What our families say: Hampton Grove Care Home

We score 9.8/10

69 Reviews

Good

07 January 2020

View the report

"They do an amazing job of looking after my mother-in-law in these uncertain times. I know she is well looked after, which gives me peace of mind. May I take this opportunity to say a very big thank you to ALL of the staff at your Peterborough Hampton home for their incredible work and dedication in looking after my mother throughout this horrible time."

P Ecarehome.co.uk rating: 5 out of 5

"Outdoor visits are well organised by the staff. We are kept well informed, and there are opportunities to Skype residents. My dad is cared for brilliantly."

K Ycarehome.co.uk rating: 5 out of 5

"Although due to the coronavirus lockdown we have been unable to see my mother, I have been impressed with the response from the staff. We have been doing 'Whatsapp' calls with my mum, who seems to be in a good state of mind and is constantly reassure by the staff when she becomes upset about her situation. She seems to be well-fed and cared for."

K Scarehome.co.uk rating: 4.33 out of 5

"In these difficult times, I feel the home is doing all they can to keep my mum and all the other residents safe and well. The carers do a great job."

S Ecarehome.co.uk rating: 5 out of 5

"My nan was transferred to Hampton Grove after a fall at home amidst the covid pandemic, so it has been extremely stressful for our family, but after a shaky start with the reception team (I had the phone put down on me after enquiring about visitation, sounded like he was too busy to talk to me) The care team and entertainments staff have been amazing! My nan seems fairly happy (Which is a miracle in itself) I would like to say a special thank you to the lady who works with my nan as she has gone above and beyond for her."

Katherine Pcarehome.co.uk rating: 5 out of 5

"Hampton Grove was Mum's happy, caring home for the last 20-months. Although quite a private person, Mum made lovely new friends with both residents and carers and enjoyed activities such a char aerobics, cake decorating and crafts. I could call or visit whenever I wanted and was always welcomed and brought up to date with and medical needs etc. They really upped their game during the covid pandemic, quickly locking down the home, wearing PPE and having staff and residents tested. They also found ways to continue the activity programme without outside help. I have already recommended Hampton Grove to others. Thanks for all your hard work and best wishes to all the team."

P Ccarehome.co.uk rating: 5 out of 5

"Staff have been great during this difficult period."

S Gcarehome.co.uk rating: 5 out of 5

"He is very happy living here, which is the most important thing to me. Staff are always available for any enquiries we have, especially at this time when visiting is limited."

J Dcarehome.co.uk rating: 4 out of 5

"My father has been here for over 5 years. We have always been happy with the care he has received, especially since the Covid outbreak. The Barchester staff and management have done a fantastic job."

Dagmar Pcarehome.co.uk rating: 5 out of 5

"The main thrust of this review is the staff of Hampton Grove. Throughout the Covid-19 pandemic, they have all gone the extra mile in supporting my mother and all the other residents. Knowing she is in safe, caring hands is extremely comforting in these difficult times. Moreover, the compassionate and patient way they provide the Skype service means a great deal. All in all, a magnificent effort from a splendid team."

Joe Scarehome.co.uk rating: 4.67 out of 5

"My nan has been at Hampton Grove for 1 month. The staff are fantastic and make my nan very happy. I couldn't wish for my nan to be in a better place. All the staff are very professional and helpful."

Heidi Ocarehome.co.uk rating: 5 out of 5

"My Grandad has been here for 4 months. I can't express how happy I am with the care and support the home has provided. Always a fantastic team on and will always help and reassure me over the phone during these hard times."

James Hcarehome.co.uk rating: 5 out of 5

"When visiting we find the staff very friendly and helpful and my husband is always very clean and comfortable which has been of great comfort during these troubled times knowing he is being so well looked after. With thanks."

A Bcarehome.co.uk rating: 5 out of 5

"Although I have not been able to visit I am sure Mum is being looked after to the same high standard as previously and I have had reassurance by staff via telephone."

K Lcarehome.co.uk rating: 5 out of 5

"Due to the Covid lockdown measures, I am obviously unable to go into the care home, however, prior to this my mum was looked after with great care by all the staff and I do not think for one minute things will have changed in these very difficult times for them."

J Lcarehome.co.uk rating: 5 out of 5

"This is an excellent home. Everything that has been asked has been answered, the staff cannot do enough to help. Very pleased and as far as I am concerned, there is nowhere better that I would want my brother to be. Thank you."

K Ncarehome.co.uk rating: 5 out of 5

"I have found all the staff to be caring, considerate and capable. The carers on my mother-in-law's floor know her well and seem to bring out the best in her, especially during your FaceTime on the computer. In these difficult times, it's been good to know that she is being cared for with such dedication."

Susan Scarehome.co.uk rating: 4.17 out of 5

"Very good professional care."

M Pcarehome.co.uk rating: 5 out of 5

"Wonderful supportive staff. All needs are cared for promptly special thanks for the wonderful celebrations for Mother's 100th birthday, you really made up for us not being able to take Mother out (COVID-19). We met outside for 30 minutes to open cards and gifts plus a surprise cake!"

S Pcarehome.co.uk rating: 5 out of 5

"Amazing care during this unprecedented time. I have felt that I have been kept up to date and sure of my father's safety. I really appreciated how quickly the covid tests were taken."

S Gcarehome.co.uk rating: 5 out of 5

"The care of my Dad has been excellent. All the staff and managers are excellent. My dad loves the food and the people. He is not a mixer but has tried their best, always clean and tidy. If he has a mishap they are straight there to shower him. Cannot ask for more, great."

J Mcarehome.co.uk rating: 5 out of 5

"During the lockdown, there are weekly activity programs and weekly newsletters to keep relatives informed. I telephone to get regular updates from carers who are always kindly reassuring on my Dad's health and wellbeing, while we can't visit. The staff are all amazing."

K Ycarehome.co.uk rating: 5 out of 5

"The staff is excellent. Dad is happy and safe and cared for. The cleaners have not been the best but I know management is aware. The activities team is fabulous. The rooms I think need refurbing and for the money we pay, this should be done. The carpets and decoration are tired and dirty, curtains, etc and surely a large TV could be fitted."

M Tcarehome.co.uk rating: 4.17 out of 5

"Excellent service as always. Amazing staff and very professional."

Mandy Acarehome.co.uk rating: 5 out of 5

"This review is based on the past two months in regards to care/contact. We have been kept informed and received regular updates as to my mother's health and well being. The staff and management are informative, helpful and genuinely care for Mum during these awful times. In regards to the cleanliness, etc. this review is given on the past years Mum has been in the home."

Bev Rcarehome.co.uk rating: 5 out of 5

"Since my mother entered the care home in 2014 she has been well looked after by a caring and well-managed staff. She wasn’t the easiest person to look after but the staff were always on hand to deal with any issues that she had. After five and a half years of living there, we have to say that we were confident that she was happy and well treated. We visited every week she was there and got to know the staff really well. They were always very polite and professional and I will miss our weekly catch-ups. I would definitely recommend to anybody who was thinking of sending a relative to a care home to Avery House/Hampton Grove."

Kathleen Mcarehome.co.uk rating: 4.58 out of 5

"I have felt supported and reassured by management and carers while being unable to visit during the Covid Pandemic. The staff are dedicated and keeping morale high at such a difficult, dangerous time. True Heroes."

K Ycarehome.co.uk rating: 5 out of 5

"On arriving at the home I am always greeted by a smiling friendly face on the reception desk. All the carers and staff are friendly and helpful no matter what time I arrive or contact the home. My husband settled quite quickly in the home, enjoys his meals and although a shy man, is joining in with the activities. He thinks he is at work so likes being given little tasks to do, which makes him feel valued."

Jennifer Hcarehome.co.uk rating: 4.25 out of 5

"Even though we have not been able to go in and visit my mum I still feel that she is being looked after in a loving caring way. They keep in touch if there is a problem and they really don't mind that I phone in to check on her. I would definitely recommend Hampton Grove Care Home to friends. The rooms could do with a little makeover but that's cosmetic. The care is second to none."

S Ecarehome.co.uk rating: 4.67 out of 5

"No words describe how great this home and all the staff are. Wonderful and even more so in these unprecedented times."

M Acarehome.co.uk rating: 5 out of 5

"Mum has been a resident since June 2018 following a stay in hospital. She has had spells in hospital since but with the dedication and care of the staff, together with Mum's stoic attitude, she has pulled back from the brink. Everyone remains cheery and do their very best to keep the resident's spirits up,k especially in these particularly difficult times. Both Mum and I would like to thank everyone for all that they do."

B Scarehome.co.uk rating: 4.83 out of 5

"The care at Hampton Grove is excellent. My dad was taken very quick to the home as he got dementia. They were wonderful with him. All the managers, staff are lovely. Food very good, rooms are always clean and tidy. He loves all the staff."

J Mcarehome.co.uk rating: 5 out of 5

"Barchester Hampton Grove Care Home is a very happy and friendly place, everyone is cheerful and always happy to greet you. All the staff are very helpful and nothing is too much trouble. Everything is lovely and clean and bright. I'm sure all our residents are very happy and all feel really safe and loved. What a lovely garden, there is lots of space and some lovely plants and trees. Big thanks to all the wonderful staff, such special people."

Caroline Gcarehome.co.uk rating: 4.92 out of 5

"I am very pleased that I chose Hampton Grove as a care home for our mum. This home outshone others looked at and staff were very professional and friendly, which has never changed. If there are any issues the staff resolves them as soon as they can. Mum attends activities and especially enjoys the music and bingo! She quite often wins chocolate! The staff, from management to carers are kind and always smiling, nothing is any trouble for them. I thank them for the care, patience and dedication, especially at this difficult time. Hoping you keep safe and well."

Sharon Wcarehome.co.uk rating: 4.92 out of 5

"My Dad is treated with dignity and kindness. He eats well and is settled at Avery House. The staff listen well and work so hard to meet his needs. Management are superb."

K Ycarehome.co.uk rating: 5 out of 5

"Excellent care is given to my mother. She is unable to communicate verbally but the staff are kind, considerate to her needs. The home is a clean, friendly environment and rooms and overall appearance is very good. Great communication and updates had regularly."

B Rcarehome.co.uk rating: 4.75 out of 5

"Reception as the first point of contact very friendly and efficient. Staff friendly and welcoming. Concerns addressed promptly."

S Pcarehome.co.uk rating: 5 out of 5

"My husband has Parkinson' disease dementia and suffers from hallucinations. He hears voices and is paranoid at times so has very challenging behaviour. All the carers are very patient with him and are understanding. They are all very cheerful despite having a very difficult job."

J Hcarehome.co.uk rating: 4.42 out of 5

"My Mum has been in Hampton Grove Care Home since the beginning of the year. I have to applaud all the staff for their professional attitude and compassion they show to my Mum. I have found all the staff extremely helpful and they endeavour to resolve any problems as fast as possible. My Mum has virtually no mobility and can be a stubborn so n so, however, all the staff are patient and ensure my Mum has the best possible standard of life. I highly recommend Hampton Grove Care Home."

Andy Pcarehome.co.uk rating: 4.67 out of 5

"Excellent care for patients and relatives. 100% always given by staff and management."

M Acarehome.co.uk rating: 5 out of 5

"My father has only been in Avery House for a short time. He's very settled and he says its home from home. The rooms are a lovely size with their own bathrooms and that's a big bonus."

C Acarehome.co.uk rating: 5 out of 5

"An excellent care home, the treatment my mother-in-law received has been second to none. The facilities are excellent and the staff are very kind and caring."

M Wcarehome.co.uk rating: 5 out of 5

"My mum has been a resident since October 2019. During that time I have been very happy with the care she has received. The staff are very kind and caring and have always treated my mum very well. She is happy too and as I live a long way away this is a great comfort to me. The home and staff are welcoming and the staff always find time to update me as to how my mum is. I cannot thank them enough."

Lorraine Wcarehome.co.uk rating: 5 out of 5

"My dad is calm and content on the dementia floor. He eats well, and the staff work so hard to help him."

E Hcarehome.co.uk rating: 5 out of 5

"Very polite and caring staff on the ground floor where my mum is in. Staff go that extra mile with lovely smiles and let us know how mum is. Mum thinks the staff are wonderful."

Tracy Bcarehome.co.uk rating: 5 out of 5

"My mother has been a permanent resident here for just over two years, and as neither my sister nor myself live close by, I am totally dependent upon the carers and administration staff for all aspects of my mother’s wellbeing; a task that they perform admirably. They are all friendly, caring, efficient and good communicators, and I know they will always contact me if there is anything she needs. I am, therefore, confident that my mother is in capable hands."

D Dcarehome.co.uk rating: 5 out of 5

"So far, I've not noticed any impact of change in ownership - which is a great relief. As ever, the staff are fantastic. Two members of staff, in particular, are wonderful, as are all the staff here."

S Gcarehome.co.uk rating: 5 out of 5

"My mother came to Avery House on 30th November last year, originally for 2 weeks respite. She has been very happy at Avery and I have been more than happy with everything. The place itself and also the staff are excellent. The only reason I am moving my mother is because I live in Stamford, Lincolnshire and I'm finding the journey too much as I don't drive and have numerous illnesses myself. If it wasn't for this, my mum would be staying at Avery House."

P Gcarehome.co.uk rating: 4.83 out of 5

"Excellent service and quality of care given. Great management and front of house. Any problems addressed straight away."

M Acarehome.co.uk rating: 5 out of 5

"The staff were very welcoming and kind. They assessed my father quickly and efficiently to get him the aids he needed to help him. The staff listened carefully to him and us to make sure he was happy. The food was excellent and family were invited to join mealtimes. When he went into hospital a member of staff stayed with him until we arrived and the manager and her assistant visited him. They were very caring and he liked them."

Clare Wcarehome.co.uk rating: 4.58 out of 5

"It's been a marvellous experience. We enjoyed the bistro evening where we enjoyed fabulous food, amazing service and convivial company. I would not hesitate to recommend this home. I look forward to attending any future events."

Ian Scarehome.co.uk rating: 5 out of 5

"Avery House staff make every effort to make sure that my father is comfortable, safe and happy. They always make time for us when we have questions and concerns, and deal with matters in a friendly and professional manner. We consider ourselves very fortunate to have found such a lovely new home for my father."

J Wcarehome.co.uk rating: 5 out of 5

"The Halloween night was excellent. The staff put so much effort into the entertainment. They were so friendly and a credit to their profession and Avery House Care Home. The food was lovely and the residents really enjoyed themselves."

Tony Ccarehome.co.uk rating: 4.92 out of 5

"My mum has lived at Avery House for only a short time, however, when I first came to view the home, I knew as soon as I walked into reception. I wanted mum to spend her last days here. The staff are exceptional, kind, caring and treat all residents so kindly. The rooms are of 5-star hotel quality and the daily menus are amazing. Again, choice is wonderful. I cannot recommend Avery House enough. It will not only change my mum's life for the better. It is giving me total peace of mind that she is living in a safe and clean environment."

Ann Fcarehome.co.uk rating: 5 out of 5

"All staff are kind, caring, thoughtful and treat my mum with respect and kindness."

B Rcarehome.co.uk rating: 5 out of 5

"Great staff, mum welcomed, helped and made to feel at home. Encouraged to take part in activities. Very inclusive place if you want to join in. Lovely friendly environment, comfortable room."

K Wcarehome.co.uk rating: 4.83 out of 5

"Attended a bistro evening that was organised by the home in which my grandmother is a resident. I have to admit that I couldn't have provided a team of carers and auxiliary staff that look after the residents with such respect and dignity. Keep up the excellent work!"

Claire Scarehome.co.uk rating: 4 out of 5

"My father is a resident at Avery House. He is on the dementia floor. He is very well cared for, his depression has lifted because he has activities and exercises to do. He loves his food and is now content. I am so relieved that he is content and delighted with the staff at Avery House. They have a fantastic team and an amazing ethos."

K Ycarehome.co.uk rating: 5 out of 5

"I believe I should have been on the ground floor because my condition didn't warrant being placed with dementia residents."

P Hcarehome.co.uk rating: 3.58 out of 5

"I'm very grateful for all the care my mum is given. I know she is cared for and safe. The home listens to my concerns when I have them and acts upon them quickly within the parameters of mum's illness. My mum is settled and content."

R Lcarehome.co.uk rating: 4.17 out of 5

"I feel I need to explain to you what a fantastic team of staff you have on all levels. Very high standard of care, activities every day that involve all the residents, hairdressers and garden parties. Mum was at her happiest at Avery House and she spent five years there. We can honestly say she loved everyone. They were all kind, caring staff. Sadly Mum passed away. At Mum's funeral, one of the carers came along. Thank you from the bottom of our heart."

B Fcarehome.co.uk rating: 5 out of 5

"Overall we are very satisfied with the care home and the care given to my mother since she went into Avery House in September 2014. The staff are kind and courteous, but sometimes there seems to be a shortage of staff. My mother's worst fear was going into a care home, but she has coped remarkably well and that is obviously because of the care she receives."

Kath Mcarehome.co.uk rating: 3.75 out of 5

"Lovely friendly staff - the bistro night was amazing! Well done. Very relaxing atmosphere."

K Wcarehome.co.uk rating: 4.92 out of 5

"My friend had neglected herself before going into care. She was given support and encouragement to look after herself and responded positively to her new surroundings. The staff were always on hand to help in any way possible."

Roger Pcarehome.co.uk rating: 5 out of 5

"Mum came into Avery House in November on respite in 2017, loved it so much and found a new lease of life so, with the help of a social worker, mum came in permanently. The staff are so supportive and make mum feel important and she loves to join in most activities and staff say she thoroughly enjoys it and always has a smile. The home is so clean and fresh and the meals are lovely and very appetising. Having had a personal problem, they have supported me through and through."

D Bcarehome.co.uk rating: 5 out of 5

"I feel very safe and secure here, I know that I am eating better and have put on weight. The staff are all lovely and helpful. Since I have moved in I feel much better and healthier and am very happy to be living here!"

Theresa Ccarehome.co.uk rating: 4.33 out of 5

"I cannot find fault with anything I have seen so far. The home looks like a nice hotel and the staff are so friendly and helpful."

M Lcarehome.co.uk rating: 5 out of 5

"My mother and aunt moved to Avery House approximately 6 months after it opened during the time they were there they were treated with dignity and respect, my wife and I felt it so good my father-in-law has had several respites in Avery House and after my mother-in-laws death last March both father and my wife and I had no hesitation to make it his permanent residence."

Chris Pcarehome.co.uk rating: 4.83 out of 5

"Mum has been at Avery House Care Home for 5 years and has been happy most of that time. The staff are friendly and helpful and it is nice to know mum is being cared for in a well-run care home. I would recommend Avery House Care Home to others who are looking for care for a loved one in Peterborough. The management and team are always available if any concerns need to be raised and take any action if required in a timely manner. All in all a good home with the good staff."

Iain Ccarehome.co.uk rating: 3.92 out of 5

"Considering the management and carers are dealing with difficult situations often times, the service provided is good."

B Hcarehome.co.uk rating: 4 out of 5

"My mother is on the dementia floor and the residents are treated very well, but many times there are not enough carers available for the amount of attention the residents require. The carers do a very good job under pressured conditions."

L Ccarehome.co.uk rating: 3.45 out of 5

"Amazing care home. Team are wonderful. Home manager is great acts quickly. My uncle loves it at Avery House."

Nicole Acarehome.co.uk rating: 5 out of 5

"Good home with friendly people."

J Lcarehome.co.uk rating: 5 out of 5

"Avery House has restored my faith in residential care. My mother who suffers from Alzheimers was initially admitted for emergency respite care when my father was hospitalised but is now permanent. I have been impressed with the very good care shown as well as the approachability and friendliness of staff who listen and try to accommodate clients' needs. Medical care has been good and appropriate. My father is now also in residential care at Avery House, initially for respite following his hospitalisation, but has now requested to stay and he really likes it there. It was a welcome surprise to be invited for a care review for both parents to discuss any concerns or issues I might have had. I was also grateful of the offer of an escort for a hospital appointment. For me the only improvement is that there seems to be a loss of personal clothing through the laundry process. I have been a carer from afar and wish I could find somewhere equivalent on the South Coast closer to my home."

L-Acarehome.co.uk rating: 4.5 out of 5

"My wife was a resident of Avery House for five months until January 2017. She has Alzheimers and has difficulty in communicating her needs. The management and staff managed her difficulties with care and imagination and were always ready to chat and distract her if she was agitated or upset, over and above what was expected. Any problems were dealt with immediately. There was always a friendly welcome and I felt she was in a safe, secure environment. She was settled, enjoyed the activities. Unfortunately, her condition deteriorated to a point where she had to leave for a more suitable environment. Many thanks to Avery House."

M Ccarehome.co.uk rating: 4.17 out of 5

"I cannot praise Avery House enough. My friend has been in for a month now, and every time I go, the staff are so friendly, welcoming and so caring to the residents. I tell my friend 'it is like being in a hotel'. This afternoon they had the most fantastical musical afternoon. The residents were so happy, singing and joining in the dancing. The carers really 'care', and enjoy working there. Lovely people."

Beryl Wcarehome.co.uk rating: 5 out of 5

"Avery House is a lovely, friendly home. You have given us peace of mind. Mum is really happy and loves the home. All the staff are very polite, nothing is too much trouble. I must praise the member of staff on reception and the carers are fantastic."

S Fcarehome.co.uk rating: 4.42 out of 5

"The care given to my father is excellent. They have progressed him with his washing and shaving showing great sensitivity."

Paul Pcarehome.co.uk rating: 5 out of 5

"All staff are well trained, polite, friendly and ready to help. This includes reception staff who are exceptional. Food is of a high standard with the rooms spotlessly clean and well equipped. Would recommend this home to everyone."

C Lcarehome.co.uk rating: 4.83 out of 5

"As a resident I feel happy of Avery House, I'm content and I would not want to be in another home, I like the staff."

Robin Bcarehome.co.uk rating: 4.58 out of 5

"The staff at Avery House were very caring and made mum's stay as enjoyable as possible. The facilities were always clean and well maintained. The food is a good standard and a reasonable choice."

J Acarehome.co.uk rating: 5 out of 5

"The management team are outstanding and are always there if you need them. The home always has some kind of activities going on. The staff are amazing with the residents and always show compassion and respect. Amazing home and very friendly. Would recommend to anyone for their family member to go there. Keep up the outstanding work you all do."

Gemma-Louise Bcarehome.co.uk rating: 5 out of 5

"The home has improved over the last months. I realise it has had difficulties but standards did fall especially with personal care and cleanliness of room. Standards have really improved in both areas. Now the new staff are getting established care is very much improved. I have and will continue to recommend Avery House as an excellent home."

A Lcarehome.co.uk rating: 4.42 out of 5

"My Mum has been a resident here for nearly two years now and whilst it has always been difficult for me to see her gradual deterioration, the staff here have always treated her with the care and dignity she deserves."

Andrew Jcarehome.co.uk rating: 4.08 out of 5

"On arrival, I found the staff to be very polite and courteous, providing a friendly environment."

B Scarehome.co.uk rating: 5 out of 5

"Dad has been in the home for 18 months he was in fair health when he arrived, but has deteriorated in the last few weeks. He is cared for very well, on the whole. Sometimes I find that messages do not get passed on, But the staff are very friendly, quite a high turn over through, sadly."

Sue Bcarehome.co.uk rating: 3.75 out of 5

"It was like staying at a grand hotel. All the staff were exceptionally caring, kind, helpful and supportive. I cannot recommend Avery House highly enough. The facilities were outstanding. The food was excellent, the hair salon was a lovely treat, just like a pamper experience. Don't hesitate in stay at Avery House, you will be delighted."

M Wcarehome.co.uk rating: 5 out of 5

"I love visiting my friend who lives at Avery House. He is so happy there. All staff from the receptionist through to the housekeeping team and carers to management. I am always made feel welcome. Nothing is too much trouble. Recently I have witnessed amazing activities with residents on the second floor, care staff were using Active Mind box - excellent work. Well done Avery House."

Paulo Acarehome.co.uk rating: 5 out of 5

"Lovely, caring home. Super staff and take good care of mum."

David Acarehome.co.uk rating: 4.75 out of 5

"Mum is certainly happy and well looked after by a brilliant team of staff. We are made very welcome every time we visit. I would definitely recommend Avery House to anybody."

Paul Ecarehome.co.uk rating: 5 out of 5

"We are so happy with the care my nan has been given. The staff are friendly and helpful. My nan is very happy here and that is very reassuring."

Claudia Ecarehome.co.uk rating: 4.58 out of 5

"I believe it would be very difficult to find another care home where residents could have better care. Any needs are attended to promptly and staff are cheerful and friendly. Their attitude towards relatives is first class. Any concerns are always discussed and satisfactory outcomes achieved. If my husband was not happy there I would know just by looking at him! The leadership of the management team permits through all departments."

Judith Bcarehome.co.uk rating: 4.67 out of 5

"In all the time I have been here I have never had any of the staff less than smiling and helpful."

Olive Scarehome.co.uk rating: 5 out of 5

"Welcome - first class, better than any other I have encountered. Staff generally caring, although some will rise to provocation - only human, focus on dementia. Activities treated as a priority - not as an optional extra as elsewhere. Any below standard staff do not last long. Comprehensive training, some of which I have experienced in my capacity as a volunteer with the activities team. Management team - very strong, there is not one of them I wouldn't have employed myself when in business."

Bryan Bcarehome.co.uk rating: 4.08 out of 5

"My mother is very well cared for by all the staff - carers, activity organisers, cleaning and kitchen staff alike. She is treated with great kindness."

Judy Scarehome.co.uk rating: 5 out of 5

"Brilliant staff and brilliant home."

Sandra Ecarehome.co.uk rating: 5 out of 5

"Avery House is amazing, the care team are great. Words can't describe how great they are. My uncle is so happy at Avery House. The management team are great as well, always happy to help."

K Scarehome.co.uk rating: 5 out of 5

"I would like to say: I have stayed here before and really love it. The staff are lovely and good to me and the food is very good, I can't fault it. I am thinking of staying here permanently. The maintenance guy is very good and would put anything right for me."

Alan Dcarehome.co.uk rating: 4.33 out of 5

"Excellent care home. Staff are always helpful. In my mother's words, "the staff are lovely". The rooms are clean and tidy as are the association rooms. I have experienced the activities on my visits which are always enjoyable."

Francis Fcarehome.co.uk rating: 5 out of 5

"Very attentive and caring staff who value each and every resident. The whole environment is of a very high standard providing a real "home from home" which is very safe and secure."

T P Rcarehome.co.uk rating: 5 out of 5

"I have been happy and very grateful to each and everyone at Avery House Care Home. Everybody has worked very efficiently and looked after me very caringly. The staff carry out the work that the residents ask them to do, even if it is not their work. Thank you very much to each and everybody. With best wishes."

Vira Jcarehome.co.uk rating: 4.67 out of 5

"Staff in the care home are really nice and considerate to residents needs."

P Lcarehome.co.uk rating: 4 out of 5

"The staff are always very helpful, they go above and beyond their duties. The home has a lovely atmosphere. My brother is happy and loves living at Avery House. The manager is very approachable she is a breath of fresh air, nothing is too much trouble. Cannot praise the home enough."

Joyce Scarehome.co.uk rating: 5 out of 5

"The care both my mum and mother-in-law receives here is beyond words, the staff treat them both like their own mum's as I would expect. The home is managed very professionally and take great care to make sure all the resident's needs are met and also have time for the families at all times. My mum has settled very well here after trying two other homes who couldn't meet her needs. The care here is so good. I have already put my name down for a room when I am ready, Seriously."

L Ecarehome.co.uk rating: 5 out of 5

"Avery House has a lovely setting and within a dedicated team of carers plus all of the other roles - managers, administrators, activities people, housekeepers, catering and maintenance staff - whose work is vital to provide a safe, secure and welcoming home for elderly people. It is a fairly large home which affords a highly-developed organisation but it still has a warm feel to it because the staff are friendly, and as it has four floors, each floor is like a little home in itself. I've always observed that residents are treated with warmth and dignity and I know that my mother is well looked after here."

Alan Fcarehome.co.uk rating: 4.92 out of 5

"I am very happy with everything in general and so is my mother and my father. I would recommend you to all."

Andre Qcarehome.co.uk rating: 5 out of 5

"I found this home in Peterborough very good for my mum. Staff lovely overall, great place, a nice friendly atmosphere there’s always something to do for the resident's nothing is ever too much trouble."

Adrian Dcarehome.co.uk rating: 4.25 out of 5

"Brilliant. I cannot express how kind and helpful everyone is."

L Pcarehome.co.uk rating: 5 out of 5

"Mum has been unsettled due to being moved upstairs as she requested this as it is quieter, but did not like the change. The management and staff have been wonderful and nothing has been too much trouble. They got Mum moved back as soon as a bed was available to where she was and the whole family are so grateful. The staff are lovely and nothing is too much trouble. We are really happy Mum is here as she is so well looked after. It's like one big happy family. Thank you all."

C Gcarehome.co.uk rating: 5 out of 5

"My mum has been in Avery House for several years. We are both very happy with the level of care she receives. The staff are very friendly and show interest in mum's wider family. Communication is generally very good. I would certainly recommend Avery House to anyone looking for care for an elderly relative."

Liz Ccarehome.co.uk rating: 5 out of 5

"Very friendly and welcoming home. Excellent caring staff, good quality food, well cooked and served. My wife has been in 4 different residential homes in the area and this is by far the best."

M Scarehome.co.uk rating: 5 out of 5

"I have been treated well by the staff."

Richard Pcarehome.co.uk rating: 5 out of 5

"My mother-in-law moved into this care home in September. Before that she was in hospital for 10 days, previously having lived in her own home with carers attending. The team at this care home were excellent in the way they came to the hospital to assess Mum and explained all the procedures very clearly when my wife and I previously visited the care home. The transfer by the NHS was smooth and the welcome at the home was comforting and well carried out. Mum has a lovely light room and has settled in well with excellent support from all the staff. This move has taken a lot of stress out of our lives."

Chris Rcarehome.co.uk rating: 5 out of 5

"Excellent manager. The carers do a brilliant job, maybe could be a few more carers as the elderly do need a lot of time. Unfortunately, they have not the extra time to spend with each resident."

D Pcarehome.co.uk rating: 4.42 out of 5

"My mum has received nothing but excellent care while being in Avery House. The constant empathy, dignity and patience given is amazing. All staff are kind, considerate and informative when asked anything about my mum which gives me, as her daughter, peace of mind during my mums deterioration in her condition. 100% excellent management and staff, including reception."

M Acarehome.co.uk rating: 5 out of 5

"My father has settled in extremely well, and this is due to the staff. They treat dad in a very caring manner, and he loves his new home."

J Jcarehome.co.uk rating: 5 out of 5

"I am very pleased with the overall care in Avery House. Nice clean environment, a happy place. All staff very kind to residents and families, occasionally they seem understaffed but try hard to care for everyone. They do need more activities as in the last few months I haven't seen or heard as much singing going on and other activities."

G Scarehome.co.uk rating: 4.33 out of 5

"I am a friend of the home and visit quite often visiting for fundraising events and have got to know some of the staff and a lot of the residents."

A Mcarehome.co.uk rating: 5 out of 5

"Very pleased with the care provided. There is a great culture among the staff who always seem to have time and are diligent in their work. It's the people at Avery who make the difference. Thank you."

R Mcarehome.co.uk rating: 4.18 out of 5

"My great aunt moved from her home of 50 years into Avery House Care home in May 2017. This was a huge lifestyle change and initially, she was upset as she could no longer live independently. The management and staff were extremely kind, caring and welcoming and this gave us (her family) huge comfort knowing she would receive the care and attention she required. The facilities and room were homely, clean and a very high standard. Unfortunately, my aunt died of a heart attack in September 2017 and the kindness, support and care they gave not only to my aunt but the family, went above and beyond expectations. They are simply amazing."

Kerry Gcarehome.co.uk rating: 5 out of 5

"My mother has been at Avery House for nearly one year. During this time she has received good care and staff have treated her as an individual with individual needs. She is treated with dignity and management have always listened and dealt with any requests made."

Anna Hcarehome.co.uk rating: 4.42 out of 5

"Brilliant!!"

K Scarehome.co.uk rating: 5 out of 5

"My mum sadly passed away after 8 1/2 years in Avery House. The care, respect, dignity and love she was given along with the support, I will never forget and Avery House will always be my home."

Julie Wcarehome.co.uk rating: 4.5 out of 5

"Very understanding and helpful. Listened to us and will change things where necessary."

L Ccarehome.co.uk rating: 4.58 out of 5

"In the two year's my uncle has been a resident I've visited virtually every week and I've never seen or heard anything going on which has caused me any concern. The staff say they want to treat residents as they would want their own mother/father to be treated and this comes across."

Christine Scarehome.co.uk rating: 4.5 out of 5

"On arrival, all staff were welcoming and remembered mum from March. Lovely room light and airy."

Anita Dcarehome.co.uk rating: 5 out of 5

"Impressed with the overall standard of the care home. Particularly impressed with the way in which the staff engage the residents. My uncle appears to be settled and happy in the home he joins in with activities, has formed a friendship and engages well with staff."

A Scarehome.co.uk rating: 4.08 out of 5

"A very happy and well run home. It is always clean, fresh and tidy. My friend is very happy and content with her home and loves the staff. There has been a continued improvement at the home with the new manager. Al the staff are motivated and very much customer centred."

David Tcarehome.co.uk rating: 4.92 out of 5

"What can I say - a lovely, caring home, staff are amazing, so caring - nothing is too much trouble for them. Lots of activities and socialising. Food looks delicious too! So pleased we found this home for our Mum. Thank you so much - wonderful care home."

S Wcarehome.co.uk rating: 5 out of 5

"My mum has been in this care home for 18 months and I cannot fault the care that she receives. So much so, that my husband's sister is now in there care."

J Lcarehome.co.uk rating: 5 out of 5

"My mum had a few problems but Avery staff have dealt with them and now she is happy and very settled. We are all happy with the care at present."

J Lcarehome.co.uk rating: 4 out of 5

"Dad came here as a lonely 87 year old who had lost his confidence following a fall. In the time he has been here he has become part of a friendly and supportive community which has helped restore his quality of life, I would not trust his care to just anyone and searched for a while to find the right place for him. Avery House is definitely it and I would recommend it highly."

Paul Hcarehome.co.uk rating: 5 out of 5

"Staff, management, cleaners, chefs and receptionist are the most helpful, caring, kind, friendly and honest people. They made my mum's stay wonderful. I am sorry she has to leave."

B Rcarehome.co.uk rating: 5 out of 5

"Amazing, patient, centred care has helped my mother to settle into Avery House Care Home despite living in London since 1950. Lovely surroundings, close to shops, green spaces and amenities but most importantly extremely caring staff and very hands-on manager. P.S. I love the contact with the young students doing their DofE."

Yasmin Rcarehome.co.uk rating: 4.5 out of 5

"There has been a big improvement in the home under the new management. The staff have been allocated to each floor and this ensures continuity of care and also allows the residents to recognise and relax with familiar faces."

S Acarehome.co.uk rating: 5 out of 5

"Mum stayed at Avery House for 4 weeks for respite. We were very happy with the care given to mum, all her needs were met in a professional manner. The staff are caring and friendly."

W Ecarehome.co.uk rating: 4.42 out of 5

"Very pleasant to visit my relative in this care home environment."

K Lcarehome.co.uk rating: 5 out of 5

"Avery House has been a lifesaver for my father and me. Following a stroke, he was withdrawn, not getting out of bed or washing (even with carers) while living in his own home. Once in Avery, he was helped out of bed in the mornings. He is clean and happy. He is well fed and can mix with others though chooses often to eat in his room. He is helped with all daily activities. The staff are very caring and compassionate, despite my father having some inappropriate behaviour. The home is well run. Every one smiles and chats when I visit (daily). My only negative points are it is quite expensive compared to some other homes. But are they as good as Avery?"

Nikki Pcarehome.co.uk rating: 4.67 out of 5

"Avery House Care Home is like your own home. That feeling of security and safety is all around the home. A smile and kind word can make the difference when you are not with loved ones every day."

Karen Scarehome.co.uk rating: 4.25 out of 5

"Excellent care. The friendliness of the staff, always made to feel welcome, nothing is too much trouble. I feel if there was a problem, it would be sorted, hassle free. I feel that within the last 4 months my brother's health and wellbeing has 'shot up' because of the care and attention that is given to him by home. Thank you Avery House."

Kelvin Ncarehome.co.uk rating: 5 out of 5

"Had a wonderful evening on Halloween. The three-course meal was delicious, staff very attentive and entertainment great. The highlight was staff performing 'Thriller'."

Sharon Ccarehome.co.uk rating: 4.5 out of 5

"Very pleased with care my father receives. The staff are extremely caring and respectful."

Deborah Ccarehome.co.uk rating: 3.92 out of 5

"Excellent management and staff. Kind, considerate and very helpful."

A Ycarehome.co.uk rating: 5 out of 5

"Generally all services provided are of good standard. The staff are usually helpful and friendly. Some problems in the past with newspaper deliveries. Also items missing from residents bathrooms."

Ray Hcarehome.co.uk rating: 3.83 out of 5

"My husband has 10 weeks a year respite here. He loves coming and has never had any complaints. Food, care and comfort are all excellent."

Susan Bcarehome.co.uk rating: 5 out of 5

"The first time I arrived at Avery House to visit my sister-in-law I was taken aback by the whole appearance, I thought I was in a 5 star hotel. The receptionist was very courteous and helpful, the members of staff I found equally helpful. The home is kept immaculately clean and up to date with its decor, my sister-in-law's room on the ground floor overlooks a beautiful garden through her patio doors. Every day there's a full itinerary of activities for the residents and trips out. The residents are treated with respect and kindness, I came away knowing that my sister-in-law is well cared for and happy."

M Rcarehome.co.uk rating: 5 out of 5

"For me, it is the staff that make Avery House Care Home so wonderful. Having just attended the Halloween dinner, the food, atmosphere and staff entertainment was outstanding! Nothing was too much trouble, the staff are so enthusiastic and kind and fun! I applaud them all!"

Mandy Tcarehome.co.uk rating: 5 out of 5

"Happy with all aspects of care within the home. However, the turnover of staff is a concern. Stability of carers, particularly for dementia suffers, would be beneficial."

L Bcarehome.co.uk rating: 4 out of 5

"Always happy with the care here. Helpful staff, kind, considerate and well informed, Many thanks."

S Gcarehome.co.uk rating: 5 out of 5

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