My name is Michelle and I am the Head of Memory Lane here at Hickathrift House.
I started here in 2017 and, during my career, I have worked hard to gain an NVQ Level 2 in Health & Social Care. I am currently training to be Head of Community and my role is to ensure the health, safety and well-being of residents and their families and respect residents as individuals in an environment that feels safe and homely.
I offer guidance to my team of Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes.
On Memory Lane, care is based on independence, dignity and choice, supported by a person-centred approach to care. People living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and selfhood.