What our families say

Barchester Mallard Court Care Home Recommended on carehome.co.uk
We score 9.5/10

36 Reviews

Barchester Mallard Court Care Home Recommended on carehome.co.uk
Requires improvement

27 November 2018

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"Staff very friendly and efficient. Concern for patients well-being is excellent. My mother was very happy there for the last months of her life. The staff looked after her well."

carehome.co.uk rating: 4.83 out of 5

"I have always found the care home to be of excellent quality, the decor and surroundings have a wonderful welcoming homely feel but more than this the staff are very caring and do an extremely hard job very well. All the needs of the residents are met by a really good team."

Joy S
carehome.co.uk rating: 4.17 out of 5

"Prior to our friend being admitted, we did investigate several homes in this area, some conditions were upsetting and not suitable, but we also received recommendations from friends and medical persons who were happy to recommend The Mallard Court. The home is clean and well furnished, good facilities, separate TV lounge, separate sitting rooms. Good reception area with facilities to make tea and coffee. Food is excellent and the dining room is spacious and comfortable, also relatives are very welcome to eat with their residents should they so wish. The staff are caring and efficient for the type of patient they are caring for, which can only be bettered if they provided a one to one ratio to each patient which is impossible. Relatives are very welcome and dealt with efficiently and happily. Gardens are cared for and pleasant to sit in. Entertainment is also provided, and present a good selection of amusements. Fun Days are open to all residents and friends."

Ginnie H
carehome.co.uk rating: 4.25 out of 5

"It's like a hotel! Lovely main reception area great dining room and lounge area and we especially like the Conservatory which we have used for a few family get-togethers. The staff are caring who always go the extra mile for mum."

Helen D
carehome.co.uk rating: 4.17 out of 5

"The care staff are first class, always willing to accommodate family requests and deal with daily issues created by residents in a professional and considerate way. Always maintaining the residents' dignity."

Gill W
carehome.co.uk rating: 4 out of 5

"Mum came to Mallard Court for palliative care, she was given fabulous care with dignity. Mum was shown respect and care that was second to none. Mum was given everything she needed with staff going above and beyond to keep her comfortable."

Kev S
carehome.co.uk rating: 5 out of 5

"I have visited my stepfather on several occasions and everyone is so helpful. I have visited at meal times and am very impressed with the meals provided. My stepfather can ben hard work at times but he is always taken care of with dignity."

carehome.co.uk rating: 4.83 out of 5

"Pleasant experience, friendly surroundings."

Yvonne K
carehome.co.uk rating: 4 out of 5

"My partner is looked after so well, everything is perfect for him and he has settled and is content. He is taken out when weather permits and the food which is an important part of the day for him is remarkable. The entertainments programme is varied and interesting and he enjoys joining in when possible. All in all I don't think we could find anywhere else even half as good as Mallard Court."

Christine M
carehome.co.uk rating: 5 out of 5

"Whenever we visit the staff are very welcoming. The public areas and room are very clean and welcoming."

June R
carehome.co.uk rating: 5 out of 5

"A beautiful place, like a hotel with friends and care. Lots of activities. My grandma told me that the food is very good. The staff are kind and smile lots. The holistic approach helps because the staff are there for the family members too. These people are genuine and it shows in their attention to detail."

Marianne A
carehome.co.uk rating: 4.92 out of 5

"Pleasant rooms and social areas, staff always ready to help. Good entertainment and food and activities and trips, socialising etc. My mother has been a resident for 12 months."

David A
carehome.co.uk rating: 5 out of 5

"Very welcoming, pleasant surroundings with tea/coffee facilities on arrival. Cordial staff and overall very nice indeed."

carehome.co.uk rating: 3.92 out of 5

"My father was very happy and contented at Mallard Court. The staff were excellent with him, and even though his dementia progressed, he was never made to feel there was a problem. Towards his end of life, he received the same excellent care that he received all the time he was a resident. I want to say thank you to all the staff."

Lyn W
carehome.co.uk rating: 4.42 out of 5

"What a lovely home. Friendly staff with an interesting and comfortable environment. I'm very happy to recommend Barchester Mallard Court Care Home to my friends."

carehome.co.uk rating: 5 out of 5

"The care given to my friend is very good. There are always clean and the rooms are comfortable. The food is excellent and a good choice is provided."

carehome.co.uk rating: 4.17 out of 5

"Staff are friendly and helpful. The home is bright and very well maintained. There are various activies to watch or partake in."

Laura B
carehome.co.uk rating: 3.83 out of 5

"My mother has settled in well and is occasionally involved in activities as she is often tired, the staff help her to do this. The food has met with mum's approval and the entertainment too. Mum has been on a day trip, which shows she is stimulated to do different things."

David A
carehome.co.uk rating: 4.92 out of 5

"Overall very caring staff and response to any queries quite rapid. Any problems are reported to relatives immediately which is very reassuring."

carehome.co.uk rating: 4.5 out of 5

"My wife has only been in Mallard Court for a short time but we would recommend it to anyone who needs care. Certainly visit it then you would be pleased with what is on offer. My wife has been in before for respite care, now she is in need of full-time care and Mallard was our number one choice."

Tommy B
carehome.co.uk rating: 4.91 out of 5

"I have had connections to the care home for quite a few years now, firstly my father was a resident which led to introduce my mother in law and now I visit a friend. I have always found the home to be of excellent quality, polite and caring care staff and overall, the staff do an excellent job."

Joy S
carehome.co.uk rating: 5 out of 5

"Mum has just moved from Stevenage to Barchester Mallard Court, the transition was flawless. Mum has been received with great care and attention and we as a family could not be happier with the way they have made her settle and cared for her."

Beverley M
carehome.co.uk rating: 4.83 out of 5

"I believe that my mother-in-law is well fed and cared for (generally) Because she suffers from poor hearing and eyesight I don't believe she is involved in many of the activities. My wife and I would like her mother to be downstairs more often because she becomes very anxious, particularly when some residents are very loud/noisy. Overall we believe that the staff do an excellent job in very difficult circumstances."

Roy T
carehome.co.uk rating: 4.7 out of 5

"The staff are helpful and friendly. Staff are caring and attentive to residents needs."

carehome.co.uk rating: 4.75 out of 5

"My Mum went into Mallard Court at the beginning of January 2017 after a period of time in hospital. I have nothing but praise for the management and staff at Mallard Court. They provide a high standard of care. They are very friendly, helpful, approachable and make both residents and their family and friends feel comfortable and welcome at all times. Mum has settled in really well and says she is happy to be looked after and in time I feel she will participate in the many activities on offer. I would recommend Mallard Court to anyone. I am extremely satisfied with the care provided and would like to thank the staff."

M e
carehome.co.uk rating: 4 out of 5

"Mum moved into Mallard Court last month with problems following dissatisfying care. Huge improvements followed quickly after excellent care on Memory Lane. Sadly she now has behavioural problems following a fall which left her unable to walk. The carers have a difficult time with mum but the caring never falters and they appear to have a genuine fondness. Sadly the refurbishment in the lounge/dining area, though very nice to look at, benefits neither the residents or the carers. We feel the blocking of the inner windows prevents the carers keeping an eye on residents when doing other jobs or when in the office. The residents, on the whole, do not like the tiny lounge and try often in vain, to find a comfortable seat in the extremely restricted area in the dining room. The downstairs refurbished lounge is excellent."

Carole H
carehome.co.uk rating: 4.92 out of 5

"Friendly staff and good help with mobility needs. Nice rooms and communal area, the facilities and food are excellent. Everyone was very welcoming to my mother when she arrived. An assessment of my mother's needs has been done and I have been informed how she will be helped. Mum has been here for two weeks and will be staying on a permanent basis as she is no longer safe to live alone."

David A
carehome.co.uk rating: 5 out of 5

"The home is very friendly and they treat my gran with great care."

Lysa N
carehome.co.uk rating: 4.75 out of 5

"Although it is distressing to see my sister in a care home, it being her worst nightmare. She is the ex-wife of a GP and was a nursing sister and then a top social worker herself. I find that the staff at Mallard Court are friendly and efficient. They do their best under very difficult circumstances to keep residents safe and, as much as possible, happy. Medication is always given on time and my sister is kept clean and tidy."

Patricia W
carehome.co.uk rating: 4.67 out of 5

"Appreciate a full years entertainment coming to Mallard Court. Wi-Fi for all rooms will enhance residents experience outings are always welcomed and enjoyed. Reading "out loud" with groups enjoyed especially, poetry themes it helps stimulate conversations and memories enjoyed. Assistance with or; Drinks left close to hand (safely) for wheelchair users."

Jane T
carehome.co.uk rating: 3.92 out of 5

"Mallard Court Care Home is an excellent nursing home, from the manager to the cleaner all are very caring and welcoming. The facilities are first class and very well maintained. The staffing levels are excellent as are the entertainment and activities. I am very happy with the way my wife is cared for."

carehome.co.uk rating: 4.92 out of 5

"The staff are friendly, empathetic and competent. Communication with the family is excellent. Management is clear and pre-emptive. My mother has had excellent care."

Mike K
carehome.co.uk rating: 4.08 out of 5

"Excellent care home providing appropriate care for each individual resident. This includes entertainment and activities alongside personal care."

carehome.co.uk rating: 4.75 out of 5

"Very satisfied with the care my partner has and is receiving. His every need is taken into consideration and he seems very happy with his day to day life."

Christine M
carehome.co.uk rating: 5 out of 5

"The care home is very clean, and the staff are all very good, right down to the domestics. The food is excellent, better than I can cook myself. I hope it will continue, I think it will, so far, so good. If I continue with the treatment I may not be in long, hoping so."

Maureen D
carehome.co.uk rating: 4.43 out of 5

"It is my first experience of a relative in care and as long as they are content (and he is!) we as a family will be. He appears well fed, listened to, respected, opinion valued and cared for despite the constraints of the care system. Well done to all who work in this difficult profession."

Carol W
carehome.co.uk rating: 3.83 out of 5

"The carers are very kind and work very hard but have too many residents to look after, including dementia cases. Some needing one-to-one care. Facilities are good, food is excellent. Upgrading of lounges and dining rooms taking place, new carpets etc."

Jean W
carehome.co.uk rating: 4.18 out of 5

"Mum was admitted in February 2016. The care and support in Mallard Court is excellent. As a family we are all very pleased at how mum has settled in. Thank you to everyone at Mallard Court."

Paula F
carehome.co.uk rating: 5 out of 5

"Very caring staff, beautiful building, setting is very good. Food excellent. Dinning room set up is great. As we were out with mum daily, cannot say what the daily routine was like. I would definitely bring mum back for another holiday."

Rose B
carehome.co.uk rating: 4.91 out of 5

"My mother-in-law is 95 years of age had a one week respite stay in Mallard Court. Approx four years ago and my wife and I were faced with finding a permanent place for her we didn't hesitate to approach Mallard Court. We were very fortunate to be offered a permanent place for my wife's mother and we have nothing but praise for all aspects of Mallard Court, from the manger to the cleaning staff, a wonderful team."

carehome.co.uk rating: 4.75 out of 5

"I was only there for a short time as the friend I came to visit was very ill and taken to hospital. However I would like to say how kind the carers were to me as I was obviously in shock re my friend. I was able to wait until my friend was in the ambulance and able to speak to her sister which was some comfort to me.The impression of the area I saw was one of calm, peace and cleanliness but also with residents able to move around."

Yvonne M
carehome.co.uk rating: 5 out of 5

"I found the care home very pleasant with the staff members being very understanding and extremely helpful when required to assist at anytime. The meals were well prepared and enjoyable. I have no complaints during my brother's respite stay there."

Fred B
carehome.co.uk rating: 4.58 out of 5

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