Reviews for Hyacinth House Care Home

"I and my daughter Rosalind were most impressed with Hyacinth House from the moment she called in to get a brochure, she was most impressed with the home and the atmosphere of great friendliness, as was I, who met the manager and who the next day came to meet me in my home. My stay of 3 weeks enabled me to get back to sleeping well, which I hadn't been for many months. The staff were outstanding in their professionalism and their very sensitive care was greatly appreciated. I attended some very helpful exercise classes and feel so much stronger because of my stay."

I visited Hyacinth House to see if it would be suitable for my Nanny when we go on holiday – and I was so impressed! Amazing place! The staff are incredibly friendly and welcoming, and the house itself has such a warm, homely atmosphere. It feels cosy and personal, not too big, which makes it really special. And I almost forgot – they serve great coffee too! 😍

"Another excellent extended respite stay for my mother. During the time we have been using Hyacinth House, Mum's mobility has deteriorated. She now uses a wheelchair and rollator and needs assistance transfering between equipment, getting dressed, washing and toileting, which is all provided by the Hyacinth team with the utmost care and dignity. This is truely a friendly care home where all the team take time to talk with Mum and get to know her visitors. Mum also loves the food her and enjoys the activities and outings. You are all amazing and should be proud of the care provided."

I went to Hyacinth House to assist one of their residents with moving furniture in his own home. Hyacinth House was so welcoming and looked lovely, very clean.
My client told me he was living there for the past year and was happy. I saw other residents and they seemed also very happy. Staff was very nice, always saying hello and offered my coffee and cake. Lovely home, does not look like a care home, it is home from home.

"I have visited Hyacinth House a couple of times with my Community Dog Louis. The staff are very friendly and welcoming and make you feel at home straightaway. The facilities and decor are very homely and I see there is a full programme of visits and activities. The residents all seem happy and well-catered, for with staff approaching several times while I've been visiting to check everyone is alright. I love visiting with Louis as it's such a warm and inviting place"

"Excellent living conditions and staff"

My grandad who is 97 and lives on his own has just visited Hyacinth House for his first don’t dine alone lunch. He was very anxious and nervous about attending but as soon as we arrived, he was welcomed at reception and made to feel at ease. Everyone we saw was really friendly and said hello to him which made him feel more settled straight away. He came out smiling and said how good the food was and how nice it was to sit with other people and chat. For someone that lives on his own this was such a big step but it was such a positive experience for him, that he has actually asked to go back again! We are both very impressed with how everyone looked after us. This is just what he needed. Thank you so much

"We arrived at reception and were helped very well, mannerly people, shown to the lounge and had tea & cake & met the person we came to see, All really nice, staff were lovely throughout, cannot praise them enough. All in all a lovely visit to the House Thankyou all for that"

"Mum moved into Hyacinth House in January 2025 at the age of 95, when her health was failing & she needed more support. Hyacinth House fitted the bill perfectly. It didn't feel like a 'care home' but a real home. The staff were very welcoming to Mum & helped her settle in. They went out of their way to accommodate her every need & to really get to know her. Excellent food & the lounges were very comfortable & mum's family very well supported when they visited. Hyacinth House cared for Mum until the end of her life in May with care & dignity. I couldn't recommend them enough."

"I cannot speak highly enough of hyacinth house! My mum was incredibly happy and well looked after during her time here. The staff were kind, caring, and dedicated, going above and beyond to ensure her needs were met. The manager was truly exceptional - responsive, approachable, and compassionate. She took the time to build a genuine relationship with my mum, which meant the world to us both. Her professionalism and leadership were evident in the way the home was run. I'm so grateful for the care and love hyacinth house provided. If you're looking for a home that truly feels like a home, look no further."

"I am very pleased with Hyacinth House for my mother. She lives there, so has some comments to make herself, but I know she does communicate her needs and constructively critical comments to the relevant folk. The home is more like a hotel to be in to me. The public areas are so comfortable and tastefully furnished. All the staff are welcoming, kind and helpful. I remain very happy for her to be in Hyacinth. Such a shame I am unable to continue caring for her myself. She had known Hyacinth from being in respite, and the transition for her, whilst being sad, does not appear to have been too traumatic when the time came for her to go in permanently. I cannot think of any constructively critical aspect to share at this time. Sadly, she chooses not to engage with the other residents much, or take part in the activities. She is very disabled but completely 'on the ball'....... But I know there are activities and another resident does pop in to visit her daily."

"My parents came to Hyacinth House almost a year ago and have had wonderful care from day one. The home is beautiful and always warm and welcoming. Sadly dad recently passed away and we have felt supported, comforted and reassured during his final weeks and days. Mum has been incredibly well looked after too and has been cared for by all the staff and residents at this difficult time."

"I needed to find respite care for my elderly aunt. I was nervous as I had never had to do this before. I did not need to worry, Hyacinth House is amazing - the care and empathy is above and beyond anything I could have hoped for. Aunty may end up staying."

"Staff are so friendly, polite and respectful. My friend feels safe, secure and the happiest I've seen her since moving from another residential home to Barchester Hyacinth House. She is so well looked after and the whole place is spotless. I feel happy and safe in the knowledge that my friend is in excellent hands. I have experience in my career of many care homes, Hyacinth House exceeds my expectations."

"My mother came to the home for respite after leaving hospital, she had been through a trauma and a long stay in hospital. The care home staff were fantastic with my mum, very patient, encouraging and kind. From the care my mum received after being there four and a half months she was ready to go home. The staff were always happy to help and put their residents first. The food was fantastic fresh well balanced meals offered every day and great cake! The entertainment was varied and fun with wonderful trips outside the home too. As a visitor you were made to feel welcome from the moment you walked in the door. The management were always happy to help and find the time to assist and answer any questions. I am very grateful to all the team for how they supported my mum. I would definitely recommend this home for respite or long-term term care."

"My mum chose to move into Barchester Hyacinth House in the autumn of 2023 and remained there until she died in April 2024. She was one of the home's first residents. Her room was lovely and the food was delicious, with plenty of choice. Every member of staff, from the manager right through to the housekeeping team, was outstanding; so friendly, positive and compassionate. They made every effort to make Mum feel at home and to find out about her as a person, even arranging for a donkey (one of Mum's favourite animals) to visit the home! Everyone was so caring towards Mum and us when Mum became more unwell and the staff were determined to enable her to stay at Hyacinth House if at all possible. They made arrangements to give her the additional support she needed and took care of us too, both emotionally and with cups of tea and meals; nothing was too much trouble. We were so pleased that Mum was able to spend her last days in the home with familiar faces caring for her, instead of in hospital."

"Having been to the fortnightly exercise classes, it had already felt a lovely atmosphere. I stayed for a week, last week and from my first, warm welcome, I felt so relaxed, safe and loved my stay in every way. A wonderful team of staff who not only care for the residents beautifully but were so civil and supportive of each other."