Reviews for Harper Fields Care Home

We score 9.7/10

29 Reviews


04 May 2018

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What our families say on

"Mum came to Barchester Harper Fields as respite care. She has terminal cancer and was finding it hard to cope at home on her own. She found it hard to adjust at first but did adjust and began to get involved in care home life. Mum is not too keen on the food as it has deteriorated since she came here, she only likes a soft diet and there is inconsistency in the quality. Communication has been patchy at times and Mum's care has been affected by this. I do feel Mum is safe and on the whole, well looked after. Consistency with staff has also been an issue."

C M rating: 4.25 out of 5

"Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed."

P H rating: 3.75 out of 5

"My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive."

C Y rating: 4.67 out of 5

"Have been here since January and have gradually settled in. I have found most of the carers kind and helpful and try to understand what I would like them to do for me. Some find my spoken English difficult to understand but we do get it eventually."

W T rating: 4.17 out of 5

"My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The care, warmth and compassion is outstanding. Thank you."

E M rating: 4.92 out of 5

"My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of activities taking place each day which gets my mother out of her room and allows her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands. And I wouldn't put her in any other care home."

Mollie A rating: 5.00 out of 5

"I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring, tranquil, warm, clean, happy place."

I A rating: 5.00 out of 5

"I could not be happier with the care my mother receives at Harper Fields. All the residents are treated with such respect, the variety of activities they can take part in is great and all the staff are amazing. I always feel content when I leave to go home, knowing that my mother is receiving the best possible care."

P S rating: 4.92 out of 5

"I visited the care home and was pleased to see and feel what a caring environment you provided for all of the residents. I also felt that all staff were friendly and the home was safe and secure and well-maintained."

R W rating: 3.83 out of 5

"Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making a good start. Hope minibus trips resume and weekly entertainments re-start. Feel reassured by talking about safety and security."

A H rating: 4.55 out of 5

"This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on."

N D rating: 5.00 out of 5

"I would just like to say a big thank you to all the staff who worked on Christmas Day and looked after my mother-in-law and her cousin who came for the day and enjoyed Christmas dinner together. This is something that they had done together for many years prior and means a lot to them both. They said the dinner was lovely and so much of it and that one staff member, in particular, was wonderful looking after them and they had a fabulous time. Thank you. I would also like to say that all the staff are amazing in what they do and that without them we would be lost, they are there not only for my mother-in-law but also for us and nothing is ever too much trouble and they always go the extra mile. Thank you"

Diane B rating: 4.92 out of 5

"I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and entertainment."

Heather K rating: 5.00 out of 5

"I visited my friend today, Friday 3rd November. The entertainment for the afternoon was cancelled so the activities co-ordinator and the team delivered a fabulous afternoon of games and karaoke. What a great afternoon. Well done girls. Everyone had a great time."

Jayne L rating: 5.00 out of 5

"Very impressed with the facilities/activities provided at Barchester Harper Fields Care Home. Very home from home too with a caring vibe for your family member there. Caring support is given to family members too when needed."

Diane H rating: 4.92 out of 5

"We are very impressed with the current changes taking place at Harper Fields Care Home and the nursing unit in Balsall Common. The nursing unit is being split into two units, enabling the nurses more time with each patient. All the staff are lovely, from the receptionists, carers, nurses and manager; even the gardeners call in for a quick chat with Dad, which he loves. The care is very good, and Dad loves the food. The entertainment organised for the residents is 1st class too. We couldn’t be happier!"

J S rating: 4.92 out of 5

"Our dad suffers from dementia and we wanted him to be cared for by people who understand the condition and are responsive to his needs. My sisters and brother have found Barchester Harper Fields Care Home to be just that place. We have worked with staff to discuss his needs and make adjustments to how we all respond and look after him. The staff have been caring and considerate, not just of Dad but of how they treat the wider family. We have a ‘go to’ member of staff that we discuss any concerns with, and this has helped as Dad’s condition alters. As a family, we have peace of mind that the quality of Dad’s life is the best it can be. We have nothing but praise for the patience and care of the staff at the home."

Sally B rating: 4.17 out of 5

"Another great day at Barchester Harper Fields Care Home with their annual Summer Fete. Congratulations to the manager for flawless organisation. Sadly, the weather chose not to co-operate so the event was held indoors. Plenty of stalls selling clothes, bric-a-brac, drinks - both alcoholic (by donation only) and non-alcoholic, cakes and some pretty good pulled pork baps whilst a model train stall made me yearn for my old train set. For entertainment, there was a very good country and western band whose repartee included an exceptional rendition of 'duelling banjos' on electric guitar and woodwind instruments. Participation was pleasingly very good from both residents and guest and I believe that everyone enjoyed themselves. I understand a dog show is scheduled towards the end of August so look out for further details and get the doggy shampoo ready."

S D rating: 4.00 out of 5

"Harper Fields provides a friendly and comfortable environment for residents. Various activities provide an opportunity for residents to participate in. A favourite is the Friday afternoon entertainment, where there is a chance to join in with the singing."

Sandra S rating: 4.67 out of 5

"The warmth of Harper Fields greets you at the door. From the welcoming smile of the receptionist to the carers and nurse's attention to detail, level of respect and obvious dedication to their charges, to the activities coordinators who work tirelessly to ensure there is a varied programme of events for the residents to enjoy, to the talented chefs who know each guest by name, to the maintenance guys who cheerfully keep the home looking immaculate, to the cleaning and laundry staff who take the time to care and last but not least, the management team that has a “nothing is too much trouble” approach. My friend has been there for two years now and has flourished whilst in the very special atmosphere that is Harper Fields."

Sarah D rating: 5.00 out of 5

"After having a very close relationship with my mother I was very upset that after 3 years of living with my family, Mom needed to go into a home. From the very first visit to have a look around I was put at ease. I could not believe how beautiful, welcoming and friendly everyone and everything was. The care to both Mom and myself and my family was outstanding. I cannot thank everyone enough. They all helped me through so much pain, there are not enough words, an enormous thank you."

Edwina H rating: 5.00 out of 5

"A friend of mine was in Harpers Field Care Home for two/three years and during all that time she was treated with respect, dignity, love and care. I really couldn’t fault any member of staff, they all treated her with so much care, and as I was her next of kin they would notify me of any concerns or worries that they had. I felt that everyone who worked at the home went beyond the call of duty to ensure that all residents were safe and happy. Undoubtedly one of the best care homes I have ever experienced."

Katherine W rating: 4.83 out of 5

"My husband has been a resident of the Warwick Unit for five months. He has settled well and all his visitors say what a lovely, friendly and bright atmosphere is present throughout the home. His increasing care needs are continually met with kindness, compassion and care. The staff at Warwick Unit do all they can to help keep him safe, well and happy and we are happy that we chose this home for him."

H D rating: 4.58 out of 5

"Mum has been a resident for nine months now, I come in every day to help out with dinner, so I get to know the ladies and gents quite well. All the staff are lovely and make it easy for me to be around, I don't ever feel like I'm in the way. I have no concerns about Mum's care needs as I can see they are all met, from washing to feeding to the nursing side as well. I came in last week and was asked to speak to a guy from the local authority who was doing an assessment, by the time I came out, the staff had been into Mum and sorted her dinner for me, this sums up for me what the staff are all like. So it's a big thank you from me for all the hard work."

D P rating: 3.92 out of 5

"Mum has been at Harper Fields nursing care since December receiving palliative care. Everyone has been so kind to Mum and me and my family. A member of staff has gone out of her way to sit with Mum every time she gets a chance to, she chats away about her family to Mum, this kindness is so reassuring when I'm not there and I am very grateful. Thank you."

Edwina H rating: 4.92 out of 5

"My parents are residents at Harper Fields, the home is well presented and very welcoming. All the needs of the residents are met, physical mental social and spiritual. The social activities encourage participation and serve to encourage interaction by the residents. Friday afternoons with live entertainment and the audience joining in are a firm favourite! The staff are very caring and give 100%."

Sandra S rating: 4.67 out of 5

"I'm so glad Mum is here. The staff are all so kind and whenever I visit they make me really welcome, however busy they are. The whole ethos of the home is led from the top down and is so professional. They combine love and care with clinical excellence, in a way which reassures me so much, I have no worries about Mum. Mum is so happy here and always so happy to tell me about what she's done when I go and visit her. Thank you to each and every one of you."

John B rating: 5.00 out of 5

"My mum suffers from dementia and moved into Harper Fields Care Home in early summer, 2022. After looking at several other care homes first, we knew Harper Fields was the perfect place for Mum the moment we stepped through the front door. Every member of staff was so welcoming and all Mum's fears of care homes disappeared from the first day. We saw an incredible transformation in her in just the first week of her being there. As Mum is medium-stage dementia the staff felt she would be best in the residential area called Kempton. Mum has been so happy, so well cared for and so entertained! She enjoys all of the activities and walks around the beautiful site. She has a lovely room and the facilities are so clean. Most of all, the Kempton staff are absolutely wonderful - so approachable, caring and friendly. For the family, myself, my brother and sister - we no longer need to worry about our mum - we know she is happy and well cared for - we can't recommend Harpers highly enough."

Tina B rating: 5.00 out of 5

"On the whole our experience has been fairly satisfactory. I think there are issues where I believe staff should intervene to secure a more satisfactory outcome for the resident, such as washing, showering, etc., but this is not always done because of the rigid non-interventionist policy if assistance is declined. This means that the resident may be late in rising and perhaps missing out on a meal, or some other signal moment in the day. There could be more emphasis on activities and stimulation, but I appreciate that this can be challenging and difficult. Sometimes the resident's clothes are not always their own and this can be a little disconcerting too. I genuinely believe some staff are better than others, but I suppose this criticism could apply to any organisation or institution. Everywhere is kept clean and tidy considering the type of resident being cared for. I cannot give an absolutely glowing review as I think there are certain areas requiring further improvement."

J W rating: 3.33 out of 5

"Lovely staff, nice communal areas. Visitors can make a drink or pay to have lunch with a resident they are visiting. The residential rooms looked really nice (though our relative did not end up in there). The downside is that the nursing rooms look much more worn and are not to the same standard as the residential side. The food on offer wasn't as good as it should be. Eg. our relative had omelette and wedges for one meal and another was fish fingers and beans. These aren't the kind of food we expected her to be provided and they aren't the kind of thing she would have wanted to eat. In my opinion, you can't call those things a meal, certainly not a balanced nutritious one. Also, an issue is that even though nursing care is supposed to be provided, they did not provide actual nursing interventions (such as fitting a cannula or catheter). We expected the level of care to be better for the cost."

Jean P rating: 2.75 out of 5

"I would like to express my gratitude for all the care and kindness provided by Barchester Harper Fields Care Home. The care is above and beyond expectations, and the kindness they show to my grandma, we will forever be grateful for. All the staff has made Grandma feel that welcome from the moment she moved in and very happy there to the point she calls it home. The nursing home should be acknowledged for all the hard work and individual care shown to each resident. Highly recommended."

Sally F rating: 5.00 out of 5

"I visit this home to visit a family member. Absolutely beautiful home and the staff are so friendly and always happy to help. This home is well-led, and the manager is so welcoming and always welcomes you with a hello."

Nikki D rating: 5.00 out of 5

"Our dad has settled in really well at this care home after needing to move him from his last place, as they could not meet his needs. When I visit, I always find the staff most pleasant, and they all know my dad's name. To me, it feels like they’ve made the effort to know him. I’ve sat back and relaxed and thought about the review that I’m giving. The reason I can sit back and relax is I know my dad is at this home being looked after so much better than in his last care home, where my sister and I were in constant worry."

Nigel H rating: 4.25 out of 5

"From visiting Harper Fields to see if this was the right place for our dad to the present time, I have only experienced the utmost care and attention. Dad has thrived and felt safe here. The staff are well trained in the care of dementia patients and so supportive of all family members. Thank you to all of the staff members at Harper Fields"

L H rating: 4.08 out of 5

"Dad moved to Harper Fields in November 21 after his previous home was struggling to meet his needs. Whilst Dad was in the hospital, we viewed many homes, but something about Harper Fields stood out, and we knew we wanted Dad to be part of the community here. I am always kept up to date regarding my dad. The staff were fabulous getting him settled in. My dad can be quite a tricky character, and the staff are great at diverting his attention. All the staff at Harper Fields, management, nurses, carers, maintenance and more, seem to know the names of all the residents, and they always take the time to acknowledge and speak to my dad, which I can see makes him feel special. Dad's weight has become a concern over the last few weeks, and the nurse has kept me updated with a plan to manage it. It’s lovely to visit the unit, as the staff know me by name, and I equally have gotten to know some of the other residents. It’s a lovely family/community, and the events that are held are wonderful for all. A big thanks"

Helen T rating: 5 out of 5

"On Sunday, I attended a Jubilee celebration dinner with my mother arranged by the activities coordinator at the care home. The atmosphere was fantastic; the residents were all engaged with the entertainment, and the chefs, care staff, and volunteers worked tirelessly to look after the residents and their guests. I have no idea how the chefs managed to serve hot food to so many in a marquee, and they even made me a special vegan meal. Having a family member present for the Jubilee celebration meal made it more special for my mum and a memorable occasion for myself. Thank you, Barchester Harper Fields, for a truly treasured day to remember with my 96-year-old mum."

J K rating: 4.58 out of 5

"Extremely pleased with how Mum has settled into Barchester Harper Fields. All levels of staff are extremely kind and courteous; the nursing and care staff and others do go above and beyond to make sure residents are safe and happy. The food is exceptional and nutritious, and attention is given to Mum's gluten-free diet. The activities are excellent too, the activities coordinators do a fantastic job, bringing in a variety of activities for residents, and they have just hosted a great jubilee weekend of celebration which everyone enjoyed, residents, staff and family members. Thank you to everyone at Barchester Harper Fields; I do agree it is a special place; you are all doing a great job. Thank you."

Diane H rating: 4.83 out of 5

"The staff and management are always very helpful and responsive. The food is poor as is the variety. Mostly it is served hot but not always, sometimes badly overcooked and inedible, breaded fish in particular. I understand that menus are on a 4-week rotation! This is certainly not the case."

S D rating: 3.58 out of 5

"I cannot praise Harper Fields highly enough. Every member of the staff is so warm, caring and engaged and the atmosphere is welcoming and appealing. Nothing is too much trouble for the residents and their happiness is always priority number one. The home is immaculately clean and the meals are both delicious and nutritious. A special mention to one member of staff, a dedicated and absolutely lovely carer, for always going the extra mile. Well done to the Manager and the team for making Harper Fields such a special place."

Sarah D rating: 5 out of 5

"My gran has early-onset dementia and has recently moved from a residential ward to memory lane. All the staff have been tremendous and have made the planning, the moving and the settling down as easy as can be. My gran continues to praise the staff and facilities and she is happy and comfortable. I am happy that she receives excellent care in a safe and welcoming environment. Well done all."

A D rating: 4.82 out of 5

"I have just had 3 weeks of Respite care at Harper fields, Kempton unit, my second time here. I will definitely be back again. During a very difficult time of a Covid outbreak in other units, which caused a lot of disruption restricting movement within the home. All the regular staff are brilliant. Residents are nice and friendly and welcoming to all new residents. Barchester are very lucky to have these staff representing the home, as the agency staff that have had to cover for covid sickness are hit and miss in comparison to the regular staff, but essential in these difficult times. Highly recommended for the care of all that need it. Take some time to check it out."

M W rating: 4.17 out of 5

"Extremely good staff on Kempton Unit, they are professional, caring, and efficient making it very nice to stay at Harper Fields."

M W rating: 4 out of 5

"The care and support my father received was first class. Everyone of the staff were wonderful and couldn't do enough for my Dad. Lots of entertainment to keep residents busy. Dad really enjoyed his time there. The care home is just lovely. Well done and thank you."

Steve A rating: 4.92 out of 5

"First-class team of dedicated people in a large friendly homely atmosphere, from management, administration, reception, carers and in particular my wife's situation. Excellent nursing staff. Well done everyone."

C S rating: 5 out of 5

"Harper Fields and their staff showed such care and respect for their residents upon my recent visit there. The residents are also among some of the happiest that I've met and love to be entertained."

Warren J rating: 4.58 out of 5

""Hurrah" for Barchester Harper Fields, of many I have researched this was definitely the best one. The lovely, helpful and friendly staff always with a pleasant smile and happy. My friend is looked after so well and is now settled and happy. He loves all the activities especially the concerts and singing. I will always recommend this home to anyone"

J W rating: 5 out of 5

"I have been very pleased with the respite care my father has had on two occasions. The room is spacious, light with a lovely view across the courtyard area."

V B rating: 4.73 out of 5

"Excellent service from entry to when we leave highly recommend."

T B rating: 4.58 out of 5

"Brilliant, caring home, one of the best I have seen."

J K rating: 5 out of 5

"The home's ethos is one of care. All the general managers are qualified nurses by profession, which means that the resident's needs are understood and prioritised. This filters down through the care home and is apparent in all aspects. Facilities are first class with comfortable TV longes, social dining rooms, a coffee lounge and even a hairdressing salon. The atmosphere is full of kindness, happiness and care, and my mum feels happy, safe and at home. Residents relax and freely interact, even visitors don't want to leave! The food is excellent, with varied choices and menus at all mealtimes. Residents normally eat in the dining room, which encourages them to eat more, but they have the option of dining in their bedroom if they prefer to do so that day. Mum's ensuite bedroom is clean and tidy and of a good size with everything you need on hand. The staff are extremely kind and helpful, nothing is too much trouble. Events and entertaining are organised on a regular basis, now Covid restrictions are being eased. Overall, the home couldn't be any better, so thank you all so much for looking after my mum so well."

M C rating: 5 out of 5

"Following a knee replacement, I needed care home help for 2 weeks whilst I regained sufficient mobility to look after myself. I chose Barchester Harper Fields because of its convenient location and previous contact with a resident. Every facility and service I required was provided with friendly care and consideration, but my lasting impression was the high level of understanding and support offered to those residents who needed long term care and suffered medical and mental problem which were unlikely to improve."

D F rating: 4 out of 5

"Very caring, keen, but not much activity due to lockdown and the easter bank holiday. The room was clean and modern. The food, there was a good choice each day."

B C rating: 4.5 out of 5

"Harper Fields provide great care for my mom. The care staff are golden and the receptionists are helpful and do their best to advise, guide us concerning the situation we have not got to cope with due to our mother's dementia, meaning she must remain in a care home. Our worries are now that will we be able to meet the fees in the future as we dearly want our mom to remain where we know she is safe and secure."

M E rating: 4.17 out of 5

"Barchester Harper Fields always go out of their way to offer a personal and caring relationship to my aunty. It's lovely to see her loved as I love her. It means so much when you are unable to take care of them yourself."

Emma M rating: 4.83 out of 5

"My parents began their experience with Barchester Harper Fields in 2016-2017 for respite. They then moved in, in October 2018. Dad is 99 and Mum 98 with dementia. It is due to the excellent care in Harper Fields they are still with us. They have both had major health setbacks but the care has been kind and compassionate always and positive. Meanwhile, the chef(s) have cooked food which is exactly right for them, while the home is kept clean but always inviting. Any occasion is celebrated. I can't thank everyone enough!"

Carolyn A rating: 5 out of 5

"Barchester Harper Fields, in particular, has been a beacon of good practice during the Covid pandemic. Most importantly, the measures put in place have kept my mother safe, but also every effort has been made to keep my family in touch so that we were confident that our mother was happy and enjoying life as much as possible. My heartfelt thanks to all staff who have put their own lives second to that of their charges. True vocation."

Victoria M rating: 5 out of 5

"It was fantastic to be able to visit my mum in her room this week. It made a huge difference to us both. Thanks to all staff for making this safe to happen."

A W rating: 5 out of 5

"Always treated politely, COVID test explained clearly and consent form completed. Residents room clean and tidy. One criticism was, I popped to the toilet and had to advise staff member that the soap dispenser was empty."

K J rating: 4.6 out of 5

"It has been a most challenging year, and I've been very concerned about mum, 94 being in a care home given, many adverse news reports, but the care and n nursing staff at Haper Fields have been outstanding at keeping mum safe, well and in good spirits through all the challenges of COVID."

Tim B rating: 4.42 out of 5

"All the staff at Harper Field are great and make you feel part of the family. My mam is in the Windsor suite, and the staff there are an asset to the company. Nothing is too much trouble, and treat my mum with so much care and consideration. In such difficult times, I'm so lucky she is in the care of Harper Fields."

G M rating: 5 out of 5

"My parents have been in respite now for three weeks with a view to taking up residence. During that time the people I have spoken to have all been very helpful and caring. The feedback from my parents has been very good they are well looked after and they enjoy both the food and activities arranged for them. My only reservation is the time it takes to get a response from the senior management, who I assume must be very busy under the current circumstances."

C Y rating: 4.33 out of 5

"I have recently stayed for a weeks care and was very well looked after from start to finish. The food was excellent and was adapted with no issues, to my gluten-free diet. I would certainly use the services again"

Malcolm rating: 4.5 out of 5

"My daughter and I continue to appreciate the care given to our loved one in a beautiful home. Even during this difficult time, we are kept updated each time we telephone. Sometimes advised to not actually speak to our relative if it has been an upsetting time for him. This arrangement we had agreed to some time ago ad appreciate it. We have always said and continue to say that we could not wish for a better home and staff. We continue to feel content that the care and support is always there for us all."

Diane B rating: 5 out of 5

"This care home is amazing. It is so light, fresh and clean. I love going to the coffee bar with my mum and having a chat with the other residents and their families. The staff are fantastic, so caring and kind. There have been issues with managers in the past, nut all seems to have settled down with a great team now."

Lynne R rating: 4.67 out of 5

"My mum has been so well looked after at Harper Fields for the last two years. She has been kept safe and well during the Covid pandemic, and we have been able to visit when regulations have allowed. Staff are kind, considerate and professional, and I can't thank them enough for all they have done for Mum."

A W rating: 5 out of 5

"Huge thanks to all staff for caring for my father when we have not been able to be with him. The whole family is very grateful to everyone at Harper Fields."

M C rating: 4.25 out of 5

"My wife has been a resident at Harper Fields for some 2 and a half years and looks the best I've seen her during that period. She is in one of the dementia units where she is clearly receiving excellent care. Well done to all the staff who care for her."

Neil C rating: 4.83 out of 5

"My daughter and I have only praise for all aspects of Harper Fields. Being offered a place for our relative made us so happy and so relieved that we were able to move him from a terrible inappropriate place to this gorgeous home. As we so often say 'Thank you to everyone' is never enough."

Diane B rating: 5 out of 5

"With all the negative press about care homes, I am delighted to have the opportunity to express my satisfaction with Harper Fields Care Home. During the Coronavirus period, the staff have enabled me to keep in touch with my mother by regular letters, telephone calls, Skype, face to face meetups outside and finally in a designated room with glass separation. My mother has remained well and cared for throughout by dedicated staff who have gone beyond the call of duty."

Victoria M rating: 5 out of 5

"My mother had a wonderful respite stay at Harper Fields. She looked so happy, relaxed and alert, much like my mum of days I thought had gone. Well done to you all at Harper Fields and a heartfelt thank you."

Carolyn H rating: 4.64 out of 5

"Harper Fields has provided my mother with an excellent standard of care in what has been very challenging circumstances. The friendly, experienced and helpful staff have all made great efforts to accommodate my mum's many needs. The food, facilities and all-round care have proved a real winner and Mum has been able to return home healthier and more able to cope. Thank you."

James G rating: 4.17 out of 5

"This place is great and my mom looks better and more healthy she's looked for a few years. The nurses are all wonderful, caring and professional and have a lovely attitude. The home inside we are obviously unable to see due to the Covid measures but my brother and I are sure that moms welfare needs are looked after in all ways. Thank you."

M T rating: 4.82 out of 5

"I have been a regular visitor to Harper Fields since its opening 8 years ago when my lifelong friend became a resident. My cousin was also a resident for over 2 years. Throughout this period both received a very high standard of overall care. The care given initially on Warwick, and then on Windsor, as my friend's dementia progressed has been magnificent. The nursing leadership and care support on memory lane have allowed my friend to retain the dignity that could so easily have been lost. Many thanks to all involved in achieving the above."

P G rating: 4.83 out of 5

"Could not imagine being more pleased with the level of care and attention that the staff at Haper Fields give to my wife."

K B rating: 4.92 out of 5

"Even though Gran doesn't understand why we've all had to go into Lockdown she always mentions how well she is cared for and how she feels lucky to be cared for so well. The proactive approach to conduct video call and garden visits has been fantastic. It has benefitted residents and relatives greatly during this difficult period."

Andrew D rating: 4.83 out of 5

"My Dad was suffering from dementia and became a resident on Windsor at Harper Fields Balsall Common. He was looked after by two members of staff in particular and all the team. The care he received was excellent and the staff all took my Dad into their hearts. Words cannot express how grateful we are for all that they did for him especially in such difficult circumstances with the Coronavirus. Although my Dad has recently passed away, the end of life care that he received was exemplary and we will never be able to thank them enough. Many many thanks."

Susan S rating: 4.67 out of 5

"My wife is looked after with care and even affection. In pre-covid times, there were always activities and entertainment, though she was reluctant to take part on occasions. Her medical conditions are constantly monitored, and there seems to be a close link with local GP service, which is reassuring. I feel my wife is in safe hands."

K B rating: 4.67 out of 5

"My mother has been in Harper Fields for nearly four years. She has always received excellent care. My sister and I have noticed a great difference in the staff since the new manager was employed. She has given staff support and guidance, and the atmosphere in the home is so much more relaxed and happy. She is very supportive to the relatives and residents; keeping them informed of medical and social issues. Thank you."

C M rating: 5 out of 5

"In the last seven months, I have had both my elderly parents in Harper Fields. The staff on Kempton Suite n particular have been warm, friendly and very caring. They are supportive of the family as well as the residents and provide exactly the standard of care I was hoping to find. I can't praise them highly enough."

A B rating: 4.58 out of 5

"The staff at Harper Fields on Kempson Suite take care of my mum very well. They are professional, kind and treat my Mum with dignity. The entertainment team organise activities and always try to ensure she is included. I have lots of happy photos of her joining in with music, dancing and pancake tossing."

A W rating: 5 out of 5

"The care provided to my good friend on Kempton has been excellent. I am really pleased with the support provided and nothing is too much trouble. My friend is very happy in Kempton Unit."

C W rating: 4.42 out of 5

"This review relates to the Kempton Suite only. A well-led suite within Harper Fields. My Mother is very well looked after, with staff regularly updating the family both face to face and by telephone. visiting is always a positive experience. The room and communal areas are clean and tidy and the staff unfailingly polite and good-humored."

W B rating: 4.83 out of 5

"Very satisfied with my Mother in Law's care on Kempton Suite at Harper Fields. Her room is lovely and the communal areas homely and clean. The staff on Kempton Suite are wonderful. They are kind and friendly and are genuinely fond of my Mother in Law. They also make us very welcome when we visit."

K G rating: 4.67 out of 5

"Mum has been in Harper Fields for over 3 years. She is really happy and well looked after. The staff have been very patient and attentive as mum has periods where she can be awkward. I have never heard any of the staff raise their voices to any of the residents, they are so kind and caring."

Celia M rating: 4 out of 5

"My father spent the last 4 weeks of his life being cared for in Harper Fields. My family and I were delighted with the care he received during this time and, in addition, the kindness shown to us. The staff ensured that all my father's needs were met and that we, the family, were well looked after. A big thank you to everyone involved."

Joan N rating: 5 out of 5

"I had a warm welcome when I arrived on Thursday 23rd May. Everyone was so cheerful and kin. My family and I were impressed by the comfortable surroundings and tasteful décor and cleanliness. My compliments are to the catering and dining room staff and all those who cared for the residents. It has been a pleasure to met everyone in the care home and I felt safe at all times and enjoyed my stay."

E S rating: 5 out of 5

"My parents have been in Harper Fields since October 2018. Inevitably a difficult transition for them, the staff were totally supportive and caring. In the months since, they have developed a lovely relationship with Mum and Dad. After Mum had a fall and hospital stay, the carers went above and beyond to ensure Mum could stay with Dad. She needed help for everything in the early days which they gave in a cheerful, positive fashion. Every time I visited, I would be given an update - she has made really good progress with their encouragement and care. I can’t praise all the staff enough. My dad also really appreciates the quality of care. Reluctant to move into residential care, he is the first to say now that they are in exactly the right place."

Carolyn A rating: 5 out of 5

"My Mum has lived at Harper Fields for nearly 3 months now. She is well cared for and has settled well. Carers re kind, friendly and professional. She enjoys the food and joins in the organised activities."

A W rating: 5 out of 5

"All good, except unfortunately during mum's two-week respite stay the carer in charge pointed it out and apologised that none of her washing had been done over the two week stay period. So we had it all to do on her return. Fortunately, she had been supplied with sufficient clothes for her stay, by us. Carer in charge said normally washing would have been collected every day! This may be because we supplied a linen basket - but only for dirty washing deposition, nothing ever collected."

J E rating: 3.5 out of 5

"Today my friend and I enjoyed a lovely walk around the very well kept grounds. Lovely blend of colour. We then had a nice hot drink and a beautiful piece of cake in the coffee lounge. All the staff are to be complimented for creating such a relaxing, caring environment. Thank You."

J R rating: 5 out of 5

"Having previously visited the home both on my own and with my uncle and were most impressed, we were not disappointed with the home during my uncle's stay of 8 days. He enjoyed talking with staff, the meals were excellent and room was superb with privacy and country view from window."

R F rating: 4.58 out of 5

"Welcomed by senior staff on arrival. Pleasant room with windows overlooking the garden. Requested a quiet room and got one. Good size bathroom/shower. Carers generally good and attentive to my needs. A bit slow/late getting me up and showering (by 10.30 am). I now have colitis and it took a few days to sort a suitable diet. Overall a pleasant and satisfactory 2 week stay."

Sally C rating: 3.73 out of 5

"Excellent stay for 3 weeks. Very happy and wonderful support by dedicated staff. Very caring with plenty of time for help and support. Would certainly recommend Harper Fields to friends and family."

B P rating: 4.67 out of 5

"My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Barchester Harper Fields. It was the best thing we could have done! He is more alert, his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks clean and fresh whatever time of day we visit him. The management and administrative staff have supported our family on a difficult journey but we are sure now his short stay has become long stay. He will settle into life at Barchester Harper Fields and we know we have the confidence that his needs are being met in such a friendly supportive and attractive environment."

Valerie B rating: 4.92 out of 5

"The care and support Mum has received in the last 2 years from everyone at Harper Fields has been truly wonderful and we are so grateful to have found a deeply loving and professional team of people, in a first-class residential environment. Mum is 101 years old, very frail and with vascular dementia but we are content in the knowledge that they understand her needs completely and show such loving kindness and respect to her every day that we have no worries at all about her care. She is dressed beautifully every day, always happy and is encouraged to take part, wherever possible, in activities both on and off-site. We never feel that she is in any way at risk since staff are always visible and on hand, and are led by excellent and supportive management. We are convinced that the love and care she receives has enabled her to reach this magnificent age. We have no hesitation in recommending Harper Fields as a truly superb care home."

S B rating: 4.92 out of 5

"I am happy with the care here. I like to join in with all the facilities when I can. There is a great variety of trips out which I go on when I feel able. The food is made and served with care."

Mary G rating: 4.58 out of 5

"My father has been a resident at Harper Fields since May 2017. I feel that he has very good care and he's generally happy living here given the nature of his physical and emotional problems. He has involvement with good activities and is fed well. I feel reassured that he is cared for well at Haper Fields and have peace of mind."

Chris R rating: 4.58 out of 5

"My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Harper Fields. It was the best thing we could have done! He is more alert, his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks fresh and clean whatever time of day we see him. The management and administrative staff have supported our family on a difficult journey but we are sure that now his short stay has become a long stay, he will settle into life at Harper Fields and we know we have the confidence that his needs are being met in such a friendly, supportive and attractive environment."

Valerie B rating: 4.92 out of 5

"The care and support mum has received in the last 2 years from everyone at Harper Fields have been truly wonderful and we are grateful to have found a deeply loving and professional team of people in a first class residential environment. Mum is 101 years old, very frail and with vascular dementia but we are content in the knowledge that they understand her needs completely and show such loving kindness and respect to her every day and we have no worries at all about her care. She is dressed beautifully every day, always happy and is encouraged to take part, wherever possible, in activities both on and off-site. We never feel she is in any way at risk since staff are always visible and on hand and are led by excellent and supportive management. We are convinced that the love and care she receives has enabled her to reach this magnificent age. We have no hesitation in recommending Harper Fields as a truly superb Care Home."

Stephen B rating: 4.92 out of 5

"My mum has been a resident at Harper Fields for 5 months now. I visit my mum every day and have found all the staff to be excellent, showing care and compassion. The entertainment team are all exceptional showing patience and respect to all the residents and organising excellent trips and activities. The home itself has a warm, welcoming feeling and the coffee bar works really well with residents and visitors."

Gail H rating: 5 out of 5

"I would like to thank all the staff who, over the Christmas period, really gave the residents an enjoyable time. They were not only enjoying themselves, but the residents as well - one big happy family. The staff - does not matter what time of year it is - give 100% care and attention. I visited my mother over Christmas and the atmosphere was electric. Mum really was relaxed and happy. Thank you again."

Celia M rating: 4.83 out of 5

"Harper Fields is a warm, caring environment. Residents are treated with kindness and dignity. Activities are numerous and well planned, giving residents an opportunity to take part in things that interest them from cooking, gardening, to days out and theatre trips. There is a happy atmosphere at the home."

E S rating: 4.75 out of 5

"My mother has been a resident for 6 months and throughout this time it has always been a pleasure to visit her. The staff are always full of energy, pleasant and knowledgeable about her day, eating, moods etc. My mother although she can't articulate her feelings is always smiling and clearly happy. She enjoys joining in the many activities despite many of those being new to her. I thoroughly recommend Harper Fields. (regarding value for money it is very expensive and whilst the care is excellent one feels after 45 working years you paying tax and NI the government should make a contribution to caring for the elderly)"

I F rating: 4.92 out of 5

"My mother is in the care of Barchester Harper Fields receiving excellent care in all aspects. She is given the opportunity to be independent when possible. Her main enjoyment is being involved in the activities available and meeting other residents. All the residents are given the opportunity to participate whether bedridden or mobile. The entertainment staff are excellent providing a range of fun. My mother may not remember the next day but at the time she loves it."

Celia M rating: 5 out of 5

"It means the world to me, the care, support and love that my auntie receives from Harper Fields. My auntie arrived at the home last October and has settled in so well with the support and care of all the staff. I know that she is well supported and cared for."

Emma M rating: 5 out of 5

"My Aunt has been a resident at Harper Fields for Five Years, being one of the first when it opened in 2012, and during that time our family have been extremely satisfied with the care and attention she has received. The whole Harper Fields team from the management, administration, nurses, carers, activities, catering and general support staff could not be more helpful. On our regular visits, any one of the care team can give us an update on how she has been since our previous call. The most important aspect of this organisation is that the care and support provided is of a consistently high standard which gives the whole family peace of mind that any resident is well looked after. Therefore, Harper Fields comes Highly recommended."

David C rating: 5 out of 5

"Quite nice and friendly. Pleasant surroundings. Staff quite caring - would be good to have more staff, not enough."

J M rating: 2.91 out of 5

"Very impressed with the nurses, carers, events organisers and managers, Very caring. Plenty of good quality food. Nothing seems too much trouble for my mum. She is treated affectionately by all the staff. The furnishings are excellent, the building is purpose built. My mum enjoys the trips by minibus in a wheelchair."

Sue C rating: 4.75 out of 5

"I have been a regular visitor to Harper Fields since is opened nearly five years ago. Throughout this period, I have been impressed by both the range and quality of provision given to residents. The staff excel in terms of the attention given to each individual resident and the stability of staffing enables a continuity of care to be achieved between carer and cared for. Management are to be congratulated on having developed a "caring culture" of a very high order."

P G rating: 4.75 out of 5

"My husband has been in "Memory Lane " unit at Harper Fields for almost 12 months suffering from Parkinson's and Dementia. My family and I have been more than satisfied with the care and support he has been provided with. The staff are all most caring and kind and nothing is too much trouble. All the residents are treated with dignity and respect and the whole atmosphere of the home is most friendly."

B G rating: 4.92 out of 5

"I have always found Harper Fields care home in the four years I have been here looking after my husband a very warm, friendly place. It's like you are walking into your own home and family. The carers are so hard working wish they could have more help. Everyone works hard trying to look after our loved ones at the very best of their ability. They are all very professional in whatever role they from the chef to the gardeners who keep the garden's so beautiful and a pleasure to go and sit in or walk in. If you have to be somewhere make it Harper Fields."

Janet C rating: 4.92 out of 5

"Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly. Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff). Current staff show dedication and enthusiasm resulting in a caring atmosphere. Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in."

Celia T rating: 3.08 out of 5

"When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude."

Jennifer B rating: 4.58 out of 5

"Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different place in the same care home."

P W rating: 4 out of 5

"My aunt has been a resident of Harper Fields since October 2012. Just one month after opening. During this time she has been extremely well cared for in a pleasant home with all facilities. The team of carers are well proficient in their duties. We are kept informed at every step how my aunt is doing even though we visit regularly. We receive a six monthly review with the assigned nurse on every aspect of health. The home also have relative meetings three to four times a year to explain their progress and plans for the future. Care home is highly recommended."

David C rating: 5 out of 5

"I selected a care home or my dads respite with great care! It must be dementia friendly, have high standards of care and offer lots of activities every day! Attending events beforehand helped me choose Harper Fields. Staff are friendly and considerate. Facilities are excellent. Dads bedroom window overlooked a garden and very clean and was roomy! Corridors are wide, uncluttered and light (most of all airy). Day rooms offer comfortable seating and views to the gardens. Following dads respite he was happy to see me but also seemed at home at Harper Fields. Also all his clothes were clean and, ready for packing which is a blessing when returning home! We will be booking further respite at Harper Fields."

Lesley rating: 5 out of 5

"My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay. Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued."

Helen E rating: 4.75 out of 5

"Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago. The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful for their effort to improve mums quality of life."

Sue rating: 4.25 out of 5

"My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia."

Jayne rating: 4.08 out of 5

"Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb."

Ann B rating: 4.92 out of 5

"My life changed forever when my husband went into the home, but after 2 1/2 years "Harper Fields" feels like my home also. It's always so welcoming and friendly, and the wonderful staff and carer's are someone I can trust, and know my husband is in very good care when I leave him and go home. Everything is so beautiful, the inside, and the beautiful gardens which I can enjoy also. Doesn't matter who ever I come across when I enter the home, there is always a smile and a hello and help and an ear if ever you needed it, which means to a lot. The new manager is a wonderful lady, best ever, her door is always open and had turned "Harper Fields" around for the best."

J C rating: 5 out of 5

"My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with."

Susan H rating: 4.56 out of 5

"My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never feels lonely."

Susan C rating: 5 out of 5

"I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue to fully appreciate all of the support provided by the home."

Paul rating: 5 out of 5

"My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless. Then we found Harper Fields and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for. The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends."

Helen P rating: 4.92 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Harper Fields Care Home offer?

    Harper Fields Care Home offers Nursing care, Residential care, Dementia care, Respite / Short stay.