What our families say

Barchester North Park Care Centre Recommended on carehome.co.uk
We score 9.6/10

33 Reviews

Barchester North Park Care Centre Recommended on carehome.co.uk
Good

31 May 2017

View the report

"Norton Park Care Centre is amazing. I have settled well and feel the staff have made it my home. The manager is fantastic and the care staff are fabulous, especially two care assistants in particular, who have helped me to settle so well. The home is clean and well presented and my room is lovely and cosy."

E K
carehome.co.uk rating: 5 out of 5

"The manager went above and beyond to help all of us with Mum's admission. Staff are committed and caring and this gives us such comfort as a family. Mum has been the best she has been in a long time and we can't thank all the staff at North Park enough."

D D
carehome.co.uk rating: 5 out of 5

"Our elderly family member has been a resident of the home for 2 years and receives care for his dementia and Alzheimer’s. The home has always been clean and the staff very caring. Recently a new manager has proven to be very proactive in leading further improvement and dealing effectively with concerns. To us, the home seems to have a renewed vitality and the delivery of future proposals is extremely satisfying. Our confidence in the care here was high and is still increasing. Thanks to all the staff."

Neville N
carehome.co.uk rating: 4.17 out of 5

"I have been very impressed with the care given to my husband during his respite stay at North Park. From the new general manager to the laundry lady, all staff are very pleasant and caring, not only to the residents but to relatives as well. I am confident that my husband is well looked after during his visits to this excellent care home."

P B
carehome.co.uk rating: 4.58 out of 5

"Staff here are amazing and really do their best for the residents. Unfortunately, they are rushed off their feet and don't have much time to interact with the residents. This leads to long delays when answering the call buttons. Food is very repetitive with the staff not knowing what is going to be served. I really feel sorry for the staff as they are hard workers, very caring and doing their best. 12 staff have left in a very short term. Today I moved my mum out as I feel this home has declined quite considerably over the past few months. Such a shame as she made some good friends and I know she loved the staff. More support for the staff is needed, morale is low and needs to be built back up."

Carol R
carehome.co.uk rating: 3.17 out of 5

"I am very pleased with the treatment and conditions at this home. I feel I can go home happy knowing my wife is in good, safe hands. There is plenty of activities to do to keep her mind active. I have no complaints."

Hubert C
carehome.co.uk rating: 4.92 out of 5

"My mum has been a resident of the Top Floor (dementia unit) for over 3 years now and has always had the best care and love from the staff. This week the care home staff excelled themselves even further. Her CHC funding came up for review and both management and a senior carer attended the meeting. Both were utterly professional and totally efficient and voiced her profound care needs very clearly and as a result, her funding has been agreed. Can't recommend North Park enough."

Christine S
carehome.co.uk rating: 4.67 out of 5

"You are not short staffed but staff are doing a lot of running around. Excellent senior carer looks after the whole family. The carer provides outstanding help with ablutions. Entrance lobby looking run down."

J B
carehome.co.uk rating: 3.17 out of 5

"My mother spent the last 2 weeks of her life at North Park Care Centre. During that time we found the care she received was to the highest standard. The staff ensured she was made comfortable at all times."

Leonard M
carehome.co.uk rating: 5 out of 5

"My mother stayed for her first ever respite care at North Park. I was apprehensive about leaving her but on my return to collect her I discovered I need not have been. She had been well cared for and said she would stay again when necessary. Thank you. A real weight off my shoulders."

G N
carehome.co.uk rating: 4.75 out of 5

"My father came to North Park after a long spell in hospital. Naturally, he was worried about the move but the staff were outstanding in getting him settled. The staff were outstanding in getting him settled. The staff can't do enough to support Dad and indeed all of the residents - everyone is treated with absolute dignity and respect. Whilst Dad has been poorly, I have stayed at North Park and witnessed the excellent care provided at first hand. North Park certainly "celebrates life" and I have no problem in recommending the care centre unreservedly."

Leslie R
carehome.co.uk rating: 5 out of 5

"I am very happy with the care and accommodation provided. We could do with more activities but the staff do a super job. Special mention must go to a particular senior staff. She is super. It's terrible being without my wife but when I leave her, I know she is well looked after and this helps me cope with my loss. Thank you."

H C
carehome.co.uk rating: 4.33 out of 5

"Since new activity coordinators are in place, the residents have more things to do rather than just sitting around doing nothing. The garden could be better used by residents if there was a greenhouse/lean-to. I could help the residents grow plants/hanging baskets etc. Staffing levels seem low constantly. Carers running around all the time struggling with the workload. Some seniors are very hands-on, however, other's just sit in the office."

Avril R
carehome.co.uk rating: 3.25 out of 5

"I am well satisfied with the service my wife receives here."

H C
carehome.co.uk rating: 4.5 out of 5

"This is a lovely, welcoming place, with very attentive staff. As a family, I felt my dad was safe and very well looked after, especially as he started to decline. My dad had a favourite senior, she knows who she is, he could be a bit outspoken at times, but he appreciated the extra time given to him by this senior on the ground floor."

Michelle M
carehome.co.uk rating: 4.75 out of 5

"The home was excellent when my mum had to move in quite quickly due to deterioration in her health. All the staff were amazing with mum, treated her with respect and dignity. Mum had previously had respite at a different care home and hated it, but she settled in here really quickly."

Pippa L
carehome.co.uk rating: 3.83 out of 5

"I have found a big improvement in my wife since she came to this care home. The food is first class with plenty of it and a good variety. My wife's room is warm and cosy with a wash and toilet in her room. The home is always snug and warm and now the staff who look after her are kind, warm and patient. Since my wife has been here, her eyes are brighter, she walks better and she interacts with the other residents and staff well. She even gets a bit argumentative (that is a good sign)."

Burt C
carehome.co.uk rating: 4.58 out of 5

"My mam has been in North Park care home for a few months. She has settled in lovely and has enjoyed her stay so far. The home has included her in events and entertainment and she has become a valued member/resident. She has been given the role of resident's ambassador and she speaks up on and about any issues raised by residents. thank you all at North Park care home."

Valerie C
carehome.co.uk rating: 4.83 out of 5

"My father was placed in North Park Care Centre just over a month ago. So far I have been very happy with the reception he has had and the overall level of care. All management/staff appear friendly and caring - he has settled in well and "enjoying" the experience. Only minor criticism is just that my father doesn't request anything but would enjoy music (Classic FM) or TV to be put on."

William G
carehome.co.uk rating: 4.25 out of 5

"New changeovers in staff and management is unsettling."

Jennifer B
carehome.co.uk rating: 3.08 out of 5

"Staff are friendly, helpful, knowledgeable and approachable. I have been listened to regarding the look of the purified food and work is ongoing to make the meals more appealing to residents. I have been welcomed by staff and like to help them whenever I can whether that is by walking and talking to other residents or helping out with the garden so residents can enjoy it then when they are outside."

A R
carehome.co.uk rating: 3.75 out of 5

"I am very pleased with the care and support that my grandad received. As his advocate, we had no problems, always received information when needed. The staff are very friendly and approachable, knowledgeable about his conditions and offer support to us family members. Food provided is excellent, all freshly made and specials made to order. My grandad loved participating in the home's activities."

Jemma J
carehome.co.uk rating: 4.25 out of 5

"We had a lovely experience in North Park. My father in law spent his last few months very happily. He enjoyed the food, he loved all of the care staff and said there was no comparison to the other care home he was in. The room and whole home were spotless and aroma free. We were very happy with all aspects of the care home."

Jill L
carehome.co.uk rating: 4.92 out of 5

"Excellent care delivered by brilliant staff and management."

Keith J
carehome.co.uk rating: 5 out of 5

"It is early days in my father's care but I have been very impressed by the high standard of care shown by the staff here. As a family, we have been made to feel very welcome and no query has been a problem. They are warm and friendly and keen to help as well as being highly competent in dealing with clinical needs."

C B
carehome.co.uk rating: 4.42 out of 5

"I attended my mother's annual review with a staff member and a social worker yesterday and I would like to take this opportunity to praise the professionalism of the staff member. She was extremely aware of mum's needs and made positive suggestions for improving her general wellbeing. I suggested some minor changes which were actioned immediately. I would also like to say a big thank you to all the staff, especially the activity coordinators for making my mother feel part of one big happy family. Thank you."

Alison C
carehome.co.uk rating: 4.5 out of 5

"I find the staff very helpful and caring. The rooms are very comfortable and cosy. The food is both good and plentiful. The staff try to organise entertainment often. I am happy to leave my wife in their hands."

H D C
carehome.co.uk rating: 4.42 out of 5

"Our relative is on the top floor and gets excellent care."

Michael S
carehome.co.uk rating: 4.83 out of 5

"Fantastic staff and very caring."

Jane A
carehome.co.uk rating: 5 out of 5

"This was my mother's ninth stay for respite care. As usual, the care has been more than satisfactory. The rooms are comfortable and residents well looked after."

Kenneth D
carehome.co.uk rating: 4.83 out of 5

"I've been in some other homes before this one. This is by far the best. The staff are so helpful and really care for us all."

J T
carehome.co.uk rating: 4.18 out of 5

"I am very happy with the care provided for my husband. After a fall in a hospital a year ago he couldn't talk or walk. He now can walk with help and still does not talk but does understand a few commands. I would like to see an easier route to park next to the home so that residents can enjoy fresh air and people walking dogs etc."

Sylvia B
carehome.co.uk rating: 4.08 out of 5

"The home is always clean, staff are busy but always make time to see to the service users. There are plenty of activities and variety of food. Service users are well treated, kept clean and are encouraged to mingle. When called out, due to a fall, the staff are brilliant, looking after everyone."

Yvonne W
carehome.co.uk rating: 4.75 out of 5

"Very good care, myself and family are pleased with the end of life care not just what my partner received but how we were looked after. Also after spending a few days living in the care home with my partner, I would highly recommend North Park Care Centre. Thank you to everyone who looked after him and us."

Avril G
carehome.co.uk rating: 5 out of 5

"It was not an easy decision to put my mum in a home but as I was no longer able to cope there was no other option. Social Services told me there was a place available at Barchester North Park Care Centre and I will be forever grateful that there was. I have visited a couple of times every week for the last 6 months and couldn't be happier with the care that mum receives. It is still extremely sad to see her deteriorate slowly however, she now has the wonderful staff to support her and I can't ask for more than that."

Christine P
carehome.co.uk rating: 4.92 out of 5

"Staff are very welcoming and friendly. Listen if you have any issues and take the appropriate action. Staff are professional and don't appear to gossip about residents, showing integrity and empathy. My mother is very happy at this home and she never has a bad word to say about the staff and fellow residents."

A C
carehome.co.uk rating: 3.58 out of 5

"As a family of my late aunt, we were very happy with the care and support shown by all members of staff. Aunty was very anxious going into a care home but with the genuine support and reassurance from staff, she soon settled. Before going into North Park she has lost her confidence with the interaction with all the staff and residents we saw her confidence grow. Staff were very supportive to us when aunty became ill, keeping us updated with her treatment which was very much appreciated."

Y H
carehome.co.uk rating: 4.25 out of 5

"I am the appointee of a seriously ill resident person and have his written authority to manage his own affairs and assist his wife, his very kind and caring wife. We work hand in glove. His wife and I had him moved from another home in the vicinity, which had not met our expectation. Before moving him I prepared a detailed list of questions and spoke together about these points with both the General Manager and the Administrator. All answers were to our complete satisfaction. The difference is enormous. The purpose built place is very pleasant and its staff are very, very helpful, knowledgeable and always friendly. Neither his wife or I have discovered a single thing that was not done for him, on the contrary, being so ill, he seems to get such loving care. He is helped to walk to the lounge and the dining room, which I had not seen for more than three months. Occasionally my friend smiles again and already feels at home there."

Hans P
carehome.co.uk rating: 4.92 out of 5

"Can't praise North Park Care Home enough for looking after my dad and also my father-in-law. Staff are caring and supportive to all of us as a family. Every member of staff from the management down, are helpful, cheerful and cannot do enough. Always there to lend an ear when needed. It's not an easy time when a family member has to go into a home but with support like we are given it's made much easier."

Sue C
carehome.co.uk rating: 5 out of 5

"My Mam has been suffering with Alzheimer's for several years, we tried everything to keep her at home with my Dad (overnight carers, respite care, family care) but in July we were all at breaking point and reluctantly made the heartbreaking decision to take her to North Park. She did not want to go and we had to get Deprivation of Liberty Safeguards. At first it was very hard, but eventually, she has slowly adjusted. She is happier than she was at home, she is stimulated and has made friends. The staff at North Park have been excellent, helping Mam and us through some very tough times. Having visited most of the homes in Darlington, I can confidently say North Park is the best. Mam loves to walk in the park and have her hair done. All the staff do truly "care"."

Andrew T
carehome.co.uk rating: 4.58 out of 5

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01325 271 358

All other calls

01325 356 000

Send us an email

Use our online form

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards

137