Reviews for Moreton Hill Care Home

"My husband spent his last 3 years at Moreton Hill, suffering from Alzheimers dementia. At all times his care was excellent, with no effort being spared to ensure his comfort and well being. I was also treated with great kindness and respect, especially at the end when he was in end of life care. The results of the recent refurbishment of Moreton Hill are lovely."

My Mum came in for a 2 weeks trial respite. Although it’s a really lovely kept care home and staff are friendly we felt my Mum had no stimulation there. Everyone is just sat on chairs in lounge or their rooms with no obvious activity. There is activity run but down stairs and I feel it would be better to have the actively on the floor they are staying on. My mum doesn’t like lifts so didn’t want to go down in one every time there was activity’s on. I thought staff would sit with them and actively engage in ‘games’ or drawing or something. No stimulation seemed to be given to residents and we felt my mum would just deteriorate if left in there. It’s ok for a short respite though but I wouldn’t feel happy leaving my mum in there permanently. I understand the staff are busy but I feel there should be something more to offer residents on the floor rather than just the TV on in lounge. We now have my Mum at home with extra care in place for her at home as we feel she’s not ready to be in a care home permanently yet.

"Moreton Hill is a beautiful old building which has been lovingly restored and the views are awesome. Mum now needs 24-hour care and we couldn't wish for a better place for her to be. Every member of staff smiles and acknowledges us and the kindness they all show to mum is wonderful. She is confused but the carers spend time explaining what they are doing and are so gentle with her. Her meals are superb and plentiful. Mum has not socialised for a while and is being encouraged to join in activities which are varied by more kind members of the team. The maintenance team are always ready with a smile as are the domestic staff. Management is superb; we have had everything explained to us in great detail and the team keeps in touch with us by phone or when we visit. I cannot praise this Care Home highly enough."

"Moreton Hill is an absolutely wonderful care home and the best choice for our mum's dementia care. Right from the deputy manager, the nurses/carers, caterers, domestic, office staff and hairdresser I cannot think of a better team. Everyone is so friendly and welcoming and nothing is too much trouble. The food is brilliant and there are plenty of activities throughout the day for my mum to take part in. I especially love the reception area because I know I can enjoy refreshments and of course the fabulous cakes on offer. Well done to all the staff."

My wife had a serious fall in February with serious injuries, after a period in Gloucester Royal and then to Stroud Hospital, it was decided that she needed to go into a home for a short period.
Hearing a lot about Moreton Hill Care Centre and with the help of Portia the manager she went in on the 29th of March.
When you walk through the door you feel straight away the care and love in there and all the staff are welcoming where ever you see them.
Inside the large main entrance area on the side on top of some cupboards are tea and coffee facilities with a large plate of cake for visitors to help themselves at any time.
The room my wife had was towards the back overlooking a grassed area and countryside. With a bird feeder outside only feet away from the window,she could see the birds and squirrels come several times a day to entertain her as she was unable to get out of bed.
The quality of food was good and well served up as in any restaurant, but in her case it had to be adapted for her to enjoy what little she could eat.
Like any care service even in hospital sometimes there were delays in responding when you consider helping a patient can take much longer to deal with. But in three instances in an emergency with my wife they were there straight away in the same way as a hospital
When my wife lost her fight the support from all the staff were incredible
I want to say a BIG thank you to all the team there who gave my wife the comfort and peace in her last days.
Also the wonderful support I received during her stay there..
Those mixed memories will never go away. Thank you again.
G F J

"The staff at Moreton Hill are wonderful they go above and beyond what is required. My father was treated with love, care & respect. In his confusion he thought he was staying in an expensive hotel! I would recommend this care facility to anyone looking for a place for a loved one."

"I feel much better than when I came in. Everyone is very kind and they treat all of the residents with respect. Most of the food was good. There was plenty of it too."

"From first meeting with the manager (for mum to be a respite user), nothing has been too much - even severe food allergies have been catered for. All staff are caring, nothing is too much for them helping mum to settle in."

"My dad was at Moreton Hill for a short time during the last few weeks of his life. The staff treated him with the utmost dignity and respect at all times. They were also kind and caring towards us, his family, during this difficult time. I would highly recommend it."

"Moreton Hill Care Home have welcomed my mother extremely well. The staff are always encouraging and caring. They always are so helpful and cheerful. The food is to a very high standard and their attention to detail with potential allergy awareness has been super. The number of activities are amazing - especially over the Christmas period. It is a wonderful Care Home."

"We couldn't have been happier. Spotlessly clean, good range of food, brilliantly efficient with Dad's routine, lovely building. Most important thing was the culture of the team in the home. Every single person was attentive, took time, smiley, caring, thoughtful, interested in what they need to achieve, hard-working and pleasant. Far exceeded our expectations."

"A big thank you for the excellent care and kindness shown to mum during her time at Barchester Morton Hill Care Centre (18 months). The compassion in her last few days was exemplary and we are so grateful to everyone who supported not only mum but us also. Thank you so much!"

"The Barchester Moreton Hill Care Centre team do an incredible job to make the care centre feel like a home from home. Every single member of the team has a smile for everyone - residents and family. They encourage the residents to enjoy themselves by participating in the fantastic selection of activities. Their knowledge and skills dealing with dementia patients ensures difficult situations are quickly resolved. Mum is safe and happy at Moreton Hill."

"I cannot express how caring and compassionate we found the staff to be at Barchester Moreton Hill Care Centre who looked after our stepfather in his last few weeks. Special thanks to a member of staff, in particular, the care practitioner and senior nurse who showed exceptional care and kindness - nothing was too much trouble and they went out of their way to make sure he was comfortable. We appreciated the support and kindness they gave to us also at a very difficult time. Thank you from all the family."

"Mum was a resident at Barchester Moreton Hill Care Centre in the last two months of her life. The nursing care she received was of a high quality. She was treated with kindness and compassion and her dignity was respected. The nurse in charge of her care communicated with me very well. Mum had many visitors during her time in Moreton Hill and they were all made to feel welcome. Her visitors had opportunities to exchange information with care staff to inform Mum's care. The manager of the home built a positive relationship with me and all business matters were dealt with efficiently, including a prompt refund of the deposit after Mum had passed away."

"First and foremost, my mother was happy at Moreton Hill. She enjoyed a social life within the home, and to her, it was home from very early on. She was given care and consideration as a resident during her three years with you. For us, knowing she was cared for so well, very safe and happy and that her dementia care needs were fully understood, made an enormous difference to our lives. We were always kept well informed of my mother's condition and were aware of appointments, outings and activities that she was involved in. We would definitely recommend Moreton Hill to others when seeking to place a loved one in a care home."

"A wonderfully situated care centre with really caring, cheerful, friendly staff. U am unable to fault any of the excellent care and support I received. The catering was outstanding. Barchester Moreton Hill Care Centre must be at the forefront of care homes as I doubt could reach the high standards here. An efficiently run centre with outstanding staff who were a tonic in themselves. I consider myself to have been treated and looked after here."