Reviews for Harper Fields Care Home

"I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been. The facilities are excellent and the whole home is always kept very clean and tidy."

Paul W
carehome.co.uk rating: 5.00 out of 5

"I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been. The facilities are excellent and the whole home is always kept very clean and tidy."

Paul W
carehome.co.uk rating: 5.00 out of 5

"My husband has become very calm since moving into Barchester Harper Fields. The activities, he won't join in group work. It is nice to know he is well cared for and in a safe place."

V B
carehome.co.uk rating: 4.67 out of 5

"My husband has become very calm since moving into Barchester Harper Fields. The activities, he won't join in group work. It is nice to know he is well cared for and in a safe place."

V B
carehome.co.uk rating: 4.67 out of 5

"My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful, caring people."

Heather D
carehome.co.uk rating: 4.50 out of 5

"My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful, caring people."

Heather D
carehome.co.uk rating: 4.50 out of 5

"It was fantastic to be able to visit my mum in her room this week. It made a huge difference to us both. Thanks to all staff for making this safe to happen."

A W
carehome.co.uk rating: 5.00 out of 5

"Always treated politely, COVID test explained clearly and consent form completed. Residents room clean and tidy. One criticism was, I popped to the toilet and had to advise staff member that the soap dispenser was empty."

K J
carehome.co.uk rating: 4.60 out of 5

"All the staff at Harper Field are great and make you feel part of the family. My mam is in the Windsor suite, and the staff there are an asset to the company. Nothing is too much trouble, and treat my mum with so much care and consideration. In such difficult times, I'm so lucky she is in the care of Harper Fields."

G M
carehome.co.uk rating: 5.00 out of 5

"I have recently stayed for a weeks care and was very well looked after from start to finish. The food was excellent and was adapted with no issues, to my gluten-free diet. I would certainly use the services again"

Malcolm
carehome.co.uk rating: 4.50 out of 5

"My daughter and I continue to appreciate the care given to our loved one in a beautiful home. Even during this difficult time, we are kept updated each time we telephone. Sometimes advised to not actually speak to our relative if it has been an upsetting time for him. This arrangement we had agreed to some time ago ad appreciate it. We have always said and continue to say that we could not wish for a better home and staff. We continue to feel content that the care and support is always there for us all."

Diane B
carehome.co.uk rating: 5.00 out of 5

"Huge thanks to all staff for caring for my father when we have not been able to be with him. The whole family is very grateful to everyone at Harper Fields."

M C
carehome.co.uk rating: 4.25 out of 5

"This care home is amazing. It is so light, fresh and clean. I love going to the coffee bar with my mum and having a chat with the other residents and their families. The staff are fantastic, so caring and kind. There have been issues with managers in the past, nut all seems to have settled down with a great team now."

Lynne R
carehome.co.uk rating: 4.67 out of 5

"My wife has been a resident at Harper Fields for some 2 and a half years and looks the best I've seen her during that period. She is in one of the dementia units where she is clearly receiving excellent care. Well done to all the staff who care for her."

Neil C
carehome.co.uk rating: 4.83 out of 5

"My mother had a wonderful respite stay at Harper Fields. She looked so happy, relaxed and alert, much like my mum of days I thought had gone. Well done to you all at Harper Fields and a heartfelt thank you."

Carolyn H
carehome.co.uk rating: 4.64 out of 5

"Harper Fields has provided my mother with an excellent standard of care in what has been very challenging circumstances. The friendly, experienced and helpful staff have all made great efforts to accommodate my mum's many needs. The food, facilities and all-round care have proved a real winner and Mum has been able to return home healthier and more able to cope. Thank you."

James G
carehome.co.uk rating: 4.17 out of 5

"I have been a regular visitor to Harper Fields since its opening 8 years ago when my lifelong friend became a resident. My cousin was also a resident for over 2 years. Throughout this period both received a very high standard of overall care. The care given initially on Warwick, and then on Windsor, as my friend's dementia progressed has been magnificent. The nursing leadership and care support on memory lane have allowed my friend to retain the dignity that could so easily have been lost. Many thanks to all involved in achieving the above."

P G
carehome.co.uk rating: 4.83 out of 5

"Could not imagine being more pleased with the level of care and attention that the staff at Haper Fields give to my wife."

K B
carehome.co.uk rating: 4.92 out of 5

"My Dad was suffering from dementia and became a resident on Windsor at Harper Fields Balsall Common. He was looked after by two members of staff in particular and all the team. The care he received was excellent and the staff all took my Dad into their hearts. Words cannot express how grateful we are for all that they did for him especially in such difficult circumstances with the Coronavirus. Although my Dad has recently passed away, the end of life care that he received was exemplary and we will never be able to thank them enough. Many many thanks."

Susan S
carehome.co.uk rating: 4.67 out of 5

"My wife is looked after with care and even affection. In pre-covid times, there were always activities and entertainment, though she was reluctant to take part on occasions. Her medical conditions are constantly monitored, and there seems to be a close link with local GP service, which is reassuring. I feel my wife is in safe hands."

K B
carehome.co.uk rating: 4.67 out of 5

"My mother has been in Harper Fields for nearly four years. She has always received excellent care. My sister and I have noticed a great difference in the staff since the new manager was employed. She has given staff support and guidance, and the atmosphere in the home is so much more relaxed and happy. She is very supportive to the relatives and residents; keeping them informed of medical and social issues. Thank you."

C M
carehome.co.uk rating: 5.00 out of 5

"In the last seven months, I have had both my elderly parents in Harper Fields. The staff on Kempton Suite n particular have been warm, friendly and very caring. They are supportive of the family as well as the residents and provide exactly the standard of care I was hoping to find. I can't praise them highly enough."

A B
carehome.co.uk rating: 4.58 out of 5

"Very satisfied with my Mother in Law's care on Kempton Suite at Harper Fields. Her room is lovely and the communal areas homely and clean. The staff on Kempton Suite are wonderful. They are kind and friendly and are genuinely fond of my Mother in Law. They also make us very welcome when we visit."

K G
carehome.co.uk rating: 4.67 out of 5

"This review relates to the Kempton Suite only. A well-led suite within Harper Fields. My Mother is very well looked after, with staff regularly updating the family both face to face and by telephone. visiting is always a positive experience. The room and communal areas are clean and tidy and the staff unfailingly polite and good-humored."

W B
carehome.co.uk rating: 4.83 out of 5

"The care provided to my good friend on Kempton has been excellent. I am really pleased with the support provided and nothing is too much trouble. My friend is very happy in Kempton Unit."

C W
carehome.co.uk rating: 4.42 out of 5

"My father spent the last 4 weeks of his life being cared for in Harper Fields. My family and I were delighted with the care he received during this time and, in addition, the kindness shown to us. The staff ensured that all my father's needs were met and that we, the family, were well looked after. A big thank you to everyone involved."

Joan N
carehome.co.uk rating: 5.00 out of 5

"I had a warm welcome when I arrived on Thursday 23rd May. Everyone was so cheerful and kin. My family and I were impressed by the comfortable surroundings and tasteful décor and cleanliness. My compliments are to the catering and dining room staff and all those who cared for the residents. It has been a pleasure to met everyone in the care home and I felt safe at all times and enjoyed my stay."

E S
carehome.co.uk rating: 5.00 out of 5

"All good, except unfortunately during mum's two-week respite stay the carer in charge pointed it out and apologised that none of her washing had been done over the two week stay period. So we had it all to do on her return. Fortunately, she had been supplied with sufficient clothes for her stay, by us. Carer in charge said normally washing would have been collected every day! This may be because we supplied a linen basket - but only for dirty washing deposition, nothing ever collected."

J E
carehome.co.uk rating: 3.50 out of 5

"Today my friend and I enjoyed a lovely walk around the very well kept grounds. Lovely blend of colour. We then had a nice hot drink and a beautiful piece of cake in the coffee lounge. All the staff are to be complimented for creating such a relaxing, caring environment. Thank You."

J R
carehome.co.uk rating: 5.00 out of 5

"Having previously visited the home both on my own and with my uncle and were most impressed, we were not disappointed with the home during my uncle's stay of 8 days. He enjoyed talking with staff, the meals were excellent and room was superb with privacy and country view from window."

R F
carehome.co.uk rating: 4.58 out of 5

"Excellent stay for 3 weeks. Very happy and wonderful support by dedicated staff. Very caring with plenty of time for help and support. Would certainly recommend Harper Fields to friends and family."

B P
carehome.co.uk rating: 4.67 out of 5

"Welcomed by senior staff on arrival. Pleasant room with windows overlooking the garden. Requested a quiet room and got one. Good size bathroom/shower. Carers generally good and attentive to my needs. A bit slow/late getting me up and showering (by 10.30 am). I now have colitis and it took a few days to sort a suitable diet. Overall a pleasant and satisfactory 2 week stay."

Sally C
carehome.co.uk rating: 3.73 out of 5

"My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Barchester Harper Fields. It was the best thing we could have done! He is more alert, his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks clean and fresh whatever time of day we visit him. The management and administrative staff have supported our family on a difficult journey but we are sure now his short stay has become long stay. He will settle into life at Barchester Harper Fields and we know we have the confidence that his needs are being met in such a friendly supportive and attractive environment."

Valerie B
carehome.co.uk rating: 4.92 out of 5

"My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless. Then we found Harper Fields and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for. The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends."

Helen P
carehome.co.uk rating: 4.92 out of 5

"I selected a care home or my dads respite with great care! It must be dementia friendly, have high standards of care and offer lots of activities every day! Attending events beforehand helped me choose Harper Fields. Staff are friendly and considerate. Facilities are excellent. Dads bedroom window overlooked a garden and very clean and was roomy! Corridors are wide, uncluttered and light (most of all airy). Day rooms offer comfortable seating and views to the gardens. Following dads respite he was happy to see me but also seemed at home at Harper Fields. Also all his clothes were clean and, ready for packing which is a blessing when returning home! We will be booking further respite at Harper Fields."

Lesley
carehome.co.uk rating: 5.00 out of 5

"My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay. Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued."

Helen E
carehome.co.uk rating: 4.75 out of 5

"My mother has been at the home for 14 months now, and there has been a great deal of instability during that time. There is now a new manager (the third) who does seem to be making a difference to a home that has previously failed to deliver on its promises, and has had a huge turn over of staff during this time. There have been a number of occasions when my mother has not been treated as they promise in their brochures.My review is over the period of time my mother as been in home the staff and manager have improved hence my rating below."

Paul O
carehome.co.uk rating: 2.92 out of 5

"Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago. The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful for their effort to improve mums quality of life."

Sue
carehome.co.uk rating: 4.25 out of 5

"Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly. Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff). Current staff show dedication and enthusiasm resulting in a caring atmosphere. Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in."

Celia T
carehome.co.uk rating: 3.08 out of 5

"My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia."

Jayne
carehome.co.uk rating: 4.08 out of 5

"Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb."

Ann B
carehome.co.uk rating: 4.92 out of 5

"When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude."

Jennifer B
carehome.co.uk rating: 4.58 out of 5

"Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different place in the same care home."

P W
carehome.co.uk rating: 4.00 out of 5

"My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with."

Susan H
carehome.co.uk rating: 4.56 out of 5

"My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never feels lonely."

Susan C
carehome.co.uk rating: 5.00 out of 5

"I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue to fully appreciate all of the support provided by the home."

Paul
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for 6 months and throughout this time it has always been a pleasure to visit her. The staff are always full of energy, pleasant and knowledgeable about her day, eating, moods etc. My mother although she can't articulate her feelings is always smiling and clearly happy. She enjoys joining in the many activities despite many of those being new to her. I thoroughly recommend Harper Fields. (regarding value for money it is very expensive and whilst the care is excellent one feels after 45 working years you paying tax and NI the government should make a contribution to caring for the elderly)"

I F
carehome.co.uk rating: 4.92 out of 5

"My mum has been a resident at Harper Fields for 5 months now. I visit my mum every day and have found all the staff to be excellent, showing care and compassion. The entertainment team are all exceptional showing patience and respect to all the residents and organising excellent trips and activities. The home itself has a warm, welcoming feeling and the coffee bar works really well with residents and visitors."

Gail H
carehome.co.uk rating: 5.00 out of 5

"My Father has been a resident here for 18 months. When he first stayed here the for respite after a hospital admission, the home was great. Call bells answered promptly and plenty of staff on hand to help. After a second hospital admission, he became a resident here and the service plummeted. Now call bells are left unanswered, especially during meal service, as there seemingly aren’t enough staff to do both. The staff are very poorly managed. No one seems to follow my Fathers care plan, we realised after finding one of his tablets on the floor, that he wasn’t being supervised when given his medication. They seem unable to adapt to my Fathers changing needs. We are currently seeking an alternative home."

Bertie
carehome.co.uk rating: 2.00 out of 5

"My Aunt has been a resident at Harper Fields for Five Years, being one of the first when it opened in 2012, and during that time our family have been extremely satisfied with the care and attention she has received. The whole Harper Fields team from the management, administration, nurses, carers, activities, catering and general support staff could not be more helpful. On our regular visits, any one of the care team can give us an update on how she has been since our previous call. The most important aspect of this organisation is that the care and support provided is of a consistently high standard which gives the whole family peace of mind that any resident is well looked after. Therefore, Harper Fields comes Highly recommended."

David C
carehome.co.uk rating: 5.00 out of 5