What our families say

We score 9.2/10

16 Reviews

Latest Your Care Rating report
Good

06 April 2017

View the report

"The staff are very happy and make the residents stay a lot less stressful than it could be."

Ian W
carehome.co.uk rating: 3.75 out of 5

"Over the time my father has been a resident he has settled in well. He has a lovely, comfortable room. He likes the meals most of the time. When I have asked him about care, he says staff are patient and kind. There is, on the whole, a very nice atmosphere at Barchester Marple Dale Care Centre."

H A
carehome.co.uk rating: 4.25 out of 5

"Generally feel that my mum is well looked after and cared for. The facilities are kept clean and maintained, though at times it takes a while for action to take place - eg, fix the windows. Not all staff take time with the residents, and it feels rushed - though don't see that as any individual's fault, just the process that needs to be managed."

J K
carehome.co.uk rating: 3.83 out of 5

"In general, my husband finds the staff helpful and is treated kindly by all day staff but does not always feel the same about night staff as more agency staff are used and they are not as good as the carers actually employed by Marple Dale."

C N
carehome.co.uk rating: 3.08 out of 5

"My mother was worried about going into a home. She was made most welcome by all the staff. Her care is excellent and she has even been out on some of the trips offered and thoroughly enjoyed herself. Food is excellent and so is the room she is in. Staff didn't just come in and do their routine stuff, they stay and have a chat with her as well."

J L
carehome.co.uk rating: 4.92 out of 5

"The building is very pleasant, bright and airy. Management, staff and carers are always pleasant and helpful. The bedroom is generally clean and tidy. Maintenance staff are also helpful."

P D
carehome.co.uk rating: 4.42 out of 5

"My Son has been a resident at Marple Dale for 2 1/2 years and during that time, has been completely dependent on all staff for all his bodily needs. The nursing and care he has received has been second to none. More recently, I have not been able to visit so often as I am sole carer for my, terminally ill husband, but it is so comforting to know that my son is being so well cared for. I would recommend Marple Dale to anyone and everyone as I have complete trust in them."

Patricia M
carehome.co.uk rating: 5 out of 5

"My father has been a resident at home at Marple Dale for 4 years now and the care he receives is excellent. The staff are caring and friendly, you are welcomed as soon as you enter the building. The home is well run by the management and office staff. The activities are varied and trips out are often arranged for those able to go out. Our family feel that my father wouldn't be here now if he hadn't had such good care."

Catherine J
carehome.co.uk rating: 4.83 out of 5

"I feel quite happy that my father is a resident at Marple Dale Care Centre. When you are looking around for a place for a loved one, you see different standards of bedrooms, social rooms, activities etc. Dad has a warm, comfortable room and en-suite. There are a number of lounges. He likes the food. The staff are very good. His personal care is good too. The nurses help. Health and medication matters are very good."

H A
carehome.co.uk rating: 4.25 out of 5

"The staff are very friendly with both my sister and me. My sister is very happy at Marple Dale and she is treated with kindness and respect."

P S
carehome.co.uk rating: 4.33 out of 5

"My husband has been a resident at Marple Dale Care Centre just over 10 years and overall the care both to him and the rest of our family has been good. All the staff caring, nursing and management are all approachable. Things can sometimes go awry when agency staff are used."

Cherril N
carehome.co.uk rating: 4 out of 5

"After looking at a number of homes in the area for my wife we selected Marple Dale and have been very happy with all aspects of the care and environment at the home. The levels of nursing and care staff are excellent and when a request is made it is normally met within a very short period. The environment surrounding the home is very peaceful and pleasant."

Charles H
carehome.co.uk rating: 4.42 out of 5

"My wife has been a resident at Marple Dale nearly 4 months now. She settled in well and easily because of the welcoming and caring attitude of the staff. I know that she is happy and comfortable at Marple Dale and that takes a huge weight off my mind. My family and I are impressed with the management, the building and facilities are good. The activities are a great help in providing something different each day. Above all the staff are great, they have a genuine, caring and considerate approach to the residents."

Richard
carehome.co.uk rating: 4.42 out of 5

"Relatives visiting from many parts of the UK and abroad all say, "She (my wife) could not be in a better home"."

Charles H
carehome.co.uk rating: 4.78 out of 5

"My mum moved in around October 2016, she had been self-sufficient up until June. Mum's room is what impressed us at first, unlike all the other places we had seen, it was not just a 'box', looks like a mini apartment which is lovely and very homely. The building is set in its own grounds, really lovely, so from a visitors point of view, it does not make you feel depressed in any way. The staff are absolutely wonderful, they are always popping in to see how mum is, day and night, and have the time for a quick chat. It was very difficult for me to trust that anyone could do a better job of looking after mum than I have over the years but within a short length of time, they had all sussed mum out to a T and had gotten to know her just as well as I did. This is such a relief, so now when I visit mum I can sit, relax and chat and spent quality time with her rather than constantly worry about her. The family and I feel so lucky that we found and managed to get in here."

Rita S
carehome.co.uk rating: 4.58 out of 5

"Patient wise nursing treatment satisfactory - here I have to say nurses, carers work under much stress i.e. short staffed, equipment, i.e. hoist/batteries sometimes not available when need, reason: needs outweigh supply. Kitchen area requires an overlook with regards to hygiene i.e. bar surface needs renewing, dirty crockery should be removed more quickly. At all times kitchen area should be kept clean and tidy. Very important: all nurses and carers are wonderful. They need more help/manager wise."

Leslie P
carehome.co.uk rating: 3.17 out of 5

"This home has undergone many changes in the last twelve months, half of the site has closed down leaving Windsor Suite and Clarence House as the only units. There have been many changes especially as so many staff have left, some staff are missed by both residents and family members, and it has been an upsetting time for all concerned. As well as staff from management to housekeeping and maintenance have been made redundant we have also lost our much loved Chaplin and so there is no in house pastoral care, much missed."

C J N
carehome.co.uk rating: 3.75 out of 5

"My mother-in-law has been here for 7 years approximately and has always been well looked after. The care staff have always been caring, helpful and willing to help. However, I feel that the number of staff should be increased due to the number of residents who require total care. As it always appears that the carers are always stretched."

M H
carehome.co.uk rating: 4 out of 5

"The staff are always pleasant and helpful. The care is of a good standard and any concerns are dealt with promptly. I would recommend this nursing home to anyone who required a relative to be cared for."

Catherine J
carehome.co.uk rating: 4 out of 5

"My wife suffered from 2 sever strokes and is peg fed- i.e unable to swallow or speak. She has been a resident at the care home since August 2014 and during this period she has been treated in an extremely caring manner- which is my main overall concern for her well being. I visit twice a day- every day and accordingly I see how the management team, ward manager and nursing staff work and I feel quite happy with the organisation in this respect. I am especially pleased how the carers treat my wife, with dignity primarily but also with kindness. My overall marking is of caring management team which reflects in the loving care she receives. I am genuinely pleased with the choice I made."

D B
carehome.co.uk rating: 4.83 out of 5

"Since coming to live at Marple Dale Care Centre for the nursing care my sister has been very well looked after. The staff are all kind and cheerful and respond to her needs well. They do take time to chat when time allows and help her with her intake of food at mealtimes. Lovely home cooking and delicious cakes and pastries. Small appetites do need lots of nurturing and my sister requires and receives this. Laundry now on track- great!"

B F
carehome.co.uk rating: 4.25 out of 5

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