What our families say: Fountains Care Home

We score 10/10

23 Reviews

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"My brother was admitted to the Fountains in September 20, and immediately I knew (although I love 200 miles away) that he was in safe, caring hands after months of uncertainty. His needs were assessed, provided for, and this is ongoing. He has settled well, and his friendly personality is beginning to emerge again. Even when isolated, after another spell in hospital, the staff made sure he has company. The staff are always courteous and friendly when I phone, and I'm able to speak to my brother when it is convenient. There is a 'care plan' for him, and I'm always kept in the 'loop' when decisions have to be made. I'm assured that he is in good hands, and I know he appreciates his surroundings. I hope to visit when Covid is over!"

Sheila Rcarehome.co.uk rating: 5 out of 5

"Mum went into respite care. Under very difficult circumstances (Government restrictions applicable at the time), she was very well cared for and the staff did their best to ensure she did not feel lonely through enforced isolation in one room for 2 whole weeks! We were even offered an extension to her stay so that she could ultimately mix with other residents and go into other areas of the home. It was Mum's choice to decline and return home. Mum has been into several other homes for respite over recent years. Fountains was by far the best for attention, the food and beautiful fitting out of the rooms. This is also the only home that has ever shown care and consideration for me as the usual full-time carer."

Rowena Fcarehome.co.uk rating: 4.83 out of 5

"Friendly, caring, well organised and clean. I feel my mum is in very safe hands. Thank you."

Clive Acarehome.co.uk rating: 5 out of 5

"I just wanted to post an update to my last review in November when my parents had just moved to the Fountains as at that time I could not review the activities on offer. Since they came out of the COVID isolation they have been able to join in with the most fantastic activities in the home. Being so mentally stimulated has made such a difference to them which is so important for those with dementia. Father is happier and more engaged than he has been for ages and now that Mother is settling in she is calmer than she has been and less anxious. I am so grateful to the team for all the care and imagination they put into making every day special."

Deborah Bcarehome.co.uk rating: 5 out of 5

"When my grandpa left unexpectedly, I was a bit worried about my Nana, being partially sighted, and then especially as Coronavirus hit. She managed a few weeks at home, but after a fall out of bed came to Fountains. Happy to say that since she came to stay she seems to have a new lease on life. I regularly see what she gets up to on the Fountains Facebook page, she always seems to be involved in the different activities! Before lockdown they made it possible for me to bring my baby daughter who my Nana hadn't met, having been born weeks before the national lockdown, so it was really special. They have also helped us to arrange a few Facetime calls so we can have a (sort of) face to face chat. I can't recommend them highly enough for the care and attentiveness they have given my Nana, and for giving her new possibilities and quality of life!"

Rachael Tcarehome.co.uk rating: 5 out of 5

"Fountains staff were at all times helpful and responsive. They understand both the residents' needs and also ours as worried and concerned family. Facilities are excellent. My parents in law also seem to love the food. Staff are kind and attentive and very helpful with the admission process. Overall excellent."

Steve Rcarehome.co.uk rating: 5 out of 5

"Mum and Dad have been looked after in the Memory Lane section of the care home for the last two weeks where the staff have worked very hard to settle them into their new home environment. I have been impressed by the care, sensitivity and kindness of the care staff and the efficiency of the admin staff at the Fountains Care Home. It has been especially challenging owing to the period of isolation due to Covid regulations they have faced but now that period is at an end I am confident that my parents can enjoy the varied activities offered by the home."

Deborah Bcarehome.co.uk rating: 4.33 out of 5

"Family-friendly, excellent care home."

Trevor Scarehome.co.uk rating: 5 out of 5

"I have been very impressed with the care given to my mum over the past few months. The communication from the team and management has been excellent and much needed during lockdown whilst visiting is not an option. I'm more than happy to recommend this home and it's services to others in the same difficult position of finding care for a loved one"

Ali Jcarehome.co.uk rating: 5 out of 5

"Having become clear my 94-year-old father-in-law was going to need ongoing professional care, we initially identified eleven possible homes in our locality. Following inspection of five of them, we finally arrived at a “short list” of two. Barchester Fountains was the clear final choice and arrangements were made for my father-in-law’s admission. For his first two weeks, he had to go into quarantine but the level of care and the warmth of the staff was already evident. Nothing was too much trouble and the individual attention he received was truly remarkable. We were kept informed of how he was settling in; the GP who looks after the residents was in touch with us; a chiropodist was organised, and we joined one of the regular Zoom calls with the staff, residents and their relatives. Our overall experience so far has been nothing but positive and we have been enormously impressed with everything about Barchester Fountains Care Home and the staff. Top marks"

Nigel Tcarehome.co.uk rating: 4.5 out of 5

"After making the hardest decision I have ever had to make, I had to place my 94-year-old father in a care home. I chose Fountains. I would like to thank the extremely caring staff who have made my father and I feel so welcome. The home is beautiful, with a calming atmosphere set in lovely surroundings and nothing seems too much trouble for any of the staff. You are "Simply the Best"! Thank you so, so much."

Maureen Tcarehome.co.uk rating: 5 out of 5

"Mum had a three-week stay at Barchester. Every facility was of the highest standard. This is so important when entrusting care of relatives to someone else. Have already booked the next stay."

Julie Pcarehome.co.uk rating: 5 out of 5

"We initially made enquiries for Mum back in January 2020. We visited the marketing suite and had a tour and were impressed with the facilities and the whole set up there. Our priority was to keep Mum at home for as long as possible until the time came that she needed more care. Fountains were good at settling an initially reluctant Mum. Already Mum is settled, her face looks brighter, and she is much more cheerful again. This has given the family peace of mind. Thanks to all the team at Fountains."

R Scarehome.co.uk rating: 4.92 out of 5

"Mum was a bit resistant at first. However, the staff have been excellent and got her settled quickly. She now is more cheerful than at home. Mum has made friendly and joins in with the activities."

P Scarehome.co.uk rating: 5 out of 5

"This was my wife's and my first experience of a care home and should we have to go again it will be a hard act to follow. Throughout our 3 week stay, which sadly was in the middle of a lockdown due to the Covid pandemic, all staff were as effective and helpful as they could be. We are not able to use individual names in this review and that is appropriate as I find it would be churlish to highlight any individual from a great team. Although my wife and I shared adjacent rooms, it would have been nice if arrangements were to take married couples. I would recommend the home without exception!"

Antony Mcarehome.co.uk rating: 4.33 out of 5

"Quite suddenly my 79-year-old brother was admitted into hospital after previously living on his own and looking after himself quite well. Fortunately, after a 2 week stay in the hospital he was deemed medically fit to leave, albeit, with very little notice to me and I was then under pressure to find him a care home extremely quickly and with no previous experience of handling this task! After looking at many care homes in the Birmingham area I was very impressed by the facilities at Fountains and decided to speak to the staff, I had numerous questions and lots of concerns, however, I needn't have worried because everything I asked about was professionally answered and sorted and within a few days my brother was very happily residing in his own superb room and looked and sounded as though he'd been there for years! I cannot fault the staff and the facilities at all. Speak to them before you consider elsewhere!"

Clive Rcarehome.co.uk rating: 5 out of 5

"My 91-year-old mum was struggling to remain living independently at home following my dad's death 16-months ago but was very reluctant to consider residential care. Following a fall at home, we encouraged her to do 28-day respite at Fountains. Mum was made to feel welcome from day one. Fountains are comparable with a 5* hotel with the bonus of very friendly staff who cannot do enough for her. She loves the food and the personal touches she receives. Within just two weeks, mum had decided to move in permanently. Mum now laughs and jokes with me again - something she has not done since her husband died. Fountains have enabled her to enjoy life again."

Hilary Tcarehome.co.uk rating: 4.5 out of 5

"I found the staff team at Fountains to be incredibly caring and supportive. They put a huge amount of effort into meeting the individual needs of residents, and also seem to thoroughly enjoy their jobs, which is really reassuring. The environment is very nice as you would expect with a new care home. The staff seem proud and excited to work there. I only have experience of respite stay but would recommend Fountains for this."

C Pcarehome.co.uk rating: 4.17 out of 5

"This is a lovely new care home, that really has kept the needs of the residents at the forefront when designing this, the layout is great and the rooms are spacious, but it feels like home, it really is lovely. You feel that there is nothing that would be too much trouble and immediately feel comfortable there, the thought that has gone into the care for their residents with dementia really is amazing and I would certainly recommend for people to have a look or make enquiries - I can’t say enough good things, it definitely gets a thumbs up from me."

Lisa Bcarehome.co.uk rating: 5 out of 5

"As a community volunteer, I have visited a number of care homes and was very impressed with everything I saw at Fountains Care Home in Shirley. All the rooms are very spacious and have been fitted out to the highest standards. Although everything is still very new it has a homely feel and this I feel is down to the friendliness of all the staff there. The grounds are also well laid out and provide a pleasant vista from each room."

Ken Bcarehome.co.uk rating: 4.17 out of 5

"I have visited several care homes in the area and have to say this was a true home from home experience. Tasteful decor throughout and all the facilities to ensure comfort and safety 24/7. What really impressed me was feeling at home, rather than a hotel. Thank you, for genuinely making me feel so welcome and going the extra mile!"

Eileen Mcarehome.co.uk rating: 5 out of 5

"Very well run, rooms were very spacious, food was great, the decor was up to date and done to good taste, staff were all on the ball. It is in a good location with lovely grounds and has a wonderful dining room with an extensive menu."

Emma Hcarehome.co.uk rating: 4.17 out of 5

"Our Mother moved from a care home to Fountains Shirley Solihull on the 19th May 2020. Due to the Covid crisis, we were extremely concerned about Mom's wellbeing. Our fears were unfounded. Upon arrival at Fountains, Mom was given the red carpet treatment, including flowers and chocolates. Mom's transition into Fountains care home went very well. The care given to Mom has been tremendous. All the staff have been very caring and attentive towards her. She has settled in very well and we as a family are very grateful. Currently, we are keeping in touch by Skype which works well. Thank you to all the wonderful staff at Fountains Shirley Solihull."

Bev Wcarehome.co.uk rating: 5 out of 5

"My mother’s transfer from another Barchester care home to Fountains went smoothly and she settled very quickly. The managers and staff have given her quality time and made her feel important and loved. I can’t fault the care shown and the staff have been marvellous with her. Any problem has been dealt with quickly and with complete professionalism - I am so happy I chose this home. It’s new and beautifully laid out and I’m sure others will soon benefit from the experience. Thank you for your dedication and commitment."

Hilary Bcarehome.co.uk rating: 5 out of 5

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