What our families say: Magnolia Court Care Home
17 October 2018View the report
"Throughout four good years of my elderly mother’s final residence at Magnolia Court Care Home (Barchester) staff and employees showed an unusual degree of commitment to residents and were highly personable, warm, thoughtful. We formed valuable and enduring relationships with managerial, nursing, caring and other staff. The Home was well maintained, clean, orderly. Care plans are reviewed periodically. Staff were always accommodating and responsive. During the pandemic and widespread lock-down that followed, the isolation of residents, cut-off from contact with families proved a very great hardship. The home managed this transition well and compassionately. Key staff were retained through most of the crisis. I applaud the courage, determination and hard work of staff who maintained care routines and patient’s comfort and dignity throughout the crisis. Magnolia will be remembered by us as a vibrant, buzzing community of good people with a genuine commitment and gift for caring."
Glenn Scarehome.co.uk rating: 4.33 out of 5
"My father was a resident at Magnolia Court for over five years. He was always looked after and as a family, we also felt supported by the team. The staff knew him well and understood his temperament and needs. The carers are amazing and we have the utmost respect for them and the work they do."
C Rcarehome.co.uk rating: 4.58 out of 5
"My sister was admitted as a temporary/respite resident following several months in hospital settings following serious falls resulting in fractures that left her virtually immobile and suffering from ongoing health problems. To compound the problems, her admission came shortly after the COVID 19 Lockdown measures were announced, as both the NHS and Care Sector came under unprecedented pressure. In spite of the challenges, the team at Magnolia were unfailingly helpful in arranging her admission, managing the required isolation and providing care and support during her stay. Staff directly involved in her care were very helpful in overcoming the difficulties in communication created by the Lockdown and sympathetic to my sister and to myself and others trying to maintain contact with her. The management team were helpful in relation to all medical and nursing matters and particularly so in arranging her final transfer to a long-term place in another nursing home in spite of COVID 19 problems."
Christopher L Ccarehome.co.uk rating: 3.42 out of 5
"My husband was well cared for. He was able to relate to the staff even as his condition worsened over time. I felt they were loving, respectful, and capable. The music therapy was most beneficial to my musical husband as were the activities as far as he was still able to participate. The feeling of always having company and the generous facilities for family visits made me feel that indeed he was better off in Magnolia than as previously, at home. Huge gratefulness to the staff - all of them, including kitchen staff, cleaners, and reception. The garden was a joy to all, resident's families, and visitors."
D Vcarehome.co.uk rating: 4.5 out of 5
"Generally satisfactory as shown in my ratings. Rooms are on the small side but cannot be changed."
J Wcarehome.co.uk rating: 3.92 out of 5
"Lovely, warm and caring staff. The activities team are great with plenty of activities available. Staff went above and beyond to help my family and I stayed in touch with my aunt during her last few days, which were during the pandemic. As a family we appreciated video calls with her, allowing us to see and speak to each other. Would highly recommend Magnolia."
Sarah Ccarehome.co.uk rating: 4.83 out of 5
"The team at Magnolia Court were without exception warm, helpful and compassionate. I took an elderly relative I care for there for respite at short notice. The team were so helpful. My relative had a really good stay and if or when we need to do this again, we would try to come back to Magnolia."
Alexandra Pcarehome.co.uk rating: 3.83 out of 5
"On the whole a good experience, in particular, a responsive and engaging manager with staff who are friendly and helpful."
M Ecarehome.co.uk rating: 4.36 out of 5
"My husband has been at Magnolia Court for about 5 weeks. I am thrilled with the standard of care and the level of nursing and general caring. Each person has a warm and kind attitude and does their best to be attentive and helpful both to my husband and family members."
J Jcarehome.co.uk rating: 4.5 out of 5
"This home is very well run by the manager and her staff, who maintain a friendly but professional atmosphere. They are very welcoming to visitors and helpful when the needs of residents require discussing. The home has been built some years ago, so that the rooms are rather small and lack ensuite showers. However, major modernisation would involve loss od a number of rooms and probably make the home not viable economically. The staff manage this limitation very well."
D Tcarehome.co.uk rating: 4.75 out of 5
"My mother has been a resident at Magnolia Court for almost two years with advanced stage dementia with Lewy Bodies. She requires full care. I cannot praise the staff highly enough. Even though my mother cannot communicate and is immobile, she is treated with warmth, dignity and affection, gentleness and consideration for her every possible need. Returning from 5 days in hospital with a chest infection was like coming home; my mother was welcomed and she settled back into her own bed with relief. I, myself, look forward to visiting and spending time - the friendly, inviting atmosphere and high level of competency give absolute confidence in the care residents receive. The gardens are beautiful, the food superb, residents' own rooms and the dining room and lounges are elegant. We feel incredibly lucky that mum has had her end of life in contentment and love at Magnolia Court."
Helen Tcarehome.co.uk rating: 5 out of 5
"My husband came to Magnolia Court with advanced bladder cancer. He was looked after very well by very caring staff. The management was excellent and immediately dealt with any problems which we identified. All the staff were very friendly and willing, from the kitchen staff to the cleaners to the nurses."
Barbara Fcarehome.co.uk rating: 4.83 out of 5
"My dear friend and former mentor needs memory care at this time in his life. He is an extremely dignified gentleman with a long and illustrious career. The care that he is receiving is superb. The staff are extremely professional in their care of all residents. The atmosphere is pleasant and all residents are treated with patience, respect and dignity from everyone on staff from nurses, aids, meal service, cleaning to administrative staff. What an amazing place!"
S Scarehome.co.uk rating: 5 out of 5
"My wife is well cared for. Senior staff provide efficient support. All but one carer has been polite and helpful as are catering and maintenance people. The garden was a joy in the summer. Drawbacks. The rooms are on the small side. Endless rubbish on the TV in the day room."
J Wcarehome.co.uk rating: 4 out of 5
"The staff always follow residents individual requirements in a most careful manner and the food is always prepared and served excellently."
John Richard Fcarehome.co.uk rating: 5 out of 5
"My wife has been at Magnolia Court for 18 months. She is well cared for and I am able to visit her most days. The staff are amazing. The management is fine. The cost is high but represents value for money. It is a great help that the NHS bears more than half of the cost."
Gordon Tcarehome.co.uk rating: 4.18 out of 5
"My husband came for 2 weeks respite care while I was on holiday. He had been here before and he has been very comfortable and happy. The staff are most helpful in helping us. A very good atmosphere. Thank you"
Rosemary Lcarehome.co.uk rating: 4.91 out of 5
"The staff work as a team, you don't hear 'I am not on this duty'. Staff is very helpful."
Surrinder P Scarehome.co.uk rating: 5 out of 5
"From my first visit to Magnolia Court Care Home, I found the care home itself, spotless and well kept. the atmosphere and staff (all members) were warm friendly and very caring. There was constant activities, meetings and events that included family as well as relatives. Information was up to date and displayed throughout the building. It is a pleasure to visit my Mother here as I am confident she is receiving the best of treatment. Staff keep us updated and involved in all matters."
Hyacinth Fcarehome.co.uk rating: 5 out of 5
"Apart from a couple of problems with one of the carers, we are extremely satisfied with the overall standard of care."
Mark Lcarehome.co.uk rating: 4.33 out of 5
"Magnolia is a very friendly, clean and buzzing with life nursing home. Residents and staff are one big family. There is compassion, understanding and help. Especially in the critical situations when residents and their families need to be comforted when the grief and distress need to be eased. Personally, I am grateful for the attention and help my husband and myself experienced."
M Wcarehome.co.uk rating: 4.5 out of 5
"My aunt-in-law was in Magnolia Court (Barchester Care Home) for nearly six years until she passed away peacefully aged 91. Throughout her stay we had no significant complaints: she was well cared for and comfortable, and the staff were always kind and gentle to her. It is a pleasant care home with high standards and I thoroughly recommend it."
Jane Bcarehome.co.uk rating: 4.75 out of 5
"I fell just before Christmas 2017 and fractured my left humerus, just below the shoulder. Over Christmas, my two daughters looked after me (I live alone) but I decided to go into care and let them be free of worry. This home is delightful - the staff is a real league of nations but they work together very harmoniously and nothing is too much trouble. As to cost, it is dearer than other homes in the neighbourhood but in my opinion, it is well worth the extra expense."
John Dcarehome.co.uk rating: 4.83 out of 5
"Any employee - employed at this Barchester Home can be approached for help. One does not get the answer - "I am not a carer"."
Surrinder Scarehome.co.uk rating: 4.88 out of 5
"Magnolia Court is an extraordinary care home. It is, in my experience, difficult to manage the enormous pressures of caring for the elderly, frail and vulnerable members of our society. Our aunt has been looked after with an extraordinary degree of professionalism, dedication and real care. It is not just one person who makes the difference but the way everyone seems to work as a team. My aunt's dignity and humanity are respected and acknowledged and every attention is given to the details of her care by the wonderful staff and management of this excellent care home. Fantastic."
Declan Fcarehome.co.uk rating: 5 out of 5
"Over 30 years ago I was befriended by my then neighbour. As the years passed I moved but she remained in the same area. As she had no family I became her next of kin and had to eventually move her to a home. After looking around I found Magnolia court. The care was second to none and the staff are caring and compassionate. She remained there very happily until she passed away recently."
Jane Scarehome.co.uk rating: 4.58 out of 5
"My mother stayed for over 1 month in short-term respite care and her stay was very comfortable. She was apprehensive but she was well supported from the start and the manager met personally with me to review options and explain the process, which put my mind at rest. The food was to our surprise very good and the rooms were well appointed. The downstairs sitting room area is lovely for a chat and the staff were always accommodating. I highly recommend Magnolia Court."
Adamcarehome.co.uk rating: 4.83 out of 5
"I came to Magnolia Court to recover from a broken wrist and I found all staff and facilities to be very good, as per my ratings below."
Beverley Dcarehome.co.uk rating: 4.83 out of 5
"The home is clean and neat. The staff are excellent and professional in their duty. They are warm and receive you with a smile and assurance."
Adedayo Icarehome.co.uk rating: 4.67 out of 5
"I would like to say I am a long time friend of a resident for over four years. I always find she is well fed and kept very clean too. I would notice if it was not as I still do volunteering with elderly folk in the Hospital. She appears content with her surroundings and the staff say she is sweet, I think so too. In my opinion, she is given great care in all areas of her being here."
Cynthia Pcarehome.co.uk rating: 4.27 out of 5
"The majority of staff are kind and thoughtful but the turnover is alarming, meaning that at times, the provision is not adequate and the residents and remainings staff are therefore not fully supported. The entrance hall and downstairs lounges are well decorated and smart but more care should be given to individual rooms, upstairs lounges and the maintenance of furnishings and fixtures."
G Scarehome.co.uk rating: 3.42 out of 5
"Entering the home is welcoming and bright. The nursing and care is of the highest standard. There are always nurses and carers on hand to keep the residents safe and cared for. Magnolia Court is well run by the management."
C Lcarehome.co.uk rating: 4.09 out of 5
"I think this is one of the best homes in London. Every member of staff is so courteous and so very helpful."
Inder Scarehome.co.uk rating: 4.83 out of 5
"This care home cannot be faulted. Excellent in every respect."
Beryl Tcarehome.co.uk rating: 5 out of 5
"There should be more carers in order to provide a prompt and personal quality service. The carers are wonderful but need help."
M F Ocarehome.co.uk rating: 4.33 out of 5
"My mum stayed here for 3 weeks respite at short notice, as she had high anxiety as the rest of the family were going abroad on holiday for 2 weeks. The staff were outstanding, they developed a care plan and reassured us they would provide excellent personal care and they did. Nothing was too much trouble and my mum has come home physically and emotionally stronger than ever."
J Dcarehome.co.uk rating: 4.75 out of 5
"Originally we intended to place to my wife in another home in Camden but they judged wrongly in my view that my wife was too ill for them to take on. Magnolia Court Care Home evidently has greater experience in dealing with patients with domestic. The level of care they have provided in the last two months has exceeded our expectation. The room is compact but light and airy. The facilities at Magnolia Court are fine and the food is excellent. The staff are a delight and provide a very high level of care. No complaints at all and Magnolia Court has allayed all the fears we had before committing my wife to an environment outside home."
G Tcarehome.co.uk rating: 4.5 out of 5
"Magnolia Court is very well maintained. Very clean with attractive lounges. There is entertainment for residents and care is taken to make residents feel at home. The standard of nursing is excellent and I feel very confident that my husband is being looked after. The carers are friendly and kind and I have no complaints."
S Tcarehome.co.uk rating: 4.33 out of 5
"The staff are kind and caring, always smiling and very professional. I have no other experience of care homes but I believe this home is exceptional. It is very calm and you feel that your loved ones receive all the medical and caring support they need day and night. The rooms are bright and clean (just a little small!)."
Emma Kcarehome.co.uk rating: 4.55 out of 5
"I have found the staff to be kind and caring. Good activities. The organisers in charge of activities and days out are particularly helpful and enthusiastic and respectful to the residents. I cannot praise them enough. My Mum's main complaint is that the food could be hotter - mentioned many times! But overall we are delighted."
G Gcarehome.co.uk rating: 4 out of 5
"Very satisfied with very caring staff and particularly management. I came into this care home from hospital to be cared for after a fall and have been cared for 3 weeks and feel so much better."
Flora Mcarehome.co.uk rating: 4.58 out of 5
M Pcarehome.co.uk rating: 4.17 out of 5
"Immaculate and extremely well managed. Caring and joyful staff. Marvellous timetable of activities. Am very grateful to have my mother here in this care home for her "end of life cycle" where I am able to assist her in a lovely environment. All round I can say this place is run at a very high standard."
Belinda Hcarehome.co.uk rating: 5 out of 5
"All the staff were very welcoming and friendly. Working very well with my father. The home is very clean, organised and well looked after. My father looks well and all residents are very smart."
Kina Lcarehome.co.uk rating: 4.75 out of 5
"My mother was transferred here from the hospital with a broken right femur. First impressions were very pleasant, clean and welcoming reception and staff. It felt like a holiday hotel. The room was excellent with a TV, ensuite bathroom and toilet. Staff again were excellent, friendly and caring - although sometimes a bit of a wait for her lavatorial needs (she needs a hoist) Overall very pleased."
M Lcarehome.co.uk rating: 4.55 out of 5
"My cousin arrived in February distressed and ill. The care that the staff have given her changed her, she has put on weight, is clean and content as possible. They manage her well and are caring in attitude to her and the family members."
Jennet Jcarehome.co.uk rating: 4.92 out of 5
"My husband has settled in very well. Staff are very helpful and amenities are very good. There is a lot of entertainment that he likes. He is a bad eater and the staff always try to give him another option."
Catherine Lcarehome.co.uk rating: 5 out of 5
"After visiting my mother at various times of the day, I invariably found her engaged, clean, occupied in group activities. She is helped to eat if needed. The staff are engaging and my mum recognises the familiar faces. I have found all the facilities top class and always accessible. The lounge is handy for family visits and meal times can be shared with her."
Martin Mcarehome.co.uk rating: 4.42 out of 5
"My mother, in late stage Lewy Body Dementia, was transferred to Magnolia Court, NW2 after a difficult 6 month period of home care. Given my Mother's rapid decline and loss of cognitive and physical function, the move was inevitable. Even so, as all families find, the final decision to move a loved one is heart-wrenching. The sense of relief and gratitude I feel since my Mother's move to Magnolia Court has replaced any doubts. My Mother is treated with kindness, dignity and patience. Her individual medical, psychological and social needs are carefully considered and provided for. The staff are gentle, attentive, professional and respectful. In a short time, as a result of the outstanding round the clock care, consistency, regular excellent meals- healthy, appetising, fresh, well cooked and appropriate to resident's needs, careful personal care and hairdressing. My Mother shows improvements; she is calm, settled and content."
Helen Tcarehome.co.uk rating: 4.83 out of 5
"Admitted from hospital for short term to regain confidence and I am very happy with the service."
S Mcarehome.co.uk rating: 5 out of 5
"Magnolia Court is a quite outstanding care home. My husband has dementia and has been a resident in Magnolia Court for nearly six years - so has been through a large number of 'phases', from hyperactivity to his present state of complete immobility and inability to communicate with the outside world. At every stage, the staff at Magnolia Court have treated him with care, respect and compassion - and as I visit every day, I have watched them treat the other residents with exactly the same combination of warmth and understanding. Many institutions say in their mission statement that they respect and honour the humanity of their residents - but Magnolia Court actually puts this into practice, day in and day out, from top to bottom. This has been consistent through staff changes, management changes and refurbishment of the building. I don't know how they do it - but it has made what could have been a deeply painful experience into a part of life's rich pattern. Ten out of ten!"
Jeannie Ccarehome.co.uk rating: 4.83 out of 5
"As a family member of a resident, I have visited her at Magnolia Court a number of times and I am so impressed with the warm and welcoming attention of all the staff. The freshness and cleanliness of the home is excellent. I would certainly recommend Magnolia Court to anyone in need of care."
Maureen Pcarehome.co.uk rating: 5 out of 5
"I only have 3 weeks experience but have found the care home welcoming, friendly and well run. All staff ready to help and listen to concerns. Food generally very good. More one to one time for residents would be an advantage but I recognise this is down to staffing levels. A very nice birthday party was organised for my resident."
Julian Hcarehome.co.uk rating: 3.83 out of 5
"I am a resident after a hip operation for three weeks. The care and attention from all the staff have been excellent. Every little detail I've asked for has been dealt with kindness and more than I could ask for. The general manager has done everything for my stay to make me happy and comfortable."
Jean Hcarehome.co.uk rating: 5 out of 5
"In my view, Magnolia Court is one of the best of the care homes I have been visiting. The staff are friendly, the home is neat and clean. The food is nicely prepared and tastes good."
J Ecarehome.co.uk rating: 4.58 out of 5
"I particularly enjoyed the music and dancing. We felt most welcome, especially with our six grandchildren. My auntie really enjoyed herself."
Mia Scarehome.co.uk rating: 4.58 out of 5
"Staff are always helpful and smiling, even with some of the resident's behaviour."
S Scarehome.co.uk rating: 5 out of 5
As you know, I visited several homes over the latter part of last week and felt that Magnolia Court was the one which would suit my father best, for various reasons - it has a lovely feel to it, it has a good location, all the staff were lovely and you provide two proper cooked meals a day - and that is so important (and you remember my dad from 1978!).
"Very pleased with care and facilities. Staff very pleasant and food is good. My sister has been a resident in Magnolia Court for over 3 years."
Laura Hcarehome.co.uk rating: 5 out of 5
"Fantastic entertainment for the residents birthday celebrations. Activities staff really make an effort for the residents. Kind and considerate."
Mia Ocarehome.co.uk rating: 3.58 out of 5
"Mother moved to North London in December 2015, at the age of 94. For much of this time, she has been a resident of Magnolia Court, a remarkable community set in North London. From the outset, she was made to feel welcome and well liked. I cannot sufficiently praise the care, support and personal attention she has received from the team of dedicated professionals. The dignity and comfort of the residents are placed at the heart of the community. Its ethos radiates outward to affect all members — an inspired leadership team, carers and activities, catering and administrative staff and resident's families. The atmosphere is at once calm, informal and unhurried, with a decidedly ‘can do’ feel. In recent months, Magnolia Court has successfully completed a refurbishment cycle, giving carers, residents and their families — a relaxing backdrop to our lives and supporting roles. My appreciation for the work of his community is boundless. I have no hesitation in recommending it to others."
Anoncarehome.co.uk rating: 4.25 out of 5
"I am writing to thank all the staff and management of Magnolia Court on behalf of my mother. We needed a home for my mother to stay in and be looked after during the period while her home was redecorated and renovated. The staff were excellent, loving and care. Day to day care and the attention to her needs were excellent. Whenever I visited my mother, I noticed how much she enjoyed her stay at the home. The management was very accommodating and flexible to our needs and specific requirements. We would definitely use the home again if needed."
Ronniecarehome.co.uk rating: 5 out of 5
"I had an amazing experience during my stay at this nursing home. Staff had been very caring, friendly and helpful. Always willing to go that extra mile to bring a smile on your face. Rooms are always kept clean and tidy. Even at reception, you will always receive a warm welcome. Overall, our experience has been amazing and wonderful. Would highly recommend."
Daisy Bcarehome.co.uk rating: 5 out of 5
"Recovering mobility after a broken ankle. Nearly all staff excellent and caring, with two exceptions."
E Kcarehome.co.uk rating: 3.83 out of 5
"Staff are excellent. They are very patient and kind and that is the most important thing. Cleanliness is excellent and I would recommend this care home to anyone."
Rachel Hcarehome.co.uk rating: 4.5 out of 5
"I found the service of care workers/nurses excellent. All the entertainment was of a very high standard and most enjoyable. The cuisine was also very good."
H Mcarehome.co.uk rating: 4 out of 5
"To improve care support. To improve treated with dignity from a few people in the carers group."
Gladys Lcarehome.co.uk rating: 3.67 out of 5
"Magnolia provides very good care to it's residents. Although there are obvious shortages in staff, the care, attention, cleanliness and constant stimulation of the residents is outstanding. The atmosphere in the home is very friendly, carers, nurses and the administration staff work in a very close family like unit."
M Wcarehome.co.uk rating: 3.92 out of 5
"I am very pleased with the wonderful service that is provided at this care home."
Ivan Bcarehome.co.uk rating: 5 out of 5
"My husband was at Barchester Magnolia Court Care Home for almost 5 years and was cared for to a very high standard. Food very good, nursing excellent, cleanliness excellent and activities very good. I am very happy he spent his last years in such an excellent nursing home. I was there every day so I realise how good he was cared for."
Marian Mcarehome.co.uk rating: 5 out of 5
"A longer version of this message was sent as an email to the Management Team on 4.6.2016: "My family and I wanted to send you a commendation for the excellent service that we feel that Magnolia Court provides to its residents from our perspective as a family who has our beloved mother living with you. Overall, as a Caring Community of Staff, you really prioritise ensuring that the residents’ do experience a family atmosphere which is conducive to their well-being and we believe they feel very safe and stable with the healthy routine at Magnolia. All this is very important to us as a family and we really appreciate all the care and love being lavished on my mother and all the residents – the kind of atmosphere at Magnolia is rare and hard to find and not to be taken for granted. Many many thanks to you all. Best wishes and Congratulations!""
Michaela Mcarehome.co.uk rating: 4.83 out of 5
"I am writing on behalf of my Aunt to very highly commend the Activities Team. This culminated in the “multi-birthday” party for all the residents with birthdays in November. Not only was there attention to detail in the planning but the care & support that they showed (and always do) to each resident (& family member) to make EVERYONE feel special & included is remarkable. Nothing is too much trouble & they seem to be able to unite the whole team (including nurses/carers; kitchen team and reception) to all contribute (including to the dancing and celebrating!) which is a great attribute for them to have and makes us feel very special, like a big family. I believe this is important as it is the residents’ home & this family/homely atmosphere created gives a boost to the residents’ morale & keeps their spirits high. We really appreciate the hard work that is put into the breadth & variety of the entertainments that they arrange & recommend them highly."
Christine Mcarehome.co.uk rating: 4.75 out of 5
"A lovely environment my mum can call her home away from home. She is very well looked after here at Magnolia. The home is clean, comfortable and the staff are caring and well trained to cater for the needs of the residents. Very happy with my mother's care. I feel safe in the knowledge that she is very well here. She has settled nicely and is happy, clean and infection free."
J Pcarehome.co.uk rating: 4.75 out of 5
"Carers, nurses and the rest of the staff are always welcoming. The manager has good relationship with the staff. Hairdresser, physiotherapist, reflexology, chiropodist, optician, hearing aid services are provided when needed."
S Scarehome.co.uk rating: 5 out of 5
"My mother was a resident at Magnolia Court Care Home from July 2015 until January 2016. She had had a severe stroke and was unable to speak or swallow. Through her time at magnolia Court she was treated with excellent care and dignity. The staff were all caring and kind and also welcoming to the family. My mother passed away at the end of January 2016 at the age of 97. Her final years were spent in exceptionally caring nursing home."
P Mcarehome.co.uk rating: 5 out of 5
"My mother has been here for a week's respite. She has had wonderful care and she has settled in. Would thoroughly recommend this care home. The food has been amazing. The entertainment/recreation activities have been brilliant. The activities coordinators are superb. All The staff wonderful!"
D Kcarehome.co.uk rating: 5 out of 5
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