What our families say

Barchester Kingsland House Care Home Recommended on carehome.co.uk
We score 9.4/10

31 Reviews

Barchester Kingsland House Care Home Recommended on carehome.co.uk
Requires improvement

27 July 2018

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"The staff at Kingsland are truly amazing. The progress my father has made is unbelievable. We cannot fault the attention to detail and kindness of the staff. It is extremely reassuring to know my father needs are taken care of."

Andrew P
carehome.co.uk rating: 5 out of 5

"My wife has now been at Kingsland for more than 2 years. During this time there have always been changes going on - mainly management and staff. The effort and commitment that has been put into providing improved care during the last 12 months, in particular, have resulted in a higher level of professionalism which has, in turn, led to better care of residents. During this time I have always been sure that I can rely on staff and management to endeavour to do their best."

Anthony D
carehome.co.uk rating: 3.92 out of 5

"Caring, responsive and professional. Kingsland House nursed my father back to health after a serious illness. The team are warm-hearted and created an environment that enabled the healing process to thrive, they have done good work. My father and I are very grateful. Thank you to Kingsland House."

D B
carehome.co.uk rating: 4.08 out of 5

"My mother has been a resident here for nearly 2 years and has really settled in. The staff, nurses and carers are very attentive to her. The food menu is excellent with a varied menu every day. There is a different activity to participate in."

S S
carehome.co.uk rating: 5 out of 5

"The facilities at Kingsland House are very good and we found the staff to be friendly, attentive and caring. The management is good with an open door policy."

Derek C
carehome.co.uk rating: 4.08 out of 5

"Mum is so well cared for. Nothing is too much trouble day or night."

Irene H
carehome.co.uk rating: 5 out of 5

"My Mum is 96 years old. She is very special and it gives me great comfort to know that she is being cared for in a very professional way here at Kingsland House. Mum has been here for nine months now and from the time we viewed the care home until now I have never had the need to complain or find fault with it. The care staff are very caring and have a way of respecting the individual nature and needs of all their clients. The rooms are spotless and indeed the whole care home is spotless. Whatever time of day I arrive to see Mum there is always a presence of cleaners. The dining room and menu cannot be faulted along with the lounges and community rooms. Mum is also welcome to eat her meals in her own room if she has a day when she does not feel like getting up and out of bed. I have no hesitation of giving Kingsland House a five star rating."

Neil C
carehome.co.uk rating: 5 out of 5

"The new acting manager has made many improvements in recent months which are evident with better record keeping and a more relaxed atmosphere. The communal rooms have been refurbished with restful, tasteful furnishings. The residents have been consulted over the menu. We recently enjoyed the summer fete, sadly held indoors as we had the first rain for weeks that day. The staff are pleasant and smiley, particularly the hostess who always has a special welcome for my dog."

J P
carehome.co.uk rating: 3.73 out of 5

"My experience of this lovely home has been of the highest standard. My husband has been happy and very well looked after. The staff have just been so good to him. This has put my mind at ease about him having to go away."

Mary E
carehome.co.uk rating: 4.42 out of 5

"This care home is of a very high standard, with warm and friendly staff. It gave the reassurance that our Mum was warm and safe in her latter years."

Kevin G
carehome.co.uk rating: 4.42 out of 5

"Your kind and prompt action and guidance provided a quiet, calm, efficient, and caring space for my uncle to be moved to and for he and I to spend our few last days together so that he could die in peace with minimum fuss and disruption. I cannot thank you enough for taking us BOTH into your care when all other powers that be refused to acknowledge he was dying or listen to my pleas for help."

J B
carehome.co.uk rating: 5 out of 5

"My father was in Barchester Kingsland House Care Home and was treated with a lot of respect at the end of his life. The care was attentive and appropriate to his needs. The food was good with good variation. The room was clean and tidy and his medical treatment was excellent."

Roy S
carehome.co.uk rating: 4.58 out of 5

"It really is a care home in every way, you walk in and it is beautiful, clean, fresh and welcome. The food is well balanced and tasty, very good choice of menu every day. The staff are amazing, truly care about the people in their care. The manager and staff all work as a team. They do so many things to keep the people happy and stimulated and nothing is too much trouble for them. I am so happy my Sister is in such a lovely home."

Marion J
carehome.co.uk rating: 5 out of 5

"This a purpose built care home with good, modern accommodation and facilities. Standards are high, provided by a hard working, willing and most of all , caring staff, who always seem to go about their work with a cheerful demeanor, interacting pleasantly with the residents. All this despite pressure on staffing levels."

Lucy B
carehome.co.uk rating: 4.33 out of 5

"My mother is happy and safe. I'm concerned about the number of managers Kingsland has had since she became a resident, also the amount of agency staff. There seems to be a core of carers that understand how to address and care for people with dementia, others could do with some training."

A S
carehome.co.uk rating: 3.75 out of 5

"My husband has been here since April this year and both he and I have found everything about the home of the highest standard. All the staff and everyone connected to the home to be of a top standard."

Mary E
carehome.co.uk rating: 4.25 out of 5

"I very much appreciate the wonderful care and support given by the staff. There is always someone available to speak to me about my husbands care and well being. The home is always clean and welcoming and the food is very good. We were able to celebrate my husbands birthday there and the staff were so helpful in making this a happy occasion."

Jill K
carehome.co.uk rating: 5 out of 5

"Since the new manager has taken over the home it is so much better. The manager and her team really care about the residents and take the time to speak to relatives. My grandmother is happy and well cared for."

J B
carehome.co.uk rating: 4.17 out of 5

"Caring and attentive staff, good facilities, good nutrition."

S G
carehome.co.uk rating: 4.42 out of 5

"Mum loves her room, staff and food! It is now almost a year since she moved in and continues to enjoy and benefit from living in Kingsland House. There have been staff changes over the last few months and new and old staff remain caring and ready to help where needed."

Ann Y
carehome.co.uk rating: 5 out of 5

"Mum has been here for two weeks. She was made most welcome and well looked after. The food is good, staff excellent and mum is very happy."

Irene H
carehome.co.uk rating: 5 out of 5

"My Mum sadly passed away recently at Kingsland House after 4 happy years of living there. I cannot emphasise too much how grateful I am for the wonderful care she received. Her independence was always respected and yet she was always kept safe as she slowly needed more help. There were some management problems in that time but Mum was shielded from any problems by the caring staff. At the end of her life, the care for her comfort was at the forefront and I was supported throughout that sad time. I can only say that I highly recommend Kingsland as a caring home from home."

Ann H
carehome.co.uk rating: 4.75 out of 5

"We were very happy with the home and the staff. We have no complaints."

Kim T
carehome.co.uk rating: 4.33 out of 5

"Mum has been in Kingsland just over a week and she loves it. The accommodation is wonderful and the staff are great. I was amazed just how many activities are on offer each day. She has settled in really well and mu mind is at rest. I would recommend the home. Their caring ways are attentive to residents. I saw 10 homes and I picked the best. Most of all, mum is happy."

A Y
carehome.co.uk rating: 5 out of 5

"We were extremely worried about my father going into a care home when my mother was unable to continue to look after my father at home. He settled in very quickly and has found the staff extremely helpful and caring. Thank you. We are finding the payments very expensive but believe them to be largely in line with other similar nursing homes."

A J
carehome.co.uk rating: 4 out of 5

"Very happy with the care and safety offered at this home. The staff are generally caring and happy to help residents and family."

A S
carehome.co.uk rating: 4.17 out of 5

"Lots of improvement in the past 6 months. You need to improve dentistry appointments."

JS
carehome.co.uk rating: 4.08 out of 5

"My father has been in Kingsland House for 6 months. He was welcomed by the staff who continue to look after his needs and encourage him to join in with the varied programme of activities which make his life more interesting and keep him in contact with the community. There is a calm and friendly atmosphere and I and his other visitors have been made welcome. There have been some teething troubles, but these have been dealt with head on and problems overcome. The staff are patient and treat the residents kindly and with respect, though it would sometimes appear that extra pairs of hands would help. The cleanliness of the home and quality and variety of food seem very adequate and the Christmas buffet and entertainment were particularly good."

J P
carehome.co.uk rating: 4 out of 5

"A place you can feel happy to have your loved ones to be in. It is very warm and friendly and the utmost care is given, nothing is too much trouble. Their concern is always to make sure the person is safe and happy."

Marion J
carehome.co.uk rating: 5 out of 5

"The nursing home has been open and honest with any problems it has faced with CQC reports. It has consistently improved its service working with relatives. Staff are patient and caring and all show warmth and compassion with my father. Since he has been a resident he is happier and content (since he lived alone). I am very satisfied with his care and think he is well looked after in both his physical and mental welfare."

Paul G
carehome.co.uk rating: 4.33 out of 5

"I was shocked to be told I was going to be sent to a care home, as I never felt I needed help. To me I was a person who coped well enough at home with some help from family and friends, from my church, a family Doctor, Nurses and friendly neighbours, but worse that i needed help mentally was unbelievable no not that."

Joy
carehome.co.uk rating: 4 out of 5

"Kingsland House is a relatively modern purpose built care home. All on the ground floor so circulation for frail or wheelchair residents is easy. The home has gone through a difficult time with a number of short-term or temporary managers. This probably caused a serious drop in the care and service given to residents. However, for the past 9 months or so there has been a marked improvement in the quality of care in all aspects of care and support to the physical appearance of the premises. There are relatives meetings which give an opportunity to put forward any concerns or suggestions. The Home is clean, tidy and has plenty of stimulating aspects for residents. There are regular activities for those able to participate. The Home is surrounded by pleasant well-kept gardens. For ongoing success, it is important that there is continuity in management."

Mark F
carehome.co.uk rating: 4 out of 5

"Dad has been at Kingsland House for nearly 4 weeks. When he arrived, everything was well organised and ready for him. Without exception, every member of staff was warm and welcoming. Dad has settled in well, and is enjoying a high quality of care, excellent interactions with the staff, stimulating and fun activities and delicious food. The manager os excellent - a rare mixture of professionalism and warmth. Nothing is too much trouble."

Lorraine B
carehome.co.uk rating: 4.5 out of 5

"The family activities are always well organised and inclusive for all to enjoy. There is lots going on through the year and the staff are always full of energy and caring."

Ruth G
carehome.co.uk rating: 4.25 out of 5

"We visit a lot and are always made welcome. The new staff are perfect for the job. My friend has been in Kingsland home for 18 month now and we are really relieved at her social progress and happier self. She is happy and healthier and a bit heavier if we can say that and even we enjoy our meal times in with her when we can. We had a lovely day and brought more family to see the open day too. We hope when the new manager and team come in they stay on and stay. This home is the best there is and when my time comes I would be safe and happy here. We always recommended Kingsland and we know people are happy. The staff work wonders and thank you for all you have done."

Wendy M
carehome.co.uk rating: 4.83 out of 5

"The moment you walk into the home you instantly feel happy and calm. You are greeted with a warm and friendly face, it really does feel like home. The residents are given constant care and a feeling of being safe. The rooms are warm, cosy and clean. The food is very good, the dining area is light and clean. So much thought and care goes into everything they do. The gardens are lovely. They could not do anymore, it's just so nice. I know it was the only place I would feel happy for my sister to be in."

M J
carehome.co.uk rating: 5 out of 5

"Being a purpose-built facility, Kingsland House has a very different atmosphere to the many care homes that are converted from large old houses. In many ways, it feels more like a hotel. Everywhere is light and airy, and the public areas are spacious. The building is well maintained, and the overall standard of cleanliness is good with there being little evidence of the smells that can be common in many care homes. The staff are friendly, and mostly seem to be employees rather than agency - familiar faces being important for people with memory problems. They always seem to have time for a chat with both residents and their families, despite having busy workloads. Although our relative doesn’t enjoy being in a care home, this is no reflection on Kingsland House. It gives us peace of mind knowing that she’s living somewhere where she’s safe and where she gets the care and support that she needs."

Paul O
carehome.co.uk rating: 4.33 out of 5

"Dad was very resistant to the idea of leaving his own home but has thoroughly enjoyed his stay so far. We have noticed how much brighter he is and how his mobility has improved. The staff are intuitive in their interactions with him and keep him cheerful and occupied. They are very welcoming and have been supportive to us all after the recent death of his wife and our mother. We can relax knowing that he is safe and happy."

Christine C
carehome.co.uk rating: 5 out of 5

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