What our families say
21 May 2019View the report
"We have found the management and staff at Hickathrift House to be most helpful and professional at what could be a very stressful time for the family of someone being admitted to the home. Each time we have visited the home the atmosphere in the home is always very friendly and caring."
J Dcarehome.co.uk rating: 4.92 out of 5
"I am pleased with almost everything. The building is good but it is split into two. One side is very updated, clean (most people call (the posh side) and the other side, I have heard it called (the smelly side) and not so nice to be in. The staff are all very good."
Peter Tcarehome.co.uk rating: 4.08 out of 5
"The staff from top to bottom are helpful, caring and understanding. The environment is excellent and the food superb. Nothing is too much trouble. We cannot recommend Hickathrift enough."
J Rcarehome.co.uk rating: 5 out of 5
"Hickathrift and all its caring staff throughout cannot be faulted. My Dad has settled there very well and is very happy, loved and well cared for. All of the staff have become an extended family to him and it is most settling for me to see him content in his new home. I really enjoy my visits to him and his new friends."
C Ccarehome.co.uk rating: 4.75 out of 5
"My mum has been a resident for over 2 years and clearly loves her ‘home’. I am certain her continued level of health is entirely due to the care and attention she gets by all of the staff. The new renovations to the interior will make it very homely, comfortable and cheerful for residents and visitors alike My mum can have a wicked sense of humour at times and really enjoys the banter with staff. the manager has certainly made improvements all round and is doing a very good job. If you want a home from home for your family member Hickathrift will tick all of your boxes."
Hillary Wcarehome.co.uk rating: 4.67 out of 5
"I first viewed Hickathrift about 2 years ago when I moved into the area. I was looking for a nursing home that I felt comfortable with to care for my Dad who was diagnosed with dementia. From the moment I walked through the door, I was greeted by a team of people who were passionate about their work. The place was clean without any odours and both staff and guests were smiling. Two years later and Dad is now living there and he loves it."
Christine Ccarehome.co.uk rating: 4.83 out of 5
"My mum has been here over 10 years and seems to be happy here. The staff are lovely and look after her well. One day, if I cannot look after myself, I would be happy to come here myself. The management are very helpful. Keep up the good work."
Kevin Hcarehome.co.uk rating: 4.75 out of 5
"It means a lot to me that my lovely partner is happy in Hickathrift House. He has been here for 21 years. I love him to bits, always have. It's expensive for me to see him as I am not allowed to drive. I manage 2 or 3 times a week. Worth every penny. £40 in a taxi."
I Ccarehome.co.uk rating: 4.67 out of 5
"I've seen a big difference in the home of late and the carers and staff are very good. Decorating of rooms also a nice improvement. If anything, I could suggest is better bed linen and pillows."
C Scarehome.co.uk rating: 3.92 out of 5
"My mother has just passed away aged 101. She received fantastic care in the six years she was a resident, and I am certain she would not have reached this age if it were not for the care and kindness she received from all the staff who go out of their way to ensure the residents have all they need. The latest manager is excellent, and nothing is too much trouble. I would recommend Hickathrift House to anyone."
Ron Scarehome.co.uk rating: 4.58 out of 5
"Living in Canada I am so grateful for the high standard of care that my mother enjoys at Hickathrift House. When I visit I am impressed by the kindness and caring of the staff and the best practice policies towards dementia care."
Pamela Bcarehome.co.uk rating: 4.5 out of 5
"Although this relates to this month, I have had contact with this provider on two previous occasions in the last few years which is why I thought this would be the best place for the current resident. I have not been disappointed having been well supported by the home and its staff at this difficult time. Making sure a relative is well cared for is on primary importance and it's never an easy thing to do when they have to leave their own home even if it is for their own safety. This is the second time I've had to do so but it didn't get any easier. The home has a good aspect and very light and airy. The staff are very friendly and welcoming. Already, I have seen that my relative looks a lot better than she has done for months. Her other relatives are well pleased with this latest move and feel it works in her best interest. I have been kept informed every step of the way."
Val Ccarehome.co.uk rating: 4.58 out of 5
"Hickathrift House is an excellent care home. My mother is 97, has dementia, is virtually blind, very deaf and has long-term arthritis. Not surprisingly Mum can be quite difficult at times but the staff at Hickathrift have always been understanding, approachable and responsive, very caring, absolutely professional and a pleasure to work with. There always seems to be a good team approach by the staff whenever I raise issues or questions. Of necessity, the staff work on a shift system and are very good at handing over when coming on and off duty. If on occasion, the senior I approach has just come on duty and I know there have been issues ongoing concerning Mum, they are very good at being up to speed with whatever the situation is."
Peter Fcarehome.co.uk rating: 4.33 out of 5
"The home is very welcoming and friendly and my mother is well looked after and cared for. The Christmas party was well organised and all residents and staff were happy and involved."
Sandra Mcarehome.co.uk rating: 4.17 out of 5
"The new manager has turned this home from a good 4* to an excellent 5*. The staff seemed to have stepped up a gear and producing great care. They seem to be far more motivated and seem to go the extra mile."
Brian Ecarehome.co.uk rating: 4.58 out of 5
"The care to the individual is supreme. All the staff are observant to their needs and the environment is clean, with a homely feel to it. The staff have a good connection with the people who live here. I would not object to coming here should I need care."
Angela Jcarehome.co.uk rating: 5 out of 5
"Barchester Hickathrift House has a very warm welcome for you as soon as you enter the reception area. All the staff are very friendly and accommodating to residents and visitors. The whole house was very clean and well looked after."
W Pcarehome.co.uk rating: 5 out of 5
"My mum has been at Hickathrift House for over 4 years now. She is so well looked after and cared for, nothing is to much trouble. The home never smells and the staff are friendly and very caring. They treat mum with such respect and dignity."
Jacky Pcarehome.co.uk rating: 4.67 out of 5
"My mother has lived at home with us as a family until this year and at 92 it was decided reluctantly that due to erratic work commitments, we could not provide adequate care cover even though still very able in many respects. Nervous of ensuring she would cope in the new environment, socialise, and make a home, we selected Hickathrift on first impressions as everyone has to. However, she has settled extremely well, is very well cared for in every respect and we too are made most welcome at all times. Everyone involved seems to be on the same page about quality of care and interest in the residents and set out to ensure they are comfortable, happy, from the care staff to the cleaners, gardener and handyman. Very professional and highly recommended and an environment that breeds trust in the safety of your relative."
Chris Ecarehome.co.uk rating: 4.92 out of 5
"I have known my father-in-law for 65 years and care for him as much as I would for my own parents. From the moment I walked into Barchester Hickathrift House, every sense told me this was the place to look after dad whilst my wife and I took respite as carers for dad. The most comforting emotion is experienced when you know that every single member of The Hickathrift family are the kindest, capable and open people you will find. Dad has asked us to go away again so he can return to Barchester Hickathrift House."
Graham Ccarehome.co.uk rating: 5 out of 5
"I am very happy with the care and respect that my mother receives."
Sandra Mcarehome.co.uk rating: 5 out of 5
"She is well looked after. The staff are brilliant. The food is delicious. The place is spotless."
Marian Bcarehome.co.uk rating: 5 out of 5
"I am a volunteer for Hickathrift House. I help to set up for their events and fairs. I can honestly say I have never met such a great team! From managers, care staff, activities, housekeeping and maintenance, it is obvious they have passion in their roles and this reflects in the residents who all appeared happy. I recently helped set up for the summer fete in August and was honoured to meet their eldest resident of 101!"
Pete Mcarehome.co.uk rating: 4.75 out of 5
"My father has been in respite care for 8 weeks, during this time I and my mother have experienced kindness, support and appropriate help from all members of staff. The care given to my father has been very professional, kind and supportive. His room is very private and always clean and tidy. Considering his needs have been so demanding as he is confined to his bed and not able to weight bear. I would recommend Hickathrift House to anyone who required this kind of care. I would like to thank all your staff for the excellent care shown to my father and his family. Thank you."
Kathleen Tcarehome.co.uk rating: 5 out of 5
"Mum has settled in extremely well, we didn't think she would but she is very much at home thanks to the care of everyone in the home."
Josephine Hcarehome.co.uk rating: 5 out of 5
"The rooms, living and eating areas are clean, well furnished to a high standard and create a relaxing atmosphere for residents to enjoy. The staff have a positive outlook even at times in difficult circumstances and treat all residents with dignity and respect. This is reflected, particularly in the mealtime experience. The musical activity afternoons have a marked therapeutic effect on all the residents and their relatives."
Geoffrey Ncarehome.co.uk rating: 4.25 out of 5
"When Mum moved into Hickathrift she was greeted with open arms. The attention and care she has received has been second to none. In her later years she has been treated with consideration and dignity. I feel Mum is in the best place she could be and the staff are always obliging to me as well as to Mum."
Ron Scarehome.co.uk rating: 4.83 out of 5
"A warm, friendly environment with caring staff. My mum is very happy and settled at Hickathrift House."
H Wcarehome.co.uk rating: 4.67 out of 5
"My mum has been at Hickathrift for a year now and although her dementia has increased, the staff remain calm and kind and continue to treat her as normal as possible. The most beneficial part of her care is that most of the staff live close by and remain constant so my mum knows them all and feels safe with them. She has lots of niggly ailments associated with dementia but the district nurse comes very quickly and dresses her very tender skin when she knocks herself. I have to drive a long, difficult journey to visit her and it is a tremendous relief to know when I leave that she is being looked after well and is safe."
Tishacarehome.co.uk rating: 4.25 out of 5
"Caring for the elderly can be very difficult, it is not always strait forward and can be very easy to find faults. Some families can find faults simply because they have to pay! Hickathrift is fortunate in that the building has been laid out in a very spacious way, it is bright and clean and as such very welcoming. The staff are well skilled at all levels and well chosen for their individual jobs. They are conscious of their responsibilities and we as a family are kept well informed of any possible issues at all times. We feel assured that our mother is receiving the best care in the best place given that many variables can be forced into the equation when making a decision to place a loved ageing parent into a residential care home. Many might say that they couldn't possibly do that. Most of our family are still active with work, "Mum" needs people around here, that type of care would simply not be possible if she were to live with any one of us."
Chriscarehome.co.uk rating: 4.58 out of 5
"Quality of care is, in my opinion, very good and all of the residents are treated with care and compassion."
Brian Ecarehome.co.uk rating: 4.5 out of 5
"I have consistently found the staff at Hickathrift to be so caring, professional and going over and above for the residents including my mum."
Jacky Pcarehome.co.uk rating: 4.75 out of 5
"I am very pleased with the care that my mother receives. The careers are all very friendly and approachable."
Sandra Mcarehome.co.uk rating: 4.33 out of 5
"I would like to commend the staff at Hickathrift House. This is particularly to say that the deputy manager, unit manager and care assistant have supported me so strongly with updating care and the welfare of my Uncle. He is now dying and the care has been wonderful. He feels as if the staff at Hickathrift have been his family and he has spent his final years in a very happy environment. All the staff are super but I really wish to commend the three above in particular very special."
Sheena Hcarehome.co.uk rating: 4.58 out of 5
"My two parents needed admission at the same time after a series of falls and illness. Hickathrift were able to take them a week apart as their needs are very different. This was a great relief as after 74 years of marriage it was so important to keep them together. They have settled well and spend all day together. They have had a lovely Christmas and after six years I was able to visit my grandchildren in Essex without worrying about Mum and Dad. It is such a relief to know they are being cared for by people I trust and they like. I can phone at any time and any requests that I have made have been acted on without question."
Jackie Ccarehome.co.uk rating: 4.42 out of 5
"Living in Canada this was my first opportunity to visit my mother in Hickathrift House. I was so pleased to see her in such a caring and supportive environment. I appreciate the personal care she is receiving and was so impressed with the catering menu and activities provided and listed for the residents. It was lovely to be able to join Mother for Christmas lunch along with other family members. An excellent and a happy afternoon was spent. The staff were so welcoming and the Christmas spirit prevailed. Thank you."
Pamela Bcarehome.co.uk rating: 4.5 out of 5
"The care for the residents is exceptional. The treatment and care that my godfather has received has been totally fantastic. Such a lovely atmosphere in the home."
E F Fcarehome.co.uk rating: 5 out of 5
"The care staff at this home are wonderful. They are kind and allow respect dignity and individualised person-centred care to my father. My dad is a very private man and enjoys his own company. The care staff respect this while ensuring he is not lonely or excluded. The staff welcome visitors and are very flexible, kind and caring. The home is clean and my dad is happy. Thank you for all you do."
Patricia Scarehome.co.uk rating: 4.33 out of 5
"Mum has been here for 3 years 8 months and has always been well looked after. She is very frail now and the care she receives is very good. The staff have a difficult job but they are caring, kind and supportive."
Carole Bcarehome.co.uk rating: 4.08 out of 5
"My mum has been in Hickathrift House for over 10 years. All the staff are very helpful and my mother is happy here. So I would say they are all doing a very good job."
Kevin Hcarehome.co.uk rating: 4.33 out of 5
"I spent a very frightening year watching my mum slowly losing control of her life but she refused any kind of help in her home as she didn't want the intrusion. Eventually, she began to fall, couldn't dress or feed herself properly and after a bad fall was hospitalised. From this point, I was able to move her to Hickathrift where thankfully she settled in very well as the whole atmosphere and wonderful staff attended to her every need and made her feel welcomed, wanted and settled and safe. I could finally drive back home feeling relieved knowing my mum was in safe hands and was physically improving and I didn't have to worry every day wondering what disaster would be looming on the horizon! I cannot recommend their care any higher. Thanks for keeping mum safe."
Tisha Hcarehome.co.uk rating: 4.33 out of 5
"My mother has now been living at Hickathrift House for one year now. She is very happy here with the care she receives. She enjoys the activities that are provided and also likes the other resident's company. Just recently the home has put on a summer fair which was well supported by residents friends and families. It was such a lovely atmosphere for everyone especially the residents. Nothing is ever too much trouble for the staff and they have a wonderful ability to make the residents at the centre of everything they do even when they are stretched to the limit."
Susan Dcarehome.co.uk rating: 4.58 out of 5
"I am very happy living here. The staff and management are exceptional. Nothing is too much trouble for them, when time permits. Sometimes they are rushed off their feet but are always pleasant and reassuring. The meals are very good, well presented and nutritious."
Hazel Rcarehome.co.uk rating: 4.25 out of 5
"In only one week, my mum is now up and about and is eating and drinking properly and all her personal care being looked after to high standards in a lovely, friendly atmosphere. All the staff are delightful and so helpful. It has confirmed and given me peace of mind that I've done the right thing getting her looked after properly and is to know she is now being kept safe. To the outside world, my mum could talk the talk and walk the walk and appeared to be in control of her life. For the last 6 months, I have watched her slowly lose control of her life, not be able to manage herself or her affairs but continued to refuse any kind of home help. So after the last fall and then being stuck in hospital, I am so relieved she is now physically improving, looks relaxed and happy as she must have been miserable trying to cope alone. I can now drive away knowing she is finally in safe hands."
Tishacarehome.co.uk rating: 4.75 out of 5
"Hickathrift House is such a friendly residential care home which my mother quickly called "home". The staff are friendly, caring and always cheerful. They always take an extra few minutes with the residents to chat, make sure the elderly are comfortable and have everything they need. I always leave happy that my mother is so well cared for and I would go so far as to say in a loving family like home."
Hillary Wcarehome.co.uk rating: 4.75 out of 5
"Very good management and staff, always helpful and very kind to residents. Rooms are clean and tidy, meals excellent with a good variety. Residents always have something to do if they want to, activities are very good."
John Mcarehome.co.uk rating: 4.42 out of 5
"Hickathrift House is a very good home. Ever since my mum has been there she has been very settled. They understand the needs of people with Dementia and treat them well. They go over and above sometimes in the way they treat my mum"
Jacky Pcarehome.co.uk rating: 4.25 out of 5
"It is so reassuring that our loved one is getting great care. Dad has settled in really well!! If he is happy so is his family!! If I have any concerns the staff are reassuring. The food is very good. Dad has a lot of anxiety with his food and Hickathrift House makes sure that they accommodate his needs."
Jayne Scarehome.co.uk rating: 4.58 out of 5
"Staff very friendly and will discuss any issues with myself and mum which may occur. They are always very busy and don't have time to sit and talk to the residents but mum is very happy and has made friends. She joins in the activities which are provided."
S Dcarehome.co.uk rating: 4.17 out of 5
"Good improvement lately. I feel that the Staff are gelling as a team after an unsettled time of staff changes. Mum is very frail now and I am impressed by the care and kindness given to her by the staff."
Carolecarehome.co.uk rating: 3.92 out of 5
"My mother has been a resident at Hickathrift House for over 5 years having been diagnosed with vascular dementia. The care she receives from the dedicated team of staff is exemplary. The attention to detail of the personal 'little things' in life makes Hickatrift a home rather than an institution and the building of the new lounge will enable the residents to relax in a communal area with all the comforts of home. With an emphasis on individual care and attention, Hickatrift offers a happy, safe, caring environment for dementia sufferers or those no longer able to remain independent. The valuable support showed to family members having to witness the decline of a loved one cannot be measured in words. I will be eternally grateful to the staff at Hickathrift for making my Mum's twilight years as happy and comfortable as possible. I would welcome an increase in the entertainment budget but am fully aware of the economic constraints this poses, however, we can live in hope."
Sue Lcarehome.co.uk rating: 4.58 out of 5
"I am very pleased with the facilities at the care home and the level of care that my mother receives. The care staff are very friendly and extremely helpful. I am sure that the new extension to the building in Memory Lane that has just started to be constructed, will prove to be very beneficial to the residents."
Bob Kcarehome.co.uk rating: 4.92 out of 5
"Care is excellent and the interaction between staff and residents is a joy to see. The ambience in the facility is very good and appears to be well structured. My wife and I are well satisfied with the care and attention that my father receives."
Malcolm Ccarehome.co.uk rating: 4.5 out of 5
"Staff are kind to residents and give them time. Only concerns - clothes can get muddled, but resolved ok. Sometimes unable to find staff when required, especially bank holidays, possibly working on minimum staff (understandably) but would prefer to see more staff at these times. Elderly very vulnerable and falls etc could happen without anyone being around to assist. Most residents seem to be happy. Food seems ok but again bank holidays not so good."
Jane Fcarehome.co.uk rating: 3.42 out of 5
"Whilst nowhere is perfect, having looked at many homes we are confident that Hickathrift offers a safe, friendly and caring environment. Any concerns are listened to by the Care Manager and addressed. Overall, we would recommend the home."
Jean Scarehome.co.uk rating: 4.08 out of 5
"I stayed at Hickathrift for two and a half weeks whilst my daughter went on holiday. When I asked for different food that was not on the menu staff were happy to oblige, eg Egg sandwiches unfortunately I was on the first floor which needed a lift, which was really tiny and claustrophobic. It also broke down for two days and I had to have my meals in my room. I would have liked a bath and some of my laundry was difficult to find. I liked the chatty staff who were good company."
Margery Gcarehome.co.uk rating: 3.5 out of 5
"This is a good home but it very much depends on the resident. Some will speak up if there is a problem some do not, despite being told continuously, just ask. I feel for this type of resident they need to be asked specific questions. Are they feeling well or have they any pains or worries. When being washed to look out for any sore patches, ie bottoms and ask does your bottom feel sore and act accordingly. Also, ears are another issue. I understand that you are not allowed to poke the inner ear but you can ask the resident to take a cloth and clean their inner ear. Another question would be can you hear ok and replace batteries and wipe the earpiece and if necessary requesting any maintenance especially replacement of the tube which gets clogged with wax. Having eaten there myself I was not at all impressed with the food, I am well aware of difficulties with heat, again residents differ and having a meal spoilt this way is unnecessary. Common sense should be applied. They are individuals."
Xcarehome.co.uk rating: 3.67 out of 5
"The home is very pleasant and the carers are very nice, however, it does sometimes appear that there aren't enough carers to deal with things. My mother often requires 2 people to move her and there often aren't 2 people available. This means that my mother, who is extremely independent then either wets or dirties her pads, which she hates doing. This then makes her miserable. She also feels she is treated as someone with dementia."
Sally Gcarehome.co.uk rating: 4 out of 5
"The overall standard is good and the facilities are excellent. The accommodation is warm and comfortable and is well decorated and maintained. The staff, on the whole, are good but tend to treat the occupants, in my opinion, with too much familiarity, using terms such as sweetheart, darling, my angel plus other such terms and greeting the occupants with kisses and hugs. There are times when little things like not changing dirty towels, dirty cups left in rooms for several hours, not moving things when cleaning are not carried out. The food is of a good standard although not always served at regular times."
Briancarehome.co.uk rating: 4.17 out of 5
"Mum now has midterm vascular dementia and I am her full-time carer. Occasionally I feel that I need a break so that I can carry on caring. I tried another respite home and it was a disaster - lasted all of one afternoon and Mum demanded to come home. At Hickathrift House I know that all of the staff are fully dementia aware and treat Mum with kindness and dignity. There are various activities listed but I must admit I haven't actually witnessed any. Mum has now been three times and is very calm and happy when I collect her. Not yet at the stage where she is happy to go but she doesn't argue about going. With dementia, it is very important to find somewhere where you know your special person will be looked after but is also going to be happy. I think Hickathrift House fits the bill."
Karen Scarehome.co.uk rating: 4.58 out of 5
"Hickathrift House presents as a very welcoming and resident-centred care home. 24/7 access for relatives brings the reassurance that what you experience on a visit is precisely how things are all the time. The staff are very friendly and accommodating and clearly focused on their primary purpose of working to give their residents a sense of well-being. Mum is in the home's Memory Lane wing which serves residents with dementia. Staff give gentle, sensitive care and do their utmost to put residents and relatives at ease. Additional services such as fixing medical appointments, some of which are completed in the building and others requiring transport are executed as promptly and efficiently as possible. Feedback to relatives is prompt and thorough. As my Mum's attorney and next of kin, I feel confident that her interests are uppermost in Hickathrift's objectives. We had the pleasure of attending the home's Christmas party where no effort was spared by staff in providing a good time."
Petercarehome.co.uk rating: 4.67 out of 5
"My mum's condition has deteriorated quite quickly and during the last four years previous to her going into Hickathrift House she had been very agitated and angry. I believe that she has found a sense of peace there, the staff are very attentive and caring. It is a well run home and you are made to feel like you are still part of the caring team. They always have time for you and any concerns that you may have. It came recommended to me and I would recommend it you."
Jacky Pcarehome.co.uk rating: 4.58 out of 5
"The staff at Hickathrift could not be more caring, their attention to detail is excellent. With the forthcoming addition of a lounge to the facilities on Memory Lane, this will give a real home from home feel. My Mum could not be in safer hands, she is as happy as she can be within the confines of Dementia, which is all I could ask. The activity program is varied, however it would be appreciated if more musical content could be included as music reaches every patient on varying levels and enhances their well being even further. The staff are continually inventive in their efforts to enhance the residents well being and should be commended for their commitment and dedication. Residents families are kept involved through meeting and events which adds to the feeling of still being involved in caring for a loved one which is vitally important for all concerned. A heartfelt thank you Hickathrift House staff for everything you do, my family are indebted to you all for caring for our Mum."
Susan Lcarehome.co.uk rating: 4.42 out of 5
"My mother has been here for three years and is well cared for. All the carers are kind and helpful. My mother suffers with vascular dementia and all the staff have a great deal of patience with her."
Sandra Mcarehome.co.uk rating: 4.75 out of 5
"I find that the Staff go out of their way to make my mum very comfortable and happy at Hickathrift House. I would and do recommend this care home to people I know without hesitation. It is by far one of the better homes in the Wisbech area."
Bobcarehome.co.uk rating: 5 out of 5
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