What our families say

Barchester Hagley Place Care Home Recommended on carehome.co.uk
We score 9.7/10

34 Reviews

Barchester Hagley Place Care Home Recommended on carehome.co.uk
Good

11 July 2017

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"This home is amazing. It is hard to believe they have the same CQC rating as the home my mother moved from; they are infinitely superior in every way. Everybody smiles, everyone is kind and extremely respectful of residents and, most importantly, everyone knows what they are doing. The team truly operates as a team with everyone, whatever their role, taking a full part. Staff make time to go at the individual resident's pace, creating a very calm and supportive atmosphere. I am so pleased we have discovered this home for Mum. I know now that she will be well cared for in a totally holistic way for the remainder of her days. This home is not just ticking the boxes as far as care is concerned, they are going way beyond. Everyone there should be really proud of what they are doing and the positive difference they are making to the vulnerable people in their care. Well done Hagley Place staff. Keep up the good work - we really do appreciate it."

Lynne H
carehome.co.uk rating: 5 out of 5

"On entering Hagley Place, there is a friendly, relaxed atmosphere. All the staff greet you, even if they don't know you. Everyone is helpful and makes your visit a good experience. My husband settled down immediately and improved physically and mentally in the 3 weeks he was there. I would have no hesitation in letting him stay there again and have recommended Hagley Place to friends."

Ann C
carehome.co.uk rating: 4.33 out of 5

"Hagley Place has enabled myself and my husband to have proper breaks away for the first time in the four years dad has lived with us. I feel confident that dad who has mixed dementia is cared for and is safe. It also gives him the chance to mix with other people. The staff are all so kind to me and my dad that it makes a difficult situation that bit easier."

J N
carehome.co.uk rating: 4.75 out of 5

"Thank you for looking after my husband the care you gave him was the best and all so the kindness was very good, also your help and kindness you gave to all the family."

Dorothy E
carehome.co.uk rating: 5 out of 5

"My mother-in-law was cared for to an excellent standard. The genuine care, warmth and professionalism of the staff is outstanding. Nothing is too much trouble. I visited my mother-in-law, during unsociable hours, late at night, early morning due to commitments, she was always well cared for and happy. The staff stayed with us right through to end of life care and treated my mother-in-law with respect and dignity to the end. I cannot recommend Hagley Place highly enough and would like to thank them for their support."

S J
carehome.co.uk rating: 5 out of 5

"My mother moved into the nursing wing of the care home on 22nd April and died 27th July. Throughout that time we could not have asked for any better care by the staff at all levels, it was excellent. Staff were welcoming, kind, and always has time for her. She enjoyed the activities while she was actively mobile, and when bedridden and in her last days. The standard of care was exemplary and my brother and I couldn't have asked for more help for ourselves at that time. Medical staff kept us informed and a place to sleep and meals were provided. Care homes don't come any better than Hagley Place Care Home."

Michael D
carehome.co.uk rating: 4.83 out of 5

"I have only been here for about 3 months and can honestly say that the nursing, food and general feeling is second to none. I am very happy and find the staff so helpful in every way and I am glad I came."

Eileen J
carehome.co.uk rating: 4.83 out of 5

"I have been extremely impressed with the care provided to my Mum since February this year as a resident at Hagley Place. Mum is cared for with dignity and respect and it is clear that the staff have been trained with a focus on Alzheimer's and dementia care. Mum is calm, happy and settled. The setting is homely, clean and well organised. When we visit with our young children we are all made to feel very welcome and always offered a drink and treats for the children too! When a parent has developed dementia it is worrying and difficult, we feel lucky to have found such a special place for Mum now that it is not possible to be at home anymore."

Kathryn K
carehome.co.uk rating: 4.92 out of 5

"Overall, the care mum receives is acceptable and there are many carers she has made a good bond with. Sometimes there are little issues that niggle - support socks and odd shoes, which, by the nature of a dementia unit can go missing. However, one shoe on and one shoe off should have been noticed and support socks being put on and checked for wrinkles/discomfort should be part of her care. Otherwise, staff are always friendly, cheerful and take the time to talk to mum."

R L
carehome.co.uk rating: 3.73 out of 5

"My father has been in Hagley Place since April, three months. Whenever I have visited, the staff have been very friendly and helpful. His nursing needs appear to be well met and I am informed of any issues that may arise. The food is excellent and it is lovely that relatives if they wish, can book a meal when visiting. I value this as I live over three hours drive away. It takes time for a resident to settle in and I was relieved when he recently said to me, with a smile "I quite like it here!"."

Michele D
carehome.co.uk rating: 4.75 out of 5

"Hagley Place is a very good dementia care home. My client is well looked after and all her needs are met; the environment is light, airy and a real sense of homeliness. The staff are always welcoming and helpful. My client's wellbeing and physical health have improved. Well done Hagley Place and staff."

Gordon F
carehome.co.uk rating: 5 out of 5

"The staff are friendly, approachable, professional and very vigilant in all the activities. My aunt is very fortunate to be living here."

Daphne P
carehome.co.uk rating: 4.92 out of 5

"Hagley Place is accommodating, clean, friendly and a lovely place to live. Words can't express how I love where I live."

M C
carehome.co.uk rating: 5 out of 5

"The management, nurses, carers and housekeeping staff were very, very caring. This showed not only in the medical care which was, of course, complete and efficient, but in the attention they gave to the residents. My wife was a resident for twenty-one weeks. The staff looked after her not just at regular intervals, but all the time. The care they give her is more than I can express."

B S
carehome.co.uk rating: 5 out of 5

"From the outset, we have received a first class service. Warm, friendly people who genuinely make residents feel at home."

Seb P
carehome.co.uk rating: 5 out of 5

"An excellent place to live with top quality staff and facilities. Respite assessment and admission was thoroughly professional and the move to permanent residency seamless."

S J
carehome.co.uk rating: 4.58 out of 5

"All staff from housekeeping, carers nurses to management were always friendly, helpful and efficient. My dog and I were welcome to come at any time. My husband was treated with dignity, patience and great care. I particularly noticed the unhurried, compassionate assistance he was given towards the end when it became obvious that he was in great need of it. Thak you all."

Ursula S
carehome.co.uk rating: 4 out of 5

"Always made to feel welcome by the staff who could not be more helpful. A load off my mind with him being here."

John B
carehome.co.uk rating: 4.67 out of 5

"Mum enjoyed her second stay here and is looking forward to coming in July."

Jasmine R
carehome.co.uk rating: 5 out of 5

"Excellent facilities. Kind and helpful staff. Mum was treated very well during her two week stay. As a family, it was reassuring to know that mum was receiving an excellent level of care for her demanding needs in a quiet modern environment. If mum chose respite again we would not hesitate to use Hagley Place care Home."

Elizabeth F
carehome.co.uk rating: 5 out of 5

"I have found whilst staying at Hagley Place, that everyone has been very kind and helpful. The food is excellent and my room is very comfortable."

M B
carehome.co.uk rating: 4.45 out of 5

"Useful for people who retire. I like it here I have no complaints. I am cared for very well."

A C
carehome.co.uk rating: 3.92 out of 5

"Would not choose to live in a care home yet on a permanent basis, but it was a safe and secure place to be cared for while my family were away."

C G
carehome.co.uk rating: 4.64 out of 5

"My father has been in Hagley Place for the last 4 years. He has been cared for extremely well and is now very frail and needs constant care. The carers are wonderful - the food is good and the help from all the staff is excellent. In the past perhaps more entertainment and activities could be more forthcoming. A well-designed building with every comfort."

Jane W
carehome.co.uk rating: 4.25 out of 5

"Pleasantly surprised at how nice it was. There was a nice atmosphere and the staff were lovely and helpful. They treated my wife in a caring and compassionate way."

John L
carehome.co.uk rating: 4.44 out of 5

"I would like to thank all staff for the excellent kind, competent, compassionate care and nursing given to my mother during her last few weeks. It was particularly impressive to see the personal engagement by staff with her as an individual. I know my brother's and I made the right choice with Hagley Place as our mother's final home."

Keith F
carehome.co.uk rating: 5 out of 5

"My mother was in Hagley Place for 13 months. Last week she died there and I can honestly say the end-of-life care was wonderful. All the staff took such care over my mum, both medically and personally. They looked after me and my relatives with tender loving care, both before and after my mother's death. During her time as a resident, staff took the trouble to get to know my mum and to spend time with her. She felt secure, safe and valued, and came to see it as her home. I cannot recommend Hagley Place highly enough!"

J B
carehome.co.uk rating: 5 out of 5

"I am very happy here, well looked after."

M H
carehome.co.uk rating: 4.73 out of 5

"Walking into Hagley Place one immediately gets a feeling of a friendly yet well managed home. All the staff are on first name terms with the residents and as a visitor, I have always been treated with warmth, courtesy and a readiness to answer any of my questions. It was difficult time for my partners family, once it was recognised that he was no longer able to live at home. But to see him settled and well fed with his dignity maintained, in a safe and supportive environment has made us all feel so much happier. He is able to join in with many of the activities provided. Tea time can be a bit hectic when there is only one member of staff on duty. A lovely lovely home."

Sheila H
carehome.co.uk rating: 4.58 out of 5

"We have found the facilities and staff excellent. I would like to mention especially the helpful attitude of the admin staff during a difficult period of my wife's life."

Michael A
carehome.co.uk rating: 4.92 out of 5

"Having contacted Hagley Place on behalf of a friend - the manager came to visit him. Arrangements were made for him to view. We were made most welcome by all staff, always 'hello and a smile'. The property is warm, comfortable with excellent facilities, food is good with a selection at each meal. My friend has now been in Hagley Place for 4 weeks and is happy and well cared for. I would not hesitate to recommend this house to any person wishing to have a happy retirement."

Pamela T
carehome.co.uk rating: 5 out of 5

"I am very happy here and well looked after. I have just become 100 years old and would happily recommend this home. On my birthday all my family visited and dined with me. We were all catered for very well especially by the manager and her husband who is an experienced chef. I had so many cards and good wishes from all the staff who helped to make my birthday very special. We were also waited at the tables by the managers son - lovely. I tell everyone how well I am looked after."

Myfanny H
carehome.co.uk rating: 4.58 out of 5

"My mum has stayed at Hagley Place several times for respite care and she always enjoys her time there, seeing it as a little holiday. I asked her recently how many marks she would give the staff and she said 10 out of 10. It is a blessing to have this facility nearby and I can highly recommend it. The high standard and the staff are caring and well trained."

Hilary C
carehome.co.uk rating: 5 out of 5

"We have found treatment and respect very good kind and helpful. Food seems fresh and plentiful and a cup of tea and coffee is very welcome at all times when visiting and nice to share with the resident at all times mostly in their room if the resident is in bed at odd times. The staff are very patient with care for my husband who requires aid when feeding and dressing, they help him with not feeling uncomfortable which is considerate."

Kay T
carehome.co.uk rating: 4 out of 5

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105