What our families say
15 July 2017View the report
"My sister has been in this home since November 2017. When looking for a home for her, on my very first visit on entering the building, I felt a warm, friendly, homely feeling and knew this was the place for her - and I was right. From management, carers, chef and kitchen staff, housekeeping, laundry and activities, everyone works as a team in a very friendly and caring way and at the same time with great respect to the residents. I am happy to leave my sister in their care."
B Ccarehome.co.uk rating: 5 out of 5
"I am very happy with the care that my wife gets here. The staff are very helpful if I have any queries about her wellbeing. Thank you."
T Rcarehome.co.uk rating: 4.42 out of 5
"Very nice clean home. Staff friendly."
A Lcarehome.co.uk rating: 4.92 out of 5
"Everything in the home is very good. Staff are excellent when I come to visit my Mam. When asking for something to do they do it, not straight away as there are other residents to see too, but don't have to want too long."
J Ccarehome.co.uk rating: 5 out of 5
"I am only here at the home for a short time each day but what I see is that every one of the staff is in the right job, i.e. they are caring, hard-working, kind and thoughtful. The home itself is warm and welcoming and this again is all down to the staff."
S Tcarehome.co.uk rating: 5 out of 5
"The staff are excellent, as is the room and prevailing attitude of everyone."
J Kcarehome.co.uk rating: 5 out of 5
"My mother has been a resident of Harton Grange for over two years now. The care and attention is second to none. The 'team' are led by the manager, who expects the residents to be treated as if they were their family member. Nothing is taken for granted. In your heart of hearts you know its the best decision you have taken for your loved one to become a resident of Harton Grange. From the top to the bottom the team work as one with the focus on the well being of the residents."
Stephen Fcarehome.co.uk rating: 5 out of 5
"We looked at lots of care homes for our Mam. A few of them were not suitable, 'dark' (nothing going on) etc. As soon as we entered Harton Grange we knew this was the place. Beautiful, bright and management, care staff, activities staff can't do enough. Our Mam is very happy here and we are so pleased. It is so friendly. A home from home."
Noreen Lcarehome.co.uk rating: 5 out of 5
"Since our mam has been in Barchester Harton Grange Care Home she has loved it. Mam has a lovely room and made this her home. The staff are wonderful and caring and very approachable if we need support as a family. There are activities every day which our mam enjoys. The food is very good with lots of choices."
Linda Rcarehome.co.uk rating: 5 out of 5
"Homely feel. Staff refer to my mum and myself by name and keep me informed of incidents. If issues I always feel at ease to discuss with staff."
L Fcarehome.co.uk rating: 4.67 out of 5
"Wonderful staff, accommodation, care and atmosphere. Mam has settled so well and we can relax knowing she's happy."
Gill Ccarehome.co.uk rating: 5 out of 5
"My mam has settled well around staff who treat her with love and kindness. The management and staff have made the most difficult and distressing time of our (daughters) lives into a very bearable one. We always feel very welcome and very included. It is a very happy place to visit and we never feel unheard or ignored."
Kathleen Ocarehome.co.uk rating: 4.73 out of 5
"My mam has been in Harton Grange for nearly 5 years. She is very well looked after by the lovely management, staff - from carers to caterers, cleaners, entertainment staff etc, which gives us peace of mind. The home is immaculate and the manager runs a very good team/tight ship to ensure that all of her staff are approachable and helpful. I would not want any different for my mam."
L Gcarehome.co.uk rating: 4.17 out of 5
"My sister has only recently moved into the home and we have been made welcome. We have peace of mind knowing she is being taken care of by the efficient staff who are very caring and loving towards her. We are more than satisfied by her care."
Barry Dcarehome.co.uk rating: 5 out of 5
"My dad has been at Harton Grange Care Home for over 7 years and is happy there. The staff are great with him and always talk to him. Senior staff are more than happy to address any concerns or queries about him and the home will always ring me if any issues arise. My mam visits daily and she is treated with respect and care. I would recommend this home to any family who is looking for a safe and nurturing environment for their loved ones."
Vivien Mcarehome.co.uk rating: 4.33 out of 5
"Pleasant staff, caring and dedicated to my father."
Raymond Gcarehome.co.uk rating: 4.5 out of 5
"Mother has been in the home for 6 years. I have found the staff very caring and understanding. The home is always clean and there are activities going on with the staff joining in as well as the residents. The food is always lovely and appetising."
Derek Bcarehome.co.uk rating: 5 out of 5
"My mother in law suffers from dementia. Since arriving at Harton Grange, she is well looked after and cared for with dignity. The staff are wonderful and often, even when busy, make time for residents, when they require more one to one care. The staff always have a smile on their faces when dealing with often difficult residents. The activities coordinator is also wonderful at helping them to remain active."
J Hcarehome.co.uk rating: 5 out of 5
"Mum is very well looked after. Safe, clean and well fed. Harton Grange meets all of her needs and the staff are second to none."
P Hcarehome.co.uk rating: 5 out of 5
"The main asset within the home is the staff. They always show courtesy, kindness and compassion toward my mother. This is the secret to the homes continuing success."
J Gcarehome.co.uk rating: 4.33 out of 5
"Very friendly, attentive staff. Able to visit at any time of the day or night. My father is well looked after, plenty of well prepared varied meals."
Brian Wcarehome.co.uk rating: 4.67 out of 5
"My mother has been in Harton Grange since December 2014. She was quickly welcomed and made to feel at home by all the staff. Staff are efficient, friendly and helpful at all times. They respond quickly to any emergency situations (such as medical problems) and keep the family informed. The manager is particularly approachable and makes residents and visitors feel like part of an extended family. It makes it easier in the knowledge that my mother feels 'at home' and is being very well cared for."
Lesley Gcarehome.co.uk rating: 4.58 out of 5
"There is a nice calm and peaceful atmosphere in the home. All staff are courteous and seem caring of patients, as well as each other and visitors. I attended with a young child and all the staff made her welcome and pointed out areas and items she might find interesting."
Kirsty Bcarehome.co.uk rating: 4 out of 5
"When visiting my relative, I have found that they are dressed well and are comfortable in the lounge. Staff are friendly and keen to help. Other residents seem comfortable and settled. The home is clean and light and decorated nicely."
June Bcarehome.co.uk rating: 4 out of 5
"Staff are very friendly and caring. I think this is an excellent care home."
J Ccarehome.co.uk rating: 5 out of 5
"A very pleasant, caring and friendly care home, which my mother-in-law is happy with."
G Ccarehome.co.uk rating: 5 out of 5
"Well looked after and very caring."
Joan Bcarehome.co.uk rating: 3.83 out of 5
"My husband has been in the home for nine months and we are very happy with his care and well-being."
Barbara Mcarehome.co.uk rating: 4.83 out of 5
"My mother lived in Harton Grange for over eight years and made good friends with residents and staff alike. I was made to feel very welcome during my daily visits, which I could make at any time. If I couldn’t make it in, I would ring up and the staff would give me an update. Nothing was too much trouble and I could express concerns, which would be dealt with immediately, at any time. My mam had dementia/mobility issues and the staff tried their best to make her comfortable and keep her engaged. When I was in my mam’s room it felt like I was home with her as she had her pictures and ornaments around, together with her favourite music playing whilst we looked through photographs and chatted. After each visit, I felt happy mam was being well cared for and was safe. Harton Grange has a friendly, relaxed feel but I appreciate that all the staff work very hard to achieve this."
Marina Dcarehome.co.uk rating: 4.92 out of 5
"A very clean and tidy home, good care has been taken to ensure the appearance of building, grounds and indoor and outdoor furnishings are clean. The staff are very friendly and professional and answer any query you ask. The care my parents are getting is second to none and are treated in a friendly and personal way. The management give 200% into the running and responsibilities of this home. The food is good and a good menu."
Ian Wcarehome.co.uk rating: 4.67 out of 5
"Harton Grange Care Home is a fantastic care home. Quality of care is outstanding, management's door is always open when got any question. Management is outstanding too, couldn't ask for better. Mam has settled really well. Couldn't ask for more."
Lorraine Pcarehome.co.uk rating: 5 out of 5
"It would not be fair to mention names as the entire staff are first class. We looked at a few homes but Harton Grange Care Home came highly recommended and on viewing it, it has that homely feel about it. The staff are most caring and treat everyone with kindness and dignity. The building itself is well maintained and clean. The food, facilities, and activities are very good. My mother is very happy here and calls it home which just about sums it up."
Robert Gcarehome.co.uk rating: 5 out of 5
"A pleasant reception area and friendly staff to welcome family and visitors. The support and care from dedicated nurses, care workers, catering, activities staff and also the administrative staff are commendable. The gardens are well maintained and are enjoyable to sit in."
Julia Hcarehome.co.uk rating: 4.5 out of 5
"We have been visiting our cousin at Harton Grange for approximately 8 years and have always been impressed with the lovely building and care given to residents. The staff are pleasant to both visitors and residents."
W E Bcarehome.co.uk rating: 4.75 out of 5
"Very pleasant and friendly staff who are always on hand to look after residents and answer visitors queries."
D Bcarehome.co.uk rating: 4.58 out of 5
"My father in law has been in for respite for 2 weeks and I am extremely pleased with the care that he has been given, all members of staff from the cleaners, cooks, nursing staff and management have been extremely helpful, friendly and caring. Being a healthcare professional myself, I can honestly recommend Harton Grange as being an excellent care home."
Jane Tcarehome.co.uk rating: 5 out of 5
"My father has been a resident here for a couple of months (previously unhappy and getting depressed in his previous care home). He has settled straight away. His care needs have been listened to and met by both staff and management. He is always out and about on trips and participating in activities. He is happy, talkative and is really settled. There are always snacks available - fresh fruit and biscuits. The staff are so friendly, they keep me fully informed and my dad has found his 'forever home'. A great team of people - a credit to your company."
Jane Tcarehome.co.uk rating: 5 out of 5
"My wife's father has been a resident here for a couple of months and we are very happy with his care. Not only is he happy and very settled, my wife is also a lot happier as he was depressed in his previous care home. My wife always looks forward to seeing her father as staff always keep her up to date with his weekly outings and activities. The staff and management are a credit to the company."
Mario Tcarehome.co.uk rating: 5 out of 5
"Mam came to Harton Grange approximately 1 year ago and settled in almost immediately. Since then, she has been very content and well looked after. The staff are all very caring and nothing is too much trouble for them. The standard of care is very good."
J Bcarehome.co.uk rating: 4.75 out of 5
"Excellent staff - always there to help. Very nice ice cream!"
N Scarehome.co.uk rating: 4.67 out of 5
"Lovely place, lovely staff. My sister is really happy living here. I would recommend anyone who is looking for a care home to really consider here."
Marian Tcarehome.co.uk rating: 5 out of 5
"My aunt has been in this care home nearly 3 years. She classes it as home. The staff are really friendly and will do anything to help and make your family welcome. My aunt is really happy living here."
Julie Bcarehome.co.uk rating: 5 out of 5
"I find the staff to be most attentive, caring and friendly. They display expertise and friendliness and I cannot fault them in any way."
Ken Lcarehome.co.uk rating: 5 out of 5
"Very impressed with the level of care enjoyed by my mother in law. The staff always friendly and approachable, respond to any queries imminently or find a member of staff who does know the answer. The range of activities outside the home and inside, plus they are always looking for new things to engage the residents, currently having hens on site for the residents to interact with, in the past they have invited miniature ponies in, proving popular with one resident recounting his experience looking after a pit pony, just one example of getting residents talking and sharing experiences. Overall trying and succeeding to provide a homely atmosphere, not a home institution experience."
Tony Hcarehome.co.uk rating: 5 out of 5
"I have nothing but praise for this care home which my aunt has now been in for several years. The manager and all her team provide a very high level of care to the residents and are constantly trying to improve the lives of the residents. There is a wide range of activities and events organised including music, outings, film shows and crafts for residents wishing to join in, and families are welcomed to visit at any time."
K Fcarehome.co.uk rating: 5 out of 5
"My Mother-in-Law has been a resident since December 2015. She has always been looked after and is also 'mostly' happy. For these reasons, our whole family is very grateful to all the staff for their dedication to doing what must be a very taxing job. Thank you."
Elizabeth Wcarehome.co.uk rating: 5 out of 5
"My Mam has dementia and I am so pleased that she is at Harton Grange - having looked at a number of others in the town. Harton Grange stands head and shoulders above the others. The staff really care and are very attentive to my mother's needs, they keep us informed of any issues and there is a lovely calm atmosphere around the place. I would recommend Harton Grange unreservedly."
Michael Ccarehome.co.uk rating: 5 out of 5
"Excellent service all round. Staff very helpful and caring."
Kenneth Bcarehome.co.uk rating: 4.92 out of 5
"My husband has been in the care home since 1st December 2016. I am very happy with his care and the staff are very friendly and caring. He seems very happy and is always clean and well dressed. The home is very clean at all times and I have never felt any need to complain about anything."
Barbara Mcarehome.co.uk rating: 5 out of 5
"The pre-residency visit and tour found to be very open, not pre-arranged and given freely. Facilities and care are all that we could have hoped for and it is a comfort that mother is safe as she was previously struggling on her own at home. Mother's comments are always complimentary and she is very happy. Her word = 'Excellent'."
David Bcarehome.co.uk rating: 5 out of 5
"My mum, who is in her nineties and suffering dementia, came to live at Harton Grange in 2012. At first distraught at losing her old lifestyle, she has become more and more comfortable and even happy with life at Harton Grange. Living overseas, my visits are not as frequent as I would like them to be but I’m comfortable that she is in good hands. On my last visit (April 2017) my mum seemed happier than I’ve seen her in years and is well on track to make it to 100! The staff are wonderful – always friendly and accommodating in true Geordie style. They make best efforts to keep the residents involved and entertained. The food is good and I’m welcome to join in at mealtimes. I can visit at any (reasonable) time and even get to play with the model railway in the lounge."
Rob Lcarehome.co.uk rating: 4.25 out of 5
"Mam has been in the care home for two years, the staff are very friendly and really helpful. Nothing is too much trouble. Mam enjoys the activities. She went to a tea dance the other day, she likes the bingo and the activities."
Angela Pcarehome.co.uk rating: 5 out of 5
"Outstanding - what else can be said. Your staff are very caring and respectful of residents' needs. Nothing is too much bother. The biggest decision of our lives - Harton Grange made the adjustment for mam so easy to achieve."
Stephen Fcarehome.co.uk rating: 5 out of 5
"Always very pleasant and helpful when I have visited my nana. Always really helpful to my nana."
Clare Fcarehome.co.uk rating: 5 out of 5
"The home is a lovely place with pleasant staff. My sister-in-law has had wonderful care, also good medical care and she is beginning to settle in as she has only been here since February. We are very pleased that she was able to go to Horton Grange."
Valerie Dcarehome.co.uk rating: 5 out of 5
"My auntie has been in Harton Grange since 2014 and she could not have been looked after by anyone else. It's a joy to come into Harton Grange, all the staff are very helpful and caring, they are a credit to Barchester. I have always been informed of any changes in my aunties condition and of any medication changes."
J Hcarehome.co.uk rating: 5 out of 5
"I have been coming to Harton Grange for 3yrs to see my auntie. I have been around a lot of homes and can honestly say in my opinion, is a very good home, staff are friendly and caring. Nothing is too much trouble for them, they treat residents with respect. We can speak to management and they are always helpful and always offer refreshments to us when we go into Harton Grange. I can go home at night and relax knowing my auntie is well looked after."
D Hcarehome.co.uk rating: 5 out of 5
"I would like to put pen to paper and praise the staff of Harton Grange for the care my mother received. It was at first a great step to look for the extra care mother needed at her time of life but the staff at Harton Grange have taken all those worries away by their professional and very caring help they give to residents and family and friends. Many thanks to all."
Terence Scarehome.co.uk rating: 5 out of 5
"The staff and facilities of Harton Grange can only be described as outstanding and should be commended."
Lee Mcarehome.co.uk rating: 5 out of 5
"Mam has been at Harton Grange for 9 years. If it wasn't for their excellent care she would not be here today. Mam always says she enjoys the meals and that there is plenty. The home is always clean and the staff busy. We are always informed of any medical appointments or medication for Mam and if there are events happening at the home. There are activities and trips out, crafts and entertainment for anyone who wants to join in."
Ann Hcarehome.co.uk rating: 5 out of 5
"My father has been at Harton Grange for nearly 7 years and I have generally been very pleased with the standard of care received. There are many staff who have been there the whole time, which is a good reflection of working conditions. The staff treat residents with respect, despite some challenging situations and they engage well with both residents and their families. The food quality and quantities are good and private parties can be accommodated for birthdays etc. Rooms and communal areas are kept clean and furnishings updated and clothes and bedding are laundered regularly. The events coordinator maintains an activity schedule with regular singalongs and outings in the mini bus. Overall I would not hesitate in recommending this home to other families."
Vivien Mcarehome.co.uk rating: 4.08 out of 5
"My sister is a resident here, her care is second to none. The staff very caring."
Marian Tcarehome.co.uk rating: 5 out of 5
"Harton Grange Care Home is so friendly. My aunt who resides there classes it as her home. The staff organise Bingo nights, pie and peas etc which we always attend. We go on different days and times and the staff are always accommodating."
Julie Bcarehome.co.uk rating: 5 out of 5
"Myself and family looked for a care home for our dear mother who at the time was 87, November 2015, after visiting a good few care homes in the area we came upon Harton Grange Care Home and instantly felt at home by the staff. Mum was made very welcome by all she has been here just over a year now and all the staff bend over backwards to look after her. She has attended all the parties and get-togethers run by the staff sometimes in their own time, we couldn't have found anywhere better, it's actually home from home x"
Mariane Hcarehome.co.uk rating: 5 out of 5
"Staff at the home are always friendly and welcoming. I always feel my mam is getting the care and support she needs. She is well looked after by carers who have a great understanding of her condition. I feel mam is safe at all times which makes my life easier knowing she is being cared for by people who care. My only niggle would be sometimes items of her clothing have gone missing, even when labelled but this is understandable."
Lynne Ocarehome.co.uk rating: 4.92 out of 5
"I am very happy with the care and attention that my wife received while a resident at this car home. It is the best care home in the region in my opinion. My whole family appreciate the facility and are happy with te care and support."
James Ccarehome.co.uk rating: 5 out of 5
"My mother has dementia, after working in an office until the age of 73. The staff at Harton Grange treat her with dignity and she enjoys a personal rapport with them and in spite of dementia, her own personality is encouraged. The musical entertainments frequently held are enjoyable to my mother and other residents. I chose this home in part because it was dog-friendly. Her dog was always welcomed and she particularly liked the chef at garden party buffet events."
Valcarehome.co.uk rating: 4 out of 5
"Mam was given a lovely room. The staff are lovely. Food is lovely, carers do give Mam a lot of attention when she's feeling anxious when I can't be here. When she has her meals, myself and my brother are always offered a meal too. Staff are always coming round with coffee and biscuits with a lovely friendly caring manner."
Donna Bcarehome.co.uk rating: 4.83 out of 5
"My mum is a resident at Harton Grange and I must say I rate it second to none. The care is exemplary. It feels like a 2nd home. The staff are fabulous and very willing, attentive and nothing is too much trouble."
Debra Dcarehome.co.uk rating: 5 out of 5
"Across the board, the staff try their best to make my mother comfortable and happy and entertained., Special mention to those who give you their time to fundraise doing raffles and bingo, pie and a peas night, artwork, animals to pet and having her nails done was a first for my mother who is 94 years old."
S Tcarehome.co.uk rating: 4.33 out of 5
"My mother was so against going into a home in July 2015 so had already decided she would not like this move at all. I eventually realised she was now needing the 24 hour care that myself and my eldest son could not give her. We realised that she was becoming isolated, lonely and now required the company that only her own age group could give her. She was becoming anxious which was leading to aggression towards us whenever we left her alone for any length of time. I therefore realised she needed the stability of a good caring environment to help her settle down and she could then trust a good care team to help and support her. I felt this would comfort her, allowing her to have the quality of life she now deserves in her twilight years. Within days of her moving into Harton Grange she became a different person from the last few years when we thought we had lost her and did not known who she was. We were given a fabulous welcome from the manager and her team who opened their arms out to my mother and us as her family. My mother was loved by everyone and she glowed with the attention she was given, she was encouraged to participate in the many activities the home provided for their residents. Beautiful surroundings, fantastic garden, many things to do daily including outings on their own transport. My mother absolutely loves her room, the staff, her new-found friends and I now know she is happy when she sometimes has not got time for me when I visit as she is now too busy to talk to me and dismisses me. Haha Thank you Harton Grange I honestly do not think we could have found a home anywhere as good as this one! You are all doing a fantastic job when your residents settle in to their surrounding so quickly and extremely happy! What more could I ask for my mother?"
Lynncarehome.co.uk rating: 5 out of 5
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