Reviews for Harton Grange Care Home

"Can't fault the home. It's like a home from home, loving, caring staff. All staff looked after my mam excellently. Would recommend this home to everyone."

Margaret P
carehome.co.uk rating: 5.00 out of 5

"Barchester Harton Grange Care Home is excellent. A warm welcome always from all staff/manager. All staff are approachable with any queries the family may have. My father has only been here a short while. His Alziehmers is in the late stages now but he has settled in well. His previous care home was horrendous. At Harton Grange, they have activities on always throughout the week/weeks. Dad is reluctant sometimes to be washed and dressed but staff have already recognised when he is fully awake he's fine. So very happy that Dad is being cared for here, stress-free."

Sharan H
carehome.co.uk rating: 5.00 out of 5

"My review of Harton Grange is that the staff and management are fabulous. They listen, they care and go beyond the call of duty. I feel safe that my father is cared for, he is well, has wonderful meals and is entertained. The day trips have been amazing and Dad was recalling (in his own way) how fantastic the museum day trip was, he loved it, loved the bus ride and enjoys the company. We as a family are very day surprised at the effort put in by staff, it's 5 stars. Very, very happy."

Gillian D
carehome.co.uk rating: 5.00 out of 5

"After over sixty years of married life together I was dreading being apart from my husband. Harton Grange was recommended to me by a friend who had a family member at Harton Grange. I am absolutely delighted with the level of service by all the staff, the management, carers, cleaners, kitchen staff and maintenance team are so helpful and attentive to all the residents. It gives me great comfort knowing that my husband is in good hands and so well looked after."

L W
carehome.co.uk rating: 5.00 out of 5

"Very happy with the care my mother receives in Barchester Harton Grange Care Home. Have peace of mind as the carers and management have her best interests in mind at all times. She is happy here."

Derek C
carehome.co.uk rating: 5.00 out of 5

"My father-in-law has only been a resident here for a short time but has settled in really well. From our first visit to look around, we have been impressed by the lovely staff who fin nothing too much trouble. The facilities, activities are excellent. We feel we have made the right choice for our relative."

Christine L
carehome.co.uk rating: 5.00 out of 5

"After living by himself for a number of years, my father asked to move into care. Since moving into Barchester Harton Grange Care Home, his overall well-being has improved tremendously. He feels sage and secure and has started to interact with others. The care home is spotless, well-lit and lovely and warm. The staff are outstanding, nothing is too much trouble and they are excellent with the residents. It is a huge relief to know he is safe, happy and contented."

John L
carehome.co.uk rating: 5.00 out of 5

"My mam has been a resident at your wonderful home since 2017 and I could not be happier. All the staff are amazing and welcoming with a smile for both residents and visitors. The food is excellent, especially Friday fish and chips. The areas and rooms are always clean and tidy with well-equipped furniture. I visited many homes prior to yours and Barchester Harton Grange Care Home was the outstanding choice, this was backed up recently by my mam's social worker. Well done."

D B
carehome.co.uk rating: 5.00 out of 5

"The staff are always on hand to help my mam's needs, nothing is ever a problem. The home is beautifully decorated and very homely. The home is clean and well-maintained. The activities are excellent for the residents."

Paula M
carehome.co.uk rating: 4.83 out of 5

"Barchester Harton Grange Care Home is a fabulous care home. The staff are all amazing and are wonderful carers. They are not only "carers", they actually "care". I would not hesitate in recommending this home to friends. The home is well-managed and immaculately clean."

Lesley H
carehome.co.uk rating: 5.00 out of 5

"Harton Grange staff are caring and have a lot of dignity and empathy for patients. The manager is always hands on and there if you need advice. I would definitely recommend this home to families looking for care and compassion for their mother/father."

Tracey D
carehome.co.uk rating: 5.00 out of 5

"Extract regarding my dad: "My dad spent his final few days in the loving care of Barchester Harton Grange Care Home. His stay was brief but dedicated staff worked tirelessly to look after my dad and support the family." My mother and I are grateful for the compassion and kindness shown by all at Harton Grange. Thank you."

Samantha S
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff enough for the care given to my mother. From the catering staff, laundry team, carers, entertainment team and senior managers, my mother is treated with immense respect, dignity and mostly love. She has made new friends and has a new outlook on life, which at 93 years old is so lovely to see. I cannot speak highly enough of this amazing facility and the people who work there. Thank you."

S D
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident now for over one year, I can say, without a doubt, that she couldn't have been better cared for anywhere else. All staff, from management to cleaners, have been kind, helpful and supported not only her but also my sister and I and nothing is too much of a bother."

Ann H
carehome.co.uk rating: 5.00 out of 5

"Always find the staff excellent and very helpful. They look out for and care for the residents. This is very comforting for the families. Cannot praise them enough. Thank you."

Joseph D
carehome.co.uk rating: 5.00 out of 5

"Excellent care home. Staff are fabulous. Nothing is a bother to staff. Food is fantastic. Brilliant entertainment. Five stars from me."

Julie G
carehome.co.uk rating: 5.00 out of 5

"Lovely, friendly staff, the manager is always professional as well as friendly and willing to chat. Public toilets are immaculately clean and fresh."

Lynn R
carehome.co.uk rating: 5.00 out of 5

"Very helpful, thoughtful, treat with dignity and compassion. Wonderful staff, from management to cleaners."

Denise H
carehome.co.uk rating: 5.00 out of 5

"Could use many words and all extremely complimentary - the care given to my mum has been way beyond expectation. From management to entertainment, to chefs and all the angel carers. Fantastic and a credit to Barchester - Such a comfort to know Mum is in a home-from-home, only better. I notice the carers have a lot of paperwork, taking them away from residents - only negative."

Jan R
carehome.co.uk rating: 4.83 out of 5

"Since my mother came to reside at Harton Grange, she has totally come to life, constantly laughing and so happy. Her appetite has improved and she adores all the staff who treat her so well. We are truly grateful. Thank you all."

L C
carehome.co.uk rating: 5.00 out of 5

"Couldn't be happier to have my mother in Harton Grange. The staff are second to none and always on hand to answer any questions. The difference this has made to my mother's well-being cannot be put into words. Thank you very much."

G E
carehome.co.uk rating: 5.00 out of 5

"I was very impressed with the care and effort made to offer entertainment and trips out for suitable residents that fit their particular needs. If I had to make a slightly negative thought, it would be the amount of paperwork the girls have to do, which obviously takes them away from the residents."

Trevor R
carehome.co.uk rating: 4.92 out of 5

"Since my mother moved into Barchester Harton Grange Care Home, the care she has received has been second to none. Her health and well-being have improved greatly."

Neil S
carehome.co.uk rating: 4.92 out of 5

"Couldn't feel more happy leaving Mum here. Wonderful management and staff. Welcoming and easy atmosphere. Mam says who could want better with all the cuddles she gets. I feel at ease that she is being looked after so well."

Moira C
carehome.co.uk rating: 5.00 out of 5

"My wife seems to be settling quite well, although still a little confused. With time, I am sure everything will turn out for the best. Thank you all."

Joseph D
carehome.co.uk rating: 4.67 out of 5

"My mam has only been in Harton Grange for 2 weeks but in that time she has found a new lease of life, made new friends (at 92) and after twelve months of going on hunger strike has started to eat which I am thrilled about. She seems very happy and nothing is too much trouble. The staff are all very happy and she has been treated with respect and understanding. The entertainment in the home is brilliant and mam has enjoyed playing bingo, having a sing-along and joining in with all the activities. The catering is fantastic and the laundry assistant does a great job of keeping everything clean and fresh. I am so happy to have found such a fantastic care home for my very special mother."

Susan D
carehome.co.uk rating: 4.92 out of 5

"Was very disappointed that not one member of staff was there to represent the care home at my relative's funeral despite the fact that the crematorium was literally around the corner, I thought she was a much-loved resident of the home having been there many years. The home, when I visited, was lovely and the staff very caring so you can understand I found this very upsetting!"

P C
carehome.co.uk rating: 3.33 out of 5

"Just to say the home went above and beyond their duties when my mam needed to go to the hospital early in the morning and the home made sure she had a cooked breakfast at 5 o clock in the morning, as she wasn't allowed to eat anything for 3 hours before her appointment, it's all the little thing they do that makes it special."

D H
carehome.co.uk rating: 5.00 out of 5

"I can't begin to tell you how much of a relief it is to know that my mam has been a resident in Harton Grange for 6 weeks and has been treated with kindness and care by all staff. She is happy with a lovely clean and comfortable room which includes en-suite, excellent meals and as much tea as she likes. There are different activities every day with lots of music which the residents can sing along to. Visitors are made very welcome and kept informed of the progress of the resident. A big thank you to all the staff."

A H
carehome.co.uk rating: 5.00 out of 5

"My mum who is 89, absolutely loves Harton Grange. Her ensuite room is lovely and always clean. The staff are always smiling and friendly and Mum loves the meals and activities. It's always a joy to see Mum's happy face. I would recommend Harton Grange to anyone in need of such a facility. There is excellent security with entry and each ward section is only accessible via a staff member's card."

Ian H
carehome.co.uk rating: 5.00 out of 5

"This is the best home in the North East, my mother is looked after wonderfully and is entertained all day. The food is fabulous and the staff are so kind and caring. The home is so clean and has lots of things to do."

Donna P
carehome.co.uk rating: 5.00 out of 5

"One can only say that the staff at Harton Grange Care Home in my view are the most considerate and caring people it has been my experience to encounter. Also, I must comment on the cleanliness of the home as being exceptional and a credit to the staff who are responsible."

D H
carehome.co.uk rating: 5.00 out of 5

"Absolutely fabulous care home. Clean and tidy. Great overall care is taken with my grandmother. This care home is the best care home I have ever been in."

Lauren P
carehome.co.uk rating: 5.00 out of 5

"My wife was admitted into Barchester Harton Grange Care Home in April 2022 on a six weeks respite. However, this was made permanent. At first, she was not happy there because she had never been in a home before. However with the care and attention of the staff she soon settled in. I do not know how many adjectives I can use about the staff but try caring, attentive, superb and brilliant. I remember the party they put on for Her Majesty's Jubilee was excellent. It was apparent they had worked hard to achieve the occasion's success. Anybody entering this home will be pleasantly surprised. Marks for the staff out of 100 must be at least 110."

George E
carehome.co.uk rating: 4.58 out of 5

"It's been a very difficult couple of years for everybody. I've been so grateful knowing Mam has been in the safe care of Harton Grange. I would highly recommend this lovely care home to anybody looking to place a relative. Mam is always clean, happy and well cared for. Mam was only in Harton Grange for six weeks before lockdown, and I wouldn't have wanted her to be anywhere else."

L H
carehome.co.uk rating: 4.67 out of 5

"After teething problems, I have no complaints. The staff are very caring and supportive. My mam now seems comfortable and settled."

Anne H
carehome.co.uk rating: 4 out of 5

"The staff who work here are fabulous they go above and beyond to help residents and relatives. Nothing is too much bother. From management, carers, kitchen, staff and cleaners. My mum is always clean and tidy. As is her room especially since a new carpet was put down. Staff keep on top of Mums washing (I don't know how with all the other things they have to do). All questions are answered honestly when I ring Mum is brought to the phone very quickly."

Sue S
carehome.co.uk rating: 5 out of 5

"We feel that Mam is looked after well and is care for well, all the staff are friendly and approachable always there to help."

A W
carehome.co.uk rating: 5 out of 5

"My mother is very happy in Harton Grange, she is well cared for and is served nutritious meals and plenty of snacks and cups of tea. The staff are very caring and always hand if needed. It wasn't easy agreeing to my mam living in a care home but as she was no longer able to look after herself this was the only option. I now realise this was the right decision as she is safe and contented."

P C
carehome.co.uk rating: 4.55 out of 5

"Unfortunately, we only have experience of the care home during Covid so we have no experience of the day to day activities. However, my mam seems to be doing as well as we could expect with the support of the staff."

M H
carehome.co.uk rating: 4.58 out of 5

"Very caring staff and my mum is very well looked after and always kept informed of what's going on with mam and in the care home."

D P
carehome.co.uk rating: 5 out of 5

"Few teething problems were resolved. Cannot fault the standard support my mother receives. She now seems happier also more settled."

C F
carehome.co.uk rating: 4 out of 5

"I am very impressed with the care my mam receives. The staff are very friendly and treat my mam very well."

M G
carehome.co.uk rating: 4.75 out of 5

"Ever since my mam entered Harton Grange she has received excellent care from all staff. The feeling she is safe is the best. I know if there ever is an issue I would be involved immediately."

A R
carehome.co.uk rating: 4.83 out of 5

"I am extremely happy with this provider. Mam is very well cared for, she is clean, well presented and well-fed. The staff are exceptional, professional, helpful, polite and sociable. I am kept well informed about mam's care at all times. I am kept well informed about mam's care at all times. I cannot speak highly enough of the protocols that staff have put in place to protect residents during these very challenging times. They have done and continue to do a sterling job. I have every confidence in them."

L F
carehome.co.uk rating: 4.83 out of 5

"After my last visit to Harton Grange, I was overjoyed to see everyone happy and seeing their loved ones. I always enjoy visiting this home as a lady is part of my parish. It is good to see that the home is opening."

Fr M W
carehome.co.uk rating: 4.08 out of 5

"My sister has been in this home since November 2017. When looking for a home for her, on my very first visit on entering the building, I felt a warm, friendly, homely feeling and knew this was the place for her - and I was right. From management, carers, chef and kitchen staff, housekeeping, laundry and activities, everyone works as a team in a very friendly and caring way and at the same time with great respect to the residents. I am happy to leave my sister in their care."

B C
carehome.co.uk rating: 5 out of 5

"I am very happy with the care that my wife gets here. The staff are very helpful if I have any queries about her wellbeing. Thank you."

T R
carehome.co.uk rating: 4.42 out of 5

"Very nice clean home. Staff friendly."

A L
carehome.co.uk rating: 4.92 out of 5

"The staff are excellent, as is the room and prevailing attitude of everyone."

J K
carehome.co.uk rating: 5 out of 5

"Everything in the home is very good. Staff are excellent when I come to visit my Mam. When asking for something to do they do it, not straight away as there are other residents to see too, but don't have to want too long."

J C
carehome.co.uk rating: 5 out of 5

"I am only here at the home for a short time each day but what I see is that every one of the staff is in the right job, i.e. they are caring, hard-working, kind and thoughtful. The home itself is warm and welcoming and this again is all down to the staff."

S T
carehome.co.uk rating: 5 out of 5

"My mother has been a resident of Harton Grange for over two years now. The care and attention is second to none. The 'team' are led by the manager, who expects the residents to be treated as if they were their family member. Nothing is taken for granted. In your heart of hearts you know its the best decision you have taken for your loved one to become a resident of Harton Grange. From the top to the bottom the team work as one with the focus on the well being of the residents."

Stephen F
carehome.co.uk rating: 5 out of 5

"We looked at lots of care homes for our Mam. A few of them were not suitable, 'dark' (nothing going on) etc. As soon as we entered Harton Grange we knew this was the place. Beautiful, bright and management, care staff, activities staff can't do enough. Our Mam is very happy here and we are so pleased. It is so friendly. A home from home."

Noreen L
carehome.co.uk rating: 5 out of 5

"Since our mam has been in Barchester Harton Grange Care Home she has loved it. Mam has a lovely room and made this her home. The staff are wonderful and caring and very approachable if we need support as a family. There are activities every day which our mam enjoys. The food is very good with lots of choices."

Linda R
carehome.co.uk rating: 5 out of 5

"Homely feel. Staff refer to my mum and myself by name and keep me informed of incidents. If issues I always feel at ease to discuss with staff."

L F
carehome.co.uk rating: 4.67 out of 5

"Wonderful staff, accommodation, care and atmosphere. Mam has settled so well and we can relax knowing she's happy."

Gill C
carehome.co.uk rating: 5 out of 5

"My mam has settled well around staff who treat her with love and kindness. The management and staff have made the most difficult and distressing time of our (daughters) lives into a very bearable one. We always feel very welcome and very included. It is a very happy place to visit and we never feel unheard or ignored."

Kathleen O
carehome.co.uk rating: 4.73 out of 5

"My mam has been in Harton Grange for nearly 5 years. She is very well looked after by the lovely management, staff - from carers to caterers, cleaners, entertainment staff etc, which gives us peace of mind. The home is immaculate and the manager runs a very good team/tight ship to ensure that all of her staff are approachable and helpful. I would not want any different for my mam."

L G
carehome.co.uk rating: 4.17 out of 5

"My sister has only recently moved into the home and we have been made welcome. We have peace of mind knowing she is being taken care of by the efficient staff who are very caring and loving towards her. We are more than satisfied by her care."

Barry D
carehome.co.uk rating: 5 out of 5

"My dad has been at Harton Grange Care Home for over 7 years and is happy there. The staff are great with him and always talk to him. Senior staff are more than happy to address any concerns or queries about him and the home will always ring me if any issues arise. My mam visits daily and she is treated with respect and care. I would recommend this home to any family who is looking for a safe and nurturing environment for their loved ones."

Vivien M
carehome.co.uk rating: 4.33 out of 5

"Pleasant staff, caring and dedicated to my father."

Raymond G
carehome.co.uk rating: 4.5 out of 5

"Mother has been in the home for 6 years. I have found the staff very caring and understanding. The home is always clean and there are activities going on with the staff joining in as well as the residents. The food is always lovely and appetising."

Derek B
carehome.co.uk rating: 5 out of 5

"My mother in law suffers from dementia. Since arriving at Harton Grange, she is well looked after and cared for with dignity. The staff are wonderful and often, even when busy, make time for residents, when they require more one to one care. The staff always have a smile on their faces when dealing with often difficult residents. The activities coordinator is also wonderful at helping them to remain active."

J H
carehome.co.uk rating: 5 out of 5

"Mum is very well looked after. Safe, clean and well fed. Harton Grange meets all of her needs and the staff are second to none."

P H
carehome.co.uk rating: 5 out of 5

"The main asset within the home is the staff. They always show courtesy, kindness and compassion toward my mother. This is the secret to the homes continuing success."

J G
carehome.co.uk rating: 4.33 out of 5

"There is a nice calm and peaceful atmosphere in the home. All staff are courteous and seem caring of patients, as well as each other and visitors. I attended with a young child and all the staff made her welcome and pointed out areas and items she might find interesting."

Kirsty B
carehome.co.uk rating: 4 out of 5

"When visiting my relative, I have found that they are dressed well and are comfortable in the lounge. Staff are friendly and keen to help. Other residents seem comfortable and settled. The home is clean and light and decorated nicely."

June B
carehome.co.uk rating: 4 out of 5

"Staff are very friendly and caring. I think this is an excellent care home."

J C
carehome.co.uk rating: 5 out of 5

"A very pleasant, caring and friendly care home, which my mother-in-law is happy with."

G C
carehome.co.uk rating: 5 out of 5

"Well looked after and very caring."

Joan B
carehome.co.uk rating: 3.83 out of 5

"My husband has been in the home for nine months and we are very happy with his care and well-being."

Barbara M
carehome.co.uk rating: 4.83 out of 5

"Very friendly, attentive staff. Able to visit at any time of the day or night. My father is well looked after, plenty of well prepared varied meals."

Brian W
carehome.co.uk rating: 4.67 out of 5

"My mother has been in Harton Grange since December 2014. She was quickly welcomed and made to feel at home by all the staff. Staff are efficient, friendly and helpful at all times. They respond quickly to any emergency situations (such as medical problems) and keep the family informed. The manager is particularly approachable and makes residents and visitors feel like part of an extended family. It makes it easier in the knowledge that my mother feels 'at home' and is being very well cared for."

Lesley G
carehome.co.uk rating: 4.58 out of 5

"My mother lived in Harton Grange for over eight years and made good friends with residents and staff alike. I was made to feel very welcome during my daily visits, which I could make at any time. If I couldn’t make it in, I would ring up and the staff would give me an update. Nothing was too much trouble and I could express concerns, which would be dealt with immediately, at any time. My mam had dementia/mobility issues and the staff tried their best to make her comfortable and keep her engaged. When I was in my mam’s room it felt like I was home with her as she had her pictures and ornaments around, together with her favourite music playing whilst we looked through photographs and chatted. After each visit, I felt happy mam was being well cared for and was safe. Harton Grange has a friendly, relaxed feel but I appreciate that all the staff work very hard to achieve this."

Marina D
carehome.co.uk rating: 4.92 out of 5

"A very clean and tidy home, good care has been taken to ensure the appearance of building, grounds and indoor and outdoor furnishings are clean. The staff are very friendly and professional and answer any query you ask. The care my parents are getting is second to none and are treated in a friendly and personal way. The management give 200% into the running and responsibilities of this home. The food is good and a good menu."

Ian W
carehome.co.uk rating: 4.67 out of 5

"Harton Grange Care Home is a fantastic care home. Quality of care is outstanding, management's door is always open when got any question. Management is outstanding too, couldn't ask for better. Mam has settled really well. Couldn't ask for more."

Lorraine P
carehome.co.uk rating: 5 out of 5

"It would not be fair to mention names as the entire staff are first class. We looked at a few homes but Harton Grange Care Home came highly recommended and on viewing it, it has that homely feel about it. The staff are most caring and treat everyone with kindness and dignity. The building itself is well maintained and clean. The food, facilities, and activities are very good. My mother is very happy here and calls it home which just about sums it up."

Robert G
carehome.co.uk rating: 5 out of 5

"A pleasant reception area and friendly staff to welcome family and visitors. The support and care from dedicated nurses, care workers, catering, activities staff and also the administrative staff are commendable. The gardens are well maintained and are enjoyable to sit in."

Julia H
carehome.co.uk rating: 4.5 out of 5

"Mam came to Harton Grange approximately 1 year ago and settled in almost immediately. Since then, she has been very content and well looked after. The staff are all very caring and nothing is too much trouble for them. The standard of care is very good."

J B
carehome.co.uk rating: 4.75 out of 5

"Excellent staff - always there to help. Very nice ice cream!"

N S
carehome.co.uk rating: 4.67 out of 5

"We have been visiting our cousin at Harton Grange for approximately 8 years and have always been impressed with the lovely building and care given to residents. The staff are pleasant to both visitors and residents."

W E B
carehome.co.uk rating: 4.75 out of 5

"Very pleasant and friendly staff who are always on hand to look after residents and answer visitors queries."

D B
carehome.co.uk rating: 4.58 out of 5

"My father in law has been in for respite for 2 weeks and I am extremely pleased with the care that he has been given, all members of staff from the cleaners, cooks, nursing staff and management have been extremely helpful, friendly and caring. Being a healthcare professional myself, I can honestly recommend Harton Grange as being an excellent care home."

Jane T
carehome.co.uk rating: 5 out of 5

"My father has been a resident here for a couple of months (previously unhappy and getting depressed in his previous care home). He has settled straight away. His care needs have been listened to and met by both staff and management. He is always out and about on trips and participating in activities. He is happy, talkative and is really settled. There are always snacks available - fresh fruit and biscuits. The staff are so friendly, they keep me fully informed and my dad has found his 'forever home'. A great team of people - a credit to your company."

Jane T
carehome.co.uk rating: 5 out of 5

"My wife's father has been a resident here for a couple of months and we are very happy with his care. Not only is he happy and very settled, my wife is also a lot happier as he was depressed in his previous care home. My wife always looks forward to seeing her father as staff always keep her up to date with his weekly outings and activities. The staff and management are a credit to the company."

Mario T
carehome.co.uk rating: 5 out of 5

"Lovely place, lovely staff. My sister is really happy living here. I would recommend anyone who is looking for a care home to really consider here."

Marian T
carehome.co.uk rating: 5 out of 5

"My aunt has been in this care home nearly 3 years. She classes it as home. The staff are really friendly and will do anything to help and make your family welcome. My aunt is really happy living here."

Julie B
carehome.co.uk rating: 5 out of 5

"I find the staff to be most attentive, caring and friendly. They display expertise and friendliness and I cannot fault them in any way."

Ken L
carehome.co.uk rating: 5 out of 5

"Very impressed with the level of care enjoyed by my mother in law. The staff always friendly and approachable, respond to any queries imminently or find a member of staff who does know the answer. The range of activities outside the home and inside, plus they are always looking for new things to engage the residents, currently having hens on site for the residents to interact with, in the past they have invited miniature ponies in, proving popular with one resident recounting his experience looking after a pit pony, just one example of getting residents talking and sharing experiences. Overall trying and succeeding to provide a homely atmosphere, not a home institution experience."

Tony H
carehome.co.uk rating: 5 out of 5

"I have nothing but praise for this care home which my aunt has now been in for several years. The manager and all her team provide a very high level of care to the residents and are constantly trying to improve the lives of the residents. There is a wide range of activities and events organised including music, outings, film shows and crafts for residents wishing to join in, and families are welcomed to visit at any time."

K F
carehome.co.uk rating: 5 out of 5

"My Mother-in-Law has been a resident since December 2015. She has always been looked after and is also 'mostly' happy. For these reasons, our whole family is very grateful to all the staff for their dedication to doing what must be a very taxing job. Thank you."

Elizabeth W
carehome.co.uk rating: 5 out of 5

"My Mam has dementia and I am so pleased that she is at Harton Grange - having looked at a number of others in the town. Harton Grange stands head and shoulders above the others. The staff really care and are very attentive to my mother's needs, they keep us informed of any issues and there is a lovely calm atmosphere around the place. I would recommend Harton Grange unreservedly."

Michael C
carehome.co.uk rating: 5 out of 5

"Excellent service all round. Staff very helpful and caring."

Kenneth B
carehome.co.uk rating: 4.92 out of 5

"My husband has been in the care home since 1st December 2016. I am very happy with his care and the staff are very friendly and caring. He seems very happy and is always clean and well dressed. The home is very clean at all times and I have never felt any need to complain about anything."

Barbara M
carehome.co.uk rating: 5 out of 5

"The pre-residency visit and tour found to be very open, not pre-arranged and given freely. Facilities and care are all that we could have hoped for and it is a comfort that mother is safe as she was previously struggling on her own at home. Mother's comments are always complimentary and she is very happy. Her word = 'Excellent'."

David B
carehome.co.uk rating: 5 out of 5

"My mum, who is in her nineties and suffering dementia, came to live at Harton Grange in 2012. At first distraught at losing her old lifestyle, she has become more and more comfortable and even happy with life at Harton Grange. Living overseas, my visits are not as frequent as I would like them to be but I’m comfortable that she is in good hands. On my last visit (April 2017) my mum seemed happier than I’ve seen her in years and is well on track to make it to 100! The staff are wonderful – always friendly and accommodating in true Geordie style. They make best efforts to keep the residents involved and entertained. The food is good and I’m welcome to join in at mealtimes. I can visit at any (reasonable) time and even get to play with the model railway in the lounge."

Rob L
carehome.co.uk rating: 4.25 out of 5

"Always very pleasant and helpful when I have visited my nana. Always really helpful to my nana."

Clare F
carehome.co.uk rating: 5 out of 5

"Mam has been in the care home for two years, the staff are very friendly and really helpful. Nothing is too much trouble. Mam enjoys the activities. She went to a tea dance the other day, she likes the bingo and the activities."

Angela P
carehome.co.uk rating: 5 out of 5

"Outstanding - what else can be said. Your staff are very caring and respectful of residents' needs. Nothing is too much bother. The biggest decision of our lives - Harton Grange made the adjustment for mam so easy to achieve."

Stephen F
carehome.co.uk rating: 5 out of 5

"The home is a lovely place with pleasant staff. My sister-in-law has had wonderful care, also good medical care and she is beginning to settle in as she has only been here since February. We are very pleased that she was able to go to Horton Grange."

Valerie D
carehome.co.uk rating: 5 out of 5

"My auntie has been in Harton Grange since 2014 and she could not have been looked after by anyone else. It's a joy to come into Harton Grange, all the staff are very helpful and caring, they are a credit to Barchester. I have always been informed of any changes in my aunties condition and of any medication changes."

J H
carehome.co.uk rating: 5 out of 5

"I have been coming to Harton Grange for 3yrs to see my auntie. I have been around a lot of homes and can honestly say in my opinion, is a very good home, staff are friendly and caring. Nothing is too much trouble for them, they treat residents with respect. We can speak to management and they are always helpful and always offer refreshments to us when we go into Harton Grange. I can go home at night and relax knowing my auntie is well looked after."

D H
carehome.co.uk rating: 5 out of 5

"I would like to put pen to paper and praise the staff of Harton Grange for the care my mother received. It was at first a great step to look for the extra care mother needed at her time of life but the staff at Harton Grange have taken all those worries away by their professional and very caring help they give to residents and family and friends. Many thanks to all."

Terence S
carehome.co.uk rating: 5 out of 5

"The staff and facilities of Harton Grange can only be described as outstanding and should be commended."

Lee M
carehome.co.uk rating: 5 out of 5

"Mam has been at Harton Grange for 9 years. If it wasn't for their excellent care she would not be here today. Mam always says she enjoys the meals and that there is plenty. The home is always clean and the staff busy. We are always informed of any medical appointments or medication for Mam and if there are events happening at the home. There are activities and trips out, crafts and entertainment for anyone who wants to join in."

Ann H
carehome.co.uk rating: 5 out of 5

"My father has been at Harton Grange for nearly 7 years and I have generally been very pleased with the standard of care received. There are many staff who have been there the whole time, which is a good reflection of working conditions. The staff treat residents with respect, despite some challenging situations and they engage well with both residents and their families. The food quality and quantities are good and private parties can be accommodated for birthdays etc. Rooms and communal areas are kept clean and furnishings updated and clothes and bedding are laundered regularly. The events coordinator maintains an activity schedule with regular singalongs and outings in the mini bus. Overall I would not hesitate in recommending this home to other families."

Vivien M
carehome.co.uk rating: 4.08 out of 5

"My sister is a resident here, her care is second to none. The staff very caring."

Marian T
carehome.co.uk rating: 5 out of 5

"Harton Grange Care Home is so friendly. My aunt who resides there classes it as her home. The staff organise Bingo nights, pie and peas etc which we always attend. We go on different days and times and the staff are always accommodating."

Julie B
carehome.co.uk rating: 5 out of 5

"Myself and family looked for a care home for our dear mother who at the time was 87, November 2015, after visiting a good few care homes in the area we came upon Harton Grange Care Home and instantly felt at home by the staff. Mum was made very welcome by all she has been here just over a year now and all the staff bend over backwards to look after her. She has attended all the parties and get-togethers run by the staff sometimes in their own time, we couldn't have found anywhere better, it's actually home from home x"

Mariane H
carehome.co.uk rating: 5 out of 5

"Staff at the home are always friendly and welcoming. I always feel my mam is getting the care and support she needs. She is well looked after by carers who have a great understanding of her condition. I feel mam is safe at all times which makes my life easier knowing she is being cared for by people who care. My only niggle would be sometimes items of her clothing have gone missing, even when labelled but this is understandable."

Lynne O
carehome.co.uk rating: 4.92 out of 5

"I am very happy with the care and attention that my wife received while a resident at this car home. It is the best care home in the region in my opinion. My whole family appreciate the facility and are happy with te care and support."

James C
carehome.co.uk rating: 5 out of 5

"My mother has dementia, after working in an office until the age of 73. The staff at Harton Grange treat her with dignity and she enjoys a personal rapport with them and in spite of dementia, her own personality is encouraged. The musical entertainments frequently held are enjoyable to my mother and other residents. I chose this home in part because it was dog-friendly. Her dog was always welcomed and she particularly liked the chef at garden party buffet events."

Val
carehome.co.uk rating: 4 out of 5

"Mam was given a lovely room. The staff are lovely. Food is lovely, carers do give Mam a lot of attention when she's feeling anxious when I can't be here. When she has her meals, myself and my brother are always offered a meal too. Staff are always coming round with coffee and biscuits with a lovely friendly caring manner."

Donna B
carehome.co.uk rating: 4.83 out of 5

"My mum is a resident at Harton Grange and I must say I rate it second to none. The care is exemplary. It feels like a 2nd home. The staff are fabulous and very willing, attentive and nothing is too much trouble."

Debra D
carehome.co.uk rating: 5 out of 5

"Across the board, the staff try their best to make my mother comfortable and happy and entertained., Special mention to those who give you their time to fundraise doing raffles and bingo, pie and a peas night, artwork, animals to pet and having her nails done was a first for my mother who is 94 years old."

S T
carehome.co.uk rating: 4.33 out of 5

"My mother was so against going into a home in July 2015 so had already decided she would not like this move at all. I eventually realised she was now needing the 24 hour care that myself and my eldest son could not give her. We realised that she was becoming isolated, lonely and now required the company that only her own age group could give her. She was becoming anxious which was leading to aggression towards us whenever we left her alone for any length of time. I therefore realised she needed the stability of a good caring environment to help her settle down and she could then trust a good care team to help and support her. I felt this would comfort her, allowing her to have the quality of life she now deserves in her twilight years. Within days of her moving into Harton Grange she became a different person from the last few years when we thought we had lost her and did not known who she was. We were given a fabulous welcome from the manager and her team who opened their arms out to my mother and us as her family. My mother was loved by everyone and she glowed with the attention she was given, she was encouraged to participate in the many activities the home provided for their residents. Beautiful surroundings, fantastic garden, many things to do daily including outings on their own transport. My mother absolutely loves her room, the staff, her new-found friends and I now know she is happy when she sometimes has not got time for me when I visit as she is now too busy to talk to me and dismisses me. Haha Thank you Harton Grange I honestly do not think we could have found a home anywhere as good as this one! You are all doing a fantastic job when your residents settle in to their surrounding so quickly and extremely happy! What more could I ask for my mother?"

Lynn
carehome.co.uk rating: 5 out of 5