Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Elsbeth Russell

General Manager

Hi, my name is Elsbeth, and I am the General Manager here at Highview House. Welcome to our website!

I qualified as a nurse in 1993 and have always worked within the private sector, living and working in Newcastle upon Tyne. I worked for a local, family run nursing care company before Barchester, making my way through their career ladder during my time there.

In 2013 my family and I made a quality of life decision to move away from life in the city to Inverness, where I have worked within the locality as a care home manager ever since.

I enjoy making a positive difference in people’s lives. My appointment at Highview will bring me into contact with a new group of people and it is my hope that I can touch their lives in a productive and meaningful way.

My greatest achievement to date has to be being nationally acknowledged as the 'Nurse of the Year' in 2015 for the excellent environment and care given to people living with dementia in my care home. I still find it very difficult to believe that a care home manager from Inverness was recognised for just doing her job.

Norma Swatman

Deputy Manager

Norma has nearly 50 years’ experience working within the healthcare field, the last ten years as the Deputy Manager at Highview. Norma overseas all clinical aspects within the home. She ensures exceptional levels of care and support for our residents, their families and her team. Norma is well known and respected within the home and the wider community.

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Louisa Taylor

Activities Coordinator

Hello my name is Louisa and I am one of three activity coordinators here at Highview, I have been in post since January 2016. Prior to taking the post here I held a similar role for five years, but in a smaller, privately owned nursing home.

I have a BA in ‘Health & Welfare’ which I completed on-line through the UHI while my son was in primary school. We live on the Black Isle with our two dogs.

Our aim here at Highview is to provide a stimulating and relevant programme of activities that reflects the interests and aspirations of our residents. We are always looking for ideas and inspiration, working closely with the nursing and care teams, residents and their loved ones to ensure that our activities provision is relevant, and of benefit to our residents.

Please do not hesitate to contact a member of the activity team if you would like further information or support in enabling your loved one to achieve their full potential.

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Jackie Porter

Head Chef

Jackie is our fabulous Head Chef and has been cooking for residents and families for over 2 years. She makes a variety of delicious dishes on a daily basis. Jackie is flexible and happy to work around people’s likes, dislikes and also takes into account their nutritional requirements. She is a larger than life character, so you may hear her before you see her.

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Kay Stewart

Administrator

Kay is the heart of the home and has been with us for over 5 years. She will be the first person you see when coming in the home or the first when you call. She will be happy to direct you to where you need to go, assist you with any queries or direct you to the right individual.

Liz Bickley

Administrator

Liz is responsible for everything financial at Highview. She has been with us for over 8 years and is happy to assist anyone regarding fee’s, invoicing, payroll or purchasing.

 

Liz Ross

Head Housekeeper

Liz joined the team in 2013 as a housekeeper and was promoted to Head Housekeeper in 2016. She is in charge of the Housekeeping and Laundry teams. She has a happy team with extremely high standards. She will go the extra mile for anyone and expects the same of her team.

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