What our families say: Herne Place Care Home

We score 9.2/10

7 Reviews

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"Mum was well looked after during her 3-week respite care and I came back to collect her feeling relaxed and happy. Knowing that she was in a safe and friendly environment with all her needs catered for, I was able to have a relaxing holiday, stress-free but looking forward to having Mum home again. The staff were wonderful. Mum is a solitary person who prefers to keep herself to herself, not really mixing but she came away full of appreciation that she could be who she is and not forced to take part in activities if she didn't wish to. Her room was immaculate and comfortable and she has no problems in having more respite care at Herne Place in the future."

Desi Ccarehome.co.uk rating: 4.58 out of 5

"Such an improvement in both Nan and Grandad. Made me cry with happiness! Staff are so friendly and helpful - thank you."

Natalie Kcarehome.co.uk rating: 5 out of 5

"Beautiful, comfortable and caring home. Wonderful staff - professional, friendly and welcoming. They have really taken time to get to know Mum and Dad, playing their favourite music and enquiring about their favourite hobbies and food. They have made the transition into a home as smooth as possible for my parents."

J Scarehome.co.uk rating: 5 out of 5

"My mum had a 3-week respite stay here and we'd be very happy to return in the future. The team were welcoming and reassured my Dad and me at every stage. A detailed history was taken so the team knew what Mum's preferences were, including medical, food, music and hobbies. Nothing was too much trouble and the team obviously care very much about their residents and giving them a good experience during their stay. There were extensive facilities on hand in the Dementia wing to keep mum occupied and stimulated with regular activities arranged. The food was obviously very good as Mum put on some much-needed weight during her stay. I think Chef's homemade biscuits and cakes may well have played a large part in that! Even though this is a newly built property it already has a lovely garden to enjoy with plenty of space and seating for social distanced visits. I would have no hesitation recommending the services here to anyone looking for great quality dementia care."

Traceycarehome.co.uk rating: 4.75 out of 5

"My father was the first resident at Herne Place Care Home. I have nothing but praise for the quality of care that he has so far received - it has exceeded all of our expectations. The team of staff are kind, considerate and thoughtful in every way, and they have treated my father like a king since he arrived. They have gone out of their way to understand as much as they possibly can about him as an individual, and the patience and warmth they have shown as he gets settled into this new living situation has been impressive. They have also taken time to listen to our concerns as a family, and frankly have done much to help us feel comfortable with this new situation too! The home itself is beautifully laid out, with quiet communal spaces in addition to rooms for activities. My father has been extremely complimentary of the food and is clearly revelling in the freshly cooked meals he receives every day. All in all, I recommend Herne Place unequivocally."

Helenacarehome.co.uk rating: 5 out of 5

"After a long stay in hospital following a second stroke, we were advised by medical staff that the next step for our father would be crucial for his continuing well-being. Thank goodness Herne Place has been able to offer all that we hoped for. We know that there he is being given the best possible chance of leading as full a life as possible. The professionalism and care of the staff and the facilities provided by Barchester are outstanding. The entire team work together as one, as if they have done so for years, and they continue to communicate fully with the whole family. As an artist, our father's particular needs are acknowledged and encouraged with him taking small steps in painting again. When asked about the food he replies 'delicious'. When asked about the staff he will say 'wonderful'. We are impressed and touched by both the kindness of the staff and their flexibility and are grateful that they are making such a positive difference to the quality of our father's life."

Joe Gcarehome.co.uk rating: 5 out of 5

"All the staff are very kind and helpful in every way. A nice, comfortable bed in a very nice room. With my own wet room. And the food, you cannot wish for better. I hope I will be able to come back if I can afford it."

J Pcarehome.co.uk rating: 4.83 out of 5

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