Reviews for Mount Vale Care Home

"Throughout her time at Mount Vale my stepmother was well looked after, happy and comfortable. All of the staff were caring and helpful however, I visited her, she always said that she was very content with her care and surroundings. Many thanks to all, from catering to housekeeping, carers and management."

"Out 96 year old mum has been living at Mount Vale for over a year now and she's received excellent care throughout. Staff are all professional, caring and responsive, and the surroundings/home is lovely."

Had a lovely morning supporting residents accessing the community on the trishaw. The staff and volunteers were happy, proactive and sociable, especially Denise who gave me coffee and cake for this review 😱

Invited to a blue light breakfast and was treated to a breakfast sandwich and drink, really appreciate the gesture whilst on shift, staff were all lovely and welcoming :)

I recently had the pleasure of visiting Mount Vale Care Home as an activity provider, and I was genuinely impressed by the warmth and quality of care on display.
My work takes me to many care settings across the North East, and it is clear that the team at Mount Vale demonstrate an exceptional level of dedication and compassion. Staff were consistently positive, approachable, and engaged — not only with me as a visitor, but more importantly, with the residents themselves.
During our time out in the community, it was evident that both staff and volunteers were fully present and focused on the wellbeing of the residents. Interactions were meaningful, respectful, and person-centred, with a strong emphasis on creating joyful moments and social connection.
It’s clear that Mount Vale is a place where residents are not only cared for, but genuinely valued. I only wish every care home offered this standard of care.

"Excellent care of my great aunt, despite only being there a short time. Attentive to resident needs but also needs of family. Thanks everyone. x"

"Very short visit but wonderful care attentive care with resident and the family."

"I cannot reccomend Mount Vale Care Home enough. The quality of staff is heartwarming. They are proffesional, attentive and most of all caring. If you need a care home for a loved one you need look no further than Mount Vale."

"The staff at Mount Vale are very caring but the home definitely has insufficient staff mainly because some of the residents with dementia on the the 1st floor need a lot of care and attention. I usually visit in an afternoon and it is often impossible to find help if my husband needs to be cleaned or changed. I sometimes do it myself but at 87 years old I find it difficult and sometimes staff have to stay in the lounge "on watch" as residents can't be left safely. An extra member of staff would really help. Sometimes it is obvious my husband hasn't had a shave for 3 days. I am grateful for all that the staff do but considering the cost of care it would be nice if he had a more frequent shave and perhaps his pad could be checked now + again"

"My wife has been in Mount Vale for 3 years. During that time I have visited her most days. To my great surprise she settled in straightaway & has remained very settled ever since. This is a tribute to the love & care given her by the staff. I couldn't hope for a better place for her."

"Excellent care with many themed days with staff wearing costumes to entertain residents Patience of staff and care quality outstanding the home is run like a happy family. The dedicated high quality staff and pleasant building ambience makes this home outstanding"

"What an excellent care home Mount Vale Care Home is. My wife is looked after in an excellent manner and I am delighted to say so in this report."

I had the pleasure of spending the week here speaking with staff and residents as part of a care project I was working on. I’ve been to many care homes and this one was by far the best experience. Staff were amazing from management to the kitchen, carers and activities the passion behind these guys to give the residents the best experience was a pleasure to see. Pat on the back for all of you and thanks for having me!

"Mum has settled in really well. The care home staff were very empathetic from the first phone call, to looking round and settling mum into the home. The care and compassion they have shown for the whole family has been excellent throughout this process. Mum now has the space to move around freely and she is always pleased to see and interact with the care home staff."

"The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very good."

"The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse."

"Following a difficult month in hospital last July (2024), Mum moved to Barchester Mount Vale Care Home in August (2024). The management and staff managed the move professionally and were supportive and welcoming. We particularly valued their efficiency and kindness at this difficult time. Some of the staff remembered Dad living there in 2019 and this helped to ease Mum into her new home. The staff are so friendly and kind, regularly encouraging Mum to join in with the many and varied activities on offer (daily). She loves having her hair done in the on-site salon and enjoys the home-cooked food (especially the wonderful homemade soups which she often comments positively about). The facilities are good but what makes Mount Vale special is the the kindness of the staff. We are all very happy with Mum's first six months at Mount Vale."