Meet the Marriott House and Lodge Care Home Team

Hello, my name is Mark Anthony Serrano and I am the Deputy Manager here at Marriott and lodge. I was recently promoted from my senior nurse position and I am really proud of this achievement. I have over 16 years of nursing experience including working for the NHS.

Apart from the nursing profession, my passions are cooking and sports.

Working in a diverse and multifaceted medical industry have thought me how to value and appreciate collaborative and patient centered care. As the new nurse on the block, I am striving on learning new things, creating lasting memories and continuing my life goal of redefining patient centred care.

My name is Christina, I have worked at Marriott House and Lodge for many years! and I have many years of experience in the Care industry. I am responsible for the day to day running of Marriott Lodge.

 I take pride in looking after the resident's day to day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.

In my spare time, I enjoy attending my local church, reading and helping and spending time with my friends and family

My name is Jeff and I am the Head Chef here at Marriott House and Lodge. 

I am self-motivated with good knowledge and in-depth understanding in the preparation and presentation of meals with a focus on traditional favourites.

As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements. I am a highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen. 

Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes I made the move to adult’s homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.

Judy and Wanda are the new resident ambassadors at Marriott House and Lodge.

They both feel privileged to be able to voice residents' views to the team. They are keen to hear other residents' ideas and positive experiences as well as any concerns. As well as attending the monthly residents meeting, Judy and Wanda will have regular meetings with Nikki, General Manager, to keep her up to date with all residents' views.

Judy and Wanda are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents. 

I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare's National Volunteer of the Year.

It is my greatest pleasure to be able to support the home regularly throughout the week. I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.

Hello, my name is Rudo and I have been part of the clinical team at Marriott House and Lodge since 2005.

I initially joined as a senior carer after previously being a nurse/midwife in my home town of Zambia.

I studied and completed my Mental Health Nursing at the University of Brighton and obtained a BSc Hons in 2014.

I enjoy every aspect of my role here at Marriott and I get huge joy and satisfaction from helping our residents.

I have worked at Marriott House and Lodge for over 21 years in a variety of roles.

I started as a Night Care Assistant in 2000, where I then progressed to Senior Care Assistant, within these roles I achieved completion of the Barchester Healthcare Training Academy program and adopted the responsibilities of Care Practitioner.

I have also been able to lead the activities at Marriott, which was a role that I enjoyed due to having such development of the home and encouraging life enrichment with all of our residents. 

I am now the Home Administrator, where I am very much involved in the ‘whole home approach’.

Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.

Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge. 

I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to maintenance team. I have headed up the maintenance department since 2023

My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.

Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time I study English language at university and teach English as a second language online. I also enjoy netball.

Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.

The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.

I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.

I am also the speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues perspective.