Reviews for Moors Manor Care Home

We score 9.8/10

16 Reviews


14 June 2022

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What our families say on

"My father-in-law was admitted to Moors Manor for a short spell before we lost him to dementia. But the kindness, care and compassion we were all shown in his final days was amazing. The staff did everything they could to make sure he was comfortable, and they cared for my mother-in-law, husband and sister-in-law just as beautifully. I cannot fault this service. From the staff to the facilities. The manager has built a fantastic team and as a family, we thank them."

Kate B rating: 5.00 out of 5

"Lovely home, clean and well looked after. Staff treat residents with dignity and very caring. Enjoy visiting Mum, with great activities to join in with her. Always made to feel very welcome."

L D rating: 5.00 out of 5

"Still 'early days' as my mum only moved in as a resident on 8th December, but staff appear to work well together, great cultural mix and feedback is actively sought. I also haven't met all staff yet as my visiting times limited by my full-time employment. I am very local to the home which helps, but firmly believe that communication is key to making things work and a 'two-way street'. Relatives have a part to play in this also. My mother is on the ground floor and is a physically active lady with developing Alzheimer's - I can't comment on this residence for other 'categories' of resident. Facilities have dropped a star for now as temporary issues with e.g. lift. Food and drink - not enough 'exposure' to this yet. Value for money plus care/support - I cannot give this 5 stars simply because Mum hasn't tested everything yet, as her needs not that great yet."

Tamsin L rating: 4.67 out of 5

"My stay at Barchester Moors Manor Care Home was absolutely perfect. The staff were so caring and nothing was too much trouble for them. I would come back anytime. My stay was delightful."

Jennifer O rating: 5.00 out of 5

"Felt very safe and well looked after - I have a gluten free diet and very good care was taken to accommodate myself on this aspect. Personnel were very thoughtful on every aspect."

C W rating: 4.75 out of 5

"Excellent facilities, caring and considerate staff. I would recommend the photos in the bistro have names as this would help remember names. Very good choices of food. I have made a very good friend with another resident. Will definitely come back."

Pam K rating: 4.83 out of 5

"After my introduction visit, this care home has turned out to be all that I envisaged and more. All the carers are so kind and thoughtful, whether day or night on duty. Nothing seems to be too much trouble for any of them, most are chatty and are friendly, all have helped me recuperate from my hip replacement. They are all absolute stars."

Ramona L rating: 5.00 out of 5

"I am so pleased that I discovered Moors Manor for my husband. They have all been so kind and caring. I would not hesitate to recommend them to family and friends. It was such a comfort to me to know my husband was in such good hands. Thank you, everyone. You are all amazing."

Maggie A rating: 5.00 out of 5

"I have really excellent treatment in every possible way. Friendly, helpful and nothing is too much trouble for the lovely staff I encounter. Food is provided with great care to suit all tastes."

Keith B rating: 5.00 out of 5

"Excellent level of care at all times. Very good food and the staff cannot do enough for all clients. This means that the family have total reassurance when leaving loved ones to the care of the most pleasant staff."

Joanne C rating: 5.00 out of 5

"I've enjoyed my stay here."

W J rating: 5.00 out of 5

"Very homely, all staff are helpful. Beautiful view and excellent food. Very helpful to visitors."

Sheila P rating: 5.00 out of 5

"Excellent care. Excellent staff. Excellent treatment. Wonderful atmosphere."

Phillip T rating: 5.00 out of 5

"I couldn't recommend Moors Manor enough. All the staff have been wonderful, from the care team to the office manager. The rooms are lovely and always clean and tidy at whatever time of day you visit. Also, the food is great and always freshly made."

A W rating: 5.00 out of 5

"when I walk into the home, it has such a calming feeling, and all of the staff are so friendly and welcoming. They always have delicious homemade fresh cakes available in the bistro area. The surrounding views are beautiful."

L H rating: 5 out of 5

"Beautiful home with a lovely garden and outlook over the forest. The staff made sure Nan was happy and well cared for. She loved the meals and activities, and her room was lovely. Staff always said hello and made us welcome when we visited."

M M rating: 4.58 out of 5

"My experience of Barchester care home at St Leonard’s is only positive. My dad moved into the care home last October after not coping at home. The care home have been very welcoming to him and included him in lots of activities. The food is excellent and they even cooked his favourite dinner and pudding on his birthday. The staff are always happy and attentive to my dad's needs and I feel very satisfied and safe that he is in good caring hands. As I live many miles away, if I have any problems I just email or phone the home and everything is sorted out immediately."

Caroline T rating: 5 out of 5

"I felt very satisfied with the care, comfort, excellent food and conversation, fun quizzes and scrabble a lovely garden to walk in. The staff are impeccable and 5-star comfort. I would love to come again"

R W rating: 5 out of 5

"The accommodation and facilities at Moors Manor are excellent, but what really makes this place exceptional are the team of friendly and caring people who have created an environment that feels warm and totally inclusive. My Dad has been a resident for around 4-months, and it's so refreshing to say that nothing ever seems to be too much trouble, there are always activities for him to enjoy participating in, and the highly professional staff have given me peace of mind that my Dad is receiving the very best support at all times along with fun and friendship. Most importantly during this time, my Dad has always felt welcome, safe and part of the team which he really appreciates."

J P rating: 5 out of 5

"I've been treated with kindness by a very caring staff all of whom are very cheerful willing. We enjoyed my 2 weeks here immensely."

Z L rating: 4.92 out of 5

"My husband has just completed his second 2-week respite care at Moors Manor. The home is very comfortable and all members of staff are extremely caring, efficient and friendly. The restaurant is lovely and the food served is excellent. If needed we would have no hesitation in using the service again."

A C rating: 4.92 out of 5

"Delightful staff - caring and always cheerful and happy. I have returned once and probably will again."

Sheila M rating: 4.75 out of 5

"My father has been suffering from Alzheimer's for around 4 years. Following a recent 9 week stay in hospital, it became clear that Dad would not have the mobility and mental capacity needed in order to manage in his own home. We therefore sought a suitable care home for Dad, and were very fortunate to find that Moors Manor were able to cater for his needs. From the outset, we were impressed with the staff and the facilities, and in the time Dad has been a resident, he has been treated as a valued member of the community at the home, and has been looked after with respect and dignity. Apart from the excellent catering, the home also offers a wide range of stimulating activities, and it is lovely to see Dad starting to engage with fellow residents. We are delighted to have found such a lovely new home for Dad!"

Phil A rating: 5 out of 5

"I placed my husband here for respite care. He has Lewy Body Dementia. The staff and management have all been very kind and helpful regarding his care. The care home is immaculate. My husband seemed very content during his stay and I hope to use Moors Manor again."

G D rating: 5 out of 5

"My wife came into respite as her condition has deteriorated and I needed time to sort out her future. She was very well treated as far as possible by the carers. I was her only contact during the covid period and she must have found it all strange and frightening. A very difficult situation which was dealt with very well by the home."

B B rating: 4.42 out of 5

"Moors Manor has been looking after my husband for three weeks. I feel very happy that he has been well looked after. The accommodation and gardens are all very well looked after. Staff have all been so friendly and attentive. I will have no worries about him returning for a future stay, in order to give me a break."

M A rating: 5 out of 5

"The care team are thoughtful and attentive, making it a calm and easy choice as a residential home. With new facilities, there are no teething issues and my parent enjoys the variety of lounge, dining room and own private space."

P R rating: 4.83 out of 5

"My mother has been a resident of Moors Manor care home for three months. She is happy and well looked after. The staff are pleasant and always ready to listen and resolve any issues that arise and most importantly they have given time and patience to help my Mother adjust to her new environment."

Christine A rating: 4.25 out of 5

"Although my mother has only been in for two weeks the care has been excellent. The staff so friendly and my mother can not praise the chef and his team more highly. The family are kept informed of mums progress and care. The facilities are of a very high standard. Mum's care has been excellent so far."

Sandra M rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

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Frequently Asked Questions

  • What types of care does Moors Manor Care Home offer?

    Moors Manor Care Home offers Residential care, Dementia care, Respite / Short stay.