What our families say

Barchester Moreton Hill Care Centre Recommended on carehome.co.uk
We score 9.5/10

25 Reviews

Barchester Moreton Hill Care Centre Recommended on carehome.co.uk
Good

08 February 2018

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"My mother stayed at Moreton Hill for 3 nights in July whilst I had a break. She hated the first care home we tried but she was most impressed with Moreton Hill. The staff were very good indeed all of the staff. My mother had a very nice room and she loved the position and the views of the home."

Jocelyn B
carehome.co.uk rating: 3.91 out of 5

"I feel the care for my Dad has been good. The staff are excellent but could do with more support. The extreme weather hasn't helped and the staff should be comfortable in their staff clothes to give great care. There could be more air conditioning on the top floor. Also, activities should be looked at either with having 3 staff at all times or activity staff just doing activity stuff, so more one on ones are possible. The residents care is key, so keeping the staff happy helps so they don't feel like leaving their profession."

M A
carehome.co.uk rating: 4 out of 5

"My husband has resided on floor 4 for the past two years. He has received excellent care from the team. The team leader has cared for my husband with love and dignity and nothing is too much for her. I do hope she is appreciated and supported by mangement as the floor would not survive without her. Thank you."

Yvonne B
carehome.co.uk rating: 3.92 out of 5

"Genuinely kind, helpful, caring staff, who are unfailingly patient with the residents (and the relatives)."

Francis D
carehome.co.uk rating: 4 out of 5

"It is a nice, friendly home in a fantastic location which makes it pleasant to take our mother out for a breath of fresh air. The rooms are small but adequate and have en-suite bathrooms, which is essential for my mother's comfort. The staff all seem caring and well-trained. The food is VERY good as my mother keeps telling us."

Jennifer B
carehome.co.uk rating: 4.58 out of 5

"The staff are excellent, cater to my Uncle's needs. My Uncle is looked after to a high level. Staff engage well with him. Also, the staff are very accommodating to the family, engage well, make us feel welcome at any time of the day."

S M
carehome.co.uk rating: 5 out of 5

"I visited several care homes before choosing Barchester Moreton Hill Care Centre for my mother. I was immediately struck by the care homes caring staff at all levels. The atmosphere is relaxed, spacious, beautifully enhanced with positive energy not only from the staff but the residents. My mother who's always feared a residential home was animated with joy at seeing it and all the facilities it would be providing for her new needs. On returning from a few days holiday, I returned to visit her and was greeted by an extremely happy and contented mother. This is thanks to excellent nursing skills, amazing tasty meals, activity choices and security of a loving care home. She's a new woman and now wants to live as long as possible to relish her new life at Barchester Moreton Hill Care Centre. Such joy."

H J
carehome.co.uk rating: 5 out of 5

"I was very poorly when admitted for respite care 6 weeks ago. Thanks to excellent care from everyone I am able to return home restored to health and able to cope again. The patience of care staff in encouraging me to eat and drink and exercise has been second to none. They have accommodated my requests for tea at all hours, especially 5 am. I have enjoyed the food a lot, although I only have a small appetite, and have tried some new dishes. Well recommended."

Brenda M
carehome.co.uk rating: 4 out of 5

"My mum lived at Morton Hill for almost 19 years and my dad spent the last one and a half years of his life here too. The staff are excellent and some of the most friendliest and welcoming people you could wish to meet. They became our second family and several staff have watched my daughters grow up over the past 19 years. All staff even when they are at their busiest have time to say hello and have a quick chat. They showed a lot of compassion and care and for that we know Mum was very grateful. The staff were emotionally there to help her through the loss of her husband. Morton Hill became a part of her family and we will miss seeing all the staff every week that have cared for both my mum and dad. I cannot fault anything that the staff at Morton Hill have done for the past 19 years and I will be eternally grateful to them."

Karen
carehome.co.uk rating: 4.42 out of 5

"This place is amazing, they have brilliant food, the staff are very friendly, the cleaners are always onto their jobs. Even though I've seen that they are short staffed they always try their best to clean everywhere."

C V
carehome.co.uk rating: 4.5 out of 5

"Very lucky to have got mum into home so close to our homes it makes visiting much easier. The staff are all very caring and helpful. The home is warm and friendly with great views around."

David M
carehome.co.uk rating: 3.92 out of 5

"The home's location is perfect for the family to visit mum during her stay for respite period. The staff are all very caring and supportive. The food is of an excellent standard."

Robert M
carehome.co.uk rating: 5 out of 5

"The strength of any home lies in its staff and the staff at Moreton Hill Care Centre are excellent. They are compassionate and supportive. They are knowledgeable and approachable and they always did what they could to make our mother's life as comfortable as possible. I felt confident in the knowledge that she was being well looked after. Furthermore, she was able to strike up bonds of friendship with some staff hence easing the loneliness of her days. It is a great pity that you saw fit to wast vital money on unnecessary garish, plastic refurbishments totally out of character with a Tudor farmhouse (which Moreton Hill was originally) instead of employing more staff to lighten the workload. With regard to management, I am unable to assess it since over the six years it has ranged from excellent to satisfactory. Happily, it now seems to be on track."

Diane D
carehome.co.uk rating: 4.91 out of 5

"There have been difficulties for several months due to staff shortages, changes of managers and prolonged renovation of public areas. However, the staff have worked hard and done their very best. Now, these three issues are being successfully addressed thanks to the work of the managers during this period, there have been improvements."

Joan B
carehome.co.uk rating: 4.25 out of 5

"The most fantastic homes belong to Barchester, in which Barchester Moreton Hill Care Centre is one. Making the decision to put my grandmother in a residential home was one of the hardest I've made to date, however, I am certain that the care and compassion received at Barchester Moreton Hill Care Centre have enabled me to feel comfortably happy with the move. The staff are more like a family who put her needs and wishes as their priority. I cannot fault the last 18 months my grandmother has been a resident here and my gratitude and appreciation for staff will last an eternity."

Holly B
carehome.co.uk rating: 5 out of 5

"Welcoming, warm and friendly staff. The food is healthy and hot when served. The room is kept clean and tidy. There are lovely places to sit with beautiful views of the landscape including the river Severn. Staff show good care of personal needs e.g. haircare and pedicure treatment."

J L
carehome.co.uk rating: 4.67 out of 5

"The care my father has received has been excellent. They are so approachable and caring. I couldn't ask for more. However, more staff are needed during busy periods of the day. The staff have also been a great support to me whenever I have been concerned or upset about my Dad's dementia."

J D
carehome.co.uk rating: 4 out of 5

"I have lived here for 8 years. I am very happy and consider this to be my home."

Moira H
carehome.co.uk rating: 4.5 out of 5

"The home is very well run by management and staff are all very caring. The food and rooms are excellent as well as cleaning etc. There could be a few more activities to try to stimulate but I am aware that it is difficult with short-term memory. All around, when it comes time for me to have to go in a home, I will see if you have any spaces."

Graham E
carehome.co.uk rating: 4.75 out of 5

"The staff at Moreton Hill showed a great deal of compassion and kindness when looking after my father, during a complex and difficult set of circumstances. The Manager really went out her way to do all that she could for us. The location and garden areas are so beautiful, it really does help to enhance any stay here. In addition to this, the nursing care he received was of a very high standard. Thanks to all who showed their care and attention."

Cathy P
carehome.co.uk rating: 4.58 out of 5

"Staff always pleasant and positive. Always patient and encouraging. Activities advertised but not really seen any in action. Maybe more familiar music being played in a lounge would liven things up."

L W
carehome.co.uk rating: 4.18 out of 5

"I am a resident. The activities are wonderful, I went to Weston-Super-Mare today for one of our trips. It is very good inside and outside. The care is excellent and they look after me very well. My room is very tidy and comfortable with wonderful views. I love watching other people. The whole place is very elegant and the chef always meets expectations. I love that the staff will always find time to take me out so I can enjoy the beautiful view around Morton Hill. They wish their windows regularly."

Nancy L
carehome.co.uk rating: 4.25 out of 5

"My friend is extremely happy living here. She speaks highly of the care and kindness of the staff. She enjoys the meals prepared she tells me, by the chef. She enjoys the one-to-one time that individual members of staff spend with her on her hobby."

J F
carehome.co.uk rating: 5 out of 5

"This was our 96 year old dad's 1st experience of respite - so we visited many care homes to get it right 1st time - and we most certainly did. Initially, we were struck with the views and old-world atmosphere; so we knew dad would settle, opposed to the modern clinical feel of many others. Immediately we saw how well the staff interact with both the residents and each other. This was much to our surprise, as dad was reluctant to leave his bungalow whilst a new bathroom was fitted, He absolutely loved his 4 week stay and was sad to say goodbye. He is used to continual company at home and thus enjoyed meeting new friends and participating in the different activities and eating home cooking. The staff were amazing, tailoring to his specific needs and encouraged him with kindness and humour, even though he is a very strong character and independent. He quickly viewed them as good friends. He lost one arm in the war and for the last 6 years has progressively suffered from Alzheimers. We have no qualms now about any future visits and highly recommend Moreton Hill."

K W
carehome.co.uk rating: 4.83 out of 5

"In April 2016 my mother needed assisted living after having a fall where she broke her hip and recently being diagnosed with liver cancer. We chose Moreton Hill - after doing our own research - as it came out on top on all points of care we needed for her. From day 1 she was treated with dignity as well as friendliness from all ranks of staff. She loved them and this helped her settle in. Visitors to her were welcomed and it became more of a 'large family' than separate units. Visiting mum almost every day of the 8 months, my husband and I soon developed rapport with the staff and any problems with mum's care were soon sorted. Moreton Hill has 'soul' and this only comes from the staff. Visitors are offered cups of tea and biscuits/cake which they appreciate. When mum passed away on Christmas Eve, we were treated with dignity and affection - yes, affection. The staff were sad at mum's passing but pleased to have helped."

Denise M
carehome.co.uk rating: 4.83 out of 5

My mother was a resident of Moreton Hill since 2008. For the past few years of her stay she was a resident of the Severn View Dementia Unit. Sadly she has passed away. Her stay at the above unit was a happy one. Prior to her moving there, her condition had worsened to the extent that she was unhappy and confused in the general section of the home, but once she was settled in this unit, she became more content and less anxious. Her last months of her life were difficult as she had both heart and chest problems which cause breathing difficulties and it was pneumonia which attributed to her death. The reason I am writing to you is to praise the care my mother was given in this unit. ALL the staff were good to her and in her final days the care was exemplary. My sister arrived from Australia and she and I sat with her on and off through her final weekend. The day and night staff were superb and looked after her and us very well. The trained staff who were on duty upstairs, were also quick to administer medication that made my mother more comfortable. One person I would like to single out is Tina, the nurse in charge of Severn View. My mother died at 10pm and Tina was due to go home at 8pm. She stayed with us in my mother's final hours, giving support and care to us all.

 I am just writing with a huge thank you to you all for the way you looked after Mum whilst she was in your care. Mum enjoyed being at Moreton Hill. She liked her room, loved the courtyard in the summer, took part in activities and really liked the food! Most importantly she often spoke of your kindnesses and the high standard of care you gave her. I would also like to thank you all for looking after me, particularly in the difficult weeks before Mum passed away. I was very touched by the amount of time you spent with Mum, you professionalism, hard work and by the care you gave her.  I will definitely be back to Moreton Hill and hope to see you soon.

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