What our families say: Harper Fields Care Home
04 May 2018View the report
"My Dad was suffering from dementia and became a resident on Windsor at Harper Fields Balsall Common. He was looked after by two members of staff in particular and all the team. The care he received was excellent and the staff all took my Dad into their hearts. Words cannot express how grateful we are for all that they did for him especially in such difficult circumstances with the Coronavirus. Although my Dad has recently passed away, the end of life care that he received was exemplary and we will never be able to thank them enough. Many many thanks."
Susan Scarehome.co.uk rating: 4.67 out of 5
"My wife is looked after with care and even affection. In pre-covid times, there were always activities and entertainment, though she was reluctant to take part on occasions. Her medical conditions are constantly monitored, and there seems to be a close link with local GP service, which is reassuring. I feel my wife is in safe hands."
K Bcarehome.co.uk rating: 4.67 out of 5
"My mother has been in Harper Fields for nearly four years. She has always received excellent care. My sister and I have noticed a great difference in the staff since the new manager was employed. She has given staff support and guidance, and the atmosphere in the home is so much more relaxed and happy. She is very supportive to the relatives and residents; keeping them informed of medical and social issues. Thank you."
C Mcarehome.co.uk rating: 5 out of 5
"In the last seven months, I have had both my elderly parents in Harper Fields. The staff on Kempton Suite n particular have been warm, friendly and very caring. They are supportive of the family as well as the residents and provide exactly the standard of care I was hoping to find. I can't praise them highly enough."
A Bcarehome.co.uk rating: 4.58 out of 5
"The staff at Harper Fields on Kempson Suite take care of my mum very well. They are professional, kind and treat my Mum with dignity. The entertainment team organise activities and always try to ensure she is included. I have lots of happy photos of her joining in with music, dancing and pancake tossing."
A Wcarehome.co.uk rating: 5 out of 5
"The care provided to my good friend on Kempton has been excellent. I am really pleased with the support provided and nothing is too much trouble. My friend is very happy in Kempton Unit."
C Wcarehome.co.uk rating: 4.42 out of 5
"This review relates to the Kempton Suite only. A well-led suite within Harper Fields. My Mother is very well looked after, with staff regularly updating the family both face to face and by telephone. visiting is always a positive experience. The room and communal areas are clean and tidy and the staff unfailingly polite and good-humored."
W Bcarehome.co.uk rating: 4.83 out of 5
"Very satisfied with my Mother in Law's care on Kempton Suite at Harper Fields. Her room is lovely and the communal areas homely and clean. The staff on Kempton Suite are wonderful. They are kind and friendly and are genuinely fond of my Mother in Law. They also make us very welcome when we visit."
K Gcarehome.co.uk rating: 4.67 out of 5
"Mum has been in Harper Fields for over 3 years. She is really happy and well looked after. The staff have been very patient and attentive as mum has periods where she can be awkward. I have never heard any of the staff raise their voices to any of the residents, they are so kind and caring."
Celia Mcarehome.co.uk rating: 4 out of 5
"My father spent the last 4 weeks of his life being cared for in Harper Fields. My family and I were delighted with the care he received during this time and, in addition, the kindness shown to us. The staff ensured that all my father's needs were met and that we, the family, were well looked after. A big thank you to everyone involved."
Joan Ncarehome.co.uk rating: 5 out of 5
"I had a warm welcome when I arrived on Thursday 23rd May. Everyone was so cheerful and kin. My family and I were impressed by the comfortable surroundings and tasteful décor and cleanliness. My compliments are to the catering and dining room staff and all those who cared for the residents. It has been a pleasure to met everyone in the care home and I felt safe at all times and enjoyed my stay."
E Scarehome.co.uk rating: 5 out of 5
"My parents have been in Harper Fields since October 2018. Inevitably a difficult transition for them, the staff were totally supportive and caring. In the months since, they have developed a lovely relationship with Mum and Dad. After Mum had a fall and hospital stay, the carers went above and beyond to ensure Mum could stay with Dad. She needed help for everything in the early days which they gave in a cheerful, positive fashion. Every time I visited, I would be given an update - she has made really good progress with their encouragement and care. I can’t praise all the staff enough. My dad also really appreciates the quality of care. Reluctant to move into residential care, he is the first to say now that they are in exactly the right place."
Carolyn Acarehome.co.uk rating: 5 out of 5
"My Mum has lived at Harper Fields for nearly 3 months now. She is well cared for and has settled well. Carers re kind, friendly and professional. She enjoys the food and joins in the organised activities."
A Wcarehome.co.uk rating: 5 out of 5
"All good, except unfortunately during mum's two-week respite stay the carer in charge pointed it out and apologised that none of her washing had been done over the two week stay period. So we had it all to do on her return. Fortunately, she had been supplied with sufficient clothes for her stay, by us. Carer in charge said normally washing would have been collected every day! This may be because we supplied a linen basket - but only for dirty washing deposition, nothing ever collected."
J Ecarehome.co.uk rating: 3.5 out of 5
"Today my friend and I enjoyed a lovely walk around the very well kept grounds. Lovely blend of colour. We then had a nice hot drink and a beautiful piece of cake in the coffee lounge. All the staff are to be complimented for creating such a relaxing, caring environment. Thank You."
J Rcarehome.co.uk rating: 5 out of 5
"Having previously visited the home both on my own and with my uncle and were most impressed, we were not disappointed with the home during my uncle's stay of 8 days. He enjoyed talking with staff, the meals were excellent and room was superb with privacy and country view from window."
R Fcarehome.co.uk rating: 4.58 out of 5
"Welcomed by senior staff on arrival. Pleasant room with windows overlooking the garden. Requested a quiet room and got one. Good size bathroom/shower. Carers generally good and attentive to my needs. A bit slow/late getting me up and showering (by 10.30 am). I now have colitis and it took a few days to sort a suitable diet. Overall a pleasant and satisfactory 2 week stay."
Sally Ccarehome.co.uk rating: 3.73 out of 5
"Excellent stay for 3 weeks. Very happy and wonderful support by dedicated staff. Very caring with plenty of time for help and support. Would certainly recommend Harper Fields to friends and family."
B Pcarehome.co.uk rating: 4.67 out of 5
"My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Barchester Harper Fields. It was the best thing we could have done! He is more alert, his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks clean and fresh whatever time of day we visit him. The management and administrative staff have supported our family on a difficult journey but we are sure now his short stay has become long stay. He will settle into life at Barchester Harper Fields and we know we have the confidence that his needs are being met in such a friendly supportive and attractive environment."
Valerie Bcarehome.co.uk rating: 4.92 out of 5
"The care and support Mum has received in the last 2 years from everyone at Harper Fields has been truly wonderful and we are so grateful to have found a deeply loving and professional team of people, in a first-class residential environment. Mum is 101 years old, very frail and with vascular dementia but we are content in the knowledge that they understand her needs completely and show such loving kindness and respect to her every day that we have no worries at all about her care. She is dressed beautifully every day, always happy and is encouraged to take part, wherever possible, in activities both on and off-site. We never feel that she is in any way at risk since staff are always visible and on hand, and are led by excellent and supportive management. We are convinced that the love and care she receives has enabled her to reach this magnificent age. We have no hesitation in recommending Harper Fields as a truly superb care home."
S Bcarehome.co.uk rating: 4.92 out of 5
"I am happy with the care here. I like to join in with all the facilities when I can. There is a great variety of trips out which I go on when I feel able. The food is made and served with care."
Mary Gcarehome.co.uk rating: 4.58 out of 5
"My father has been a resident at Harper Fields since May 2017. I feel that he has very good care and he's generally happy living here given the nature of his physical and emotional problems. He has involvement with good activities and is fed well. I feel reassured that he is cared for well at Haper Fields and have peace of mind."
Chris Rcarehome.co.uk rating: 4.58 out of 5
"My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Harper Fields. It was the best thing we could have done! He is more alert, his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks fresh and clean whatever time of day we see him. The management and administrative staff have supported our family on a difficult journey but we are sure that now his short stay has become a long stay, he will settle into life at Harper Fields and we know we have the confidence that his needs are being met in such a friendly, supportive and attractive environment."
Valerie Bcarehome.co.uk rating: 4.92 out of 5
"The care and support mum has received in the last 2 years from everyone at Harper Fields have been truly wonderful and we are grateful to have found a deeply loving and professional team of people in a first class residential environment. Mum is 101 years old, very frail and with vascular dementia but we are content in the knowledge that they understand her needs completely and show such loving kindness and respect to her every day and we have no worries at all about her care. She is dressed beautifully every day, always happy and is encouraged to take part, wherever possible, in activities both on and off-site. We never feel she is in any way at risk since staff are always visible and on hand and are led by excellent and supportive management. We are convinced that the love and care she receives has enabled her to reach this magnificent age. We have no hesitation in recommending Harper Fields as a truly superb Care Home."
Stephen Bcarehome.co.uk rating: 4.92 out of 5
"My Father has been a resident here for 18 months. When he first stayed here the for respite after a hospital admission, the home was great. Call bells answered promptly and plenty of staff on hand to help. After a second hospital admission, he became a resident here and the service plummeted. Now call bells are left unanswered, especially during meal service, as there seemingly aren’t enough staff to do both. The staff are very poorly managed. No one seems to follow my Fathers care plan, we realised after finding one of his tablets on the floor, that he wasn’t being supervised when given his medication. They seem unable to adapt to my Fathers changing needs. We are currently seeking an alternative home."
Bertiecarehome.co.uk rating: 2 out of 5
"My mum has been a resident at Harper Fields for 5 months now. I visit my mum every day and have found all the staff to be excellent, showing care and compassion. The entertainment team are all exceptional showing patience and respect to all the residents and organising excellent trips and activities. The home itself has a warm, welcoming feeling and the coffee bar works really well with residents and visitors."
Gail Hcarehome.co.uk rating: 5 out of 5
"I would like to thank all the staff who, over the Christmas period, really gave the residents an enjoyable time. They were not only enjoying themselves, but the residents as well - one big happy family. The staff - does not matter what time of year it is - give 100% care and attention. I visited my mother over Christmas and the atmosphere was electric. Mum really was relaxed and happy. Thank you again."
Celia Mcarehome.co.uk rating: 4.83 out of 5
"Harper Fields is a warm, caring environment. Residents are treated with kindness and dignity. Activities are numerous and well planned, giving residents an opportunity to take part in things that interest them from cooking, gardening, to days out and theatre trips. There is a happy atmosphere at the home."
E Scarehome.co.uk rating: 4.75 out of 5
"My mother has been a resident for 6 months and throughout this time it has always been a pleasure to visit her. The staff are always full of energy, pleasant and knowledgeable about her day, eating, moods etc. My mother although she can't articulate her feelings is always smiling and clearly happy. She enjoys joining in the many activities despite many of those being new to her. I thoroughly recommend Harper Fields. (regarding value for money it is very expensive and whilst the care is excellent one feels after 45 working years you paying tax and NI the government should make a contribution to caring for the elderly)"
I Fcarehome.co.uk rating: 4.92 out of 5
"My mother is in the care of Barchester Harper Fields receiving excellent care in all aspects. She is given the opportunity to be independent when possible. Her main enjoyment is being involved in the activities available and meeting other residents. All the residents are given the opportunity to participate whether bedridden or mobile. The entertainment staff are excellent providing a range of fun. My mother may not remember the next day but at the time she loves it."
Celia Mcarehome.co.uk rating: 5 out of 5
"It means the world to me, the care, support and love that my auntie receives from Harper Fields. My auntie arrived at the home last October and has settled in so well with the support and care of all the staff. I know that she is well supported and cared for."
Emma Mcarehome.co.uk rating: 5 out of 5
"My Aunt has been a resident at Harper Fields for Five Years, being one of the first when it opened in 2012, and during that time our family have been extremely satisfied with the care and attention she has received. The whole Harper Fields team from the management, administration, nurses, carers, activities, catering and general support staff could not be more helpful. On our regular visits, any one of the care team can give us an update on how she has been since our previous call. The most important aspect of this organisation is that the care and support provided is of a consistently high standard which gives the whole family peace of mind that any resident is well looked after. Therefore, Harper Fields comes Highly recommended."
David Ccarehome.co.uk rating: 5 out of 5
"Quite nice and friendly. Pleasant surroundings. Staff quite caring - would be good to have more staff, not enough."
J Mcarehome.co.uk rating: 2.91 out of 5
"Very impressed with the nurses, carers, events organisers and managers, Very caring. Plenty of good quality food. Nothing seems too much trouble for my mum. She is treated affectionately by all the staff. The furnishings are excellent, the building is purpose built. My mum enjoys the trips by minibus in a wheelchair."
Sue Ccarehome.co.uk rating: 4.75 out of 5
"The care home has an institutionalised feel. Whilst early on in my mothers care the staff were attentive in ensuring any buzzers were answered quickly, once she had become an established resident the level of care dropped and during meal times call buttons would not be answered for a couple of hours (due to staffing levels ). Although the building itself is suitably impressive staff have no time to engage with residents unless to service their needs as quickly as possible. During the later weeks of my mother's life she was left unattended for long periods of time - surely the home could employ some unskilled staff to simply take time with residents treating them like people, reading to them, listening to their stories, playing board games, engaging in debate etc.? Unfortunately, the 'care ' has become functional rather than emotional as time means money to the companies running care homes (as demonstrated by the fact that full charge is made up to 2 weeks after death)."
Jennfer Rcarehome.co.uk rating: 2.67 out of 5
"I have been a regular visitor to Harper Fields since is opened nearly five years ago. Throughout this period, I have been impressed by both the range and quality of provision given to residents. The staff excel in terms of the attention given to each individual resident and the stability of staffing enables a continuity of care to be achieved between carer and cared for. Management are to be congratulated on having developed a "caring culture" of a very high order."
P Gcarehome.co.uk rating: 4.75 out of 5
"My husband has been in "Memory Lane " unit at Harper Fields for almost 12 months suffering from Parkinson's and Dementia. My family and I have been more than satisfied with the care and support he has been provided with. The staff are all most caring and kind and nothing is too much trouble. All the residents are treated with dignity and respect and the whole atmosphere of the home is most friendly."
B Gcarehome.co.uk rating: 4.92 out of 5
"I have always found Harper Fields care home in the four years I have been here looking after my husband a very warm, friendly place. It's like you are walking into your own home and family. The carers are so hard working wish they could have more help. Everyone works hard trying to look after our loved ones at the very best of their ability. They are all very professional in whatever role they from the chef to the gardeners who keep the garden's so beautiful and a pleasure to go and sit in or walk in. If you have to be somewhere make it Harper Fields."
Janet Ccarehome.co.uk rating: 4.92 out of 5
"When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude."
Jennifer Bcarehome.co.uk rating: 4.58 out of 5
"Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different place in the same care home."
P Wcarehome.co.uk rating: 4 out of 5
"My mother has been at the home for 14 months now, and there has been a great deal of instability during that time. There is now a new manager (the third) who does seem to be making a difference to a home that has previously failed to deliver on its promises, and has had a huge turn over of staff during this time. There have been a number of occasions when my mother has not been treated as they promise in their brochures.My review is over the period of time my mother as been in home the staff and manager have improved hence my rating below."
Paul Ocarehome.co.uk rating: 2.92 out of 5
"Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly. Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff). Current staff show dedication and enthusiasm resulting in a caring atmosphere. Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in."
Celia Tcarehome.co.uk rating: 3.08 out of 5
"My aunt has been a resident of Harper Fields since October 2012. Just one month after opening. During this time she has been extremely well cared for in a pleasant home with all facilities. The team of carers are well proficient in their duties. We are kept informed at every step how my aunt is doing even though we visit regularly. We receive a six monthly review with the assigned nurse on every aspect of health. The home also have relative meetings three to four times a year to explain their progress and plans for the future. Care home is highly recommended."
David Ccarehome.co.uk rating: 5 out of 5
"My life changed forever when my husband went into the home, but after 2 1/2 years "Harper Fields" feels like my home also. It's always so welcoming and friendly, and the wonderful staff and carer's are someone I can trust, and know my husband is in very good care when I leave him and go home. Everything is so beautiful, the inside, and the beautiful gardens which I can enjoy also. Doesn't matter who ever I come across when I enter the home, there is always a smile and a hello and help and an ear if ever you needed it, which means to a lot. The new manager is a wonderful lady, best ever, her door is always open and had turned "Harper Fields" around for the best."
J Ccarehome.co.uk rating: 5 out of 5
"My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with."
Susan Hcarehome.co.uk rating: 4.56 out of 5
"My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never feels lonely."
Susan Ccarehome.co.uk rating: 5 out of 5
"I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue to fully appreciate all of the support provided by the home."
Paulcarehome.co.uk rating: 5 out of 5
"My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless. Then we found Harper Fields and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for. The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends."
Helen Pcarehome.co.uk rating: 4.92 out of 5
"I selected a care home or my dads respite with great care! It must be dementia friendly, have high standards of care and offer lots of activities every day! Attending events beforehand helped me choose Harper Fields. Staff are friendly and considerate. Facilities are excellent. Dads bedroom window overlooked a garden and very clean and was roomy! Corridors are wide, uncluttered and light (most of all airy). Day rooms offer comfortable seating and views to the gardens. Following dads respite he was happy to see me but also seemed at home at Harper Fields. Also all his clothes were clean and, ready for packing which is a blessing when returning home! We will be booking further respite at Harper Fields."
Lesleycarehome.co.uk rating: 5 out of 5
"My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay. Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued."
Helen Ecarehome.co.uk rating: 4.75 out of 5
"Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago. The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful for their effort to improve mums quality of life."
Suecarehome.co.uk rating: 4.25 out of 5
"My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia."
Jaynecarehome.co.uk rating: 4.08 out of 5
"Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb."
Ann Bcarehome.co.uk rating: 4.92 out of 5
What happens now?
Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.
New care enquiry phone lines are open 8am - 8pm
All other calls