What our families say: Herne Place Care Home

We score 9.9/10

12 Reviews

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"I could not have found a better place."

J Gcarehome.co.uk rating: 5 out of 5

"My parents have just returned from respite care at Herne Place. It was so reassuring to know they felt safe and secure. My dad is looking forward to the possibility of becoming a permanent resident. He was overwhelmed by the excellent level of care and attention he received. With such caring staff and excellent facilities, I would have no hesitation in recommending Herne Place."

Trevor Bcarehome.co.uk rating: 4.58 out of 5

"Since our mum moved to your home from her previous one there has been a huge change in her. She is much happier and more settled, we have no concerns about the level of care she is receiving. All of the staff have been very supportive and caring towards us as well as Mum. The visitors' pod is great and allows us to continue visiting even during the current lockdown."

Mary-Anne Ocarehome.co.uk rating: 4.58 out of 5

"The staff are all professional in their work setting. The communication between the home and family members is excellent. The atmosphere of the home is very caring and compassionate. The environment is clean and tidy."

Susan Icarehome.co.uk rating: 5 out of 5

"My mother moved into Herne Place in early October 2020 and we have been very pleased with the facilities and, more importantly, the staff. We discussed the move with Herne Place for 2 months and they have kept to everything they said would happen. The staff are all very professional, something that struck me from the beginning. These things are so important for peace of mind. The moving in day was very smooth, as the staff were clearly briefed on my mother. We saw lots of welcoming faces from the start, something which has continued. From sorting out wi-fi problems with her Alexa to getting the right food for her particular tastes there is a pro-active approach to getting things right. As a new build, everything is designed for the residents' needs, enabling a comfortable home for our mother. The pod is a fantastic resource. It enables safe visiting which is crucial to both my mother and the family. In summary, I give Herne Place the strongest recommendation."

Descarehome.co.uk rating: 5 out of 5

"Mum was well looked after during her 3-week respite care and I came back to collect her feeling relaxed and happy. Knowing that she was in a safe and friendly environment with all her needs catered for, I was able to have a relaxing holiday, stress-free but looking forward to having Mum home again. The staff were wonderful. Mum is a solitary person who prefers to keep herself to herself, not really mixing but she came away full of appreciation that she could be who she is and not forced to take part in activities if she didn't wish to. Her room was immaculate and comfortable and she has no problems in having more respite care at Herne Place in the future."

Desi Ccarehome.co.uk rating: 4.58 out of 5

"Such an improvement in both Nan and Grandad. Made me cry with happiness! Staff are so friendly and helpful - thank you."

Natalie Kcarehome.co.uk rating: 5 out of 5

"My mum had a 3-week respite stay here and we'd be very happy to return in the future. The team were welcoming and reassured my Dad and me at every stage. A detailed history was taken so the team knew what Mum's preferences were, including medical, food, music and hobbies. Nothing was too much trouble and the team obviously care very much about their residents and giving them a good experience during their stay. There were extensive facilities on hand in the Dementia wing to keep mum occupied and stimulated with regular activities arranged. The food was obviously very good as Mum put on some much-needed weight during her stay. I think Chef's homemade biscuits and cakes may well have played a large part in that! Even though this is a newly built property it already has a lovely garden to enjoy with plenty of space and seating for social distanced visits. I would have no hesitation recommending the services here to anyone looking for great quality dementia care."

Traceycarehome.co.uk rating: 4.75 out of 5

"Beautiful, comfortable and caring home. Wonderful staff - professional, friendly and welcoming. They have really taken time to get to know Mum and Dad, playing their favourite music and enquiring about their favourite hobbies and food. They have made the transition into a home as smooth as possible for my parents."

J Scarehome.co.uk rating: 5 out of 5

"My father was the first resident at Herne Place Care Home. I have nothing but praise for the quality of care that he has so far received - it has exceeded all of our expectations. The team of staff are kind, considerate and thoughtful in every way, and they have treated my father like a king since he arrived. They have gone out of their way to understand as much as they possibly can about him as an individual, and the patience and warmth they have shown as he gets settled into this new living situation has been impressive. They have also taken time to listen to our concerns as a family, and frankly have done much to help us feel comfortable with this new situation too! The home itself is beautifully laid out, with quiet communal spaces in addition to rooms for activities. My father has been extremely complimentary of the food and is clearly revelling in the freshly cooked meals he receives every day. All in all, I recommend Herne Place unequivocally."

Helenacarehome.co.uk rating: 5 out of 5

"After a long stay in hospital following a second stroke, we were advised by medical staff that the next step for our father would be crucial for his continuing well-being. Thank goodness Herne Place has been able to offer all that we hoped for. We know that there he is being given the best possible chance of leading as full a life as possible. The professionalism and care of the staff and the facilities provided by Barchester are outstanding. The entire team work together as one, as if they have done so for years, and they continue to communicate fully with the whole family. As an artist, our father's particular needs are acknowledged and encouraged with him taking small steps in painting again. When asked about the food he replies 'delicious'. When asked about the staff he will say 'wonderful'. We are impressed and touched by both the kindness of the staff and their flexibility and are grateful that they are making such a positive difference to the quality of our father's life."

Joe Gcarehome.co.uk rating: 5 out of 5

"All the staff are very kind and helpful in every way. A nice, comfortable bed in a very nice room. With my own wet room. And the food, you cannot wish for better. I hope I will be able to come back if I can afford it."

J Pcarehome.co.uk rating: 4.83 out of 5

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