What our families say

Barchester North Park Care Centre Recommended on carehome.co.uk
We score 9.5/10

20 Reviews

Barchester North Park Care Centre Recommended on carehome.co.ukLatest Your Care Rating report
Good

31 May 2017

View the report

"New changeovers in staff and management is unsettling."

Jennifer B
carehome.co.uk rating: 3.08 out of 5

"Excellent care delivered by brilliant staff and management."

Keith J
carehome.co.uk rating: 5 out of 5

"It is early days in my father's care but I have been very impressed by the high standard of care shown by the staff here. As a family, we have been made to feel very welcome and no query has been a problem. They are warm and friendly and keen to help as well as being highly competent in dealing with clinical needs."

C B
carehome.co.uk rating: 4.42 out of 5

"I attended my mother's annual review with a staff member and a social worker yesterday and I would like to take this opportunity to praise the professionalism of the staff member. She was extremely aware of mum's needs and made positive suggestions for improving her general wellbeing. I suggested some minor changes which were actioned immediately. I would also like to say a big thank you to all the staff, especially the activity coordinators for making my mother feel part of one big happy family. Thank you."

Alison C
carehome.co.uk rating: 4.5 out of 5

"I find the staff very helpful and caring. The rooms are very comfortable and cosy. The food is both good and plentiful. The staff try to organise entertainment often. I am happy to leave my wife in their hands."

H D C
carehome.co.uk rating: 4.42 out of 5

"Staff are friendly, helpful, knowledgeable and approachable. I have been listened to regarding the look of the purified food and work is ongoing to make the meals more appealing to residents. I have been welcomed by staff and like to help them whenever I can whether that is by walking and talking to other residents or helping out with the garden so residents can enjoy it then when they are outside."

A R
carehome.co.uk rating: 3.75 out of 5

"I am very pleased with the care and support that my grandad received. As his advocate, we had no problems, always received information when needed. The staff are very friendly and approachable, knowledgeable about his conditions and offer support to us family members. Food provided is excellent, all freshly made and specials made to order. My grandad loved participating in the home's activities."

Jemma J
carehome.co.uk rating: 4.25 out of 5

"We had a lovely experience in North Park. My father in law spent his last few months very happily. He enjoyed the food, he loved all of the care staff and said there was no comparison to the other care home he was in. The room and whole home were spotless and aroma free. We were very happy with all aspects of the care home."

Jill L
carehome.co.uk rating: 4.92 out of 5

"Our relative is on the top floor and gets excellent care."

Michael S
carehome.co.uk rating: 4.83 out of 5

"Fantastic staff and very caring."

Jane A
carehome.co.uk rating: 5 out of 5

"This was my mother's ninth stay for respite care. As usual, the care has been more than satisfactory. The rooms are comfortable and residents well looked after."

Kenneth D
carehome.co.uk rating: 4.83 out of 5

"I've been in some other homes before this one. This is by far the best. The staff are so helpful and really care for us all."

J T
carehome.co.uk rating: 4.18 out of 5

"I am very happy with the care provided for my husband. After a fall in a hospital a year ago he couldn't talk or walk. He now can walk with help and still does not talk but does understand a few commands. I would like to see an easier route to park next to the home so that residents can enjoy fresh air and people walking dogs etc."

Sylvia B
carehome.co.uk rating: 4.08 out of 5

"The home is always clean, staff are busy but always make time to see to the service users. There are plenty of activities and variety of food. Service users are well treated, kept clean and are encouraged to mingle. When called out, due to a fall, the staff are brilliant, looking after everyone."

Yvonne W
carehome.co.uk rating: 4.75 out of 5

"Very good care, myself and family are pleased with the end of life care not just what my partner received but how we were looked after. Also after spending a few days living in the care home with my partner, I would highly recommend North Park Care Centre. Thank you to everyone who looked after him and us."

Avril G
carehome.co.uk rating: 5 out of 5

"It was not an easy decision to put my mum in a home but as I was no longer able to cope there was no other option. Social Services told me there was a place available at Barchester North Park Care Centre and I will be forever grateful that there was. I have visited a couple of times every week for the last 6 months and couldn't be happier with the care that mum receives. It is still extremely sad to see her deteriorate slowly however, she now has the wonderful staff to support her and I can't ask for more than that."

Christine P
carehome.co.uk rating: 4.92 out of 5

"Staff are very welcoming and friendly. Listen if you have any issues and take the appropriate action. Staff are professional and don't appear to gossip about residents, showing integrity and empathy. My mother is very happy at this home and she never has a bad word to say about the staff and fellow residents."

A C
carehome.co.uk rating: 3.58 out of 5

"As a family of my late aunt, we were very happy with the care and support shown by all members of staff. Aunty was very anxious going into a care home but with the genuine support and reassurance from staff, she soon settled. Before going into North Park she has lost her confidence with the interaction with all the staff and residents we saw her confidence grow. Staff were very supportive to us when aunty became ill, keeping us updated with her treatment which was very much appreciated."

Y H
carehome.co.uk rating: 4.25 out of 5

"Can't praise North Park Care Home enough for looking after my dad and also my father-in-law. Staff are caring and supportive to all of us as a family. Every member of staff from the management down, are helpful, cheerful and cannot do enough. Always there to lend an ear when needed. It's not an easy time when a family member has to go into a home but with support like we are given it's made much easier."

Sue C
carehome.co.uk rating: 5 out of 5

"I am the appointee of a seriously ill resident person and have his written authority to manage his own affairs and assist his wife, his very kind and caring wife. We work hand in glove. His wife and I had him moved from another home in the vicinity, which had not met our expectation. Before moving him I prepared a detailed list of questions and spoke together about these points with both the General Manager and the Administrator. All answers were to our complete satisfaction. The difference is enormous. The purpose built place is very pleasant and its staff are very, very helpful, knowledgeable and always friendly. Neither his wife or I have discovered a single thing that was not done for him, on the contrary, being so ill, he seems to get such loving care. He is helped to walk to the lounge and the dining room, which I had not seen for more than three months. Occasionally my friend smiles again and already feels at home there."

Hans P
carehome.co.uk rating: 4.92 out of 5

"My Mam has been suffering with Alzheimer's for several years, we tried everything to keep her at home with my Dad (overnight carers, respite care, family care) but in July we were all at breaking point and reluctantly made the heartbreaking decision to take her to North Park. She did not want to go and we had to get Deprivation of Liberty Safeguards. At first it was very hard, but eventually, she has slowly adjusted. She is happier than she was at home, she is stimulated and has made friends. The staff at North Park have been excellent, helping Mam and us through some very tough times. Having visited most of the homes in Darlington, I can confidently say North Park is the best. Mam loves to walk in the park and have her hair done. All the staff do truly "care"."

Andrew T
carehome.co.uk rating: 4.58 out of 5

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