What our families say

Barchester Henford House Nursing Home Recommended on carehome.co.uk
We score 9.7/10

37 Reviews

Barchester Henford House Nursing Home Recommended on carehome.co.uk
Requires improvement

24 March 2018

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"My mother-in-law moved to Henford to be near family. My background is in care and the home was the only one that I was completely happy with when viewing. Since she has been there, my first impressions have been proven to be right. Every member of staff welcomes us when visiting, nothing is too much trouble and my small grandchildren often visit with me and they are made very welcome and join in the activities which have been amazing. These last few weeks we have joined in with many Xmas activities and thee have been wonderful a truly caring, welcoming home that goes over and above to meet all residents and their family's needs at all times."

Andrea C
carehome.co.uk rating: 5 out of 5

"A little wary to begin with due to a poor experience at a former nursing home. But four weeks into mums stay at Henford House and we've noticed a positive change in mum. She's comfortable and appears to be well cared for keep it up. The food though it could be better or at least hot!!"

Robin I
carehome.co.uk rating: 3.83 out of 5

"Having visited on several occasions we have been very impressed with the welcome we have received and the general warmth of the staff. We have always been offered tea and cakes and have spent a very pleasant afternoon."

Robert L
carehome.co.uk rating: 5 out of 5

"My mother has recently been transferred from hospital. Her move was made with care, compassion and dignity. Her nursing needs are quite complex but she has been made comfortable and welcome in the home. All staff provide excellent care in making her happy in a new environment. As family members, we have been given advice and guidance to help us through this new experience."

carehome.co.uk rating: 5 out of 5

"Very happy here. Everyone is kind and very patient and helpful."

Valerie D
carehome.co.uk rating: 5 out of 5

"The home is so beautiful and full of lovely flowers and people."

Peggy B
carehome.co.uk rating: 4.83 out of 5

"I was bought here from hospital after my dislocated hip had been repaired. The treatment and care I have received has been excellent and I shall leave with a pain free hip."

carehome.co.uk rating: 4.83 out of 5

"Everybody was kind and helpful. The staff will do anything to assist on a daily basis. Residents very friendly, lots to do."

carehome.co.uk rating: 5 out of 5

"I would like to thank all the staff at Henford House for their care and professionalism towards my mother during her stay. All the staff were patient and caring, sometimes under trying circumstances. All the staff were attentive and responsive to my mother's needs. Everyone at Henford House knew their job which indicates that selection of personnel and training are first class."

Stephen A
carehome.co.uk rating: 4.17 out of 5

"Fairly comfortable."

Edward B
carehome.co.uk rating: 4 out of 5

"Clean and welcoming environment. Staff are very friendly. Lovely and clean and tidy rooms and communal areas. Plenty of activities. Very relaxed, just like being at home."

carehome.co.uk rating: 4.75 out of 5

"Staff always helpful and caring with my friend, who needs a lot of care with feeding and personal care, as is in bed all the time."

carehome.co.uk rating: 3.92 out of 5

"All staff are pleasant and helpful. The reception area is welcoming and well staffed. Tea and coffee and cakes are available for visitors to help themselves. Care is discreet and well documented. Rooms are bright and airy. Activities are planned and varied."

carehome.co.uk rating: 4.75 out of 5

"My mother was admitted for palliative care. Her garden room is bright and cheerful, overlooking the lovely grounds. The modern ensuite facilities were essential for her comfort and dignity. My experience of her care has been excellent. She is well looked after by a friendly and attentive staff. Unable to eat very well, every effort is made to assist her to eat and the staff will cook anything that might tempt her. Her needs are quite extensive due to her illness and everything is done to make her comfortable and although not here for long, the staff have got to know her."

Lynn C
carehome.co.uk rating: 4.67 out of 5

"I have been here a year and have found all staff extremely kind and thoughtful. If I want any help at all, I only have to ask and it's never any trouble for them. I feel I have settled in well - thanks to the staff here. Also, my children and family can relax more knowing I am comfortable and happy."

Valerie D
carehome.co.uk rating: 4.67 out of 5

"Excellent care."

carehome.co.uk rating: 4.42 out of 5

"Extremely professional and person-centred approach towards the clients. A very high standard of cleanliness and I would be very proud to work for this company."

Colette R
carehome.co.uk rating: 5 out of 5

"I found Henford House care/nursing home to have very high standards in all aspects of the care of my father. The staff are very professional, and helpful but also very kind and caring to residents. There is a lovely ambience of home and family, and the residents that I have met all seem very settled and 'at home'."

Carole C
carehome.co.uk rating: 4.82 out of 5

"My enquiry for respite was managed quickly and efficiently - immediate wheels were put in motion to 'remove barriers' such as pre-assessment needing to take place in hospital. Any difficulties experienced were out of the nursing home's hands, such as liaising with the hospital and transport - so