Reviews for Melbourn Springs Care Home

"A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough."

Katrina G
carehome.co.uk rating: 5.00 out of 5

"A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough."

Katrina G
carehome.co.uk rating: 5.00 out of 5

"As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times."

Tim C
carehome.co.uk rating: 5.00 out of 5

"As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times."

Tim C
carehome.co.uk rating: 5.00 out of 5

"My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming."

G F
carehome.co.uk rating: 4.75 out of 5

"My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming."

G F
carehome.co.uk rating: 4.75 out of 5

"Staff pleasant and supportive in arranging weeks respite at Barchester Melbourn Springs Care Home for my mother. Unfortunately, she did not enjoy the experience and wanted to return home. She stayed only 5 days in the dementia care unit."

M G
carehome.co.uk rating: 2.67 out of 5

"Staff pleasant and supportive in arranging weeks respite at Barchester Melbourn Springs Care Home for my mother. Unfortunately, she did not enjoy the experience and wanted to return home. She stayed only 5 days in the dementia care unit."

M G
carehome.co.uk rating: 2.67 out of 5

"So pleased with the support and services given to my Mum. It's a weight off my mind knowing she is being cared for and is happy. She enjoys the activities. The food offered is always of a good standard."

Mandy F
carehome.co.uk rating: 4.42 out of 5

"So pleased with the support and services given to my Mum. It's a weight off my mind knowing she is being cared for and is happy. She enjoys the activities. The food offered is always of a good standard."

Mandy F
carehome.co.uk rating: 4.42 out of 5

"My mother (close to her century) moved in ten weeks ago. The staff, especially carers and assistants, all show excellent and significant support and genuine care. The home appears well-run and definitely gives a good feeling on every visit that I have made. The food has come in for regular comments; it does not really match the description on the menu and sounds like it could be presented better. I understand that a new chef is expected...I would probably give five-star but for this issue. As my mother said, "I came here expecting everything to be easier and better but the food does not reach my expectations". The activity organisers seem really enthusiastic and encouraging, although my mother does not feel like doing everything offered! A team leader also took on board some of my comments, made some improvements to my mother's environment after a recent fall. The handyman made my mother at home when she first moved in. I would be happy to recommend Barchester Melbourn Springs Care Home to others."

P J
carehome.co.uk rating: 4.42 out of 5

"My mother (close to her century) moved in ten weeks ago. The staff, especially carers and assistants, all show excellent and significant support and genuine care. The home appears well-run and definitely gives a good feeling on every visit that I have made. The food has come in for regular comments; it does not really match the description on the menu and sounds like it could be presented better. I understand that a new chef is expected...I would probably give five-star but for this issue. As my mother said, "I came here expecting everything to be easier and better but the food does not reach my expectations". The activity organisers seem really enthusiastic and encouraging, although my mother does not feel like doing everything offered! A team leader also took on board some of my comments, made some improvements to my mother's environment after a recent fall. The handyman made my mother at home when she first moved in. I would be happy to recommend Barchester Melbourn Springs Care Home to others."

P J
carehome.co.uk rating: 4.42 out of 5

"Satisfied on all accounts in difficult times."

David K
carehome.co.uk rating: 4.92 out of 5

"My Uncle has experienced respite breaks in other homes in the area but nothing comes close to the outstanding experience he is having at Melburn Springs. The home is smart, bright, and beautifully decorated but still has an amazing warmth and the staff and care are superb! Not to mention the food, which my Uncle says is excellent! I would not hesitate to recommend Melbourn Springs to anyone and he has already booked another break later this year."

C B
carehome.co.uk rating: 5.00 out of 5

"My husband was cared for with kindness at Melbourn Springs Care Home. Staff were cheerful, thoughtful, and made his short stay there a pleasant experience, despite being away from home."

J K
carehome.co.uk rating: 4.91 out of 5

"I have been exceptionally impressed with Melbourn Springs and the care my Uncle is receiving. He has vascular dementia and has had health complications. However, all of our worries have been quashed by the superb care he is receiving. We did look at other homes but so pleased that we chose Melbourn Springs. He is very happy in the Memory Lane dementia community and thoroughly enjoys the activities, like the magic table and food too! Highly recommended."

R A
carehome.co.uk rating: 5.00 out of 5

"My wife has advanced and advancing Alzheimer’s with vascular dementia. She has additional serious health issues that make the choice of residential care complex and critically important. In preparation for the day when a decision had to be taken my daughter and I visited in person and researched online numerous options over an 18-month period. Our searching stopped when we visited Melbourne Springs and met the homes services advisor. Personable, professional, customer-focused and empathetic with an excellent knowledge of the practicalities and implications of care, he not only put us at our ease but convinced us we were in the right place. He has never been too busy to take our calls, answer our questions and throughout lock-down has remained in contact to keep us appraised of status vs the virus. He is a wonderful living advert for the care Melbourne Springs can provide."

Steve A
carehome.co.uk rating: 4.25 out of 5

"I am satisfied with all things."

Iris F
carehome.co.uk rating: 4.92 out of 5

"This place is very good."

M C
carehome.co.uk rating: 4.00 out of 5

"The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break."

R T
carehome.co.uk rating: 4.33 out of 5

"Considering the difficult circumstances at present, I think the staff are doing a good job."

P B
carehome.co.uk rating: 4.60 out of 5

"After taking my aunt in for a trial period of 4 weeks even during covid restrictions, there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding. A first-rate care home, made by the staff."

Andrew T
carehome.co.uk rating: 4.92 out of 5

"I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help."

B J
carehome.co.uk rating: 4.50 out of 5

"I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all the activities too! Highly recommend!"

M B
carehome.co.uk rating: 5.00 out of 5

"I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly. Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator. A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering."

Rosalind M
carehome.co.uk rating: 4.42 out of 5

"All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent."

Wendy A
carehome.co.uk rating: 5.00 out of 5

"We found the welcome as we arrived to take up residence to be a little overwhelming but very pleasant. The rooms are very comfortable and airy."

T S
carehome.co.uk rating: 4.38 out of 5

"The resident has lived independently all of her recent years she lived with her mother until she married when in her forties. Her husband died approximately 30 years ago. She had a fall in April of this year which she has largely recovered from and has settled beautifully into life and the care at Melbourn Springs. The Home Service Advisor and the care staff have looked after her beautifully and we are also made to feel very welcome when we visit. The only problem is that the staff are constantly changing."

S J
carehome.co.uk rating: 4.67 out of 5

"We found the staff at Melbourn Springs very kind and helpful. Nothing was too much trouble. The standard of care was excellent and even though my father was there for a respite stay we would have no hesitation in recommending the home for a long term resident."

M L
carehome.co.uk rating: 5.00 out of 5

"Cannot find fault with anything. Superb care, staff very kind, beautiful clean decor and excellent food. Although my dad was only here for a 1-week respite, I would not hesitate if he required full-time care for him to return to Melbourn Springs."

S W
carehome.co.uk rating: 5.00 out of 5

"Melbourn Springs is exemplary in all respects. The staff are amazing – professional and friendly and the home is well managed with a high staff ratio providing excellent standards and quality interaction with residents. The staff clearly work as a team and the place emits positivity. This was evident right from my initial contact with their outstanding Homes Services Advisor. The home offers a varied and engaging activities programme ranging from a visiting Banjo man to picking homegrown cherry tomatoes from the garden. In addition, the food is superb, and the home is beautifully furnished with modern coordinated decor and floor to ceiling windows. This is a lovely feature and brings the outside in. Most of all Mum was happy and well cared for at Melbourn Springs and they made her feel truly special. I highly recommend Melbourn Springs Care Home."

Barbara D
carehome.co.uk rating: 5.00 out of 5

"I would like to thank the team especially the Home Service Advisor who made my mum feel very welcome. The home was beautiful more like a show home !! than a care home. my dad and I felt very welcome every time we visited and I would definately use the facilities again if my father needed a break from caring for my mum."

Sarah C
carehome.co.uk rating: 4.92 out of 5

"For a respite stay, he walked in unfit and deconditioned from being bored and lonely. He walked out 12 days later much better. When he got home he looked a bit lost, not one for any positive words he said: "They were all so friendly". He is now a resident."

K D
carehome.co.uk rating: 4.73 out of 5

"My husband has had respite care several times here now and is very happy with everything. It gives me great peace of mind to know that he is so well cared for to give me the rest I need from caring full-time."

D T
carehome.co.uk rating: 5.00 out of 5

"My mother loved her week’s respite stay here. She liked her room and thought the food was excellent. More importantly, though, she couldn’t speak highly enough of her carers and indeed all the staff. She felt it had very much a family feel and has already booked in for another week. Thank you so much - a home from home."

C P
carehome.co.uk rating: 5.00 out of 5

"We wish to convey to everyone at Melbourn Springs our heartfelt appreciation for all you kindness and care given to mum and her family. Your wonderful team have without a doubt gone above and beyond the call of duty. You are an exceptional team and an asset to Melbourn Springs. We wholeheartedly thank you for providing such dignity to mum. Keep up your fantastic work you are all amazing."

P D
carehome.co.uk rating: 5.00 out of 5

"My thanks to all at Melbourn Springs for facilitating my mother’s convalescence during her four weeks of respite care. She has made a remarkable recovery and is now so much stronger in mind and body that she is looking forward to returning home."

Thomas K
carehome.co.uk rating: 4.25 out of 5

"Barchester Melbourn Springs Care Home is amazing. My mum is so happy and tells me all the time. The care and kindness is second to none. It feels like a well-looked-after home, not a care home. My mum’s room is lovely. Nicer than her room in her flat. Happy Mum, happy us!"

Brenda K
carehome.co.uk rating: 5.00 out of 5

"Barchester Melbourn Springs Care Home is a beautiful home, luxuriously decorated and furnished. When Mum moved there in 2020, she didn't need much personal care and all was well. However, when Mum's dementia worsened, she moved to Memory Lane and I saw a decline in the standard of her personal care (unwashed face, long dirty fingernails). The carers are caring, friendly and hardworking but I don't think there are enough to provide high-quality care to residents with dementia. After a hospital stay, the management refused to take Mum back, saying she must transfer to a nursing care home. Several other experienced health professionals disagreed - but still Mum couldn't return. I think there was another reason for this. Mum is now in another residential home where she's put on 9lbs (more time to eat meals), personal cleanliness is better and no infections. Melbourn Springs' activities, entertainment and food are wonderful but if your loved ones need a lot of personal care it may not be the best place for them."

F K
carehome.co.uk rating: 3.92 out of 5

"Mum came out of hospital just before Christmas. When she was settled, I asked if she wanted anything and she said "just a cuddle" from her favourite carer. He we working on another floor that day but came down at lunchtime to give her what she needed. His family and dog attended the Christmas dinner which made my mum's day."

C G
carehome.co.uk rating: 4.50 out of 5

"We cannot fault the care staff at all! Particularly the care assistant, the caregiver and the team leader. As a family, we feel the care provided by the caregiver and the care assistant is above and beyond our expectations. We are very impressed with the effort the activities team put into organising entertainment for the residents. My grandmother has taken part in many games, watched some fabulous performances from singers and dancers and enjoyed trips out on the bus many times. We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating."

K D
carehome.co.uk rating: 4.67 out of 5

"The staff are very attentive, have taken very good care of my mother. It is excellent that the activities are catered to those both with and without dementia. The facility itself is great. They treat both residents and visitors with dignity and respect."

David J
carehome.co.uk rating: 4.58 out of 5

"My great-nan lives in memory lane and the care is amazing. A particular care assistant and my great-nan get on very well and they are very friendly and caring. My great-nan always looks much happier and better when they are in work."

Liv D
carehome.co.uk rating: 4.58 out of 5

"My mother has been in Barchester Melbourn Springs Care Home for about one year. We expected it to take time for her to settle in, having previously lived independently for over twenty years, but she felt at home almost straight away. It is not only a very safe and comfortable place but the care provided has been excellent."

John H
carehome.co.uk rating: 4.17 out of 5

"The staff at Melbourn Springs have made my father-in-law's transition from his home of 68 years to a care home a really positive one. They have been so kind and caring to him and so welcoming and supportive of his family as regular visitors. Melbourn Springs has been his home for a year now and he has quickly settled into his new life (with dementia), with his many new friends and in his excellent new surroundings and facilities. He is very comfortable and contented."

Tim C
carehome.co.uk rating: 4.92 out of 5

"Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for."

Alastair T
carehome.co.uk rating: 4.58 out of 5

"Friendly, kind, caring, helpful, approachable and respectful. Just some of the qualities of the management and staff at Melbourn Springs. Taking on board any issues or concerns raised and acting efficiently and effectively to deal with them. A lovely group of residents that interact well together and with the staff."

David L
carehome.co.uk rating: 4.67 out of 5

"On first impressions, Melbourn Springs looks lovely but do not be fooled. We visited twice before the respite stay, asked questions and were given lots of reassurance that they could care for my Mum. I wrote comprehensive notes to help the staff care for my Mum, I'm not even sure they were shared with the staff. She was never showered, just stripped wash (with no evidence of a flannel in the bathroom), no hair wash, they never put in her false tooth. Teeth were not cleaned. The chair in the room was not suitable, nothing was done. She went from being able to move around her own home to being left in a chair she couldn't get out of, she was extremely upset and distressed when I collected her. I am appalled at the level of care provided and we will never use again. If you are considering using this home, please get all conversations documented and ensure they can meet the needs of your family member."

C S
carehome.co.uk rating: 1.83 out of 5

"My mother-in-law moved in a few months ago. She is well looked after, the carers are very friendly and care deeply about the residents. Any request I make is acted upon quickly. My feedback is heard if something needs to change. The environment is lovely and the food is very nice."

C B
carehome.co.uk rating: 4.83 out of 5

"Mum has been in Melbourne for several weeks. As a lady who loves her food, she is bitterly disappointed with the whole experience. Breakfast - if having a cooked breakfast that has been fine. There is no granola-type option or fruit. Lunch - as a person who generally loves fish - Friday fish has been meagre portions, and described by mum as “the worst fish I’ve ever eaten.” Very little or no fresh vegetables, eg on Sunday just a few carrots, no fresh green vegetables. Insufficient meat. Evening meal, soup - generally okay, Fresh home-baked bread listed on the menu is not available. Sandwiches - poor quality bread, no salad or coleslaw to go with it. Mum is used to having salad every day. On the day she chose cheese and biscuits she was given 2 crackers and when asked for more was told there may not be enough! Eventually, she was given 2 more. Fruit salad is often listed but not always available. The dining room looks appealing, and the menu looks attractive, but what’s delivered does not match."

Linda R
carehome.co.uk rating: 3.17 out of 5