Reviews for Mount Vale Care Home

Dad has been part of the Memory Lane community since 2024 following hospital discharge. They provided a desk for him to 'work' / have 'meetings' and manage his relentless walking and nosiness, diffusing any conflict caused by him going into other residents rooms sensitively. They let us have a selection of alcohol free drinks and cheese in the fridge for him.

They work with his health 1:1 carers reporting rare sub-par care so we can address it. They encourage Mum to eat with Dad and visit with his beloved dog. They facilitate his regular haircuts and podiatry and ensure he sees the nurse from his GP practice and community dentist. The cafe space downstairs is lovely to have visits with Dad as are the gardens.

As Dad deteriorates and his needs change they ring to let me know about his falls and have referred him to the falls team even though Dad won't comply with any advice they give! They try to get him to stay still by feeding him and have moved his room so he is closer to the heart of the unit for closer monitoring.

As a family we are so thankful to Trudi and every single one of her team for their care and compassion to Dad, his family and friends. Not fair to single anyone out as all wonderful from gardening, housekeeping, kitchen, nursing, care and management. The disease is awful but they all do what they can to ease the journey.

There have been niggles over emails / communication / policies etc occasionally as with all complex environments but they do get resolved.

"I can not thank Mount Vale enough for their excellent care of our father on Memory Lane. Every member of staff has a wonderful way of relating/caring with every resident - from a smile, to a handshake, or a cheerful smile/hello, a gentle way of getting him to sit him down or lie down on the bed. Belind, kind lovely lady, shabhu, Justin, Monata, Susie, Shaun (maintenance - who coaxed a resident back into Memory Lane).The wonderful housekeeper, and all the carers and nurses who gently smile encouragement or kindly smile as you walk by, or kindly empathise with you and gently take over the intimate/personal care in a professional way so that their daughter/family don't have to. The grounds person/gardener who make the gardens so cheerful/relaxed. Sarah - for always organising lots of lovely activities. Thank you so much for a truly wonderful team. Thank you to you all your kind care, support & making it a very happy/safe place for all residents."

"Mount Vale Care is wonderful, as the marked tick boxes show. I doubt we could have found better care anywhere. Thank you."

"This is a very nice well maintained care home that is always welcoming & friendly. I cannot praise enough not only the care that my father has received from the lovely staff here but also the care & support that my partner & I have felt from the manager & her staff. Outstanding."

"My mother-in-law is a resident at Mount Vale in Northallerton. It is a very welcoming and caring home. The staff are very attentive and approachable. She is very well cared for which gives the family peace of mind. The rooms, common areas, dining room and sitting areas are very well maintained and attractive. The meals are wonderful. The activities for the residents are varied and most enjoyable. As a visitor to Mount Vale I am always made to feel welcome and listened to. It is an ideal home for mother-in-law and very convenient to town and activity centres and shopping. I highly value the placement at Mount Vale and highly recommend it for those needing a high quality care home."

"My mother arrived at Mount Vale. Shortly before her 101st birthday, on 4th February, she had been very ill. She has improved since arriving. The staff have been very caring and supportive of my mother's needs. They gave her a marvellous Birthday. The children from the playschool sang her Happy Birthday & they also organised balloons and cakes and many cards and flowers. She was overwhelmed!"

"This was an excellent care home for my father, for the last few days of his life. He was 96 and had mild dementia and by the time he got to the home, he was cheerful, but ready to go. The staff were fantastic - discreet, caring, attentive and highly sympathetic. You could not ask for more. The care home itself is very clean and well maintained: it is clearly a well-managed property with staff who feel sufficiently rewarded to reflect kindness and compassion to the residents."

A truly welcoming home with friendly staff and a pleasant atmosphere. I attended a veterans cafe here, which was a fantastic event. Great food, wonderful people. I would highly reccomend a visit to this beautiful care home!

The care home itself is absolutely beautiful, well maintained, welcoming, and thoughtfully designed. What really stands out, though, is the staff. Everyone is kind, professional, and genuinely caring, which makes such a difference. It’s clear they take pride in both the home and the people they look after.

Some of our therapy dogs visit each month to bring a bit of joy, happiness and friendship to the residents at Mount Vale. We also manage to put a smile of some of the staff's faces too! Pet therapy plays an important part in the welfare and care of residents, many have had to give up their own pets to go into care. We are always warmly welcomed and shown round with care and dedication. Mount Vale is a home full of activity, love and care and we certainly enjoy visiting each month.

"I received excellent care throughout my stay. Wonderful staff in every way - food first class."

"Excellent care in a lovely environment. Feels more like a hotel than a care home. Christmas decorations, activities and ambience excellent. The staff are friendly and interact very positively with the Residents. Catering is very good In summary an Outstanding Care Home."

"Very good experience. Always smiling helpful people around. The food was right for me but always a choice if needed. The activities kept me busy and happy mixing with other residents. The marking of options doesnt give justice to the care and attention in every way."

"What a lovely welcome we received when looking for a nursing home for my wife. The room is lovely and all her needs have been met. The staff are so friendly and caring."

"Mum went into Mount Vale care home Northallerton for four weeks restbite. She was very well cared for by all the staff. She came home walking better and looking great."

"We were not told there was Building works The noise above my room for a week made it impossible to stay in my room. There is a very nice staff but they cannot do two things at once, shortage of staff. Buzzers take a long time to answer and tea or coffee are not always brought round at 10-11 o clock or 3 pm. not enough staff Activities are not always available because shortage of staff."

"Throughout her time at Mount Vale my stepmother was well looked after, happy and comfortable. All of the staff were caring and helpful however, I visited her, she always said that she was very content with her care and surroundings. Many thanks to all, from catering to housekeeping, carers and management."