Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Karen Sawyer

General Manager

Hi, my name is Karen and I am the General Manager here at Henford House. Welcome to our website!

I originally qualified as a nurse in 1989 and have since worked in a variety of diverse settings, most recently within nursing home management. At the heart of all my work, however, has been a passion for the highest standard of care and support possible.

As a General Manager, my aim is to ensure that, as a team, we continue to deliver person-centered care to those we support, placing them at the heart of everything we do and meeting individual needs with the passion and commitment they deserve — and that this is enabled by compassionate and skilled staff.

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Jacqueline Lloyd

Deputy Manager

Hello, my name is Jacqui, and I am the Deputy Manager here at Henford House. My role is varied and I enjoy supporting residents and their loved ones. The staff at Henford will always make you welcome, and I feel privileged to work with such a great team. Please do not hesitate to contact me or drop in for a chat.

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Nicola Welch

Services Manager

Nicola and her housekeeping team are responsible for keeping the home in tip-top condition, to ensure the comfort and well-being of the residents. Nicola has been at Henford for over 21 years and says the best thing about her job is making a difference to the home, chatting to residents and she even loves ironing…..!

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Sarah Hornal


I have been working at Henford House now for 10 years starting off as a domestic assistant, having also worked in the kitchen, laundry then as a carer.  I have finally worked my way up to become the home administrator, which I feel very settled in.  I am able to have the daily interaction with the residents at the same time as doing a job I love.

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Debbie Phillips

Activities Coordinator

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at the home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.

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Sally Otterwell

Admin Assistant/Receptionist

I have worked at Henford House for since 2015 as an Admin Assistant/Receptionist, and love the atmosphere here; residents always seem so happy in their surroundings.

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Lisa Ellis

Admin Assistant

I have worked at Henford since 2015 and I really enjoy my role here; I get to interact with residents on a daily basis and Henford is a friendly and homely place to work.

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Lorelle Woodward

Head Chef

I joined Henford as a Kitchen Assistant and was pleased to be promoted to Head Chef when the opportunity arose.

I enjoy cooking and creating menus for residents, who all have differing tastes and diets. This always makes for some interesting meals! I encourage those we support to suggest menu ideas and options, which can result in some unique alternatives and combinations.

All our food is prepared from fresh in the kitchen. We welcome family and friends who are joining their loved ones for lunch or supper, and host a monthly Lunch Club for people in our community to come in and sample our food. We also promote a Don't Dine Alone initiative, where people who don't wish to eat alone can come in to enjoy some company and a delicious lunch.

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Thomas Lewis

Head of Maintenance

I’ve worked at Henford since June 2015 as the head of our small maintenance team. We make sure that the home is an attractive and safe environment for all of our wonderful staff and residents.

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Debbie Matthews & Lynda Walker

Senior Care Assistants

Debbie & Lynda have both worked at Henford since 1998 and bring so much joy to the lives of so many residents. They make our family complete at Henford.

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