My Name is Paula and I am the Deputy Manager. I joined Hickathrift House in 2015. My background is in nursing and I have vast knowledge and experience working with the elderly. After applying for a senior position, I was promoted to Head of Community in April 2016 and Deputy Manager in July 2018.
One thing I feel is really important is offering residents a lot of personal choice; I feel that as Hickathrift House is their home, they have the right to choose what goes on here.
I am hands-on in my role and I like to spend as much time as possible with the people I care for. I also really enjoy getting to know the residents' families and provide them with support when they need it.