Meet the team
From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:
Hi, my name is Paula, and I am the deputy manager acting as general manager here at Hickathrift. Welcome to our website!
I joined Hickathrift House in 2015. My background is in nursing and I have vast knowledge and experience working with the elderly. After applying for a senior position, I was promoted to head of community in April 2016 and deputy manager in July 2018.
One thing I feel is really important is offering residents a lot of personal choice; I feel that as Hickathrift House is their home, they have the right to choose what goes on here.
I am hands-on in my role and I like to spend as much time as possible with the people I care for. I also really enjoy getting to know the residents' families and provide them with support when they need it.
My name is Louise and I am the Head of Community on our residential unit at Hickathrift House.
I started here in 2018 and, during my career, I have worked hard to gain an NVQ 2 and 3 in Health & Social Care. I am a highly skilled Head of Community and my role is to ensure the health, safety and well-being of residents and their families and respect residents as individuals in an environment that feels safe and homely.
I offer guidance to my team of Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes.
The best thing about Hickathrift House is that it provides a friendly, welcoming place where residents, families, visitors and staff feel at home.
My name is Laura and I joined the team here at Hickathrift in 2011. My role is to support the General Manager by maintaining the administrative and financial systems within the home in accordance to company standards and in compliance with all regulatory and statutory obligations. I am also available to offer support to residents and their families.
I am lucky enough to be supported by Administrative Assistants, Tracey Hills & Kanita Oakey-Kierman, both of whom have been with the company for over 25 years. Myself, Tracey & Kanita have all gained an NVQ Level 3 in Business & Administration.
My name is Tracie and I have been with Hickathrift House since September 2015. My role as activities coordinator is focused on improving the quality of life for residents, I hope to build up our volunteer base by encouraging ties with the local community through events, trips and building new friendships. My aim is to have something for everyone; from trips and music performances to a simple conversation over a cup of tea and manicure sessions.
My name is Nigel and I have been with Hickathrift House since 2011. I am responsible for ensuring that our seasonal home cooked menus are great, the food is superb, the home made desserts taste like Grandma used to make - and that residents' diets offer the choice, nutrition and quality that we pride ourselves on. All meals are cooked from fresh, seasonal produce; we set our standards high and always cook to meet the needs and desires of those we support.
My name is Jamie and I joined the team here at Hickathrift House in March 2018. I help lead the teams to provide a well-maintained and well-looked after home. I am also the Health & Safety Coordinator. I am passionate and driven in making sure the home is a safe place for residents to live in.
Chantelle manages, develops and supports the housekeeping and laundry team. She ensures that both departments are safe, caring, effective, well-led and responsive. She has a hands-on approach to ensure the home is clean, tidy, presentable and free of odours for the comfort of our residents.
My name is Joan and I have been a resident at Hickathrift House since 2016. I really enjoy my relationships with staff and residents and the overall atmosphere at the home.
I was appointed as Resident Advocate in 2017, with my purpose being to open a dialogue between residents and management, with the intent of improving residents' overall well-being at the home.
What happens now?
Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.
New care enquiry phone lines are open 8am - 8pm
01945 223 136
All other calls