What our families say

We score 9.8/10

16 Reviews

Latest Your Care Rating report

10 August 2016

View the report

"My mother has been a resident of Ottley House for four and a half years. While she has a long stay in hospital we visited several care homes in our areas and we were extremely fortunate and relieved when we learned that Ottley House has a place available for my mum. The staff at every level, are extremely professional, caring, friendly and approachable. My mum's problems stem from a lack of mobility and extreme old age. The staff are sensitive to her needs and in many instances intuitive, as she cannot always express her wishes. Ottley has a homely and welcoming atmosphere, created by a supportive and caring team."

Christine B
carehome.co.uk rating: 4.92 out of 5

"My father moved to Ottley House 3 weeks ago. He, and we have been made to feel welcome throughout this time. The whole team have impressed me in the way they strive to meet his complex and ever changing medical and emotional needs. Managers, admin staff, nurses, careers, housekeepers and handy men are warm and friendly to residents and visitors alike. They genuinely appear to want my father to be happy in his new home and have specialist knowledge and advice to endeavour to achieve this. When a complex medical need recently occurred they liaised with appropriate medical professionals to address the need then called me to update on the situation. Whenever I leave after visiting my father I feel happy that he is receiving the very best care from the staff at Ottley House."

Carina N
carehome.co.uk rating: 4.67 out of 5

"My mother has been resident at Ottley House, (with severe dementia) for over 4 years and it has gone from an OK place to a wonderful "HOME", where she is loved and cared for, every moment of the day. Never once are her needs taken for granted. Every time I visit Ottley House I enjoy the friendly and positive atmosphere. Every single member of staff; whether it is from the manager downwards, or from someone else, they always make you feel that as a team, they are not content to sit on their laurels. They always seem to be striving to improve and better the environment for the residents. I suppose for us as a family; the most telling proof is when we are actually with mum, (whilst her illness has its challenges) I always find her being kindly and respectfully, ably and professionally cared for, in a way that we could never do. Just before our father died, he asked us to look after mum and we are very lucky to have found Ottley House, as that is just what they do, fantastically!"

Jane D
carehome.co.uk rating: 5 out of 5

"My mother has been at Ottley House since January 2017. In 2016, she experienced a great deal of trauma culminating in a stroke. My husband and I chose Ottley House because it was calm yet busy, had several garden areas, was one-storey and felt like a home. My mother took a while to settle in but Ottley House has now become her home. In her lucid moments, she clearly appreciates the staff, giving them radiant smiles. Her obvious needs are very well catered for - but Ottley House does more than this. The level of care, the dignity with which each resident is treated, the humour shown by carers, nurses and managers, the encouragement and information given to families mean that my mother is stimulated and has an excellent quality of life. In her room, she has many of her pictures and books, her CDs, music player. The family has compiled a file of photographs which are also used by the staff. I think this is a wonderful place and I am so glad that I managed to get her to Ottley House."

Yewa H
carehome.co.uk rating: 4.83 out of 5

"A home from home is what you look for when choosing somewhere to look after a loved one and as a family, that is what we feel Mum has on the Ann Carter unit at Ottley House. Although she has advanced Alzheimer's and is unable to speak, she is thriving in so many ways due to the love, care and attention she is given by the staff at the home. All know her by name and she positively beams when they speak to her - a sure sign for us that she is happy and content. The home is extremely well managed and led by a team who are approachable, will listen and more importantly, are prepared to act if necessary. We are also grateful for the support we have been given by the staff, as they seem to know when we might be in need of a little extra TLC. As well as the regular activities, the home often organises special events for residents, their families and the local community and these embody the true spirit of the place - leaving you uplifted with a real sense of a community of care."

Susan S
carehome.co.uk rating: 4.75 out of 5

"My husband has been a resident on Memory Lane at Ottley House for approximately 18months. I have always found the manager and his staff very approachable and professional and a person to whom I can go to if I have any concerns about my husband's care or any other issues. I have seen a continued improvement in the quality of care my husband receives and feel I can ask for help or assistance with his needs, the staff are caring and helpful. I have no hesitation in recommending Ottley House as a place where a loved one will receive excellent care."

Dianne I
carehome.co.uk rating: 4.83 out of 5

"My husband has vascular dementia and it took me several years to admit to myself that I can no longer look after him. He has now been at Ottley House for a year. I visit most days. During that time I have seen the very high standard of care, patience and helpfulness displayed by the staff. Carers, regardless of age, take such pride in their very exacting work and I admire them all without exception. The management is friendly, understanding and efficient and when I go away from time to time I never worry that my poor husband is receiving anything other than the best of care. The layout of the dementia wing is simple and uncomplicated."

Joy M
carehome.co.uk rating: 4.92 out of 5

"Having moved my husband from another home where his care was poor, Ottley House is a breath of fresh air. All staff speak saying hello, smiling and know who my relative is. There is a receptionist area where a member of staff is based so again a smile and hello. My husband's care is wonderful, he is known to the staff who care for him and are aware of his needs. Food and drink plentiful."

Cath C
carehome.co.uk rating: 4.58 out of 5

"My mother is a resident in Ottley House Care Home and has been on the Charles Darwin unit (Memory Lane) for the past three years. She has vascular dementia which requires specialist care. We as a family are very satisfied with how she is cared for and each month there are activities which she is encouraged to join in, the staff at all levels are friendly and compassionate. The home is clean and the food is excellent."

Lesley Anne L
carehome.co.uk rating: 4.75 out of 5

"Ottley House has been wonderful to my father and to us as a family, the staff are caring, helpful and kind. We know that if we have any worries concerning my father we can approach the staff anytime day or night, my father couldn't be in better hands and most importantly when we leave after visiting we can leave him knowing he's getting the best of care. Dad has a nice room with his own small en suite. The food is exceptional, the dining room beautifully presented, there are activities daily with a great activities team to entertain the residents. The manager is always available, helpful and approachable. We are sure our father couldn't get better care than he is getting at Ottley House."

Pauline B
carehome.co.uk rating: 4.67 out of 5

"My mother has dementia and is in the Memory Lane unit. From the moment mum joined the unit I have been satisfied that she is in a safe and secure environment with guaranteed 24/7 care. All the bedrooms are on the ground floor allowing residents to walk freely from their bedrooms to the lounge and dining area. There is always staff on the unit supervising the residents. The care and nursing staff are all professional and friendly and importantly use the residents' names when talking to them and are not afraid to give a reassuring hug when needed (to the residents or the resident's family). The living areas are always kept clean and fresh and any accidents are quickly sorted out by the carers or cleaners with minimum fuss preserving the dignity of the resident. There is always a cheery welcome at the reception in person or on the phone. The quality of the meals is excellent. Management and clerical staff are helpful and approachable. The overall maintenance of the home and grounds is very good."

Julia S
carehome.co.uk rating: 4.83 out of 5

"My mother has been at Ottley House since August 2015 suffering with Alzheimer's and Dementia. Her journey has been, as most people who have a close relative with this devastating disease know, a long and often rocky road. As a family, we have lived the lows and not so many highs along with her but I can honestly say the staff at Ottley House have supported us every inch of the way, working with us to find solutions to help make mum's life safer, healthier and happier. The manager has an 'open door ' policy and I have certainly taken advantage of that, he is true to his word. As problems arose with mum as they invariably do with this type of illness, the staff have kept me fully informed. The care staff are always kind and attentive and the program of activities is varied and delivered by enthusiastic carers who really brighten the residents' day. I can honestly say there is a genuine feeling of belonging to ' The Ottley Family'."

Deborah R
carehome.co.uk rating: 4.25 out of 5

"My mother has lived in Ottley House since March 2012 following a stroke and suffering from Alzheimer's. In early May this year, my mother (aged 97), suffered another serious stroke and as a family, we opted to have her nursed at Ottley House rather than in hospital. She is familiar with the staff and her surroundings which was important. Although she can no longer move independently, she is being assisted with all food and drink in addition to all her personal care. She is always clean and well presented. The carers still put her make-up on and do her hair nicely whether she is getting up or not. When we visit, Mum no longer knows who we are but still smiles at us. It is obvious that she is well cared for and is very happy and comfortable. The staff welcome us and offer the support which helps us cope with this sad phase in Mums life. I cannot rate this home highly enough or praise the dedicated staff enough for the TLC shown to all the family at this difficult time. Our grateful thanks to everyone."

Pam H
carehome.co.uk rating: 5 out of 5

"My mother has Alzheimer's and came to Memory Lane, following a few admissions to hospital and major problems with safety. She came in August 2016 and immediately I felt she was safe as she used to live alone. She had absolutely no quality of life before she came here and was constantly angry about everything but now I often see her joining in with activities, usually with a smile on her face. The staff are absolutely dedicated and treat all the resident's with dignity and respect and I feel like they actually love my mum, which is so heartwarming to see, especially when her mood is very up and down. There is staff constantly in attendance, to both the mobile residents and those who can hardly lift a finger. All are treated as individuals and the interactions are lovely to see, my mum is a human being again. The environment is clean and tidy and well maintained with even the maintenance men knowing all the residents by name. It really is a lovely place to live and to visit."

Helen S
carehome.co.uk rating: 4.5 out of 5

We would just like to extend a big thank you to all the staff at Ottley who worked to create such a wonderful atmosphere over Christmas and New Year. It was lovely to see so many happy faces amongst residents, relatives and staff, even though they had the unenviable job of working. What could have been been a difficult time, was so heart-warming!

My sister and family, who had not visited for a while, were impressed with the cheesy welcome they were given by every member of staff they came into contact with, and they too wanted to pass on their thanks and compliments.

May 2017 go from strength to strength and the compliments continue - it is well-deserved!

"At a time when our whole life was turned upside down, we were treated with empathy, respect and concern. We needed to be guided through a sequence of events that were strange, scary and at times terrifying. Ottley House provided us with support and clear instruction on how to make the right decision of care for our dearest mum. The Head of Unit staff member organised the resettlement of Mum and gave us the strength to go forward. We were offered and still are offered opportunities to discuss and implement our mother's care. Nothing is too much trouble. The Manager cares about what happens in the home, his staff, clients and families. We as a family are very lucky. Mum is happy, hence we are too."

Bernadette K
carehome.co.uk rating: 4.58 out of 5

"Since arriving at Ottley House in September. My mother has thrived. She is well cared for, the staff are lovely, treating her with care and kindness at all times. Although she has dementia, she says how lovely all the staff are. They are patient and include her in all the activities, no matter how much trouble it is. We have peace of mind knowing she is taken care of so well."

Rob B
carehome.co.uk rating: 4.92 out of 5

"I wrote a review earlier this year and commented on the improvements that had been made by the new management in the first 3 months of the year. Over the last 6 months the home has continued to go from strength to strength and has improved in most respects. My Mother continues to thrive and is very happy with a good quality of life. For this we have to thank the Manager and his loyal staff. The staff are very motivated & they are all very kind and caring and I have no worries when I go away. I am now confident that my Mum is well looked after & cared for. She enjoys her food and participates in most of the activities. The new activity team are working extremely hard to stimulate & raise morale of the residents. Their efforts are greatly appreciated in encouraging all the residents, no matter what their disability, to join in. There is much more musical entertainment going on in the home and as music is a very important part of managing dementia, this can only be for the good. Since the refurbishments in the lounges and dining room have been completed the atmosphere overall has improved immensely. Ottley House has become a lovely bright & friendly home to visit and has proved itself to offer a truly homely and sociable environment in which to live. Well done to everyone and thank you again for looking after my Mum so well."

Pam H
carehome.co.uk rating: 4.75 out of 5

"My mother has been in Ottley House since July 2013, having spoken to her, she tells me that she is happy here, we her family are also happy she is well cared for, the facilities and activities seem to meet her needs, and she enjoys getting involved."

carehome.co.uk rating: 4.58 out of 5

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