Meet the Lynde House Care Home Team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

Alison McIntosh

General Manager

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.

Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.

I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.

Smita Patelia

Deputy Manager

Hello my name is Smita and I am the Deputy Manager at Lynde house. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person centred approach. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde

Ridel Francisco

Unit Manager - First Floor

Ridel is a qualified nurse and has been working at Lynde since 2005, he was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards.

Ramon ‘Ken’ Balawon

Night Unit Manager

Ken has worked at Lynde for many years and is our night unit manager, so he is not seen too often during the working day. He is also our Learning and Development lead for our home.

Emma Li

Unit Manager

Emma was Barchester Nurse of the Year in 2016 and has worked at Lynde House for over 12 years.

Megan Maclean

Home Administrator

Megan’s role at Lynde House is supporting the General Manager by managing all the financial aspects within the home, HR, preparing contracts and general admin for the home.

Gitana Norvaisiene

Life Enrichment Coordinator

Gitana Norvaisiene is our Life Enrichment Coordinator. She oversees and organises all social activities within the home. Although Gitana only recently took up the Coordinators role she was previously a carer at Lynde House. Within her first year she was honoured with being shortlisted at the National Barchester Awards in the category of Activities Coordinator of the year and also won with her team  of residents and local school pupils the Barchester In Bloom best Flower display

Cristo Mascarenhas

Head of Maintenance

Cristo is our head of maintenance here at Lynde. Cristo takes great pride in maintaining our beautiful home, and ensuring it is the most comfortable environment for our residents. No job is too big or too small!”

Marie Back

Admin Assistant

Marie joined Lynde some years ago as a care assistant and is now the welcoming face that greets you at reception as she has now transitioned into the home Administrator Assistant!

Lindsey McIntosh

Care Practitioner and Hospitality Services Manager

Lindsey joined Lynde House almost 7 years ago, Initially, she worked as a care assistant and progressed in her practice and studies to a Care Practitioner 4 years ago. Recently she had taken on some managerial responsibilities in the home and is now responsible for housekeeping and laundry services.

Tilly the Cat

Tilly the Cat

Pet Therapist

Tilly loves his home at Lynde House and enjoys playing with her brother Tommy and having a cuddle with the residents.