Reviews for Hagley Place Care Home

My Dad loves this place and is probably the happiest I've seen him in years. From the get go, the staff have taken the time and care to understand his needs and wants. They are clearly taking the time and effort to do everything they can to make him feel at home, and he does.

That care and attention has always been extended to me, and other friends and family members that visit.

Having no experience of care homes other than the horror stories you see on TV, Hagley Place has truly opened my eyes to what a good care home can be.

Thanks to all the staff, you're doing an amazing job!

"The bed not particularly comfy suggest senior management be required to spend at least a week sleeping in one of these beds. The shower needs a small shelf on which to place shampoo etc. My experience with shower grab handle was hilarious, this already reported to management. The TV was no use to me as teletext was unavailable reported twice bit not resolved. Bed pillow pathetic, quilt barely adequate. Staff excellent, always a kindly word and friendly smile with exception."

Albert G
carehome.co.uk rating: 3.92 out of 5

"Mum has been a long-term resident at Hagley Place. They have cared, loved and met her needs as she progressed through all the stages of dementia. Sadly Mum passed away recently and again the staff were wonderful in keeping me informed and caring for her up until her peaceful passing. They have been supportive of my brother and I, we couldn't have chosen a better place. Thank you to all the wonderful staff at Hagley who made Mum as happy and comfortable as possible in her illness."

Ruth L
carehome.co.uk rating: 4.17 out of 5

"Having spent many hours visiting care homes in the country with my brother, looking for care for our 93-year-old mother, Hagley Place was the last home we visited and on entering immediately felt it was the right place. We were given a warm welcome and the whole feel and atmosphere were so welcoming and homely. My mother entered the home in October 2019 and we have been very pleased with her care. The carers and certain ones, in particular, have developed a close and caring relationship with my mother, especially lately in lockdown. I would have no hesitation in recommending this home."

Virginia C
carehome.co.uk rating: 4.67 out of 5

"Hagley Place have been nothing short of incredible during Covid-19 and have made every effort to keep residents in touch with family and friends. I can only thank them for all they have done and continue to do in a very difficult time."

L F
carehome.co.uk rating: 5.00 out of 5

"My parents were accepted for respite care at the beginning of the Covid-19 lockdown, for which I am very grateful to Hagley Place. The care they have both received has been excellent. Phone conversations with staff have also been very reassuring. I can only complete this survey on what my parents have told me as understandably, I have not been allowed on the premises. Well done to Hagley Place on their organised visiting scheme. It's very well planned."

Daisy T
carehome.co.uk rating: 5.00 out of 5

"It has been good to be able to visit these past three weeks again. Well organised under a gazebo through the window. It has been a long time! Thank you for all the extra care re COVID."

Valerie C
carehome.co.uk rating: 5.00 out of 5

"I hadn't been able to see Dad for quite some time until recently and when I did I was absolutely thrilled to see that he actually looked better than he had done for years. This in itself speaks volumes. A big thank you to all the hard-working staff who have also treated Mum like family."

Rachel H
carehome.co.uk rating: 4.92 out of 5

"I would like to thank all the staff at Hagley Place for the excellent care they have provided to my father and for keeping him safe during the pandemic. Although indoor visits have not been possible, the staff have helped facilitate window visits and have been very helpful in responding to telephone enquiries. The recent acquisition of the visiting pod has made a big difference to the visiting experience, especially for my elderly mother. It is clean, weatherproof and warm, and allows us to be close to my father without having to wear masks because of the perspex screen."

Mark W
carehome.co.uk rating: 4.58 out of 5

"Today has been a good day. Visited mom in Hagley Place and was allowed into moms room following their high level of safety precautions including a lateral flow COVID test. It was lovely being able to sit and enjoy each other’s company in moms own environment in her room. I’m very much looking forward to next weeks indoor visit to be able to see her again. In the meantime, the regular window visits will have to do but the staff make visiting such a pleasure. Always pleasant and a welcome smile. I’m very happy that mom is so well cared for there. Thank you all at Hagley xx"

Cheryl K
carehome.co.uk rating: 4.92 out of 5

"My husband has been happily settled in Hagley Place Care Home for 20-months. I could not wish for a better place for him. Relaxed, happy atmosphere and wonderful, caring staff, who are informative and welcoming to resident's families. The next best thing to home! A deeply felt thank you to them all."

Chrissie H
carehome.co.uk rating: 5.00 out of 5

"My 90-year-old mother has been with Hagley Place for a little over a year. My initial impression was more akin to a four-star hotel than a nursing home. A purpose-built property, it has an abundance of design features to cater to the less mobile of our loved ones. Light and airy, with corridors wider than most hospitals. For more able relatives, there is a lovely open plan coffee area which is a great social aspect for the residents, also a lovely place to meet up with my mother for a coffee and chat with other residents (pre covid). There are always a high number of carers and nurses on hand to help with any enquiries or to assist in any way they can. The staff are incredibly friendly and go to great lengths to solve any new issues that arise with my mother's health. The precautions they put in place for the pandemic have been remarkable, and we have been kept up to date on a regular basis. Even in the many months, I could not visit, I had no concerns for her wellbeing."

Paul H
carehome.co.uk rating: 4.92 out of 5

"The staff at Hagley are exceptional and always go over and above to care for the residents. My mum-in-law has had an extremely tough time the last few years, but we have been comforted in the knowledge that she is being cared for by such a fantastic team. Thank you Hagley."

S R
carehome.co.uk rating: 5.00 out of 5

"The way visits have been organised since regulations eased has been a joy. Since my husband is now unable to walk visits in the garden with good weather have been very rewarding. The staff should be congratulated on how they have responded to all the extra work these visits entail. Thank you."

V C
carehome.co.uk rating: 5.00 out of 5

"Hagley Place is a happy home, the staff are always smiling and willing to help. In the very challenging circumstances of Covid-19, the organisation has managed well. My brother, who is in the nursing wing, was saddened that he was confined to his room, but at the same time he could not understand the huge restrictions we were all living under! I am glad to be able to visit again."

S M
carehome.co.uk rating: 4.00 out of 5

"All the staff at Barchester Hagley Place have shown tremendous care and kindness to my mother. She has been very well cared for and has enjoyed a quality of life which simply would not have been possible elsewhere."

David T
carehome.co.uk rating: 5.00 out of 5

"Over the five and a half years my mother-in-law has been under the care of Hagyley Place Care Home, me and my wife have been very impressed with the personal and friendly care given to her. On our visit, we have always been treated very well and details of her general condition (currently aged 98 1/2 years old) have always been honest and to the point. Our only concern overall has been the very high costs incurred at Hagley Place and indeed all care homes nationwide."

V H
carehome.co.uk rating: 4.25 out of 5

"I cannot emphasise enough how impressed I have been with Hagley Place. The manager and her team have created a wonderful environment that dispels every pre-conception of a care home. It is welcoming from the moment that you make the first call and you feel that as a family you are in the safest hands possible."

Kay R
carehome.co.uk rating: 5.00 out of 5

"Met with the gardener of Hagley Place Care Home as I had made some wooden flowers and some signs for a tea party they were having, such a lovely lady and I could tell that she loved her job making the garden as bright and cheerful for the residents. Fabulous setting, although due to Covid I could not go in, the outside looked clean, tidy, well kept! Lovely place to stay I'm sure."

Sara N
carehome.co.uk rating: 4.58 out of 5

"I am a carer for my dad who has dementia. I was recommended Hagley Place residential care, for a week of respite, dad is staying in the nursing wing. He is so happy and the care is amazing. The nurse rang me to say dad needed a blood test, they have been in contact with dad's doctor and the local doctor has also been to see dad. I am blown away by the care dad is getting. He has made friends, had a bath which has always been difficult with dad, the food is amazing and we have booked dad in for another 2 weeks as it will be greatly beneficial for him. The staff are so caring, we will definitely be bringing dad back for respite again."

Louise R
carehome.co.uk rating: 5.00 out of 5

"I have been really impressed with our experience of Hagley Place. All of the team are so welcoming and friendly. Nothing was too much trouble. Everyone was incredibly attentive and tuned in to the needs of the residents. The attention to detail and level of care my Grandad received was excellent. The rooms here are a fantastic size and resident comfort is clearly a priority. The interiors have been decorated and furnished to a high standard and the layout has been well thought out. Grandad raved about the food, had his hair cut and joined in with more activities than he has in a long time. The peace of mind knowing that my grandad is so well looked after is a real relief. My only criticism is nothing to do with the home or the staff but the prices Barchester charges - it is expensive, not everyone will be able to afford to go here but the level of care is something that should be accessible to everyone. I wish more of the money would go to the staff themselves. If you can afford it, go!"

Rebecca O
carehome.co.uk rating: 4.83 out of 5

"Since my husband came to Hagley there has been a significant difference in his personality and behaviour. I have no words for the outstanding care my husband is receiving. I feel as though I've finally got my loving husband back."

L A
carehome.co.uk rating: 5.00 out of 5

"My auntie has always been happy here. The staff are extremely kind and very welcoming. I feel very happy with her safety and the security of the home."

K N
carehome.co.uk rating: 4.42 out of 5

"The level of care and support my granddad has and is receiving is beyond exceptional. It makes me so emotional to finally have a part of him back. Hagley Place truly goes above and beyond for the residents. Lovely home and atmosphere. Words can't describe."

M J
carehome.co.uk rating: 5.00 out of 5

"I wouldn't wish to be anywhere else. The care given is second to none. The response from the bell is quick. If anyone could come and chat occasionally, although care staff and cleaners are good, that would be lovely. She is bedbound. Food is good but do like it hot."

B H
carehome.co.uk rating: 4.75 out of 5

"I am very happy living at Hagley Place. She has many friends and Hagley is a very friendly home. I love the minibus trips. Like having my hair done. Activities are really good and staff are very caring and good with activities. All staff are caring and helpful. As long as we are happy, our families are happy."

A L
carehome.co.uk rating: 5.00 out of 5

"My partner has Multiple Myeloma (bone marrow cancer) and Alzheimer's. Sadly, I'm no longer able to care for her by myself so she is being looked after by the lovely people at Hagley Place while her family are arranging care services. We are both delighted by the care she has received during her time in respite. Both I and her family were concerned that she would find it too stressful to find herself in a new space with absolutely everything unfamiliar. It only took a day or so for her to feel comfortable in her "hotel room" - and it did feel like many of the hotels we've stayed in over the years. She has always been happy and alert when I've visited and I've always felt a sense of care throughout the home. I should point out that my partner's stay was during the Covid pandemic. The staff had to be scrupulously careful of hygiene and safety, nevertheless, I was always made to feel welcome. This care home is based on genuine care and I would be happy to stay here myself."

Robin B
carehome.co.uk rating: 4.17 out of 5

"My father has been a resident at Hagley Place for over four years, during which time, he has gone from being a frail old man with memory issues to being a 96-year-old with advanced Alzheimers. Throughout this time, he has been cared for almost as a family member, and we, his family, have also felt cared for. From the first time I set foot in the home, I was impressed by the atmosphere, by the awareness and friendliness of all the staff, even those just passing in the corridor. Having worked in the care sector for many years, I have never been so impressed. At no point during my father's life at Hagley Place has the level of care and the close relationship the staff have had with him ever dropped or lessened. I have the utmost admiration for how the staff have managed through the Coronavirus pandemic; while it must have been so stressful and upsetting for them they have been unfailingly cheerful, helpful and caring. I owe them a lot for the peace of mind their care of my father has given me."

M F
carehome.co.uk rating: 5.00 out of 5

"My grandad was in the dementia ward for just over a week. He was welcomed by all the staff. Sadly he took a downhill turn and Sunday morning the family were warned it wouldn’t be long. All the staff were absolutely fantastic with all the family whilst we watched and waited. The care and understanding we all received but most importantly my grandad received was, without doubt, the absolute best. The whole family have only got good reports for all the staff. And we thank them all for making a traumatic time more bearable."

Karl J
carehome.co.uk rating: 4.17 out of 5

"I had an incident where I fell and broke my hip a couple of weeks ago and I could not have had better care than I have received at Hagley Place. They are the best."

Eileen T
carehome.co.uk rating: 4.83 out of 5

"My mum has been in Barchester Hagley Place Care Home since February 2024. We were all very reluctant to place Mum in residential care but she was no longer safe at home and since she has been there, we have been nothing but impressed with the level of support and care at Hagley Place. The individual support they have given Mum has been incredible and this also extends to the support they have given us when things have been difficult. We are always made to feel welcome when we visit Mum and the fact that we can take our dogs in to see her has made a huge difference to her. There always seem to be people around and different activities going on for the residents and their families. I can't say enough good things about the staff there, every one of them does an amazing job."

Samantha D
carehome.co.uk rating: 5.00 out of 5

"The team have continued to provide fantastic care and service as Mum's needs have developed. Some issues have seemed intractable but with patience, love and attention, the best experience possible has been achieved for her. Our family is enormously grateful for all that is done... Invariably well beyond the call of duty. Looking after individuals with such complex needs is very hard and the staff have done fantastically with humour, respect but most of all, everyone seems to genuinely care. Thank you."

Sebastian P
carehome.co.uk rating: 5.00 out of 5

"My brother has been in Barchester Hagley Place Care Home for two and half years. He has complex physical and emotional needs plus struggles with communication. The whole staff have been amazing at establishing a rapport with him, treating him with dignity, respect and meeting his very specific individual needs. They have tapped into his interests, cajoling him kindly when he is being stubborn but also respecting his right to make decisions. Every member of staff, from nursing, catering, activities coordinator, gardener and maintenance team, works over and beyond to create a caring, happy environment for the residents. The staff are constantly bringing in entertainment, music, dance, arranging activities and outings for the residents. I always feel any concerns we have, as a family, are dealt with promptly with understanding and we are always made to feel welcome in the home. We cannot thank the staff enough for the care and kindness my brother receives."

Sheila H
carehome.co.uk rating: 4.67 out of 5

"Mum has been a resident at Barchester Hagley Place Care Home for over a year now and I am very thankful for the level of care provided for her. It’s a friendly, happy environment which is clear as soon as you step into the building to the light, airy café lounge with views onto the beautifully kept gardens. The staff in every department are friendly, positive and supportive. Mum is content, safe and secure here and particularly likes the food and enjoys the gardens and I am so grateful to all the carers who work hard to support her health and well-being. Thank you Hagley Place."

Sandra H
carehome.co.uk rating: 5.00 out of 5

"This is the second care home that my mum has resided in - in comparison to the first, Hagley Place is better. All aspects of the care my mum receives are excellent. She has dementia and can become very unsettled. She seems to be happy and content where she is. We really like the fact that the caring team remain the same people with few, if any, bank staff."

Peter H
carehome.co.uk rating: 4.92 out of 5

"My mother has lived at Hagley Place for 4 years. In that time we have had the opportunity to observe the day to day life in the home. We are impressed by the caring nature of all the staff and how our mother interacts with them, when she asks for a hug the staff are quick to oblige. We are also impressed by the speed at which the nursing staff address any health issues and liaise regularly with the local GPs. The catering at Hagley Place is excellent and varied, Mum really enjoys the food. There are events and activities going on regularly which Mum doesn't always join in with but the opportunity is there. Hagley Place, despite it's corporate appearance has a very friendly and homely environment."

D N
carehome.co.uk rating: 4.92 out of 5

"My Mum moved to Hagley Place last September very reluctantly as she wanted to stay in her own bungalow but Mum was not safe anymore even with care going in. I visited a number of homes but knew the first time I walked into Hagley Place that it would be our first choice and if they had a vacancy this home would be the one I would want Mum to live in. Staff made me feel very welcome and it just felt like the home I wanted Mum to live in. The difference in my Mum is absolutely amazing. Mum is looked after so well, she is now stimulated, has wonderful food, enjoys the many outings, and has put on weight. She looks so well now compared to how she was 8 months ago. The staff are absolutely amazing. The home is very clean. The activities and events they put on are incredible. I know my Mum is safe, very well cared for and she is very happy. I can only say every time I visit it feels like I am at home with her and her new family. I cannot recommend Hagley Place highly enough."

Janice M
carehome.co.uk rating: 5.00 out of 5

"My cousin had been a resident at Hagley Place for six and a half years before passing away in February. During this time, as a regular visitor, I frequently observed a strong, caring and professional team at work. All departments work seamlessly together to provide a caring, fun, friendly and safe environment for all residents. The treatment provided is award-deserving and I'm grateful my cousin experienced such love and support throughout her stay at Hagley Place."

J W
carehome.co.uk rating: 4.67 out of 5

"My dad has been a resident of Hagley Place for over 4 years. He has dementia. I visit frequently and have always found the staff and have treated my dad with care kindness and courtesy. They have adapted his care to meet his changing needs. They keep me informed and I always feel welcome when visiting. I like the whole staff ethos with all staff members interacting with residents. I would recommend Hagley Place to anyone looking for a care home."

Jeanette N
carehome.co.uk rating: 4.75 out of 5

"The family are all very pleased with the home. The staff are lovely, polite and pleasant and always go that extra mile to help if there are any problems. The home is clean and tidy and the staff always have time to talk to about any problems you have. The food is excellent even if the resident has to have a special diet. Lots of activities going on and around the home. Lovely enclosed gardens. Fully recommend this home."

Patricia A
carehome.co.uk rating: 4.42 out of 5

"My mother came to Hagley Place Care Home from the hospital when she needed nursing care. From our first point of contact when the team at Hagley until the day she died, we were made to feel welcome and cared for. The staff were all friendly and approachable. They did everything possible to make my mother's final weeks pleasant and comfortable. She was always treated with respect, care and dignity by nurses, carers, admin staff and the maintenance team who took time to put up a birdfeeder for her where she could see it from her bed. I shall be forever grateful that her final weeks were spent in such a special place with excellent care. Thank you!"

Kate C
carehome.co.uk rating: 4.73 out of 5

"This is a wonderful, caring home. It is led by an amazing manager who understands each and every one of the residents and their needs. The ethos is warm, welcoming and tangible. I feel my sister is not only well cared for, but her needs are understood. The rooms are a delight and spacious. The staff are kind, caring and attentive. The food is super. The gardens are a wonderful resource and are lovely, peaceful, and give a calm space. The manager has built a strong team, and I feel confident that my sister will be well supported throughout her 'journey'. There are meaningful activities and a real sense of socialisation, so important for our loved ones. Ludlow is a lovely town and full of great little places to visit, so our sister can still engage in normality in a lovely setting when we visit. The home has a minibus and outings take place too. I have also been so well supported in my sister's move to Hagley Place by staff, and that extension of care is much appreciated."

Anne G
carehome.co.uk rating: 5.00 out of 5

"Having inspected a number of care homes, my anxieties were put to rest from the moment I entered Hagley Place and met one lady who showed us around. There was whoever we went, an atmosphere of calm and comfort that I had not found elsewhere. It was later when my friend moved in, that I witnessed the standard of care and love shown towards the guests that make Hagley Place unique in my experience."

Norman S
carehome.co.uk rating: 4.92 out of 5

"I have been here for the weekend to see my sister from Northern Ireland. I could not believe how well she is being looked after. Today was her 90th birthday, and the staff were so kind and supportive; they all made our day so special and one to remember. The home is excellent, clean and tidy and has amazing facilities. Can’t stress enough how the whole home has made us welcome. Highly recommend this home."

S T
carehome.co.uk rating: 5.00 out of 5

"We attended my friend's 90th birthday party at the home. This was a really well organised event with a lovely meal and party. The staff could not have done more to make my friend's day very special."

Patrick C
carehome.co.uk rating: 5.00 out of 5

"Everyone at Hagley Place has been friendly and supportive helping settle my mum into her new home after a deterioration in her condition. The carers are professional and treat the residents with dignity and compassion and are supportive to relatives."

J H
carehome.co.uk rating: 4.42 out of 5

"We, as a family, are over the moon with the care that Mum has received here. Everyone that works here will go out of their way to help with everything we have asked for. Mum has come on so very well and is happy living here, and for that, we are so grateful to all the staff. I would not hesitate to recommend here for your family members/loved ones to live."

K B
carehome.co.uk rating: 5.00 out of 5