Reviews for Hyacinth House Care Home

I visited Hyacinth House last week to provide a mindfulness session to some of the residents and team members. I received a lovely warm welcome and immediately felt that this is a care home that really does care. I was very impressed by the care and attention given to the residents which alongside the beautiful decor, cleanliness and facilities makes it five stars for me. It was lovely to see everyone happy and settled. I'm looking forward to returning again in the future - Debbiemindful

We have used Hyacinth house twice for our Nan for rest bite care. She absolutely loved it, hence the second visit! The staff are all fantastic, the place is spotlessly clean and there’s always lots for the residents to do. I’m sure it won’t be long before Nan gets booked in for her next stay.

EMA Patient Transport regularly takes patients to and from Barchester - Hyacinth House Care Home and we are always hugely impressed with their care and attention to detail that the staff show throughout the whole process. The residents always greet us with a smile on their faces and the home is truly spectacular! We were also invited to their wonderful Jamaican night last night, which was amazing!- Thank you so much for the work that you do.

Absolutely wonderful care-home. Camilla and her wonderful team were outstanding. My Dad really enjoyed his 2 weeks respite stay, massive compliments to the chef too, beautiful food and lovely surroundings. Couldn’t recommend Hyacinth House enough.

I've attended several networking events at Hyacinth House and also hosted my own events here for my local business. The staff are always exceptionally welcoming, helpful and friendly. The cake is absolutely fantastic, the home is always clean and fresh. They offer so much for residents and the local community.

I visited Hyacinth House on the 12th of April 2025 as I had been invited as a guest to join the afternoon of Thai culture. It was a charity event with a menu of Thai cuisine, fun games, and entertainment. It was such a lovely, homely atmosphere, with caring staff for the residents and the guests. I enjoyed the afternoon, healthy and nicely cooked and presented food and drinks, lovely old fashioned music and lots of fun. Also, I meet lovely people who are living and working there. The most important thing is that the residents look happy. Thanks for the invitation! My best wishes to everyone!

"Mum moved into Hyacinth House in January 2025 at the age of 95, when her health was failing & she needed more support. Hyacinth House fitted the bill perfectly. It didn't feel like a 'care home' but a real home. The staff were very welcoming to Mum & helped her settle in. They went out of their way to accommodate her every need & to really get to know her. Excellent food & the lounges were very comfortable & mum's family very well supported when they visited. Hyacinth House cared for Mum until the end of her life in May with care & dignity. I couldn't recommend them enough."

Anne H
carehome.co.uk rating: 4.75 out of 5

"I cannot speak highly enough of hyacinth house! My mum was incredibly happy and well looked after during her time here. The staff were kind, caring, and dedicated, going above and beyond to ensure her needs were met. The manager was truly exceptional - responsive, approachable, and compassionate. She took the time to build a genuine relationship with my mum, which meant the world to us both. Her professionalism and leadership were evident in the way the home was run. I'm so grateful for the care and love hyacinth house provided. If you're looking for a home that truly feels like a home, look no further."

J A
carehome.co.uk rating: 5.00 out of 5

"I am very pleased with Hyacinth House for my mother. She lives there, so has some comments to make herself, but I know she does communicate her needs and constructively critical comments to the relevant folk. The home is more like a hotel to be in to me. The public areas are so comfortable and tastefully furnished. All the staff are welcoming, kind and helpful. I remain very happy for her to be in Hyacinth. Such a shame I am unable to continue caring for her myself. She had known Hyacinth from being in respite, and the transition for her, whilst being sad, does not appear to have been too traumatic when the time came for her to go in permanently. I cannot think of any constructively critical aspect to share at this time. Sadly, she chooses not to engage with the other residents much, or take part in the activities. She is very disabled but completely 'on the ball'....... But I know there are activities and another resident does pop in to visit her daily."

Deborah P
carehome.co.uk rating: 4.58 out of 5

"My parents came to Hyacinth House almost a year ago and have had wonderful care from day one. The home is beautiful and always warm and welcoming. Sadly dad recently passed away and we have felt supported, comforted and reassured during his final weeks and days. Mum has been incredibly well looked after too and has been cared for by all the staff and residents at this difficult time."

C G
carehome.co.uk rating: 5.00 out of 5

"I needed to find respite care for my elderly aunt. I was nervous as I had never had to do this before. I did not need to worry, Hyacinth House is amazing - the care and empathy is above and beyond anything I could have hoped for. Aunty may end up staying."

T D
carehome.co.uk rating: 5.00 out of 5

"My week at Barchester Hyacinth House was a good experience. I have had an operation in July and was in need of being looked after. The room was comfortable and I was able to sleep well. I enjoyed having my breakfast in my room. The food was mainly good and it is good to have alternatives if needed. The decor is so pleasant and this made it a pleasure to stay there. As I am now, I am not ready for residential care but if I need another break from home, I would certainly return to Hyacinth House."

Linda B
carehome.co.uk rating: 4.33 out of 5

"Staff are so friendly, polite and respectful. My friend feels safe, secure and the happiest I've seen her since moving from another residential home to Barchester Hyacinth House. She is so well looked after and the whole place is spotless. I feel happy and safe in the knowledge that my friend is in excellent hands. I have experience in my career of many care homes, Hyacinth House exceeds my expectations."

Amanda J
carehome.co.uk rating: 4.91 out of 5

"My mother came to the home for respite after leaving hospital, she had been through a trauma and a long stay in hospital. The care home staff were fantastic with my mum, very patient, encouraging and kind. From the care my mum received after being there four and a half months she was ready to go home. The staff were always happy to help and put their residents first. The food was fantastic fresh well balanced meals offered every day and great cake! The entertainment was varied and fun with wonderful trips outside the home too. As a visitor you were made to feel welcome from the moment you walked in the door. The management were always happy to help and find the time to assist and answer any questions. I am very grateful to all the team for how they supported my mum. I would definitely recommend this home for respite or long-term term care."

Melanie J
carehome.co.uk rating: 5.00 out of 5

"My mum chose to move into Barchester Hyacinth House in the autumn of 2023 and remained there until she died in April 2024. She was one of the home's first residents. Her room was lovely and the food was delicious, with plenty of choice. Every member of staff, from the manager right through to the housekeeping team, was outstanding; so friendly, positive and compassionate. They made every effort to make Mum feel at home and to find out about her as a person, even arranging for a donkey (one of Mum's favourite animals) to visit the home! Everyone was so caring towards Mum and us when Mum became more unwell and the staff were determined to enable her to stay at Hyacinth House if at all possible. They made arrangements to give her the additional support she needed and took care of us too, both emotionally and with cups of tea and meals; nothing was too much trouble. We were so pleased that Mum was able to spend her last days in the home with familiar faces caring for her, instead of in hospital."

H C
carehome.co.uk rating: 5.00 out of 5

"This is the second time I have used Barchester Hyacinth House for respite care for my mother, who has difficulty with mobility. Mum loves it here. The bedrooms are modern, comfortable and well-equipped. Staff are very friendly and helpful - and Mum tells me the food is very tasty. Mum also enjoyed the fitness and creative activities and going out in the minibus to the New Forest and Poole Park. A huge thank you to all the staff for looking after Mum whilst we were away. I know she looks forward to seeing you again soon."

Denise B
carehome.co.uk rating: 5.00 out of 5

"Having been to the fortnightly exercise classes, it had already felt a lovely atmosphere. I stayed for a week, last week and from my first, warm welcome, I felt so relaxed, safe and loved my stay in every way. A wonderful team of staff who not only care for the residents beautifully but were so civil and supportive of each other."

James R
carehome.co.uk rating: 5.00 out of 5

"My mum came to Barchester Hyacinth House in July 2024, initially as a four-week respite stay whilst recovering from a fall at home. Her family had no hesitation in placing her following our meetings with managers and carers, all of whom were so friendly and helpful. Mum loves her room and the whole ambience of the house. It has been so wonderful to see Mum grow in confidence and get involved in the many activities provided which, of course, make us, her family, very happy too. Nothing is too much trouble for all of the staff."

George R
carehome.co.uk rating: 5.00 out of 5

"Having been admitted to Hyacinth House unexpectedly, I cannot fault the genuine kindness, care, service and attention afforded to me during my stay here. Each and every member of staff has been interested in me as a person and have had the time to listen to me and give encouragement every step of my recovery. My thoughts about care homes have drastically changed since my stay at Hyacinth House. I and my family couldn't recommend the care and attention highly enough. First-class on every level. Thank you."

Jane P
carehome.co.uk rating: 5.00 out of 5

"Just a wonderful home, great staff, wonderful furnishings. A very lovely home."

Michael R
carehome.co.uk rating: 5.00 out of 5

"I am very happy at Barchester Hyacinth House. Staff are very friendly and helpful. Food is excellent. I really enjoy the spa bath. I couldn't ask for more."

Margaret W
carehome.co.uk rating: 5.00 out of 5

"My mother has come to Barchester Hyacinth House for a month's respite. We had to arrange care quickly due to a family emergency, and the team were excellent in addressing an offering my mother a place at very short notice. The care my mother is receiving is excellent. The food is amazing and facilities wonderful. Staff are always kind attentive and professional."

B S
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law recently moved into Hyacinth House, first for a trial period. But when the trial ended there was no hesitation for our relative signing up to be a permanent guest. We were all a little anxious as to how this would work out, transitioning from living alone to becoming part of a new community but the staff are all very welcoming and dispelled any fears. No ask is too much trouble for the excellent team at Hyacinth House. The facilities are akin to what you would find in a high class hotel, the food is amazing and the chefs are ready to adjust menus to suit all needs. There is also a good range of activities, enthusiastically put together and delivered, with the guests at the centre. We cannot put any criticism at all with the home, or with any of the staff who are always very positive and friendly. I highly recommend Barchester Hyacinth House and we are 100% confident that our relative will be very well cared for and will enjoy her stay."

Robert C
carehome.co.uk rating: 5.00 out of 5

"I found all staff have been very friendly and helpful - nothing was too much trouble. I have enjoyed all the activities that have taken place, and have been interesting. The food has been excellent, and I have enjoyed every meal I have had."

G M
carehome.co.uk rating: 5.00 out of 5

"A modern and well-executed home, which was a pleasure to visit. The staff were all friendly and professional. The food and drinks offered were spot-on. I genuinely cannot find any criticism. My mother-in-law will be back for respite - she is delighted with every aspect."

Richard J
carehome.co.uk rating: 5.00 out of 5

"Wonderful, could not ask for better."

Rosemary W
carehome.co.uk rating: 5.00 out of 5

"Mom was a little anxious about going to Barchester Hyacinth House for some respite after an operation but from the moment she arrived, she was made to feel welcome and relaxed in the new environment. She enjoyed the fact it was home away from home, where her routine didn't change that much. She enjoyed the interaction with all the staff and the various activities that were put on for them. The food was lovely and small portions given as she liked. After two weeks, she is now talking of returning in the future for another "holiday". Well done to all the staff for making it such a pleasurable experience that she would like to return."

Sharon O
carehome.co.uk rating: 4.92 out of 5

"I have thoroughly enjoyed my stay here and would definitely return."

Donald B
carehome.co.uk rating: 5.00 out of 5

"This home is wonderful! l am very happy and can not find fault in anything. The food is excellent, the carers are a delight and the hospitality knows no bounds, the people who come from all walks of life are made so welcome when they come through the door. I feel very much at home."

Eveline S
carehome.co.uk rating: 5.00 out of 5

"From my very first phone call to Hyacinth House at 19:12 hours on 27th December 2023, the service was very professional and ever so kind and caring to my mother and her children. The following morning, my son (adult nurse) and I met Hyacinth House's Home Services Advisor and she was again superb, quickly understood my mother's feelings, fears, and more importantly her needs. She was very clear and gave us a very detailed tour of the lovely care home and the activities available. Mum duly arrived the next day and her respite stay was very successful. All the staff, from the fantastic chef, amazing care staff and the management were just superb and so caring. Thank you."

Angus P
carehome.co.uk rating: 5.00 out of 5

"Thoroughly satisfactory. Very nice people. (I have booked to come again.)"

Betty A
carehome.co.uk rating: 5.00 out of 5

"Great staff, super lunches, relaxed, easy and very pleasant in every way. I cannot think of even a comment constructively critical. Many thanks."

Deborah P
carehome.co.uk rating: 5.00 out of 5

"I came to Barchester Hyacinth House after a bad fall at home with two crushed lumbar vertebrae. I was also suffering from colitis. I could not have carried on at home even with health service support. During my stay, my vertebrae have fused and I can stand unaided. I needed four visits to the hospital for treatment for colitis. On each occasion, I was escorted by a Barchester carer. It so happens that the infusions have put my colitis in remission. Careful dieting at Hyacinth House has been invaluable."

David P
carehome.co.uk rating: 5.00 out of 5

"My uncle came for respite care, rather unsure about the whole thing, physically only moving very slowly and mentally very down. He stayed for two weeks and found the whole experience absolutely amazing. As he said, 'They couldn't do enough for me, I was looked after so well. I know I paid to stay there, but the care they gave me went above and beyond what money pays for.' When we collected him to take him back home he was walking much better and his attitude towards life had completely changed! He felt more positive, more alert, and more open to lots of things. I cannot speak more highly of the whole team at Hyacinth House. Without exception, they were caring to my uncle, but also to myself and other relatives. They made us all feel very welcome, and 'part of the family'. My uncle said he would happily recommend Hyacinth House to anyone who asked - without any reservations! Thank you to everyone who helped make this experience such a wonderful one, for everyone involved."

Jane B
carehome.co.uk rating: 5.00 out of 5

"All I can say is that each and every one of the staff in Barchester Hyacinth House is a treasure for the warmth, care and kindness they gave me."

Elsie Y
carehome.co.uk rating: 5.00 out of 5

"My mother was looked after so well by kind and compassionate staff who took the time to support and reassure her with all her needs. She loved the excellent food, and being able to choose from a variety of delicious options, in a sociable and friendly dining room. She enjoyed visiting the hairdressers and the daily outings too. She had a lovely room, both comfortable and with tasteful decor. It was the perfect respite for her and we were so grateful to all the team for their support in welcoming mum. A special thank you to the manager who is so lovely, and happy to help in any way she can."

Arabella H
carehome.co.uk rating: 5.00 out of 5

"Very welcoming home, lovely. Staff are very approachable. My parents are on a respite period and I know they are in safe hands."

Carol W
carehome.co.uk rating: 5.00 out of 5

"I had a lovely stay. Manager and staff are kind and understanding. Food was amazing. Rooms are cozy and comfortable. I felt loved and I felt at home. Place is very well managed. I will definitely go back."

S K
carehome.co.uk rating: 5.00 out of 5