Reviews for Mount Vale Care Home

Invited to a blue light breakfast and was treated to a breakfast sandwich and drink, really appreciate the gesture whilst on shift, staff were all lovely and welcoming :)

I visited this home as a guest in late August 24 and was immediately impressed by the surroundings, the warmth of my welcome and the general 'feel' of the home.
The residents l met were happy to chat to me and seemed very engaged with their comfortable home. There was a definite two way respect in evidence between staff and their charges.
I left happy that this was a comfortable, clean and engaging environment for those fortunate to live in this carehome.

As I regular visitor to Mount Vale I am always made to feel welcome. it is very warm and inviting home. The staff are always helpful and polite. The new activities lady seems to have made such a difference to the atmosphere within the home. Resident smiling and joining in says it all .

Mount vale care home is home from home! My beautiful mum became a resident in September 2022. This was a very hard decision! Dementia is a hard disease to live with but Mount Vale have made living with dementia slightly easier. Mount Vale has made sure that dementia doesn't stop my mum from doing what she loves, from walks out, trips to the shops ,gardening and most of all dancing (she loves to swing the staff around the dance floor).
I can call and turn up at anytime of the day and it’s not a problem with the grandchildren and the dogs.
I cant thank you enough for all you do! Mount Vale are not just a brilliant team from kitchen, cleaning ,gardening, activities, hairdressers, Admin and carers staff they are FAMILY XXX

The home is a lovely environment to be in! I did my work experience here, the home welcomed me and it was refreshing to see how the staff and residents interacted. There are so many activities for the residents, the building is well furnished/clean and the staff couldn’t have been friendlier :)

I had the pleasure of spending the week here speaking with staff and residents as part of a care project I was working on. I’ve been to many care homes and this one was by far the best experience. Staff were amazing from management to the kitchen, carers and activities the passion behind these guys to give the residents the best experience was a pleasure to see. Pat on the back for all of you and thanks for having me!

A relative of mine has been in this home for over a year it's been amazing seeing him settled and happy, the staff are amazing and caring and the amount of activities daily is great

I have been performing for the residents at Mount Vale for many years & have always found it to be a wonderful place.
The building itself is lovely & the interior is like a 5* hotel.
The staff are very welcoming to visitors & particularly attentive to the residents.
A big shout out to Louise, the activities coordinator (& Rebecca before her), for keeping the residents fulfilled & happy with a great programme of activities & entertainment.
This is the kind of care home I would be happy to stay in myself.

"What an excellent care home Mount Vale Care Home is. My wife is looked after in an excellent manner and I am delighted to say so in this report."

G B
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in really well. The care home staff were very empathetic from the first phone call, to looking round and settling mum into the home. The care and compassion they have shown for the whole family has been excellent throughout this process. Mum now has the space to move around freely and she is always pleased to see and interact with the care home staff."

Anna P
carehome.co.uk rating: 4.92 out of 5

"The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very good."

Michael D
carehome.co.uk rating: 4.75 out of 5

"The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse."

J B
carehome.co.uk rating: 4.36 out of 5

"My mother was a resident for only a few days before her death. She received excellent care and as a family, we benefited from the kindness, care and compassion of the staff. I would definitely commend and recommend."

J H
carehome.co.uk rating: 4.73 out of 5

"My dear mum stayed here for twenty months. She was treated with the greatest love and care possible by the very hard-working staff. On numerous visits, I found everyone welcoming to us and supportive towards residents. Their dedication and devotion under sometimes challenging situations (Covid regulations, staff recruitment issues) are to be respected. Mount Vale Care Home was clean, light and airy and there were activities when possible.- again impacted by Covid/ staffing issues. Mum loved to walk in the garden every day, weather permitting and this was facilitated. I have visited family and friends in ten care homes over the years and Mount Vale Care Home consistently stands out as the best by far. During Mum's last days, all the staff again were exemplary and treated Mum with the greatest kindness and respect, which in turn, made this time more bearable for my daughter who has a very special bond with her grandma, my family and myself. Thank you."

Julia M
carehome.co.uk rating: 5.00 out of 5

"I am so impressed with the kindness, sociability and resourcefulness and politeness and warmth of all staff. They are willing to find answers to put right any hiccups in a calm "can do" way. Even when agency staff have found problems, the attitude is... I don't know, "but I know a man/woman who can". Excellent was within reach; we all know we can do better, and all staff are willing to do so!"

B S
carehome.co.uk rating: 4.00 out of 5

"My experience at Mount Vale has been excellent and heartwarming. All the staff have been so kind and caring to me and my partner. The nursing care has been of a very high standard. He has been cared for in a loving and totally supportive manner. When he passed away, the care home staff gave me solace with compassion and sincerity."

John D
carehome.co.uk rating: 5.00 out of 5

"I am very impressed with Mount View Care Home. All of the staff from the launders, carers, caterers, nurses and management show care, respect and concern for the residents. There is a welcoming atmosphere, and I am never afraid to ask the staff questions if I am concerned about anything. I have trust that they will always do their best for my daughter."

Nancy K
carehome.co.uk rating: 4.33 out of 5