What our families say

Barchester Leonard Lodge Care Home Recommended on carehome.co.uk
We score 9.5/10

40 Reviews

Barchester Leonard Lodge Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Good

29 June 2016

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"Since my father arrived at Leonard Lodge Care Home he has been looked after by the staff with kindness and compassion. His medical and nursing needs have been addressed and responded to, he has liked the flexibility that the catering offers and the general cleanliness of the home."

Stephen O
carehome.co.uk rating: 4.25 out of 5

"A pleasant charming home in a quiet location. The building is tidy, clean and very functional for its clients. My godfather needs have very quickly been met, helped by the kind staff who immediately made us welcomed. He is known by all the staff who appear very responsive to his needs. We have found all staff open and transparent towards us and are prepared to work with us to ensure a secure future for him. Happy to leave him in the charge after every visit."

Tim W
carehome.co.uk rating: 4.5 out of 5

"Since the arrival of a new general manager, Leonard Lodge has improved significantly, supported by a very capable clinical manager. The home has been transformed physically, creating a more modern and comfortable home. My biggest concern is the quality of newly appointed care staff, who do not seem capable of looking after highly dependent residents. However, there are some very dedicated and empathetic, longer serving staff who work tirelessly for others."

S J
carehome.co.uk rating: 4.27 out of 5

"An excellent home that is well managed with caring staff."

James B
carehome.co.uk rating: 4.17 out of 5

"I moved my Mum to Leonard Lodge in June 2017, she had been in care for 18 mths in a home I could not fault but circumstances meant I had to move her. This was a very difficult time and I viewed 20+ homes, Leonard Lodge stood out from all of the rest. The manager and staff very caring, discreet, extremely particular in ensuring residents are comfortable, and most importantly personal care is given with dignity and kindness. Mum enjoys her food, mixes well with the other residents, enjoys spending time in the lounge and is encouraged to join in the activities. It’s easy to forget the people behind the scenes who make these homes what they are for the residents but it is worth mentioning that the laundry is done promptly, returned to rooms and put away, the public and resident areas are kept very clean and if there is an issue it is always dealt with promptly. I am pleased that I have been able to place my mum somewhere that she can feel comfortable and enjoy her later years."

Dawn W
carehome.co.uk rating: 4.25 out of 5

"My mother and father lived together in this home until my father passed away six years ago. My mother is still very happy with the surroundings, care and attention she receives at the home, which in turn makes me very happy. I am very pleased with the care and attention she receives. They accommodate her every need as best as they can. The home is well equipped with a good selection of meals. It is kept very clean and overall staff are friendly."

Mary P
carehome.co.uk rating: 4.5 out of 5

"A fantastic care home, working really hard to deal with a complex medical condition. A very sick person is being cared for really well. One of the best care homes I have encountered in the UK."

J B
carehome.co.uk rating: 4.33 out of 5

"My father has been extremely well looked after by all the staff at the Barchester Leonard Lodge Care Home. He has a complex clinical picture and requires both nursing and general care of the highest level to be comfortable and safe. The staff and management have worked with us to help make Dad settle in very smoothly. We are very happy with our choice of Leonard Lodge."

Kevin O
carehome.co.uk rating: 4.75 out of 5

"Friendly caring staff. Always willing to help."

L S
carehome.co.uk rating: 4.17 out of 5

"All staff are friendly and helpful, I feel extremely confident in leaving my mother here whilst away on holiday."

P S
carehome.co.uk rating: 4.58 out of 5

"My husband was only in for 3 weeks sadly. In that time he was treated to the utmost kindness and dignity I could have wished for. The staff were magnificent with my husband who was bedridden with dementia and was not able to communicate. They treated myself and relatives with such kindness and support. The management were equally as kind, taking the time to now all their residents and family. Gold stars to all!"

Christine H
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law was transferred to Leonard Lodge in March 2017 after her original home was unable to care for her, due to a recent illness and increased care needs. We felt that the team at Leonard Lodge were approachable and considerate. Although we were anxious that the transfer may cause her distress we were pleased that the staff treated her with dignity as well as gentleness and she settled into her new environment and soon began eating again. The home was in need of redecoration and we were assured by staff that this would be undertaken within the first few weeks of her stay. Memory Lane at Leonard Lodge has been completely refurbished and this has made such a difference to the atmosphere. It is now clean, bright, cheerful and welcoming. Many new additions to the furnishing have enhanced the overall appearance. The one constant thing is that the manager and staff know, in depth, all about the residents and focus on their needs. We wouldn't hesitate to recommend Leonard Lodge."

Jan W
carehome.co.uk rating: 4.75 out of 5

"I went to Leonard Lodge seeking post-operative respite care. I was greeted with great kindness and made to feel instantly at home. Nothing was too much trouble and the warm friendly staff went out of their way to tend to my needs. I realised I had made the right decision from the moment I arrived to the time I left. Should I need similar care in the near future I would without hesitation go to Leonard Lodge."

Nick C
carehome.co.uk rating: 4.75 out of 5

"Mum has complex physical and mental health needs. The staff all know mum and so their best for her."

P C
carehome.co.uk rating: 4.5 out of 5

"My husband is a resident here and we find it perfect in every way. The staff are so caring, food is good and varied. I would recommend it to anyone."

Ivy C
carehome.co.uk rating: 4.92 out of 5

"I spent 2 weeks post operative care at the nursing home. Overall I enjoyed my her stay and found the staff to be kind and considerate. I commend the staff in particular and would recommend the nursing home highly."

E G
carehome.co.uk rating: 3.83 out of 5

"My mother needed emergency respite following the hopsitalisation of my father. They are both in their nineties. My mum was very apprehensive about having care but the manager and staff could not have been more helpful and supportive. While in th home mum made many friends among residents and staff and had othing but goo experiences.It was such a releif for m dad to kow shw was happy and cared for,"

David W
carehome.co.uk rating: 4.55 out of 5

"The staff try very hard to make this a home from home and do their best to control the residents, who because of their problems, do not always behave as they once would have done."

Tony H
carehome.co.uk rating: 4.36 out of 5

"The friendly, caring, patient and helpful attitude of the staff seems to me to be excellent and that I think is more important than anything else. The imperfections are mostly inevitable when a considerable number of afflicted people are cared for together. Food is not always hot despite the use of covers. It is not always possible to respond to a resident's signal but the helpful and flexible attitude of the staff makes this an excellent place."

Tony H
carehome.co.uk rating: 4.4 out of 5

"Our experience at Leonard Lodge Care home has been nothing less than excellent. From our first meeting with the manager, we knew it was the place we wanted dad to be. We knew he would be safe, secure and very well cared for. The staff are wonderful, so caring and kind, friendly and approachable nothing is too much trouble. The management and admin staff are very professional and extremely helpful and knowledgeable. I would recommend this nursing home to anyone very happy."

Linda H
carehome.co.uk rating: 4.92 out of 5

"All staff are friendly and helpful. Only complaint is too many chips and mash all the time, not enough vegetables. Overall very good meals, but mash and chips too often."

G H
carehome.co.uk rating: 4.33 out of 5

"My father entered Leonard Lodge in September 2016. He was 90 years old and suffering from dementia and totally dependent on 24/7 nursing care. From the outset, great thought and sensitivity to his needs were demonstrated with staff adjusting the care they provided to ensure he was always given the right help at the right time. Also, my family who visited Leonard Lodge were warmly welcomed with time always made to discuss any concerns that arose. I can't speak highly enough of the team. Thank you."

K I
carehome.co.uk rating: 5 out of 5

"My mother has recently stayed at Leonard Lodge for respite care following an extended hospital stay and residential rehab. I felt that it was important to share our experience with others who may be considering the need for a care home for a relative. Every aspect of our journey from the initial point of contact with the management of Leonard Lodge through to the admission and then the care that Mum received was of an excellent standard. Every member of staff that I had the pleasure to meet and deal with was friendly, courteous, extremely professional, helpful and very quick to respond to our needs. The nursing and care team were absolutely fabulous in dealing with Mum, they were attentive, kind and were very careful to ensure everything was done in a dignified way and that Mum never felt embarrassed or uncomfortable. They respected her wishes at all times, reassured her and comforted her when it all felt strange and went out of their way to ensure she always had what she wanted. The food was of a high standard, Mum had most of her meals in her room and they were always served hot and well presented. The staff very quickly learnt her likes and dislikes which goes a long way in making someone feel relaxed and settled. Mum's respite was a great success and I would like to thank all the staff at Leonard Lodge."

Dawn W
carehome.co.uk rating: 4 out of 5

"When my mother first entered Leonard Lodge in May 2012. My sister and I chose it because of the activities/entertainment provided and the lack of bad smells on entering the building. All of this has deteriorated over the last months. But over the last two months or so, since the new manager was appointed the cleanliness and extra staff required has improved. There is still areas that need improving such as staff members and more activities but overall the care has much improved. My mother seems happy and cared for."

Sue H
carehome.co.uk rating: 3.08 out of 5

"Since my aunt has been at Leonard Lodge she has greatly improved, happy and settled. My aunt's carers are great, always smiling no matter what and work exceptionally hard under challenging conditions, always aware if auntie is having a bad day. The management are equally as good, always willing to make time to help and answer questions. Overall I would be mortified if I had to move my aunt at any time."

Teresa O
carehome.co.uk rating: 4.17 out of 5

"My husband has been a resident for a short time, but we have found the care and attention he has received has been very good. The staff are very friendly and helpful and I am pleased to have placed my husband in your care home."

Susan B
carehome.co.uk rating: 4 out of 5

"The outstanding feature of this care home is the dedicated and care from the staff in the dementia ward. All residents are well cared for and there is very secure staff environment. Residents are always well fed. Visitors are made to feel very welcome. The home is very well run by an excellent manager."

Mark N
carehome.co.uk rating: 4.17 out of 5

"It is a wonderful home, clean, friendly and nothing is too much trouble for the staff."

Anita S
carehome.co.uk rating: 5 out of 5

"My aunt has been a resident at Leonard Lodge for one year. During that time the staff have been patient in getting to know and understand my aunt. Whenever I have visited I have been aware that staff are often in the bedrooms talking to the residents, often sharing memories but at the same time offering companionship and times of interest and stimulation in what could otherwise be a boring and lonely existence. General care and hygiene always seem to have been well carried out."

Barbara P
carehome.co.uk rating: 4.64 out of 5

"I cannot rate this care home and it's staff highly enough. They were all very caring and helpful and nothing was too much trouble. The food was very good and my mother ate properly for the first time in a month. There is a lovely safe garden to sit in and the rooms and all other areas are nicely decorated and very clean. Can recommend the care home. Thank you."

Linda L
carehome.co.uk rating: 5 out of 5

"The care and support I received at Leonard Lodge Care Home was exemplary from the top management to the chefs, cleaners and odd job man. I arrived by ambulance at approx 4.30pm after 10 days in the hospital with 2 drains from my stomach and legs swollen like tree trunks. I was asked about evening meals and a wash/cream of my legs. By 7.45 I had had my meal legs attended and in bed extremely comfortable. I was overwhelmed. This care and understanding lasted for all the 3 weeks I was resident. I observed all staff night and day who gave the same care to every patient. Thanks to Leonard Lodge Care Home."

Joan V
carehome.co.uk rating: 5 out of 5

"Clean, bright and relaxed feel - staff all dedicated friendly and happy. Very well run."

Ralph H
carehome.co.uk rating: 4.82 out of 5

"My mother-in-law has very recently moved into the above home. Having spent 6 weeks in the hospital. On arrival, she was in a bad state of health and cleanliness. The care has looked after her and the improvement is unbelievable. Well done!!"

Brian W
carehome.co.uk rating: 4.33 out of 5

"My mum has been living at Leonard Lodge since August. I must praise the staff for their professionalism, care and kindness shown, not only to mum, but also to the rest of the family. All mum’s medical needs have been met quickly by the fantastic nursing team. Mum is content, comfortable and very well cared for here. I don’t think her needs could be met, any better, in any other home."

Diana S
carehome.co.uk rating: 5 out of 5

"My wife has been a resident here for approximately six years and has always been treated with the utmost loving care and attention. I cannot give enough praise on the caring staff."

L W
carehome.co.uk rating: 4.73 out of 5

"Since the last inspection there has been a vast improvement. The management have worked very hard. The staff seem to be happy and the team work is excellent. When I visit which is daily I am always welcomed. My wide is very complex case and I feel confident that she is being well looked after."

Reginald F
carehome.co.uk rating: 4.5 out of 5

"My father-in-law was accepted to be placed in Leonard Lodge ... but unfortunately dad had taken a turn or the worse having had a heart attack. The manager of the said care home was so understanding and held dads room for him, as it seemed that dad was making an improvement. On viewing the home, it was clean, the staff seemed very caring. The residents all looked very happy and satisfied. I went to the home on three occasions and each time I felt the same atmosphere ... I really was hoping dad could have seen his day there, however, he is poorly and is about to go to a hospice. I would like to say thank you to the manager and his staff for the compassion shown to us. I would recommend Leonard Lodge, however, am unable to mark other categories."

Carmen A
carehome.co.uk rating: 4.8 out of 5

"As a family our worries and stress are took off our shoulders knowing and seeing the care, compassion and communication by management and staff that our dad has received since being here, anything we ask is catered for, we know when we go home he is safe, couldn't wish for anymore. I would recommend to anyone."

David A
carehome.co.uk rating: 5 out of 5

"My father was admitted on Saturday the 2nd of July. We were very impressed with the understanding, compassion and help the staff offered. From carers to management they have guided us and our dad from the beginning. His room is sufficient in size and clean and bright. Even though he is limited with what he can do - he has help which is always pleasant and he says everyone who comes to him is always kind and cheerful. Truly a lovely place to be for him which is very reassuring for our family. Many thanks Leonard Lodge."

Sue T
carehome.co.uk rating: 4.08 out of 5

"My mother received excellent care here, she was well looked after. The care team and the nurses were all extremely caring and put my mothers best interests first. I couldn't have asked for better people taking care of my mother. I feel my mother was in the best place at this stage of her illness. I am so grateful to the manager for all the help he gave me, enabling my mother to go to Leonard Lodge."

Yvette Marie K
carehome.co.uk rating: 4.58 out of 5

"When I was told my Sister would need full-time nursing care I was very anxious to do the best for her . After viewing several care homes we went to Leonard Lodge and immediately felt a sense of relief. The front of house is welcoming and the staff are very understanding and helpful with their advice . My sister became a resident, and straight away I could see the nursing staff , hostesses, and all other staff dealing with my sister's care were 1st class. We would visit at least once a day at various times and my sister always looked comfortable and well cared for and on a good few occasions there would be a member of staff sitting chatting with her. The nursing staff would brief us on her mood , health , etc and were always very professional and caring. She was always treated with kindness , care and dignity, and would often tell us how lovely the ( Girls) staff were. We are truly thankful to all the staff at Leonard Lodge, and I would find it very difficult to find a negative comment ."

Laraine S
carehome.co.uk rating: 4.67 out of 5

"My husband who had metastatic cancer spent the last 2 weeks of his life at Barchester Leonard Lodge Care Home following a short hospital admission. The facilities are fantastic including a beautiful garden which he enjoys for a number of days. However, more importantly, the staff were amazing. They were very welcoming and supportive of both my husband and myself. The care could not be faulted. I will be forever grateful."

Margaret B
carehome.co.uk rating: 5 out of 5

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