"My Mother took up residence at Leonard Lodge on August 20th 2018. Everyone was extremely welcoming to her (and us).
We were shown up to her room, aided by 2 members of staff.
In her room was a welcoming tray with a small bottle of wine and a glass.
As she arrived at supper time, she was offered something to eat, and various members of staff all came to meet her.
As my Mother has gone there since my father died in July, she is obviously grieving for him, so her settling into the home has been difficult due to her naturally fragile state of mind.
However, all the staff are extremely understanding of her situation, and have been kind, caring and empathetic right from the General Manager, all the Nursing staff to the all the carers and domestic staff.
Thank you, everyone, on behalf of myself and my brother."
Susan Angela S
carehome.co.uk rating: 4.83 out of 5