Reviews for Hagley Place Care Home

Hagley place care home, has a very warm place in my heart, the residents are well looked after, person centred care ensures they can flourish as individuals and in group situations. The amazing team of staff are well lead and extremely caring. Right from the moment they enter the building through to their journey of eternal life, Residents are treated with dignity, respect and compassion. As an ex employee I write this review with the knowledge that Hagley Place Barchester is a wonderful Care home for resident's staff and families alike. If you are looking for a loving and caring environment for a loved one, Hagley Place is definitely the one to choose.

Choosing a care home for your loved ones is one of the most difficult decisions you will ever have to make. I can say, without a shadow of a doubt, that Hagley Place is the right choice.
All the staff go above and beyond to ensure that residents in their care feel safe, happy, heard and well cared for. That same care and support is given to the relatives too. The open door policy means you can visit whenever you want to and you really do become part of the Hagley Place family.
In my experience, with several family members, moving to Hagley Place gives people a new lease of life. Knowing there is always someone there to help you, talk to you, listen to you, motivate you, frees you up to just enjoy living.
I can not thank everyone at Hagley Place enough.

My Dad loves this place and is probably the happiest I've seen him in years. From the get go, the staff have taken the time and care to understand his needs and wants. They are clearly taking the time and effort to do everything they can to make him feel at home, and he does.

That care and attention has always been extended to me, and other friends and family members that visit.

Having no experience of care homes other than the horror stories you see on TV, Hagley Place has truly opened my eyes to what a good care home can be.

Thanks to all the staff, you're doing an amazing job!

"The bed not particularly comfy suggest senior management be required to spend at least a week sleeping in one of these beds. The shower needs a small shelf on which to place shampoo etc. My experience with shower grab handle was hilarious, this already reported to management. The TV was no use to me as teletext was unavailable reported twice bit not resolved. Bed pillow pathetic, quilt barely adequate. Staff excellent, always a kindly word and friendly smile with exception."

Albert G
carehome.co.uk rating: 3.92 out of 5

"Mum has been a long-term resident at Hagley Place. They have cared, loved and met her needs as she progressed through all the stages of dementia. Sadly Mum passed away recently and again the staff were wonderful in keeping me informed and caring for her up until her peaceful passing. They have been supportive of my brother and I, we couldn't have chosen a better place. Thank you to all the wonderful staff at Hagley who made Mum as happy and comfortable as possible in her illness."

Ruth L
carehome.co.uk rating: 4.17 out of 5

"I cannot emphasise enough how impressed I have been with Hagley Place. The manager and her team have created a wonderful environment that dispels every pre-conception of a care home. It is welcoming from the moment that you make the first call and you feel that as a family you are in the safest hands possible."

Kay R
carehome.co.uk rating: 5.00 out of 5

"For 7 years mum has been cared for entertained and protected by the wonderful staff at Hagley. I find communication with the home easy and I am updated in between my visits if necessary."

R L
carehome.co.uk rating: 4.83 out of 5

"Met with the gardener of Hagley Place Care Home as I had made some wooden flowers and some signs for a tea party they were having, such a lovely lady and I could tell that she loved her job making the garden as bright and cheerful for the residents. Fabulous setting, although due to Covid I could not go in, the outside looked clean, tidy, well kept! Lovely place to stay I'm sure."

Sara N
carehome.co.uk rating: 4.58 out of 5

"I am a carer for my dad who has dementia. I was recommended Hagley Place residential care, for a week of respite, dad is staying in the nursing wing. He is so happy and the care is amazing. The nurse rang me to say dad needed a blood test, they have been in contact with dad's doctor and the local doctor has also been to see dad. I am blown away by the care dad is getting. He has made friends, had a bath which has always been difficult with dad, the food is amazing and we have booked dad in for another 2 weeks as it will be greatly beneficial for him. The staff are so caring, we will definitely be bringing dad back for respite again."

Louise R
carehome.co.uk rating: 5.00 out of 5

"I have been really impressed with our experience of Hagley Place. All of the team are so welcoming and friendly. Nothing was too much trouble. Everyone was incredibly attentive and tuned in to the needs of the residents. The attention to detail and level of care my Grandad received was excellent. The rooms here are a fantastic size and resident comfort is clearly a priority. The interiors have been decorated and furnished to a high standard and the layout has been well thought out. Grandad raved about the food, had his hair cut and joined in with more activities than he has in a long time. The peace of mind knowing that my grandad is so well looked after is a real relief. My only criticism is nothing to do with the home or the staff but the prices Barchester charges - it is expensive, not everyone will be able to afford to go here but the level of care is something that should be accessible to everyone. I wish more of the money would go to the staff themselves. If you can afford it, go!"

Rebecca O
carehome.co.uk rating: 4.83 out of 5

"Since my husband came to Hagley there has been a significant difference in his personality and behaviour. I have no words for the outstanding care my husband is receiving. I feel as though I've finally got my loving husband back."

L A
carehome.co.uk rating: 5.00 out of 5

"My auntie has always been happy here. The staff are extremely kind and very welcoming. I feel very happy with her safety and the security of the home."

K N
carehome.co.uk rating: 4.42 out of 5

"My partner has Multiple Myeloma (bone marrow cancer) and Alzheimer's. Sadly, I'm no longer able to care for her by myself so she is being looked after by the lovely people at Hagley Place while her family are arranging care services. We are both delighted by the care she has received during her time in respite. Both I and her family were concerned that she would find it too stressful to find herself in a new space with absolutely everything unfamiliar. It only took a day or so for her to feel comfortable in her "hotel room" - and it did feel like many of the hotels we've stayed in over the years. She has always been happy and alert when I've visited and I've always felt a sense of care throughout the home. I should point out that my partner's stay was during the Covid pandemic. The staff had to be scrupulously careful of hygiene and safety, nevertheless, I was always made to feel welcome. This care home is based on genuine care and I would be happy to stay here myself."

Robin B
carehome.co.uk rating: 4.17 out of 5

"My parents were accepted for respite care at the beginning of the Covid-19 lockdown, for which I am very grateful to Hagley Place. The care they have both received has been excellent. Phone conversations with staff have also been very reassuring. I can only complete this survey on what my parents have told me as understandably, I have not been allowed on the premises. Well done to Hagley Place on their organised visiting scheme. It's very well planned."

Daisy T
carehome.co.uk rating: 5.00 out of 5

"My father has been a resident at Hagley Place for over four years, during which time, he has gone from being a frail old man with memory issues to being a 96-year-old with advanced Alzheimers. Throughout this time, he has been cared for almost as a family member, and we, his family, have also felt cared for. From the first time I set foot in the home, I was impressed by the atmosphere, by the awareness and friendliness of all the staff, even those just passing in the corridor. Having worked in the care sector for many years, I have never been so impressed. At no point during my father's life at Hagley Place has the level of care and the close relationship the staff have had with him ever dropped or lessened. I have the utmost admiration for how the staff have managed through the Coronavirus pandemic; while it must have been so stressful and upsetting for them they have been unfailingly cheerful, helpful and caring. I owe them a lot for the peace of mind their care of my father has given me."

M F
carehome.co.uk rating: 5.00 out of 5

"The level of care and support my granddad has and is receiving is beyond exceptional. It makes me so emotional to finally have a part of him back. Hagley Place truly goes above and beyond for the residents. Lovely home and atmosphere. Words can't describe."

M J
carehome.co.uk rating: 5.00 out of 5

"I am very happy living at Hagley Place. She has many friends and Hagley is a very friendly home. I love the minibus trips. Like having my hair done. Activities are really good and staff are very caring and good with activities. All staff are caring and helpful. As long as we are happy, our families are happy."

A L
carehome.co.uk rating: 5.00 out of 5