Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Care homes and elderly care from Barchester Healthcare

Pablo Vilar

General Manager

Welcome to Highview House Care Home, my name is Pablo and I am the General Manager here.

Thank you for taking the time to look further into what Highview has to offer. We have a number of teams with in the home and each member of our team plays a vital role in the smooth running of the home. We are all passionate about what we do and not only want to do the best by our residents but anyone and everyone who comes through the door.

I have been in Health and Social Care for the last 15 years in various settings, I have a particular passion for working with residents who have dementia and supporting people through their journey. I recently relocated back to the Highlands to join Barchester and the team at Highview and very much look forward to getting to know our residents and their families and friends.

Care homes and elderly care from Barchester Healthcare

Norma Swatman

Deputy Manager

Norma has nearly 50 years’ experience working within the healthcare field, the last ten years as the Deputy Manager at Highview. Norma overseas all clinical aspects within the home. She ensures exceptional levels of care and support for our residents, their families and her team. Norma is well known and respected within the home and the wider community.

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Care homes and elderly care from Barchester Healthcare

Louisa Taylor

Activities Coordinator

Hello my name is Louisa and I am one of three activity coordinators here at Highview, I have been in post since January 2016. Prior to taking the post here I held a similar role for five years, but in a smaller, privately owned nursing home.

I have a BA in ‘Health & Welfare’ which I completed on-line through the UHI while my son was in primary school. We live on the Black Isle with our two dogs.

Our aim here at Highview is to provide a stimulating and relevant programme of activities that reflects the interests and aspirations of our residents. We are always looking for ideas and inspiration, working closely with the nursing and care teams, residents and their loved ones to ensure that our activities provision is relevant, and of benefit to our residents.

Please do not hesitate to contact a member of the activity team if you would like further information or support in enabling your loved one to achieve their full potential.

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Care homes and elderly care from Barchester Healthcare

Jackie Porter

Head Chef

Jackie is our fabulous Head Chef and has been cooking for residents and families for over 2 years. She makes a variety of delicious dishes on a daily basis. Jackie is flexible and happy to work around people’s likes, dislikes and also takes into account their nutritional requirements. She is a larger than life character, so you may hear her before you see her.

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Care homes and elderly care from Barchester Healthcare

Kay Stewart


Kay is the heart of the home and has been with us for over 5 years. She will be the first person you see when coming in the home or the first when you call. She will be happy to direct you to where you need to go, assist you with any queries or direct you to the right individual.

Liz Bickley


Liz is responsible for everything financial at Highview. She has been with us for over 8 years and is happy to assist anyone regarding fee’s, invoicing, payroll or purchasing.


Care homes and elderly care from Barchester Healthcare

Liz Ross

Head Housekeeper

Liz joined the team in 2013 as a housekeeper and was promoted to Head Housekeeper in 2016. She is in charge of the Housekeeping and Laundry teams. She has a happy team with extremely high standards. She will go the extra mile for anyone and expects the same of her team.

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01463 548010

New care enquiry phone lines are open 8am - 8pm

All other calls 01463 711331

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Scorguie Avenue Inverness Highland IV3 8SD Get directions