Reviews for Hickathrift House Care Home

"You have worked a miracle with Marjorie. She now goes out on outings, which was unheard of before she moved into Hickathrift - she socialises, eating her meals in the dining room with other people, a contrast to when she was at home, when she expected her son to cook a full Sunday roast every day, and if she didn't get it would throw her food at us or onto the floor. She is sleeping well - she has a regular shower now, which was unheard of before - she dosn't swear anymore - well not much. The change is all down to your love and patience and understanding."

We met with staff and a number of residents today to talk to them about our local Apple orchard. We had a very pleasant experience and found the staff to be very welcoming and friendly! The in-house made cake was delicious!

Jordan and John (Sunnyside orchard)

"I am so impressed with the care my father has received. The process started with a stressful need to arrange urgent, short-term care after he was being discharged from hospital following two falls, but the manager instantly made me feel listened to and supported. The assessment was handled immediately and efficiently. My father was then welcomed into a spotlessly clean, beautifully decorated room with an en-suite. The excellence of the management team's professionalism and efficiency shines through. Beyond the logistics, every practitioner I've encountered during my visits has been welcoming, highly informative, and genuinely focused on the residents' wellbeing. Even my usually picky father has been very complimentary about all the meals! Thanks to this supportive environment, he is now on the way to making progress in his recovery."

"Visited my grandmother for her birthday and the activities lead was so great helping us organise an afternoon tea in the home with minimal cost. From my couple of days visit, every member of staff who I came across was friendly, kind and caring. The activities lead is an absolute stand out for us, a genuinely lovely human being and a fantastic activities coordinator. My Granny seems very happy here which was a big concern for us as she really didn't want to leave her home until she realised it was too much for her to manage."

"My mum spent a week in restbite, she had a lovely time. She will certainly return at another time. My mum does have dementia but she can still have a conversation with others, so I would like her to be with residents that can chat back to her?"

"My Mum was sent to Hickerthrift to recover from a fall when she broke her hip. I found Hickerthrift to be an absolutely amazing place, very modern, clean and fresh, and the staff are amazing, they are helpful, and very good at their jobs, the residents are their top priority. . My mum settled in well and I have never seen her looking so well kept and happy for many years. Sadly she is not able to return home and care for herself so she is able to stay at Hickerthrift and I am absolutely over the moon that she is!! It's a fabulous place!"

"We have been met with smiles and immense kindness at Hickathrift. Every person is always willing to help and take care of all needs. The smiles and cup of coffee are abundant and greatly appreciated. We are very happy to have such high quality of care."

I was invited to give a talk at Hickathrift House two days ago and met with a very warm welcome from staff and residents. A large number of residents attended and there were lots of questions and interesting conversations after my talk. The atmosphere is friendly and cheerful, and I would gladly go back another day if invited.

"From the 1st day my dad entered Hickathrift, the staff picked him up, got him walking, talking, and eating properly again. Their care, encouragement and love for him was exceptional. The various events and activities provided were so varied that everybody would feel included, including the relatives. Dad had a busier social life than I did! We will always remember the birthday party they threw for him and the whole family, they are fond memories to us all. We miss visiting and seeing the staff as, at first, they were strangers, but we left them as friends, and were touched when so many attended dads funeral. We can't recommend Hickathrift House enough, and we will be forever grateful to them for giving us another year with our dad/grandad/great grandad/great great grandad, brother and uncle. Hickathrift has a special place in our hearts, and always will"

"Mum was welcomed into her new home environment and settled quickly. On visiting her the following day she was full of praise for the staff and commented on the lovely food served. She has now been there a week and is pleased that she will be able to attend chapel this week, all organised by activities coordinator. A big THANK YOU"

"It's Christmas Day, and we are unable to visit Mum, but the excellent staff made it possible for us to video call each other. A big thank you to everyone at work who has made her Christmas Day so special from cooking her roast dinner to all the entertainment being provided."

"Mum has just entered her second spell of respite at Hickathrift. Every single staff member - manager, admin, care staff, cooks, maintenance has been welcoming and friendly and as a result, we have been very happy to leave Mum in their care. The indoor space is bright and feels very clean, in a homely way; a testament to the great personal care residents receive and I should imagine, the effective laundry systems employed by the team. Well done to you all and thank you."

"I cannot speak highly enough of the care mum received at Barchester Hickathrift House. She was always happy and content. Nothing was too much trouble, making the last few months bearable both for her and her family. Thank you so much."

"My mother had rehabilitation care. She was treated with kindness and the friendly staff were always obliging. The activities were well thought through and stimulating. The home was being refurbished to a high standard. There was a very pleasant garden area which we enjoyed sitting in. The room was spacious and light and airy. Staff were very friendly and helpful. Meals seemed well thought out and with good choices. Tea and coffee making facilities were there for all to enjoy. There was always a warm welcome from reception staff."

This Care Home has the most passionate and dedicated staff I have ever come across. I've volunteered few workshops with the residents and staff at Hickathrift it moved me so much that I actually felt that i want to be a part of this incredible group of people. They treat each resident like they are their own mum or dad, nothing is too much trouble there is so many fabulous activities. The staff brings so much joy to their residents and are so compassionate. Honestly what an incredible team they created is beyond me!

"We recently visited my uncle for a birthday party, which the staff organised for him. It was a truly lovely gathering. Not only were we all made very welcome but I could see the care and respect my uncle and all the other the other residents were treated with. The staff were all friendly and accommodating, despite it being an incredibly hot day! What a lovely place to visit."

"From the minute we walked into Hickathrift to have a look around for potential respite/permanent care for Mum, I knew we had found the right place. The management and team are all without a doubt exceptional. Every little detail of the service user are taken into consideration for the maximisation of their care, independence and dignity. Staff are always smiling, happy, welcoming and caring which impacts the residents in such a positive way. We're so happy that mum is happy and settled, it's simply the best! Thank you Team Hickathrift!"