"I have been visiting Mount Tryon weekly for the past 9 months. In this time I have had the opportunity to get to know the staff and managers. I can honestly say all whom I have met have been kind, polite and always willing to answer questions or give help if needed. I've been able to observe the nurses and carers working with the residents. They do a great job! They are patient and compassionate and you can see they take pride in their work. When some challenges came up with the resident I visit, I went to have a chat with the manager. She was very welcoming, open to listening and gave me all the time I needed. She was very committed and eager to find solutions for my resident to ensure she receives the highest quality of care. The next day an action plan was in place and the unit nurse was taking steps to implement it. The new plan is working well and my resident is much happier. Many thanks to all the staff and managers!"

Linda D
carehome.co.uk rating: 4.5 out of 5

"From the moment I entered into this care home I have received excellent attention for my stroke problem. The standard of decor, food, laundry and care and attention has been first class. Your physio, management and activities teams have treated me so well that I am quickly being restored to my peak fitness. I have ensured my partner of 98 years old will be taken in as a 'long term' patient."

Peter W
carehome.co.uk rating: 5 out of 5

"As far as we could tell when visiting, everything was satisfactory. The one bad experience we had was when sitting with the resident during the final hours (6pm-11pm). The noise and activity in the corridor was excessive. Staff were shouting at each other and noise levels were unacceptable for residents trying to sleep, or in our case, actually dying."

J C
carehome.co.uk rating: 4.08 out of 5

"My mother has been cared for extremely well throughout the 18 months she has been in Mount Tryon Care Home. The carers are responsive to her needs as a vascular dementia sufferer and my mother is treated with dignity at all times. The care home is a clean, airy and cheery environment. It is a pleasure to be a visitor here and the friendliness of all the staff makes my visits all the more happy."

N M
carehome.co.uk rating: 4.75 out of 5

"My wife has been in Mount Tryon for 4 months now and I must say she has always had very good treatment from staff and nurses. When she arrived she was so ill she needed one-to-one care 24 hours. She now can walk again and is on solid food again. Whilst she will always have Alzheimer's/Dementia she is very happy and I can see her every day and I can relax at home knowing she is well looked after. The whole complex is very well looked after too."

Michael M
carehome.co.uk rating: 4.17 out of 5

"The service that has been given to my mother at Mount Tryon has been absolutely fantastic. Management and care staff have gone above and beyond to make mum as comfortable as possible for her. I could not have placed Mum anywhere better and she has settled into Mount Tryon lovely and is so happy to receive the attention she so rightly deserves. Thank you to everyone there."

Becca
carehome.co.uk rating: 5 out of 5

"The whole experience was excellent. Wonderful caring people made the last days of my father in law's life peaceful and comfortable. We were there at all times of day and evening and saw how others were treated which was equally caring and excellent."

David B
carehome.co.uk rating: 4.73 out of 5

"My initial visit to Mount Tryon was unannounced and I was very impressed with the welcome I received. I was shown both floors lounges and rooms. I really hoped my wife could come here from hospital because I knew she would be happy. I had been to other homes but Mount Tryon was definitely my choice. Since my wife moved in I have visited nearly every day and been treated with respect from all the staff. So my mind is at ease that she is in her new home. The manager has often talked to me and I know her dedication is so evident. Everything is under control. I know I have lost my wife at home but am assured she is in the best place."

Michael M
carehome.co.uk rating: 5 out of 5

"Visited mum on a Monday morning and she was enjoying a 'Rock and Roll' sing along in the living room. Afterwards, she sat in her sunny room where she slept peacefully but was still aware of our presence. She reacted to familiar staff who checked on her by opening her eyes. She was particularly stimulated by the lively activities coordinator in the yellow shirt. The attentive and caring staff made us reassured mum was well looked after."

Sally B
carehome.co.uk rating: 4.33 out of 5

"Having viewed several care homes in the area, Mount Tryon stood out as an obvious choice. The manager and staff are friendly and very caring. My mother has a lovely room overlooking the garden where she can watch the birds on the feeder outside the window. We took in a television and within 10 mins it was PAT tested (very impressive). She now has a lovely chair which she is moved around in and last weekend she was taken into the garden to enjoy the sunshine. Mount Tryon is a very good care home and our family are very impressed by the care and service that our mum and family receive."

Alison B
carehome.co.uk rating: 4.67 out of 5

"My mother has been in Mount Tryon for thirteen years and she has been happy there all the time. It is professionally run and the staff are kind. It is a purpose-built care home and I think that this is an advantage - it is spotlessly clean and well furnished. My mother enjoys the food and feels part of a caring family - she has never complained of isolation or loneliness. I have regular meetings with senior staff about her health and although I do not live locally, they keep me very well informed of any issues affecting her. My mother is an active participant in the excellent event's programme. We both feel lucky that she is in Mount Tryon."

Nigel S
carehome.co.uk rating: 5 out of 5

"Change of management (two senior members of staff) resigned in June, 2015. The positions were covered by an "Acting Manager" and temporary Senior Nurse. The following months were very disappointing with many Carers leaving and a lot of Agency staff in situ to cover these vacancies. Agency staff did not know the routines of the residents, who had to live with a lot of changing faces. This did not help with those who are already suffering from confusion. A new Manager was appointed in November but Carers still continue to leave. This is worrying. Mount Tryon is a lovely building with a garden and I, personally, have been happy with my mother's placement there. She has been at the home for four years. We need the full complement of staff and to stem the tide of those who are leaving."

Mary B
carehome.co.uk rating: 3.5 out of 5

"Mount Tryon has had a troubled few months with changes in management, a CQC rating of 'requires improvement' and recruitment and retention issues. Thus I was pleasantly surprised to see my very dependent mum who has advanced dementia having her needs well met. She requires two staff members to hoist and transfer her but her skin is intact, she has had few infections, is putting on weight and looked beautifully groomed when we visited her - a credit to the caring staff who look after her."

Sally B
carehome.co.uk rating: 3.5 out of 5

"My father has been in Mount Tryon for 5 years now and he has always been treated extremely well by the staff in every way. His dignity has always been taken into consideration and all the staff have been kind and understanding. They always make sure he is clean and he had clean clothes every day. In the past few months dad has needed assistance with eating and there is always someone to assist him. Every need is met with a friendly face."

C J
carehome.co.uk rating: 5 out of 5