Reviews for Melbourn Springs Care Home

Melbourn Springs had left me with good impression on my 1st visit up to present. The staff has always been helpful, nice and welcoming which helps residents to adjust in the environment. The place has also been very clean and tidy. Every time we need help and assistance, staff has always been kind to us. A place to really look forward to.

Choosing Melbourn Springs Care Home for our loved one has been the best decision we've made. From the moment we arrived, the warm, friendly atmosphere and beautifully maintained facility put us at ease. The staff's genuine care and compassion are evident in every interaction, their care to meet individual needs and preferences, which has fostered a sense of belonging and security. The delicious, nutritious meals and excellent communication with staff provide us with peace of mind, knowing our loved one is in good hands. Melbourn Springs has exceeded our expectations in every way, making it a wonderful place for our family.

I recently visited a close friend at Melbourn Springs care home. It was my first visit there. I walked in the door & received a very warm welcome. I noticed how clean & fresh the home was. There was an Activity going on in the reception area which everyone seemed to be enjoying, it gave me a nice warm feeling. My friend was at the Activity so I sat with her & was included & made to feel very welcome. I left the home feeling happy that my friend was now living in a lovely caring home. We'll done Melbourn Springs

My mother has been a resident of Melbourn springs for about 6 months. I am very pleased and impressed with the care she gets. All the staff (carers, activities team, admin etc.) are friendly and kind and welcoming to relatives. There is a wide variety of activities for residents with kindly encouragement to attend. The facilities are modern, clean, well maintained and well designed. Management at the home try to make it a home for residents and involve relatives in various activities (eg Melbourn Spring's 5th birthday party)
I would highly recommend

I have visited Melbourn Springs a few times during their open days and for their Easter event.
The staff were all very friendly and showed so much care and love to their residents. All with a massive smile on their faces.
They are very accommodating and take the time to speak to each visitor whether they’re adults or children. My children loved visiting for the fireworks display and have asked to go back.

"A very reassuring experience to see my former teacher in spotless accommodation and cared for by friendly, respectful, considerate, cheerful, understanding staff, who were also prompt, welcoming and helpful to visitors. The atmosphere was calm - unlike some care homes, staff didn't seem rushed off their feet. Lunch was excellent! And served better than in most top-class hotels. Personally I liked the staff's smart uniforms, the formality inspired confidence. I look forward to visiting again."

Ruth S
carehome.co.uk rating: 4.00 out of 5

"My mother has been a resident of Melbourn springs for about 6 months. I am very pleased and impressed with the care she gets. All the staff (carers, activities team, admin etc.) are friendly and kind. There is a wide variety of activities for residents with kindly encouragement to attend. The facilities are modern, clean, well maintained and well designed. The food is varied and from what I can tell from the occasions where I have shared. well prepared and tasty. Management at the home try to make it a home for residents and involve relatives in various activities. Recent examples are Mother's Day celebration and Melbourn Spring's 5th birthday party I would highly recommend"

Patrick S
carehome.co.uk rating: 5.00 out of 5

"Had a fabulous afternoon celebrating Melbourn Springs 5th Birthday. Lovely garden party with BBQ and sing a long with Charlie Chaplin. Congratulations to all involved in organising the party and thank you for your hard work, to all the staff, too many to mention, however, I would like to single out the general manager and her family, along with the activities lead and another staff member for their extra efforts in ensuring everyone was comfortable and enjoying themselves. Well done"

Mandy F
carehome.co.uk rating: 4.92 out of 5

"My relative was resistant to coming to a care home but has been so welcomed and nurtured by Melbourn Springs staff that she is happy now. Every member of staff is helpful, friendly and caring. There are activities every day to include all residents if they so choose. The building is well designed to facilitate easy living for residents with suitable socialising spaces for visits. The friends and families are included for many entertainments. Very good food."

Caroline S
carehome.co.uk rating: 5.00 out of 5

"I have been impressed by the very good service you give to the residents. Accurate and friendly but leaving people their self-autonomy and responsibility."

L D
carehome.co.uk rating: 5.00 out of 5

"Very impressed with the caring staff and level of care offered. Mum stayed a week for respite care. The home is very clean and smart. The dining room bright and airy with proper linen table cloths, comfortable chairs and delicious meals from a varied menu. Tea and coffee and cakes available all day. Efficiently run and very smooth check in and departure. Brilliant entertainment offered as well. Would highly recommend."

Elaine W
carehome.co.uk rating: 4.83 out of 5

"My mother was one of the first residents of Melbourn Springs, arriving a few weeks after it opened. The home is modern, comfortable, welcoming and appears sparkling clean. Mum is very well cared for in a safe and secure environment by staff who understand her individual requirements, doing their best to administer these to a high standard. The staff are very friendly and demonstrate an impressive range of interpersonal skills. I have always found communication with staff to be excellent, with nothing too much trouble. The catering, in my opinion, can only be described as outstanding with a good choice of quality food each day. I have, additionally, been so impressed with the wide range of activities organised for residents, should they wish to partake."

R P
carehome.co.uk rating: 4.92 out of 5

"Moving a loved one into a care home is never easy. We had to make that difficult decision over 2 years ago and have never regretted choosing Melbourn Springs. The level of care to date has been outstanding and my mother-in-law’s life has been enhanced since becoming part of the ‘Melbourn Springs family.’ Every department plays its part in making Melbourn Springs what it is. Such a happy caring safe and special home from home. It is so reassuring to have such a wonderful team looking after my mother-in-law especially so now as health issues have become more complex."

P A
carehome.co.uk rating: 4.58 out of 5

"My experience has been positive in every respect. There are really excellent carers who look after my wife even better than myself. They attend to her every need and show more understanding and compassion than I ever expected. This is after her being rejected by another care home who gave me notice that they were unable to manage her needs. I recommend Barchester Melbourn Springs Care Home wholeheartedly."

Ray H
carehome.co.uk rating: 5.00 out of 5

"Barchester Melbourn Springs Care Home is a beautiful home, luxuriously decorated and furnished. When Mum moved there in 2020, she didn't need much personal care and all was well. However, when Mum's dementia worsened, she moved to Memory Lane and I saw a decline in the standard of her personal care (unwashed face, long dirty fingernails). The carers are caring, friendly and hardworking but I don't think there are enough to provide high-quality care to residents with dementia. After a hospital stay, the management refused to take Mum back, saying she must transfer to a nursing care home. Several other experienced health professionals disagreed - but still Mum couldn't return. I think there was another reason for this. Mum is now in another residential home where she's put on 9lbs (more time to eat meals), personal cleanliness is better and no infections. Melbourn Springs' activities, entertainment and food are wonderful but if your loved ones need a lot of personal care it may not be the best place for them."

F K
carehome.co.uk rating: 3.92 out of 5

"Mum came out of hospital just before Christmas. When she was settled, I asked if she wanted anything and she said "just a cuddle" from her favourite carer. He we working on another floor that day but came down at lunchtime to give her what she needed. His family and dog attended the Christmas dinner which made my mum's day."

C G
carehome.co.uk rating: 4.50 out of 5

"We cannot fault the care staff at all! Particularly the care assistant, the caregiver and the team leader. As a family, we feel the care provided by the caregiver and the care assistant is above and beyond our expectations. We are very impressed with the effort the activities team put into organising entertainment for the residents. My grandmother has taken part in many games, watched some fabulous performances from singers and dancers and enjoyed trips out on the bus many times. We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating."

K D
carehome.co.uk rating: 4.67 out of 5

"The staff are very attentive, have taken very good care of my mother. It is excellent that the activities are catered to those both with and without dementia. The facility itself is great. They treat both residents and visitors with dignity and respect."

David J
carehome.co.uk rating: 4.58 out of 5

"My great-nan lives in memory lane and the care is amazing. A particular care assistant and my great-nan get on very well and they are very friendly and caring. My great-nan always looks much happier and better when they are in work."

Liv D
carehome.co.uk rating: 4.58 out of 5

"My mother has been in Barchester Melbourn Springs Care Home for about one year. We expected it to take time for her to settle in, having previously lived independently for over twenty years, but she felt at home almost straight away. It is not only a very safe and comfortable place but the care provided has been excellent."

John H
carehome.co.uk rating: 4.17 out of 5

"Barchester Melbourn Springs Care Home is amazing. My mum is so happy and tells me all the time. The care and kindness is second to none. It feels like a well-looked-after home, not a care home. My mum’s room is lovely. Nicer than her room in her flat. Happy Mum, happy us!"

Brenda K
carehome.co.uk rating: 5.00 out of 5

"Mum has been in Melbourne for several weeks. As a lady who loves her food, she is bitterly disappointed with the whole experience. Breakfast - if having a cooked breakfast that has been fine. There is no granola-type option or fruit. Lunch - as a person who generally loves fish - Friday fish has been meagre portions, and described by mum as “the worst fish I’ve ever eaten.” Very little or no fresh vegetables, eg on Sunday just a few carrots, no fresh green vegetables. Insufficient meat. Evening meal, soup - generally okay, Fresh home-baked bread listed on the menu is not available. Sandwiches - poor quality bread, no salad or coleslaw to go with it. Mum is used to having salad every day. On the day she chose cheese and biscuits she was given 2 crackers and when asked for more was told there may not be enough! Eventually, she was given 2 more. Fruit salad is often listed but not always available. The dining room looks appealing, and the menu looks attractive, but what’s delivered does not match."

Linda R
carehome.co.uk rating: 3.17 out of 5

"My mother-in-law moved in a few months ago. She is well looked after, the carers are very friendly and care deeply about the residents. Any request I make is acted upon quickly. My feedback is heard if something needs to change. The environment is lovely and the food is very nice."

C B
carehome.co.uk rating: 4.83 out of 5

"Friendly, kind, caring, helpful, approachable and respectful. Just some of the qualities of the management and staff at Melbourn Springs. Taking on board any issues or concerns raised and acting efficiently and effectively to deal with them. A lovely group of residents that interact well together and with the staff."

David L
carehome.co.uk rating: 4.67 out of 5

"Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for."

Alastair T
carehome.co.uk rating: 4.58 out of 5

"My mother (close to her century) moved in ten weeks ago. The staff, especially carers and assistants, all show excellent and significant support and genuine care. The home appears well-run and definitely gives a good feeling on every visit that I have made. The food has come in for regular comments; it does not really match the description on the menu and sounds like it could be presented better. I understand that a new chef is expected...I would probably give five-star but for this issue. As my mother said, "I came here expecting everything to be easier and better but the food does not reach my expectations". The activity organisers seem really enthusiastic and encouraging, although my mother does not feel like doing everything offered! A team leader also took on board some of my comments, made some improvements to my mother's environment after a recent fall. The handyman made my mother at home when she first moved in. I would be happy to recommend Barchester Melbourn Springs Care Home to others."

P J
carehome.co.uk rating: 4.42 out of 5

"My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming."

G F
carehome.co.uk rating: 4.75 out of 5

"As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times."

Tim C
carehome.co.uk rating: 5.00 out of 5

"A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough."

Katrina G
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident for three months. The staff are incredibly compassionate and attentive, always going above and beyond to ensure the well-being and comfort of their residents. The facilities are clean and well maintained creating a welcoming and safe environment. My mum enjoys the variety of activities offered. We were also delighted that during the summer we were able to use one of the lounges to visit with extended family and are always offered a coffee/tea. Overall I would highly recommend Melbourn Springs to anyone seeking a caring and supportive environment for their loved ones. The dedication of the staff and the quality of care provided have made a significant difference in Mum's life."

Andy K
carehome.co.uk rating: 4.50 out of 5

"Excellent care and service provided to my mum. She was staying at Barchester Melbourn Springs Care Home for 3 months respite care, following regular hospital visits after falls at home. She has settled in so well, we have decided to change her stay to permanent resident, which mum is very happy with. The staff not only give mum confidence with her mobility and medication care, she doesn't have to worry about her meals and housekeeping. This is great for her family too, as all the staff are so friendly and helpful that we have every confidence that they will ensure mum continues to be happy and well cared for. Thank you to all the staff at Barchester Melbourn Springs Care Home"

Mandy F
carehome.co.uk rating: 5.00 out of 5

"My Mother in Law lived at Barchester Melbourn Springs Care Home for 5 months before she passed away in November 2024. She also went there for respite stays a few times over the years leading up to moving there permanently. We cannot fault this care home. It is spotlessly clean, beautifully decorated and the food is really good. The staff are all so caring and kind - especially one member of staff in particular who was exceptionally kind and caring (both to my husband and I, and to my mother in law). Melbourn Springs is a wonderful place. Thank you very much for everything you did."

H W
carehome.co.uk rating: 5.00 out of 5

"My husband has been in Barchester Melbourn Springs Care Home for just over a year. The carers all treat him with respect, compassion and are always very supportive. He was born in Liverpool so has that wonderful sense of humour which is reciprocated by all the staff making him smile. He especially enjoys those activities which involve music and animals. The home is kept so clean and fresh which I know is hard work and the food is delicious. If you don't like what you see they will always provide something else. It is so comfortable, like a home from home. It took me a long time to find the right place for him. It is comforting for me to know that he is in safe hands and happy."

Susan W
carehome.co.uk rating: 4.92 out of 5

"My 97-year-old mother has been a resident for well over years, during which time she has received 'excellent' care. Even during the Covid emergency, the home provided 'exceptional' resident support. The place has always felt like a 'family' home due to its very high standards of care, entertainment and general maintenance (not forgetting the fabulous food)! The current local management is the best yet, they listen and act upon any issues very promptly and communication has improved greatly."

John S
carehome.co.uk rating: 4.50 out of 5

"Most importantly, the staff are extremely helpful and kind. I will have no hesitation in recommending this care home."

Hazel F
carehome.co.uk rating: 4.83 out of 5

"This place is very good."

M C
carehome.co.uk rating: 4.00 out of 5

"The resident has lived independently all of her recent years she lived with her mother until she married when in her forties. Her husband died approximately 30 years ago. She had a fall in April of this year which she has largely recovered from and has settled beautifully into life and the care at Melbourn Springs. The Home Service Advisor and the care staff have looked after her beautifully and we are also made to feel very welcome when we visit. The only problem is that the staff are constantly changing."

S J
carehome.co.uk rating: 4.67 out of 5

"We found the welcome as we arrived to take up residence to be a little overwhelming but very pleasant. The rooms are very comfortable and airy."

T S
carehome.co.uk rating: 4.38 out of 5

"All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent."

Wendy A
carehome.co.uk rating: 5.00 out of 5

"I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly. Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator. A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering."

Rosalind M
carehome.co.uk rating: 4.42 out of 5

"I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all the activities too! Highly recommend!"

M B
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help."

B J
carehome.co.uk rating: 4.50 out of 5

"After taking my aunt in for a trial period of 4 weeks even during covid restrictions, there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding. A first-rate care home, made by the staff."

Andrew T
carehome.co.uk rating: 4.92 out of 5

"Considering the difficult circumstances at present, I think the staff are doing a good job."

P B
carehome.co.uk rating: 4.60 out of 5

"The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break."

R T
carehome.co.uk rating: 4.33 out of 5

"We found the staff at Melbourn Springs very kind and helpful. Nothing was too much trouble. The standard of care was excellent and even though my father was there for a respite stay we would have no hesitation in recommending the home for a long term resident."

M L
carehome.co.uk rating: 5.00 out of 5

"I am satisfied with all things."

Iris F
carehome.co.uk rating: 4.92 out of 5