Reviews for Hampton Grove Care Home

I visited a friend recently who was staying there for a short while. I could not believe the lovely environment that I walked into. It was like a hotel. Extremely polite and efficient staff. My friend was in the restaurant having just had lunch when I arrived, and he remarked on the lovely food he was enjoying there. As a visitor it was lovely to see that my friend is being so well looked after.

As an external health visitor, this home was very clean, professional and the staff are motivated, caring and support the wishes of their residents, keeping them out of hospital by going above and beyond to prevent unnecessary admissions. They also do very good coffee and offer blue light coffee drop ins for emergency service staff. Would be more than happy for my family to be in this home.

"Our dad has settled in well at Hampton Grove Care Home. He's really happy and we have the peace of mind that he's well cared for. He takes part in the activities and really looked forward to mealtimes!"

J W
carehome.co.uk rating: 4.67 out of 5

"The home is attractive and welcoming, Rooms are a nice size and are kept clean. Any issues are dealt with quickly and professionally. Mum enjoys her trips out and her meals, she has settled and likes her carers. Overall it is a lovely, friendly home with nice areas to sit and chat, and staff that care for my Mums needs with a smile."

S H
carehome.co.uk rating: 4.58 out of 5

"My mother in law is very happy living at Hampton grove. The management & staff are amazing and I am very happy with the way that she's looked after. She loves the food and clears her plate at every meal time, which mean's the food is good. It's a good home to live in and I am pleased we brought her here."

Annette S
carehome.co.uk rating: 4.92 out of 5

"My family member was safe, secure, clean, fed well and cared well for. I have no complaints about the care she received."

J F
carehome.co.uk rating: 4.33 out of 5

"Excellent care home. This staff are kind, friendly and can't do enough. The activities are brilliant and the staff coax the residents to join in. Food is delicious and the staff make sure Mum's preferences are catered for. Visiting is a delight, free coffee and cakes! Would definitely recommend."

Cathy F
carehome.co.uk rating: 5.00 out of 5

"Staff seem very helpful. My husband has settled in well. The receptionist, the head of housekeeping and most staff are very helpful. The general manager is always on hand if any queries."

Ann G
carehome.co.uk rating: 5.00 out of 5

"Mum has been here just over a year and has enjoyed everything. Everyone from the manager, carers, housekeepers and receptionists, are caring and helpful. Overall a very nice place for Mum to live."

Graeme S
carehome.co.uk rating: 4.75 out of 5

"Sadly, due to my father having dementia and having to consider the health of my mother, both 86 years old, we had to agree it was time to have him cared for. Being a healthcare professional myself, it was very daunting. However, Barchester Hampton Grove Care Home, from manager, reception and all the staff on the second floor, has been nothing but kind, caring and understanding of the whole family, not just my father and for that, I truly thank them."

J H
carehome.co.uk rating: 5.00 out of 5

"My mother spent a couple of years at Hampton Grove Care Home. She was always happy and very content with the home and the staff. The activities are always entertaining and very suitable for her limited mobility. She had trips out to the coast and a visit by a horse! To name but a few. Sadly my mother passed away in August and at this time she was treated with such respect and love we were very touched. A safe and friendly environment for your loved ones."

N W
carehome.co.uk rating: 4.50 out of 5

"Staff really friendly and helpful will do anything to help. The place is like a family, everybody is so kind and helpful. Very clean. Outside garden is lovely. You have all done a fantastic job over this hard time. Thank you for taking such good care of our mum. It must be really hard trying to keep them amused. Mum seems quite happy. You have all done a great job. Thank you."

C G
carehome.co.uk rating: 5.00 out of 5

"Our family would like to say a big thank you to all staff at Hampton Grove who looked after Dad during his recent respite stay. Being welcomed on arrival, and receiving wonderful care made his stay enjoyable, restful and happy. He especially enjoyed the food, along with the stimulating and engaging activities and interacting with the other residents. Once again thank you."

T F
carehome.co.uk rating: 3.75 out of 5

"A welcoming, friendly, well-run care home. The staff are very helpful and look after our mum well. There is a wide range of activities, social functions and outings for the residents which get them involved and enjoying themselves."

Sharon W
carehome.co.uk rating: 4.83 out of 5

"I wouldn't want my Mum to be anywhere else. Mum has dementia and Alzheimer's and is looked after very well. They always call me if anything untoward and also to update me on anything to do with Mum. Mum thinks she's in a Hotel and she might as well be as the staff treat her lovely."

Debbie C
carehome.co.uk rating: 5.00 out of 5

"This is a very good home. Friendly, helpful. The activities are very good. Lovely people that work here."

B R
carehome.co.uk rating: 4.33 out of 5

"I requested to return to Hunstanton, to bring back my memories. The activities team took me back to paddle in the sea."

J M
carehome.co.uk rating: 5.00 out of 5

"My aunt appears to have settled in well. The staff are very attentive to her needs. It is early days yet but we are hopeful that our first impressions are correct!"

S K
carehome.co.uk rating: 4.80 out of 5

"Hampton Grove have been caring and professional and very understanding at a difficult time for the family. Every staff member has gone out of their way to help, as I live overseas, keeping me informed and reassured about Mum's care. Well done all."

Ginny P
carehome.co.uk rating: 5.00 out of 5

"I only saw the dining room, it was very nice. I have not seen my friend's room. It would have been better to do a review on my second visit when I have had more time with my friend."

D D
carehome.co.uk rating: 3.63 out of 5

"Our friend's birthday. Thanks to the staff for catering, especially the cake."

Gordon L
carehome.co.uk rating: 5.00 out of 5

"Thank you for making the lovely room available for our friend's party. She got a lovely surprise, especially seeing four friends and receiving a card from her daughter in Australia."

Maureen L
carehome.co.uk rating: 5.00 out of 5

"My aunt has been in Hampton Grove since January 2022. I have always found the staff very caring to all the residents. She has been encouraged to interact with other residents in the lounge/dining room and participate in any craft/events. The nurses and carers have helped me on numerous occasions, explaining different issues or if she is upset when I leave. All her medical needs have been met, and I'm always informed and supported. Thank you for your care home."

Sue M
carehome.co.uk rating: 5.00 out of 5

"I find all staff, including the receptionists, very helpful. My wife appears to be well looked after and has settled in quite well. Although I only visit once a week, the carers keep me well informed of her health and situation, for which, I am grateful. On the whole, I'm well satisfied with everything as this gives me peace of mind, for which, I am most grateful."

M D
carehome.co.uk rating: 3.75 out of 5

"This care home is well staffed, clean and friendly. We had lunch with one of the residents, and the food was of excellent value. Bedrooms were of good size with ensuite bathroom, TV, etc."

John W
carehome.co.uk rating: 5.00 out of 5

"I have been living here for some time and I'm very happy and my needs are always carried out. The staff are very friendly and the activities are good."

J M
carehome.co.uk rating: 5.00 out of 5

"Mum was cared for here for three weeks after a traumatic and lengthy hospital stay. She was very well looked after it was an ideal place for her to recuperate. The staff were very friendly and kind. The management was very professional. I would definitely use again."

J W
carehome.co.uk rating: 4.67 out of 5

"The staff could not do enough to help and support. They have made the whole process much easier. My parents are now joining in activities that they have not done in years, and are enjoying a new lease of life."

Sally-Ann H
carehome.co.uk rating: 4.83 out of 5

"My mum has lived at the care home for seven and a half years no and has always been treated with kindness and compassion by all members of staff; carers, cleaning staff, receptionists, activity organisers, kitchen staff. In spite of her severe dementia she still loves her daily cooked breakfast and understands that those looking after her are kind."

J S
carehome.co.uk rating: 5.00 out of 5

"Visited my Father on the 1st of July and he was wearing his pyjamas bottom, even though he has over twelve pairs of trousers all labelled. Apparently, they have all disappeared and his pyjamas were the only option. He was also wearing someone else’s slippers even though we noticed he had a very swollen foot and the carers did not know if it was infected. He also was wearing someone's shirt. Two weeks ago when we visited he didn’t have any socks on and we’re told he didn’t have any even though he has more than twenty-five pairs. Finally, he had the worst haircut I have ever seen and how anyone thought this was acceptable completely amazes me. My father is not able to complain. As a visit is the only chance relatives have to see their loved ones it is just not acceptable."

Kate B
carehome.co.uk rating: 3.25 out of 5

"We have always been pleased by the care home staff and the internal facilities. However, in the past, I have expressed concern regarding the state of the gardens. I am delighted to report that a splendid effort has been made by the team of volunteers and the gardens can now be used and look so much better - well done!"

Joe S
carehome.co.uk rating: 4.25 out of 5

"Mum has only been at Hampton Grove for 4 months but appears happy and settled. It's a credit to the staff how they have coped during this difficult lockdown period. My sister and I have been able to visit Mum in the pod which has been great and the staff have been very accommodating in fitting us in, for that we are very grateful, thank you. Knowing mum is safe and being looked after is a huge relief. The outside needs a tidy-up."

Jane H
carehome.co.uk rating: 4.78 out of 5

"This review is having to be done during Covid restrictions so for me personally. I have not been inside the care home since the first lockdown, so I cannot technically say truly what the rooms and inside are like. I would however like to say I'm very impressed with the Pod rooms available to us and the staff have been and are excellent. As a family were are happy that our relative has been kept safe during this awful pandemic."

C L
carehome.co.uk rating: 3.83 out of 5

"I have been visiting the home for 10 and a half years. My sister in law was in here for 8 and a half years and now my husband for 4 and a half years. It is an excellent home. Staff good and caring. Food excellent. Always made welcome, staff like family. Have recommended several people."

A L
carehome.co.uk rating: 5.00 out of 5

"Although due to the coronavirus lockdown we have been unable to see my mother, I have been impressed with the response from the staff. We have been doing 'Whatsapp' calls with my mum, who seems to be in a good state of mind and is constantly reassure by the staff when she becomes upset about her situation. She seems to be well-fed and cared for."

K S
carehome.co.uk rating: 4.33 out of 5

"Very grateful for the ongoing care and kindness shown to mother during this Covid-19. Thanks to reception always friendly and efficient."

S P
carehome.co.uk rating: 5.00 out of 5

"As we cannot go into the home it's hard to do a review. But all the staff are very good and care for him. We have had garden visits and he comes out and is always smart and tidy. Now is the time we worry about coming to see him as it is too cold outside for him. My mum is in assisted living and has a flat with care but it is too cold to bring her now at 93 years old."

J M
carehome.co.uk rating: 5.00 out of 5

"My nan has been at Hampton Grove for three months. The staff are all fantastic. My nan is so happy. I cannot thank the staff enough. I would recommend Hampton Grove to anyone."

H O
carehome.co.uk rating: 5.00 out of 5

"My mum has to have temporary care whilst her husband was in hospital due to her having vascular dementia. Whenever I visited Hampton Grove or rang the staff were so friendly and kind. If my mum ever had to permanently go into a nursing/care home I would only choose Hampton Grove."

J E
carehome.co.uk rating: 5.00 out of 5

"I can only give my review prior to lockdown as I have not seen Mum since lockdown. However, I can only assume she is being looked after exceptionally well, as she was prior to this."

J L
carehome.co.uk rating: 5.00 out of 5

"Very caring for residents, most needed at these awful times."

K L
carehome.co.uk rating: 5.00 out of 5

"My father-in-law is very happy here and the overall level of care has been superb."

M G
carehome.co.uk rating: 5.00 out of 5

"Dad is cared for so well and staff go the extra mile for him."

Andrew H
carehome.co.uk rating: 5.00 out of 5

"Staff are caring and loving and in these difficult times of covid are doing a fantastic job to make the residents as happy and content as they can be in the current circumstances."

Liz H
carehome.co.uk rating: 5.00 out of 5

"The staff at Hampton Grove have made my aunt feel cared for and she has settled well. She feels safe and well looked after. I am very happy that she is safe and cared for."

B W
carehome.co.uk rating: 5.00 out of 5

"Still content with the care provided by Hampton Grove. Moving into yet another lockdown, they've not disabled them, and we're so grateful they can still safely and conveniently accommodate our meetings."

S G
carehome.co.uk rating: 5.00 out of 5

"The lockdown and Tier4 visiting using the two Pods have been well organised and reassured family members. Thank you."

K Y
carehome.co.uk rating: 5.00 out of 5