Reviews for Herne Place Care Home

This home is very warm and welcoming. My Father lived here for many happy years. I couldn’t recommend a better care facility for a loved one

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As an ambulance crew, we just want to say how outstanding the support from this care home was. They genuinely couldn’t have done more to help us as a service or, most importantly, to help their residents.

On our arrival, everything was exceptionally well organised. All relevant patient information was ready and immediately available, which significantly reduced delays and allowed us to focus on patient care without unnecessary hold-ups. That level of preparation makes a real difference for patients and crews alike.

The staff were calm, professional, and clearly knew their residents well. On top of that, they also looked after us as a crew, kindly offering refreshments during our time there — a small gesture that goes a long way during a busy shift.

An excellent example of a care home working seamlessly with emergency services. Thank you to the whole team for your professionalism, efficiency, and kindness.

"I continue to have no concerns about communication between staff & within teams"

Wonderful place. Staff excellent and feels very homely. All rooms are lovely and always activities available for the residents. Food is amazing.

"The staff are all very caring and compassionate. My questions are always answered to my satisfaction. I feel that my father is in good hands. There are plenty of activities on offer, although my father does not often engage in these. The care home is always exceptionally clean and well presented. The housekeeping is first class. The reception is always manned by helpful staff and the managers are very welcoming and always ready to answer queries and provide guidance for our requests."

"We booked Dad into respite care on 5th November for two weeks. Happily five weeks later he is now a full time resident and settled in! He has a lovely bedroom , bathroom and an outside garden terrace on the ground floor with table and chair. The management and all the carers are fantastic. They are very personable, caring and the way they look after the residents is really great. Fabulous menus, daily activities, and most of all, look after Dad so that we do not need to worry! His medication is dispensed and the responsibility of prescriptions etc is coordinated. Admittedly the care is not cheap, but worth every penny!"

"'Home from Home' Fabulous staff and management with people at the heart of the service. Excellent care with follow up on medical needs. A wrap round environment encompassing all physical, social and emotional needs"

"My wife was there for two weeks respite and enjoyed the stay will go again"

"Everyone at Herne Place is overall welcoming to me and all my family, management cant do enough to help you with everything. I have no faults whatsoever and would highly recommend to anyone."

"My wife had 2weeks respite at herne place care home and she loved it, the staff were great, she enjoyed the activities although she is blind and has mobility issues, everyone helped her,the food was good and everyone was friendly from the manager Hadrian to the maintenance guys.The only one thing was that she has a large bed at home but only had a single bed in the home. Many thanks."

"My mum came in for a trial 2 week respite so my 94 yr Dad could get some rest. We loved the home when we came to view & staff are lovely but we felt that Mum didn't get the stimulation she gets at home. I had to ask for her to be showered or washed as she was doing this herself & not very successfully, when I pointed this out to staff they said on her notes that she didn't like water over her head when showring - but I pointed out - they can still shower her without it going over her head. My mum just sat around like the rest with no obvious stimulation which I was disappointed about. We felt my mum would of deteriated if left in there any longer."

"So pleased we were able to find this lovely place for my sister-in-law. She is currently here on respite care but will soon be a permanent resident. The home is immaculate and everyone so friendly and helpful and she is having a wonderful time joining in all the activities. The food is amazing - all freshly prepared on site - not sure it could get any better"

My family and I will always be deeply grateful to the entire Herne Place staff for the love, care, and genuine affection they showed to my mum, and indeed the rest of my family, over the past three years.

It’s never an easy decision to move a loved one into care, but any worries we had were quickly put to rest the moment we stepped through the door.

The warmth and friendliness of the staff were obvious from day one, and the care my mum received went far beyond anything we ever expected.

The home itself is immaculate—spotlessly clean thanks to the wonderful housekeeping team—and beautifully decorated throughout. The facilities are excellent, with plenty of engaging activities for the residents. My mum went on so many lovely outings and enjoyed taking part in some really fantastic events at the home. She truly loved her time here.

The food was another highlight, with a varied menu to choose from, plus the usual steady flow of tea and biscuits to enjoy throughout the day.

But it’s the staff that I always come back to. They are the key. Every single one of them played a huge part during my mum’s stay. They went above and beyond on countless occasions and we can never thank them enough.

"My Mum has been a resident at Herne Place for almost two years. She has been diagnosed with Dementia and is unable to live independently. The care that she has received has been outstanding. Every member of staff is caring and she is always treated with great respect.. I have absolute confidence that she is warm, safe, cared for and very well fed! I have recently had to sell her property and it has taken a great amount of time and effort. The admin staff have really supported me during this difficult time and have not put me under any pressure at all. They are exceptional and generous with their time. Moving Mum into Herne Place was a huge thing for our family but it was definitely the right thing to do and she is very happy."

"My mother has been a resident for almost 4 years at Herne Place. I can honestly say that she is happy and has built close relationships with the staff at all levels there. I was fearful and sad in the beginning, especially after losing my Dad, but looking back over these last few years, it has been the best choice for my Mum. She is well cared for, spoken and treated with dignity, and has a special bond with many of the staff. They lift her days. Her daily needs are taken care of, her room is always beautifully clean, lovely food freshly prepared throughout the day, lots of activities and more tea than you can imagine. My mum's frequent request. The teams all function well for an overall positive result. Many thanks to those who do go the extra mile."

"The team at Herne Place have really helped mum settle into the home. I've felt the team have really listened to me when I've talked to them and implement high levels of care. I'm always greeted with such warmth when I visit mum and I know mum feels very well cared for."