatment by the nursing staff was excellent. The carers were always considerate and thoughtful and the support team made her time there as enjoyable as possible. Mum died in May 2017, exceeding the life expectancy originally diagnosed and I feel this was, on the whole, because she received such an excellent level of care and support. Mum died a few weeks ago but I feel that mum's last year was spent in comfortable surroundings, with dignity, constant care and she made many new friends. The support also extended to all her family - we were always made welcome."

Lynne B
carehome.co.uk rating: 4.33 out of 5

"A close friend of long standing has been a resident of Barchester Overslade House Care Home for over a year and another close friend has just moved in. As an infrequent visitor, I have found the atmosphere to be warm and welcoming - together with professional and caring when dealing with the diverse needs of everyone. Having experienced many similar homes, I would have no hesitation in saying Barchester Overslade House Care Home is the best."

Mina H
carehome.co.uk rating: 4.13 out of 5

"Myself and my sister in law visited over a dozen nursing homes looking for a place for my husband who had Alzheimer's. As soon as we walked into Overslade House we both knew this was the place. All the staff were friendly and welcoming, the home was spotlessly clean and beautiful and suitably decorated for people with dementia. The meals were delicious and cooked fresh on the premises and nothing was too much trouble. The care he received, in the three months he was there, was wonderful. They were so caring and supportive, not only to both him and myself but to the family and friends who were there constantly in his final days."

Carol C
carehome.co.uk rating: 4.58 out of 5

"Overslade House was outstanding for the all to brief time our relative was staying there. Our experience could not have been any better. The care staff and nurses were all extremely kind, efficient, friendly, thoughtful and accommodating. Nothing was too much trouble for any of them. The manager and deputy manager's door was always open and they were extremely helpful and approachable, even before we had secured a room. The rooms, facilities, food and surroundings were all superb. First class in every aspect."

Sharon P
carehome.co.uk rating: 5 out of 5

"Our mum stayed at the nursing home for several months and then was able to return to her bungalow. She was poorly and frightened on admission and soon settled in. The welcome she got was so warm. My sister, brother and I were always made to feel welcome too. We were all treated with respect and listened to if we had any questions. We were always greeted with smiles from staff. Mum was always treated with dignity. The home is a beautiful place with lovely furnishings. There is always a great variety of activities - the staff (from cleaners, cooks - to nurses and management) are fantastic."

Jackie W
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Overslade House for 7 years. Recently, she celebrated her 90th birthday. Staff helped me to organise a tea party for her in the coffee lounge and the kitchen provided a buffet for the family attending. It was hassle free for me and everything worked like clockwork. The food was lovely. Recently, the manager asked if I would like my mother to move to a smaller more comfortable unit in the home. She thought it would suit my mother better. It has been a good move thanks to the care of the manager."

J S
carehome.co.uk rating: 4.08 out of 5

"The staff were all brilliant. Very caring, helpful and pleasant and mums last few months were made comfortable and nice."

Stephen D
carehome.co.uk rating: 4.17 out of 5

"The home is predominately elderly. The staff support mum and her demands. She is happy and loves her new home."

A S
carehome.co.uk rating: 4.92 out of 5

"Everyone is very caring. Nothing is too much trouble for them. Thank you."

Christine F
carehome.co.uk rating: 4.33 out of 5

"Could not wish for any better place for my wife than this, if only it was 18 miles nearer to where I live. It would be even better ie South Leicester."

J B
carehome.co.uk rating: 4.45 out of 5

"We were all anxious and apprehensive about dad moving to a nursing home and truly feared that he would not settle. We could not have been more wrong; he is very happy and the staff have gone out of their way to help him feel valued. There have been hiccups but all have been resolved promptly and with good humour."

Lelly
carehome.co.uk rating: 4.5 out of 5

"My friend has been in since July 2015, since his admittance he has gone from pain and misery to content and care free. The staff management, cleaners, carers and entertainers are amazing. Always make visitors comfortable as well the residents. I can talk to anyone about his care or any worries. 100% recommend this home for all they do for everyone. The cafe is a god send for us relatives to. Amazing quality. Thank you everyone. xx"

Julie B
carehome.co.uk rating: 5 out of 5

"My mum and dad have been married 58 years and on their anniversary the staff at Overslade organised a surprise party including cake, flowers cards and food. What a wonderful caring loving care home. The staff and home are excellent, first rate. Dad is given lots of love, care and attention. Thank you so much."

Sharon F
carehome.co.uk rating: 5 out of 5

"Overslade House and the staff who work there have always provided a good service of care to the residents. The management and staff are committed to the care they provide and are on hand to help and assist family members with any questions and support."

V M
carehome.co.uk rating: 4 out of 5

"My wife was resident from April 2015 until June 2016. During this time I can only describe things as good in all respects. Also during this time I myself had 2 weeks respite care following an operation."

Tony C
carehome.co.uk rating: 4.58 out of 5

"My mum was admitted the day before her 90th birthday in June this year, on palliative care, after spending nearly eight weeks in hospital. All the staff, without exception, were extremely caring and understanding, helping her to settle in as comfortably as possible. The chef even provided a beautiful birthday cake the next day for mum to share with her family and friends! Since then my mum has made such an improvement in herself and is able to be more independent again, with the genuine care and support of the staff at Overslade House. Above all, whatever upsets or concerns my mum has expressed the staff have dealt with them in a compassionate, respectful and thoughtful way - nothing seems to be too much trouble. They have a wonderful team at Overslade House and I feel very lucky to have my mum in such a caring environment at this time and I appreciate all the support my mum, myself and family all receive."

Lynne B
carehome.co.uk rating: 5 out of 5

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