What our families say: Melbourn Springs Care Home
20 April 2021View the report
"All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent."
Wendy Acarehome.co.uk rating: 5 out of 5
"I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly. Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator. A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering."
Rosalind Mcarehome.co.uk rating: 4.42 out of 5
"I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all the activities too! Highly recommend!"
M Bcarehome.co.uk rating: 5 out of 5
"My mother has been a resident in Melbourn Springs Care Home since December 2020. My husband and I visited her a couple of days ago (in the Covid-19 secure visiting suite), this being the first time we had seen her face to face for four months. We were both so pleased to see the improvement in Mum over that time. She looked clean, well dressed, well cared for and we had a lovely chat with lots of laughter. Prior to her admission Mum had been very anxious and confused but her mental health is clearly much better now. The carer told me that Mum is also much more independent in her personal care. We were warmly welcomed by the staff and provided with drinks and biscuits during our chat. Mum obviously has a good rapport with the carers and I can see how well they are looking after her. After our visit, one of the senior carers updated Mum's paperwork with me and I was very impressed with how thorough and detailed her care plan is. All in all, we were delighted with our visit."
Felicity Kcarehome.co.uk rating: 5 out of 5
"I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help."
B Jcarehome.co.uk rating: 4.5 out of 5
"After taking my aunt in for a trial period of 4 weeks even during covid restrictions there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding. A first-rate care home, made by the staff."
Andrew Tcarehome.co.uk rating: 4.92 out of 5
"Considering the difficult circumstances at present, I think the staff are doing a good job."
P Bcarehome.co.uk rating: 4.6 out of 5
"The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break."
R Tcarehome.co.uk rating: 4.33 out of 5
"This place is very good."
M Ccarehome.co.uk rating: 4 out of 5
"I am satisfied with all things."
Iris Fcarehome.co.uk rating: 4.92 out of 5
"My wife has advanced and advancing Alzheimer’s with vascular dementia. She has additional serious health issues that make the choice of residential care complex and critically important. In preparation for the day when a decision had to be taken my daughter and I visited in person and researched online numerous options over an 18-month period. Our searching stopped when we visited Melbourne Springs and met the homes services advisor. Personable, professional, customer-focused and empathetic with an excellent knowledge of the practicalities and implications of care, he not only put us at our ease but convinced us we were in the right place. He has never been too busy to take our calls, answer our questions and throughout lock-down has remained in contact to keep us appraised of status vs the virus. He is a wonderful living advert for the care Melbourne Springs can provide."
Steve Acarehome.co.uk rating: 4.25 out of 5
"I have been exceptionally impressed with Melbourn Springs and the care my Uncle is receiving. He has vascular dementia and has had health complications. However, all of our worries have been quashed by the superb care he is receiving. We did look at other homes but so pleased that we chose Melbourn Springs. He is very happy in the Memory Lane dementia community and thoroughly enjoys the activities, like the magic table and food too! Highly recommended."
R Acarehome.co.uk rating: 5 out of 5
"Satisfied on all accounts in difficult times."
David Kcarehome.co.uk rating: 4.92 out of 5
"My husband was cared for with kindness at Melbourn Springs Care Home. Staff were cheerful, thoughtful, and made his short stay there a pleasant experience, despite being away from home."
J Kcarehome.co.uk rating: 4.91 out of 5
"My Uncle has experienced respite breaks in other homes in the area but nothing comes close to the outstanding experience he is having at Melburn Springs. The home is smart, bright, and beautifully decorated but still has an amazing warmth and the staff and care are superb! Not to mention the food, which my Uncle says is excellent! I would not hesitate to recommend Melbourn Springs to anyone and he has already booked another break later this year."
C Bcarehome.co.uk rating: 5 out of 5
"I am so very happy here at Melbourn Springs. The staff is all so kind and the food is delicious too! I had fish and chips today and it was superb. It is absolutely excellent here at the home."
R Fcarehome.co.uk rating: 4.92 out of 5
"The staff were extremely helpful, very friendly and put me and my sister at complete ease. My sister is very happy and feels totally safe in Melbourn Springs Care Home. She is now receiving very good care. Thank you."
S Jcarehome.co.uk rating: 5 out of 5
"This has been a wonderful experience in meeting such a caring group of staff - every one of them. My sister-in-law is so very happy and is cared for in every way, for which I am grateful for such a lovely lady. If my time comes when I would need a care home, Melbourn Springs Care Home would be my choice."
B Jcarehome.co.uk rating: 5 out of 5
"I transferred my mum last week from another care home. My mum has only been here a few days but within that time, bearing in mind we are in very strange times currently, my mum from my telephone call today has transformed. She sounded so so happy and with the wonderful interaction of staff has been made to feel relaxed and comfortable. Even her speech was beginning to improve. She is now not frightened to ask for help and is responded to in a kind and prompt manner. The whole experience from start to moving mum has been dealt with in an extremely professional and caring way by Melbourn Springs. I cannot praise Melbourn Springs enough for putting a spring back in my step, knowing my mum is happy and so well-loved and cared for already - thank you! Thank you to all of the care staff - hope we will all meet soon for a party!"
Triciacarehome.co.uk rating: 4.58 out of 5
Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.
Food & Nutrition
Activities & Events
Care & Facilities
What happens now?
Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.
New care enquiry phone lines are open 8am - 8pm
All other calls