My name is Louise and I am the Head of Community on our residential unit at Hickathrift House.
I started here in 2018 and, during my career, I have worked hard to gain an NVQ 2 and 3 in Health & Social Care. I am a highly skilled Head of Community and my role is to ensure the health, safety and well-being of residents and their families and respect residents as individuals in an environment that feels safe and homely.
I offer guidance to my team of Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes.
The best thing about Hickathrift House is that it provides a friendly, welcoming place where residents, families, visitors and staff feel at home.