Reviews for Herne Place Care Home

The staffs at Herne place are very friendly and were at hand to help all throughout my visit. I felt very welcomed and I was taken to the person I was here to see. They are very professional.

"My mum came in for a trial 2 week respite so my 94 yr Dad could get some rest. We loved the home when we came to view & staff are lovely but we felt that Mum didn't get the stimulation she gets at home. I had to ask for her to be showered or washed as she was doing this herself & not very successfully, when I pointed this out to staff they said on her notes that she didn't like water over her head when showring - but I pointed out - they can still shower her without it going over her head. My mum just sat around like the rest with no obvious stimulation which I was disappointed about. We felt my mum would of deteriated if left in there any longer."

"So pleased we were able to find this lovely place for my sister-in-law. She is currently here on respite care but will soon be a permanent resident. The home is immaculate and everyone so friendly and helpful and she is having a wonderful time joining in all the activities. The food is amazing - all freshly prepared on site - not sure it could get any better"

My mum recently was on resbite at Herne Place, from the time she arrived she was meet with warm friendly staff. They all made a fuss of her as she was very worried and apprehensive. She built a special bond with one of the staff members Tippy, and she needs to be praised for her care and support she showed my mum. All the staff are great and I take my hat off to everyone. The home is very plush and very homely.

My family and I will always be deeply grateful to the entire Herne Place staff for the love, care, and genuine affection they showed to my mum, and indeed the rest of my family, over the past three years.

It’s never an easy decision to move a loved one into care, but any worries we had were quickly put to rest the moment we stepped through the door.

The warmth and friendliness of the staff were obvious from day one, and the care my mum received went far beyond anything we ever expected.

The home itself is immaculate—spotlessly clean thanks to the wonderful housekeeping team—and beautifully decorated throughout. The facilities are excellent, with plenty of engaging activities for the residents. My mum went on so many lovely outings and enjoyed taking part in some really fantastic events at the home. She truly loved her time here.

The food was another highlight, with a varied menu to choose from, plus the usual steady flow of tea and biscuits to enjoy throughout the day.

But it’s the staff that I always come back to. They are the key. Every single one of them played a huge part during my mum’s stay. They went above and beyond on countless occasions and we can never thank them enough.

"My Mum has been a resident at Herne Place for almost two years. She has been diagnosed with Dementia and is unable to live independently. The care that she has received has been outstanding. Every member of staff is caring and she is always treated with great respect.. I have absolute confidence that she is warm, safe, cared for and very well fed! I have recently had to sell her property and it has taken a great amount of time and effort. The admin staff have really supported me during this difficult time and have not put me under any pressure at all. They are exceptional and generous with their time. Moving Mum into Herne Place was a huge thing for our family but it was definitely the right thing to do and she is very happy."

"The team at Herne Place have really helped mum settle into the home. I've felt the team have really listened to me when I've talked to them and implement high levels of care. I'm always greeted with such warmth when I visit mum and I know mum feels very well cared for."

"Making a memory: A few of the family were visiting mum at Herne Place. Thank you to the reception staff who suggested a group family photo in the loung - with there assistance the experiance bought lots of cuddles and created lots of laughs, we have 14 lovely photos to mark the visit which the family are overwhelmed with. Thank you for making a lovely memory."

"When Mum went into respite at Barcheste Herne Place Care Home it was only supposed to be for 2 weeks. The care from each and every member of staff has been exceptional, you really feel like part of a big family and the rooms can be made to feel very homely. I cannot fault the love and care my mum has been given and we are thankful every day that we found Mum a home with Barchester Herne Place."

"My friend has been at Barchester Herne Place Care Home since March 2024. However, due to her dementia getting worse, she has had to move into nursing care. I cannot fault Herne Place, they have tried during the last two months to look after my friend but it has become too difficult. All members of staff give 100%. Even though my friend has only been in Herne Place for nine months, she has been well cared for. It's a shame my friend has had to be moved as she seemed to like it at Herne Place."

"This is a wonderful, brand-new facility. The staff are very professional and positive and helpful. Rooms are brilliant. Care is excellent. My brother has Parkinson's and requires a lot of help and mobility. Good balance of activities and room rest. Good crew. Food, meals and menu are top-class. We had Sunday roast with him and daily coffee and biscuits on entry. Such a modern, artsy building. Loved the bright colours and art. Prices high but comparable to others. I highly recommend Barchester Herne Place Care Home."

"The care home itself is amazing. Very clean and new. The activities and food are amazing. The front desk coordinator, the activities organisers and care team are all amazing. Our major issue is that your care team ( in green) are too short-staffed! Please hire more care team workers, especially on the residential floor (promenade). We suggest having a care team manager to help organise care needed. We were always able to speak with a front desk coordinator yet we were sent to find "anyone in a green uniform" for help with care needed. Unfortunately, there were only two on our floor and if they got caught up in a resident's room it could be over a half hour to speak with them because it is not appropriate for us to go into someone else's room to connect with them and ask for non-urgent assistance. Therefore, either a "floating carer" that the front desk can contact right away with a care request or a "readily available" care team manager to manage care needs would be helpful. Thank you."

"This care home and all the staff, from carers to reception to admin, housekeeping and beyond, have wildly surpassed all my expectations and given me a peace of mind I no longer thought possible. The care my mum receives is second to none and just seeing her content and safe and knowing she is so well cared for is priceless. The transition from her own home to becoming a resident was one I had dreaded for so long but at every level, the staff have been magnificent. I will never be able to thank Barchester Herne Place Care Home enough."

""The hotel" is a really caring environment. So many dedicated and genuine staff."

"The overall care is extremely good and they look after the client's well-being. The food is good with a balanced variety. There are many activities to help stimulate the residents. The home itself is kept spotlessly clean."

"A home-from-home but with the addition of five-star hotel facilities available at all times. I am told that the food is fantastic. Visitors are made very welcome and dogs!"

"My mum has just become a resident here after the passing of my dad. Everyone has been amazing, from the time we came through the doors nothing was too much for anyone, everyone talks to my mum and is kind and caring. It's a family community and I can rest knowing she is being cared for. The rooms are wonderful, smell lovely and clean. Can not fault anything even I was helped from the first til the last step. Amazing place and even more wonderful staff."