Meet the Moors Manor Care Home team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Chrissie Hayes

General Manager

Hi, my name is Chrissie, and I am the General Manager here at Moors Manor. Welcome to our website!

I am a health and social care professional, with over thirty years' management experience. I share a great passion for care, knowing that no single approach is right for every individual. The early part of my career provided me with the opportunity to support children, young adults and families within children’s services, in both the public and private sector.

In late 2009, I made the first step into healthcare, where I now devote my time, initially as a general home manager. I continued to develop my career in care home management, holding successful positions for several high profile organisations in roles such as Regional Support Manager and Regional Manager. I have worked for Barchester Healthcare previously, and I am delighted to be returning as the General Manager for Moors Manor.

My professional accomplishment include advising, managing and working in a variety of care home setting, as well as lending my skills and experience as an Interim Manager within the sector. In 2020, Igraduated from the Open University, having studied for a BA (Hons) Open Degree in Law, Leadership and Management and Research into Health and Social Care.

I relocated to Hampshire in 2020, and I have three grown up sons. I am the proud owner of an adopted and very funny Greyhound called Billy! When I am not at work, I enjoy travelling, gardening, historical reading, creative writing and scuba diving. I am also a keen amateur musician and I am currently learning to play the saxophone. 

I am very much looking forward to welcoming and meeting our new residents, families and staff as they join our Moors Manor community.

Caroline Bacon

Deputy Manager

I have been working in the care sector for over 40 years and have spent most of this time working in care and nursing homes.

I have supported people who are living with physical conditions and dementia. I strive to ensure that everyone can live their lives to the fullest.

I have a passion for ensuring that everyone is treated as an individual, and not as a number. Being entrusted to look after someone else’s loved one is a great privilege.

I have studied throughout my career: I completed my Leadership & Management qualification as well as Staff Training & Development. I am currently completing a further infection control course, as I am the lead for the home.

I am local to the area having lived in Bournemouth since the age of 5.

I look forward to meeting you all soon!

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Jo Bridges

Administration Manager

I joined the team at Moors Manor in October 2020. Before joining the team here, I have had various roles; I worked in the health and social care sector since 1995, starting as an Office Junior at the Head Office of The Dorset Trust (now known as Care South); and then progressed onto administration in the domiciliary care department, before helping to develop their own in-house training department to assist with delivering government-funded training to staff members. 

I then went on to remain in the training side of health and social care, helping to provide government-funded training to domiciliary care providers across the UK. For six months, I stepped out of the health and social care sector and worked as an Administration Manager for an electrical and mechanical contractor. I didn’t get job satisfaction in this role, which lead me back to the healthcare sector in a care home setting.

I look forward to watching the home progress towards opening its doors and to welcoming and getting to know our residents, their families and new colleagues.

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Amanda Smith


I enjoy being around people and making them feel supported, valued and making sure that the residents and their families have a lovely experience when visiting or staying with us.

I moved to St. Leonards in 2020 with my husband and we enjoy walks in the forest close by.  We have a son and daughter who work and live independently and are our pride and joy!

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Scott Tierney

Head of Maintenance

I joined Barchester in November 2020 after years of looking after buildings and facilities in colleges, hospitals and the emergency services. This is my first role in the care sector.

I like to make a difference and enjoy the challenges that come with maintenance and running a building. I look forward to keeping this home a happy and safe place for our residents.

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Dave Black

Head Chef

I joined Moors Manor in 2021 as Head Chef and have the privilege of the overseeing & development of the catering team.

Having spent many years within this sector, I bring a wealth of experience and constantly strive to inject passion and personality into our meals, with a little love of course!

I feel there are so many positive attributes to being a chef within a care home; I personally love the interaction with the residents and family members and enjoy the constantly changing varied menus that are all freshly prepared using top quality seasonal ingredients.

I am often asked what fuels my passion, which is a simple question to answer: our residents. My primary focus is always their needs. When creating the weekly menus I like to engage our residents and take into consideration their specific requirements, likes and dislike as I understand the importance of not only providing well balanced nutritional meals but also meals that are appetising and appealing to the taste buds.

Delivering such high standards makes the dining experience enjoyable and continually varied for our residents. When chatting with residents after lunch and hearing how much they enjoyed the food is what makes our job so rewarding and worthwhile.

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Sue Allaway

Second Chef

I have previously worked in various hospitality establishments, including schools, nurseries, pubs & bistros. It is my first ever post in residential care home setting and I am very eager to gain the wider experience this can provide.

Dorota Stopka

Head Housekeeper

I joined Barchester in January 2021 after 10 years of working in the hotel industry. I am responsible for maintaining Barchester’s high standards of cleanliness and tidiness. I keep a homely atmosphere at Moors Manor, for all the residents and their loved ones.

Outside of work, I love spending time with my family, sport (both doing and watching!), reading books and watching films.

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Massimo Pappalardo

Senior Carer

I joined Moors Manor in April 2021. I have had many years of experience working in the health and social care sector when I was working in Italy for the Salvation Army.

It is a great honour and challenge for me to use the skills and expertise I have gained previously to enrich and support our residents' lives.

My main aim when working with people at later stages of their lives is to provide the best quality of life they can have with great care, meaningful activities, empathy, understanding & support.

We have a great team here at Moors Manor and we are able to make a real difference to our residents' lives.

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Eleeze Holtz

Care Assistant

I joined the Moors Manor team in January 2021 with 4 years of experience of care. I chose a Barchester home to further my career and I hope soon to be a Senior Carer.

I love welcoming all our new residents and their families to our beautiful new home. I love caring for others and I use my bubbly personality to make sure all our residents are enjoying themselves.

Outside of work, I spend most of my time with my horse, Jeffery.

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Lizzy Grant


I am honoured to be part of a new team and a new home. I’m looking forward to welcoming you and your loved ones to Moors Manor.

I joined the care sector in December 2020.  I can’t imagine doing anything else a; I have a passion for providing the best care possible and keeping smiles on people's faces.

Prior to working as a care assistant, I worked in telemarketing and telesales.

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Paula Sheldrake


I have worked for many years supporting people who have lived with dementia.

Because of my passion and dedication to dementia, I have been selected as the Dementia Champion for Moors Manor, where I mentor junior colleagues.

I love my job and knowing I have made a difference in residents' lives fills me with joy.

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Felicity Hopkins


I joined Moors Manor in March 2021. I am passionate about learning & ensuring that we are delivering the very best care to all of our residents.

I feel strongly about providing tailored care to suit residents' wants, needs & lifestyle choices so everyone can enjoy themselves with us to the fullest.

Outside of work, I love to challenge myself & currently I am training for the Virtual London Marathon.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01425 383 915

All other calls

01202 863610

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards