Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Ceri Mills

General Manager

Hello, I am Ceri, and I am very proud to be the General Manager of Hickathrift House. Welcome to our website!

I have been with Hickathrift House since 2009. I started as a Carer and was promoted to Senior Carer shortly after and, before long, I had worked my way up to Unit Manager. I was then appointed as the Deputy Manager in 2014, prior to becoming the General Manager in April 2018. During my time here, I have worked hard to gain an NVQ Level 2 and 3 in Health & Social Care and I achieved my Level 5 in Leadership & Management in October 2018.

I strive to enhance and improve the lives of those we support by delivering person-centered and high quality care to residents. One of the most rewarding aspects of my job is meeting and getting to know each resident and their loved ones. By spending time with residents and having an 'open door' policy, I hope that each of them and their loved ones can feel like part of the Hickathrift family.

What makes Hickathrift so special is the dedicated staff, as they make the home what it is: warm, full of character and filled with happiness. 

I look forward to welcoming you into our home – the kettle is always on!

Care homes and elderly care from Barchester Healthcare

Paula Colman

Deputy Manager

My Name is Paula and I am the Deputy Manager. I joined Hickathrift House in 2015. My background is in nursing and I have vast knowledge and experience working with the elderly. After applying for a senior position, I was promoted to Head of Community in April 2016 and Deputy Manager in July 2018.

One thing I feel is really important is offering residents a lot of personal choice; I feel that as Hickathrift House is their home, they have the right to choose what goes on here.

I am hands-on in my role and I like to spend as much time as possible with the people I care for. I also really enjoy getting to know the residents' families and provide them with support when they need it.

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Care homes and elderly care from Barchester Healthcare

Louise Meadows

Head of Community

My name is Louise and I am the Head of Community on our residential unit at Hickathrift House.

I started here in 2018 and, during my career, I have worked hard to gain an NVQ 2 and 3 in Health & Social Care. I am a highly skilled Head of Community and my role is to ensure the health, safety and well-being of residents and their families and respect residents as individuals in an environment that feels safe and homely.

I offer guidance to my team of Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes.

The best thing about Hickathrift House is that it provides a friendly, welcoming place where residents, families, visitors and staff feel at home.

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Care homes and elderly care from Barchester Healthcare

Michelle Taylor

Head of Memory Lane

My name is Michelle and I am the Head of Memory Lane here at Hickathrift House.

I started here in 2017 and, during my career, I have worked hard to gain an NVQ Level 2 in Health & Social Care. I am currently training to be Head of Community and my role is to ensure the health, safety and well-being of residents and their families and respect residents as individuals in an environment that feels safe and homely.

I offer guidance to my team of Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes.

On Memory Lane, care is based on independence, dignity and choice, supported by a person-centred approach to care. People living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and selfhood.

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Care homes and elderly care from Barchester Healthcare

Laura Archer

Administrator

My name is Laura and I joined the team here at Hickathrift in 2011. My role is to support the General Manager by maintaining the administrative and financial systems within the home in accordance to company standards and in compliance with all regulatory and statutory obligations. I am also available to offer support to residents and their families.

I am lucky enough to be supported by Administrative Assistants, Tracey Hills & Kanita Oakey-Kierman, both of whom have been with the company for over 25 years. Myself, Tracey & Kanita have all gained an NVQ Level 3 in Business & Administration.

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Care homes and elderly care from Barchester Healthcare

Tracie Everitt

Activities Coordinator

My name is Tracie and I have been with Hickathrift House since September 2015. My role as activities coordinator is focused on improving the quality of life for residents, I hope to build up our volunteer base by encouraging ties with the local community through events, trips and building new friendships. My aim is to have something for everyone; from trips and music performances to a simple conversation over a cup of tea and manicure sessions.

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Care homes and elderly care from Barchester Healthcare

Nigel Coleman

Head Chef

My name is Nigel and I have been with Hickathrift House since 2011. I am responsible for ensuring that our seasonal home cooked menus are great, the food is superb, the home made desserts taste like Grandma used to make - and that residents' diets offer the choice, nutrition and quality that we pride ourselves on. All meals are cooked from fresh, seasonal produce; we set our standards high and always cook to meet the needs and desires of those we support.

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Care homes and elderly care from Barchester Healthcare

Jamie Hall

Head of Maintenance

My name is Jamie and I joined the team here at Hickathrift House in March 2018. I help lead the teams to provide a well-maintained and well-looked after home. I am also the Health & Safety Coordinator. I am passionate and driven in making sure the home is a safe place for residents to live in.

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Care homes and elderly care from Barchester Healthcare

Louise Manning

Head of Housekeeping

My name is Louise and I joined Hickathrift in January 2017, working my way up to Head Housekeeper in January 2018. I have the responsibility of managing both the housekeeping and laundry teams. Under my supervision and expert eye for detail, Hickathrift House is kept clean, tidy and presentable at all times and a prompt laundry service is provided.

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Care homes and elderly care from Barchester Healthcare

Joan Gunner

Resident Advocate

My name is Joan and I have been a resident at Hickathrift House since 2016. I really enjoy my relationships with staff and residents and the overall atmosphere at the home.

I was appointed as Resident Advocate in 2017, with my purpose being to open a dialogue between residents and management, with the intent of improving residents' overall well-being at the home.

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