What our families say: The Manor Care Home
10 October 2019View the report
"My mother has been at The Manor for just over two years. She is very happy there and has a nice room with a view of the garden. The staff are all very kind and caring and will try their best always to accommodate any of my mother’s or the family’s requests. Also during this difficult time with Covid-19 my mother had her 100th birthday and we had planned a party with relatives, friends and staff but of course, this had to be postponed - the staff were amazing and made a big fuss of her on her birthday and made her feel very special. We can’t thank them enough for helping us go through this time of being unable to visit by going beyond the call of duty."
Fiona Pcarehome.co.uk rating: 4.33 out of 5
"I can not recommend all the staff highly enough everyone has shown great care compassion and love to my wife. She is very happy with her surroundings and company. The food and dining facilities are excellent. My wife was a keen gardener and she is encouraged to take part in gardening activities. Every member of staff is helpful and friendly."
Nick Ocarehome.co.uk rating: 4.75 out of 5
"My husband has been a resident of The Manor Care Home since December 2019. During that time he has been looked after with dignity, respect, humour and loving care. He is extremely happy there, enjoys bantering with the staff, every one of which has a ready smile and unending patience. Covid-19 has brought untold stress to everyone but my stress level has been greatly reduced knowing that my husband is comfortable and happy."
Lizcarehome.co.uk rating: 4.83 out of 5
"My mother has been at The Manor for just over two years. She is very happy with her room which is bright and overlooks the garden - the only drawback is she doesn’t have a walk-in shower. She and I have been very happy with all the care that she receives, all the staff are kind and friendly and go out of their way to be helpful and look into any requests. Also, my mother had a very special significant birthday during lockdown so no family members were able to visit. The staff went above and beyond to create a special day and make a big fuss of her for her big day. I cannot say enough times how grateful we as a family were, for them being with her on that day. Thank you to all the staff for making her feel cared for every day. My only wish is that there were more carers, as they do seem stretched thin sometimes."
Fiona Pcarehome.co.uk rating: 4.5 out of 5
"I have not been here in The Manor Care Home for many weeks - most if them in isolation, but I have been very impressed with the standard of care I have received. Most professional staff and fully capable. I am dependant on full personal care and assistance following a stroke. Also I have found the management most proficient, helpful and approachable and I am very grateful for the future and my recovery. I have especially appreciated the physiotherapy I am now receiving in my room, when I still cannot leave my room to go to the gym."
Jacqueline Acarehome.co.uk rating: 4.58 out of 5
"I have lived here nearly two years now and the staff here are very friendly and helpful I couldn’t be without them. I think they are a lovely team. I’ve got a really nice room, I feel comfortable living here."
Jean Kcarehome.co.uk rating: 4.5 out of 5
"In the short time, my Mother has been a resident at The Manor Care Home we have been extremely impressed by the friendliness, medical care and professionalism shown by all members of staff. The fact that she settled in so quickly and happily was due to the warm welcome we were all given on her arrival. Her room on the ground floor overlooking the garden is ideal, as due to her condition she spends much of the time sitting in her chair watching the birds and squirrels. The food seems varied and nutritious, and there is the opportunity to tweak the menu if desired. The various communal areas are light and bright offering alternative places to sit whilst visiting. During the Coronavirus lockdown, the staff have gone out of their way to set up video call opportunities when visiting has not been possible, for which we have been hugely grateful."
Fran Scarehome.co.uk rating: 4.92 out of 5
"My husband has been in The Manor Care Home for a year and a half, and I have found that the carers are really attentive and try very hard to accommodate my husband as much as they are able. Whenever I have asked for anything for my husband, they pull out all the stops to help. They not only care for him but also listen to my concerns and comfort me too. I would recommend this care home to anyone who is thinking of which care home to chose for their loved one. Also in these trying times of the COVID-19 pandemic, they have arranged for me to video call my husband regularly to try and keep that very important social contact, which is so valuable for his wellbeing. Thank you."
Jane Mcarehome.co.uk rating: 4.25 out of 5
"In the 12 weeks since my mother was admitted the improvement in her physical and mental health has been beyond my expectation. Although her dementia will only get worse, she is generally more content and in particular, I am delighted that she gets enjoyment from her physical exercise (albeit very limited)."
Edwardcarehome.co.uk rating: 4.25 out of 5
"I am very happy and contented here (once a month). I need my hair washed in bed. I can't get out of bed. I only want very small meals. I need my fingernails cut (once a month). My hair is not combed every day. I would like it done. I am happy with most things but there does not seem to be as many staff as there used to be so not so many to do the extra things."
Heather Scarehome.co.uk rating: 4.42 out of 5
"My mothers care at The Manor has always been good and I have never had cause to complain and any requests have always been dealt with as soon as it was possible. The trained nurses always communicate any concerns regarding my mothers' health and I feel she is in safe hands. The carers are always very kind and caring, and as I visit daily I regularly see them 'in action' with my mother and other residents."
B Ccarehome.co.uk rating: 4.17 out of 5
"In need of updating. Call buttons are like bricks and no call button in the bathroom. Bathroom in need of modernisation as no commode access to the loo is possible. Services of a dietician would be helpful. Some members of staff are caring but for respite, training is needed for nursing care of some patrons. Generally in need of overhauling and updating. Disappointing."
V Ocarehome.co.uk rating: 2.36 out of 5
"Excellent care. Very serious stroke but observed real patience and care with feeding. We asked for bed to be placed to give outside view and was done. The patient is beginning to look much brighter, nails painted, her hair looking good and encouraged to sit in the chair. Staf chat with each other and patient. Only criticism is that on each visit a smell of urine as we go to reception and a smell of urine on all floors and corridors."
J Ccarehome.co.uk rating: 5 out of 5
"My parents, in their nineties, do not seem to want to mix, which is proving a bit of a problem. I feel staff are doing their best without much cooperation from my parents. Medical staff, I find very helpful but overall not enough staff in any department."
Neil S carehome.co.uk rating: 3.33 out of 5
"A full care service is provided which does it very best to meet the needs, quite demanding needs of my sister."
D D carehome.co.uk rating: 4.25 out of 5
"My brother is happy and settled here. The carers so an excellent job and the food is delicious."
Karen Hcarehome.co.uk rating: 4.92 out of 5
"By my relevant options below I can't think of much more to say only it is second to none. Thank you."
Brian John Hcarehome.co.uk rating: 4.83 out of 5
"My Uncle arrived at The Manor Care Home only a week ago and I have found all the staff very supportive and caring. The home is very comfortable, warm and welcoming. The food (so my Uncle says) is excellent. I think the physio is outstanding and I really believe they will do the very best for my Uncle and get him mobile soon, which is his mission."
L Hcarehome.co.uk rating: 4.33 out of 5
"Before coming here, I looked at many homes and this one came out on top. The manager is the most efficient and caring person you could have to run this home."
B Hcarehome.co.uk rating: 5 out of 5
"This is my third annual respite stay while my wife (and carer) takes a holiday with other family members. By using the Barchester Group, I have flexibility on where to stay but The Manor suits me fine. Resources are sometimes stretched but this is true of most - if not all - care homes. I am pleased to see the same personnel year-on-year who make me very welcome."
L Fcarehome.co.uk rating: 3.83 out of 5
"On the many occasions that I visit with my grandmother, her friend who lives at the manor, I have been impressed with the staff and care she receives. Nothing is too much and I can only applaud all that is done for her. She has a happy life at the manor and enjoys the company that she gets there from staff and other residents."
Eleanor Hcarehome.co.uk rating: 5 out of 5
"Lovely atmosphere, clean, friendly people and rooms very nice. Residents seem happy to be here."
Paula Kcarehome.co.uk rating: 4.64 out of 5
"Come as often as possible, very friendly staff and lovely and clean and residents seem very happy."
Doreen Kcarehome.co.uk rating: 4.58 out of 5
"A fantastic care home that offers excellent care and facilities in beautiful surroundings. Nothing too much to ask for and the Manager is always available and understanding to our needs and wishes. I highly recommend."
S R Jcarehome.co.uk rating: 4.83 out of 5
"From initial assessment to admittance, management and staff have been helpful and communicative as well as empathetic. Both nursing staff and carers are always cheerful and chatty and make a difficult situation much more bearable. Would highly recommend."
Sarah Scarehome.co.uk rating: 5 out of 5
"The home is kept perfectly clean. The staff treat me and my wife with total respect and affection."
R Ccarehome.co.uk rating: 4.83 out of 5
"An amazing care home in such a lovely setting! The care here is outstanding and I would highly recommend to anyone. Staff are lovely and very attentive. Clean and tidy. The resident I am connected to could not be happier with where they are."
Courtney Acarehome.co.uk rating: 4.67 out of 5
"The hardest decision of my life to entrust my husband to others' care but in the brief period he has been in The Manor it has proved to be the wisest move for him and he is so loved by all the staff and everyone involved in the nursing home. I would not hesitate to advise anyone unsure about their loved ones to please be reassured they will be taken great care of and be as happy as my husband."
Ann Mcarehome.co.uk rating: 5 out of 5
"Having visited many care homes where family were residents. The manor is by far the best in so many ways. The ambience, the care, the staff, personal attention, medical attention and communication. My cousin suffered from Huntington's Disease and as he deteriorated his care never diminished. Well done and keep up your standards and amazing work."
V Hcarehome.co.uk rating: 4.83 out of 5
"Very warm and comfortable facilities with friendly staff. Well and truly looking after my grandma."
Alex Fcarehome.co.uk rating: 5 out of 5
"I'm so thankful my daughter found this extremely caring and lovely home for me. My room has become my home where friends and family may come and spend as much time as they want with me and we're not a bother to anyone as we are self-contained. It's kept very clean each day and the bathroom also for which I'm extremely grateful. The cleaning staff are a very loving team and works so well together as do all the staff in their various fields which of course gives a very happy and caring atmosphere to the home. Food is varied with multiple choices so no-one need have something day after day unless they choose to. With the window to the floor, it gives so much light to the room and with the heavy curtains which are lined gives the warmth and blackout one needs at night. I am so thankful I can end my time here."
H Scarehome.co.uk rating: 4.58 out of 5
"I am so thankful my daughter found this lovely home for me to be near her, and somewhere that I could call my home, where all my friends and family could come whenever they choose, and not be a nuisance to anyone having to be around to care for them. All of the staff are so caring, meeting all our needs whether they are many of just a few. They are always there whether day or night giving us all the help or encouragement we might need to truly make it our home. I am so thankful for this encouragement as it keeps us independent for that much longer, which is good for us and we're not relying on others to be doing everything for us all the time. It's special seeing the nurses and carers working together to get the very best from us."
Heather Jeanne Scarehome.co.uk rating: 4.58 out of 5
"Having been some three months at The Manor Care Home, I am very pleased to write in appreciation of everything I have experienced. Individual accommodation is well appointed and maintained. Public areas are attractively furnished and decorated. The highest standards of cleanliness apply throughout. Personal laundering is efficient and of very high quality. Varied and carefully chosen menus are well prepared and presented. Personal choices can usually be met if a menu really does not appeal. All staff consistently show thoughtful care, friendly courtesy and great patience and good humour with residents often suffering serious physical or mental failure. I can think of no occasion when some complaint has been justified. The Manor Care Home is to be very strongly recommended."
J Scarehome.co.uk rating: 4.92 out of 5
"Furniture and fittings are like those of a luxury hotel. The staff are caring and friendly. I was taken to the dentist by my carer in my electric wheelchair in the homes fully equipped wheelchair bus. The availability of a cheerful full-time physio is a bonus."
Peter Rcarehome.co.uk rating: 4.25 out of 5
"Not being able to care for myself due to my health and becoming permanently in bed, my daughter found The Manor to be the best home for my needs. The staff despite being few in number are so extremely kind and caring and do their best to make my days as happy and comfortable as they can, always answering the bell as quickly as possible. It takes 10 minutes to reach an emergency, which when only 4 or 5 carers isn't much time for them tho of course when urgent for toilet seems a long time for a resident. I am so grateful for all they do as they work very hard as nothing is too much for them. Everyone in the home works together as a team trying their best for each of the residents. I am grateful my daughter found this home as it gives me my private room to make a home for my friends and family to visit without affecting others and spend time together."
Heather Scarehome.co.uk rating: 4.83 out of 5
"I am very happy with The Manor Care Home for my mother. Helpful and caring staff, lovely location and surrounding, ensuite rooms - good size. My mum has been here for 5 years and she is happy. Her health needs have always been helped and met. Good food. My mother is very happy here. She is bed ridden but enjoys the happy and friendly environment."
Sue Tcarehome.co.uk rating: 4.83 out of 5
"My wife moved into The Manor August 2016. She was somewhat confused, to begin with, but every member of staff expressed concern for her constantly taking any opportunity to make her feel safe and comfortable. That has continued every day and my wife is happy and has made friends with all staff. Myself, I feel happy knowing she is in a caring, friendly home."
Nicholas Ocarehome.co.uk rating: 4.25 out of 5
"I love coming to Barchester The Manor Care Home. Everybody is amazing, kind and friendly. I love meeting new friends and I think everyone there has their own personality. :) 10/10."
Alison Hcarehome.co.uk rating: 4.83 out of 5
"The Manor provides very comprehensive care. The staff are caring and kind, the environment internally and externally is really pleasant. I am very happy with the care and all is well."
Robin Scarehome.co.uk rating: 4.92 out of 5
"I am very happy at Barchester The Manor Care Home, the staff are my friends."
J Ocarehome.co.uk rating: 5 out of 5
"The Manor is first class at the moment the carers and staff have done a great job in supporting my wife. I ask the staff every day how she is and they update me. They have done an amazing job in healing a pressure sore she has had - I am very pleased. The food I can't fault or the care - it's fantastic. I am proud to say my wife is at The Manor."
R Vcarehome.co.uk rating: 4.75 out of 5
"A lovely home. The staff here are very kind and caring. They feed us well and have physio which is great, they take us out on the minibus to different places and are always doing different fun days. The manager and deputy are nice and funny. The nurses are very kind and helpful. The kitchen is good too but it's the carers who sell it for me. They look after us very well and our friends. They are always busy doing something but also always make time for us."
P Rcarehome.co.uk rating: 5 out of 5
"Very pleasant home and grounds and areas where residents can spend time together. All staff very kind, helpful and friendly. Entertainment provided very enjoyable."
Dulcie Ccarehome.co.uk rating: 4.83 out of 5
"It's not just December, but all year round. That my wife is looked after exceptionally well at The Manor. Their love and devotion is second to none. I live 17 miles away and there is a care home in my village and other nearby, but I don't think they come close to The Manor."
Geoffrey Ccarehome.co.uk rating: 3.91 out of 5
"Everything is satisfactory."
Robin Scarehome.co.uk rating: 4 out of 5
"We are happy with the care needs and care provided. We are always happy and content when we come to visit. Carers always assist at meal times. The staff always speak to us and are always polite and professional. We are always made to feel welcome. Décor looks nice and has a homely feel."
James Bcarehome.co.uk rating: 3.83 out of 5
"I was brought to this home after 7 very happy years in another care home but to my great surprise, I was soon made so very much at home, just as I had been in my past home. It was as if we were one big happy family. My daughter had been able to make my room just as if I was in my own home. All the care staff lived up to their name and extremely caring. The sad thing, not enough when desperate for the toilet - bell system has to go right through to emergency very often. This is not the carer's fault, just too few of them. Most residents need two carers! They are extremely loving, devoted folk who work well with nurses, activities and other staff, who are all doing their best for us residents. This includes household, chefs, hosts and kitchen staff. We have an excellent manager and deputy manager who work well together for the good of the home but also excellent nurses. It is like being one large family so often."
H Scarehome.co.uk rating: 4.58 out of 5
"A nice home, with nice staff. Good food, sometimes too much food. All are very caring. Always room for improvement, such as more day trips, special events. Still awaiting therapy bike which was promised a few months ago."
Daphne Ccarehome.co.uk rating: 3.83 out of 5
"I am still in The Manor but I have been in various caring establishments. I used to work in security."
Mark Rcarehome.co.uk rating: 3.33 out of 5
"Excellent home - shame about the cost. Should be free to all the mature people."
Cynthia Bcarehome.co.uk rating: 4.5 out of 5
"This care home is outstanding. The manager is wonderful and has taken such good care of me and my wife. I cannot fault her and the team. They have helped me with applications for funding and written letters, put me in touch with professionals and have always come when my wife needed them. I cannot thank them enough for their kindness. They deserve so much more recognition and I am truly grateful. They go through my wife's care with me every month and keep me updated with how she is. The manager even gave me a Birthday card and a little cake as we have no family. They truly care about everyone."
Geoffrey Pcarehome.co.uk rating: 5 out of 5
"A fantastic care home in the most beautiful surroundings. The home has recently been refurbished and offers outstanding nursing care. Although the upstairs unit has not yet been decorated, it is the quality of care that is the best. The new manager is very friendly and kind and her deputy is very knowledgeable about the home. You can hear lots of laughter around the home. It's nice to see that staff treat residents as equals. My relative is so well looked after. Has recently put on weight, has plenty to do and has all her needs met. I will soon be booking my room."
Jess Pcarehome.co.uk rating: 4.92 out of 5
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