Reviews for Fountains Care Home

Fountains very kindly hosted a meeting of local Volunteer Managers from a range of Solihull charities. We received a warm and friendly welcome and were shown to a beautiful dining room in which to hold our meeting. We were also treated to a delicious afternoon tea! After the meeting, we had a show-around of the excellent facilities. We were extremely impressed by the high quality of the build and by the luxurious and well-appointed rooms. Thanks so much to the lovely staff who looked after us. We all felt that Fountains will be a great asset to our local community and look forward to the opening!

I recently visited The home during care home open day, I was very impressed with the welcome I received.
I spent some time with Sara The home manager she was so kind and took the time to make us feel welcome.
It’s rare to get time with the management team in the care sector so this was amazing, interactions between staff and residents was lovely to see definitely considering the home for the future.

I attended for the first time last week to provide entertainment for the residents. I had a room full they were all very happy and content with this lovely home and told me thy enjoyed the food and were well cared for. Staff were helpful and welcoming to me, I was impressed by the attractive sitting room and bistro area.

"Our mom spent a week in fountains and the staff were brilliant, she came back home much better in herself, big thank you to everyone. See you in October again"

Derek B
carehome.co.uk rating: 4.58 out of 5

"This was my first experience of a care home and it was excellent. The personnel were all excellent without exception. They were all so helpful, and smiley. The quality of the food was exceptional, constructed with thought and care. Never ordinary gravy but with cider or something added to increase the flavour The bedroom had all that I needed TV. Remote, wide screen, and large toulet/shower room. Lovely thick towels. I was so lucky to hit on this home first time."

Martin P
carehome.co.uk rating: 4.33 out of 5

"Mum, myself and my husband attended a lunch BBQ. A lovely event that we all enjoyed, especially Mum, as she enjoys social events. Hospitality today was marvellous as usual, a big thank you to the kitchen and to our wonderful activities lady, who always works extremely hard to create a happy experience."

Susan D
carehome.co.uk rating: 5.00 out of 5

"We joined mom for the BBQ it was really lovely and the staff were so pleasant and accommodating. Great variety of food too. Thank you."

S N
carehome.co.uk rating: 4.18 out of 5

"Mum came for a weeks respite care. Fountains has been excellent with her care and all staff found to be friendly and welcoming. The food choices were plentiful and all her visitors, young and old, made very welcome."

Beverly B
carehome.co.uk rating: 5.00 out of 5

"My mother was a resident at Fountains for the last five months of her life and we cannot fault the care, professionalism and commitment of the whole team who looked after her. Fountains provided a wonderful environment for a frail old lady struggling with vascular dementia and a number of age-related co-morbidities which made staying at home with my 92 year old father no longer possible. The Fountains team welcomed her (and my father, who visited virtually every day), into a beautiful, safe place in which she could live her best life - engaged with and understood by charming and warm staff, engaged and entertained by the activities programme, fed by an expert catering team and where her personal needs were attended to with dignity and skill. When difficulties and crises arose (which they of course do) they were always handled with kindness and professionalism."

David Y
carehome.co.uk rating: 5.00 out of 5

"There are no words that can possibly praise Fountains Care Home enough! They have literally changed our world. Dad is currently in to build himself up for a hip operation and the help, support, care, food, compassion, and friendship we have received are outstanding. Saying thank you will never be enough. We are so incredibly grateful for everything."

Judith S
carehome.co.uk rating: 5.00 out of 5

"October has been a very pleasant month at Fountains Care Home. The staff are happy and very quick to help and engage with visitors and residents resulting in a relaxed atmosphere for everyone. Music and laughter, greet visitors at the front door. Wonderful! There is a buzz of activity including cleaning and repairs which makes staff and residents feel valued and confident in their surroundings. Many Thanks!"

S M
carehome.co.uk rating: 4.42 out of 5

"My experience of Fountains has been totally 1st class. Following an accident, I needed to find some short-term care for my 90-year-old mother. Based on a number of criteria, I spoke to the manager, and she came to stay. The manager and her staff have all been magnificent. Their attitude along with the facilities at Fountains are all excellent, and most importantly, my mum loves it there. Well done Fountains."

Peter H
carehome.co.uk rating: 5.00 out of 5

"Mum is happy at Barchester Fountains Care Home but we have a constant problem with the food which she says is bland and doesn't taste of anything."

T P
carehome.co.uk rating: 3.67 out of 5

"We attended the Coronation celebration this afternoon. Not sure if King Charles had a fabulous afternoon tea in London, but we did at The Fountains in Solihull. A thoroughly well-planned, executed and enjoyed the afternoon by all. Thank you to all! Especially to two members of staff in particular."

R F
carehome.co.uk rating: 4.92 out of 5

"A brilliant afternoon celebrating the King's Coronation. The entertainment was excellent and the afternoon tea was beautifully presented and freshly made. Many thanks to all at Barchester for working so hard and making it such a memorable afternoon for Mum and all the family."

Trevor B
carehome.co.uk rating: 5.00 out of 5

"Absolutely fantastic - five-star care in every sense! From the warm and informative welcome around the home by the truly skilled receptionist to answering our specific and detailed requests, I can honestly say every member of the Fountains Team is fabulous! They are professional, caring and compassionate! We were impressed by their knowledge, their concern, their humour and their understanding of our situation. Fountains are totally brilliant! The family are impressed with all aspects of care offered; it was a total no-brainer to choose Fountains as the place for my brother to be cared for! Nothing is ever too much trouble for the wonderful staff! They are all fantastic. You can ask them anything, and they know the answer! They are so kind and reassuring at all times. Nothing is too much trouble. His room is cosy and beautifully decorated, the food is outstanding, activities enjoyable and varied, and the cinema room has an abundance of movies. He's safe and happy. Thank you so much, Fountains!"

Bernadette H
carehome.co.uk rating: 5.00 out of 5

"Out of this world. So kind and helpful. Nothing was too much trouble. Stayed for three and half months and gained one stone. The whole experience was perfect and would stay again. The activities were great."

H F
carehome.co.uk rating: 5.00 out of 5

"Came to an afternoon tea event, which was wonderful. Nice to see staff from 12 months ago and see improvements, particularly the increased number of activities. The food was good, in a lovely setting."

Della G
carehome.co.uk rating: 3.50 out of 5

"We have had an amazing experience with all the staff at Fountains in settling our mum into their care. Since April, Mum has faced such sad times through hospital stays, rehab and the sudden loss of our wonderful dad. Mum has received excellent care and friendships from the lovely staff who have been so caring and understanding. Mum is very much now settled and embracing a new chapter in her life. As a family we experienced a wonderful afternoon at a superb country and western event with line dancers, singers, fete and delicious goodies! Then during the same week, we had an afternoon tea which was absolutely scrumptious. All homemade cakes. Mum was in her element! Finally to top this week, Mum had asked for a celebratory birthday Sunday lunch for her brother, which was beautifully arranged by the team and superbly hosted with such kindness. Nothing was too much trouble. I can honestly say for Mum it is a home from home. We appreciate all the care and kindness from everyone."

Susan D
carehome.co.uk rating: 5.00 out of 5

"My mother moved to Fountains in May and was made very welcome by the wonderful staff here. Beautifully decorated including a lovely coffee lounge which is the hub of the home with residents and visitors meeting up to enjoy drinks and homemade cakes. The staff really are caring and it is lovely to see that all of them have taken the time to really get to know Mom. They have an extensive activity programme and events for residents families to join in. I have recently attended a country and western theme afternoon, an afternoon tea and a family Sunday lunch there. All wonderfully organised with great food. It really is a home-from-home. Many thanks to all the staff who look after her. Well done to everyone at Fountains."

Tina L
carehome.co.uk rating: 5.00 out of 5

"My mother has been in the home for five weeks. The care she has received has been excellent. Her overall experience has been excellent."

C F
carehome.co.uk rating: 4.83 out of 5

"From the initial assessment to the last day, my dad was cared for, looked after and treated with the utmost kindness and attention. We were grateful for the way Dad was looked after and encouraged to get well. All the staff were excellent, and we couldn't praise them enough. Thank you so much for all your help and care."

Pauline S
carehome.co.uk rating: 5.00 out of 5

"Great facilities, has a hotel feel, staff are so friendly and can't do enough for my nan or our family when we visit. The food is also lovely, it's nice to have the bistro to sit in and it gets my nan out of her room."

Sarah H
carehome.co.uk rating: 5.00 out of 5

"My parents are having a week's respite here at Barchester Fountains. The rooms are beautifully appointed and the staff are all caring and kind."

K R
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has shown massive improvement in her ability to walk and interact with others."

P C
carehome.co.uk rating: 4.92 out of 5

"My experience so far has been nothing short of excellent, I feel really reassured and confident that my parents are safe and happy here. All the staff I have met have been friendly and welcoming and can't do enough for residents and guests. Everything is of a high standard. I hope my parents will be regular visitors at this lovely place. Thanks to everyone."

J C
carehome.co.uk rating: 5.00 out of 5

"The care home is always beautifully clean and well-presented. The facilities are like a hotel and the coffee bar and a welcome calm area with homemade cake for all. Dad is involved with lots of activities and enjoys the meals and especially the cake. All the staff are welcoming and communication with relatives is good. Dad seems very content generally and I have no major concerns at all."

Gail J
carehome.co.uk rating: 4.33 out of 5

"Would just like to say how absolutely fabulous the staff have been to Mom whilst she has been here at Solihull. Always smiling and go above and beyond, so professional and nothing is too much trouble. She will be missed here at Fountains."

S F
carehome.co.uk rating: 5.00 out of 5

"Everyone here is lovely, it is clear they care for their residents and take pride in what they do. The home is always clean and I look forward to coming to see Nan here. They always have good activities for the residents which encourage them to be more active."

Lauren S
carehome.co.uk rating: 5.00 out of 5

"Great friendly service from reception, always happy to see you. Staff very helpful and always approachable if anything is needed. Nothing is too much trouble. Rooms very clean and meals/food very good standard."

K S
carehome.co.uk rating: 5.00 out of 5

"Always a welcoming experience, reception area/coffee area seems to always have positive activities and residents present. My dad always comments on friendliness of staff and quality of food. Sometimes he tolerates 1 or 2 other residents who from time to time can be a little too tense for his mood. But all manageable. Overall, a great first few months."

David I
carehome.co.uk rating: 4.36 out of 5

"Excellent care of my wife over the last month or two."

David S
carehome.co.uk rating: 4.17 out of 5

"Brilliant dog show, lots of dogs and the two girls have worked so hard to make it a great day."

Liz C
carehome.co.uk rating: 4.92 out of 5

"Friendly and professional, really enjoyed the event, very well organised. Lovely cup of tea and cakes, thank you. Lovely grounds, look forward to photos."

A G
carehome.co.uk rating: 5.00 out of 5

"Wonderful visit. Very impressed. Great coffee."

J G
carehome.co.uk rating: 5.00 out of 5

"Barchester Fountains Care Home is so warm and welcoming. I would like to make special mention of the member of staff on reception who is so friendly and helpful and remembers everyone's name. Also, to one of the carers for his care of Dad and"

L B
carehome.co.uk rating: 4.17 out of 5

"Absolutely over the moon with my mother-in-law's health and welfare at Fountains. We couldn't have found a better place for her. The staff here are always so welcoming and look after the residents so well. Nothing is too much trouble."

J L
carehome.co.uk rating: 5.00 out of 5

"Lovely environment and friendly staff. The lady at reception is amazing - makes the place! Very helpful too."

S G
carehome.co.uk rating: 5.00 out of 5

"We have been absolutely delighted by the care and consideration shown to Dad. He is here for a week's respite and it has been reassuring that Dad is so happy. Nothing is too much trouble. The carers always put Dad's needs first and have a lovely manner with all the residents. I cannot praise the staff enough, from the manager, reception and admin team, housekeeping, catering team and of course, carers, they really do care, not only for the residents but their families too. Thank you to you all!"

K J
carehome.co.uk rating: 5.00 out of 5

"My mum is happy and contented in this home, and the staff are fabulous with her seeing to all her needs. Nothing is too much of a problem and I have great admiration for their skills and professionalism and it is a lovely home for her to spend her last years. The staff take extra trouble in making her birthday special and provide for the celebrations beautifully."

Hilary B
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise for the staff and facilities at Barchester Fountains Care Home. Mum has been really well looked after by staff showing her respect, dignity and kindness. The facilities, trips and entertainment are carefully organised and appropriate to the residents' requirements. The atmosphere is always warm, inviting and friendly. The staff work as a wonderful team, watching over the individual residents to ensure their needs are met. I could not be more happy and have no hesitation in recommending Fountains Care Home to others."

Jill L
carehome.co.uk rating: 5.00 out of 5

"Mum had a short stay at Barchester Fountains Care Home. We were very pleased with the care she received, staff were friendly and caring and Mum's health and well-being were clearly important to everyone who came into contact with her. More than that, the staff were supportive of us, as a family, and the difficulties we were going through. Mum left Fountains refreshed and healthier than when she arrived, just what we wanted for her, we are very grateful."

J P
carehome.co.uk rating: 4.17 out of 5

"Today we participated in the family Christmas dinner. Wow! Staff gave 150%. Named individual placemats, tables decorated. The atmosphere was superb, just like being at a large family gathering. Residents, their families and staff interacting, laughing and chatting over a delicious three-course Christmas dinner. The three-course dinner was delicious and served perfectly. We appreciate how much effort has to go into these functions on top of all the other duties the staff have. This is our first Christmas with Barchester Fountains Care Home and they have made my dad and us feel we are part of a large loving, caring family."

Sally S
carehome.co.uk rating: 4.92 out of 5

"Mom was in this home for a year and received excellent care from all the staff. There were lots of activities for her to get involved in. In her last week of life, her care was especially good and very caring and they looked after me too. Overall, a lovely, friendly care home."

J R
carehome.co.uk rating: 4.67 out of 5

"Impressed with the warm and friendly atmosphere. Excellent consideration and attention are given to residents. A lot of patience and thought given to bringing out the best in the residents."

Peter O
carehome.co.uk rating: 4.58 out of 5

"My sister had a birthday celebration at the Barchester Fountains Care Home, the girl in attendance went over our expectations in her service for the family lunch. I can only commend her for the attention and care given to us as well."

Peter W
carehome.co.uk rating: 3.75 out of 5

"From the initial assessment, my sister and I knew it was the right place for our Mum. She has settled in very well. Everyone is so helpful, friendly, and kind. She loves chatting with other residents and also enjoying the activities. We think she is looking and sounding so much happier in herself too. Thank you."

J H
carehome.co.uk rating: 5.00 out of 5