Meet the team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members  below:

Jacqui Harris

General Manager

Hi, my name is Jacqui, and I am the general manager here at Fountains. Welcome to our website!

I have worked for various leading healthcare providers over the years, starting my journey working as a carer. I have progressed with organizations, managing both Nursing/Dementia and Residential/Dementia homes, to supporting a region of 9 homes across central England. I have a passion for delivering great care and love to encourage those around me, in order that as a team we can be the best and deliver the best for our ladies and gentleman that live in our homes.

For me, resident first is a must, and I’m really excited that Barchester as a company embrace and share my values. I love being able to make a difference, seeing a smile on a face just melts my heart.

Lorraine Shannon

Home Services Advisor

My role as Home Services Advisor is to support residents and their families during the initial process of moving into Fountains. My career in the care sector began when I was 14yrs of age, working after school to support residents in a local residential home, which I loved. I was known as the “schooly” and “the little Ray of Sunshine” amongst the residents and staff.  This was a very special and life changing time for me.

I am passionate about good care and understand how difficult the transition can be when moving into a care home. I am here to help with this transition in any way I can, whether that is providing information, signposting or just being an ear to listen.

 I also network in the community to make contacts that will benefit our residents in supporting meaningful activity and friendship which in turn promotes social and community inclusion.

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Katherine Palmer


I joined Barchester in September 2019. Before this, I worked as an administrator, and I have worked in this capacity since joining the healthcare sector in 2012.

I enjoy being an administrator because I find that you get the combination of helping a business to grow by supporting the environment in any way you can and also meeting people. I enjoy getting to know residents and their families and friends.

I am here to offer help should you need it.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

0121 5148308

All other calls

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Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards