Reviews for Kingsland House Care Home

"I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings."

David S
carehome.co.uk rating: 4.58 out of 5

"I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings."

David S
carehome.co.uk rating: 4.58 out of 5

"Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again."

Cathy U
carehome.co.uk rating: 4.58 out of 5

"Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again."

Cathy U
carehome.co.uk rating: 4.58 out of 5

"I’ve been very impressed with the care given to Mum since she has been in Kingsland House. It was a very difficult time when Mum first arrived, in many ways, but they acted professionally, efficiently and in a very caring manner. The staff are always very friendly and efficient and the visiting, within the COVID-19 rules, has always gone very smoothly. Mum seems very happy and healthy. Thank you Kingsland House."

Stephen F
carehome.co.uk rating: 5.00 out of 5

"We visit a lot and are always made welcome. The new staff are perfect for the job. My friend has been in Kingsland home for 18 month now and we are really relieved at her social progress and happier self. She is happy and healthier and a bit heavier if we can say that and even we enjoy our meal times in with her when we can. We had a lovely day and brought more family to see the open day too. We hope when the new manager and team come in they stay on and stay. This home is the best there is and when my time comes I would be safe and happy here. We always recommended Kingsland and we know people are happy. The staff work wonders and thank you for all you have done."

Wendy M
carehome.co.uk rating: 4.83 out of 5

"I was shocked to be told I was going to be sent to a care home, as I never felt I needed help. To me I was a person who coped well enough at home with some help from family and friends, from my church, a family Doctor, Nurses and friendly neighbours, but worse that i needed help mentally was unbelievable no not that."

Joy
carehome.co.uk rating: 4.00 out of 5

"Kingsland House is a relatively modern purpose built care home. All on the ground floor so circulation for frail or wheelchair residents is easy. The home has gone through a difficult time with a number of short-term or temporary managers. This probably caused a serious drop in the care and service given to residents. However, for the past 9 months or so there has been a marked improvement in the quality of care in all aspects of care and support to the physical appearance of the premises. There are relatives meetings which give an opportunity to put forward any concerns or suggestions. The Home is clean, tidy and has plenty of stimulating aspects for residents. There are regular activities for those able to participate. The Home is surrounded by pleasant well-kept gardens. For ongoing success, it is important that there is continuity in management."

Mark F
carehome.co.uk rating: 4.00 out of 5

"Dad has been at Kingsland House for nearly 4 weeks. When he arrived, everything was well organised and ready for him. Without exception, every member of staff was warm and welcoming. Dad has settled in well, and is enjoying a high quality of care, excellent interactions with the staff, stimulating and fun activities and delicious food. The manager os excellent - a rare mixture of professionalism and warmth. Nothing is too much trouble."

Lorraine B
carehome.co.uk rating: 4.50 out of 5

"Being a purpose-built facility, Kingsland House has a very different atmosphere to the many care homes that are converted from large old houses. In many ways, it feels more like a hotel. Everywhere is light and airy, and the public areas are spacious. The building is well maintained, and the overall standard of cleanliness is good with there being little evidence of the smells that can be common in many care homes. The staff are friendly, and mostly seem to be employees rather than agency - familiar faces being important for people with memory problems. They always seem to have time for a chat with both residents and their families, despite having busy workloads. Although our relative doesn’t enjoy being in a care home, this is no reflection on Kingsland House. It gives us peace of mind knowing that she’s living somewhere where she’s safe and where she gets the care and support that she needs."

Paul O
carehome.co.uk rating: 4.33 out of 5

"Dad was very resistant to the idea of leaving his own home but has thoroughly enjoyed his stay so far. We have noticed how much brighter he is and how his mobility has improved. The staff are intuitive in their interactions with him and keep him cheerful and occupied. They are very welcoming and have been supportive to us all after the recent death of his wife and our mother. We can relax knowing that he is safe and happy."

Christine C
carehome.co.uk rating: 5.00 out of 5

"The family activities are always well organised and inclusive for all to enjoy. There is lots going on through the year and the staff are always full of energy and caring."

Ruth G
carehome.co.uk rating: 4.25 out of 5

"The nursing home has been open and honest with any problems it has faced with CQC reports. It has consistently improved its service working with relatives. Staff are patient and caring and all show warmth and compassion with my father. Since he has been a resident he is happier and content (since he lived alone). I am very satisfied with his care and think he is well looked after in both his physical and mental welfare."

Paul G
carehome.co.uk rating: 4.33 out of 5

"Lots of improvement in the past 6 months. You need to improve dentistry appointments."

JS
carehome.co.uk rating: 4.08 out of 5

"Very happy with the care and safety offered at this home. The staff are generally caring and happy to help residents and family."

A S
carehome.co.uk rating: 4.17 out of 5

"We were extremely worried about my father going into a care home when my mother was unable to continue to look after my father at home. He settled in very quickly and has found the staff extremely helpful and caring. Thank you. We are finding the payments very expensive but believe them to be largely in line with other similar nursing homes."

A J
carehome.co.uk rating: 4.00 out of 5

"We were very happy with the home and the staff. We have no complaints."

Kim T
carehome.co.uk rating: 4.33 out of 5

"My Mum sadly passed away recently at Kingsland House after 4 happy years of living there. I cannot emphasise too much how grateful I am for the wonderful care she received. Her independence was always respected and yet she was always kept safe as she slowly needed more help. There were some management problems in that time but Mum was shielded from any problems by the caring staff. At the end of her life, the care for her comfort was at the forefront and I was supported throughout that sad time. I can only say that I highly recommend Kingsland as a caring home from home."

Ann H
carehome.co.uk rating: 4.75 out of 5

"I very much appreciate the wonderful care and support given by the staff. There is always someone available to speak to me about my husbands care and well being. The home is always clean and welcoming and the food is very good. We were able to celebrate my husbands birthday there and the staff were so helpful in making this a happy occasion."

Jill K
carehome.co.uk rating: 5.00 out of 5

"Since the new manager has taken over the home it is so much better. The manager and her team really care about the residents and take the time to speak to relatives. My grandmother is happy and well cared for."

J B
carehome.co.uk rating: 4.17 out of 5

"Caring and attentive staff, good facilities, good nutrition."

S G
carehome.co.uk rating: 4.42 out of 5

"My mother is happy and safe. I'm concerned about the number of managers Kingsland has had since she became a resident, also the amount of agency staff. There seems to be a core of carers that understand how to address and care for people with dementia, others could do with some training."

A S
carehome.co.uk rating: 3.75 out of 5

"This a purpose built care home with good, modern accommodation and facilities. Standards are high, provided by a hard working, willing and most of all , caring staff, who always seem to go about their work with a cheerful demeanor, interacting pleasantly with the residents. All this despite pressure on staffing levels."

Lucy B
carehome.co.uk rating: 4.33 out of 5

"This care home is of a very high standard, with warm and friendly staff. It gave the reassurance that our Mum was warm and safe in her latter years."

Kevin G
carehome.co.uk rating: 4.42 out of 5

"Your kind and prompt action and guidance provided a quiet, calm, efficient, and caring space for my uncle to be moved to and for he and I to spend our few last days together so that he could die in peace with minimum fuss and disruption. I cannot thank you enough for taking us BOTH into your care when all other powers that be refused to acknowledge he was dying or listen to my pleas for help."

J B
carehome.co.uk rating: 5.00 out of 5

"My father was in Barchester Kingsland House Care Home and was treated with a lot of respect at the end of his life. The care was attentive and appropriate to his needs. The food was good with good variation. The room was clean and tidy and his medical treatment was excellent."

Roy S
carehome.co.uk rating: 4.58 out of 5

"My experience of this lovely home has been of the highest standard. My husband has been happy and very well looked after. The staff have just been so good to him. This has put my mind at ease about him having to go away."

Mary E
carehome.co.uk rating: 4.42 out of 5

"The new acting manager has made many improvements in recent months which are evident with better record keeping and a more relaxed atmosphere. The communal rooms have been refurbished with restful, tasteful furnishings. The residents have been consulted over the menu. We recently enjoyed the summer fete, sadly held indoors as we had the first rain for weeks that day. The staff are pleasant and smiley, particularly the hostess who always has a special welcome for my dog."

J P
carehome.co.uk rating: 3.73 out of 5

"Mum is so well cared for. Nothing is too much trouble day or night."

Irene H
carehome.co.uk rating: 5.00 out of 5

"My Mum is 96 years old. She is very special and it gives me great comfort to know that she is being cared for in a very professional way here at Kingsland House. Mum has been here for nine months now and from the time we viewed the care home until now I have never had the need to complain or find fault with it. The care staff are very caring and have a way of respecting the individual nature and needs of all their clients. The rooms are spotless and indeed the whole care home is spotless. Whatever time of day I arrive to see Mum there is always a presence of cleaners. The dining room and menu cannot be faulted along with the lounges and community rooms. Mum is also welcome to eat her meals in her own room if she has a day when she does not feel like getting up and out of bed. I have no hesitation of giving Kingsland House a five star rating."

Neil C
carehome.co.uk rating: 5.00 out of 5

"The facilities at Kingsland House are very good and we found the staff to be friendly, attentive and caring. The management is good with an open door policy."

Derek C
carehome.co.uk rating: 4.08 out of 5

"My mother has been a resident here for nearly 2 years and has really settled in. The staff, nurses and carers are very attentive to her. The food menu is excellent with a varied menu every day. There is a different activity to participate in."

S S
carehome.co.uk rating: 5.00 out of 5

"Caring, responsive and professional. Kingsland House nursed my father back to health after a serious illness. The team are warm-hearted and created an environment that enabled the healing process to thrive, they have done good work. My father and I are very grateful. Thank you to Kingsland House."

D B
carehome.co.uk rating: 4.08 out of 5

"The staff at Kingsland are truly amazing. The progress my father has made is unbelievable. We cannot fault the attention to detail and kindness of the staff. It is extremely reassuring to know my father needs are taken care of."

Andrew P
carehome.co.uk rating: 5.00 out of 5

"My grandmother is very happy at Kingsland and always says she is 'well looked after'. We are so happy with the standard of care she receives and the staff are very attentive. The nurses are very good at communicating with us. Thank you to all at Kingsland House for all your hard work, kindness and support."

S K
carehome.co.uk rating: 5.00 out of 5

"I couldn’t have wished for better palliative care for my sister in her final days. The staff were all very helpful and efficient and friendly and she was very relaxed and felt ‘at home’ with you. Thank you all. Love and blessings."

Jane S
carehome.co.uk rating: 4.50 out of 5

"The review is always good and understand fully. Everything is well covered. I always come away feeling every care is taken care of fully and with full dedication."

Marion J
carehome.co.uk rating: 5.00 out of 5

"My wife has now been in the home for 2 1/2 years. During this period the efforts of staff and the backing from Barchester Homes have produced a gradual improvement in all aspects of the care and well being of residents. The results of this, in my wife's case, is that I believe that she is now more calm and settled and less agitated than she has been for many yhears. I visit my wife 3 times a week and rarely find her unhappy."

A D
carehome.co.uk rating: 3.58 out of 5

"Kingsland House, Shoreham by Sea is a wonderful nursing home. We were truly delighted by the welcome my elderly uncle received. It comes down to the staff that work there. They are professional and compassionate in sometimes difficult circumstances. As you enter everyone greets you with a smile."

Gail H
carehome.co.uk rating: 4.83 out of 5

"From the minute I first walked into Kingsland House, there was a warm atmosphere that feels welcoming. It felt right from first impressions onwards. Kingsland House have been amazing with my mum and incredibly supportive on her journey to end of life. They have been so welcoming and supportive to me also. Sometimes, life throws us tragedy and we have to negotiate it as best we can, I highly recommend Kingsland House for all placements but I am particularly grateful to their nursing care during this heartbreaking time. They radiate human kindness and compassion, a clear person-centred care approach with personal touches that go along way. I believe my mum was the previous manager's last intake and essentially the new manager's first, I cannot speak highly enough of both these Managers. I am grateful to them for giving me hope in a time there felt like there was none, for approaching the situation with such strength and being so kind. A big thank you to the whole team, I am eternally grateful."

Laura Jane S
carehome.co.uk rating: 4.83 out of 5

"My first impression was a peaceful and welcoming atmosphere and very clean. The staff are very friendly and attentive, I feel very happy that my husband is in a safe environment, they have also been very supportive in encouraging to improve his mobility."

R L
carehome.co.uk rating: 4.50 out of 5

"Very soon after Mum became a resident, the home went into lockdown. All the staff have been very helpful, polite and cheerful. Each time I speak to Mum, she tells me how kind all the staff are. She enjoys the activities, has made new friends and is generally very happy."

M F
carehome.co.uk rating: 4.58 out of 5

"Despite not being able to visit since March, I am confident that my mum is well looked after and kept safe. The staff at the home are fantastic and always very professional."

Jamie G
carehome.co.uk rating: 4.42 out of 5

"My dad spent a week in Kingsland House Care Home for respite care and both he and us were over the moon with the level of care he received. All staff members were so kind and thoughtful and nothing was too much trouble. I would definitely use them again if needed."

Ian B
carehome.co.uk rating: 4.17 out of 5

"Completely unhappy with my mum's care, not being washed until later in the day, and food being left on a trolley cold as mum was unable to feed herself. No pain medication was given throughout September, the room was not cleaned, rubbish was not emptied. The alarm bell was found on the floor or on the chair beside the bed when Mum could not gain access to it. Care needs not being carried out."

Karan S
carehome.co.uk rating: 1.50 out of 5

"I always find the home warm and welcoming, and I am confident that my wife is in caring and capable hands."

Colin U
carehome.co.uk rating: 4.18 out of 5

"While I soon discovered that the staff were all efficient, kind and helpful, I found many puzzling deficiencies found only by chance that there are residents who are not deficient in mental attributes. Mixing with them would have made a very different experience. I would not choose to come again. On the plus side: Afternoon entertainment, beautiful gardens, availability of drinks and snacks etc. (If I could find where they were). Availability of reading material, picture books. On the downside: 1. Asked for a doctor when I developed a hacking cough. No medical found though I was told that one was 'coming' later, resorted to trickery to get a doctor. 2: Loss of clothing from the room, was told it had been sent to the laundry, never seen again. 3: Clean towel provided, disappeared unused ('gone to the laundry'). 4: Toilet not flushing adequately. 5: Liquid soap of poor quality and hard to access. 6: Bed hard-edged and difficult to rise from. 7: Left for home still with a hacking cough."

Connie T
carehome.co.uk rating: 3.83 out of 5

"The care home was under new management when Dad moved in seven months ago. I have to say that a majority of staff are all helpful, kind and considerate. Dad seems to have settled more now, and the activities and personal-centred approach from the activities coordinator couldn't be better. Management, admin and nurses, especially, are very approachable. I feel the cleaning could be improved, but apart from that, I am pleased with Dad's care at present."

Emma P
carehome.co.uk rating: 4.08 out of 5

"Generally, staff go above and beyond to care for residents and make it feel like home. The activity coordinators are brilliant. Sometimes the care assistants lack attention to detail. My dad's new glasses were put in the wash by mistake and broke. Perhaps the pockets should be checked before removing them from the linen basket."

M S
carehome.co.uk rating: 4.00 out of 5

"I visit this home regularly. The management team are always friendly. I visited on an afternoon when there was a singer there and the residents loved it. The manager came down and danced with some of them which was a lovely sight. The staff are always happy and interact with the residents. The home is clean and inviting. I would recommend Kingsland from my experience as a visitor."

P S
carehome.co.uk rating: 5.00 out of 5