"This home is amazing. It is hard to believe they have the same CQC rating as the home my mother moved from; they are infinitely superior in every way. Everybody smiles, everyone is kind and extremely respectful of residents and, most importantly, everyone knows what they are doing. The team truly operates as a team with everyone, whatever their role, taking a full part. Staff make time to go at the individual resident's pace, creating a very calm and supportive atmosphere. I am so pleased we have discovered this home for Mum. I know now that she will be well cared for in a totally holistic way for the remainder of her days. This home is not just ticking the boxes as far as care is concerned, they are going way beyond. Everyone there should be really proud of what they are doing and the positive difference they are making to the vulnerable people in their care. Well done Hagley Place staff. Keep up the good work - we really do appreciate it."
carehome.co.uk rating: 5 out of 5