What our families say
07 September 2017View the report
"On behalf of my sister, she finds all experiences extremely satisfactory. She is very comfortable in the home, with no complaints whatsoever. Staff care and attention are first class, all meals with very varied menu and very well presented. Accommodation entirely fine. She cannot praise the staff for their care and attention enough. All in all her only slight concern and that is the possibility that she may be moved. I try to reassure her that this is not the future plan and she would be more than happy to continue her stay at Hunters."
Roy Hcarehome.co.uk rating: 4 out of 5
"The manager was sensitive and kind in all his dealings with myself and my brother. I appreciate that I could always talk to him. All the staff who cared for my mother were so kind and kept me fully informed. Mum's wishes were always considered. I wish mum could have enjoyed all on offer, the beautiful setting, the comfortable social areas, the lovely dining room and the range of activities. This was not to be, however, as mum was only in Hunter's for 5 weeks before she sadly passed away."
Sarah Rcarehome.co.uk rating: 4.83 out of 5
"The cooking needs a lot of improvement. It is adequate and nutritious but the cooking is very poor."
Audrey Hcarehome.co.uk rating: 4.17 out of 5
"Pleasant care home with light, fresh air and pleasant surroundings. Nurses and admin staff kind and caring. Occasionally it felt as if more nurses needed."
Nigel Dcarehome.co.uk rating: 4.5 out of 5
"My Mother was taken to Hunters Care Home from hospital in early March 2018. My Father, not being able to manage on his own joined her on 30th March. They were able to be together until Mother's death on 1st July 2018. All the staff at Hunters provided wonderful care to them both at this difficult time. Father stayed on after Mother's death and still lives there in his own room. I cannot express my thanks to everyone there for their care and consideration to every member of our family. The newspapers pick up on bad home but we should all applaud the good ones, and Hunters is the best."
Gillian Mcarehome.co.uk rating: 4.67 out of 5
"Mum is cared for very well. All the staff are genuinely caring and kind. They will always try to make time for the residents. The home is well run and management are always happy to speak with relatives."
Suzanne Lcarehome.co.uk rating: 4.5 out of 5
"Very happy with her care, Mum feels safe and happy. Many thanks for all you've done."
Bridget Fcarehome.co.uk rating: 5 out of 5
"When I learned that my childhood friend has been moved to live at Hunters, I decided to visit her and I was rather taken by surprise, as this care home is not like other care homes I have visited before. The warm welcome and the hospitality I received from all the staff were amazing. It's heartwarming to see their residents having the freedom to walk around their secure gardens. Everyone was very friendly and accommodating. My friend is very complimentary of the care she is receiving and the variety of activities they have in the home which she enjoys."
C Lcarehome.co.uk rating: 5 out of 5
"Mum was admitted for 2 weeks respite care which was extended due to problems with social services and continuing care support. All of the staff at Hunters were friendly, caring, helpful and treated Mum (and us) with dignity and understanding. We wanted Mum to stay at Hunters but due to social care funding, we had to move Mum back to Lancashire. Everyone at Hunters, from the enquiry desk, office staff, nurses, carers, domestic staff and cleaners were caring, friendly and professional."
Lynn Hcarehome.co.uk rating: 4.67 out of 5
"My mother has been a resident on Memory Lane for almost 4 years. She has dementia. We chose the home because it felt warm, caring and comfortable. Many of the staff whom we first met 4 years ago are still working here and that care continuity is important. Mum feels that Hunters is her home and clearly trusts everyone around her. Any problems that arise are dealt with swiftly and communication is excellent. We feel mum is in excellent hands."
Ailsa Scarehome.co.uk rating: 4.17 out of 5
"Hunter's staff have enabled our mother to feel safe again. Her dementia meant she used to be frightened by small changes. Their care has helped her to feel settled and safe. Our whole family are very grateful for this."
Rebecca Dcarehome.co.uk rating: 4 out of 5
"My experience at Barchester Hunters Care Centre has been very good with staff and seeing the way they handle things with the resident and the way they go about their daily work. (Very good)."
S Pcarehome.co.uk rating: 4.83 out of 5
"I was welcomed very nicely when I arrived, the nurses and carers are so friendly and look after me so well. I have made friends with some of the residents and the entertainment staff are so good. I have been looked after by the chefs as I have a few allergies and they have made special food for me. I have been watched going up and down the stairs, as I need to practice as at home I do not have a downstairs toilet."
Daphne Tcarehome.co.uk rating: 4.5 out of 5
"Comfortable clean rooms, friendly staff. Pleasant dining room, well presented and interesting menu with adequate choice."
Jean Wcarehome.co.uk rating: 3.58 out of 5
"Quite good when you get in the swing."
Ronald Bcarehome.co.uk rating: 3.92 out of 5
"My Aunt was a resident at Hunters for five years. During that time she was treated with the utmost dignity and respect by all the staff. As her needs changed we were always included in discussions and her care plan was updated and fully reflected those changes. Over the five years, the home has gone through a number of changes in Management but the staff have always remained professional and never allowed the standard of care to be compromised. The new General Manager has a wealth of experience and in my opinion is very caring and passionate, with a real desire to maintain and build on the excellent reputation that Hunters has always had. Our family wish to thank her and all the staff for the support they have given to my Aunt and our family. I would not hesitate to recommend Hunters as a safe and comfortable home for a loved one."
S Hcarehome.co.uk rating: 4.75 out of 5
"My husband is at Hunters for a months respite care, I am more than satisfied with the care and facilities at Hunters. We have both received so much support during his time here. It has been a difficult month for the staff due to the extreme weather conditions, however, they have managed this extremely competently. Everyone received iced drinks, wet flannels/towels, fans and ice creams daily. They have all gone the extra mile, especially the manager. It is with great thanks to Hunters that we have managed to sort out my husband's anxiety issues and get his medication reviewed, something I was struggling to do at home."
Doreen Pcarehome.co.uk rating: 4.92 out of 5
"I must say how impressed I was when I visited Hunters. I am in the healthcare profession myself. The manager was so accommodating with her time and made us extremely welcome. She spent time with my friend who needed lots of reassurance and ensured that a robust plan of care was put into place. I know how hard it is to find good managers so I do hope that Barchester truly appreciates her and the wonderful staff."
Phil Rcarehome.co.uk rating: 4.92 out of 5
"The management and care provided at Hunters is exceptional. Both my mother and father have been made to feel so welcome. The range of activities and the outstanding facilities are more than we could ever have expected. The gardens are a real bonus. My mother says, "I don't think it could be better! Hunters is top of the tree. The food is excellent. It is so peaceful and the staff are really helpful and kind.""
Carol Scarehome.co.uk rating: 4.92 out of 5
"Mum continues to be happy and settled. The staff give her wonderful care and have encouraged her to become mobile again after a nasty fall. I feel confident that she is well looked after."
Alison Kcarehome.co.uk rating: 4.45 out of 5
"Having had zero experience of care homes mother could not carry on living independently. The staff are mostly wonderful, very caring but then this is a top of the range establishment. I anticipated smell - there is none. Most of the rooms are a decent size, facilities are good, food is excellent. The staff we have encountered from manager to housekeepers have been bright and friendly. I am hoping we made the right choice - it seems so!"
Rob Lcarehome.co.uk rating: 4.17 out of 5
"My mother has been a resident for 2 years. In that time she has been looked after with great care and attention. The staff are all superb. There have been several management changes, but now feel Hunters is very well run. Since recent refurbishment, the atmosphere is very calm and relaxing, with many areas for residents. Food is good with many choices."
S Lcarehome.co.uk rating: 4.73 out of 5
"Mum is well cared for and physically fitter than she has been for years, there are plenty of stimulative activities on offer."
Barbara Bcarehome.co.uk rating: 4.33 out of 5
"I have previously remarked that the home needs more staff. They manage with agency staff but I do realise that all nursing homes are suffering staff shortages. The staff work very hard and deserve congratulations for all they do. The acting manager has taken note of the food issue and it has been vastly improved. Slow cooking has meant tender meats. Well done to the manager! Happy Christmas to all at Hunters, keep up the good work. This manager is certainly making a difference."
L Jcarehome.co.uk rating: 4.08 out of 5
"As a daughter of a relative (my mother), she is very well looked after and cared for. The staff are very friendly and very welcoming and I have a good rapport with them. My mother has settled in very well and they treat her with respect and dignity. There are a couple of things that could be tweaked but overall I am very happy with the care that she receives."
Sarah Mcarehome.co.uk rating: 4.5 out of 5
"I have been a regular visitor at Hunters over the last year. I have to say they have had lots of changes over the last year but I am so impressed with the manager standing in. She is a wonderful lady, resident and staff focused, she is a credit to Barchester. Well done for finding her."
Pamela Ncarehome.co.uk rating: 4.67 out of 5
"My Mother has been at Hunters for 18 months. She has been and continues to be given great care and support from all the staff who are truly caring. The home has a happy feel and is very welcoming to relatives. Nowhere is perfect, but the Staff always try to correct any problems calmly and quickly. Hunters have had a problem retaining a permanent Manager. But hope that is now being resolved. Also once refurbishment is taken place in New Year tired areas will be nicer for the residents."
S Lcarehome.co.uk rating: 4.08 out of 5
"Staff here are excellent - caring and thorough but they are very pushed for resources and have very little time to spend any "quality time" with the residents. We visit every day but for those residents without visitors in the memory lane area, it is quite lonely and stressful. A suggestion would be for the activities teams to do a film/music session as so many on the top floor are too immobile to attend activities in the main area. Otherwise just provide a CD player and lots of musical CD's."
E Bcarehome.co.uk rating: 3.92 out of 5
"I find the staff are very caring and kind. They always do their best to accommodate our requirements. As a family we are able to trust mum's care to them in the knowledge she is safe and well cared for. Dementia/Alzheimer's is a devastating disease for a family who have no previous experience of the condition. Hunters Care centre have made it more bearable for us and mum."
C Ccarehome.co.uk rating: 4.33 out of 5
"Mum was in respite for 6 weeks and was looked after very well indeed and the staff there are wonderful. They went above and beyond for a difficult client who was in much pain. Can't thank them enough for the special care that Mum received and also how well we, as her family, were treated as well."
Colin Mcarehome.co.uk rating: 4.42 out of 5
"My mother has received great care here. Her needs have been met kindly with particular attention to her diabetes. The home itself is safe with a lovely garden. The staff face every challenge with patience - I have been here when the residents have been very challenging."
Mary Ccarehome.co.uk rating: 5 out of 5
"My mother is treated with the utmost dignity and respect. Hunters Care Centre is in every respect creates a lovely homely environment for both the residents and their families. I would highly recommend Hunters as an excellent care centre."
Hilary Pcarehome.co.uk rating: 5 out of 5
"The home is well run and staff are very good. The premises suffer from poor maintenance, such as the need for external painting. Staff recruitment and retention are a current problem."
Peter Bcarehome.co.uk rating: 3.92 out of 5
"My mother has been a resident for about five months. I have found the staff to be very friendly and caring. Paying a lot of attention in talking to the residents and calling them by name a nice personal touch and full of patience. This seems to create a happy atmosphere. Attention to activities to relieve boredom is good. Lovely venue, the gardens are a credit and lovely for the residents to walk or be walked around. I am glad sherry or wine is offered at meal times which seems varied. Rooms are kept well. There is a staff shortage which should be essential to recruit to ease the current staff."
Joanna Hcarehome.co.uk rating: 4.58 out of 5
"I have been so happy with the care my friend received whilst living at Hunters. The staff are wonderful and the Operations Manager is like a breath of fresh air to the company. One only hopes that Barchester realise this lady's true worth."
Pauline Scarehome.co.uk rating: 4.58 out of 5
"Hunters Care Home is in a lovely location and has got lovely gardens and grounds and the surroundings are lovely. If I was asked if I would recommend it as a good care home then I would say yes. All the staff including the carers are all very friendly and welcoming. However, there are a few things that I could do with being tweaked (or adjusting) but overall Hunters Care Centre is a lovely care home."
Sarah Mcarehome.co.uk rating: 4.5 out of 5
"My mother had previously been at a home in Cheltenham with great facilities etc but no heart. What really struck me about all the staff at Hunters was their open friendliness and genuine desire to care for someone - not just going through the motions of care. I was truly impressed - from the receptionist to kitchen staff to senior nurses - everyone was warm and friendly. This is so important. At the other place, I really had to 'work hard' to get some staff to relate to me."
Liz Scarehome.co.uk rating: 4 out of 5
"My mother is treated with dignity and kindness by the caring staff at Hunters Care Centre. However, 'Memory Lane' is a rather tried environment with poor lighting and a cramped lounge which is in need of a redesign and refurbishment. The facilities do not match those of the general side of Hunters. A conservatory could be added to give additional space and light. The gardens in 'Memory Lane' also need attention, the view from lounge 2 is mainly of a bare fence which is hardly attractive. The chairs in the lounge face inwards and it is hard to see out, the decking area of the courtyard is rather bare. The physical environment needs significate improvement."
Elizabeth Tcarehome.co.uk rating: 4.25 out of 5
"My Aunt has been at Hunters Care Centre for over 4 years and my mother was a resident before her. The staff are kind, considerate, caring and appreciate the importance of my Aunts dignity. Overall I have been and still am very happy with Hunters Care Centre."
Peejaycarehome.co.uk rating: 4.42 out of 5
"Great home friendly, welcoming, not clinical, kind and caring staff would highly recommend. Food is excellent all prepared by the chefs on site and fresh daily. Residents appear happy, content and engaged by the activities staff and carers. Beautiful grounds and setting."
Steve Hcarehome.co.uk rating: 4.42 out of 5
I'm sorry to have missed you when we came last week. However, I could not let our association with Hunters end without writing to say thank you for the outstanding care you and your staff provided during her five month stay with you. Every one of your colleagues, without exception, was caring, compassionate and always willing to help. They are an exceptional group of people and I thank all of them warmly, and you for creating and maintaining the culture which makes Hunters such a special place.
It's a full year since my mother passed away. I'm a bit embarrassed at how much time has elapsed. Now with Christmas fast approaching, it has given me the impetus to write the letter I intended to write many months ago. I just wanted to say a big thank you to you and your team for looking after my Mum for the two years she was at Hunters. Your care home seems to me to be about as close as one could get to an extended family environment. Even though my Mum was not always clear about where she was, especially as her Alzheimers worsened, I could see that she was basically happy, and well cared for. As you know, I dropped in regularly, and I was always very impressed by your staff at all levels. Unfailingly upbeat despite the pressures of the job. One paricular incident has stayed with me, and I will always remember it. On what turned out to be my mother's last day, my wife and I dropped in without warning to spend some time with her. I noticed that although she was not really conscious, and was breathing with difficulty, her hair had been recently combed. I pointed this out to my wife, and just at that moment one of your junior staff happened to be passing the door, heard my comment, and said " oh, that was me, I sat with her for half an hour, chatting to her, and while I was here I combed her hair". An hour or so after we left, Brenda phoned to say that my mother had passed away. I think this little incident says a lot about the culture at Hunters. Clearly, my mother was in good and caring hands, right up until the end. Please pass on to your team the message that my wife and I really, really admire the job they all did, looking after my mother in her final years.
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