What our families say
08 March 2019View the report
"My father-in-law spent the last 4 days of his life at Hurstwood. He received exceptional care from all staff. He consistently told us how wonderful the staff were and how well he was being cared for. The care home is beautiful with lovely clean rooms, gardens, and facilities. It’s incredibly peaceful and the staff are so kind, friendly, helpful and supportive. Our family can’t extend our thanks enough to the managers who went above and beyond to make sure he was as comfortable as possible and they were so kind and supportive to our family. They sorted all the formalities for us so we didn’t have to worry about anything. They even came to the funeral which meant so much to us. I cannot recommend this care home enough - My father-in-law's last few days were happy, comfortable, and he passed away peacefully in his sleep. Thank you Hurstwood so much from all of us for everything you did for him and the family, we will forever be eternally grateful."
Lex Hcarehome.co.uk rating: 5 out of 5
"My mother stayed at Hurstwood View for the last 4 months of her life and I am pleased to be able to write a very favourable review. My mother suffered from both Alzheimer’s and ill health and needed a lot of care. The staff couldn’t have been kinder or more compassionate, I was extremely impressed with the care given to my mother - she was treasured and looked after at a time when she needed it most. As well as caring for her physical needs, the staff took special care to get to know my Mum and made sure to spend time chatting and laughing with her, ensuring that her dignity remained intact at the most difficult time of her life. The staff were quick to act when required - if medical care was needed or a hospital visit, and kept me informed at all times as to what was going on. My mother died at Hurstwood - and I couldn’t have asked for more support, kindness and care for either my mother or myself when the time came. Highly recommended indeed!"
Caroline Scarehome.co.uk rating: 4.25 out of 5
"I am only able to visit for a few days every month or so but have seen my father improve overall in wellbeing due to the respectful care and attention he receives. The whole atmosphere in the home is calm, clean and bright with tasteful and up to date furnishings. The rooms allow direct access outside giving a feeling of openness. Various lounges allow quiet space and family privacy if desired. Food is excellent and looks and smells very tempting utilising local produce when in season. The home has a calm and relaxing feeling and is pleasant for residents and visitors. An amazing daily entertainment schedule is available for those who wish, and celebrations and events are always marked and enjoyed. The youthful carers and management bring a lovely atmosphere to the residents."
Jane Ccarehome.co.uk rating: 4.92 out of 5
"My husband has been at Hurstwood View from 23/6/2019, and myself and family have nothing but praise for the place. Where to start? On entry, the atmosphere is welcoming, calm, (vibrant at the right time of day), a pleasure to be in. The staff.... dedicated, vibrant, considerate, caring, super! I travel from the Lake District and I know that between my visits that he is in the best place for care. The manager, nurses, all carers, cooks, cleaners, maintenance deserve full marks for their dedication."
Jean Ccarehome.co.uk rating: 5 out of 5
"The building is wonderful but it's the staff that make it such a good care home. Everyone is positive, happy and well trained and I mean everyone. Such a relief to have a family member stay here at Hurstwood View. Highly recommend and the food is also brilliant."
Simon Ycarehome.co.uk rating: 4.92 out of 5
"I visited a friend who is a resident here. I was met by the area training manager who showed me to the lounge, dining area until we located my friend. My observations were that the staff were friendly and kind, plenty on hand and security very good. My only other observation was that my friend's coat was not clean."
C Bcarehome.co.uk rating: 4.78 out of 5
"Hurstwood View is a modern, clean, comfortable care home set in pleasant surroundings. Rooms are spacious with en-suite facilities and there are various lounges and seating areas including a large cafe and garden. All the staff are approachable and caring and they work hard to provide a safe and happy environment for the residents. A range of activities are provided each day and there are regular outings and special events. There is good communication with relatives who are always made to feel welcome."
Carol Acarehome.co.uk rating: 4.92 out of 5
"A home which I am only a temporary resident due to a nervous breakdown. I am enjoying a very happy time here (for 2months) with wonderful staff for whom nothing is too much trouble and have, after a few weeks here staged a great recovery. It has been an amazing experience. (Aged 90)"
Yvonne Gcarehome.co.uk rating: 4.55 out of 5
"A well-maintained and managed care home with good indoor and outdoor facilities. Dementia residents enjoy indoor and outdoor activities and interact well together and with the friendly staff who are very supportive and helpful to them and with relatives. Visitors always feel welcomed and telephone enquiries are dealt with promptly."
C Acarehome.co.uk rating: 5 out of 5
"The care home is clearly very well managed. The staff are very caring and both the staff and the residents are always cheerful. The home is kept in immaculate condition, as are the grounds. Activities and trips out are frequent and well organised. The catering is varied and of good quality. Overall, Hurstwood is staffed by true professionals who take pride in their work and care deeply for the residents in their care."
Tony Wcarehome.co.uk rating: 4.92 out of 5
"The good relaxed atmosphere. Staff caring. Individual needs are understood. Family feel supported. Nothing appears to be to much trouble to sort out or understand individual needs."
Jane Dcarehome.co.uk rating: 4.5 out of 5
"You are always assured of a very warm and friendly welcome by all the staff at Hurstwood View. They are all very caring and highly professional. The residents are all treated with respect and dignity. The families are always welcome and my personal experience as a family member is of a very warm welcome and it's always a pleasure to visit the care home. Communication of all the staff is excellent. I would highly recommend Hurstwood View as a great care home for it's caring and very warm and friendly atmosphere towards the residents and family members when visiting."
Sheila Scarehome.co.uk rating: 5 out of 5
"My mother has been fortunate to have respite care here. The atmosphere is extremely friendly and it is clear that it is run with smooth efficiency reflecting the excellent teamwork. My mother was not in good form when she came, and the staff were wonderfully kind and understanding, encouraging her recovery and confidence. She has also enjoyed the excellent level of attention taken with the facilities and food offered. Her room is pretty and light with a lovely view. The sensitivity shown not only to my mother but also to the family during these weeks has been exemplary."
Georginacarehome.co.uk rating: 4.58 out of 5
"We have been delighted with the care and service of Hurstwood View care home for my Mother-in-law. The staff is fantastic and goes well beyond the call of duty when it comes to looking after the residents. My Mother-in-law has settled in very well and seems very happy and content. My family and I feel confident she is getting the dementia care that she so desperately needs."
Victoria Bcarehome.co.uk rating: 4.5 out of 5
"We are delighted with the way my mother-in-law has settled in so smoothly, having lived in her own home with live-in carers up until recently. The care, diligence and dedication of the staff is clearly evident. When visiting her, we always receive a warm and sincere welcome when we are there. My mother-in-law seems very happy and content."
Victoria Bcarehome.co.uk rating: 4.08 out of 5
"An extremely caring home. Staff are very able and very caring. From the manager through to all staff on all levels there is a superb caring attitude both to residents and to their families. Everyone is always cheerful. Each resident is known by name by every member of staff and treated with care and respect. The food is very good and individual tastes are catered for. Overall an excellent home for residents and importantly peace of mind for family, knowing their loved one is so well cared for."
R Lcarehome.co.uk rating: 4.5 out of 5
"I am a member of the Newtown Arts Collective who take turns to display their art work in the cafe/seating area in the foyer of Hurstwood View. Staff and management have always been very welcoming. We have received some sponsorship too to help us hold an exhibition in Brighton in September 2017."
Annie Mcarehome.co.uk rating: 5 out of 5
"Light, airy and cheery is the immediate impression on entry to Hurstwood View. The design and layout seems more akin to a cruise ship with rooms broken up with lounges and café style living areas. It is all new for me and my family, but the level of service most worth caring is about is that the staff and service "know my mum" and meet her needs."
Bryan Mcarehome.co.uk rating: 4.08 out of 5
"I have looked at many care homes in the area and my father has been in a couple for respite. Hurstwood View is by far the best we have used and viewed. It is clean, friendly and the food is very good. Everyone knows all the residents by name, the staff are always happy and nothing seems too much trouble. Nursing care is good and the care for the relatives seems to be just as important which can be so critical when moving a loved family member into a care home."
Alison Acarehome.co.uk rating: 4.5 out of 5
"A very caring and happy environment. The staff are very supportive and accommodating, a real sense of community. The food is of a high standard, lots of variety. My father is well cared for and happy."
Kathryn Dcarehome.co.uk rating: 4.83 out of 5
"My mother was in Hurstwood View for nearly four years until her death in July. She was very happy there and was treated with love, care, respect and patience. Her health deteriorated in the last few months whereby she needed extra help. This was given without complaint at any time of the day or night. The staff all treated the family with great compassion when she died."
D Ccarehome.co.uk rating: 4.5 out of 5
"Very welcoming to visitors. Attentive staff. Happy environment. A comfortable and pleasant home."
Ann Mcarehome.co.uk rating: 5 out of 5
"It is hard to fault Hurstwood View who have offered a consistently high standard of care to my mother for the duration of her time there. They managed her final days with dignity and respect and looked after us all as a family during a difficult time. The nursing and health care assistants without exception were wonderful and feel like members of our extended family while retaining their professional boundaries. The touches we most appreciated were little things like offering a glass of sherry before lunch, beautiful homemade cakes, wide ranging activities and a truly homely atmosphere."
Edwina Wcarehome.co.uk rating: 4.83 out of 5
"My husband moved to Hurstwood View in January 2017. Every effort was made to settle him and he is very happy there. All the staff have been very kind and helpful, the care he receives could not be better. The family visit very regularly and are always welcomed. One criticism - very sorry the memory boxes have been removed from bedroom doors, but this is minor in light of the care that is given."
D Scarehome.co.uk rating: 4.83 out of 5
"We were anxious when we left my mother-in-law for respite care in the home as she was quite reluctant to stay. The Manager and her team quickly made my mother-in-law their priority, attending to her needs and at the same time, they reassured myself and my husband that she is in safe hands. The staff are always smiling and can not do enough to help. The home is in a beautiful location and each room has a lovely view of the surrounding fields. The home is clean and it really does feel like a home from home. We were very impressed how the Home Manager assessed my mother-in-law's needs and the support she would need when she returned home. After visiting my mother-in-law, we were so happy to see her smiling and engaging with the other residents. Her hair had been washed and set. Without any hesitation, if my mother-in-law needs a home in the future we will use Hurstwood. They have respected my mother-in-law's dignity at all times. Thank you to the Home Manager and Barchester they are a credit to the industry."
Tina Jcarehome.co.uk rating: 4.92 out of 5
"My mother has been a resident on Memory Lane for 2 years and after initially researching a number of homes, we have been extremely pleased with Hurstwood View which came highly recommended by a very close friend. The standard of care is extremely good and the staff are very caring and soon got to know my mother's likes and dislikes which is evident with their interaction with her. She is treated with utmost dignity and respect. The food is excellent and the facilities are very good, bright and airy. The café area downstairs is a great place to sit and have coffee and cake and chat with residents, staff and other relatives. The gardens are now well kept and very pleasant. Except for the odd occasion when they are overstretched, management and staff will make themselves available to discuss my mother's care and any concerns or issues. Mum has been extremely well looked after and I firmly believe she wouldn't have still been with us were it not for the care and attention she receives."
Richard Tcarehome.co.uk rating: 4.75 out of 5
"This is a very pleasant care home in a well-landscaped setting. The atmosphere is informal, yet smart. Access and ergonomics are good. Staff appear calm and capable and are welcoming and supportive. The fees are expensive."
T S Bcarehome.co.uk rating: 4.67 out of 5
"My mother was a resident of Memory Lane for the last two years of her life. The facilities are excellent - the rooms are large and bright and for the most part kept clean and tidy. The regular staff were wonderful and work well, although they often seemed to be too busy to spend enough time with the residents, but when they did interact with my mother they did so in a lovely way, demonstrating their knowledge of her as an individual. The activities offered are good, but would benefit from additional support staff so more residents can take part and have attention - something that my mother craved and enjoyed as it gave her reassurance and comfort. I would have liked to have had the opportunity to talk on a formal and regular basis with a member of staff to specifically review my mother's care, perhaps every 3 months. On a weekly regular visit, there was far too often no one available to talk to in any depth. Communication is vital and for relatives, it is also empowering."
Mara Lcarehome.co.uk rating: 3.92 out of 5
"My brother has been extremely happy since entering Barchester Hurstwood View Care Home 22 months ago. The care and consideration of the staff are first class, always kind and sympathetic and mindful of his needs. His physical health has deteriorated, no doubt because of his advancing age, but his mental status remains the same as when he entered the home, for which we are thankful. The laundry is a problem, lost items etc. But I understand this is the same problem throughout care homes."
Ruby and Mike Scarehome.co.uk rating: 4.92 out of 5
"I have been so impressed by the staff, facilities, activities and value for money of this care home. My friend has been there for a while and is actually happy and really settled. I would recommend to anyone."
Cindy Kcarehome.co.uk rating: 4 out of 5
"I believe my father's basic needs are satisfied eg warmth, food, toileting. However, I am not sure that his mental health and the need for companionship is met. There have been several changes in staff and I am not sure that the ratios are good enough for the care of people with dementia who require time with caregivers to talk. He is not taken out or taken into the garden which is what we discussed when we first chose the home. Many of the staff are pleasant and do genuinely seem to care but they are always in a rush and have so little time."
Janet Dcarehome.co.uk rating: 3.58 out of 5
"Very helpful and hard-working staff. They will do their very best under often challenging circumstances to help residents and family alike. It's great to visit the Cafe area when you feel like a chat or a coffee, nice atmosphere and access to staff and management when needed. Keep up the great work!"
Chris Kcarehome.co.uk rating: 5 out of 5
"My mother has been in the home for 15 months and always seems content, clean and tidy and well cared for. Staff seem very caring and genuinely interested in the residents. The home itself always has a bright, warm and very clean feel to it and a welcoming nature. Medical intervention when necessary has been sought swiftly and so all in all I am very happy with the home."
Elaine Bcarehome.co.uk rating: 4.58 out of 5
"I am very pleased with everything. The transition into care went better than I expected. My aunt seems happy and settled. Loves the food and most everything else. Overall, fabulous."
Joan Fcarehome.co.uk rating: 4.42 out of 5
"My 88 year old Mum lives in one of the "assisted living" flats attached to Hurstwood View and, after a few wobbles in 2015 when she moved in, is now "very content." Mum has mild to moderate dementia but the staff do an excellent job of enabling her to keep the right balance of independence. A change of Manager last year has put in place strong leadership and I'm confient in giving Hurstwood View an excellent rating."
Jonathan Gcarehome.co.uk rating: 4.92 out of 5
"After a very bad year, the new management are getting things under control. Staffing is still a problem with many agency staff still used. The permanent staff often seem overwhelmed. There are more residents who are very sick now and the more able ones appear to be having less time. Food is excellent. Activities need improvement many things don't happen. I would like to see more quizzes, games and important activities involving movement and more outings."
J Lcarehome.co.uk rating: 3.92 out of 5
"My husband had 2 and a half months of care and kindness at Hurstwood View. His room was sunny and cheerful, he had a very pleasant view over the fields. The food was appetising and hot. Altogether his trial months were in a very good atmosphere."
J Ecarehome.co.uk rating: 4.73 out of 5
"We can highly recommend Hurstwood View. Wonderful staff and great management. Very comfortable and the care is respectful, dignified and warm. My mother seems very content despite having been adamant not to move from her home."
Sally Tcarehome.co.uk rating: 4.92 out of 5
"Absolutely wonderful home, I couldn't wish for a better home for my friend. The staff are so warm and welcoming and the manager also makes the effort to come out to chat with the residents and visitors. If ever I need to discuss my friend, the manager is happy to help me. My friend always looks very happy when I visit and well cared for too. Great friendly team."
Eleanor Bcarehome.co.uk rating: 5 out of 5
"Hurstwood View is purpose built with excellent facilities but above all, it is a warm, caring and friendly home. There is a bright, comfortable cafe area where people meet and get to know one another over a hot drink and delicious homemade cakes and biscuits. There is always a lovely atmosphere here. The food is excellent with a very good menu choice- something to tempt everyone. The residents are treated with dignity and kindness by the staff who take the trouble to really get to know them. I, as a relative, have received great support from the staff and am always made to feel welcome."
R Hcarehome.co.uk rating: 4.67 out of 5
"My Mother has been at the home for nearly four years and at that time her care has been excellent. However, in the past month, the staff have gone beyond excellent in making sure that she is happy, safe, dignified, and loved. I cannot imagine her being anywhere else, and I am truly glad that I chose this home for her."
Caty W Pcarehome.co.uk rating: 4.92 out of 5
"I have found Hurstwood View extremely welcoming and the staff very friendly. I would recommend this place as a home from home environment. The home is very well maintained and clean throughout and the grounds are immaculate."
Toni Gcarehome.co.uk rating: 4.92 out of 5
"I would like to thank all of the staff for the excellent and friendly care they give everyone at the home, including the visiting family and friends. This home is friendly, feels like a home rather than a care facility. Everyone is friendly and helpful. Food is always great, with good choices. There is entertainment for residents which always seems to be enjoyed."
Ann Acarehome.co.uk rating: 4.75 out of 5
"From the moment I entered the building, I felt warmly welcomed. In all my visits all the staff were kind, understanding and extremely helpful when necessary. There was a real sense of teamwork which I had never met before in a care home. Any telephone calls were dealt with very professionally but at the same time, I felt as if I was being helped in a very individual, friendly way. Nothing was too much trouble for any staff whatever colour uniform."
Margaret Jcarehome.co.uk rating: 5 out of 5
"Nothing was too much trouble. All staff polite. Home from home. Felt reassured whilst father was having respite care. Would recommend to anyone. Visitors made to feel welcome. Individuals needs met."
Jane Dcarehome.co.uk rating: 5 out of 5
"I visit Hurstwood view regularly with my daughter. The home is always clean and tidy and the staff very friendly. There are always toys available for my little girl to play with which is helpful. The staff on Memory Lane are always welcoming and it's comforting to know that our loved ones are cared for by caring, knowledgeable staff. I'd recommend this home, particularly for their specialist dementia unit. It's like home from home. Well done Hurstwood."
Max Scarehome.co.uk rating: 4.75 out of 5
"I visited recently and was very impressed by the warmth and care shown to the residents, particularly by the manager and the nurses. The home provides great entertainment - some of the singers are fabulous - and the people I know there have really enjoyed the animals when they've come to visit. I'm grateful to know my loved one is in a place where the food is enjoyable and the surroundings pleasing, but it is mainly the caring attitudes of the staff which makes Hurstwood such a positive place."
Hannah Pcarehome.co.uk rating: 4.92 out of 5
"Very friendly atmosphere, lovely cafe area and tea/coffee/cookies and cakes are free. Reception staff are very helpful and cheerful."
D Ccarehome.co.uk rating: 5 out of 5
"Hurstwood View is a very well run home, and with an excellent staff. The and kindness shown to the residents and their families is exemplary. I would have no hesitation in recommending Hurstwood View to a potential resident."
ARcarehome.co.uk rating: 4.75 out of 5
"We have been very happy with Hurstwood Court so far. The staff have been very flexible regarding my father's level of care and nothing has been too big a job for them. The place is always clean and there is always a happy and positive atmosphere about the place. As a musical performer we have always been given a very warm welcome at Hurstwood Court and staff are always very grateful for our efforts. Thanks!"
Jon Kcarehome.co.uk rating: 4.5 out of 5
"I had just over two weeks respite care at my own request, on leaving hospital. All went smoothly thanks to the home's team liaising with the hospital staff. Hartswood met my needs admirably, giving me a relaxed background to convalesce and prepare to return to an independent life. Full support was clearly there if I needed it but I appreciated the "hands off" approach and lack of "regime". The staff were outstanding and I admired their commitment especially to the most needy residents. The surroundings are most agreeable and the building well appointed."
Rosemary Ecarehome.co.uk rating: 4.33 out of 5
"My husband has been in the home since may having initially gone for respite care only. It took a while for him to settle (and for me to adjust) but he is now extremely settled and well cared for, better than I could at home. The staff, both carers, auxiliary, kitchen etc are all very cheerful and helpful. The carers take the time to get to know the residents and their likes/dislikes etc and the residents are never pressured to do anything they do not want to do. Visiting times are not limited and you are always made to feel welcome. The food is good and always varied. Tea and coffee are readily available, and cake/biscuits. My weekday visits are restricted to evenings so I do not see the activities but get reports from the carers when I visit in the evening or phone. I do feel there could be more activities on memory lane rather than downstairs. I think the laundry service could be improved. Sometimes the cleanliness could be improved, empty cups/plates etc removed from the lounge."
Denise Hcarehome.co.uk rating: 4.42 out of 5
"My mother has been living in the assisted apartments for over 2 years now. Within that time the staff have done their utmost to cater for her needs as the years have gone by. The facilities are excellent and everybody is welcoming and supportive within the home. I highly recommend it to anyone."
Kathy Lcarehome.co.uk rating: 5 out of 5
"The staff are always friendly when I visit my friend weekly, always helpful and checking to see if we need anything. The atmosphere is positive and I enjoy my trips to the service to see my friend. The rooms are beautiful and the dining room is very warm and welcoming. I always see the staff when I visit so that I can get an update on my friend. They are both always so kind to me. Excellent team."
Jill Dcarehome.co.uk rating: 5 out of 5
"My mother was at Hurstwood View from the time it opened in September 2012. She was very well cared for in the Memory Lane Unit. This was now "her home" which she came to call it. Staff really looked after her especially at the end of her life. I get great comfort still going in to teach the residents keep fit."
Alison TScarehome.co.uk rating: 4.92 out of 5
"My grandmother was a very reluctant to go into a care home and the staff have been brilliant at reassuring her and talking to her. All the staff are very friendly and take plenty of time to talk and spend time with you. The home is absoloutley lovely - very clean and spacious. I have had meals here and the food is of a very high standard with plenty of choice."
Dany Ccarehome.co.uk rating: 5 out of 5
"I have found all the staff friendly, cheerful and very helpful. The property is clean and well maintained. My lady has settled far better than every expected. I have been reassured and feel happy that she is having the best care possible."
Naomi Pcarehome.co.uk rating: 4.92 out of 5
"I visited Barchester Hurstwood View last week to see if it was a suitable place for my father who suffers with dementia. Although we have now decided to move my Dad closer to us in Wales, I was very impressed with the ambience and facilities of the home. The Manager was extremely helpful and took time to show us around and explain the day to day care we could expect for Dad. All the staff we met were very pleasant and the few we spoke to seemed very experienced in dementia care, and also very caring and understanding for individual needs. Everywhere in the home looked spotless and the communal lounges looked very welcoming and well thought out. To be honest, I'd put my name down now if I could! I have marked the options as excellent as I was unable to submit my comments without completing each one, but this is purely based on an hour's visit."
Karen Ccarehome.co.uk rating: 4.92 out of 5
"My father has been in Hurstwood View for one month having initially gone for two weeks respite. My sister and I have been looking for a care home for a while and responded to a mail drop by this home. The moment we walked through the door we knew it would be suitable. Even though we hadn't made an appointment the manager took time to give us a comprehensive tour and we were extremely impressed by the standard of the rooms, the communal areas, the outside space and also the friendliness of all the staff. My father is settling in well. There is no pressure put on him to do anything he doesn't want to, he is always treated with respect and he particularly enjoys the high standard of the food."
Susancarehome.co.uk rating: 4.83 out of 5
"The first thing that struck me about Hurstwood View is that it has a lovely welcoming and positive atmosphere and is not like other care homes I have looked at. It is purpose built and very well laid out so everything feels visible and open. The position of the home, the decor and and lovely garden and views make it feel like home from home. The staff are very caring and organised, thanks to a compassionate and strong management team. All queries are taken seriously, recorded and dealt with. The food is restaurant quality and no one is ever short of tea and cake! I would very much recommend this care home to others for respite or permanent stays."
Ms E Jcarehome.co.uk rating: 4.5 out of 5
"I found Hurstwood View to be a safe, caring and supportive environment with good faciltities; a range of activities and approachable, helpful staff."
Carr Acarehome.co.uk rating: 5 out of 5
"After several months spent in various hospitals, my Dad was so happy to have such a lovely place to call home. He appreciated the beautiful view from his window and established a good rapport with his carers. He told us that he hoped he could stay there until the end of his days. As his family we were made to feel very welcome at whatever time we called to see Dad and encouraged to help ourselves to tea and coffee and homemade biscuits and cake. The rooms are all individually decorated, warm, and well equipped with good quality furniture, and there are several attractive and comfortable lounge areas. Most important of all, the staff are so caring towards the residents and helpful and welcoming to the residents' families. The residents are treated with kindness, patience and dignity. Overall, I would not hesitate in rating the home as excellent."
Julia Ncarehome.co.uk rating: 5 out of 5
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