What our families say: Henford House Care Home
17 May 2019View the report
"Compared with the five other care homes my husband has been at over the past year, Henford is much better in every way. The staff is always very kind and caring, but at times overstretched, as on three occasions I have arrived at 12 pm to find my husband has not been attended to e.g. not washed and had his glasses on or have the curtains drawn. I think more carers are needed because they work very hard."
E Hcarehome.co.uk rating: 3.17 out of 5
"I have no hesitation in recommending Henford House as a superb care home for anyone who needs this service. My mother has been there for a total of 12 months and I am really happy that she is safe and secure in the home. The facilities are great, the staff are extremely attentive and caring and she gets on really well with all of them. The home put on a superb birthday celebration for her recent 101st Birthday, which all the family were extremely grateful for. My mother is safe and happy at Henford and I can feel satisfied that she is being well looked after."
Stephen Acarehome.co.uk rating: 4.75 out of 5
"Very pleasing staff and very helpful."
M B carehome.co.uk rating: 3.92 out of 5
"We found the car and compassion shown to our family member to be of the highest quality and beyond reproach. We found all the staff to be kind, helpful and considerate all times. The facilities were excellent and maintained to the highest order and would express our gratitude and thanks to all concerned."
Marjorie Dcarehome.co.uk rating: 5 out of 5
"I have been most pleased with the care my husband is receiving at Henford House. The staff are very kind and helpful. Nothing is too much trouble, despite the fact that this is a very busy care home. The management are superb and don't make the resident's visitors think they cannot approach them. There are many activities for all if one wishes to join in. This particular care home is spotless and a joy to go to at a stressful time in our lives."
Marilyn Acarehome.co.uk rating: 5 out of 5
"Second time used this for respite from hospital for elderly mother. Manager compassionate and helpful, giving advice and assessing quickly and promptly to help relieve a stressful situation. Room and care excellent. Nothing was too much trouble for any of care staff. Both Mum and family felt well supported. The nurses, in particular, were first class in managing the medical side of things. Very efficient and caring and reassuring to both Mum and family. Gold star service in beautiful rooms and gardens."
Y Pcarehome.co.uk rating: 5 out of 5
"After a very short stay after leaving hospital, it was most enjoyable. Plenty of help and someone on hand all the time."
E Dcarehome.co.uk rating: 4.25 out of 5
"The staff have been very kind and helpful. The food has been good and sometimes exceptional. The room has been very good and he enjoyed the view from his window."
Monica Dcarehome.co.uk rating: 5 out of 5
"My mother-in-law moved to Henford to be near family. My background is in care and the home was the only one that I was completely happy with when viewing. Since she has been there, my first impressions have been proven to be right. Every member of staff welcomes us when visiting, nothing is too much trouble and my small grandchildren often visit with me and they are made very welcome and join in the activities which have been amazing. These last few weeks we have joined in with many Xmas activities and thee have been wonderful a truly caring, welcoming home that goes over and above to meet all residents and their family's needs at all times."
Andrea Ccarehome.co.uk rating: 5 out of 5
"A little wary to begin with due to a poor experience at a former nursing home. But four weeks into mums stay at Henford House and we've noticed a positive change in mum. She's comfortable and appears to be well cared for keep it up. The food though it could be better or at least hot!!"
Robin Icarehome.co.uk rating: 3.83 out of 5
"Having visited on several occasions we have been very impressed with the welcome we have received and the general warmth of the staff. We have always been offered tea and cakes and have spent a very pleasant afternoon."
Robert Lcarehome.co.uk rating: 5 out of 5
"My mother has recently been transferred from hospital. Her move was made with care, compassion and dignity. Her nursing needs are quite complex but she has been made comfortable and welcome in the home. All staff provide excellent care in making her happy in a new environment. As family members, we have been given advice and guidance to help us through this new experience."
L Scarehome.co.uk rating: 5 out of 5
"Very happy here. Everyone is kind and very patient and helpful."
Valerie Dcarehome.co.uk rating: 5 out of 5
"The home is so beautiful and full of lovely flowers and people."
Peggy Bcarehome.co.uk rating: 4.83 out of 5
"I was bought here from hospital after my dislocated hip had been repaired. The treatment and care I have received has been excellent and I shall leave with a pain free hip."
N Gcarehome.co.uk rating: 4.83 out of 5
"I would like to thank all the staff at Henford House for their care and professionalism towards my mother during her stay. All the staff were patient and caring, sometimes under trying circumstances. All the staff were attentive and responsive to my mother's needs. Everyone at Henford House knew their job which indicates that selection of personnel and training are first class."
Stephen Acarehome.co.uk rating: 4.17 out of 5
Edward Bcarehome.co.uk rating: 4 out of 5
"Everybody was kind and helpful. The staff will do anything to assist on a daily basis. Residents very friendly, lots to do."
C Mcarehome.co.uk rating: 5 out of 5
"Clean and welcoming environment. Staff are very friendly. Lovely and clean and tidy rooms and communal areas. Plenty of activities. Very relaxed, just like being at home."
F Dcarehome.co.uk rating: 4.75 out of 5
"Staff always helpful and caring with my friend, who needs a lot of care with feeding and personal care, as is in bed all the time."
B Vcarehome.co.uk rating: 3.92 out of 5
"All staff are pleasant and helpful. The reception area is welcoming and well staffed. Tea and coffee and cakes are available for visitors to help themselves. Care is discreet and well documented. Rooms are bright and airy. Activities are planned and varied."
S Bcarehome.co.uk rating: 4.75 out of 5
"My mother was admitted for palliative care. Her garden room is bright and cheerful, overlooking the lovely grounds. The modern ensuite facilities were essential for her comfort and dignity. My experience of her care has been excellent. She is well looked after by a friendly and attentive staff. Unable to eat very well, every effort is made to assist her to eat and the staff will cook anything that might tempt her. Her needs are quite extensive due to her illness and everything is done to make her comfortable and although not here for long, the staff have got to know her."
Lynn Ccarehome.co.uk rating: 4.67 out of 5
"I have been here a year and have found all staff extremely kind and thoughtful. If I want any help at all, I only have to ask and it's never any trouble for them. I feel I have settled in well - thanks to the staff here. Also, my children and family can relax more knowing I am comfortable and happy."
Valerie Dcarehome.co.uk rating: 4.67 out of 5
P Lcarehome.co.uk rating: 4.42 out of 5
"Extremely professional and person-centred approach towards the clients. A very high standard of cleanliness and I would be very proud to work for this company."
Colette Rcarehome.co.uk rating: 5 out of 5
"I found Henford House care/nursing home to have very high standards in all aspects of the care of my father. The staff are very professional, and helpful but also very kind and caring to residents. There is a lovely ambience of home and family, and the residents that I have met all seem very settled and 'at home'."
Carole Ccarehome.co.uk rating: 4.82 out of 5
"My enquiry for respite was managed quickly and efficiently - immediate wheels were put in motion to 'remove barriers' such as pre-assessment needing to take place in hospital. Any difficulties experienced were out of the nursing home's hands, such as liaising with the hospital and transport - so more to do with the NHS inefficiencies. On arrival, my mother was immediately cared for, fed and reassured. Problems with her room were also immediately rectified with care. Whilst Mum could make her own choices, she was supported to be independent. Can't thank you enough!"
Yvonne Pcarehome.co.uk rating: 5 out of 5
"My friend entered Henford House just after her 90th birthday. From the very first, she has enjoyed living the beautiful gardens and recently the upgrading and re-decoration of the house. She enjoys some of the activities and the company of the other residents Henford House has given her great pleasure and security in the years she has lived there."
E Kcarehome.co.uk rating: 4.42 out of 5
"Came to Henford House for respite care following 5 weeks in hospital and also to spend time with husband who has just moved here. If needs should mean I need care, I would come here. Couldn't fault the treatment given by all the lovely friendly staff."
Mary Bcarehome.co.uk rating: 4.33 out of 5
"Your staff are lovely, they have the best of intentions - beautifully helpful. The home is lovely, beautifully kept and the room was lovely. The facilities were good. Charming people, the nurses are brilliant, attended to me over and above. Spot on time with pills and things."
George Bcarehome.co.uk rating: 4.58 out of 5
G Lcarehome.co.uk rating: 4.08 out of 5
"My mother has been here for about three weeks. I have found all the staff very friendly and helpful. Henford House is extremely comfortable and a lovely atmosphere. She has a very comfortable room and nothing seems too much trouble concerning my mother. The choice of food is very good. Thank you."
D Bcarehome.co.uk rating: 5 out of 5
"Very good - comfortable surroundings. My friend has never been happier. Just the atmosphere and friendliness is better than other care homes I've been in. Lots of space too."
Michael Bcarehome.co.uk rating: 4.18 out of 5
"On visiting my friend I found him in good spirits, very clean and tidy as was the room he has. He said he was happier than he has ever been!!"
Malcolm Scarehome.co.uk rating: 5 out of 5
"The Barchester Henford House Nursing Home staff and management take wonderful care of my mum. Very special place and the care staff are angels."
June Ccarehome.co.uk rating: 5 out of 5
"I needed respite care after being in hospital - helped a lot to get walking and to put on weight."
C Mcarehome.co.uk rating: 4.58 out of 5
"Helpful, friendly and caring staff. Cheerful surroundings Their 'outings' to nearby places of interest would be very welcome and help to break up the time."
F Rcarehome.co.uk rating: 4.42 out of 5
"Very good house."
I Hcarehome.co.uk rating: 4 out of 5
"My husband has been a resident since being a patient at Salisbury Hospital from where he was discharged on 28th March. He has a chest infection and is very unsteady on his feet. He has been very well cared for by staff members, and I have nothing but praise for the care and attention he has received."
Nancy Gcarehome.co.uk rating: 5 out of 5
"A welcoming, friendly, professional warm and comfortable care home. My mother is being beautifully cared for, by lovely staff in a very nice room with a view over the garden."
Sarah Hcarehome.co.uk rating: 5 out of 5
"I would recommend Henford House to anyone. I don't have to worry about my husband when I'm not there as I know he is safe and cared for,"
Pauline Mcarehome.co.uk rating: 5 out of 5
"Henford House Nursing Home is an exceptional care home with dedicated and hard working staff who are always friendly, helpful, kind and considerate. The care home is always spotlessly clean and warm and the food from the kitchen is first class with a great menu! There is always a member of staff available to discuss any concerns, either in person or over the phone. A model for all care homes - excellent!"
Richard Hcarehome.co.uk rating: 4.92 out of 5
"Everything about Henford house is to my entire satisfaction. Their tender loving care can be felt on entering the front door. Nothing is too much trouble."
Elizabeth Ncarehome.co.uk rating: 5 out of 5
"In the time I have been at Henford, the staff have looked after me."
D Ccarehome.co.uk rating: 5 out of 5
"Always clean and tidy. Always able to find someone to ask if you need to know about the residents. Staff always helpful and friendly. Activities seem to be well attended by residents who are able to go to. If residents are not able to go they bring some of the animals etc to their room."
B Vcarehome.co.uk rating: 4.33 out of 5
"I regularly visit my friend. We often sit in the lounge and enjoy the entertainment, having a little sing song. My friend is very happy here and she says the staff are lovely."
Melissa Wcarehome.co.uk rating: 4.33 out of 5
"My mother has been in Henford House Nursing Home for nearly a year, during this time she has been looked after very well. I visit nearly every day and find everyone friendly and helpful, there you can always find somebody if you have any queries."
A Rcarehome.co.uk rating: 4.17 out of 5
"From the moment we first visited the home we were impressed with the homely, friendly environment. All the staff we met were outstanding with their hospitality and care of not only Mum but any visitors! In Mums final days nothing was too much trouble and we were grateful for their sensitive, caring work ethic."
Andy Pcarehome.co.uk rating: 4.58 out of 5
"My wife and I have a Lasting Power of Attorney for a family friend who has been in Henford House for 3 1/2 years with early onset dementia, other mental health issues, severe leg ulcers, circulatory and respiratory problems. We chose Henford as we had previous experience with my late mother in law and knew their personal and health care care to be good. Our friend is insular and a very challenging resident but the staff still manage him with a cheery smile and he admits that the care is excellent. For the first 3 years he refused to leave his room and only left it for a shower or hospital appointments/admission. However, the Activities team eventually persuaded him to take escorted trips out and this has greatly improved his view on life. We made absolutely the right call in selecting Henford for our friend."
Nigel Lcarehome.co.uk rating: 4.92 out of 5
"Henford House is the most welcoming care home. It is 100% clean- no smells often associated with care homes. 100% professional staff. 100% caring staff. More like a real home than an 'institution'. Beautifully decorated. Rooms better than some hotel rooms! Food- amazing."
Kate Acarehome.co.uk rating: 5 out of 5
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