What our families say: Marple Dale Care Home
20 November 2019View the report
"Lovely food. Great activities. Happy with the care."
Susan Lcarehome.co.uk rating: 4.33 out of 5
"Care staff are lovely. I like going to activities - bingo, arts and crafts, entertainers. I am missing my family. I cannot wait to see them once Covid has gone."
Gerda Ccarehome.co.uk rating: 4.42 out of 5
"I like going to all activities. I especially like scrabble, crosswords and entertainers. I am very happy with the care I receive."
John Hcarehome.co.uk rating: 4.83 out of 5
"I have been here two and a half years and have enjoyed my stay at Marple Dale. I enjoy spending time with the activity team. My room is always kept clean and tidy."
Joyce Pcarehome.co.uk rating: 4.36 out of 5
"My experience with this home has been good. Agency staff not quite as caring as regular staff. Transfer to get service users out and about is poor. The whole of the outside is shabby and needs a good painting, and some work over windows needs cleaning; this is evident when you drive up to the front of the building."
Edward Mcarehome.co.uk rating: 3.83 out of 5
"All the staff are first class. The home is clean and comfortable set in lovely surroundings."
B Hcarehome.co.uk rating: 5 out of 5
"I am surprised at the cost but I have no means of assessing value for money. On the whole, I have nothing but praise for my treatment."
I Mcarehome.co.uk rating: 4.55 out of 5
"I speak to my father by telephone almost every day and he has nothing but praise for the care home. They have worked hard to keep him safe and happy during very difficult times; restrictions are in place but the staff do their best to minimise the impact and to explain why things are being done in different ways. With the recent relaxation of visiting restrictions, I was able to see my father for the first time in four and a half months. Precautions against Covid-19 were in place but both effective and unobtrusive. It was good to see him and reassuring to know that he was in safe hands. A big thanks to all the staff."
Adrian Mcarehome.co.uk rating: 4.5 out of 5
"I have always found the home to be helpful, considerate and efficient in dealing with my brother's problems. I have never had any concern that he is not getting the best possible care. The care home and company have kept me totally informed on everything, even during these difficult times."
S Wcarehome.co.uk rating: 4.67 out of 5
"I am very pleased with my experience at Marple Dale Care Home the staff are excellent and really make me feel as I can talk to them if I have got a problem they try to sort it out for me. If I have letters for appointments I give them to the nurse and they sort them out."
Sarah Ncarehome.co.uk rating: 5 out of 5
"Having not seen my mother for three months, due to Covid-19, I was very pleased to be told I could visit her last Tuesday. I was worried about how they would organise the visit to stop any infection being spread on. They did an excellent job. Our temperatures were taken, table, and chairs sanitised before we sat down and hand sanitizer provided. Can't praise them enough for their care, especially over the last few months for my mother, as she had Covid-19. Not bad enough to go to the hospital, but protection was in place to stop the spread. Excellent job."
J Lcarehome.co.uk rating: 5 out of 5
"Generally, well run establishment with very friendly and helpful staff. The activities aspect is very impressive. On the security side, it is disconcerting to find that there is no one on duty on reception at weekends. It's evident that maintenance is sadly lacking with broken/leaking gutters, and external features desperately in need of a coat of paint."
Colin Hcarehome.co.uk rating: 4.5 out of 5
"My son has been at Marple Dale since being discharged from hospital after having had a car accident in February 2014. His care at Marple Dale is second to none. The staff all treat him very, very well. As a mother, it is so good and comforting to see the love and care my son receives."
Pat Mcarehome.co.uk rating: 5 out of 5
"Mum feels safe and mostly contented in her room. The staff are kind and some show affection to her. The staff, especially the activities staff encourage her to join in with activities but due to her fear of being hoisted and general anxiety of change, she is reluctant to do so. We are appreciative of all the care and attention she receives. It has been a great comfort to myself and my family to know that she is being well looked after."
L Acarehome.co.uk rating: 4 out of 5
"My mother is in the care home. Treated very well, taken on trips etc. Good food and care. However, it does not look good and seeing smokers on the path to the entrance lobby. Can you not mark an area available for smokers away from the entrance? I sometimes have to walk around them, through the smoke just to get in. Does not give a very good first impression of the home to visitors."
J Lcarehome.co.uk rating: 4.33 out of 5
"Admirable from the pleasant staff in reception to the people who look after the residents, first class. Special mention to the ladies on reception. Very courteous and helpful. Cheerful and always smiling. Well done."
Stephen Lcarehome.co.uk rating: 4.5 out of 5
"Nursing and caring excellent. Activities need more full-time support. Choices of menu could be improved. Support staff excellent and very approachable."
Peter Dcarehome.co.uk rating: 4.33 out of 5
"I have complete confidence in the care my wife receives. The staff are genuinely caring and there is a good community atmosphere."
Richard Pcarehome.co.uk rating: 4.17 out of 5
"Very impressed by the friendliness of the staff to visitors, and especially to the residents. This seems to generate a very calm care-based atmosphere. My resident relative still thinks this is a hotel and refers to it as such."
Colin Hcarehome.co.uk rating: 4.67 out of 5
"My daughter has lived in this beautiful home for almost 9 years and is extremely happy there. She is very well looked after and cared for. The nursing and care staff are excellent. I have given management as good and not excellent as she is fairly new to the role. Activities need improving, they were once excellent, but not anymore."
Denise Hcarehome.co.uk rating: 4.75 out of 5
"I always find a good atmosphere with Marple Dale. The staff are very friendly and the care is second to none. My son's room and facilities are always fresh and clean. The residents I have met always seem quite happy. This care home seems very well managed and I feel very satisfied with the care my son receives."
Pat Mcarehome.co.uk rating: 4.25 out of 5
"Generally very good. Disappointing that everyone is so busy and that more time can't be devoted to spending time with residents."
John Kcarehome.co.uk rating: 3.75 out of 5
"The staff are very happy and make the residents stay a lot less stressful than it could be."
Ian Wcarehome.co.uk rating: 3.75 out of 5
"Over the time my father has been a resident he has settled in well. He has a lovely, comfortable room. He likes the meals most of the time. When I have asked him about care, he says staff are patient and kind. There is, on the whole, a very nice atmosphere at Barchester Marple Dale Care Centre."
H Acarehome.co.uk rating: 4.25 out of 5
"Generally feel that my mum is well looked after and cared for. The facilities are kept clean and maintained, though at times it takes a while for action to take place - eg, fix the windows. Not all staff take time with the residents, and it feels rushed - though don't see that as any individual's fault, just the process that needs to be managed."
J Kcarehome.co.uk rating: 3.83 out of 5
"In general, my husband finds the staff helpful and is treated kindly by all day staff but does not always feel the same about night staff as more agency staff are used and they are not as good as the carers actually employed by Marple Dale."
C Ncarehome.co.uk rating: 3.08 out of 5
"My mother was worried about going into a home. She was made most welcome by all the staff. Her care is excellent and she has even been out on some of the trips offered and thoroughly enjoyed herself. Food is excellent and so is the room she is in. Staff didn't just come in and do their routine stuff, they stay and have a chat with her as well."
J Lcarehome.co.uk rating: 4.92 out of 5
"The building is very pleasant, bright and airy. Management, staff and carers are always pleasant and helpful. The bedroom is generally clean and tidy. Maintenance staff are also helpful."
P Dcarehome.co.uk rating: 4.42 out of 5
"My Son has been a resident at Marple Dale for 2 1/2 years and during that time, has been completely dependent on all staff for all his bodily needs. The nursing and care he has received has been second to none. More recently, I have not been able to visit so often as I am sole carer for my, terminally ill husband, but it is so comforting to know that my son is being so well cared for. I would recommend Marple Dale to anyone and everyone as I have complete trust in them."
Patricia Mcarehome.co.uk rating: 5 out of 5
"My father has been a resident at home at Marple Dale for 4 years now and the care he receives is excellent. The staff are caring and friendly, you are welcomed as soon as you enter the building. The home is well run by the management and office staff. The activities are varied and trips out are often arranged for those able to go out. Our family feel that my father wouldn't be here now if he hadn't had such good care."
Catherine Jcarehome.co.uk rating: 4.83 out of 5
"I feel quite happy that my father is a resident at Marple Dale Care Centre. When you are looking around for a place for a loved one, you see different standards of bedrooms, social rooms, activities etc. Dad has a warm, comfortable room and en-suite. There are a number of lounges. He likes the food. The staff are very good. His personal care is good too. The nurses help. Health and medication matters are very good."
H Acarehome.co.uk rating: 4.25 out of 5
"The staff are very friendly with both my sister and me. My sister is very happy at Marple Dale and she is treated with kindness and respect."
P Scarehome.co.uk rating: 4.33 out of 5
"My husband has been a resident at Marple Dale Care Centre just over 10 years and overall the care both to him and the rest of our family has been good. All the staff caring, nursing and management are all approachable. Things can sometimes go awry when agency staff are used."
Cherril Ncarehome.co.uk rating: 4 out of 5
"After looking at a number of homes in the area for my wife we selected Marple Dale and have been very happy with all aspects of the care and environment at the home. The levels of nursing and care staff are excellent and when a request is made it is normally met within a very short period. The environment surrounding the home is very peaceful and pleasant."
Charles Hcarehome.co.uk rating: 4.42 out of 5
"My wife has been a resident at Marple Dale nearly 4 months now. She settled in well and easily because of the welcoming and caring attitude of the staff. I know that she is happy and comfortable at Marple Dale and that takes a huge weight off my mind. My family and I are impressed with the management, the building and facilities are good. The activities are a great help in providing something different each day. Above all the staff are great, they have a genuine, caring and considerate approach to the residents."
Richardcarehome.co.uk rating: 4.42 out of 5
"Relatives visiting from many parts of the UK and abroad all say, "She (my wife) could not be in a better home"."
Charles Hcarehome.co.uk rating: 4.78 out of 5
"My mum moved in around October 2016, she had been self-sufficient up until June. Mum's room is what impressed us at first, unlike all the other places we had seen, it was not just a 'box', looks like a mini apartment which is lovely and very homely. The building is set in its own grounds, really lovely, so from a visitors point of view, it does not make you feel depressed in any way. The staff are absolutely wonderful, they are always popping in to see how mum is, day and night, and have the time for a quick chat. It was very difficult for me to trust that anyone could do a better job of looking after mum than I have over the years but within a short length of time, they had all sussed mum out to a T and had gotten to know her just as well as I did. This is such a relief, so now when I visit mum I can sit, relax and chat and spent quality time with her rather than constantly worry about her. The family and I feel so lucky that we found and managed to get in here."
Rita Scarehome.co.uk rating: 4.58 out of 5
"My mother-in-law has been here for 7 years approximately and has always been well looked after. The care staff have always been caring, helpful and willing to help. However, I feel that the number of staff should be increased due to the number of residents who require total care. As it always appears that the carers are always stretched."
M Hcarehome.co.uk rating: 4 out of 5
"Patient wise nursing treatment satisfactory - here I have to say nurses, carers work under much stress i.e. short staffed, equipment, i.e. hoist/batteries sometimes not available when need, reason: needs outweigh supply. Kitchen area requires an overlook with regards to hygiene i.e. bar surface needs renewing, dirty crockery should be removed more quickly. At all times kitchen area should be kept clean and tidy. Very important: all nurses and carers are wonderful. They need more help/manager wise."
Leslie Pcarehome.co.uk rating: 3.17 out of 5
"This home has undergone many changes in the last twelve months, half of the site has closed down leaving Windsor Suite and Clarence House as the only units. There have been many changes especially as so many staff have left, some staff are missed by both residents and family members, and it has been an upsetting time for all concerned. As well as staff from management to housekeeping and maintenance have been made redundant we have also lost our much loved Chaplin and so there is no in house pastoral care, much missed."
C J Ncarehome.co.uk rating: 3.75 out of 5
"My wife suffered from 2 sever strokes and is peg fed- i.e unable to swallow or speak. She has been a resident at the care home since August 2014 and during this period she has been treated in an extremely caring manner- which is my main overall concern for her well being. I visit twice a day- every day and accordingly I see how the management team, ward manager and nursing staff work and I feel quite happy with the organisation in this respect. I am especially pleased how the carers treat my wife, with dignity primarily but also with kindness. My overall marking is of caring management team which reflects in the loving care she receives. I am genuinely pleased with the choice I made."
D Bcarehome.co.uk rating: 4.83 out of 5
"Since coming to live at Marple Dale Care Centre for the nursing care my sister has been very well looked after. The staff are all kind and cheerful and respond to her needs well. They do take time to chat when time allows and help her with her intake of food at mealtimes. Lovely home cooking and delicious cakes and pastries. Small appetites do need lots of nurturing and my sister requires and receives this. Laundry now on track- great!"
B Fcarehome.co.uk rating: 4.25 out of 5
"The staff are always pleasant and helpful. The care is of a good standard and any concerns are dealt with promptly. I would recommend this nursing home to anyone who required a relative to be cared for."
Catherine Jcarehome.co.uk rating: 4 out of 5
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