What our families say: Hyacinth House Care Home
23 November 2019View the report
D Scarehome.co.uk rating: 5 out of 5
"The staff are all very friendly, and my care is excellent. This food is very good."
Sylvia Wcarehome.co.uk rating: 5 out of 5
"A very pleasant room (ground floor). All the staff are very nice in a simple way."
Randal Scarehome.co.uk rating: 5 out of 5
"I like it here. The staff are caring. The food is delicious."
J Rcarehome.co.uk rating: 5 out of 5
"I love living here. The staff are great."
P Tcarehome.co.uk rating: 5 out of 5
"I love it here. Everyone is so kind and caring. Lovely home."
John Hcarehome.co.uk rating: 5 out of 5
"Very good care. Lovely food. Made to feel at home."
R Wcarehome.co.uk rating: 5 out of 5
"From March it has not been possible to visit. From mid-June, it has been possible to visit for half an hour a week but due to covid distancing, it has been difficult to communicate with my wife as she has dementia and it is difficult to estimate if she realises who I am. Previously when I visited it was easier to communicate with her. I am very satisfied with her care as I know it can be difficult to care for her."
A Ucarehome.co.uk rating: 4.17 out of 5
"Lovely people; look after me well. Good food. Good care."
L Ccarehome.co.uk rating: 5 out of 5
"It's a difficult time due to the pandemic. Weekly update letters/email from the head office are informative and reassuring. All the staff continue to care and look after our loved ones; they are amazing! My mum seems to be happy in Hyacinth House and its lovely to be able to see her in the garden now."
K Pcarehome.co.uk rating: 3.92 out of 5
"Excellent care. Very friendly and polite, always smiling and happy."
K Scarehome.co.uk rating: 5 out of 5
"I need a lot of care and attention as I cannot walk. The staff and carers are all very friendly and helpful and the activities here are very good. My care has been excellent."
Sylvia Wcarehome.co.uk rating: 4.58 out of 5
"I am very happy here, all of the staff are very helpful and friendly. It really does feel like home to me. The food is very nice and varied and I enjoy my meals in the lovely dining room. I really enjoy my days here."
Sylvia Wcarehome.co.uk rating: 4.83 out of 5
"My sister has received excellent care in the years she has been in the home. The kindness, warmth, and companionableness has enabled her to blossom and to be herself again. I am hugely grateful. Imaginative entertainment has also been really helpful."
S Tcarehome.co.uk rating: 4.08 out of 5
"Staff excellent. Improvement needs to be made, i.e. carers having to go outside to fridge and more colour in this home."
D Acarehome.co.uk rating: 4 out of 5
"My mother was admitted to Hyacinth House as an emergency in November 2019 following a fall and fracture. This has given me great peace of mind as I can see how well looked after she is and how happy she is. As a nurse myself good care, high-quality food and friendly approachable staff are important to me. I can truly say that she is well cared for and very happy."
Caroline Bcarehome.co.uk rating: 4.17 out of 5
"I am extremely happy with the care Mum receives at Hyacinth House. Mum loves being there and enjoys the plentiful food, activities, and signing with other residents. The staff has been very understanding and supportive when we could not visit Mum as often due to my husband being unwell. Thank you to all the staff who welcome us and care for Mum."
Kay Scarehome.co.uk rating: 5 out of 5
"My mum had to be admitted into the care home following several falls, the last one resulted in a hip fracture. The home welcomed her with open arms and she settled into the home within a few weeks. For me, as a nurse, it was important that I felt listened to as I know the things that were important to her in her life. These are respected by the staff who actively encourage her to socialise and take part in the activities within the home."
Caroline Bcarehome.co.uk rating: 4.17 out of 5
"Staff make you feel welcome as do all other members of staff. The building seems very friendly and the people who live here are very lucky."
Pamela Lcarehome.co.uk rating: 4.75 out of 5
"I have been treated very well. The care staff are lovely. The food is good and I can call when I need something."
E Pcarehome.co.uk rating: 4.33 out of 5
"My aunt appears to be comfortable and happy."
S Ccarehome.co.uk rating: 4.55 out of 5
"Very happy here."
Joan Tcarehome.co.uk rating: 3.75 out of 5
"My sister is very happy here, she has really blossomed with the care and attention she has received and she says everyone is just so kind. The staff are very responsive to residents needs."
S Tcarehome.co.uk rating: 5 out of 5
"A welcoming and caring community. The staff work hard to ensure that the individual needs of residents are considered and implemented where possible."
Patricia Ocarehome.co.uk rating: 3.58 out of 5
"Since I arrived 3 months ago, the staff have been supportive and kind as I have settled into my new residence. It's not easy to leave your home of many years and they have made the transition as easy as possible for me."
Pat Pcarehome.co.uk rating: 3.7 out of 5
"My mum recently came to The Wimborne for respite care as an emergency, however, it was a blessing in disguise. All the staff have been fantastic in making her welcome, helping her settle in difficult circumstances and caring for her superbly. That has made it a very easy decision for mum to move here full time. It's peace of mind for us as her family to know she is happy and well cared for 24 hours a day."
Sam Hcarehome.co.uk rating: 5 out of 5
"I have been very happy with the home, they looked after my husband very well. The staff were very nice and friendly. The home is clean."
Gloria Ccarehome.co.uk rating: 4 out of 5
"Our Mum was admitted as a matter of emergency but what a gift from the gods this turned out to be! We are so happy that Mum is able to make this her permanent home. The staff are all amazing, their patience, care, hard work and dedication (not to mention a very necessary sense of humour!) has been excellent and has never flagged under some very difficult circumstances. Thanks to their expertise, kindness and endless patience Mum is flourishing again! I cannot recommend them highly enough, and thank them from the bottom of my heart for everything they do."
Lesley Lcarehome.co.uk rating: 4.83 out of 5
"The standard of care is to a very high degree, but the food could be improved upon."
Margaret Gcarehome.co.uk rating: 4.58 out of 5
"Much improved, furniture wise, staff wise. Auntie seems happier! always clean and staff always friendly. Noticeable difference in big and little ways."
Lynda Lcarehome.co.uk rating: 3.75 out of 5
"Mum was very well cared for during a two-week respite stay. She enjoyed the food and took part in the varied activities provided. The staff were very friendly and approachable."
Jackie Ecarehome.co.uk rating: 5 out of 5
"Excellent staff. Very attentive and caring to my mother. Nothing is too much bother for anyone. We are informed if there is a problem whether large or small."
Anne Bcarehome.co.uk rating: 4.17 out of 5
"I came in for respite care but am not progressing as well as I had hoped. However, I couldn't wish for a better experience or happier home. All the staff are caring and helpful, helping me to settle in quickly and feel at home."
S Rcarehome.co.uk rating: 4.08 out of 5
"Our father lived at The Wimborne for 18 months and our experience was that the staff go out of their way to know their residents and make them feel at home. We have nothing but praise and thanks for the way in which he was cared for. The décor of the rooms may be a little tired but the care and the general bright and happy atmosphere completely outweigh this."
Tracey Lcarehome.co.uk rating: 4.25 out of 5
"The care my dad received during his stay was excellent. The staff were lovely. Very friendly and helpful."
Caraline Dcarehome.co.uk rating: 4.92 out of 5
"We have searched high and low for a residential care home for my wife's aunt, for whom we have power of attorney, that meets her needs and provides her with a comfortable and stimulating environment where she can be happy. We do feel The Wimborne Care Home is the right place for her. The staff ratios are very good, and yesterday we met the current manager who gives us confidence in the home and the way it is run."
Chris Hcarehome.co.uk rating: 5 out of 5
"Very welcoming, caring and helpful staff. The home is a perfect size to create a homely atmosphere which it has successfully achieved."
A Pcarehome.co.uk rating: 3.83 out of 5
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