Reviews for Marriott House and Lodge Care Home

I attend this care home to sing and entertain at Marriott House, Chichester on a monthly basis. The care home is one of the best in the surrounding West Sussex area. The staff are very attentive to their residents and the home is spotlessly clean! Genuine heartfelt love, care and support can be seen given by the staff to their residents. The staff are also well looked after and listened to by the management. You can tell they all absolutely love their job! It’s a pleasure to attend and perform for them! Kind regards, Ryan

“A Place That Feels Home”
From the moment first walked in, i was met with warmth and professionalism that immediately put me at ease. The staff is compassionate, attentive, and truly dedicated to the well-being of every resident.

The nursing team goes above and beyond.
The facility itself is clean, well-maintained, and has a welcoming atmosphere. The activities they offer help residents stay engaged and entertained, creating a sense of community and belonging.

Most importantly, we see how much the staff truly cares about the residents, treating them with dignity and respect. It’s reassuring to know that is a safe, nurturing environment where they are treated like family.

I highly recommend Marriott House and Lodge to anyone looking for quality care for their loved ones. We couldn’t be more pleased with the care and attention provided here!”

I had a intro meeting this week with Clara on behalf of my elderly Mother and I was so pleased with how she looked after me , I just wanted to leave her a top review based on empathy, effeciency, proffesionalism, attention to detail - Carla put my mind at rest abnd was brilliant for asking all of my questions.

Marriott house for me I found the building a little dated and the bedrooms very small withouth en suite bathrooms whci I found elsewhere, so this was not my first choice based on the above - but Clara I highly recommend to talk to as first point of call and you will be in excellent hands and will be able to answer everything you need to know.

We found this care home at the last minute as we were desperate to get mum out of hospital after many failed discharges. They took her in that very same day. Nothing was too much trouble. Mum's been in here one week now. She's getting used to all the lovely staff that look after her daily. She even had her hair done in the salon. I've been to visit twice, and they've fed me on both occasions. Mum's room is lovely, has a large balcony with views over the gardens. Sam Holland (for Pat Mross)

I have visited Barchester - Marriott House and Lodge in the last week on behalf of my parents who will staying for respite. What an amazing place.

The GM Nikki is very friendly and welcoming along with all the team. The food was amazing - we got to have lunch and was first class. Menu provided daily with great choices.
From the moment I walked in a felt like I was in a hotel. A great friendly atmosphere where the staff appear to really care about the residents.

I am reassured knowing mum and dad will have great care.

"The team were very accommodating. My wife was there for a rest bite. Clean tidy room, great facilities. If my wife requires more time away, we will definitely be using this care home again. Thank you."

Eddie H
carehome.co.uk rating: 4.33 out of 5

"Since mum came here in August 2024, I have been impressed and moved by the loving, caring, kind natures of the staff. I never lose sleep because Mum is here in Marriott House. The atmosphere is friendly and I enjoy coming to see Mum. Staff are always welcoming and smiling. My mum is appreciated as the fun character she is."

L P
carehome.co.uk rating: 4.91 out of 5

"My sister is currently living in Marriott - she initially stayed for a period of respite and is now permanent. The care is of a very high standard and they try very hard to encourage her. The manager has been very supportive and keeps myself and the family informed."

Mark L
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident at Marriott House for almost 3-years now, and we are very pleased with the level of care she gets. The staff are all magnificent - always willing to help, and nothing is too much trouble. All very friendly with lots of smiles! The communal lounges and dining room are nicely decorated. The location is perfect, being a 5/10 minute walk into Chichester town centre. We would definitely recommend Marriott House as a safe, reliable and friendly care home for your loved ones."

Steve A
carehome.co.uk rating: 4.67 out of 5

"Extremely friendly staff, nothing is ever too much trouble. Always happy to put us through to my mother as my siblings and I live across the globe so rely on phone calls and Skype calls. My mother settled very well once isolation was over. Staff are very friendly and we had peace of mind that my mother was being very well looked after."

Frances H
carehome.co.uk rating: 4.56 out of 5

"Usually a very busy, happy home where respect and compassion is a priority along with dignity. There is without exception a warm welcome awaiting anyone and everyone who arrives at the door of Marriott House and Lodge. Well done Barchester."

J C
carehome.co.uk rating: 4.50 out of 5

"We are so fortunate that our brother has been living at Marriott House and has been so well looked after for the last five years. The staff know all the residents individually, which creates a very relaxed and warm atmosphere. Thank you."

Gabrielle M
carehome.co.uk rating: 5.00 out of 5

"I was discharged from the hospital where I had been for almost a month after being knocked off my bike by a car which hit me from behind. The Marriott was recommended by a neighbour whose husband had much appreciated his time there. For me, it was an excellent halfway house between hospital and home with the 24-hour availability of trained medical staff, very much what I needed to help rebuild my confidence. Not everything was perfect, but I feel it would be pretty and small-minded to mention minor details. The Marriott's overriding asset is its staff, whose dedication, patience and commitment are deserving of the highest praise."

Martin F
carehome.co.uk rating: 4.75 out of 5

"We have only had six weeks' experience, but so far, have found management, staff, care and facilities very good. The range of activities is good, food, both quality and choice, very good. One or two small maintenance issues have been dealt with promptly. Overall, very satisfied with the service. Management and admin staff have been exceptional."

V S
carehome.co.uk rating: 4.67 out of 5

"My mother was discharged from the hospital and is currently receiving convalescent care. Her room is a nice size and always kept clean and tidy. Laundry services are prompt and very thorough. The staff are caring and professional and take a real interest in my mother's well-being, both physical and mental. They are quick to pick up on any signs that she is not feeling 100% and action on this is prompt. There is also a good range of activities to keep her engaged with others, which is very important. The management staff have been a great source of information and help, as this is the first encounter we have had with care homes; we are very grateful for the time and effort they have put in on our behalf. The public areas are always clean and well kept, including the gardens, which are nice to sit out in. The meals may be taken either in the resident's rooms or in the restaurant, which is a light and airy area and always looks smart when prepared for meals."

Michael S
carehome.co.uk rating: 5.00 out of 5

"All the staff were lovely and very helpful. Mum's room was very pleasant, light, bright and airy. My only criticism is the food was variable and often cold but I understand the complications regarding serving meals. Would highly recommend this home."

J D
carehome.co.uk rating: 4.75 out of 5

"My father has received excellent care during his respite stay at Marriorr House. The staff are friendly and attentive and are at the heart of the warm and relaxing atmosphere. The food is delicious. There are excellent coffee and tea-making facilities for visitors and I have always been made to feel welcome. The jubilee celebrations were fantastic and other activities are organised to inform and entertain residents. I highly recommend Barchester Marriott House"

S S
carehome.co.uk rating: 5.00 out of 5

"The Marriott came to my dad's rescue. I called the manager to ask if she had a room for my dad. He was in a home where he was unhappy she listened to me and I feel immediately that she understood. She assessed my dad the very next day. He has been here a month now. He is so well cared for. All the staff are professional and caring. Everyone you speak to has time for you. A special thank you the manager and her team. I feel secure in the knowledge my dad is getting the very best care."

C W
carehome.co.uk rating: 5.00 out of 5

"My mother moved to the Barchester Marriott House & Lodge in July, initially for a month's respite care. Her room is a good size and always kept clean and tidy. The food is very good with high quality and wide-ranging menu - the kitchen is also happy to provide alternative meals if required. All the caring staff are excellent - very professional and caring and take an active interest in my mother's well-being and personal needs. The management team is also very open and friendly and happy to share information and advice with us as a family."

J C
carehome.co.uk rating: 4.17 out of 5

"My father arrived on 28th September 22, It was a hard decision to make by when I had a talk with the management my mind has been out to rest. I was shown around and introduced to the nurses etc. My father hasn't stopped praising about how professional all the staff are and very friendly they are, that much he has decided to stay an extra week."

T W
carehome.co.uk rating: 5.00 out of 5

"My 100-year-old strongly independent mother spent six weeks here after injuring her leg in an accident and being made immobile. She entered the home somewhat hesitantly, as were we as a family, not having experience with a care home before. Mum was immediately made very welcome by the friendly staff and soon settled in; she enjoyed the interaction with all the staff who made time to chat with her and treated her as a valued individual. As a family, the management team and the staff were very approachable and helpful giving us confidence that Mum would be in safe hands, as indeed it proved as after six weeks Mum was sufficiently recovered and confident enough to return home where she continues to recover and improve. Mum had previously always asked us to never put her in a home, but after this experience, she has decided that if she is no longer able to fend for herself in the future she would be content to return here permanently."

Alan W
carehome.co.uk rating: 4.42 out of 5

"My father has been at Marriott House & Lodge for three months now. The care he has received has been consistently excellent. The staff are all very caring and considerate and nothing seems to be too much trouble when it comes to looking after my father. He is in good form, enjoys things again and is engaged in social activities. I am relieved he is here."

T W
carehome.co.uk rating: 5.00 out of 5

"They looked after my mum in the final weeks of her life. The team were faultless with her care and helped her pass with dignity. I couldn't have wished for better end-of-life care and for that I am truly grateful."

R A
carehome.co.uk rating: 4.58 out of 5

"Such a short two-week stay and the care and attention were exemplary. Thank you."

Jan H
carehome.co.uk rating: 5.00 out of 5

"These are challenging times for all care homes but since moving to Marriott House & Lodge in November my daughter has been treated with such kindness, dignity and respect. The facilities are lovely, with excellent food and numerous daily activities. The rapport amongst the staff shows they have a good hard working environment. They all clearly strive to make this a home from home."

J G
carehome.co.uk rating: 4.92 out of 5

"My father came to Marriott House & Lodge back in November last year for the final few weeks of his life and I can honestly say Im so glad he did because all the staff were absolutely amazing in helping ensure he passed as peacefully as possible. Any time I had an issue the manager and her team dealt with it straight away and they were always on hand to answer any questions I had. I literally feel like I owe you guys my life for everything you did for my dad the care, love and support you showed him was outstanding I couldn't have asked for more so from the bottom of my heart thank you all so much. The manager, you have an awesome team who deserve so much recognition thank you all again."

Naomi R
carehome.co.uk rating: 4.17 out of 5

"Snuggly! A warm and caring environment, with super staff and lovely accommodation. Great communal areas to relax in and wonderful gardens. All in all a lovely atmosphere conducive to great well-being."

Ian H
carehome.co.uk rating: 4.83 out of 5

"My mother was in Marriott House for nearly five years. She reached the age of 102 there. I am very grateful to all the staff for always being cheerful and helpful; however, difficult things were, especially over the pandemic. It was great that Marriott House looked after Mum for so long when she had been unable to settle in three previous care homes. It is difficult to choose a care home. My advice would be to talk to the staff, and any visiting relatives, if you can. And put less weight on facilities and rooms. That said my mother's room was great, with a view of Chichester Cathedral. Living in London, the location of Marriott House was very convenient, being close to the station and the town centre. Thank you, everyone!"

B R
carehome.co.uk rating: 4.17 out of 5

"Seven months ago I was faced with finding a care home place for my dad at short notice - a difficult task to get right. I am so glad I found Marriott House which has proved to be a safe, comfortable and well-managed home for him. The food is excellent and the staff are hard-working and caring. When I asked him just now for one word to describe Marriott House he said "friendly" with a smile on his face!"

D P
carehome.co.uk rating: 4.92 out of 5

"We had looked at a number of care homes in February/March of 2023. We were very impressed with the excellent range of provisions at Marriott House & Lodge and decided upon a placement for my late father for his ongoing care. Sadly my father passed away before he could join the Barchester family but my mum proceeded to enjoy a week's respite here immediately following his passing. She was exceptionally well cared for at a most painful and vulnerable time. I cannot thank you all enough. We will be back!"

N W
carehome.co.uk rating: 5.00 out of 5

"This is a lovely place for residents, clean and tidy and the staff are so lovely and friendly, nothing is too much trouble for them. The garden is beautiful and the residents are able to sit outside and there is a little garden for them to be involved in. I am sure there is no better place."

Christine K
carehome.co.uk rating: 5.00 out of 5

"My mother, aged 91, was suffering from vascular dementia when she moved into Marriott House in December 2021. The management and staff immediately put our minds at rest and we knew that she would be in the best of hands. Over the next two and a half years until she passed away, she received the best professional care combined with the utmost kindness and humour from every member of staff. As family members, we were always given the warmest of welcomes when we visited and were regularly kept up to date as to how Mother was doing. It was comforting for the family to know that her last years were spent in such a caring environment and that she was happy and well looked after. We have nothing but praise for Marriott House and the staff and would have no hesitation in recommending this home to anyone who is seeking the best of care for an elderly loved one."

Roz M
carehome.co.uk rating: 5.00 out of 5

"My brother is happy and very well looked after in a beautiful Marriott House. Best care home in the whole of England."

Bernie G
carehome.co.uk rating: 4.91 out of 5

"The person I am visiting is very well cared for. The carers are very appropriately communicative with all persons. They give choices at mealtimes. Amazing place. Could do with a few more chairs for rooms - for visitors."

K B
carehome.co.uk rating: 4.50 out of 5

"I brought my aunt here two years ago and I cannot fault it in any way. She has been happy, well looked after and has enjoyed the last years of her life. The staff have always been delightful both to me and to my aunt. They keep me well informed and are always so kind. They actually truly care about their residents, a rarity these days. The food is amazing, fantastic activities and I was able to video call my aunt weekly as I was living in Portugal! All I can say is thank you from the bottom of my heart."

Paula R
carehome.co.uk rating: 5.00 out of 5

"We have visited here for the last two years and cannot fault the care our friend has received. The staff are so friendly and kind. The lodge is always very clean and tidy. The food is always very tasty. There is always something going on and the residents always seem happy. The residents are also clean and tidy. The staff always offer to help and fetch drinks for us."

W B
carehome.co.uk rating: 5.00 out of 5

"She always said how happy she was here at this care home and how the staff took such good care of her. She liked the food and the atmosphere."

J W
carehome.co.uk rating: 5.00 out of 5

"A well-run, happy home with friendly staff."

Keith B
carehome.co.uk rating: 5.00 out of 5

"Whenever I visit, I always feel very welcome, the staff are always very friendly and helpful, there is always a very happy atmosphere and the residents always look happy and well cared for with lots of activities for the residents. The manager and her team are to be congratulated on their level of care."

Melvyn M
carehome.co.uk rating: 5.00 out of 5

"I'm impressed by the care given to my mother who has not found the transition easy. She's always well groomed, well dressed, the food is excellent. The staff are patient and cheerful."

Anne D
carehome.co.uk rating: 4.90 out of 5

"Our 93-year-old mother moved to the residential lodge in January 2024 and since that time, we have seen great improvements in her physical health, well-being and happiness. The staff at Barchester Marriott House & Lodge maintain a professional, calm approach to their work which benefits all the residents. The in-house chef cooks meals and all-day refreshments are delivered in healthy, sensibly sized portions, to a varied menu choice. Outdoor activities take advantage of the beautifully maintained gardens with plenty of spaces for quiet family get-togethers. Located at the old Westgate side of Chichester, it's only a short walk to the cathedral and city centre for shopping, restaurants and park visits. A gem of a care home in a fabulous location."

Nick S
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident in the Lodge for just over two years, and is very happy there. He is always treated with kindness, understanding and dignity. The team work tirelessly to meet his needs. Any request is always met with a smile and I feel part of 'the family' when I visit. I could not wish for a better place to keep my husband safe and cared for. Thank you to the amazing team."

Linda C
carehome.co.uk rating: 5.00 out of 5

"Clean, friendly, staff are excellent. Whole site is well-kept. Nothing is too much, always on hand. Food is excellent."

Raymond W
carehome.co.uk rating: 5.00 out of 5

"I have found the staff very helpful and especially the general manager. Thank you all."

Derek W
carehome.co.uk rating: 4.92 out of 5

"I find the staff so very kind and patient, very smiley, and it is a very happy place."

Dianne B
carehome.co.uk rating: 5.00 out of 5

"I cannot describe how appreciative I am for the amazing treatment my mum received during the last couple of months of her life. She was treated with pure dignity and respect, and I was welcomed every day, being looked after just as much as she was. If it wasn't for the manager and the great team at Marriot House, my mum's end-of-life care would've been something I can't even think about. The honesty and integrity showed, not only with my mum but with all the residents. It didn't feel clinical and felt like home. The support I received all the way through was amazing. They were with me through all the emotional roller coaster. I will be forever grateful."

Katie L
carehome.co.uk rating: 5.00 out of 5

"Thank you for a fun and entertaining afternoon at the ' Hobby Horse Ascot Race Meet', which we were invited to attend with Mum. It was lovely to see so many of the residents spectating all around the course, waving flags and encouraging riders in each of the races. The staff were a real credit and great sports, participating in their own right and assisting residents who were up for joining in. Cups of tea followed and a sing song too. What a fabulous way to spend an afternoon, how lucky your residents are."

D M
carehome.co.uk rating: 5.00 out of 5