"My experience of the care and nursing at the care home was good with the occasional understandable lapses."
Michael L
carehome.co.uk rating: 4 out of 5
What our families say
We score 9.1/10
34 Reviews
Good
06 May 2017
View the report"Care was patchy as was the nursing care, but generally good."
M L
carehome.co.uk rating: 3.75 out of 5
"Friendly atmosphere, friendly staff, gardens beautiful, cleanliness, staff wonderful to Mom! Would highly recommend Lynde House. Ten out of ten."
L B
carehome.co.uk rating: 4.92 out of 5
"Care was excellent - I was ill and I was cared for well. Due to illness I stayed for 6 weeks. Food was good."
C C
carehome.co.uk rating: 4.92 out of 5
"My stay was for one week over Christmas. The food and drink I only had breakfast at Lynde House other times I ate with the family (breakfast very good) I did not partake in activities."
D H
carehome.co.uk rating: 4.5 out of 5
"I was very impressed and grateful for the invariable kindness, friendliness and willingness to help from ALL the staff in this house. I particularly liked the elegant dining room (more like a hotel than an institution). My room was comfortable with all the essentials, but no provision for a visitor (eg chair). I was less impressed by the state of the room. A superficial cleaning was done every day but my towels were not changed in over four weeks and during bed making, I had to ask for the bottom sheet to be smoothed. Maybe this was because I was there only temporarily. Generally, I feel well cared for and comfortable."
Leonie L
carehome.co.uk rating: 4.36 out of 5
"My stay was enjoyable. The food looked beautifully and well presented, activities were plentiful, personal care was excellent and I was treated with respect. The accommodation and grounds were easily accessible. Planned days out were provided including wheel chair usage. The staff were most helpful and supportive (nothing was too much trouble for them)."
Florence B
carehome.co.uk rating: 4.92 out of 5
"My mother went to Lynde House Care Home in Twickenham in April. From the day she went in all the staff were so kind and caring. They looked after her so well. They also took the time to make sure I was happy with mum's care. Although mum was receiving end of life care they took time to make sure she looked nice even painting her nails she was thrilled with this as she liked her nails to look nice. I have no hesitation in recommending Lynde House Care Home."
Hilary U
carehome.co.uk rating: 3.92 out of 5
"My mother stayed in Lynde House Care Home for two weeks, while I went on holiday. All the staff were very friendly and kind. The food was excellent and you could choose to eat in your room or in the dining room. Most importantly my mother felt safe and well looked after by everyone. Both the staff and residents seemed very happy."
Karyn C
carehome.co.uk rating: 4.92 out of 5
"My father stayed in Lynde House Care Home for respite care and so that my sisters and I might see more of him as he usually lives in Derbyshire. All the staff were wonderful, helpful and courteous and Dad was made very comfortable. He enjoyed the meals, the spa bath and the gardens in particular and we hope he will make another visit later in the year."
S H
carehome.co.uk rating: 4.25 out of 5
"A welcoming, friendly, quiet and comfortable place in pleasant surroundings. the staff's relaxed, cheerful attitude is based on a caring and professional approach encouraging a patient's recuperation. Good food, with alternatives to the daily changing menu gladly provided is required."
C RJ
carehome.co.uk rating: 4.82 out of 5
"The care has been of a high standard with every effort made to make my mother-in-law welcome. The food is extremely good and the staff are friendly and helpful."
Ian B
carehome.co.uk rating: 4.58 out of 5
"Lunch better than anticipated, particularly after hearing adverse reports on care homes generally."
Molly F
carehome.co.uk rating: 4.5 out of 5
"Since my mother has arrived at Lynde House, the care has been exceptional. Every member of staff, irrespective of their role, has been kind, caring and considerate. Mum is treated with dignity and respect with all her needs met in this wonderful stimulating and safe environment. There is a great deal of attention to detail. I can go home knowing that mum is looked after and safe. No daughter could ask for more than that."
Kim B
carehome.co.uk rating: 5 out of 5
"We have been so pleased with the high standard of care and attention our mother has received here. She is treated with dignity and kindness by all staff. The manager is always quick to respond to requests. We were very anxious about the move to a care home as our father went to one and it was not a positive experience but our fears have been unfounded. Can't thank staff enough. I am now sleeping at night, which I haven't done for a long time."
Jackie W
carehome.co.uk rating: 4.92 out of 5
"I am a resident at Lynde House and as such I appreciate everything that is done for me. I feel very welcome and my care is excellent. The carers could not be better. I have not once heard a cross word nor impatience in anything they have been asked to do. Thank you."
Patricia M
carehome.co.uk rating: 5 out of 5
"I am sole carer for my disabled wife, so when I was scheduled for a hip replacement, I sent her to Lynde House and joined her there for 11 days (she was there for 17 days). When I need a "relief break" of a week or two, I will definitely send her back to Lynde House."
Roger D
carehome.co.uk rating: 4.89 out of 5
"My mother has been a resident since January 2016. On the whole, we have been very pleased with the care she receives. There have been times when there doesn't seem to have been enough staff on daily and she often has to wait a long time for assistance when she has rung her bell. This does seem to have improved just recently. We find this a very expensive care home, especially as although her room is pleasant and opens on to the garden, it is very small. The common dining rooms are spacious a nicer environment. Staff are all extremely caring but standards of room cleaning could be better."
C B
carehome.co.uk rating: 3.83 out of 5
"I came here with my husband in June 2013. He was very ill and died soon after. I feel safe and comfortable and lucky to be there. I like the food here too. The staff are very kind and the weekly diary of activities is also interesting."
Christine F
carehome.co.uk rating: 4 out of 5
"Came here to recuperate."
Rosamund M
carehome.co.uk rating: 4.08 out of 5
"I wanted to come to Barchester Lynde House Care Home for Christmas but wanted to be independent with care. I was comfortable in a first-floor room. We were fed and some entertainment was available. Staff were professional and not intrusive. Staff behaved professionally. I was treated as a guest. Food was fairly standard and acceptable. Staff behaved respectfully to me with care. I liked being there."
Evelyn T
carehome.co.uk rating: 3.5 out of 5
"We are delighted with the care which my husband is receiving. Standards of hygiene are very good, the carers are very engaged with the residents and make efforts to socialise and stimulate. The qualified nurses are very helpful and active in the service they provide. Some of the activities are not suitable for my husband and he tends to be left sitting in his wheelchair. As we are self-funding we find the fees are eye-wateringly expensive, but are prepared to pay them for as long as the money lasts."
Sheila M
carehome.co.uk rating: 4.18 out of 5
"Lynde House is a happy, friendly environment with kind and caring members of staff. My relative has always been treated with dignity and her foibles and needs accommodated. Although she is unable to move about unaided members of staff take her to the various lounges to join in the activities and other residents are encouraged to pop into her room for chats. Overall I am very satisfied with the ethos of the home."
S C
carehome.co.uk rating: 3.92 out of 5
"Lynde is a comfortable and welcoming home where visitors are greeted with a smile and residents are well cared for. There are always stimulating activities on offer and the standards of food, décor, bathroom facilities are top-notch. As a family we do all resent the huge monthly feeds of over £7,000 - just recently increased from £6,600 - but recognise that this is what we have to pay for sustained care, comfort and security of our elderly and needy mum. And compared to the previous care home (Not Barchester), the life at Lynde is superb.. Thank you."
D C
carehome.co.uk rating: 4.58 out of 5
"Lynde House is a pleasant nursing home with very nice carers and staff. I feel if you require nursing care it is excellent and you are well cared for. If you do not need nursing care I feel you receive less care. I am sure all nursing homes now a days are short staffed which clearly is a problem. My mother is happy at Lynde House but it is too expensive for her to continue to stay long term. There has been a big refurbishment costing a lot of money which I don't feel was a priority. Staff should be well paid and then they would stay."
Louise S
carehome.co.uk rating: 3.75 out of 5
"Probably amongst the highest standards of care home albeit not cheap! My mother in her 104th year has enjoyed an extension of life for the past year through the social interaction and dignified care provided."
Rod S
carehome.co.uk rating: 4.33 out of 5
"My mother seems happy in Lynde House."
V O
carehome.co.uk rating: 3.83 out of 5
"Lynde House is an excellent care home. My father unfortunately has dementia and is bed bound. The manager and staff do an excellent job looking after him. The facilities at the home are very good as are the activities. My father now has a peg so is not able to enjoy the excellent food that Lynde House provides. He is always treated with dignity and we are very happy that my father is in such a good caring home. The staff are always friendly and helpful and manager is always available to chat about any concerns."
V R
carehome.co.uk rating: 4.17 out of 5
"A very nice residence with ample space, corridors etc. Staff are very friendly, efficient and generally the establishment has a calming ambience, 'laid back' as it were."
Alan R
carehome.co.uk rating: 3.83 out of 5
"Lynde House is a tidy and generally well-managed care home. It's staff are pretty much all overseas citizens who have acceptable levels of English. My mother received a good standard of care and staff are friendly and meet many of her needs. I often need to make minor complaints about the level of tidiness of her room. For example; clothes are left out, put away carelessly and dead flowers are left - so I need to throw them away. It is expensive and I expect high standards from this care home."
T H
carehome.co.uk rating: 3.58 out of 5
"Lynde House is a kind, caring environment where staff are friendly and mostly helpful. Lynde House is clean and well kept, recent renovations have much improved the entrance way, dining room and lounge areas. My mother's room is in need of refurbishment.. it looks shabby and tired in comparison. My mother says she enjoys the food and I feel the menu is varied and interesting. There are a range of activities on offer. My mother would benefit from more one to one interaction and conversation. She enjoys chatting and reminiscing."
Claire M
carehome.co.uk rating: 3.83 out of 5
"My mother recently passed away in Barchester Lynde House where she has been a resident for 6 years becoming more and more debilitated by dementia. During this time mum was treated with respect and dignity, no more so than during the last few days of her life."
Jo M
carehome.co.uk rating: 4.83 out of 5
"My mother-in-law was in a very poor health when she arrived in Lynde House from hospital. A year on, she has recovered so well due to the excellent care of the staff at Lynde House. The staff are very friendly and supporting to me and my family."
Norbert G
carehome.co.uk rating: 4.92 out of 5
"My elderly cousin is approaching her 90th birthday - but she knows nothing of this; we her relatives try to humour her, try to visit her, try to respect her dignity - which she not longer has much awareness of. She spends her life in another world/another time - walking home from school school perhaps? Waiting for her mother to come. She has been voluntarily bed-bound for the last 2 years - she refuses all attempts to help her get up. It is so sad. But I amazed at the care taken of her: she has no bed sores, her skin is clean and she smells fresh. Her bed is frequently changed. Her nurses and carers are so kind and gentle. They are amazing!"
T M
carehome.co.uk rating: 5 out of 5
"Living a long distance from my mother it is important to me that Mum is looked after in a compassionate and caring way, with her safety as high priority. I visit Lynde House on impromptu basis every 4-6 weeks and find always that Mum is clean and comfortable. Mum has been in this home for 5 1/2 years during which time her dementia has notably deteriorated. The staff at Lynde House have risen to the additional and often difficult behaviour, with care. Any bad apples are quickly weeded out."
J M
carehome.co.uk rating: 4.67 out of 5
"My husband has just passed away on 21/11/16. He had been a resident at Lynde House for 18 months. I cannot recommend highly enough the excellent care he received from all the care staff. I visited him virtually every day and I also was treated with superb care and respect, in fact, I felt like all the care staff were like a family towards me."
Carol B
carehome.co.uk rating: 5 out of 5
