Reviews for Melbourn Springs Care Home

We score 9.6/10

21 Reviews


05 November 2021

View the report

What our families say on

"Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for."

Alastair T rating: 4.58 out of 5

"We cannot fault the care staff at all! Particularly the care assistant, the caregiver and the team leader. As a family, we feel the care provided by the caregiver and the care assistant is above and beyond our expectations. We are very impressed with the effort the activities team put into organising entertainment for the residents. My grandmother has taken part in many games, watched some fabulous performances from singers and dancers and enjoyed trips out on the bus many times. We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating."

K D rating: 4.67 out of 5

"Friendly, kind, caring, helpful, approachable and respectful. Just some of the qualities of the management and staff at Melbourn Springs. Taking on board any issues or concerns raised and acting efficiently and effectively to deal with them. A lovely group of residents that interact well together and with the staff."

David L rating: 4.67 out of 5

"The staff at Melbourn Springs have made my father-in-law's transition from his home of 68 years to a care home a really positive one. They have been so kind and caring to him and so welcoming and supportive of his family as regular visitors. Melbourn Springs has been his home for a year now and he has quickly settled into his new life (with dementia), with his many new friends and in his excellent new surroundings and facilities. He is very comfortable and contented."

Tim C rating: 4.92 out of 5

"My mother-in-law moved in a few months ago. She is well looked after, the carers are very friendly and care deeply about the residents. Any request I make is acted upon quickly. My feedback is heard if something needs to change. The environment is lovely and the food is very nice."

C B rating: 4.83 out of 5

"My aunt, who has dementia, has been a resident for about five months and after the initial couple of weeks, where she was out of her comfort zone, now seems happy and contented. She thinks that she is now in her own home. She is well cared for and happy."

A T rating: 4.58 out of 5

"Barchester Melbourn Springs Care Home is amazing. My mum is so happy and tells me all the time. The care and kindness is second to none. It feels like a well-looked-after home, not a care home. My mum’s room is lovely. Nicer than her room in her flat. Happy Mum, happy us!"

Brenda K rating: 5.00 out of 5

"My mother has been in Barchester Melbourn Springs Care Home for about one year. We expected it to take time for her to settle in, having previously lived independently for over twenty years, but she felt at home almost straight away. It is not only a very safe and comfortable place but the care provided has been excellent."

John H rating: 4.17 out of 5

"Mum has been in Melbourne for several weeks. As a lady who loves her food, she is bitterly disappointed with the whole experience. Breakfast - if having a cooked breakfast that has been fine. There is no granola-type option or fruit. Lunch - as a person who generally loves fish - Friday fish has been meagre portions, and described by mum as “the worst fish I’ve ever eaten.” Very little or no fresh vegetables, eg on Sunday just a few carrots, no fresh green vegetables. Insufficient meat. Evening meal, soup - generally okay, Fresh home-baked bread listed on the menu is not available. Sandwiches - poor quality bread, no salad or coleslaw to go with it. Mum is used to having salad every day. On the day she chose cheese and biscuits she was given 2 crackers and when asked for more was told there may not be enough! Eventually, she was given 2 more. Fruit salad is often listed but not always available. The dining room looks appealing, and the menu looks attractive, but what’s delivered does not match."

Linda R rating: 3.17 out of 5

"My great-nan lives in memory lane and the care is amazing. A particular care assistant and my great-nan get on very well and they are very friendly and caring. My great-nan always looks much happier and better when they are in work."

Liv D rating: 4.58 out of 5

"I have found the home to be excellent. There have been a few occasions at the weekends where staff numbers are lower and they struggle with residents that might require more than 1 person to aid with mobility. This is not a reflection of the staff, as they are all very kind and helpful."

D L rating: 4.58 out of 5

"The staff are very attentive, have taken very good care of my mother. It is excellent that the activities are catered to those both with and without dementia. The facility itself is great. They treat both residents and visitors with dignity and respect."

David J rating: 4.58 out of 5

"Barchester Melbourn Springs Care Home is a beautiful home, luxuriously decorated and furnished. When Mum moved there in 2020, she didn't need much personal care and all was well. However, when Mum's dementia worsened, she moved to Memory Lane and I saw a decline in the standard of her personal care (unwashed face, long dirty fingernails). The carers are caring, friendly and hardworking but I don't think there are enough to provide high-quality care to residents with dementia. After a hospital stay, the management refused to take Mum back, saying she must transfer to a nursing care home. Several other experienced health professionals disagreed - but still Mum couldn't return. I think there was another reason for this. Mum is now in another residential home where she's put on 9lbs (more time to eat meals), personal cleanliness is better and no infections. Melbourn Springs' activities, entertainment and food are wonderful but if your loved ones need a lot of personal care it may not be the best place for them."

F K rating: 3.92 out of 5

"Mum came out of hospital just before Christmas. When she was settled, I asked if she wanted anything and she said "just a cuddle" from her favourite carer. He we working on another floor that day but came down at lunchtime to give her what she needed. His family and dog attended the Christmas dinner which made my mum's day."

C G rating: 4.50 out of 5

"On first impressions Melbourn Springs looks lovely but do not be fooled. We visited twice before the respite stay, asked questions and were given lots of reassurance that they could care for my Mum. I wrote comprehensive notes to help the staff care for my Mum, I'm not even sure they where shared with the staff. She was never showered, just stripped wash (with no evidence of a flannel in the bathroom), no hair wash, they never put in her false tooth. Teeth where not cleaned. The chair in the room was not suitable, nothing was done. She went from being able to move round her own home to being left in a chair she couldn't get out of, she was extremely upset and distressed when I collected her. I am appalled at the level of care provided and we will never use again. If you are considering using this home, please get all conversations documented and ensure they can meet the needs of your family member."

C S rating: 1.83 out of 5

"My mother was one of the first residents of Melbourn Springs, arriving a few weeks after it opened. The home is modern, comfortable, welcoming and appears sparkling clean. Mum is very well cared for in a safe and secure environment by staff who understand her individual requirements, doing their best to administer these to a high standard. The staff are very friendly and demonstrate an impressive range of interpersonal skills. I have always found communication with staff to be excellent, with nothing too much trouble. The catering, in my opinion, can only be described as outstanding with a good choice of quality food each day. I have, additionally, been so impressed with the wide range of activities organised for residents, should they wish to partake."

R P rating: 4.92 out of 5

"My experience has been positive in every respect. There are really excellent carers who look after my wife even better than myself. They attend to her every need and show more understanding and compassion than I ever expected. This is after her being rejected by another care home who gave me notice that they were unable to manage her needs. I recommend Barchester Melbourn Springs Care Home wholeheartedly."

Ray H rating: 5.00 out of 5

"Moving a loved one into a care home is never easy. We had to make that difficult decision over 2 years ago and have never regretted choosing Melbourn Springs. The level of care to date has been outstanding and my mother-in-law’s life has been enhanced since becoming part of the ‘Melbourn Springs family.’ Every department plays its part in making Melbourn Springs what it is. Such a happy caring safe and special home from home. It is so reassuring to have such a wonderful team looking after my mother-in-law especially so now as health issues have become more complex."

P A rating: 4.58 out of 5

"My father was a respite resident a couple of times at Melbourn Springs. On both occasions, arrangements needed to be made at short notice due to bouts of ill health of my mother. This was handled with great efficiency by the home allowing my father to take up residency quickly and providing flexibility to extend his stay as needed. The staff and facilities are excellent and always accommodating. Knowing my father would be well looked after and in a safe environment was a great relief and helped minimise any additional stress, particularly for my mother, allowing her to focus on her recovery. Even though my father suffered from dementia, on his second visit he recognised the home and was happy to be back- a testament in itself!"

T F rating: 4.75 out of 5

"Mum has now been a resident at Melbourn Springs for almost a year and is extremely happy! The entire staff, including management, carers, housekeeping, catering, groundsmen, reception and, of course, the indefatigable activity leaders are a wonderful mix of kindness, fun and professionalism and I have no worries whatsoever about her care or her day-to-day needs. The food is wonderful, the activities frequent, diverse and entertaining and Mum, who has dementia, loves the sociability, variety and companionship of her life there. Families are welcome to visit and kept up to date constantly and every time I visit, the atmosphere is happy, fun and relaxed. We couldn’t have chosen a better place for Mum and her smiles and laughter tell me all I need to know! Thank you to everyone for your care and kindness to Mum."

Sue D rating: 5.00 out of 5

"My father has been a resident for three months and I can't speak highly enough of Melbourn Springs Care Home. The staff especially are all amazing and continuously go the extra mile. Nothing is too much trouble. The home is beautifully decorated, and wonderfully equipped and there is always something going on. The dining room always looks inviting and the food is of a very high standard. Melbourn Springs Care Home is the 5* luxury care home. Thank you for all that you do."

Leah G rating: 5.00 out of 5

"All the staff were very caring and considerate to my husband, who suffered from dementia. His privacy was always maintained in a beautiful way, and I felt cared for when I visited him every day. Unfortunately, my husband has passed away, but I have no hesitation in recommending your care home to anyone. Thank you."

Judy S rating: 4.58 out of 5

"We are always impressed by the care and attention to detail given to our relative who has complex health and care needs. It is truly great work being done here, and we are so happy our relative decided to stay at Melbourn Springs. It takes so much worry away from us as a family. The activities team are awesome; they work really hard and never fail to surprise and delight the residents."

C G rating: 4.92 out of 5

"Very kind, caring and professional."

B L rating: 5.00 out of 5

"The home have been incredibly helpful. It was quite traumatic for me to move Mum into care and to move her across the country but the staff we're so supportive. Mum is settling in really nicely and seems happy now."

G G rating: 5.00 out of 5

"Superb respite care for my mother. Nothing is too much trouble, and all are delivered with a smile and attention to detail. Beautiful room onto the garden, clean and homely. Nothing to fault!"

Annette M rating: 4.83 out of 5

"My wife had two weeks of respite care at Melbourn Springs, and we were both very happy with the care received. Once she had settled in, she was comfortable and happy, and the staff were all excellent."

Maurice P rating: 4.73 out of 5

"My father, who had dementia, had to go into care suddenly when my mother had an accident and could not look after him whilst she was recovering. I had already identified Melbourn Springs as a good option in case we ever needed it, and so we were able to arrange care quickly with people I had already met. My father was beautifully looked after during his stay, which included Christmas and a period of increased Covid prevention measures. He thoroughly enjoyed the company, food, activities and care, was always clean and cheerful when we visited, and we got to know some of his fellow residents as well. We know that he was properly loved and cared for by excellent staff at a very stressful time in our lives. Sadly my father never came home again as he became acutely unwell, went to hospital and died shortly afterwards. The compassion shown to him and us during and after this time has been second to none, and the clarity of communication was exceptional. We shall forever be grateful."

Joanna B rating: 5 out of 5

"My thanks to all at Melbourn Springs for facilitating my mother’s convalescence during her four weeks of respite care. She has made a remarkable recovery and is now so much stronger in mind and body that she is looking forward to returning home."

Thomas K rating: 4.25 out of 5

"Mum spent a week at Melbourn Springs as a period of respite and also as a getting to know them exercise. She loved it! The staff were welcoming, so friendly and very caring and she had such a lovely time that she’s returning for another week! She especially loved the care and attention shown to her by all the staff and the light, bright airy feel of the home. She quickly made friends with other residents and took part in so many lovely activities that she’s quite bored now just living with us! There isn’t a single thing I would change and I can’t thank everyone enough for making her so happy!"

Sue D rating: 5 out of 5

"We wish to convey to everyone at Melbourn Springs our heartfelt appreciation for all you kindness and care given to mum and her family. Your wonderful team have without a doubt gone above and beyond the call of duty. You are an exceptional team and an asset to Melbourn Springs. We wholeheartedly thank you for providing such dignity to mum. Keep up your fantastic work you are all amazing."

P D rating: 5 out of 5

"My husband has had respite care several times here now and is very happy with everything. It gives me great peace of mind to know that he is so well cared for to give me the rest I need from caring full-time."

D T rating: 5 out of 5

"My mother loved her week’s respite stay here. She liked her room and thought the food was excellent. More importantly, though, she couldn’t speak highly enough of her carers and indeed all the staff. She felt it had very much a family feel and has already booked in for another week. Thank you so much - a home from home."

C P rating: 5 out of 5

"For a respite stay, he walked in unfit and deconditioned from being bored and lonely. He walked out 12 days later much better. When he got home he looked a bit lost, not one for any positive words he said: "They were all so friendly". He is now a resident."

K D rating: 4.73 out of 5

"I would like to thank the team especially the Home Service Advisor who made my mum feel very welcome. The home was beautiful more like a show home !! than a care home. my dad and I felt very welcome every time we visited and I would definately use the facilities again if my father needed a break from caring for my mum."

Sarah C rating: 4.92 out of 5

"Melbourn Springs is exemplary in all respects. The staff are amazing – professional and friendly and the home is well managed with a high staff ratio providing excellent standards and quality interaction with residents. The staff clearly work as a team and the place emits positivity. This was evident right from my initial contact with their outstanding Homes Services Advisor. The home offers a varied and engaging activities programme ranging from a visiting Banjo man to picking homegrown cherry tomatoes from the garden. In addition, the food is superb, and the home is beautifully furnished with modern coordinated decor and floor to ceiling windows. This is a lovely feature and brings the outside in. Most of all Mum was happy and well cared for at Melbourn Springs and they made her feel truly special. I highly recommend Melbourn Springs Care Home."

Barbara D rating: 5 out of 5

"Cannot find fault with anything. Superb care, staff very kind, beautiful clean decor and excellent food. Although my dad was only here for a 1-week respite, I would not hesitate if he required full-time care for him to return to Melbourn Springs."

S W rating: 5 out of 5

"We found the staff at Melbourn Springs very kind and helpful. Nothing was too much trouble. The standard of care was excellent and even though my father was there for a respite stay we would have no hesitation in recommending the home for a long term resident."

M L rating: 5 out of 5

"The resident has lived independently all of her recent years she lived with her mother until she married when in her forties. Her husband died approximately 30 years ago. She had a fall in April of this year which she has largely recovered from and has settled beautifully into life and the care at Melbourn Springs. The Home Service Advisor and the care staff have looked after her beautifully and we are also made to feel very welcome when we visit. The only problem is that the staff are constantly changing."

S J rating: 4.67 out of 5

"All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent."

Wendy A rating: 5 out of 5

"I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly. Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator. A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering."

Rosalind M rating: 4.42 out of 5

"I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all the activities too! Highly recommend!"

M B rating: 5 out of 5

"My mother has been a resident in Melbourn Springs Care Home since December 2020. My husband and I visited her a couple of days ago (in the Covid-19 secure visiting suite), this being the first time we had seen her face to face for four months. We were both so pleased to see the improvement in Mum over that time. She looked clean, well dressed, well cared for and we had a lovely chat with lots of laughter. Prior to her admission Mum had been very anxious and confused but her mental health is clearly much better now. The carer told me that Mum is also much more independent in her personal care. We were warmly welcomed by the staff and provided with drinks and biscuits during our chat. Mum obviously has a good rapport with the carers and I can see how well they are looking after her. After our visit, one of the senior carers updated Mum's paperwork with me and I was very impressed with how thorough and detailed her care plan is. All in all, we were delighted with our visit."

Felicity K rating: 5 out of 5

"I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help."

B J rating: 4.5 out of 5

"After taking my aunt in for a trial period of 4 weeks even during covid restrictions there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding. A first-rate care home, made by the staff."

Andrew T rating: 4.92 out of 5

"Considering the difficult circumstances at present, I think the staff are doing a good job."

P B rating: 4.6 out of 5

"The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break."

R T rating: 4.33 out of 5

"This place is very good."

M C rating: 4 out of 5

"I am satisfied with all things."

Iris F rating: 4.92 out of 5

"My wife has advanced and advancing Alzheimer’s with vascular dementia. She has additional serious health issues that make the choice of residential care complex and critically important. In preparation for the day when a decision had to be taken my daughter and I visited in person and researched online numerous options over an 18-month period. Our searching stopped when we visited Melbourne Springs and met the homes services advisor. Personable, professional, customer-focused and empathetic with an excellent knowledge of the practicalities and implications of care, he not only put us at our ease but convinced us we were in the right place. He has never been too busy to take our calls, answer our questions and throughout lock-down has remained in contact to keep us appraised of status vs the virus. He is a wonderful living advert for the care Melbourne Springs can provide."

Steve A rating: 4.25 out of 5

"I have been exceptionally impressed with Melbourn Springs and the care my Uncle is receiving. He has vascular dementia and has had health complications. However, all of our worries have been quashed by the superb care he is receiving. We did look at other homes but so pleased that we chose Melbourn Springs. He is very happy in the Memory Lane dementia community and thoroughly enjoys the activities, like the magic table and food too! Highly recommended."

R A rating: 5 out of 5

"My husband was cared for with kindness at Melbourn Springs Care Home. Staff were cheerful, thoughtful, and made his short stay there a pleasant experience, despite being away from home."

J K rating: 4.91 out of 5

"Satisfied on all accounts in difficult times."

David K rating: 4.92 out of 5

"My Uncle has experienced respite breaks in other homes in the area but nothing comes close to the outstanding experience he is having at Melburn Springs. The home is smart, bright, and beautifully decorated but still has an amazing warmth and the staff and care are superb! Not to mention the food, which my Uncle says is excellent! I would not hesitate to recommend Melbourn Springs to anyone and he has already booked another break later this year."

C B rating: 5 out of 5

"I am so very happy here at Melbourn Springs. The staff is all so kind and the food is delicious too! I had fish and chips today and it was superb. It is absolutely excellent here at the home."

R F rating: 4.92 out of 5

"I transferred my mum last week from another care home. My mum has only been here a few days but within that time, bearing in mind we are in very strange times currently, my mum from my telephone call today has transformed. She sounded so so happy and with the wonderful interaction of staff has been made to feel relaxed and comfortable. Even her speech was beginning to improve. She is now not frightened to ask for help and is responded to in a kind and prompt manner. The whole experience from start to moving mum has been dealt with in an extremely professional and caring way by Melbourn Springs. I cannot praise Melbourn Springs enough for putting a spring back in my step, knowing my mum is happy and so well-loved and cared for already - thank you! Thank you to all of the care staff - hope we will all meet soon for a party!"

Tricia rating: 4.58 out of 5

"This has been a wonderful experience in meeting such a caring group of staff - every one of them. My sister-in-law is so very happy and is cared for in every way, for which I am grateful for such a lovely lady. If my time comes when I would need a care home, Melbourn Springs Care Home would be my choice."

B J rating: 5 out of 5

"The staff were extremely helpful, very friendly and put me and my sister at complete ease. My sister is very happy and feels totally safe in Melbourn Springs Care Home. She is now receiving very good care. Thank you."

S J rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Melbourn Springs Care Home offer?

    Melbourn Springs Care Home offers Residential care, Dementia care, Respite / Short stay.