Meet the Hickathrift House Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Paula Colman

General Manager

Hi, my name is Paula, and I am proud to be the General Manager here at Hickathrift. Welcome to our website!

I joined the home in 2015. My background is in nursing and I have vast knowledge and experience working with the elderly. After applying for a senior position, I was promoted to Head of Community in April 2016, then to Deputy Manager in July 2018. I became the Acting General Manager in November 2019, and General Manager in September 2020.

One thing I feel is really important is offering residents a lot of personal choice; I feel that, as Hickathrift House is their home, they have the right to choose what goes on here.

I am hands-on in my role and I like to spend as much time as possible with the people I care for. I also really enjoy getting to know the residents' families and provide them with support when they need it.

I look forward to meeting anyone who visits our home.

Kirsty Wiskin

Deputy Manager

I worked at Hickathrift as Carer, Senior and Head of the Residential Community from 2008, before leaving to work briefly for the NHS and to have my first child. I returned as Senior to Hickathrift House in March 2019, being drawn back due to the caring environment and wonderful values that are being upheld at Hickathrift House. The warm and friendly environment supports my residents being happy in their 'home'

I am proud to say I was promoted to acting Head of Community in 2020, and my passion is ignited by my new promotion to Deputy Manager. I endeavor to dedicate myself to this role and support my manager and units, sharing my existing and newly gained knowledge.

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Louise Meadows

Louise Meadows

Head of Community

My name is Louise and I am the Head of Community on our residential unit at Hickathrift House.

I started here in 2018 and, during my career, I have worked hard to gain an NVQ 2 and 3 in Health & Social Care. I am a highly skilled Head of Community and my role is to ensure the health, safety and well-being of residents and their families and respect residents as individuals in an environment that feels safe and homely.

I offer guidance to my team of Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes.

The best thing about Hickathrift House is that it provides a friendly, welcoming place where residents, families, visitors and staff feel at home.

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Donna Welby

Head of Community

I started at Hickathrift in 2015; my first time working in care and I have never looked back. The feeling of doing something so fulfilling is priceless. I started as a carer and have progressed through the years to team leader, acting senior carer, senior carer and now head of community on memory lane. I always have my residents at the forefront of my mind and their well-being is of the utmost importance. Hickathrift colleagues and residents are an extended part of my family and I feel privileged to be a part of it.

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Kerry Ann

Head of Community

My name is Kerry Ann, I am the Head of department for the residential unit. I started here in 2018 as a senior carer and then became the acting head of unit in 2020. During my career I have gained my NVQ 2 and 3 in health and social care for adults. I believe the care I give to my residents should be the same as if they were my own family. I like to make myself approachable to all staff, residents, and their families. I feel Hickathrift House is a great place to live and very welcoming. We like to make everyone feel like they are at home.

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Resident Ambassador

Hello, my name is Barrie, I joined Hickathrift House in 2021 and have a great relationship with staff and residents. I became the resident advocate for Hickathrift House in March 2022. I'd like to help residents express their views and be a friendly ear when they need it. Should there be any areas of our life here that anyone would like to discuss or suggest, such as nutrition, activities or cleanliness, please contact me and I shall bring it to the attention of the next residential meeting.

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Tracey Hills


I have been part of the admin team here at Hickathrift since 2008, and I enjoy helping people and advising them where I can. I have been part of the team at Hickathrift since 1994, covering different job roles, including Deputy Manager. I like to think that I am a friendly and approachable person.

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Kanita Oakey-Kierman


I have been in the admin team at Hickathrift House since 2008. I have worked at Hickathrift since 1993, during this time I have been a Carer, Senior Carer and then, once I had my children, I moved to the admin team, which I really enjoy.

I feel that I am a friendly, approachable person and will do my utmost to make our visitors, residents and their families feel welcome.

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Kat Colangelo

Activities Lead

I joined Hickathrift House in September 2021. Since 2017, I’ve been working in activities because I am passionate about enriching everyone’s quality of life. I am an enthusiastic, caring woman who is excited to be part of the Barchester Hickathrift House family.

As the activities coordinator, my focus is learning about each resident’s likes and dislikes and supporting them to remain engaged and active. I will organise activities to stimulate the mind, body and soul in an enjoyable, comfortable way. My aim is to diversify and increase activities, ensuring there is something for everyone from wine and cheese events to one-to-one chats. An additional aim is to build strong community ties and build our volunteer base through friendships, events, and promotional material.

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Nigel Coleman

Head Chef

My name is Nigel and I have been with Hickathrift House since 2011. I am responsible for ensuring that our seasonal home cooked menus are great, the food is superb, the home made desserts taste like Grandma used to make - and that residents' diets offer the choice, nutrition and quality that we pride ourselves on. All meals are cooked from fresh, seasonal produce; we set our standards high and always cook to meet the needs and desires of those we support.

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Jamie Hall

Head of Maintenance

My name is Jamie and I joined the team here at Hickathrift House in March 2018. I help lead the teams to provide a well-maintained and well-looked after home. I am also the Health & Safety Coordinator. I am passionate and driven in making sure the home is a safe place for residents to live in.

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Chantelle Codona

Head Housekeeper

Chantelle manages, develops and supports the housekeeping and laundry team. She ensures that both departments are safe, caring, effective, well-led and responsive. She has a hands-on approach to ensure the home is clean, tidy, presentable and free of odours for the comfort of our residents.

Joan Gunner

Joan Gunner

Resident Advocate

My name is Joan and I have been a resident at Hickathrift House since 2016. I really enjoy my relationships with staff and residents and the overall atmosphere at the home.

I was appointed as Resident Advocate in 2017, with my purpose being to open a dialogue between residents and management, with the intent of improving residents' overall well-being at the home.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01945 223 136

All other calls

01945 430 636

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards