What our families say

Barchester Hunters Care Centre Recommended on carehome.co.uk
We score 9.5/10

24 Reviews

Barchester Hunters Care Centre Recommended on carehome.co.ukLatest Your Care Rating report

07 September 2017

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"Quite good when you get in the swing."

Ronald B
carehome.co.uk rating: 3.92 out of 5

"My Aunt was a resident at Hunters for five years. During that time she was treated with the utmost dignity and respect by all the staff. As her needs changed we were always included in discussions and her care plan was updated and fully reflected those changes. Over the five years, the home has gone through a number of changes in Management but the staff have always remained professional and never allowed the standard of care to be compromised. The new General Manager has a wealth of experience and in my opinion is very caring and passionate, with a real desire to maintain and build on the excellent reputation that Hunters has always had. Our family wish to thank her and all the staff for the support they have given to my Aunt and our family. I would not hesitate to recommend Hunters as a safe and comfortable home for a loved one."

carehome.co.uk rating: 4.75 out of 5

"My husband is at Hunters for a months respite care, I am more than satisfied with the care and facilities at Hunters. We have both received so much support during his time here. It has been a difficult month for the staff due to the extreme weather conditions, however, they have managed this extremely competently. Everyone received iced drinks, wet flannels/towels, fans and ice creams daily. They have all gone the extra mile, especially the manager. It is with great thanks to Hunters that we have managed to sort out my husband's anxiety issues and get his medication reviewed, something I was struggling to do at home."

Doreen P
carehome.co.uk rating: 4.92 out of 5

"I must say how impressed I was when I visited Hunters. I am in the healthcare profession myself. The manager was so accommodating with her time and made us extremely welcome. She spent time with my friend who needed lots of reassurance and ensured that a robust plan of care was put into place. I know how hard it is to find good managers so I do hope that Barchester truly appreciates her and the wonderful staff."

Phil R
carehome.co.uk rating: 4.92 out of 5

"The management and care provided at Hunters is exceptional. Both my mother and father have been made to feel so welcome. The range of activities and the outstanding facilities are more than we could ever have expected. The gardens are a real bonus. My mother says, "I don't think it could be better! Hunters is top of the tree. The food is excellent. It is so peaceful and the staff are really helpful and kind.""

Carol S
carehome.co.uk rating: 4.92 out of 5

"Mum continues to be happy and settled. The staff give her wonderful care and have encouraged her to become mobile again after a nasty fall. I feel confident that she is well looked after."

Alison K
carehome.co.uk rating: 4.45 out of 5

"My mother has been a resident for 2 years. In that time she has been looked after with great care and attention. The staff are all superb. There have been several management changes, but now feel Hunters is very well run. Since recent refurbishment, the atmosphere is very calm and relaxing, with many areas for residents. Food is good with many choices."

carehome.co.uk rating: 4.73 out of 5

"Mum is well cared for and physically fitter than she has been for years, there are plenty of stimulative activities on offer."

Barbara B
carehome.co.uk rating: 4.33 out of 5

"Having had zero experience of care homes mother could not carry on living independently. The staff are mostly wonderful, very caring but then this is a top of the range establishment. I anticipated smell - there is none. Most of the rooms are a decent size, facilities are good, food is excellent. The staff we have encountered from manager to housekeepers have been bright and friendly. I am hoping we made the right choice - it seems so!"

Rob L
carehome.co.uk rating: 4.17 out of 5

"I have previously remarked that the home needs more staff. They manage with agency staff but I do realise that all nursing homes are suffering staff shortages. The staff work very hard and deserve congratulations for all they do. The acting manager has taken note of the food issue and it has been vastly improved. Slow cooking has meant tender meats. Well done to the manager! Happy Christmas to all at Hunters, keep up the good work. This manager is certainly making a difference."

carehome.co.uk rating: 4.08 out of 5

"As a daughter of a relative (my mother), she is very well looked after and cared for. The staff are very friendly and very welcoming and I have a good rapport with them. My mother has settled in very well and they treat her with respect and dignity. There are a couple of things that could be tweaked but overall I am very happy with the care that she receives."

Sarah M
carehome.co.uk rating: 4.5 out of 5

"I have been a regular visitor at Hunters over the last year. I have to say they have had lots of changes over the last year but I am so impressed with the manager standing in. She is a wonderful lady, resident and staff focused, she is a credit to Barchester. Well done for finding her."

Pamela N
carehome.co.uk rating: 4.67 out of 5

"My Mother has been at Hunters for 18 months. She has been and continues to be given great care and support from all the staff who are truly caring. The home has a happy feel and is very welcoming to relatives. Nowhere is perfect, but the Staff always try to correct any problems calmly and quickly. Hunters have had a problem retaining a permanent Manager. But hope that is now being resolved. Also once refurbishment is taken place in New Year tired areas will be nicer for the residents."

carehome.co.uk rating: 4.08 out of 5

"Staff here are excellent - caring and thorough but they are very pushed for resources and have very little time to spend any "quality time" with the residents. We visit every day but for those residents without visitors in the memory lane area, it is quite lonely and stressful. A suggestion would be for the activities teams to do a film/music session as so many on the top floor are too immobile to attend activities in the main area. Otherwise just provide a CD player and lots of musical CD's."

carehome.co.uk rating: 3.92 out of 5

"I find the staff are very caring and kind. They always do their best to accommodate our requirements. As a family we are able to trust mum's care to them in the knowledge she is safe and well cared for. Dementia/Alzheimer's is a devastating disease for a family who have no previous experience of the condition. Hunters Care centre have made it more bearable for us and mum."

carehome.co.uk rating: 4.33 out of 5

"Mum was in respite for 6 weeks and was looked after very well indeed and the staff there are wonderful. They went above and beyond for a difficult client who was in much pain. Can't thank them enough for the special care that Mum received and also how well we, as her family, were treated as well."

Colin M
carehome.co.uk rating: 4.42 out of 5

"My mother has received great care here. Her needs have been met kindly with particular attention to her diabetes. The home itself is safe with a lovely garden. The staff face every challenge with patience - I have been here when the residents have been very challenging."

Mary C
carehome.co.uk rating: 5 out of 5

"My mother is treated with the utmost dignity and respect. Hunters Care Centre is in every respect creates a lovely homely environment for both the residents and their families. I would highly recommend Hunters as an excellent care centre."

Hilary P
carehome.co.uk rating: 5 out of 5

"The home is well run and staff are very good. The premises suffer from poor maintenance, such as the need for external painting. Staff recruitment and retention are a current problem."

Peter B
carehome.co.uk rating: 3.92 out of 5

"My mother has been a resident for about five months. I have found the staff to be very friendly and caring. Paying a lot of attention in talking to the residents and calling them by name a nice personal touch and full of patience. This seems to create a happy atmosphere. Attention to activities to relieve boredom is good. Lovely venue, the gardens are a credit and lovely for the residents to walk or be walked around. I am glad sherry or wine is offered at meal times which seems varied. Rooms are kept well. There is a staff shortage which should be essential to recruit to ease the current staff."

Joanna H
carehome.co.uk rating: 4.58 out of 5

"I have been so happy with the care my friend received whilst living at Hunters. The staff are wonderful and the Operations Manager is like a breath of fresh air to the company. One only hopes that Barchester realise this lady's true worth."

Pauline S
carehome.co.uk rating: 4.58 out of 5

"Hunters Care Home is in a lovely location and has got lovely gardens and grounds and the surroundings are lovely. If I was asked if I would recommend it as a good care home then I would say yes. All the staff including the carers are all very friendly and welcoming. However, there are a few things that I could do with being tweaked (or adjusting) but overall Hunters Care Centre is a lovely care home."

Sarah M
carehome.co.uk rating: 4.5 out of 5

"My mother had previously been at a home in Cheltenham with great facilities etc but no heart. What really struck me about all the staff at Hunters was their open friendliness and genuine desire to care for someone - not just going through the motions of care. I was truly impressed - from the receptionist to kitchen staff to senior nurses - everyone was warm and friendly. This is so important. At the other place, I really had to 'work hard' to get some staff to relate to me."

Liz S
carehome.co.uk rating: 4 out of 5

"My mother is treated with dignity and kindness by the caring staff at Hunters Care Centre. However, 'Memory Lane' is a rather tried environment with poor lighting and a cramped lounge which is in need of a redesign and refurbishment. The facilities do not match those of the general side of Hunters. A conservatory could be added to give additional space and light. The gardens in 'Memory Lane' also need attention, the view from lounge 2 is mainly of a bare fence which is hardly attractive. The chairs in the lounge face inwards and it is hard to see out, the decking area of the courtyard is rather bare. The physical environment needs significate improvement."

Elizabeth T
carehome.co.uk rating: 4.25 out of 5

"My Aunt has been at Hunters Care Centre for over 4 years and my mother was a resident before her. The staff are kind, considerate, caring and appreciate the importance of my Aunts dignity. Overall I have been and still am very happy with Hunters Care Centre."

carehome.co.uk rating: 4.42 out of 5

"Great home friendly, welcoming, not clinical, kind and caring staff would highly recommend. Food is excellent all prepared by the chefs on site and fresh daily. Residents appear happy, content and engaged by the activities staff and carers. Beautiful grounds and setting."

Steve H
carehome.co.uk rating: 4.42 out of 5

I'm sorry to have missed you when we came last week. However, I could not let our association with Hunters end without writing to say thank you for the outstanding care you and your staff provided during her five month stay with you. Every one of your colleagues, without exception, was caring, compassionate and always willing to help. They are an exceptional group of people and I thank all of them warmly, and you for creating and maintaining the culture which makes Hunters such a special place.

It's a full year since my mother passed away. I'm a bit embarrassed at how much time has elapsed. Now with Christmas fast approaching, it has given me the impetus to write the letter I intended to write many months ago. I just wanted to say a big thank you to you and your team for looking after my Mum for the two years she was at Hunters. Your care home seems to me to be about as close as one could get to an extended family environment. Even though my Mum was not always clear about where she was, especially as her Alzheimers worsened, I could see that she was basically happy, and well cared for. As you know, I dropped in regularly, and I was always very impressed by your staff at all levels. Unfailingly upbeat despite the pressures of the job. One paricular incident has stayed with me, and I will always remember it. On what turned out to be my mother's last day, my wife and I dropped in without warning to spend some time with her. I noticed that although she was not really conscious, and was breathing with difficulty, her hair had been recently combed. I pointed this out to my wife, and just at that moment one of your junior staff happened to be passing the door, heard my comment, and said " oh, that was me, I sat with her for half an hour, chatting to her, and while I was here I combed her hair". An hour or so after we left, Brenda phoned to say that my mother had passed away. I think this little incident says a lot about the culture at Hunters. Clearly, my mother was in good and caring hands, right up until the end. Please pass on to your team the message that my wife and I really, really admire the job they all did, looking after my mother in her final years.

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