Reviews for Magnolia Court Care Home

"My husband spent 2 weeks respite in Magnolia Court and was very happy and well looked after,even though he was very apprehensive about going. Staff very cheerful and caring.Food very good and home very clean.Thank you to everyone"

L M
carehome.co.uk rating: 5.00 out of 5

"My husband has been living at Magnolia Court for one month. He has adjusted well to life in the home: the carers and the nurses are doing a great job at looking after his needs and keeping him comfortable. The home is very clean and well furnished with homely lounges and excellent TVs. My husband enjoys the activities especially the quizzes and animal visits."

Eve W
carehome.co.uk rating: 5.00 out of 5

"Lovely, warm and caring staff. The activities team are great with plenty of activities available. Staff went above and beyond to help my family and I stayed in touch with my aunt during her last few days, which were during the pandemic. As a family we appreciated video calls with her, allowing us to see and speak to each other. Would highly recommend Magnolia."

Sarah C
carehome.co.uk rating: 4.83 out of 5

"Generally satisfactory as shown in my ratings. Rooms are on the small side but cannot be changed."

J W
carehome.co.uk rating: 3.92 out of 5

"Throughout four good years of my elderly mother’s final residence at Magnolia Court Care Home (Barchester) staff and employees showed an unusual degree of commitment to residents and were highly personable, warm, thoughtful. We formed valuable and enduring relationships with managerial, nursing, caring and other staff. The Home was well maintained, clean, orderly. Care plans are reviewed periodically. Staff were always accommodating and responsive. During the pandemic and widespread lock-down that followed, the isolation of residents, cut-off from contact with families proved a very great hardship. The home managed this transition well and compassionately. Key staff were retained through most of the crisis. I applaud the courage, determination and hard work of staff who maintained care routines and patient’s comfort and dignity throughout the crisis. Magnolia will be remembered by us as a vibrant, buzzing community of good people with a genuine commitment and gift for caring."

Glenn S
carehome.co.uk rating: 4.33 out of 5

"My father was a resident at Magnolia Court for over five years. He was always looked after and as a family, we also felt supported by the team. The staff knew him well and understood his temperament and needs. The carers are amazing and we have the utmost respect for them and the work they do."

C R
carehome.co.uk rating: 4.58 out of 5

"My family were recommended to Magnolia Court Care Home by several different friends. We were very impressed by the management and staff when we visited the home to view it. A place was found for my husband just a week before the lockdown by the government but the manager and staff helped to make my husband’s transfer to the home as smooth as possible in spite of the very difficult timing. He was later moved to the dementia floor where again staff and carers showed themselves to be caring, compassionate, professional and immensely kind in helping him to settle down and get used to his new environment. There have been great efforts by carers for our family to keep in contact with our resident loved one during the lockdown when we have been unable to visit and that has been very appreciated by us all. The marvellous cooking and warm hospitality to visitors and residents alike is impressive."

Rosemary
carehome.co.uk rating: 4.75 out of 5

"Magnolia Court is a really well run and clean, well-designed home for older residents with an amazing staff of carers, nurses and support staff. Our mother is 94 and has Alzheimer's disease. She has been a resident here for over five years and we have always felt she was cared for and loved by the team on her floor. Before she was confined to bed full time, she enjoyed their varied daily activities such as music, dancing, crafts and other entertainments as well as trips to the pretty garden. They also have an excellent kitchen with great catering providing a varied, high-quality menu with lots of choice. The little touches such as homemade cakes every day, make all the difference to residents who might be missing their own homes and cooking for themselves. I would recommend it to friends who might be looking for a care home for elderly or disabled relatives."

Geraldine G
carehome.co.uk rating: 4.42 out of 5

"My sister has MS and has been at Magnolia for eight months. All the caring staff have been like a family to her, especially during these difficult times with Covid-19. The staff have obviously been having a difficult time themselves. But have remained selfless not only in the daily care but also maintaining the spirits of residents and reassuring them, whilst maintaining the efficiency of Magnolia."

Annette G
carehome.co.uk rating: 4.25 out of 5

"My sister was pushed out of a rehab hospital at the beginning of the coronavirus crisis. We had hoped she could go direct to Magnolia Court but, sadly, the expected vacancy did not materialise. The manager immediately arranged an introduction to another care home where she spent three months under the lockdown regime. With the easing of lockdown and the possibility of visits, we wished to arrange for her transfer to Magnolia Court which is closer to her friends and family. Again, the manager of Magnolia Court sorted us out and arranged the transfer in a most professional manner. He and his staff have been at all times helpful, resourceful and co-operative. I believe my sister is now as happy as possible, save that she would rather be in her own home. With this in mind, she is now receiving physiotherapy (which was not possible during the lockdown period)."

Alex W
carehome.co.uk rating: 4.50 out of 5

"It's difficult to give a comprehensive review as my aunt was admitted during COVID lockdown. We were allowed into Magnolia Court for a pre-visit and then again for the first 2 days of admission to allow my aunt to settle. The environment is lovely; homely, clean, beautifully furnished and decorated. We joined my aunt for her 1st meal; it looked delicious and my aunt really enjoyed it. Thereafter, only half-hour garden visits which is understandable but difficult on weekdays when working 9-5, as last visits are up to 4:40pm. However, the garden is a little oasis - peaceful and very well maintained. Speaking with other residents/visitors who were there pre-COVID, it sounds like the activities, events and outings were well-organised and well-received, and I regret that my aunt could not experience these. All of the staff we met throughout were friendly and showed great kindness and empathy, not only towards my aunt, but to us especially when she passed away and we felt well-supported."

L C
carehome.co.uk rating: 3.83 out of 5

"My father was only in Magnolia Court for a short while before sadly dying. During his time there, the staff showed only patience and kindness during what is, for everyone, a very stressful time. A special mention to the activities co-ordinator who went out of her way during our visits and the night nurse who was so kind on the night he died. All the staff I met were really delightful."

Claudia B
carehome.co.uk rating: 4.33 out of 5

"My friend she’s been admitted to Magnolia Court in January 2020 and I would like to say that she’s receiving a high quality of care from all staff. I am impressed with the management team, always very helpful and kind. Nurses are very knowledgeable and efficient with my friend’s care needs. We had a good experience in the past when my friend’s husband was a Resident at Magnolia and that’s why we chose them."

Vilma S
carehome.co.uk rating: 5.00 out of 5

"My friend has been living at Magnolia Court Care Home for almost a year, the staff are professional and very accommodating. They treat the residents like their own family, they work as a team. Another thing I love about Magnolia Court, is always tidy and clean. Magnolia Court is a care home I will recommend to my family and friends."

T O
carehome.co.uk rating: 5.00 out of 5

"My husband has behavioural variant frontotemporal dementia, which is a challenging condition. My excellent GP recommended Magnolia Court to me when I was no longer able to manage at home; my husband was admitted in November 2020 and he very soon settled in. I have been extremely impressed by the quality of care which he is receiving. I am grateful for WhatsApp photos and videos giving me a glimpse "behind the scenes" and even in this time of Covid, the activities coordinators are providing a variety of activities to entertain the residents. I appreciate being able to visit in a special Visiting Suite and each time my husband looks well cared for and calm. This is an enormous relief to me and I am so grateful to the staff who are looking after him with such loving care. I also appreciate the excellent manager and his assistant who go out of their way to be sure that relatives are always informed and who run monthly relatives zoom meetings. It is a wonderful place!"

Elizabeth S
carehome.co.uk rating: 5.00 out of 5

"My mum was diagnosed with dementia and she has Type 1 diabetes. She was taken to hospital and the assessment there confirmed that she needed 24-hour care. This took us by surprise as we were not prepared with a choice of a care home. Magnolia Court in Hamstead was recommended and when we visited, we immediately decided that this was the right place for her. The first thing we noticed was the cleanliness and the friendliness of all staff. It felt like home. Mum was accepted in Magnolia Court care home and she has been there for 3 month now. She has settled well, thanks to the care and support of all the staff there. They showed her exceptional care medically and psychologically. They took extra care to understand her wants and needs and I am very grateful to everyone there from the manager to the daily house keepers. The rooms are clean, tidy and welcoming. The food is tasty and there are activities for everyone to be kept active and stimulated. A big Thank you!"

Lilia M
carehome.co.uk rating: 5.00 out of 5

"I have known this care home since December 2020 and can confirm and admit, that the service I have received is the best. All issues or questions are sorted in the nick of an eye. Overall, from admission till now, everything is smooth. We do agree that Covid 19 disrupted the service but we were made aware each and every week and month about the test to my friend who lives here."

Naaguesh A
carehome.co.uk rating: 5.00 out of 5

"Quite an elegant surrounding and carers are always happy to give a hand when needed. All amenities are at hand as well. I love the garden as I can go there and relax far from the maddening crowd. I can recommend this home to all my friends as I feel safe in this place. Thank you."

Gordon W
carehome.co.uk rating: 5.00 out of 5

"My mother had to change care home during the pandemic and all the staff at Magnolia Court welcomed her and took such care in meeting her advanced dementia needs. The timing of her move created tremendous stress on Mum, the family and the staff, but without missing a beat they went over and above to help her feel safe. No matter when I ring, any of the staff and the Manager will give me updates on how Mum has settled. The manager runs a professional, warm, caring and reassuring care home. He cares and has time for residents and their family members alike."

Pippa H
carehome.co.uk rating: 4.92 out of 5

"Great place, very attentive and accommodating staff who went to great effort to welcome us to celebrate my gran’s birthday at the home. Gran seems very happy here. Would recommend the home to others."

S M
carehome.co.uk rating: 4.50 out of 5

"My family and I have not stopped feeling blessed for having found Magnolia Court for our mother. All the staff have been fabulous; sensitive, caring, kind, and positive (not just the care staff but domestic staff, people who work in the kitchen, volunteer workers etc). We are always greeted and made to feel welcome and they bend over backwards to help. Activities are laid on and our mother appears to be well looked after and content. Thank you all."

Katherine P
carehome.co.uk rating: 4.58 out of 5

"My father spent 3 months at Magnolia Court care home. He was very happy there. The staff and management were FANTASTIC. My father passed away last week. I cannot thank everyone for their help and support during dads time here. He was treated with such dignity and respect. It is more like a happy family than a care home. Thank you all so much for everything you have done for dad and for us as a family x"

Christine B
carehome.co.uk rating: 5.00 out of 5

"The accommodation and facilities are of a high standard. There has been a recent major redecoration. I have found the staff to be caring and aware of the needs of my Aunt which she finds difficult to express because of advanced dementia. During the summer and autumn months, I have been able to borrow a wheelchair to take my aunt to a nearby park which she has enjoyed. I have also been able to stay for lunch and encourage my aunt to eat as she can be reluctant to do so. Previous to her residence at Magnolia Court, I was always worried about my aunt's welfare firstly when she was living at home with carers coming and then at a previous Care Home when we had to remove her because she would not settle down. There have been no such worries at Magnolia Court because I know she is being well looked after and the security is of a high standard. The management keeps me well informed of what is going on and I feel that any concerns I have will be listened to and appropriate action is taken."

Tony F
carehome.co.uk rating: 4.50 out of 5

"My father came to Barchester Magnolia Court Care Home after a traumatic two months of hospitals and home-living following an accident. In pain and very unsettled both physically and emotionally, the family's concern was his safety. I personally checked three care homes before selecting Magnolia and was warmly met by one of their nurses. My many questions were answered during the visit and I was immediately reassured he would be safe and well looked after. I liked the atmosphere and decor too. My reassurance was correct. Over the months our father was there, the staff could not have done more for him at every level from the carers to the nurses from the admin staff right up to management. A special thanks to the general manager, for coordinating sometimes complicated situations and for supporting our family at this point of crisis. His deputy, was also very helpful as was the administrator and staff. Many thanks for all your work!!"

Claudine P
carehome.co.uk rating: 4.25 out of 5

"My father moved into Magnolia Court in February. I feel safe, and secure that he is in good hands! Even my first online enquiry with the Manager was impressive, he was patient, understanding and helpful in all of my questions... myself feeling utterly overwhelmed about finding a suitable home. He helped make the entire process easier with his continued calm and caring persona, and attitude. His contact with me throughout continues to be such a relief as I live in Athens, Greece therefore not able to be more present physically. The activity organiser is wonderful! Her positive, caring, open personality is exactly what my father and the residents need! She knows how to get the residents smiling, laughing and feeling included and seen, which is just great! She listened to my pointers about my father's love of Sushi and took him out to eat a Sushi lunch at a local restaurant! Also that he was once a musician and they organised students to come in and play for him! Wonderful!"

Mia O
carehome.co.uk rating: 4.50 out of 5

"We used the Magnolia Court Care Home for respite care for my mum; she stayed for two weeks. I was concerned about putting mum into respite care as I had never done this before. With my hand on my heart, I can say that it was marvellous! The manager and his team of carers look after Mum so well that it put my mind at ease. Several family members went to visit Mum without booking and told me that Mum was always clean and dressed and well-fed; they were very happy with Magnolia Court. The staff are kind, friendly and very helpful and interacted with the residents; they encouraged Mum to take part in the activities, and they made my mum feel welcome and like part of the family. I will definitely use Magnolia Court for respite care again and can recommend them for this service. Well done, Magnolia Court!"

P C
carehome.co.uk rating: 5.00 out of 5

"My mother was a resident at Barchester Magnolia Court Care Home from November 2013 until her death in April 2022. Sadly she was seriously affected by dementia and by arthritis leading to her being effectively bedridden for her final eighteen months or so. During her entire stay at Magnolia Court Care Home my mother was treated with the utmost care and kindness with due regard always being paid to her increasingly fragile condition. The standard of nursing care was extremely high as was that of the caring staff and despite my mother having always been opposed to moving to a home she quickly began to appreciate the high quality of the care available to her. The home itself is a purpose built building and is finished to a good standard with easy access. It is set in attractive grounds with a well tended garden area available when weather permits. General facilities such as lounges and dining room are to a high standard as are the activities laid on for residents. Happy to recommend the home to others without reservation."

Neil G
carehome.co.uk rating: 4.75 out of 5

"Magnolia Court Care Home has a great standard of service. All the staff are caring and very friendly and helpful. My mother is very happy here. It is a wonderful professional place where you can relax when you leave your loved ones here. I cannot recommend this place enough."

Hiba S
carehome.co.uk rating: 4.58 out of 5

"I only have positive things to say about Magnolia Court. First of all, the staff were all friendly and lovely. They are helpful and patient with the elderly. Second, the place is clean and spacious. Lots of outdoor lighting. The food is fresh and varies. It feels like a 5-star hotel. Everyone is also polite and helpful. They treat my aunty with respect and dignity. She is happy here as she says only good things about the place and she is smiling. I am grateful for her to be here. It is like a hotel but better."

Ola A
carehome.co.uk rating: 5.00 out of 5

"My husband had severe dementia and presented with challenging behaviour as he fought anyone who touched him. The staff coped very well with this without any complaints. I spent time with my husband and always felt I was well supported by both carers and nurses. The staff were polite and helpful."

Monica R
carehome.co.uk rating: 4.08 out of 5

"We searched long and hard to find a good care home for my husband. Magnolia Court was by far the best option. It is clean, light, friendly and warm, the staff are courteous and treat the residents with respect, and it has a family atmosphere. They make great efforts to ensure that the residents are stimulated and entertained. They keep me involved with health decisions and ensure that he has all the relevant injections. My husband thinks that he is in a five-star hotel."

C G
carehome.co.uk rating: 5.00 out of 5

"Mum moved to Magnolia during the pandemic in October 2020. She was immediately welcomed and given a lovely corner room overlooking the garden and allotments to the rear of the home. The staff were truly amazing and Mum formed good relations with them. The level of catering and activities was excellent and she was extremely comfortable throughout her stay. She passed away just before her 92nd birthday and I am extremely grateful that her life ended on such a positive note. Many thanks to all the staff for their friendliness, compassion and caring. I recommend Magnolia very highly."

Philip W
carehome.co.uk rating: 5.00 out of 5

"This was my second experience of having a friend in Magnolia Court. It is, in my opinion, well managed with caring staff and very pleasant rooms. Unfortunately, this was not the right place for my friend as she felt cut off from her life. As she would only agree to a short stay, she never really took advantage of the facilities, wouldn't mix and felt very isolated. She felt that the home was more suitable for people in end-of-life care or with dementia rather than for rehabilitation following a hospital stay. Sadly it was not a successful stay."

A T
carehome.co.uk rating: 3.75 out of 5

"My mom, who has dementia, received respite care after a fall where she was initially hospitalized, then transferred to Magnolia Court. At that time I received daily updates, videos and pictures of Mom's daily activities from staff. Mom attended daily social events, some in costume. Mom is happy and smiling in the pictures. My mom, who for decades had volunteered in the community teaching Tai Chi, while a patient at Magnolia, was able to still teach Tai Chi. The care at Magnolia is individualized for each patient. Her care during her stay was exceptional. I have visited Magnolia on several occasions, As a nurse I have witnessed exceptional caring acts by staff. The care home is kept very clean, the food excellent, the decor very lovely, and the entertainment and variety brilliant. Mom has also been in receipt of wonderful community outreach, with the staff inviting Mom to entertainment events at Magnolia. Thank you to all managers and staff for providing exceptional care."

Angela S
carehome.co.uk rating: 5.00 out of 5

"I would like to thank all staff and management for their dedication and care. Our father feels good, he is in good hands. Thank you."

Fatima C
carehome.co.uk rating: 4.33 out of 5

"Excellent all over."

Walid T
carehome.co.uk rating: 5.00 out of 5

"I'm glad my husband is in your establishment."

Meriama M
carehome.co.uk rating: 4.50 out of 5

"Barchester Magnolia Court Care Home is a well-run, clean and efficient care home. Its staff are friendly, efficient, caring and supportive. A real credit. The residents are treated with dignity and respect and us, as visitors, receive a friendly welcome and my friend is always happy there."

N P
carehome.co.uk rating: 5.00 out of 5

"My brother stayed at Barchester Magnolia Court Care Home for two weeks respite. I visited regularly and was very impressed with the home. All the staff were warm and welcoming to us. The care that my brother received was second to none. The food was excellent. Nothing was too much trouble. If I could give more than five stars I would!"

Alison B
carehome.co.uk rating: 4.83 out of 5

"Every time we have visited, we have been warmly welcomed and impressed with the cleanliness of the facility. There are an amazing number of activities for the residents, keeping them engaged. It brings us tremendous peace of mind having mum cared for here."

N S
carehome.co.uk rating: 4.92 out of 5

"Can't fault it in any way. Everybody was helpful."

Rosemary J
carehome.co.uk rating: 5.00 out of 5

"Hi, I was here at Barchester Magnolia Court Care Home for a week. It was a new experience for me. I am happy with all the staff who helped me to go through this week. They were kind and helpful. Thanks to the manager and deputy manager for their administration. I will go back to Canada now and take a good experience I had from Magnolia Court."

Sibelle M
carehome.co.uk rating: 5.00 out of 5

"A wonderfully caring home with excellent nursing, palliative and end-of-life care. Also, very welcoming for family and friends and a lovely, attractive environment."

I B
carehome.co.uk rating: 5.00 out of 5

"Very good service and care. Staff are very helpful and very nice to deal with. The care centre has a nice atmosphere and very well presented. Good environment for recovery and respite care."

Gareth S
carehome.co.uk rating: 5.00 out of 5

"My father stays in the care home. I can confidently say that this place is the best place for my dad as the workers are so caring and the environment is great. My father is very comfortable and happy here. I always hear him praising the workers."

N P
carehome.co.uk rating: 5.00 out of 5

"I felt supported and cared for. It was the small things that made the difference - a smile at the right time and consideration at all times."

A S
carehome.co.uk rating: 4.75 out of 5

"A close friend is currently a resident in Barchester Magnolia Court Care Home until she regains her health and is able to return home. The staff at Magnolia Court, from the manager down, all show great concern for her well-being, especially as she had some mental issues and was refusing food and drink. With their care and encouragement, she is now starting to slowly improve. The home always looks immaculate and the staff are unfailingly friendly and helpful."

Judy W
carehome.co.uk rating: 5.00 out of 5

"My father was cared for with kindness, professional nursing and dignity during the last days of his life. My sister and I appreciated everything that the staff at Barchester Magnolia Court Care Home did and for their fairness in pricing, their kindness and helpfulness."

J M
carehome.co.uk rating: 4.42 out of 5

"The manager was excellent, he couldn't have been more helpful. We found the home cheerful and the facilities are excellent. It would have helped us enormously if the daily routines on the floor had been more fully explained. I often found myself running around like a headless chicken trying to find assistance. The staff on the whole were pretty good. The 2 people who ran the 'activities' were a joy. The food was ok but could have been more imaginative at times. My husband was vegetarian and had very little appetite so perhaps we didn't appreciate the full benefit of the daily choices. I found one had to practice being a bit more assertive than I was happy with to get things done. But the staff worked hard and were sometimes in short supply which made things more difficult. One of the nurses, provided much comfort to me when I needed it. My husband passed away in mid-June and everybody at Magnolia was supportive and gave 100% to the family at a very difficult time."

Elizabeth O
carehome.co.uk rating: 3.92 out of 5

"Magnolia is a great place and the staff, led by the manager, are the best one can hope for. Mother-in-law was very well looked after in the week she was there. This was her second visit and will be back for more. Facilities are great, services are great, and nothing is a problem. The team are truly providing peace of mind (to us) as we are allowed to take our break once in a while without any worry. Thank you we will see you again."

M R
carehome.co.uk rating: 4.25 out of 5